Détails sur The Charity Shop Chat, podcast de The Charity Retail Consultancy

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Kat McClellan: How to Visual Merchandise a Christmas Charity Shop

Saison 1 · Épisode 17

mardi 10 novembre 2026 • Durée 36:27

Christmas is the busiest and most profitable time of the year for charity retail, but unlike commercial retailers, we can’t order in a perfectly coordinated festive range. We work with whatever comes through the donation door. So how do you create Christmas magic from that?

Visual merchandising expert Kat McClellan returns to help get your shop Christmas-ready, with tips from the Charity Shop Chat listeners too. Kat shares how to plan a “Christmas shop within the shop” that flexes with your stock, create eye catching windows on a tiny budget, and change them up through the season.

Want more guidence? Charity Retail Learning is running a free Christmas visual merchandising webinar for subscribers on Tuesday 17th November. Find out more at charityretaillearning.com.

We’d love to see your Christmas displays. Tag us on Instagram at @charityshopchat and @thecharityretailconsultancy.

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Tansy Hoskins: Author of Charity Shop World

mercredi 28 octobre 2026 • Durée 50:06

In this episode of Charity Shop Chat, Charlotte Greenwood and Mimi Cartwright are joined by author and journalist Tansy Hoskins to look at the world of charity shops from a different perspective.

Tansy’s new book, Charity Shop World, explores charity shops, consumption, community and what really happens to the things we no longer want. She spent four years researching it, including 16 months sorting donations on the shop floor of a London charity shop.

Tansy’s book Charity Shop World is out now. You can find her at tansyhoskins.org and on social media as Tansy Hoskins.

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Rebel Rags: The M&S Picky Bits of the High Street and the Pre-Loved Fashion Movement

mardi 13 octobre 2026 • Durée 42:23

Secondhand used to be whispered about. Now it’s worn proudly, shared loudly and styled boldly. In this episode, Charlotte and Mimi are joined by Sara, the vintage-hunting, thrift-hauling force of nature behind Rebel Rags Vintage, to talk about how pre-loved fashion has become about identity, confidence and community.

Sarah shares how a love of getting dressed turned into a following, why charity shops are the “picky bits” buffet of the high street, and how affordable experimenting helps people rediscover their style. We also dig into what charity retail can learn from the influencer world, plus a rapid fire round, what everyone is manifesting to find in a charity shop!

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Billy Farrell: The Loyalty Scheme and How to Build a Future Focused Charity Retail

mardi 29 septembre 2026 • Durée 49:41

In this episode of The Charity Shop Chat, Mimi and Charlotte are joined by Billy Farrell, Director of Income Generation at Chest Heart & Stroke Scotland, for a conversation about what happens when charity retail starts thinking a little differently.

Billy tells us how his team signed up 18,000 customers to their loyalty scheme in just nine months, discovering that half of them were also donating stock. With £5 vouchers driving customers back into shops, the scheme is giving the charity a whole new way to understand its customers, build relationships and turn shoppers into supporters.

But that's just the beginning. We get into charity shops in the metaverse, how to optimise sales data, experimenting with AI, creating new products, finding funding for innovation and, importantly, what happens when a supposedly brilliant idea just doesn't work.

Billy makes the case for being curious, trying things, failing quickly and looking outside the charity sector for inspiration.

Because the future of charity retail might involve a loyalty card, a metaverse shop... or something we haven't even thought of yet.

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Kat Maclennan: The £0 Shop Refit and How to Transform a Charity Shop Without Spending a Fortune

Saison 1 · Épisode 17

mardi 14 juillet 2026 • Durée 45:17

In this episode, visual merchandising expert Kat Maclennan shares practical ways to increase sales through better layouts, stronger stock presentation, improved customer flow and smarter use of existing fixtures, often with little or no spend. From common VM mistakes to budget-friendly success stories and myth busting advice, this episode is packed with ideas you can put into practice straight away.

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Lesley Kennedy and Marie Egerton: Creative Recruitment People Strategy in Charity Retail

Saison 1 · Épisode 17

mardi 7 juillet 2026 • Durée 32:02

Who's going to run tomorrow's charity shops?

The job market is getting tougher, volunteers are harder to find, and succession planning is becoming a priority for more charities.

Charlotte Greenwood and special guest host Hannah Weet from the Charity Retail Association are joined by Lesley Kennedy (RSPCA Derby & District) and Marie Egerton (St Rocco's Hospice) to discuss creative recruitment, attracting the right people, developing future leaders and building stronger retail teams.

Packed with practical ideas and real life examples, this episode is full of inspiration for any charity retailer looking to strengthen their people strategy.

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Voices From the Charity Retail Conference 2026: Stronger Together

mercredi 1 juillet 2026 • Durée 01:01:37

In this special conference edition of Charity Shop Chat, Charlotte is joined by guest co host Hannah Weet from the Charity Retail Association for a whistle stop tour of this year's CRA Conference.

Rather than one guest, this episode brings together a whole range of voices from across the sector, delegates, speakers, and exhibitors, sharing their favourite sessions, biggest takeaways, and best ideas from the last two days.

Whether you were at the conference with us, listening back afterwards, or couldn't make it this year, tune in for a flavour of the energy, ideas, and conversations shaping charity retail in 2026, and plenty of inspiration to take back to your own shop.

The Charity Shop Chat podcast is powered by the Charity Retail Consultancy.

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CRA Chief Executive Robin Osterley: A Decade of Charity Retail Leadership

Saison 1 · Épisode 16

jeudi 25 juin 2026 • Durée 39:52

As Robin Osterley OBE prepares to retire as Chief Executive of the Charity Retail Association, we reflect on a defining chapter in charity retail leadership. In this special episode of Charity Shop Chat, Robin looks back on his years representing thousands of charity shops across the UK, from advocating on business rates and regulation to strengthening benchmarking and professional standards. We explore the sector's evolution and the challenges that still remain in the sector.

Robin also shares what he's most proud of, what he thinks his successor will inherit, and why, even as costs rise and AI looms on the horizon, the people who work and volunteer in this sector remain its greatest strength.

This is a conversation about leadership and the responsibility of shaping a sector that supports communities and plays a vital role in the circular economy. It is a thoughtful look at what has been achieved, and what comes next.

Thank you, Robin, for your decade of dedication. All of us at the CRC wish you a very well earned retirement.

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Catriona and Louise: Building a Charity Shop That Puts Community First

Saison 1 · Épisode 15

jeudi 18 juin 2026 • Durée 42:31

This week on Charity Shop Chat, we're joined by Catriona from Hope Kitchen and Louise , shop coordinator at Restore, for an inspiring look at what happens when a group of local people in Oban, Scotland come together to rethink what a charity shop can be. We discuss the community led model behind Restore, how reuse, repair and skills building sit alongside affordable shopping, the realities of running a multi partner social enterprise, and why this kind of collaborative, people first approach feels so relevant for the future of charity retail.

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Julia Edwards and Anna Pashley: The Charity Retail Conference Everyone Will Be Talking About

Saison 1 · Épisode 14

jeudi 4 juin 2026 • Durée 47:11

This week on Charity Shop Chat, we're joined by Julia Edwards and Anna Pashley from the Charity Retail Association for a preview of this year's CRA Conference. We discuss the biggest themes shaping charity retail, what delegates can expect from this year's programme, the value of workshop learning streams and why the conference remains such an important opportunity for networking, inspiration and sector learning.

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