Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today.
Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you're in service industries or product development, with 10 or 150 employees, you'll gain valuable insights to improve your business. This isn't your typical dry business podcast. Chrissy and Josh bring a conversational, down-to-earth approach to the critical aspects of building a thriving business.
Follow us on social media or visit thebusinessfix.com for more resources and to connect with our community. Let's fix your business together!
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Ever promoted your star employee into management and instantly regretted it? You’re not alone—and you're not crazy. In Episode 39 of The Business Fix, Chrissy and Josh dive into the dangerous (and all-too-common) trap of promoting high-performing "rockstars" into roles they’re just not built for.
This episode exposes the "Rockstar Trap"—the mistaken assumption that great doers automatically make great leaders—and unpacks the Peter Principle, which states that employees rise to the level of their incompetence.
With their signature mix of straight talk, humor, and real-world experience, Chrissy and Josh break down:
✅ Why promoting based on past performance is a setup for failure ✅ The Three I’s that determine success or struggle in leadership:
Identity – From “Hero” to “Coach”: Can they shift who gets the win?
Interaction – From Tasks to People: Do they have the emotional intelligence to lead?
Intention – From Now to Next: Can they think long-term and lead strategy?
✅ The operational chaos that ensues when you promote the wrong person ✅ How to say “no” to a promotion with love (and development paths!) ✅ Alternative success paths for top performers who don’t want to manage ✅ What to do when it’s already gone wrong (yes, you can undo it—gracefully!)
This episode is a must-listen for CEOs, HR leaders, and small business managers looking to protect their culture, retain top talent, and grow the right people into the right roles.
🎯 Whether you’ve made this mistake before or want to avoid it entirely, this episode will give you the clarity and strategy you need to fix it—before it breaks your team.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
In this eye-opening episode of The Business Fix, Chrissy Myers and Josh Troche tackle a subject that’s more critical than ever—civility in the workplace. With tensions on the rise and stress levels at an all-time high, being “nice” just doesn’t cut it anymore. Chrissy explains why civility is not just about politeness—it’s a core business strategy rooted in protecting your culture, your people, and your profits.
Drawing on research from SHRM and Google’s Project Aristotle, Chrissy and Josh explore why a lack of civility is fueling conflict in today’s organizations—especially in politically charged or high-pressure environments. You’ll learn why civility must be operational, not aspirational, and how leaders must “model what they mandate” to create a thriving culture where respect and high performance can coexist.
Topics covered include:
The difference between politeness vs. intentional civility
Why stress, not systems, define how people handle conflict (unless you intervene)
The concept of a “desired state audit” and how to set cultural guardrails
How to create psychological safety that enables innovation and accountability
Emotional regulation vs. restraint—and how leaders can master both
Practical advice for managers to see and measure civility on their teams
How passive-aggressive behaviors signal deeper organizational issues
The role of resilience over silence in building trust
This episode is packed with humor, hard truths, and helpful strategies every small business owner and manager needs in their leadership toolkit. It’s not enough to “hope” your team gets along—you must build systems that support civility under pressure.
🎧 If you’re ready to make workplace culture a competitive advantage, hit play now.
📢 Have thoughts on this episode? Drop us a comment, leave a review, or connect with us
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at .
Failure Happens... Here’s What to Expect and What Great Leaders Do Next
When failure shows up at your business’s front door for the third time... Should you offer it coffee or finally figure out why it keeps showing up?
In this episode, Chrissy and Josh dive headfirst into the messy middle of managing failure in leadership, because let’s be real: business mistakes happen, and how you respond can make or break your company culture.
From missed targets to employee slip-ups to operational misfires, this episode is your unofficial guide to handling setbacks with clarity, courage, and just enough humor to stay sane. Whether you’re a founder working on your CEO mindset, a team lead navigating employee expectations, or a manager trying to build workplace trust, this conversation is packed with practical tools and real-world insights you can put into play immediately.
You’ll discover why leadership failure can spark leadership growth, how emotional intelligence and psychological safety drive innovation, and how to run a clear postmortem analysis that focuses on fixes, not blame. We also cover how your failure response, leadership communication, and operational systems shape your team dynamics and define your ability to lead under pressure.
Listen in, laugh a little, and learn how to lead smarter even when things slightly go side ways.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
The 3 Leadership Habits That Turn Managers Into Trusted Leaders
You’ve built a team, juggled priorities, and probably asked yourself more than once, “Why aren’t they just doing the thing?” If leading people feels harder than it should, you’re not alone and you’re not doing it wrong. But you might be defining leadership the wrong way.
In this episode, Chrissy Myers and Josh Troche get real (and get a little feisty) about what
leadership actually looks like in today’s workplace. Whether you're a small business owner, mid-level manager, or a leader-in-training, this conversation is packed with practical insights, relatable stories, and a few laughs (and one or two references to crappy wall art).
Discover why clarity in leadership builds trust and cuts through confusion, and how the 3 C’s: Clarity, Consistency, and Care shape strong team culture. Chrissy and Josh explore how servant leadership fosters accountability without falling into micromanagement, and share actionable tips on delegation, emotional intelligence, and follow-through. You'll also learn the key difference between management and leadership because one runs the day-to-day, and the other defines where you're headed.
This episode is your crash course in modern leadership habits that make a real impact on team culture, employee retention, and business growth with practical insights you can actually use.
Leading from the front or managing the chaos behind the scenes, you’ll walk away with a fresh understanding of visionary leadership, workplace values, and how to truly support your people.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at .
Work-Life Balance vs. Work-Life Harmony: What’s the Better Play for Leaders?
Think owning a business means total freedom and unlimited time off? Yeah… about that.
In this episode of The Business Fix, Chrissy Myers and Josh Troche challenge the outdated hustle mindset and break down why work-life balance is a myth and how work-life harmony is a more sustainable goal for business owners and leaders.
Through stories, stats, and a little sarcasm, they share how intentional leadership, smart time management, and better business systems can help you scale without sacrificing your sanity.
You’ll learn how to perform a simple time audit to see where your hours really go, build standard operating procedures that strengthen your team and free you up to lead, improve company culture through clearer team communication, delegate with confidence instead of defaulting to micromanagement, and set boundaries that protect both your business goals and your personal life.
This episode is a must-listen for anyone in business ownership, small business operations, or leadership roles who’s tired of burning the candle at both ends and is ready to take back control.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
What Happens When Community Involvement Becomes Core to Your Business
Real impact starts when your business shows up for something bigger than profit.
In this episode, Chrissy Myers and Josh Troche break down how purpose-driven businesses are using community engagement to boost brand loyalty, strengthen company culture, and create meaningful impact both inside and outside the workplace.
From offering pro bono services and sponsoring youth sports to celebrating employee volunteer hours, Chrissy and Josh share real-world tactics that small and medium business leaders can start applying today, without a massive budget or marketing team.
They also explore how to align community efforts with your company’s core values, empower employees to serve in meaningful ways, choose the right long-term partners, share your impact authentically without sounding like PR, and why giving time can often be more powerful than writing a check.
Whether you’re just starting to think about giving back or looking to deepen your company’s social impact, this conversation will inspire you to lead with purpose, and show you that doing good is good for business.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at and use code Troche26 for your attendee discount.
Stop the Next PR Disaster: Protect Your Brand with a Clear Social Media Policy
Your employee just posted something wild at 2 a.m., and now your phone won’t stop buzzing. Sound familiar? In today’s business climate, every team member is a public voice and that can either boost your brand reputation or torch it in a blaze of digital drama.
In this no-fluff episode of The Business Fix, Chrissy and Josh unpack the must-know strategies for managing personal social media without losing your mind or your mission. It’s not about micromanaging; it’s about setting expectations for healthy online behavior, smart leadership communication, and a proactive PR strategy in a world where one post can unravel years of brand-building.
Designed for small and medium business owners, managers, and HR leaders, this episode tackles real-world challenges around digital conduct, employee expectations, and maintaining a resilient workplace culture.
You’ll learn how to craft a clear social media policy, embed it in your employee handbook, and have it signed off from day one. Discover how to handle difficult conversations with emotional intelligence, protect your brand reputation while encouraging honest team communication, and manage the fine line between front-line and leadership behavior expectations. Plus, how to make social media management a tool for brand advocacy, not chaos.
Chrissy shares hard-earned lessons (including that viral YouTube moment), while Josh brings a sharp marketing and operations lens to managing online risk.
Spoiler: It’s not just about policy, it’s about people. And it all begins with constructive dialog grounded in your company values.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Fear of Success Is Real And It Might Be Destroying Your Leadership Mindset and Business Culture
From bad hires to business blowups, fear has a way of sneaking into your strategy, even when you think you’ve got it all under control.
In this episode of The Business Fix, Chrissy and Josh unpack the often-ignored ways fear influences your decision-making, disrupts team dynamics, and chips away at your leadership mindset.
Chrissy shares how the fear of hiring mistakes leads to reactive decisions and cultural chaos, while Josh digs into how uncertainty in business creates anxiety loops that kill momentum. They explore how fear of failure (and the lesser-talked-about fear of success) sabotage good leaders by making them second-guess what they already know. Spoiler alert: growth doesn’t come from staying safe.
They also get real about how emotional intelligence helps leaders recognize when fear (not logic) is driving decisions, and why professional development is critical to keeping middle managers growing instead of stalling. You'll hear the difference between healthy fear that encourages planning and paralyzing fear that creates stuck teams, how to break free from fear-based leadership, and what it takes to build a resilient team rooted in strong business culture. Chrissy and Josh offer clear strategies for managing fear, and show what real resilience in business looks like when things go off script.
If your goal is to boost team dynamics, improve decision-making, or level up your leadership mindset, consider this your reminder: fear may be part of the journey, but it shouldn’t be in the driver’s seat.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
The ROI of Professional Development: How Coaching Culture and Time Management Drive Business Growth
Your team is always moving, but is it moving forward? If you’re constantly solving the same problems, it might be time to rethink how you’re developing your people.
In this episode of The Business Fix, Chrissy and Josh dive headfirst into the misunderstood world of professional development and why it’s not just another line item on your HR checklist. Whether you’re a business owner trying to improve employee retention, a manager focused on team engagement, or a leader looking to level up your communication skills, this conversation will make you rethink what growth really looks like.
Chrissy shares her strategy-first approach to training and development, drawing from years of investing in everything from leadership training to soft skills workshops. Josh, ever the skeptical operator, reveals how he approaches professional training with brutal honesty and a bias for practicality. But together, they agree on this: if you're not investing in personal growth, for yourself and your team, your business strategy is already falling behind.
They explore the ROI of aligned staff development, how to avoid “fluffy” professional training programs, and why most continuing education falls short of real impact. You'll hear how effective strategic planning, time management, and workplace learning all work together to build real capacity, not just add tasks. Chrissy and Josh also dig into what it takes to create a true coaching culture without becoming a cheerleader with a spreadsheet, how small teams can embrace capacity building on a budget, and why understanding your people beats relying on personality tests when it comes to improving communication skills, growing soft skills, and driving long-term business growth.
If you’re serious about business growth and want a grounded, no-BS guide to improve communication, develop your team, and build sustainable success, this one’s for you.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at .
Strategic Planning Isn’t Boring, It’s Your Superpower for Business Growth
Let’s be real… running a business can feel like an endless game of whack-a-mole. You're juggling emails, putting out fires, chasing invoices, and somewhere in the chaos, you know you’re supposed to be “strategically planning”… but what does that actually look like when you’re just trying to make payroll?
In this episode of The Business Fix, Chrissy and Josh dive into the often-overcomplicated world of strategic planning and how it can bring real structure to your business. Whether you’re leading a small team or scaling a growing company, you’ll learn how defining a clear mission and vision is the foundation for effective goal setting, smarter business strategy, and more confident leadership development. Chrissy shares how authentic personal growth fuels not just your decision-making but your impact, and how aligning your personal values with your business's purpose creates a powerful ripple effect on company culture.
You’ll discover how building clarity around your “why” leads to stronger team alignment, how to prevent culture drift through better team communication, and how to create systems that support both everyday execution and long-term success. Josh unpacks the SMART goal framework and explains how specificity, accountability, and relevance help turn big dreams into tangible, trackable business goals. They also break down the difference between a business plan and a strategic plan (one gets you funded, the other keeps you growing), and explore tools like Asana that help streamline small business operations.
So whether you're planning your next 90-day sprint or casting a bold business vision for the next five years, this episode will help you trade in chaos for clarity. If you're serious about real, sustainable business growth, it's time to stop winging it—and start building a business that works on purpose.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at .
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
