The Better Retailing Podcast – Détails, épisodes et analyse

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The Better Retailing Podcast

Stefan Appleby

Business & Entrepreneuriat

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Fréquence : 1 épisode/45j. Total Éps: 15

The Better Retailing podcast, brought to you by Newtrade Media, brings you the latest news and views from the world of independent convenience retail in the UK. With retailers, for retailers.

Each episode, hosts Stefan Appleby and Louise Banham are joined by leading retailers Natalie Lightfoot and Atul Sodha, to discuss key topics within the convenience retail world.

To get in touch with us, ask a question of our retailer panel, or get involved with any of the conversations, please email Stefan.appleby@newtrade.co.uk, or send us a message via Newtrade Media on LinkedIn.

Hosted on Acast. See acast.com/privacy for more information.

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S3E3: Thomas Ennis joins the show

Saison 3 · Épisode 3

lundi 16 mars 2026 • Durée 01:04:10

Better Retailing Podcast: Season 3, Episode 3

"There's nothing else I'd want to do. I, I love it"

For episode three of season three we are privileged to be joined by Thomas Ennis, CEO of The Thomas Ennis Group. Thomas joins us from Dublin and talks over his journey from the butchers' counter to running 13 - soon to be 14 - Spar, Eurospar and Maxol stores across Ireland.

It is a fascinating chat that encompasses successes, failures, focus and, above all, a real love of retail.

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To hear more about the Retail Family Online Safe Space, visit the Facebook page here: https://www.facebook.com/p/Retail-Family-Online-Safe-Space-61568103505510/

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To get in touch with us, ask a question of our retailer panel, or get involved with any of the conversations, please email betterretailing@newtrade.co.uk, or send us a message via Newtrade Media on LinkedIn.

Hosted on Acast. See acast.com/privacy for more information.

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Better Retailing Podcast: Season 3, Episode 2

Saison 3 · Épisode 2

mercredi 18 février 2026 • Durée 53:06

Better Retailing Podcast: Season 3, Episode 2

"If you waited until April to have your chest infection, you could have got sick pay from day one"

On the second episode of season three, the team ploughs on despite the loss of Aman, who is busy selling condos in Dubai instead of beans in Coventry.

It's an interesting episode that covers crime prevention and how a back to basics approach might help add in a level of crime reduction that you perhaps hadn't thought about; whether the Police and the Government do or do not care about small stores and how they can stay alive in these trying times; and the upcoming sick pay rules and what impact they might have.

Among other things. You should remain thankful that Atul's story about a Chinese restaurant has been cut out; a director's cut is available from Stefan or Louise for the right price...

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To hear more about the Retail Family Online Safe Space, visit the Facebook page here: https://www.facebook.com/p/Retail-Family-Online-Safe-Space-61568103505510/

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Better Retailing Podcast: Season 3, Episode 1

Saison 3 · Épisode 1

jeudi 15 janvier 2026 • Durée 01:04:21

Better Retailing Podcast: Season 3, Episode 1

“January doesn't have 31 says in retail, it has 200”

Welcome to Series three of the Better Retailing podcast! We start the year with the five of us, but with some sad news - it's Aman's last ever podcast with us as part of the full-time BR Pod team. Go well, Aman.

That might be sad, but we do have the official unveiling of Atul's Big Pot to get us over this tremendous loss. Out with the old, in with the new.

The team talks about how stores should plan for Christmas - and Nat talks about the importance of planning for those "things that will definitely go wrong" moments and getting your stock levels right. Elsewhere, we look at how to analyse sales success in January, the big jobs for the start of the year, and New Year's Resolutions; and there's a great chat on the five year plan and what stores can do to counteract the pressures they feel from increased costs.

There's a great discussion about whether the convenience channel is fast enough to enact change, and Aman tells us how they do it in Dubai. We touch the value of marketing and focusing on your strengths - and going back to basics to stay relevant.

Meanwhile Atul talks us through how his hot food offer of curries, stews and pies is going (and how much time it is taking him), while Stefan reveals that he is the number one buyer of Double Deckers from Penge Sainsbury's.

It's a big start to the year in a lot of ways.

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To hear more about the Retail Family Online Safe Space, visit the Facebook page here: https://www.facebook.com/p/Retail-Family-Online-Safe-Space-61568103505510/

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Better Retailing Podcast: Season 2 Episode 9

Saison 2 · Épisode 9

lundi 24 novembre 2025 • Durée 01:14:18

Better Retailing Podcast: Season 2, Episode 9

“Starting arguments is the best way to start a following”

Welcome to Episode 9 of Series 2 of the Better Retailing podcast. We are delighted to be joined this week by Amit Patel, formerly of Go Local in Sandiacre but now a man with more than 240,000 TikTok followers and, in his own words, a legion of “fans” online for his social media coverage.

Amit joins us through his new Meta glasses, Aman is in Dubai, Natalie is in her house and Atul is behind the counter telling us how much he’s taking in real time. It’s a real cavalcade of retail settings.

Amit talks about who inspired him, the thinking behind his decision to sell the store, and how he is making social media work for him. In a wide-ranging and fun chat – which also features the unboxing of some mushroom coffee – Amit outlines why social media shouldn’t be the first thing a retailer does, but once you get it right it can really pay.

And finally, we talk about some very sad news around the passing of Sue Nithyanandan, formerly of Costcutter in Epsom. Sue was an inspiration to a lot of us, and she will be dearly missed not just by us, but many people within the UK convenience retail family.

If you would like to make a donation in lieu of flowers in memory of Sue Nithyanandan, the family asks that you support Myeloma UK (registered charity no SC026116).

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To hear more about the Retail Family Online Safe Space, visit the Facebook page here: https://www.facebook.com/p/Retail-Family-Online-Safe-Space-61568103505510/

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Better Retailing Podcast: Season 2, Episode 8

Saison 2 · Épisode 8

jeudi 16 octobre 2025 • Durée 57:49

Better Retailing Podcast: Season 2, Episode 8

“Get someone else to peel the spuds”

Welcome to Episode 8 of Series 2 of the Better Retailing podcast! Aman is in jail this week, so Atul, Natalie, Stefan and Louise hold the fort for an energised chat about some of the biggest issues of the day.

Natalie tells us about why she has removed her parcel service – a move which has helped improve the mental health of her store, led to her customers feeling less pressured and rushed, got more tasks accomplished in store and even increased her basket spend.

Elsewhere the team talk about the fact that it is two years to the implementation of the Deposit Return Scheme, whether small stores will be exempt, and how to handle dealing with a service like this in a smaller store.

And then there’s a heated (AND NOT BORING!) discussion about the tobacco and vapes ban, and the impracticality of the “ill thought-out legislation” that could see stores near schools being denied the right to sell tobacco.

And finally, there’s a chat about the importance of looking after yourselves as retailers first and foremost, which will help sort. As Nat says, sometimes it’s about letting things go and giving yourself a bit of slack that can help you refocus on the important things.

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To hear more about the Retail Family Online Safe Space, visit Natalie’s LinkedIn at https://www.linkedin.com/in/natalie-lightfoot/

Find out more about and register to attend the Better Retailing Festival & Awards in October https://www.betterretailing.com/br/event/better-retailing-festival-and-awards-2025/

Better Retailing Podcast: Season 2, Episode 7

Saison 2 · Épisode 7

lundi 22 septembre 2025 • Durée 01:22:59

Better Retailing Podcast: Season 2, Episode 7

“You’ve really opened a can of worms here”

Welcome to Episode 7 of Series 2 of the Better Retailing podcast!

Natalie is unfortunately away this month, but don’t worry – Atul and Aman have more than enough chat to go around. Rather brilliantly, to make up for Natalie’s absence we’re joined by multiple-award winning retailer Julie Kaur.

In this episode the team has a very interesting debate about the proposed legislation on energy drinks, bringing lots of different thoughts to the table and looking at all the sides of the argument. It’s a really great chat that will resonate with all legitimate convenience store retailers.

Elsewhere, we hear Julie’s story and how she got where she is today – including some great details on her recent full-store refit and how she went about it, and what she’s shifting her focus to look at now.

Julie also tells us how she manages to find time to operate as a great community retailer as well as being a trustee of various charities, a parish councillor and a marathon runner. Honestly, it’s exhausting just to listen to!

Hopefully the stories in this episode resonate with retailers out there – please do share your own stories and feedback with us via any of the methods below.

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To hear more about the Retail Family Online Safe Space, visit Natalie’s LinkedIn at https://www.linkedin.com/in/natalie-lightfoot/

Find out more about and register to attend the Better Retailing Festival & Awards in October https://www.betterretailing.com/br/event/better-retailing-festival-and-awards-2025/

Better Retailing Podcast: Season 2, Episode 6

Saison 2 · Épisode 6

lundi 18 août 2025 • Durée 53:43

Better Retailing Podcast: Season 2, Episode 6

“We don’t judge!”

Welcome to Episode 6 of Series 2 of the Better Retailing podcast with award-winning retailers Natalie Lightfoot, Aman Uppal and Atul Sodha.

In this episode we talk about three things that have kept the team busy in the last month.

Aman reflects on his experiences judging award entries, and how adding retailers to the process – as happens at the Better Retailing Awards – is a key part of the jigsaw and help ensure there’s an experienced voice in the room.

Atul talks about a difficult time in store over the last month with an abusive customer and less-than-satisfactory response from his local police force. An awful situation that I’m sure will resonate with many listeners.

And finally, Natalie talks about the Main Street Pavement Festival that she ran outside her store. Thousands raised for charity, hundreds of attendees, and one lucky winner walked away with a raffle prize of a will. Find out who, in part three of the podcast!

Hopefully the stories in this episode resonate with retailers out there – please do share your own stories and feedback with us via any of the methods below.

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To hear more about the Retail Family Online Safe Space, visit Natalie’s LinkedIn at https://www.linkedin.com/in/natalie-lightfoot/

Find out more about and register to attend the Better Retailing Festival & Awards in October https://www.betterretailing.com/br/event/better-retailing-festival-and-awards-2025/

Better Retailing Podcast: Season 2, Episode 5

Saison 2 · Épisode 5

mercredi 23 juillet 2025 • Durée 01:20:48

Welcome to Episode 5 of Series 2 of the Better Retailing podcast.

This week, the expert retail panel of Natalie Lightfoot, Aman Uppal and Atul Sodha are joined by Sandeep Bains, of Welcome Faversham.

The team touches on the recent protests against Dhamecha and News UK, talk about what’s going on in their stores right now, and then delve deeply into some key topics

· How to make parcel services work for you (or when to get out if it isn’t!)

· How to grow your delivery offer and the work – and team – needed to make that happen

· How to introduce hot food-to-go into your store

· How to compete with those around you.

Spoiler alert: stores need to look forward, focus on what they do best and what is most profitable for your shop, and look at what your shoppers want most!

Hopefully the stories in this episode resonate with retailers out there – please do share your own stories and feedback with us via any of the methods below.

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To hear more about the Retail Family Online Safe Space, visit Natalie’s LinkedIn at https://www.linkedin.com/in/natalie-lightfoot/

Read Aman’s latest article, and more, via his LinkedIn profile here: https://www.linkedin.com/in/aman-uppal-3a3573194/

Better Retailing Podcast: Season 2, Episode 4

Saison 2 · Épisode 4

vendredi 20 juin 2025 • Durée 01:04:44

“I sold the man cabbage water!”

Welcome to Episode FOUR of Series 2 of the Better Retailing podcast.

This week, the expert retail panel of Natalie Lightfoot, Aman Uppal and Atul Sodha talk about an extraordinary number of topics.

We touch on Aman’s latest foray into journalism; Nat’s refit (and how she trapped a customer in the store behind her new fridge); have a great debate about price-marked packs and whether you should or shouldn’t be stocking them; EcoTrac and how it helps sales (an extra £700 per week?!!); and talk about the importance of initiatives like Women In Convenience, which takes place this week in Coventry - including an incredibly personal story from Atul.

And, of course, we learn how Atul sold a customer cabbage water. Yes, cabbage water. Water leftover from boiled cabbages. Anything really is possible in convenience retail.

Hopefully the stories in this episode resonate with retailers out there – please do share your own stories and feedback with us via any of the methods below. We’d especially love your views on price-marked packs – please let us know your thoughts!

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To hear more about Retailers4Retailers, please visit: retailers4retailers.co.uk

Read Aman’s latest article, and more, via his LinkedIn profile here: https://www.linkedin.com/in/aman-uppal-3a3573194/

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Better Retailing Podcast: Season 2, Episode 3

Saison 2 · Épisode 3

vendredi 25 avril 2025 • Durée 01:15:17

Welcome to episode three of Series 2 of the Better Retailing podcast.

No guest this week, but a big announcement from Aman about the future of him – and his store.

The story of how and why he’s selling up is talked about in the second half of the pod, and there’s some great advice and guidance for any retailers thinking of selling their store to move on.

Elsewhere, the argument about whether we keep Aman on board with the pod rages on, but not before we’ve spoken about the performance of all three retailers – and a special award for Louise – at the ACS Conference earlier in April, and a debate about whether hot cross buns (or square sausages) are replacing eggs for the Easter season.

Hopefully the stories in this episode resonate with retailers out there – please do share your own stories and feedback with us via any of the methods below.

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To hear more about Retailers4Retailers, please visit: retailers4retailers.co.uk

You can see the video of the Ideas Battle from the ACS Conference here: https://www.youtube.com/watch?v=6Hg0wCnBGfc

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The Better Retailing Podcast – Détails, épisodes et analyse

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