Explorez tous les épisodes du podcast The ASHHRA Podcast

Back by popular demand, Bruce Mattos—Senior Director of Talent Acquisition at Phoebe Putney Health System—returns to the show for a candid, high-energy conversation on one of the most frustrating issues in recruitment: candidate ghosting. But Bruce doesn’t just identify the problem—he offers practical, heartfelt strategies to elevate the entire candidate experience and drive long-term talent retention.

Whether you’re leading a TA team, managing hiring at a hospital, or just looking for ways to be more human in your hiring approach, this episode is a must-listen.

What You'll Learn:

🔹 Why Candidate Experience Is a Non-Negotiable
Bruce explains how the first impression sets the tone for retention—and how even executives will walk away from a new job if onboarding is sloppy. From interview prep to Day 1 welcome rituals, Bruce outlines how small touches make a massive difference.

🔹 Creative, Low-Cost Ways to Wow Candidates
Think favorite candy on the table, personalized music in the interview room, or a Starbucks meet-and-greet. Bruce and co-hosts Bo and Luke dive into the power of meaningful moments—and how simple, intentional hospitality can win top talent.

🔹 How to Prevent Ghosting—on Both Sides
Ghosting is rampant, but Bruce believes it’s a symptom of something deeper: a lack of value exchange. He shares how recruiters and hiring managers can maintain engagement with timely follow-ups, honest expectations, and genuine connection.

🔹 The Triangle of Trust
Bruce drops a framework that every recruiter should memorize: the triangle between candidate, recruiter, and hiring manager—with “relationship” at the center. Lose that, and ghosting becomes inevitable. Protect it, and magic happens.

🔹 Military & Sports Lessons Applied to Hiring
From college football recruitment to onboarding lessons from his time in the military, Bruce shares personal stories that reinforce a powerful truth: people remember how you made them feel. Not what you said—how you treated them.

Why You’ll Love This Episode:
Bruce’s combination of humor, heart, and hard truths will have you rethinking your recruitment approach before the episode ends. He’s a straight shooter with a servant’s heart—and he’s here to help healthcare HR pros not just fill roles, but build relationships that last.

🎧 Listen now wherever you get your podcasts and don’t forget to subscribe, rate, and share with your fellow healthcare HR leaders.

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In this inspiring episode of The ASHHRA Podcast, hosts Bo Brabo and Luke Carignan welcome Michael Sloan, CHRO at CommonSpirit Health and author of Unlocking Talent: The Hidden Strengths That Build Extraordinary Teams and Cultures. With oversight of 11 hospitals, 16 clinics, and 8,000 employees, Michael brings a bold and fresh perspective to healthcare HR leadership.

From his beginnings as a prosecutor and labor attorney to leading human resources in one of the largest nonprofit health systems in the country, Michael shares his unconventional journey—and how it shaped his people-first philosophy. 

What You’ll Learn:

• The “IT Factor” in Talent
  Discover why subject-matter expertise isn’t enough—and how intangibles like curiosity, resilience, and humility are what truly build high-performing teams.
• Lessons from the Courtroom
  Michael explains how his litigation background taught him to read people, build trust, and resolve conflict—essential skills for today’s HR leaders.
• Redefining Leadership Accountability
  Why great leaders don’t “meet halfway”—they take 100% responsibility for the relationships they build and the teams they develop.
• How to Spot Hidden Talent
  Learn how to go beyond resumes and credentials to identify and cultivate talent in overlooked employees.
• Building Culture Through Action
  Michael unpacks the relationship between culture and strategy, explaining how leaders must create space for growth, mistakes, and meaningful contributions.
• Insights from the Book
  Unlocking Talent isn’t just another leadership book—it’s a call to recognize and elevate the unseen strengths within your organization.

Favorite Quotes:

🗣️ “People may not come to the table with everything fully developed, but it’s your job as a leader to help bring it out.”

🗣️ “If you want the best team, look beyond credentials—look for tenacity, curiosity, and people who make others better.”

🗣️ “In HR, it’s all about the human side. Relationships move the needle in healthcare.”

Perfect For:

• Healthcare HR leaders
• Hospital executives
• Talent acquisition professionals
• Leadership coaches
• Anyone striving to build extraordinary teams

🎧 Tune in now and start seeing the hidden strengths in your own team. Michael’s wisdom will challenge how you hire, lead, and think about people—whether you're in healthcare or not.

🔗 Don’t forget to check out Unlocking Talent on Amazon or wherever you buy books.

From our sponsors...

Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

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Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

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In this powerful and candid conversation, hosts Bo Brabo and Luke Carignan sit down with Billy Parsons, Chief Human Resources Officer at EyeCare Partners and a U.S. Navy veteran, to explore the real work of leading people—and the defining career moments that shape HR excellence.

From Submarines to C-Suite: Billy’s Unconventional Journey
Billy’s career path defies convention. From life in the Navy's tight quarters to HR leadership roles across healthcare, tech, and retail, he’s earned his stripes the hard way. In this episode, he opens up about the lessons he learned as an HR department of one, the power of mentorship, and why starting from the ground up gave him a PhD in leadership—without ever stepping foot in a classroom.

💡 Leadership Gold You’ll Hear:

• “Professional maturity” and why the ability to receive feedback without ego is critical to career growth.
• How to develop honest, feedback-rich cultures where both leaders and employees actually grow.
• A raw story about being “ripped to shreds” by a state inspector—and how it became Billy’s most pivotal career moment.
• Why empathy, courage, and transparency are non-negotiable in healthcare HR.
• The true value of building policy with flexibility and heart—especially when human lives are involved.

🔥 Favorite Quote:

“Sometimes really getting your rear kicked can do a lot for your career.” – Billy Parsons

Why This Episode Matters for You:
Whether you’re a one-person HR team, a tenured leader, or navigating the politics of a complex health system, Billy’s journey will hit home. His grounded, no-fluff advice reminds us that great HR isn’t about perfection—it’s about resilience, humility, and choosing growth every single time.

Thank you for listening! 

Bo & Luke 

From our sponsors...

Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

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🎙️ New Episode: Leading from Your Best Self with Kapri Ames

 In this powerful episode of The ASHHRA Podcast, hosts Luke Carignan and Bo Brabo sit down with Kapri Ames, Vice President & Chief Nursing Officer at Indiana University Health, to explore what it truly means to lead with self-awareness, energy, and intention.

With over two decades in healthcare—and 17 years in leadership—Kapri brings more than experience to the table. She brings heart, humility, and a bold message: you can’t lead others well until you know how to lead yourself.

🔑 Episode Highlights:

💡 Know Your Magic
Kapri challenges leaders to discover their “magic”—the unique strengths that allow them to lead with passion and clarity. From Enneagram to DISC to StrengthsFinder, she shares how self-awareness creates more effective, empathetic, and aligned leadership.

💡 Modeling Work-Life Integration
Forget work-life balance. Kapri models integration—giving her team permission to take meetings outside in the sun, adjust their schedules, and care for themselves so they can care for others. Because if leaders aren’t well, their teams won’t be either.

💡 Build Strength-Aligned Teams
Kapri is unapologetic about not managing to weaknesses. Instead, she’s built a high-performing team based on complementary strengths, open collaboration, and radical psychological safety—where people don’t compete, they multiply one another’s impact.

💡 Culture That Wins Awards
This isn’t just theory. Kapri’s leadership has helped IU Health earn its third Magnet Designation with Distinction—an elite recognition for nursing excellence, collaboration, and patient outcomes.

💡 Live for Today. Lead for Tomorrow.
Kapri leads in the moment but plans with intention. She surrounds herself with visionaries who see the road ahead—while she ensures the team is delivering excellence today. As she says: “Don’t borrow trouble from tomorrow. Sufficient is the day.”

🧭 Leadership Lessons You’ll Take Away:

• Why real leadership starts with self-care and personal wellness
• How to create psychological safety by owning your strengths (and weaknesses)
• What happens when leaders give permission to unplug, recharge, and re-engage
• How to build teams that want to stay—and love coming to work

📣 Kapri’s Call to Action:
“Reflect on your own journey. Be your best self. And then look around—who can you lift up the way someone once did for you?”

🎧 Listen now to unlock a blueprint for values-driven, people-first leadership that fuels culture, performance, and joy.

The ASHHRA Podcast Team

From our sponsors...

Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

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🎙️ New Episode: Building Talent Teams That Last with Anthony Scarpino
In this episode of The ASHHRA Podcast, hosts Luke Carignan and Bo Brabo sit down with Anthony Scarpino, Vice President of Talent Acquisition at National Health Care Associates, for a real-world look at the challenges—and opportunities—facing today’s healthcare recruiters.

🔄 From Dietitian to TA Executive: A Fresh Lens on Hiring

Anthony’s path started in clinical care and took him through leadership roles at Sodexo and Marriott. His diverse background shapes how he builds recruiting teams today—emphasizing adaptability, cross-industry learning, and the power of genuine relationship-building.

💡 “A great recruiter can recruit anywhere—as long as they’re willing to learn and connect.”

🧠 Recruiting Across the Healthcare Spectrum

In long-term care, hiring goes beyond clinical roles. Anthony and the hosts explore the challenge of sourcing for everything from CNAs to facilities managers to executives—and why mental flexibility is key in a complex, high-volume hiring environment.

🛠️ Rebuilding the TA Function from the Ground Up

When Anthony joined National, TA operations were largely manual and decentralized. He shares the ongoing journey of implementing an applicant tracking system, introducing consistency across 40+ facilities, and aligning systems with real-world workflows.

🧭 “We train toward the happy path—then guide people back to it when needed.”

💬 People Over Process: Keeping Recruiters Engaged

With change underway, how do you keep your team energized? Anthony walks through his approach:

• Restructuring the team to align closer to field operations
• Investing in team strengths and development
• Launching an incentive plan (even modest rewards matter)

💡 “What you do is valuable—and we’re going to share in the success of that outcome.”

✝️ Wisdom to Lead By

To close the episode, Anthony shares a quote that’s helped him through big transitions:
 “Let go and let God.”
Sometimes leadership means trusting the process and moving forward with intention—even through uncertainty.

🎧 Tune in for:
✔️ Actionable insights on structuring TA teams
✔️ Lessons on adopting tech in legacy systems
✔️ Strategies for balancing flexibility with consistency
✔️ Real talk about recruiting burnout, pipelines, and persistence

Listen now on all major podcast platforms—and share with a fellow TA or HR leader who needs a fresh dose of inspiration.

With appreciation,
The ASHHRA Podcast Team

From our sponsors...

Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

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🎙️ This week on The ASHHRA Podcast, co-hosts Luke Carignan and Bo Brabo sit down with Johnathon Bye, AVP of New Talent Strategies at Duke University Health System, to explore the intersection of hospitality, technology, and the all-important human touch in healthcare HR.

From Hospitality to Healthcare: Experience Matters

Johnathon’s journey from retail and hospitality to healthcare HR taught him one thing: experience is everything. At Duke, he leads the charge in delivering a “blue carpet experience”—a nod to classic red-carpet service with a Duke Blue twist. Whether it's a candidate, new hire, or tenured leader, every journey should feel personal and valued.

💬 “You could have the best tech stack, but if you lose that human interaction, you lose everything too.”

Tech Supports, But Empathy Leads

Technology enhances efficiency, but empathy is irreplaceable. Johnathon’s team keeps people at the center of every decision, knowing each interaction shapes both patient care and workforce culture.

🔑 Pro Tip: Help your team connect staffing work to your organization’s mission: “If you can’t staff the beds, you can’t care for the patients.”

Innovation in TA: Shadowing Builds Connection

One of Duke’s most impactful practices? Each year at the TA Summit, recruiters shadow frontline staff—walking in their shoes to better understand the roles they hire for. It builds trust with hiring managers and sparks more authentic candidate conversations.

💡 Action Idea: Have your TA team shadow for a morning—it’s low-cost and delivers big returns in empathy, engagement, and recruiting success.

Retention Through Growth

Talent hoarding blocks growth. At Duke, leaders are encouraged to support internal mobility, driving a culture of shared success. As Johnathon says: “When your team earns promotions, it’s a win for the whole organization.”

🧠 Leadership Reflection: Are you rewarding managers for developing talent—or just minimizing turnover?

Celebrate & Share the Wins

Duke’s TA Summit isn’t just strategy and metrics—it’s about recognizing wins, sharing stories, and energizing the team.

📌 Quote to Remember:
“You might not remember every positive interaction. But you’ll always remember a negative one.” — Johnathon Bye

🎧 Listen to the full episode for practical ideas, leadership insight, and a blueprint for elevating candidate and employee experience.

With appreciation,
 The ASHHRA Podcast Team

From our sponsors...

Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

Support the show

🎙️ New Episode: The Battle Over 340B Drug Pricing – Part 3
If you care about healthcare advocacy, pharmacy savings, and the sustainability of your hospital, this episode of The ASHHRA Podcast is a must-listen.

In the studio:
Your co-host Bo Brabo is joined again by two returning experts—Sarah Hearn of RxBenefits and Rhiannon Klein, a frontline 340B advocate—for a compelling update on where things stand with the 340B drug pricing program.

In this episode, you’ll learn:
💊 340B Basics Made Clear – Rhiannon breaks down what 340B is, why it exists, and how it keeps hospitals and clinics serving vulnerable communities.
🤝 Why HR Should Care – Sarah shares how 340B can dramatically reduce employee drug costs and why HR and pharmacy teams must work together to protect these savings.
⚖️ Current Advocacy Trends – From litigation and state legislation to industry misinformation, learn what’s unfolding behind the scenes—and what’s at stake.
🧠 Fighting Misinformation – Hear how advocates are pushing back against pharma talking points and why HR professionals should be in the loop.
🏥 Strengthening Local Ties – Ideas for building hospital-business partnerships that reinvest 340B savings into employee health and community care.
🤖 AI in Pharmacy – A forward-looking take on how artificial intelligence could shape drug claim management and advocacy work in the future.

Trusted Resources Mentioned:
📌 340B Report – Industry updates & news
📌 Apexus 340B University – Free education tools
📌 NACHC – National Association of Community Health Centers

The Big Picture:
340B isn’t just about pharmacy operations—it’s mission-critical for workforce health, HR strategy, and the financial viability of hospitals. Whether you’re in HR, operations, or advocacy, understanding 340B is essential to leading in today’s healthcare environment.

🎧 Listen now to gain the insight and tools needed to protect this vital program—and support the communities who rely on it.

📍 Haven’t heard Parts 1 and 2?
Check out episodes 133 and 135 for a deeper dive into the legislative landscape and why 340B is under fire.

From our sponsors...

Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

Support the show

In this engaging conversation that happened live at ASHHRA25 in Albuquerque, Felicia Miller, EVP and Chief Talent Officer, dives deep into the success and challenges faced at Parkland Health. Here's a sneak peek of what you can expect:

• Successful Workforce Strategies: Felicia shares Parkland Health's impressive retention rates, low vacancy rates, and how they've successfully kept the workforce engaged and thriving.
• Service Excellence and Human Experience: Discover what "service excellence" means at Parkland Health, as Felicia emphasizes the importance of creating a positive experience for employees, providers, and patients alike.
• Technology Transformation: Learn about Parkland Health's transition from PeopleSoft to Workday, and how they're ensuring a seamless shift without compromising their effective processes.
• Career Development and AI: Felicia passionately discusses how Parkland Health focuses on career development and the exciting future of integrating AI to enhance—not replace—the human workforce.

Felicia's vision for the future of HR at Parkland is truly inspiring, as she aims to transition her department from "Flintstones to Jetsons!" Her leadership ensures that Parkland remains an employer of choice for those with a calling to serve.

Make sure to tune in for these incredible insights and more! And remember, ASHHRA26 is happening next May in Savannah, Georgia. Mark your calendars for another opportunity to connect and grow with us.

Listen to the full episode now and join us on this transformative journey with Felicia Miller!

Warm regards,

The ASHHRA Podcast Team

From our sponsors...

Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

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We're thrilled to bring you a fresh new episode from the ASHHRA Podcast, recorded live at ASHHRA25 in vibrant Albuquerque, New Mexico. Bo and Luke had the pleasure of welcoming back an incredible guest, Dr. Richard Safeer, Chief Medical Director of Employee Health and Well-being at Johns Hopkins Medicine.

In our latest episode, Richard dives deep into the essential role that workplace leadership plays in fostering good health and well-being among employees. With 25 years of experience under his belt, he shared insights that are not only thought-provoking but also actionable.

Key Takeaways:

• Leaders' Role: Dr. Safeer underscores the pivotal influence that leaders have on their team's mental health. Learn how a simple shift in a manager's demeanor can significantly impact a team's mood and productivity.
• Trainings That Matter: Discover how Johns Hopkins is transforming leadership training by integrating health and well-being into their core programs. Richard shares practical steps on infusing well-being into your daily work routine.
• Unpacking Priorities: Ever felt overwhelmed by an endless to-do list? Richard explains how defining clear priorities can reduce stress and elevate workplace engagement.
• Embrace the Science: Get ready to connect the dots between mood contagion and the science behind emotional impact in the workplace.

This conversation is perfect for HR and healthcare professionals looking to lead healthier and more intentional work environments. Plus, don't miss Richard's book, "A Cure for the Common Company," awarded continuing education credits by SHRM. It's a valuable resource for all HR leaders!

Whether you're tuning in on your commute or during a break, this episode promises to deliver insights and inspiration. Head over to our website or your favorite podcast platform to listen in.

Until next time, keep thriving and prioritizing well-being in your workplace!

Best, The ASHHRA Podcast Team

P.S. Mark your calendars for next year's ASHHRA conference in Savannah, Georgia! Let's make strides in creating healthy workplace cultures together.

From our sponsors...

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

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We're thrilled to bring you the latest episode of The ASHHRA Podcast, recorded live from the ASHHRA 2025 Conference in vibrant Albuquerque!

In this special episode, our hosts Luke and Bo sit down with the insightful Emily Endert, Corporate Director of HR at Covenant Woods in Mechanicsville, Virginia. Emily shares her incredible journey of joining Covenant Woods back in 2005, a place that's much more than just a retirement community. It’s a village teeming with life where healthcare regulations meet heartwarming stories and community connections.

Emily dives into the challenges and triumphs of recruiting in the healthcare industry, highlighting the unique nature of working in a community where residents make life-changing commitments to stay. She offers a glimpse into the importance of building genuine relationships and how Covenant Woods fosters an environment where employees and residents thrive.

Curious about workplace dynamics? The conversation unpacks the unique benefits and occasional challenges of working in a setting that's both employees’ workplace and residents’ home. Hear about Emily’s innovative solutions to the universal challenges like minimum wage adjustments, employee appreciation, and the small joys that come from refusing gifts with grace.

Oh, and did we mention the farm-to-table garden at Covenant Woods? Emily details how this not only supplies fresh produce to the community but also attracts new residents excited by the homey, engaged living experience.

Plus, get inspired by the conference energy and explore why the ASHHRA annual gathering is a must-attend event. Whether it’s networking, innovation, or the sheer joy of face-to-face interactions, there’s something for everyone.

Warm regards,

The ASHHRA Podcast Team

P.S. Mark your calendars now for ASHHRA26 in Savannah, Georgia (May) and, who knows, maybe you’ll join Bo and Luke on the podcast stage next year!

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In this episode of The ASHHRA Podcast, we sit down with DJ Campbell, Chief Human Resources Officer at Sanford Health, to discuss the powerful role leadership development plays in transforming healthcare organizations. DJ shares insights from his dual perspective—sitting on the executive team of a major regional market while shaping strategy for Sanford’s 60,000+ employees.

Listeners will discover:
 ✔️ How Sanford Health is rethinking leadership development from the inside out
 ✔️ The critical difference between tactical leaders and transformational ones
 ✔️ Why physician leadership and informal influence are key to building resilient teams
 ✔️ How developing every employee can strengthen organizational culture and retention
✔️ What “restless leadership” really looks like in action

Whether you're an HR executive, frontline leader, or individual contributor, DJ's experience and energy will inspire you to challenge outdated assumptions and invest in the people who power healthcare.

The ASHHRA Podcast Team

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We are thrilled to share this episode of The ASHHRA Podcast featuring the incredible Tonya Richards, Vice President of HR and Organizational Development at Maimonides Medical Center in Brooklyn, New York.

In this enlightening episode, co-hosts Luke Carignan and Bo Brabo dive into a conversation with Tonya about her extensive 20-year journey in healthcare HR. With a rich background in talent management, diversity, equity, and inclusion, Tonya brings a wealth of knowledge and passion for creating inclusive and empowering workplaces.

Here's a peek into what you'll learn by tuning in:

• The Power of Engagement: Tonya shares insights into how ongoing conversations, including innovative "stay interviews," can enhance employee retention and prevent exits from your organization.
• Diverse Leadership: Discover how diversity, equity, and inclusion can be interwoven into every part of the employee lifecycle, creating a culture of belonging and empowerment.
• Career Growth and People-Centric Leadership: Learn from Tonya's experiences as she discusses the importance of intentional development in both employees and leaders, ensuring alignment with personal values and organizational goals.
• Insightful Leadership Memories: Tonya reflects on the mentors who shaped her career and the importance of having leaders who empower their teams with trust and autonomy.

This episode is a treasure trove of HR strategies that are instrumental for anyone looking to foster a thriving, inclusive, and dynamic organizational culture.

Don't miss the chance to hear Tonya's journey and wisdom! Tune in now and elevate your HR game.

As always, we appreciate your support and the incredible work you do in the healthcare HR industry. If you enjoy the episode, feel free to share it with your network or drop us a note—we'd love to hear from you!

Warm regards,

The ASHHRA Podcast Team

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In this episode, we explore the exciting world of healthcare talent acquisition and the dynamic role AI plays in transforming this landscape. Lisa Abbay, Vice President of Talent Acquisition at Powerback Rehabilitation shares her journey from being a registered dietitian to leading talent acquisition and offers invaluable insights into how technology is reshaping the way we find and hire talent in healthcare.

🎙️ Episode Highlights:

• Lisa's intriguing career path from dietetics to talent acquisition.
• The diverse roles PowerBack Rehabilitation is recruiting for—covering everything from physical therapists to executive-level positions.
• How the field of ABA therapy is evolving and growing in need.
• The remarkable impact of AI in talent acquisition and how it’s saving time and enhancing recruiter efficiency.
• How AI and technology are potentially changing the landscape for healthcare practices, big and small.

Plus, Lisa shares some fantastic advice: Chase your dreams and pursue what truly interests you, regardless of your degree! 🌠

Don't miss out on this engaging conversation. Tune in now to glean new insights, get inspired, and maybe even find a few laughs along the way.

Thank you for being a part of our ASHHRA Podcast community. Stay curious, and until our next episode, keep innovating and inspiring in your professional journey.

Warm regards,
The ASHHRA Podcast Team

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We are thrilled to bring you insights from a recent episode of The ASHHRA Podcast featuring Katie Cullinan, the Chief Human Resources Officer at Nuvance Health. With over two decades of experience in HR, Katie's journey from architecture to the heart of healthcare HR showcases her adaptability and relentless pursuit of purpose.

In this episode, Luke Carignan navigates a vibrant discussion with Katie on the importance of aligning personal fulfillment with professional roles. Katie eloquently shares her path to HR—from exploring the creative realms of architecture, moving through robust project management, to embracing organizational development and then HR. Her insights highlight the significance of finding what genuinely fulfills you during your professional journey.

Key Highlights:

• Embracing Authenticity: Katie delves into how bringing your authentic self to work can ignite both personal and professional transformation. She emphasizes the power of diverse experiences and fostering an environment where different perspectives drive innovation.
• Work-Life Harmony: A fascinating discussion unfolds around the concept of "work-life harmony" over balance. Katie shares her personal strategies for managing priorities, reinforcing the idea that the scales of work and personal life can ebb and flow harmoniously.
• Listening as Leadership: Katie reveals her dedication to listening, a skill she actively hones every day. Whether it's making informed business decisions or fostering strategic HR partnerships, listening is the cornerstone of her leadership success.
• Culture of Empowerment: From offering PTO strategies to cultivating a culture where employees feel valued and heard, Katie's leadership at NuVance Health is built on empowerment and support.

Katie’s journey and insights serve as a profound reminder of the impact of intentional leadership and living a life aligned with your values. Whether you're navigating your career in HR or any other industry, there is much to glean from Katie’s experiences.

We encourage you to listen to the full episode if you haven't already—it's brimming with practical wisdom and heartfelt advice. As always, thank you for being part of our vibrant community dedicated to advancing healthcare HR.

Best Regards,

The ASHHRA Podcast Team

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We have an exciting update for you in anticipation of the upcoming ASHHRA25 conference—one you won’t want to miss! In our latest episode of The ASHHRA Podcast, we had an inspiring conversation with Sara Ross, our keynote speaker for the event. If you haven’t listened to it yet, now’s the time!

Episode Highlights:

• Meet Sara Ross: Sara is not only a keynote speaker at ASHHRA25 but also the Chief Vitality Officer and founder of Brain Amped. She injects her passion for human behavior into understanding organizational culture and performance sciences. With over fifteen years of experience, Sara focuses on developing psychological vitality to help individuals harness emotions and direct energy positively.
• Insights and Anecdotes: Sara shared her experiences and thoughts on building resilience and the importance of curiosity and empathy in the workplace. She discussed strategies for addressing workplace challenges and stressed the value of asking questions and pausing before reacting.
• Purposeful Friction: One of the key takeaways from the episode is the concept of "purposeful friction"—understanding that growth often stems from challenges and taking a proactive approach to learning from them.
• Get Involved: As Sara will be joining us in person in Albuquerque, it’s your chance to meet her and hear her insightful perspectives live. We encourage everyone to join in on the conversation and engage with both Sara and us, Bo and Luke, at the conference. Share your thoughts and experiences, and let’s explore the future of HR together!

Upcoming Events:

• ASHHRA25 Conference: Join us in Albuquerque for a game-changing event full of learning and networking opportunities. Not registered yet? Make sure to secure your spot!
• Meet the Podcast Hosts: Bo and Luke will be at the event recording new episodes. We would love to feature voices from the audience, so come by our booth or catch us during the conference to share your story.

Connect with Us:

• Follow Sara Ross on her journey: Check out her book, "Dear Work, Something Has to Change" and stay tuned for her new website launch.
• Stay updated with us: Follow on LinkedIn and Instagram for more behind-the-scenes content and resources straight from the conference floor.

We’re looking forward to seeing you there and making ASHHRA25 an unforgettable experience. Until then, enjoy listening to the podcast and start the conversation with us online!

Warm regards,

Bo & Luke

Hosts of The ASHHRA Podcast

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Welcome back to another insightful episode of the ASHHRA Podcast, where we bring you the latest discussions, trends, and breakthroughs in the world of healthcare HR. This week, we're delving deep into the powerful domain of Total Rewards with our distinguished guest, Lindsey Garito, AVP of Total Rewards at Montefiore Health System.

In this episode, the dynamic duo from The Bo & Luke Show, Luke Carignan and Bo Brabo, chat with Lindsey about the essential role Total Rewards plays in attracting, retaining, and engaging talent. With over 20 years of experience in HR, Lindsey expertly navigates us through the facets of Total Rewards and its strategic impact on organizations.

Here’s a sneak peek of what you'll learn:

• What is Total Rewards?

Lindsey breaks down this crucial element of HR, which encompasses more than just compensation and benefits. Discover how Total Rewards create a unified strategy to promote an organization’s culture and values.

• The Value Proposition Challenge:

Lindsey discusses the complexities of crafting a compelling value proposition that resonates with diverse employee populations, from rookies to veterans.

• Insights into Employee Engagement:

Explore how Lindsey’s team personalizes communication to ensure that employees fully understand and utilize their benefits.

• Educational Initiatives:

Get inspired by Montefiore Health System's innovative approach to financial literacy and how it empowers employees to take charge of their financial well-being.

Don't miss out on this fascinating conversation that not only highlights the transformative power of Total Rewards but also provides practical advice on enhancing your HR strategies and operations.

Stay tuned for more enriching content, and as always, we'd love to hear your thoughts.

Warm regards,

The ASHHRA Podcast Team

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We are excited to share insights from our latest episode of The ASHHRA Podcast featuring the dynamic Laura Dannels, Chief Talent Officer at Wellstar Health System in Atlanta.

In this episode, we dive deep into Laura’s inspiring journey and her innovative approach to talent acquisition and management in the healthcare industry. With a rich history in HR, Laura’s expertise spans talent acquisition, management, and learning, all underpinned by her academic background as a PhD and MBA. Laura shares her deep commitment to improving the healthcare environment, inspired by personal experiences and a passion for meaningful impact.

Key Highlights:

• Nurturing Future Talent:

Laura emphasizes the importance of not waiting for titles to make impactful change. Whether you're in healthcare or another industry, this episode is filled with valuable insights on taking ownership and driving initiatives that matter.

• Building Internal Universities:

Drawing from her foundational work at Kaiser Permanente, Laura sheds light on the significance of internal learning systems and offers tips for organizations looking to implement such programs.

• Flexible Work Models in Healthcare:

Learn about innovative ways Wellstar Health System is rethinking work models, including AI integration and flexible scheduling, to meet modern challenges and attract top talent.

• The Power of Mindset:

Laura highlights the importance of self-care, gratitude, and mindful practices to ensure leaders are at their best, ready to drive success and inspire those around them.

We also get personal with Laura as she discusses her morning rituals and how she maintains a growth mindset amidst the pressures of leading in a rapidly evolving industry.

Laura’s contributions go beyond just her professional endeavors as she also serves as an adjunct professor, inspiring a new generation of HR leaders at Columbia University.

This episode is packed with inspiration and actionable advice for anyone looking to make a meaningful impact in their field. Whether you’re in healthcare, HR, or any other industry, Laura’s insights are sure to resonate and inspire.

Thank you for being a valued listener of The ASHHRA Podcast, where we continue to bring you conversations with leaders who are reshaping industries and making a difference.

Stay inspired, 

The ASHHRA Podcast Team

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We're excited to bring you the latest episode of the ASHHRA Podcast, featuring the return of a special guest, Kris Baird! As the CEO and President of The Baird Group, Kris has decades of experience helping healthcare organizations transform their cultures, improve patient experiences, and develop high-performing teams.

In this episode, Kris dives deep into two impactful topics that are vital for healthcare professionals: "How to Make Training Stick" and "How to Think Like a Marketer." These discussions are packed with actionable insights that you can implement in your organization to elevate your team's performance and service delivery.

Here’s a sneak peek of what you'll learn:

• The importance of aligning training with your brand, corporate culture, values, and strategic goals.
• How to plan effectively for training, ensuring it is not just a one-time event but a meaningful starting point for new behaviors.
• The concept of "drip campaigns" for continuous reinforcement and the pivotal role of leadership in making training stick.
• Ways to measure the ROI of training, integrating data-driven approaches for better engagement and retention.

Kris shares her expertise on creating a holistic ecosystem for training, addressing common gaps, and offering practical solutions. Her approach emphasizes the significance of prework assessments, focused training, and thorough follow-up.

Interested in diving deeper? Don't miss out on the opportunity to hear Kris's insightful session from last year's ASHHRA conference on "How to Think Like Marketers." If you need assistance accessing the recorded sessions, feel free to reach out to us at the podcast.

For more information, valuable resources, or to connect with Kris Baird directly, visit baird-group.com or email her at kris@baird-group.com.

We hope you enjoy this enlightening episode and encourage you to share your thoughts and feedback with us.

Happy listening!

Best regards,

The ASHHRA Podcast Team

Want to make training stick? Download this exclusive handout from Kris Baird to ensure your training drives real behavior change, improves ROI, and aligns with organizational goals. 📩 Download now!

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We’re thrilled to bring you the latest insights from The ASHHRA Podcast. In this episode, our hosts, Bo Bo and Luke were joined by John Zubiena, the esteemed Chief Human Resources Officer at Washington Hospital Healthcare System. This episode dives into the intriguing world of outsourcing recruitment and the transformative impact it has on healthcare organizations.

Key Highlights:

1. Outsourcing Recruitment: John Zubiena shares his invaluable experience of outsourcing recruitment to an RPO (Recruitment Process Outsourcing) firm, breaking down how this approach alleviates anxiety while maintaining efficiency within the healthcare recruitment process.
2. Navigating Challenges: Discover how John and his team tackled initial hesitations and logistical challenges, ensuring a seamless transition from in-house recruiting to an outsourced model, thus guaranteeing consistently high-quality hires.
3. Strategic Process Improvement: Learn about the implementation of lean processes to streamline onboarding and recruitment, enhancing overall efficiency while adapting to the unique demands of a unionized staffing environment.
4. The Power of RPO in Healthcare: Uncover the advantages of an RPO in providing specialized recruitment support, access to passive candidates, and flexibility during periods of growth or high turnover in the healthcare sector.

This enlightening conversation is perfect for HR professionals in the healthcare field, and anyone interested in the evolving landscape of recruitment.

Thank you for being part of The ASHHRA Podcast community!

Warm regards,

The ASHHRA Podcast Team

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Special Episode – Part 2 is brimming with valuable insights. This special episode dives deep into the intricacies and future of the 340B drug pricing program, featuring an engaging panel discussion with experts Peggy Tighe, Sarah Hearn, and Rhiannon Klein.

Key Highlights from the Episode:

1. Future of the 340B Program: Peggy Tighe provides an illuminating overview of what the next twelve months might hold for the 340B drug pricing program. With various legislative movements and court cases influencing the program, it's crucial to stay informed on how these changes could affect healthcare HR leaders.
2. Legislative Updates: The Sustain Act is a beacon of hope for advancing 340B legislation. Our guests discuss the proposed changes and their potential impact on the program, as well as the political maneuvers shaping these legislative efforts.
3. The Role of Advocacy: Rhiannon Klein underscores the importance of amplifying positive stories about the 340B Program. She shares insights on advocacy strategies, encouraging covered entities to share their success stories to counteract the negative narratives pushed by pharmaceutical companies.
4. Compliance Challenges: Sarah Hearn sheds light on the compliance landscape and the ongoing challenges faced by covered entities and manufacturers. She emphasizes the need for vigilant monitoring and advocacy to ensure fair treatment within the realms of 340B discounts and pharmaceutical rebates.
5. Strategies for Staying Informed: Our hosts and guests offer practical advice for healthcare HR professionals on keeping abreast of the latest developments in the 340B space. From leveraging industry networks to attending key conferences, they share actionable tips to help you stay ahead.

As always, we encourage you to listen to the full episode where these topics are discussed in greater detail. This episode is a goldmine for anyone involved with or interested in the 340B program, providing you with essential insights and actionable advice.

Stay Connected:

• For those who wish to delve deeper, the contact information of our panelists is available in the show notes of the episode.
• If you have any questions or need further information, feel free to reach out to us directly, and we'll be happy to assist in connecting you with our experts.

Thank you for being part of our community and for your unwavering commitment to advancing excellence in healthcare HR. We look forward to continuing this important dialogue and helping you navigate the complexities of the 340B program.

Warm regards,

The ASHHRA Podcast Team

From our sponsors...

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

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This episode of The ASHHRA Podcast features Jeff Knapp, the Chief People Officer at BAYADA Home Health Care. Jeff joined our dynamic hosts, Luke Carignan and Bo Brabo, to discuss how values, culture, and consistent communication can drive an organization to new heights.

Episode Highlights:

1. A Journey from Ministry to HR Leadership
   Jeff began his career as a pastor before transitioning to the corporate world. This unique background became the foundation for his human-centric approach to leadership. Discover how Jeff leverages his experiences in psychology, theology, and philosophy to foster an inclusive and purpose-driven workplace.
2. Creating and Sustaining a Values-Based Culture
   At BAYADA, the core values of compassion, excellence, and reliability are more than just words—they are practiced daily. Jeff explains how weekly communications like the "key action of the week" email help keep these values at the forefront, creating a unified culture across over 360 locations globally.
3. The Importance of Simplicity and Consistency
   Jeff emphasizes that building a successful organization isn't about complex strategies but rather the diligent application of simple, fundamental principles. Regular communication, recognition, and a steadfast commitment to values are what truly makes a difference.
4. Engagement and Connection
   Learn about the innovative practices at BAYADA that keep employees engaged and connected, even when they work remotely as caregivers. Jeff sheds light on their twice-yearly engagement surveys and the concept of an "inverted pyramid," where caregivers are seen as the most important part of the organization.
5. Leadership Insights
   With anecdotes from his own career and references to influential experiences with organizations like Aramark and Studer Group, Jeff provides actionable advice for HR professionals and business leaders aiming to build a thriving, supportive, and community-focused workplace.

We hope this episode leaves you with new strategies and a renewed sense of how vital culture and value-based leadership are to the success of any organization.

Stay Engaged, 

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

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We're thrilled to share with you the latest special episode of The ASHHRA Podcast. This episode dives into the critical topic of how recent election results impact the 340B drug pricing program—a program essential for healthcare HR professionals.

Featured Experts:

• Sarah Hearn: Strategic Health Care Market Adviser at RxBenefits
• Rhiannon Klein: National Director of Advocacy for Community Voices for 340B
• Peggy Tighe: Lawyer, Lobbyist, and Legislative Consultant (Principal at Powers Pyles Sutter & Verville PC)

Key Highlights:

Overview of the 340B Program

Peggy Tighe provides a concise history and foundational perspective of the 340B program, established to help specific healthcare providers obtain medications at reduced prices to serve vulnerable communities. Peggy emphasizes the ongoing struggle between the program’s intent and the pressures from pharmaceutical companies and PBMs (Pharmacy Benefit Managers).

Election Impact on Healthcare

Our experts explore how the recent election and new administration might affect the 340B program. Peggy reveals potential threats like the possibility of removing the non-profit status of hospitals, which could have devastating effects on healthcare providers' ability to serve communities.

The Role of Advocacy and Legislation

Rhiannon Klein discusses grassroots advocacy's importance and the organization's role in educating and mobilizing supporters to protect the 340B program. She emphasizes that the fight for fair drug pricing isn’t just a political issue; it’s a moral imperative affecting countless lives.

Contract Pharmacy Restrictions

Both Peggy and Sarah delve into the implications of the Genesis Health case and how contract pharmacy restrictions are undermining the 340B program. They explain how such restrictions harm healthcare providers and the strategies being employed to counteract these changes.

RxBenefits and Healthcare Cost Management

Sarah Hearn explains how RxBenefits is working with healthcare clients to optimize the 340B savings and reduce overall drug costs. Sarah highlights the importance of shifting 340B volume in-house and ensuring compliance to maximize benefits.

Looking Ahead

Our experts leave listeners with actionable insights and resources to better prepare for the changing healthcare landscape. Peggy encourages everyone to stay informed and involved through advocacy organizations like CB 340B, NAC, and Ryan White Clinics for 340B.

Listen Now!

Don’t miss this essential episode filled with expert insights and actionable advice. 

Stay tuned for part 2 of this critical discussion, where we will explore post-election impacts and future strategies for healthcare HR leaders.

Best Regards,

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

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Are you ready to revolutionize your talent acquisition approach? In this transformative episode of The ASHHRA Podcast, hosts Luke Carignan and Bo Brabo dive deep into the world of healthcare talent acquisition with the brilliant and dynamic Jen Azuri-Humm, Vice President of Talent Acquisition at Emory Healthcare.

With over 18 years of diverse experience in the talent acquisition space, Jen brings a powerhouse of knowledge that stretches beyond traditional healthcare settings. Her journey, insights, and actionable strategies will leave you inspired and ready to take your talent acquisition to the next level.

🎙️ What You’ll Learn in This Episode:

1. **Jen’s Unique Journey**:

   - Discover how Jen’s background in women’s studies and initial foray into recruitment with a private equity company laid the groundwork for her expertise in healthcare talent acquisition.

2. **Thriving in Healthcare Recruitment**:

   - Jen discusses the thrill of tackling challenges in high-growth organizations and how she applies innovative strategies to make Emory Healthcare a standout employer.   

3. **Quick Wins for Talent Leaders**:

   - From enhancing your organization’s brand to leveraging technology, Jen shares quick wins that can make a significant impact on your talent acquisition efforts.   

4. **The Art of Asking for Resources**:

   - Learn Jen’s proven methods for successfully securing funds and resources needed for recruitment initiatives, and how to showcase ROI to gain leadership support.   

5. **Balancing AI and Human Touch**:

   - Jen breaks down how to utilize AI to streamline recruitment processes while maintaining the essential human element, ensuring candidates feel valued and engaged.   

6. **Personal Productivity Tips**:

   - Get a peek into Jen’s personal strategies for maintaining productivity and achieving a harmonious work-life balance.

📊 Key Takeaways:

- **Data-Driven Decisions**: Jen emphasizes the importance of using data to drive recruitment decisions and securing leadership buy-in for new initiatives.

- **Human Interaction in Recruitment**: Despite advancements in AI, human connection remains crucial in the recruitment process.

- **Transparency and Flexibility**: Jen’s leadership style prioritizes transparency and flexibility, allowing for a harmonious balance between work and personal life.

 💡 Memorable Quotes:

- “Treat healthcare like technology and make it exciting.” - Jen Azuri-Humm

- “If you can’t create a brand that gets people excited, you’re ten steps behind.” - Jen Azuri-Humm

- “Be transparent. If they know you’re honest and upfront, that’s most important.” - Jen Azuri-Humm

Don’t miss this opportunity to learn from one of the industry’s best. Tune in now and revolutionize your talent acquisition approach! 🌟

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

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In this episode of The ASHHRA Podcast, we dive deep into the world of human resources and leadership with our esteemed guest, Maria Zangardi, Senior Vice President of Human Resources at Universal Health Services (UHS).

🌟 Episode Highlights:

Unlocking Opportunities with "Yes": Maria shares her inspiring outlook on the power of saying "yes" to new opportunities, guided by mentors like Gerry Geckle, former SVP of Human Resources at UHS. Whether in HR or the gaming industry, her experiences highlight how embracing growth can lead to amazing career developments.

Mentorship and Teamwork: Discover why Maria values mentorship, collaborative spirit, and feedback. Her love for teamwork shines through as she discusses initiating a UHS softball team and her parallels between sports and professional life, emphasizing sacrifice, loyalty, and team success.

Career Pathways at UHS: Maria underscores UHS's remarkable career development programs, such as the COO in Training program, which fosters leadership through mentorship and rotating hospital modules. UHS's strong retention rates, some celebrating decades with the company, testify to effective career pathways and a supportive work environment.

Leadership and Lifelong Learning: For HR professionals, Maria offers advice on remaining mission-driven, seeking opportunities within healthcare, and committing to lifelong learning. She also shares personal anecdotes, including valuable lessons in vigilance and integrity, reinforcing the importance of learning from mistakes.

Work-Life Integration: Challenging the traditional concept of work-life balance, Maria promotes "work-life integration" — a more realistic approach that involves structuring daily routines efficiently, integrating work and personal life seamlessly.

Achievements and Employee Dedication: It's clear why UHS has been ranked number one in the healthcare provider sector of the American Opportunity Index. Maria praises UHS employees' dedication to quality patient care and highlights the organization's collaborative nature and commitment to growth, diversity, and inclusion.

🎧 Don't Miss This Episode! Tune in to hear more about Maria's career journey, her leadership philosophy, and invaluable insights into achieving professional success and fulfillment. Whether you're in HR, healthcare, or another field, Maria's experiences and advice provide actionable takeaways for your career growth.

📬 Stay Connected: Make sure to subscribe to The ASHHRA Podcast for more episodes packed with expert advice and inspiring stories. Have feedback or want to share your own career success story? We'd love to hear from you! Reply to this email or connect with us on social media.

Thank you for being a valued listener!

Warm regards,

Luke Carignan & Bo Brabo Hosts, The ASHHRA Podcast

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

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We’re excited to share the latest episode of The ASHHRA Podcast, featuring an enlightening conversation with Pam Teufel, Senior Vice President and Chief Human Resources Officer at Mainline Health in Philadelphia. Join us as we delve deep into the "business of healthcare," uncovering the complexities and innovative strategies needed to thrive amidst financial challenges.

🎙️ Episode Highlights:

• Pam Teufel's Journey:

From a teenage start at Wegmans and a stint in Broadcast Journalism to a distinguished career in Human Resources across prominent healthcare institutions.

• Financial Strains on Health Systems:

With fewer than 25 systems making a profit, Pam shares how alternative revenue streams and affiliations can spell success.

• Revenue Model Dilemmas:

Discover how Medicare/Medicaid reimbursements and commercial insurance negotiations impact financial viability, and learn about the "silver tsunami" influencing patient demographics.

• Shifts in Patient Care Delivery:

Understand how the transition of procedures to ambulatory surgery centers is reshaping hospital revenues and patient flow.

• Operational Innovations:

Pam discusses joint ventures, lean service delivery, and integrating technology like telehealth and 'hospital at home' setups to save costs and improve care.

• Employee Engagement & Efficiency:

Learn the importance of empowering frontline employees, leveraging AI to optimize task delegation, and removing work-related pain points to foster a committed workforce.

• Patient-Centric Approaches:

From preventive healthcare initiatives to specialized post-discharge clinics, Pam emphasizes the necessity of coordinated care and efficient health management.

📌Key Discussion Points:

• Impact of Preventive Healthcare:

Pam strongly advocates for routine screenings like mammograms and colonoscopies to prevent severe health issues and reduce overall costs.

• Telehealth & Technology:

Post-COVID-19, telehealth's rise from 5% to 15% highlights its role in expanding remote care, complemented by in-home healthcare models supported by technology partners.

• DRG and Payment Systems:

Gain insights into the Diagnosis-Related Group (DRG) billing codes and the challenges hospitals face in balancing costs with fixed payments.

• Supporting the Elderly:

Whether through communal group homes or direct family care, the conversation underscores the vital need for preparing for aging and end-of-life care.

🤔 What’s Next? Pam Teufel shared poignant points on the ever-evolving landscape of healthcare, stressing the importance of early conversations about aging and death, especially for the "sandwich generation" balancing care for both children and elderly parents.

Thank you for being a part of The ASHHRA Podcast community. Stay tuned for more expert insights and discussions to help navigate the future of healthcare.

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

Support the show

This episode is brimming with valuable insights, particularly for healthcare professionals looking to navigate the complexities of retirement and employee benefits. Hosted by Bo Brabo and Luke Carignan, the episode features the expertise of Rachel Duncan and Kameka Grady from Lincoln Financial, our proud sponsor for January 2025.

Key Highlights from the Episode:

1. Asset Distribution and Financial Literacy:
    
   • Rachel discusses the critical issue of asset distribution in retirement accounts, underscoring the necessity of personalized education. She notes that an astounding 88% of full-time healthcare workers carry debt, which significantly impacts their retirement savings.
2. Supporting the Healthcare Workforce:
    
   • Rachel emphasizes the indispensable role of healthcare workers, portraying them as selfless service providers and unsung heroes. She also shares a touching personal story about her daughter's aspiration to enter the field of nursing.
3. Customization Over One-Size-Fits-All:
    
   • Lincoln Financial adopts a tailored approach to financial education, moving away from a one-size-fits-all model. This strategy includes offering one-on-one support and virtual tools to enhance financial literacy among healthcare employees.
4. Pioneering Solutions with Candidly:
    
   • Rachel introduces Lincoln Financial's partnership with Candidly, a company dedicated to helping healthcare workers with student loan refinancing and forgiveness, achieving an average monthly savings of $400 for participants.
5. Addressing Retirement Challenges:
    
   • Kameka outlines strategies for paying off debts, managing student loans, and creating actionable retirement plans. She also discusses Lincoln Financial’s involvement in the Collaborative for Equitable Retirement Savings, targeting disparities in retirement savings systems by race and gender.
6. Impact of Financial Education:
    
   • The episode sheds light on the significant wealth gap exacerbated by financial illiteracy. Programs like Lincoln Aspires aim to build trust and provide customized financial education to ensure equitable retirement outcomes.

Exclusive Insights for HR Professionals:

• The emphasis on the paternalistic approach of healthcare employers, like CEOs personally writing thank-you notes, highlights the importance of creating a supportive work environment.
• The significance of in-person interactions for benefit education and the successful integration of virtual formats post-COVID-19 is discussed, demonstrating the adaptability required in current times.

Stay Tuned:

The conversation about financial literacy and retirement planning in healthcare continues to evolve. Make sure to subscribe and stay tuned for more enlightening episodes from The ASHHRA Podcast, where we bring you frontline insights to empower the future of healthcare.

Thank you for being part of our community!

Warm Regards,

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

Support the show

We had the pleasure of chatting with Russell Podgorski, Executive Director of Talent Acquisition at Providence, on this episode of The ASHHRA Podcast. We dove deep into the evolving world of healthcare recruitment, organizational culture, and leveraging technology for talent acquisition. Here are three key takeaways from our insightful conversation:

• Innovation in Talent Sourcing: Russell emphasizes the importance of combining advanced technology with genuine human interactions. By integrating CRM systems and AI, organizations like Providence can tailor candidate experiences and enhance relationship-building, ensuring the right fit beyond just resumes and cover letters.
• Organizational Culture Match: Aligning a candidate's character and leadership style with the organization's culture is crucial. As Russell shared, focusing on soft skills, such as organizational agility and consensus influence, has significantly improved retention rates and leadership effectiveness at Providence.
• Beyond Traditional Applications: Traditional application processes often fall short in capturing top talent. Networking, personal connections, and innovative approaches to recruitment can more effectively identify and secure the best candidates. Technology can play a pivotal role in optimizing this, enabling candidates to be matched with roles that truly suit their skills and aspirations.

Tune in to The ASHHRA Podcast for more on how Providence is leading the way in healthcare recruitment, and gain valuable insights that could transform your approach to talent acquisition!

Best Regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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This episode of The ASHHRA Podcast features an insightful conversation with Vishal Bhalla, a leading expert in healthcare and AI. This episode delves into innovative ways artificial intelligence is shaping the future of HR and healthcare.

Key Highlights:

1. Data-Driven Decision Making:
   Vishal emphasizes the crucial role of providing employees with data at the right time, in the right language, and at the appropriate literacy level. With frontline workers often facing barriers in understanding their benefits, this episode explores how AI can provide 24/7 multilingual support, making benefits more accessible.
2. AI in Emotional Intelligence:
   Discover how AI technology can detect emotional tones during phone conversations, escalating high-emotion cases to human agents for better support, and automating form filling through voice input for simple, real-time feedback systems.
3. Health Literacy and Inclusivity:
   The importance of health literacy and access to healthcare solutions takes center stage. Vishal discusses how AI can bridge the knowledge gap, ensuring everyone receives the care they need, irrespective of their literacy level or language barriers.
4. HR’s Strategic Evolution:
   Transitioning from a tactical to a strategic entity, HR is now engaging deeply with marketing and demographic analyses. This episode discusses the shift in HR's role, aligning organizational goals with technology and AI-driven insights.
5. Tackling Workplace Violence with Predictive Analytics:
   Learn how predictive analytics can help foresee and mitigate workplace violence, transforming HR into a proactive rather than reactive force within organizations.
6. Real-World Applications of AI in Healthcare:
   From managing data responsibly for informed decision-making to practical applications like comparing healthcare services for cost-effectiveness, Vishal illustrates how technology can streamline healthcare processes and improve overall operational flow.

Must-Listen Segments:

• The Labor Shortage Myth:
  Vishal and the hosts examine the perceived labor shortage in healthcare, proposing that it's more about task distribution. Discover how AI and automation can alleviate non-primary tasks, allowing healthcare professionals to focus on patient care.
• Sector-Specific HR Insights:
  Unique HR challenges within healthcare are discussed, governed by the diverse experiences of healthcare staff and the importance of customizing human experiences in patient care.

Wrap-Up:

Hosts Luke Carignan and Bo Brabo wrap up the episode by reflecting on the wealth of knowledge shared by Vishal. They underscore the importance of aligning AI developments with human needs, ensuring that personal engagement remains a cornerstone in healthcare.

Stay tuned for more enlightening conversations on The ASHHRA Podcast!

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Support the show

This episode of The ASHHRA Podcast, features an insightful conversation with Karla Muniz, the esteemed Chief People Officer at IMA Medical Group in Central Florida. Join our hosts, Bo Brabo and Luke Carignan, as they dive deep into Karla's extensive career and her invaluable contributions to both the HR field and the boardrooms of non-profit organizations.

In This Episode:

The Intersection of HR and Non-Profits: Karla shares her experiences from serving on various non-profit boards for 12-14 years, emphasizing the critical role HR professionals can play in strategic planning and leadership evaluation. She highlights the unique value that HR skills bring, especially in organizations often lacking a full HR department.

Career Journey and Innovations: From her beginnings with a paid internship at a call center to pivotal roles at JPMorgan Chase and AdventHealth, Karla's journey is a testament to growth and innovation in HR. Learn about her groundbreaking work with AI in recruitment and her leadership in large-scale ERP implementation projects affecting tens of thousands of employees.

People-First Approach: The episode underscores the importance of prioritizing people, process, and technology (PPT) in that order. Karla and the hosts discuss the significance of empathy, change management, and involving employees in process improvements, particularly in the ever-evolving landscape of healthcare.

Collaborative Efforts: The conversation also sheds light on the crucial relationship between HR and IT departments. Karla shares how leveraging IT resources can enhance HR processes and drive organizational success, supported by real-world anecdotes and personal experiences.

Empowering Change: Karla’s commitment to empowering her team and fostering innovation during COVID-19, particularly through the development of an employee redeployment app, showcases her leadership and dedication to both her organization and community.

We hope you find this episode as enriching and inspiring as we did! Don’t forget to connect with Karla Muniz and share your thoughts on this episode with us. Your feedback is always appreciated and helps us bring you the best content.

Thank you for being a valued member of our podcast community. We look forward to your engagement and support in our ongoing journey to explore the dynamic world of HR.

Best Regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

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This episode of The ASHHRA Podcast features an enlightening conversation with Adele Johnson-Kebe, VP and CHRO at Dayton Children's Hospital. Hosted by Luke Carignan and Bo Brabo, this episode delves deep into topics of leadership, talent management, and the evolution of organizational practices post-COVID.

🎙️ Episode Highlights:

• Pandemic-Driven Leadership Lessons: Adele shares her insights on how the pandemic has reshaped leadership, underscoring the importance of adapting learned skills for future practices.
• Crisis Leadership: Bo draws intriguing parallels between the healthcare and airline industries, emphasizing the importance of preparedness and learning from past crises.
• Emotional Intelligence: Discover the growing focus on empathy, conflict management, and understanding – crucial competencies that set successful leaders apart.
• Diversity, Equity, and Inclusion (DEI) 2.0: Adele introduces an evolved perspective on DEI, highlighting the importance of creating a culture of belonging and understanding personhood beyond traditional metrics.
• Real-Life Leadership: Hear moving stories that illustrate leadership through compassion and action, showing that true leadership can come from any role within an organization.
• Child-Focused Mission: Adele discusses Dayton Children's dedication to providing optimal health for all children, emphasizing the hospital’s mission-driven approach that naturally fosters lower turnover rates.

💡 Key Takeaways:

• Adapting Leadership Post-COVID: Assessing leadership qualities and fostering emotional intelligence are more important than ever in our evolving work environments.
• Ethical Decision-Making: Organizations must continually strive to "do the right thing," especially in times of crisis, and this should be guided by strong HR and ethical frameworks.
• Encouraging Risk and Growth: Leadership at all levels must encourage individual contributors to take leadership risks and grow from their experiences.
• Purpose-Driven Organizations: Effective leaders inspire and motivate by ensuring every individual feels seen and valued—integral to keeping a dedicated workforce engaged and committed.

We hope you find this episode as inspiring and thought-provoking as we do. Tune in now to gain valuable insights into compassionate and effective leadership!

Thank you for being a part of our community. Together, let's lead with purpose and compassion.

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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Dive into a riveting conversation with Holly Turner, the accomplished CHRO and market operations leader at Baptist Memorial Healthcare in Memphis, TN, alongside co-hosts Bo Brabo and Luke Carignan.

Episode Highlights:

• Holly Turner's Journey: From her early days as an administrative intern to ascending to a top leadership role, Holly's story is a testament to the power of mentorship and relentless dedication. Learn how Dr. Paul Fitzgerald and HR director Jerry Barbary recognized and nurtured her potential.
• Keys to Holly's Success: Discover Holly's "3 R's"—Responsiveness, Resourcefulness, and Relationships—that have been pivotal in her career growth. A blend of innate skills and refined strategies through mentorship shaped her path.
• Technology in HR: Anne Segura Manint discusses the transformative impact of AI and technology in modern HR practices. Learn how these advancements are streamlining processes and allowing HR teams to focus more on human interaction and meaningful employee engagement.
• Embracing Mistakes and Learning: Holly shares personal anecdotes about mistakes that became learning experiences. With stories from Bo’s military days, this segment emphasizes the importance of resilience and accountability.
• ERP System Transformation: Holly provides insights into the ongoing ERP system improvement at Baptist Memorial—an effort to enhance organizational processes in a post-pandemic world.

Key Takeaways:

• Mentorship's Role: Understand how mentors like Jerry Barberie and Brenda Johnson played crucial roles in shaping Holly's approach to HR. Their supportive reactions to mistakes highlighted the importance of learning and growth.
• Creating a Supportive Environment: Holly believes that a work culture rooted in professional love and trust allows team members to own mistakes, fostering a culture of openness and effective problem resolution.
• Future Vision for HR: The group envisions a future where technology facilitates HR roles by eliminating administrative burdens, allowing professionals to focus on development and interpersonal relationships.

Join us in this introspective and inspiring episode where our speakers discuss the evolving landscape of HR, resilience, and the unyielding spirit of growth.

Stay tuned for these invaluable insights and more by clicking the links above. We appreciate your continued support and look forward to hearing your thoughts on this episode.

Best regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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This episode of The ASHHRA Podcast features the remarkable Kit Brady, Vice President of People Strategy at Gillette Children's. Dive into our discussion with Kit as we explore inclusivity, mentorship, and the power of purpose-driven work.

Episode Highlights: 

1. Empowering Through Project Search: Kit shares inspiring stories of how the Project Search Program is making a tangible difference for students with disabilities. This program provides internships in various departments, helping students gain critical skills and confidence, ultimately leading to competitive employment. This initiative is close to Kit's heart, as her daughter benefited greatly from it.

2. The Power of Inclusivity: Inclusivity benefits everyone—students, employees, and organizations alike. Kit reveals how Gillette Children's has embraced this principle, creating a richer, more diverse work environment that fosters growth and understanding.

3. Personal Journey and Mentorship: Delve into Kit's personal career shift post-9/11, steering her towards mission-driven work. Her experiences with overcoming imposter syndrome and the importance of supportive mentors provide invaluable lessons for anyone navigating their career.

4. Work-Life Balance through Better Policies: Learn about Kit's innovative email policy at Gillette Children's aimed at promoting work-life balance. Discover how these changes have positively impacted employee morale and retention.

5. The Art of Effective Mentorship: Kit, alongside hosts Bo and Luke, underscores the critical role of mentorship. From building relationships with mentees to allowing them the space to grow, Kit offers practical advice on leaving a lasting legacy through mentoring.

6. Recruitment with a Purpose: Kit takes us through the recruitment process at Gillette Children's, ensuring that potential hires align with their mission. The approach includes shadowing current employees and having multiple interview participants to foster a welcoming environment from day one.

Why You Should Listen:

This episode is a goldmine for HR professionals, managers, and anyone passionate about creating inclusive workplaces and finding fulfilling, mission-driven careers. Kit Brady’s insights aim to inspire you to take action within your organizations to support and uplift every individual.

🚀 Actionable Insights:

• Evaluate Inclusivity Programs

: Consider implementing or improving similar initiatives within your organization.

• Focus on Mentorship

: Develop a structured mentorship program to guide new talent.

• Promote Work-Life Balance

: Reassess policies that impact employee well-being, such as email use and off-hours communication.

Connect with Kit Brady: LinkedIn Profile

We hope this episode enriches your professional journey and empowers you to make impactful changes in your workplace.

The ASHHRA Podcast Team 

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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This episode features a captivating conversation between our host, Luke Carignan, and the Director of Talent Acquisition at Franciscan Health in Indiana, Ellen Page.

In this insightful episode, Ellen shares her journey of transforming the talent acquisition process at one of Indiana's largest faith-based healthcare organizations. Tune in to learn about:

• Technological Transitions:

Discover how Ellen identified deficiencies and led her team through a significant technological shift during the COVID-19 pandemic, from Workday to Phenom.

• Back to Basics Approach:

Understand Phenom's "back to basics" strategy and how it has streamlined the hiring process, allowing Ellen's team to focus on core tasks without technological hindrances.

• Innovative Solutions:

Learn about the successful implementation of career sites, chatbots, and one-way video interviews, significantly improving the candidate experience.

• Travel Nursing Program:

Get insights into the internal travel nursing program, which attracted over 100 external candidates in just 30 days and helped reduce external agency costs.

• Impact on Operating Margins:

Explore the financial benefits of efficient operations, from reducing RN job openings to cutting external agency spending by half.

• Empathy and Compassion in Healthcare:

Hear touching anecdotes about healthcare workers’ dedication during the pandemic and the significance of innate caregiving qualities at Franciscan Health.

Ellen also discusses her management philosophy, organizational challenges, and personal stories that highlight the importance of building a cohesive team and focusing on quality over quantity. Notable moments include an amusing dialogue about the White Sox and a heartfelt discussion on the power of prayer in meetings.

🏅 Key Takeaways:

• Overcoming talent acquisition challenges post-COVID
• Financial and operational efficiencies
• Innovative hiring tools and strategies
• Empathy in healthcare and the impact on patient care

Whether you're in talent acquisition, HR, or healthcare management, this episode offers valuable insights and practical strategies to help you navigate today's evolving landscape.

We are also excited to connect with you at upcoming conferences like ASHHRA and HR Healthcare. Don't miss the chance to engage with industry leaders and expand your network!

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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This episode of The ASHHRA Podcast features an inspiring conversation with Sondra Davis, Chief Human Resources Officer at North Mississippi Health Services. Broadcasting from the beautiful rooftop of the Alida Hotel in Savannah, Georgia, we dive deep into the intricacies of leadership development within healthcare.

Episode Highlights:

• The ASHHRA Executive Summit

: Curious about how to attend the eagerly anticipated Executive Summit? Luke and Bo share all the details on how you can get an exclusive invite to this transformative event.

• Leadership Development Strategies

: Sondra Davis breaks down why leadership development is crucial—especially in the challenging field of healthcare. From new leader orientations to ongoing development institutes, Sondra shares the blueprint that North Mississippi Health Services follows to empower its leaders.

• Culture & Engagement

: Learn how North Mississippi Health Services has successfully created a culture of trust and high engagement through targeted leadership development programs. Sondra emphasizes the role of frontline leaders and their impact on organizational culture.

• Commitment from the Top

: Discover how support from executive leadership, including their amazing CEO, has been pivotal in integrating successful leadership development initiatives within the organization.

🔥 Key Quotes from the Episode:

• "Our culture is in the hands of our leadership."

- Sondra Davis

• "Employees don't leave organizations because there's no ping pong table in the break room. They leave because of the people they work with."

- Bo Brabo

• "Work is a part of our life, a big part of it, but our families, hobbies are also a big part. We need a holistic approach."

- Sondra Davis

Thank you for tuning in and supporting the ASHHRA community.

With gratitude, The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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This episode of The ASHHRA Podcast features the insightful and inspiring Gretchen Nery, the Director of Employee Services at AdventHealth. As always, our co-hosts Luke Carignan and Bo Brabo bring their energy and expertise to the discussion, ensuring an episode you won't want to miss.

Episode Highlights:

1. The Executive Summit in Savannah: Luke and Bo kick off the episode discussing the exclusive Executive Summit event in Savannah, Georgia. This invite-only event is a unique opportunity for leaders to connect. If you’re interested in attending, make sure to email Bo and Luke at [bo@theboandlukeshow.com or luke@theboandlukeshow.com]!

2. Journey of a Road Warrior: Gretchen shares her easy road trip from Orlando to Savannah, providing a refreshing perspective on the perks of solo travel and how it can be a productive time to listen to music, podcasts, or an audiobook.

3. Role at AdventHealth: Learn about Gretchen’s impressive journey within AdventHealth, her background in HR technology, and her pivotal role in HR shared services. With over eight years at AdventHealth, she brings a wealth of knowledge and experience to the table.

4. Making HR Easy and Scalable: Gretchen dives deep into the significance of scalability and standardization within HR processes, especially in a growing organization like AdventHealth. She emphasizes the focus on making services easy and accessible for all team members.

5. Embracing Empathy in Leadership: Discover how AdventHealth incorporates empathetic leadership by fostering a culture of collaboration and direct communication across all departments. Gretchen discusses the importance of understanding the end-user experience to improve HR services.

6. The Power of Collaboration: Explore how AdventHealth’s collaborative environment enables seamless integration of new technologies and processes. Gretchen outlines the strategies used to involve stakeholders at every level, ensuring the success of system implementations like Workday.

Additional Takeaways:

• The importance of customer service in HR functions and the continuous efforts to enhance it.
• The culture of continuous improvement and innovation at AdventHealth.
• Tips for other organizations looking to scale their HR processes effectively.

Special Shoutouts:

At the end of the episode, Gretchen gives a special shoutout to her incredible team at AdventHealth and her leaders, Tom and Olesea, for their unwavering support.

As always, we value your feedback. If you have any questions or comments, feel free to reply to this email or connect with us on social media.

Best Regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Support the show

NEW episode of The ASHHRA Podcast that we know you'll find invaluable! Tune in as we broadcast from the stunning rooftop of the Alida Hotel in Savannah, Georgia, during the prestigious ASHHRA Executive Summit. Bo and Luke are joined by an exceptional guest, Michelle Wiles, the Chief People and Culture Officer at the University of Arkansas for Medical Sciences. Dive into an episode filled with insights, strategies, and inspiration for healthcare HR professionals!

Episode Highlights:

• The ASHHRA Executive Summit Experience: Get a front-row seat as Michelle Wiles shares her appreciation for the close-knit setting of this summit, where healthcare HR executives build relationships and share industry experiences. Learn why this non-salesy, member-driven event stands out!
• Practical HR Strategies and Operations: Michelle delves into the importance of a strong HR foundation, likening it to constructing a house. Discover her practical advice on streamlining transactional processes and how she significantly reduced time-to-fill positions from 66 to 44 days at her organization by optimizing business processes.
• Transforming Through Technology: Explore Michelle's expertise in change management as she shares insights on effectively implementing new technology. Learn about the common pitfalls of incorporating old processes into new systems and the importance of seamless workflows and effective communication.
• Career Development and Workforce Insights: Passionate about helping others explore career paths, Michelle offers valuable advice on gaining real-world experience and the benefits of varied professional exposure. Dive into her reflections on healthcare employment benchmarks and strategies to improve job satisfaction among new graduate nurses.
• Leadership and Teamwork: Hear from Michelle on balancing rational decisions with empathy in leadership roles. Gain perspective on the unique integration of healthcare HR with business operations and the vital role of collaborative effort within teams.

Why Attend the ASHHRA Executive Summit?

• Networking and Skill Enhancement: With roughly 20-25 healthcare HR executives in attendance, this is your chance to engage in meaningful relationship-building and problem-solving.

Career Advice Corner:

Michelle Wiles also touched on the MHA (Master of Health Administration) residency programs and the importance of lateral career movements for development. She stresses the significant impact of diverse professional experiences and encourages a proactive approach to career progression.

Get ready to redefine your HR strategies and operations with insights from one of the industry's most respected leaders. 

Thank you for being a part of our thriving community. Let’s continue to learn, grow, and excel together!

Warm Regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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We’re thrilled to announce the latest episode of The ASHHRA Podcast. Hosts Bo and Luke sit down with Anne Segura Manint, the Senior Director of Human Resources at Baton Rouge General Medical Center. Anne brings over 31 years of experience and invaluable insights into navigating HR's ever-evolving landscape, especially during challenging times.

🔑 Key Highlights:

1. Adaptation During the Pandemic: Anne recounts the swift transition from traditional hiring methods to virtual platforms, highlighting a particularly rapid staffing effort to reopen an emergency room in Baton Rouge in just three weeks. She underscores the critical need for rapid assessment in placing the right candidates quickly and efficiently.

2. Cultural Strength and Community Focus: Learn how Baton Rouge General maintained a strong cultural focus and stayed independent without any furloughs during the pandemic. This commitment positively impacted employee engagement and solidified community ties, especially with their significant local recruitment efforts.

3. Impact of Automation and AI in HR: Anne and the hosts explore the evolving role of automation and AI in HR processes. While these technologies help in streamlining routine tasks, they emphasize that human judgment is irreplaceable, particularly in sensitive areas like policy interpretation and employee relations.

4. Workplace Culture and Community Engagement: From live music Fridays to employing award-winning chefs, Anne shares how Baton Rouge General creates a vibrant and enjoyable workplace. The conversation also highlights the importance of balancing work and life and maintaining a sense of fun and connection at work.

5. Reflecting on HR Evolution: With a rich history spanning three decades, Anne provides a unique perspective on the transformation from personnel departments to today's dynamic HR functions. The discussion also touches on significant changes in policies, like smoking regulations, over the years.

Bonus Content:

• Insightful banter on the role of fashion in healthcare.
• A fun discussion about the practicality and comfort of Crocs among healthcare professionals.

📅 Event Spotlight:

This episode was recorded live at the ASHHRA Executive Summit in Savannah, Georgia. This intimate event hosts 20 to 25 HR executives, creating a rich environment for networking and in-depth discussions.

🎙️ Tune In Now:

We hope you find this episode as enlightening and inspiring as we did. Stay tuned for more exciting content, and don't forget to share your thoughts with us!

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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This episode of The ASHHRA Podcast features an insightful conversation with Mark Sherry, the Vice President of HR Strategic Services and Workforce Development at Baylor Scott and White Health! In this episode, co-hosts Bo Brabo and Luke Carignan delve into the complexities of healthcare HR and explore innovative solutions to workforce challenges.

Episode Overview:

In this inspiring conversation recorded live at the ASHHRA Executive Summit in beautiful Savannah, Georgia, Mark Sherry shares his wealth of experience in healthcare HR, focusing on the importance of local partnerships and workforce development. Here’s a glimpse of what you can expect:

- Sector Partnerships in Healthcare: Learn how Austin's hospital systems are collaborating to solve talent shortages and improve patient care.

- Development Programs: Discover the significance of apprenticeships in growing the talent pipeline and supporting career advancement within healthcare.

- Community Engagement: Understand the value of academic partnerships and educational initiatives that create a sustainable, skilled workforce.

- Real-world Impact: Gain insight into how these practices have tripled the nursing pipeline in Austin and can be applied across the nation.

Mark emphasizes that healthcare is not just a career but a mission—a sentiment echoed by everyone who steps into this vital field. This episode is a treasure trove of actionable insights for anyone involved in healthcare HR or workforce development.

Notable Quotes:

- "You can't just buy talent any longer. We gotta find a way to develop a new, supply of talent in the organization."

- "Healthcare is a rewarding career, but it's also a challenge. It's 24/7, and we didn't take a pause during COVID; we worked harder and longer."

Shout Outs and Gratitude:

Mark extends heartfelt thanks to all healthcare workers for their perseverance, especially through the challenges of the COVID-19 pandemic. He also acknowledges Baylor Scott and White Health for providing opportunities to innovate and grow.

📢 Call to Action:

- Join the Conversation: Share your thoughts and experiences on healthcare workforce development with us on social media.

- Stay Updated: If you know someone who would benefit from this episode, forward them this newsletter and encourage them to subscribe!

- Attend Future Summits: Interested in attending the next ASHHRA Executive Summit? Reach out to Bo and Luke at bo@theboandlukeshow.com or luke@theboandlukeshow.com for more information.

Thank you for being a part of our community and for your unwavering dedication to improving healthcare HR. Stay tuned for more enriching episodes and valuable insights!

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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we had the Wleasure of speaking with Nicole Schell-Dreyer, Vice President of Total Rewards at UCHealth Colorado and Vice President of ASHHRA. Buckle up for an engaging discussion packed with knowledge, innovation, and practical tips!

Episode Highlights:

Navigating New Roles:

Nicole delves into her new role at UCHealth and the strategies she's using to revolutionize Total Rewards. A must-listen for anyone embarking on a new professional journey!

The Power of Culture:

Learn why culture is a driving force behind employee retention at UCHealth and what you can do to nurture a thriving workplace environment.

Challenges & Innovations:

Nicole shares the latest trends and challenges in talent acquisition, and how UCHealth is staying ahead of the curve.

Leveraging Networks:

Discover the importance of networking within HR, and get actionable advice on how to bolster your professional network.

Personal & Professional Balance:

Nicole’s tips on maintaining a work-life balance, particularly in the high-pressure world of healthcare HR, are sure to resonate and inspire.

Special Offers:

Considering attending the next ASHHRA Executive Summit or Conference? Bo and Luke discuss how you can get on the VIP list and the invaluable experiences on offer.

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 Quotable Moments:

"We do cool things." - Nicole Schell-Dreyer

"You gotta take care of yourself." - Nicole Schell-Dreyer

Tune in to catch more valuable insights and actionable advice from this episode!

 Upcoming Events:

- ASHHRA Annual Conference 2024: Albuquerque, New Mexico: Join us for diverse speakers, innovative sessions, and unparalleled networking opportunities. 

- Executive Summit 2025: Want a more intimate setting to discuss and learn about the latest in healthcare HR? Reach out to Bo and Luke to get on the VIP list!

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Get Involved:

We want to hear from you! If you have feedback, guest suggestions, or topics you'd like us to cover, please reach out. Visit our website and fill out our guest request form and be a part of future episodes.

Stay connected, stay informed, and as always, keep making a difference!

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Support the show

We are thrilled to bring you the latest episode of The ASHHRA Podcast, where we had the pleasure of sitting down with Lamont Thurston, the Founder and CEO of BeneRe. In this engaging conversation, Lamont sheds light on an essential yet often overlooked aspect of healthcare: financial transparency in benefit plans.

Key Highlights:

✨ ASHHRA Executive Summit Overview

Bo and Luke start by setting the scene from the ASHHRA Executive Summit in Savannah, Georgia—a unique, intimate gathering of healthcare HR executives and sponsors. The summit fosters in-depth roundtable discussions on the latest in healthcare HR, with a focus on transparency, innovation, and practical solutions.

🤝 Meet Lamont Thurston

Lamont Thurston launched BeneRe in 2018 to tackle the lack of transparency and value in supplemental benefits for employees. His vision was to unbundle traditional models and ensure a significant portion of premiums return to employees if claims don’t materialize.

💡 Understanding Group Captive Insurance

Lamont explains how BeneRe’s group captive insurance model differs from the traditional fully insured model, offering financial transparency and potential premium rebates. This allows companies to reinvest savings back into employee benefit programs.

🎓 Educating HR Professionals

From demystifying complex benefits to providing clear, actionable data, Lamont emphasizes the importance of education in making informed decisions. He highlights the integral role of continuous learning and professional development in HR.

📊 Real-World Impact

With over 150 employers and 1.5 million lives covered, BeneRe rewires millions back to employee benefits. Lamont shares compelling examples of how his company’s approach to supplemental benefits has transformed organizational policies, especially in critical areas like cancer, heart attacks, and accidents.

Listen Now & Transform Your HR Strategy! 🎧

Join Us Next Week

Stay tuned for more insightful conversations and practical tips on transforming healthcare HR. Don’t miss our next episode, where we'll dive into innovative strategies and success stories from top healthcare leaders. 

Have questions or feedback? We'd love to hear from you! Share your thoughts on this episode, and let us know what topics you’d like us to explore next. You can reach us at [email address] or connect with us on social media.

Best regards,  

The ASHHRA Podcast Team

—one episode at a time.

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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In this compelling episode, we delve into the transformative world of AI in healthcare and HR, hosted by Bo and Luke, featuring insights from Maxine Carrington, the Senior Vice President and Chief People Officer at Northwell Health.

Key Highlights from the Episode:

1. Managing AI Bias and Risk:

   Maxine Carrington shares how New York’s regulations guide the management of AI-related bias and risks. She emphasizes the crucial role of HR in educating and promoting AI adoption within organizations.

2. AI Integration and Workforce Impact:

   Despite inherent fears, Maxine advocates for embracing AI to enhance workforce capacity and skills. She discusses how AI is assessed to study potential job displacement versus skill augmentation, ultimately freeing up human capacity for more meaningful interactions.

3. Revolutionizing Patient Care:

   Maxine provides fascinating examples of robots in healthcare, explaining how they aid rather than replace human roles, enabling professionals to focus more on patient care.

4. Educating and Engaging Stakeholders:

   The importance of educating stakeholders and communities about technological changes in healthcare is highlighted, alongside discussions on how technology will influence labor negotiations and industry challenges.

5. Retiree Re-Engagement Program:

   Northwell Health’s initiative to reconnect retirees has dramatically increased rehire rates and generated millions in cost savings. This program includes tech sessions to help retirees remain engaged and connected.

6. Balancing Personal and Professional Growth:

   Maxine shares her journey, from an attorney to a key leadership role in healthcare, emphasizing the significance of managing energy, leveraging technology like chat GPT, and focusing on personal and professional growth.

7. Future-Focused Workforce Planning:

   With over 87,000 employees and plans for further expansion, Northwell Health is committed to providing end-to-end care. Maxine discusses innovative programs like the "returnship program" and the establishment of a new high school aimed at addressing the healthcare workforce shortage.

8. Community and Employee Support:

   Diverse initiatives to support employees from economically challenged areas, such as the family fund and emergency savings programs, are also discussed, showcasing Northwell’s dedication to their team’s well-being.

This episode is a must-listen for anyone interested in the intersection of AI, healthcare, and HR. Tune in to hear Maxine’s inspiring insights and learn how technology is reshaping the healthcare landscape.

We hope you enjoy this episode and find valuable takeaways that resonate with your professional journey.

Best regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

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We are excited to share this episode of The ASHHRA Podcast, featuring an insightful conversation with Mario Ellis, Chief Human Resource Officer at Beacon Health System. In this episode, our hosts Bo and Luke dive deep into the challenges and opportunities healthcare HR leaders face today.

 🎧 Episode Highlights:

- Navigating the Healthcare Landscape: Mario Ellis shares his journey and the dynamic role of HR in healthcare post-pandemic. He discusses the fast-paced changes and the importance of nurturing and supporting talent within organizations.

- Creating a Positive Culture: Bo and Mario discuss the impact of consistent leadership on employee engagement and satisfaction, stressing the importance of creating a culture where employees feel valued and acknowledged.

- Facing Labor Shortages: Mario outlines current focus areas at Beacon Health, including the integration of technology, enhancing benefits, and addressing labor shortages by engaging all shifts and listening to the workforce's needs.

- Values-Based Leadership: The discussion highlights the significance of trust, respect, integrity, and compassion in HR strategies. Implementing values-based leadership and positive intent within organizations is emphasized through examples.

- Emerging Talent Development: Learn about innovative programs like Beacon Pathways and workforce development initiatives that prepare young individuals for career paths in healthcare.

- Inspirational Leadership: Mario reflects on the harmonious blend of his faith and professional life, sharing how concepts from developing leaders within a church can be applied to organizational development.

 Key Takeaways:

- Collaboration is Key: Mario encourages HR leaders to collaborate, reach out to colleagues, and seek different perspectives to address common challenges.

- Growth Opportunities: The importance of providing growth opportunities and stretch assignments to keep employees satisfied and valued.

- Formalizing Career Development Programs: Interest in formalizing programs to promote and reward leaders for facilitating employee career growth.

- Innovative Approaches: Bo emphasizes looking outside the healthcare space for ideas, inspiring listeners to seek diverse sources for organizational and personal development.

 Guest Spotlight:

Mario Ellis has a diverse career journey, from computer engineering and theology to innovative HR strategies. His forward-thinking approach focuses on planning for the future of talent and organizational development, making a significant impact in the healthcare system.

We hope you find this episode as inspiring and informative as we did. Don't miss out—listen now and unlock the potential to transform your healthcare HR strategies!

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

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You won't want to miss this inspiring conversation with Michelle Zech, the Chief Human Resources Officer at Blessing Health in Quincy, Illinois. Hosted by Luke Carignan and Bo Brabo, this episode dives into Michelle's remarkable journey to becoming a senior executive in the healthcare industry.

🎙️ In This Episode:

- A Unique Journey: Michelle shares her story of starting as a part-time secretary, balancing personal and professional challenges, and steadily advancing to a senior executive role. Her resilience and determination are incredibly motivating.

- Career Progression: Learn about the various roles Michelle undertook, from operations to HR, and how her diverse experience contributed to her overall growth.

- Impact of Mentorship: The discussion emphasizes the crucial role mentors play in personal and professional development. Michelle shares her thoughts on maintaining good relationships with mentors and peers to seek honest feedback and constructive criticism.

- Continuous Learning & Growth: Discover how Michelle embodies a continuous learning mindset, and her strategies for staying informed and inspired, including reading, listening to podcasts, and seeking executive coaching.

- Practicing Gratitude: The episode underscores the importance of gratitude and small acts of kindness in fostering personal well-being and happiness, a theme both our hosts and guest passionately advocate.

📈 Key Takeaways:

- Personal Responsibility & Resilience: Understand your personal responsibility for happiness and resilience, and learn practical tips to adopt a positive mindset.

- Leadership Insights: Gain insights on recognizing and nurturing potential in others, focusing on behavior, performance, and leadership skills.

- Valuable Resources: Bo shares an exercise for uncovering your best traits based on feedback from those around you, reinforcing the significance of mentorship.

🌟 Michelle's journey is a testament to the power of resilience, continuous learning, and gratitude. Her story will inspire you to overcome life's obstacles and seize every opportunity for growth.

If you find our episodes as enlightening and motivating as we do, please share The ASHHRA Podcast with your colleagues and friends. Your support means the world to us.

Thank you for being a valued listener.

With gratitude,

The ASHHRA Podcast Team

P.S. For those interested in further enhancing their daily routines, check out our journal "My Daily Battle Rhythm," focusing on gratitude and emotional control. It’s the perfect companion for anyone looking to apply the principles discussed in our podcast. [Available on Amazon]

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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This episode of The ASHHRA Podcast features an inspiring and insightful conversation with Deb Yost, Vice President of People Strategy at BJC Health Care. Deb joined hosts Luke and Bo to discuss her passion for healthcare, her unexpected career path, and her innovative approach to human resources. 

Here are some key takeaways from this powerful episode:

Finding Purpose Through Personal Experience

Deb's connection to healthcare is deeply personal. She shares the profound impact of her son's health conditions, including a chromosomal deletion and autism, as well as her daughter's diagnosis as a type one diabetic. These experiences have fueled her passion for access to healthcare and enhancing the patient experience.

Transforming HR in Healthcare

Originally on a path to becoming a lawyer, Deb's career took an unexpected turn towards human resources. Today, she emphasizes the importance of focusing on employee happiness to ultimately benefit patient care. Her belief in creating a workplace that encourages authenticity and transparency has resonated deeply within BJC Health Care, positively impacting both employees and patients.

Awards, Mergers, and Strategic Visions

Luke and Bo explore the idea of recognizing influential individuals over 65 who continue to excel in their fields, stressing the need for such recognition. They also discuss strategic moves in the healthcare industry, including the merging of health systems and acquisition of small rural hospitals. Deb sheds light on other healthcare verticals like pharmacy acquisitions and supply chain management and emphasizes the importance of aligning missions and cultures during mergers and acquisitions to ensure successful integration and focus on patient care.

Work-Life Harmony and Authentic Leadership

Deb champions the concept of work-life harmony over balance and highlights the importance of setting boundaries and managing stress to bring one's best self to both work and home. She discusses the significance of authenticity, both personally and professionally, and the need to foster an environment where employees can thrive and be themselves.

Creating a Positive Culture

The episode underscores the impact of a positive work environment on employee well-being and how BJC Health Care’s unique culture of respectful communication and valuing diverse perspectives has been instrumental in its success. Deb also emphasizes the continuous need for recruiting and the positive ripple effect of working in a great organization.

A Vision for the Future

Deb Yost's commitment to people strategy and her vision for the future of the workforce in healthcare are truly inspiring. She leaves us with a powerful message about the significance of leadership, perspective-taking, and open communication in creating a workplace that values both people and patient care.

Thank you for being a valued member of the ASHHRA community. We hope you find this episode as enriching and motivating as we did. Stay tuned for more enlightening discussions and expert insights in our upcoming episodes.

Best regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

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The latest episode of The ASHHRA Podcast features an inspiring conversation with Kristin Hamblock, the Chief Human Resources Officer of Rosecrans Health Network. In this episode, our hosts Luke and Bo dive deep into Kristin's innovative approach to leadership, staff engagement, and continuous improvement within her organization.

Key Highlights from the Episode:

1. Listening Sessions & Feedback Mechanisms:

   Kristin launched comprehensive listening sessions with staff, using these interactions to gather valuable feedback and build meaningful relationships. These 1-on-1 meetings across various locations have been instrumental in forming a community of champions team, empowering staff to initiate and drive change.

2. Culture of Open Dialogue:

   The culture at Rosecrans Health Network emphasizes open dialogue and consistent follow-up on suggestions, fostering a sense of ownership among the staff. This approach aligns with the philosophy of caring for people, providing resources, and expressing gratitude, which has been echoed by many guests on our show.

3. Collaborative Acquisition Strategy:

   Merging cultures and systems during acquisitions while prioritizing employee well-being and happiness is a cornerstone of Kristin's approach. She highlights the importance of empowering teams to bring forward their solutions to maintain authority and foster a deep sense of ownership.

4. Leadership & Continuous Learning:

   Kristin's rapid career advancement to becoming the youngest executive by 2021 underscores the value of taking on special assignments, being involved in committees, and pursuing further education like an MBA. She stresses the importance of continuous learning and development, encouraging regular skills enhancement over sporadic training sessions.

5. Dedication to Mission & Staff:

Kristin expresses immense gratitude and dedication to the mission and clients of Rosecrans, as well as a deep appreciation for the staff and community. Her commitment to providing informal leadership development opportunities and creating a cycle of continuous improvement within the organization is truly inspiring.

Kristin Hamblock's story is a testament to the power of engaged leadership and the transformative effects of empowering your team. Whether you're a seasoned leader or an aspiring professional, this episode offers valuable insights into the significance of feedback, collaboration, and continuous personal and professional development.

Thank you for being a valued listener of The ASHHRA Podcast!

Warm regards,

The ASHHRA Podcast Team 

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

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We’re thrilled to bring you the latest insights from our newest episode of The ASHHRA Podcast, featuring the esteemed Gregory Pardo, Senior Vice President of Global Human Resources at Fresenius Medical Care. In this compelling episode we delve into the intricacies of HR within the healthcare sector and explore how to effectively navigate the challenges and opportunities therein.

 Episode Highlights:

- From Hospitality to Healthcare: Gregory shares his journey transitioning from the hotel industry to healthcare, underscoring the importance of understanding your business as an HR professional.

- Speaking the Company's Language: Learn essential tips on proving ROI in HR initiatives and aligning your people strategy with your company's goals.

- Cultivating Strong HR Functions: Discover why a robust HR function is crucial in healthcare and how people are at the heart of a company’s success.

- Employee Referral Programs: Hear about Fresenius’s innovative approach to addressing hiring needs and the importance of continuously learning within the HR community.

- Building Trust and Respect: Gregory discusses the significance of relationships built on trust, highlighting the analogies of HR leaders as both "priest and father" and the importance of being a competent and supportive HR professional.

- Global & Cultural Adaptation: Uncover the challenges of managing culturally diverse teams and the strategies that can lead to effective communication and management across different countries.

 Key Takeaways:

- Tailor-Made HR Strategies: Inspired by Laszlo Bock’s teachings, Gregory emphasizes the need for HR strategies customized to meet specific business needs.

- Talent Acquisition: Learn about Fresenius’s scalable approach to talent acquisition, including hybrid in-house recruiting and RPO, tailored to different market needs.

- Presented Business Cases: Gregory’s expertise on securing TA budgets through compelling data and aligning TA investments with top-line growth and cost savings.

- Leadership & Communication: Insights into the essence of personalized leadership in a multicultural workforce and the significance of cultural immersion and travel.

 Why You Should Tune In:

This episode is a treasure trove of practical advice and expert-level discussions, perfect for HR professionals looking to bolster their business acumen, enhance their recruitment strategies, and foster a strong HR presence in the healthcare industry.

 Listen Now:

Don't forget to subscribe, rate, and leave a review on your favorite podcast platform. Your feedback helps us bring more incredible content to your ears!

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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We are thrilled to bring you a groundbreaking episode of The ASHHRA Podcast featuring Dr. Richard Safeer, Chief Medical Director of Employee Health and Well-being at Johns Hopkins Medicine. If you missed the session at ASHHRA 24, you’re in for a treat. Here’s a sneak peek into what we discussed and why this is an episode you can't afford to miss.

 🎙️ Episode Highlights:

- Inspirational Journey: Dr. Safeer shares his personal and professional journey from family practice to leading the well-being initiatives at Johns Hopkins.

- Workplace Culture: Learn how Johns Hopkins Medicine is fostering a culture of health and well-being, and the critical role of leaders and HR professionals in this transformation.

- Actionable Insights: Discover practical tips from Dr. Safeer's newly published book, *A Cure for the Common Company*, designed to help you build a healthier, happier, and more resilient workforce.

- Self-care & Well-being: Understand the profound impact of self-care on workplace energy and morale, and why it's essential to “put your own mask on first.”

 📚 Must-Read Book:

Dr. Safeer’s book, *A Cure for the Common Company*, is an invaluable resource for HR professionals and organizational leaders. With easy-to-follow guidelines and actionable strategies, this book is a toolkit for creating a thriving workplace culture. 

 🗣️ Powerful Takeaways:

1. Customized Solutions: Tailor well-being initiatives to fit your organization’s unique culture and needs.

2. Emotional Engagement: Capture the hearts and minds of your leaders and employees to drive meaningful change.

3. Humility in Leadership: Foster humility and openness among leaders to create a more inclusive and supportive work environment.

4. The Ripple Effect: Recognize the far-reaching impact that workplace morale can have on employees’ families and communities.

 📢 Shout Outs:

Dr. Safeer gives a heartfelt shout-out to the 40,000 employees at Johns Hopkins Medicine for their relentless dedication to improving global health. Their commitment and sacrifices do not go unnoticed.

 🤝 Connect with Us:

Thank you for being a part of The ASHHRA Podcast community. We hope this episode inspires you to take actionable steps toward enhancing your workplace culture and personal well-being.

Stay tuned for more insightful episodes coming your way!

Warm regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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We’re excited to bring you the latest episode of The ASHHRA Podcast, featuring the inspiring Mel Goodrich, SVP and Chief People Officer at Sentara! This episode is packed with insights on leadership, technology, and the future of healthcare. Let’s dive into the highlights!

🎙️ Special Guest: Mel Goodrich

With over 32 years of HR experience across various industries, Mel Goodrich’s heart belongs to healthcare. At Sentara, she oversees HR operations for a network that includes hospitals, ambulatory care centers, and physician practices. Her early experiences in her family’s grocery store instilled a deep passion for caring for people, driving her impactful career in HR.

🐶 Meet Joey, the Aussie Poo

Mel shares lighter moments from her life, including her adorable Australian Shepherd poodle mix, Joey. This little bundle of joy is a testament to how personal well-being contributes to professional success.

🏊‍♀️ Finding Balance

In her leisure time, Mel finds serenity in swimming in her backyard pool, which serves as a great stress reliever. Her holistic approach to managing stress highlights the importance of self-care in leading effectively.

📅 Leadership and Structure

A multitasker who thrives on structure, Mel emphasizes regular meetings and purposeful project plans. She believes one-on-ones should prioritize individual development alongside business updates. Her approach ensures her team’s growth and well-being.

💡 Embracing Technology in Healthcare

Mel and Luke explore how technology, especially AI, is enhancing productivity and care in healthcare. By combining AI with human intelligence, organizations can deliver better services while empowering staff to leverage these advancements agilely.

🌟 Care and Compassion in Leadership

Humility, grace, and listening are vital traits Mel champions as a leader. She reengineered Sentara’s employee relations team by conducting listening sessions with over 100 people, focusing on supporting employees through personal milestones like childbirth.

🛠️ Innovating HR in Healthcare

COVID-19 has pushed healthcare HR to innovate rapidly. Mel discusses flexible scheduling, remote work, and wellbeing resources as essential measures to attract and retain talent in a challenging landscape.

📈 Building the Future

Mel’s dedication also extends to the future workforce. Her team’s initiatives include engaging with high schools and middle schools through boot camps and sponsorships to attract young people to the healthcare profession.

In this episode, Mel leaves us with a powerful message: It’s crucial to support development and leave a legacy through mentorship, ensuring we are always striving to be our best selves.

🌟Don’t miss this enlightening conversation! We hope Mel's journey and insights inspire you as much as they inspired us. Stay tuned for more enriching discussions on The ASHHRA Podcast.

Best Wishes,  

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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In this episode we dive deep into the ever-evolving world of HR and people operations with our special guest, Nikki Romence, Chief People Officer at Chapters Health System. With 30 years of experience in nursing and project management, Nikki brings a unique perspective to HR, emphasizing the importance of intentional leadership and a people-first approach. 

Key takeaways:

Revolutionizing Bereavement Policies:

Nikki discusses the innovative changes at Chapters Health System, such as allowing up to two bereavement leaves per year for any select relative, pets included. This policy showcases a shift towards more compassionate and flexible HR practices.

Disrupting Traditional HR:

Our discussion explored the need to move away from strictly following outdated policies and handbooks. Nikki, Luke, and Bo emphasize the importance of being people-focused and tailoring HR approaches to individual needs, similar to patient care plans in healthcare.

Maintaining Culture Amid Rapid Growth:

Nikki shares the challenge of preserving company culture during rapid expansion in the healthcare industry. Luke highlights a critical insight: "People are not scalable, unlike products and services." This serves as a reminder of the unique approach required when dealing with human resources.

Equity vs. Equality:

A significant topic was understanding the difference between equity and equality in addressing employees' needs. Nikki stressed the importance of meeting individual needs rather than providing uniform solutions, fostering a more inclusive and supportive workplace.

Leadership Development:

We delved into the importance of intentional leadership development, especially in the healthcare industry, as highlighted during the pandemic. Nikki and the hosts agreed that effective leadership directly impacts employee retention and organizational success.

The Shift to People Operations:

The conversation shed light on the evolution of HR into "People Operations," with a renewed focus on individual experiences and respect for employees. This shift is vital as technology and AI automate transactional tasks, allowing HR professionals to concentrate on the human element.

Real Stories, Real Impact:

Nikki shared a poignant story about a homeless employee who was supported and eventually promoted after her challenges were understood. This story underscores the need for compassionate and individualized approaches to HR policies.

Veteran Programs and Leadership:

Luke and Bo, drawing from their military experience, emphasized the importance of leadership development. They highlighted the responsibility of leaders to develop their teams, set clear expectations, and address performance issues constructively.

Looking Forward:

Our episode wraps up with an invigorating conversation about the significance of continuous performance evaluation and clear communication in avoiding mismatched perceptions between employees and leaders.

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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In this episode, Mark Steiman, Chief Human Resources Officer at Children’s Hospital Orange County, shares his unconventional entry into the world of Human Resources—a journey that started as a punishment and evolved into a passion. 

Here’s a glimpse of what you’ll learn:

- A Rocky Start: Discover how Mark's initial experience in HR was far from ideal and how he turned it into an opportunity for growth and fulfillment.

- Breaking Stereotypes: Explore the often-negative stereotype of HR and how Mark's journey reflects and challenges these perceptions.

- HR with Compassion: Hear from Luke on the importance of compassion in HR, focusing on building better teams and organizational culture while balancing operational efficiency.

- Strategic Partnership: Learn why building strong relationships with key organizational members, like the CFO and head of patient services, is essential for aligning HR with overall business goals.

- Advocating for HR: Bo shares valuable insights on presenting a compelling case to secure funding for HR initiatives, emphasizing the importance of strategic communication.

- Learning through Experience: Mark shares wisdom from his grandmother, “Experience is what you get when you don’t get what you want,” and how it encapsulates his team’s approach to growth and learning.

- HR as Business Consultants: Delve into the role of HR in driving workforce strategies that align with organizational objectives through a robust business partner model.

- Operational Excellence: Understand why mastering operational HR is crucial before moving on to strategic HR, and how simplifying basic tasks can empower managers to focus on leadership and talent development.

Bonus Content: Mark invites Bo and Luke to visit the Children's Hospital of Orange County for a potential second interview at the hospital’s onsite radio studio!

We hope this episode provides invaluable insights and inspiration for all our healthcare HR professionals striving to make a meaningful impact. If you have any questions for Mark or need further assistance, feel free to reach out to us, and we’ll be more than happy to help.

Stay connected with us—together, we can achieve collective improvement in our field. Keep supporting each other and making a difference in the healthcare community.

Best regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

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