This week on That’s Derm Good!, we’re doing things a little differently. In partnership with BC Educators, we’re bringing you a powerful and honest roundtable discussion featuring experienced Biologic Coordinators from across the country. These behind-the-scenes heroes sat down with Janelle to share their real-world experiences navigating the ever-changing world of patient access and biologic support.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

In this open forum, panelists discuss the growing complexity of prior authorizations, appeals, and insurance hurdles—and how they stay grounded despite the pressure. They highlight the emotional labour that comes with the job, from managing patient frustration to setting boundaries and avoiding burnout, all while trying to provide timely and compassionate care.

To download the dosing worksheets mentioned in this episode, click here. If you are interested in learning more about BC Educators, email biologics@bceducators.com or sign up for the monthly BC Insider Newsletter so you don't miss any updates. 

You’ll hear about challenges with documentation, the disconnect between providers and coordinators, and how small wins—like a same-day approval or a grateful patient—can be deeply meaningful. The panelists also share the systems and workflows that help them stay organized, including the importance of templates, collaboration, and provider education.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners and creatives.

Dr. Keira Barr, Founder of the Center for Mind-Skin Medicine, is on a mission to change how we think about skin health—starting from the inside out. In this thought-provoking episode of That’s Derm Good!, she joins Janelle to explore the complex, science-backed relationship between mental health, the nervous system, and chronic skin conditions.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

A dual board-certified dermatologist with advanced training in somatic trauma therapy, mind-body medicine, and breathwork, Dr. Barr explains how traditional treatments often fall short for patients dealing with acne, eczema, rosacea, and other persistent skin issues. Why? Because they rarely address the underlying stress response, trauma history, and nervous system dysregulation that drive or prolong symptoms.

Dr. Keira Barr shares how her own experience with skin cancer – and a medical system that couldn’t give her the answers she needed – led her to redefine both her career and her approach to healing. She unpacks the polyvagal theory, explains why the skin is both a stress response organ and a communication tool, and offers a new definition of skincare; not just product-based, but relational, embodied, and deeply personal.

The conversation dives into how somatic tools like breath awareness, micro-movements, and nervous system “cues of safety” can help patients feel more grounded and supported. Dr. Barr also discusses how trauma can alter gut health, hormonal balance, and even autoimmune responses, and how healing isn’t about perfection; it’s about building capacity, resilience, and a new relationship with the body.

Through her work, Dr. Keira Barr encourages patients and providers to move beyond surface-level treatments. She offers a compassionate, evidence-based approach to building resilience, fostering curiosity, and working with the body to support long-term well-being.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners and creatives.

Dr. Shannon Trotter has seen firsthand how dermatology can change lives—both physically and emotionally. In this episode of That’s Derm Good!, she sits down with Janelle to share her expertise on alopecia areata, the emotional toll of hair loss, and her journey into dermatology. From treating complex skin conditions to mentoring future dermatologists, Dr. Trotter brings a wealth of knowledge, compassion, and personal insight into what it truly means to care for patients beyond the surface.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

From her early days exploring different medical specialties to discovering the profound impact of treating skin conditions, Dr. Trotter’s passion for dermatology is clear. She shares the story of a psoriasis patient whose transformation solidified her desire to pursue this field—reminding us that skin health goes far beyond appearance.

In this episode, Dr. Shannon Trotter teaches us about alopecia areata, an autoimmune condition that causes hair loss. Dr. Trotter breaks down the different types of alopecia, the importance of early diagnosis, and the latest treatments available. She also discusses the emotional and psychological effects of hair loss, particularly in children, and how dermatologists can support patients beyond just medical treatments.

Dr. Trotter also reflects on her career in dermatology, her experience training future dermatologists, and what inspired her to launch her own podcast, Derm-It Trotter! Don’t Swear About Skincare. Whether you’re a patient, a healthcare professional, or just someone curious about skin health, this episode is full of insight, education, and encouragement.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Katie Stewart, a registered holistic nutritionist and founder of Katie Stewart Wellness and The Clear Skin Solution, joins That’s Derm Good! to discuss why acne is more than just a skincare issue. Katie discovered that while many treatments focus on surface-level solutions, the real causes of acne often stem from internal imbalances. In this episode, Janelle and Katie explore how gut health, detoxification, and hormones are critical in achieving long-term clear skin.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Katie shares her personal journey of struggling with cystic acne after coming off birth control and how her acne led her to uncover the deeper causes of the breakouts. Through years of research and working with thousands of clients, she developed a five-pillar approach to healing acne—focusing on gut health, detoxification, hormones, emotional well-being, and nourishing skincare called The Clear Skin Solution.

Katie Stewart shares common mistakes people make when trying to clear their skin, including the reliance on quick-fix solutions that fail to address internal imbalances. She explains why gut health, blood sugar, and stress impact acne and why trendy skincare routines often don’t provide lasting results. She also shares how her team uses personalized assessments, coaching, and functional medicine testing to create customized nutrition and skincare plans for clients.

This episode offers a fresh perspective on achieving lasting results for those frustrated by stubborn acne. Janelle and Katie provide a thoughtful discussion on the connection between internal health and skin, with insights that can help listeners take a more effective, long-term approach to their skincare journey.

Learn More About Katie Stewart Wellness and connect with Katie on Instagram @katiestewartwellness 

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Carolyn Curry, marketing director of Evereden, joins That’s Derm Good! to explore how the skincare industry is evolving to meet the needs of younger consumers. With social media driving interest in beauty routines among kids and teens, many parents are left wondering what products are actually safe. In this episode, Janelle and Carolyn discuss how Evereden is reshaping skincare with clean, dermatologist-developed formulas designed for the whole family. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Carolyn shares how the brand has grown rapidly, especially with its kids’ skincare line (formulated for children ages three and up!), and why parents trust the Evereden products. The conversation explores how social media has shaped how young consumers approach skincare, making educating them on safe, age-appropriate routines more important than ever.

Carolyn Curry also dives into what clean skincare means, why ingredient transparency is critical, and how Evereden balances safety with fun to make skincare appealing to kids and teens. She discusses the brand’s international expansion and discusses exciting new product launches, including products designed specifically for different skin concerns. 

Whether you’re shopping for your child’s first skincare routine or looking for safer alternatives for your entire family, this episode will inspire you to consider how the young people in your life are learning from you and your skincare habits.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Jennifer McNamara, Founder and CEO of Healthcare Inspired, joins That’s Derm Good! to discuss the challenges healthcare offices face and how they can improve efficiency, reduce errors, and create a stronger workplace culture. Medical billing and compliance can feel overwhelming, but Jennifer explains why correcting these aspects is essential to every healthcare office.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

With over 20 years of experience in healthcare, Jennifer has seen firsthand how issues like documentation errors, poor training, and ineffective leadership can impact both patient care and business operations. She shares how her company helps medical offices identify inefficiencies, streamline workflows, and optimize revenue while maintaining compliance. From conducting staff assessments to advising on the best use of technology, her approach is designed to help offices work smarter, not harder.

During the conversation, Jennifer and Janelle discuss some of the most common billing and coding mistakes that can lead to claim denials and reimbursement delays. They explore the importance of proper documentation, why leadership is key in preventing burnout, and how medical practices can make the most of their technology without overcomplicating processes. Jennifer McNamara also shares insights from her book, Clear and Connected, which focuses on the role of communication in creating a stronger, more efficient healthcare team.

This episode is essential for healthcare workers who want a better understanding of the connection between compliance, efficiency, and office culture. Jennifer’s expertise and passion for improving healthcare operations make this a valuable discussion for practitioners, office managers, and anyone looking to optimize their practice.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Dr. Mary Alice Mina joins That's Derm Good to discuss skincare trends, skin minimalism (focusing on using a few high-quality products that cater to your skin's specific needs), and how to maintain healthy skin. As the host of The Skin Real podcast and a board-certified dermatologist, Dr. Mina emphasizes that a basic skincare routine should prioritize simplicity and effectiveness over the overwhelming array of products often promoted on social media.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

The key to skincare is consistency, which might surprise you. Dr. Mina explains how people make the mistake of trying too many products simultaneously, which can lead to irritation and confusion about what works. However, individuals can achieve better results by sticking to a simple routine and allowing time for each product to work.

The most critical step in any skincare routine is sun protection, and Dr. Mina recommends wearing sunscreen daily, regardless of the weather. Use broad-spectrum sunscreen to protect against harmful UV rays, which can lead to premature aging and skin cancer. This type of sunscreen protects against both UVA and UVB rays, and it's recommended to use one with an SPF of 30 or higher for optimal protection.

Dr. Mary Alice Mina's advocacy for a minimalist skincare approach serves as a refreshing reminder of the power of simplicity. Individuals can achieve beautiful skin without the chaos of overwhelming routines by focusing on essential practices such as wearing sunscreen and prevention rather than correction. Embracing the "less is more" philosophy fosters a healthier relationship with skincare. It empowers individuals to take charge of their skin health confidently and clearly, promoting a proactive approach to skincare. 

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Jasmine Espy, founder and CEO of the Association of Hidradenitis Suppurativa and Inflammatory Diseases (AHSID), joins Janelle Ball to discuss being a patient advocate and filmmaker. The conversation explores Jasmine’s love of journalism and how hidradenitis suppurativa (HS) impacted her mental health and well-being. It also highlights the importance of making individuals with inflammatory diseases feel seen, heard, and cared for. 

WARNING: This episode includes discussions about mental health, suicide, and self-harm. The intention is not to promote such actions or offend but to provide information. Proceed with listening if you are comfortable with potentially sensitive topics. 

Jasmine Espy’s journey with hidradenitis suppurativa began at thirteen when she faced misdiagnoses and a lack of understanding from the medical community. After being told she would die from her condition and bringing multiple changes of clothing to school, Jasmine often felt isolated and misunderstood. When her mother saw an ad for a clinical trial, Jasmine hesitantly signed up and, after a few discussions, was given the HS diagnosis. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Years later, Jasmine began to share her story through journalism. Jasmine is a filmmaker, writer, and public speaker. Jasmine has produced and starred in documentaries that highlight the experiences of individuals with HS and a series that gives a global perspective on HS. 

Through AHSID, Jasmine has initiated various advocacy and awareness efforts, including educational programs, community-building activities, and an annual summit. This summit is a platform for patients, caregivers, and healthcare professionals to come together, share experiences, and learn about the latest research and treatment options. Jasmine also emphasizes the importance of addressing the comorbidities associated with HS, ensuring that individuals receive comprehensive care that acknowledges their full range of experiences. Connect with Jasmine Espy on LinkedIn, visit the AHSID website, and watch her documentaries on YouTube. 

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Kelly Poole, founder and consultant at The Improvement Space, joins That's Derm Good! to discuss her 20 years of healthcare experience. Kelly is also the VP of Operational Excellence at a large healthcare company and worked as a nurse. Kelly's varied expertise allowed her to notice a pattern in medical offices: lacking outlines, streamlining, and documenting processes was the foundation of inconsistencies and frustration. This episode will inspire you to improve your derm office (and everything around you!).

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Understanding healthcare processes involves recognizing the various steps in delivering care, from patient registration to treatment and follow-up. Kelly emphasizes "creating the accountability and the sustainability of that change." Healthcare organizations can monitor compliance and make necessary adjustments by establishing clear expectations and metrics for success.

You cannot streamline what you don't know! Documenting processes is equally important, as it provides a clear framework for performing tasks, which allows teams to understand their roles and responsibilities. Once processes are documented, organizations can begin to streamline workflows, ensuring everyone understands their roles and creating accountability for each step in the process. 

Identifying and improving healthcare processes feels overwhelming, but working with a consultant like Kelly can benefit any derm office. Understanding processes enables organizations to identify problems, streamline workflows, and invest in process documentation, training, and a culture of continuous improvement. When we improve one process, derm offices can deliver high-quality care to their patients.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Jason Tuschman joins That's Derm Good! to discuss his 15+ year journey with Red Spot Interactive, how the company has evolved from a call center, and why Red Spot wants to improve medical practices. Medical offices are diverse because office managers, staff, and budgets are diverse, but you can improve patient care by embracing and integrating technology into your dermatology practice. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Jason explains how Red Spot Interactive has pivoted and changed since its founding. As the president and co-founder of the organization, Jason explains that in 2008, the company had to adjust to the financial collapse, which encouraged them to look at how to impact and assist medical practices, particularly in managing inbound inquiries from patients. 

This pivot created a manual call center, eventually becoming a tech-enabled service utilizing a customer relationship management (CRM) platform. Medical offices use CRMs with a technology-based process or a hand-written list of call response times, appointment scheduling rates, and patient retention metrics. 

Red Spot found a way to streamline the activities already being completed. Red Spot empowers healthcare providers to enhance operational efficiency and improve patient outcomes by integrating various communication channels and providing actionable data insights. This level of personalization is crucial in today's digital healthcare landscape, where patients expect tailored experiences.

Red Spot allows dermatologists to gain valuable insights into their marketing channels, referring providers, and overall performance. This data-driven approach empowers practices to make informed decisions about where to allocate resources for maximum impact.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Kari Day joins That’s Derm Good! and explains how her psoriasis symptoms began during her pregnancy and worsened after giving birth, leading to multiple fractures in her feet. Listen as Kari explains her family history with skin issues, provides insight into the genetic factors that may have influenced her condition, and how she ultimately found help and empathy.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Kari's journey began with a series of physical symptoms dismissed by multiple dermatologists. Initially, she was told that her skin issues were stress-related and that she needed to relax. This dismissal of her symptoms highlights a common problem faced by many patients: the tendency of healthcare providers to overlook the complexities of chronic conditions. Kari emphasized the importance of knowing your body and recognizing when something is wrong. This self-awareness is the first step in advocating for oneself.

ADVERTISING: This episode is sponsored by Dermavant.

Effective communication is a vital component of self-advocacy. Kari learned to ask the right questions and seek clarity about her treatment options. For instance, when faced with a significant copay for her medication, she navigated the complexities of insurance by asking specific questions about what was needed for her copay assistance program. This proactive approach alleviated Kari’s financial concerns and empowered her to take control of her healthcare decisions.

This episode is about Kari’s patience while advocating for herself, her skin, and her joints. Finding the proper treatment often requires time and persistence. She learned to trust the process, understanding that while immediate results may not be visible, the journey toward healing is ongoing. This mindset is essential for anyone with chronic conditions, as it helps maintain hope and motivation throughout the treatment journey.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Ingrid Mollick, an office manager and biologic coordinator, joins That’s Derm Good! to discuss the evolving landscape of dermatology biologics and specialty medications. When she is not at home chasing her twin boys, Ingrid thrives in dynamic, ever-changing work environments. The episode highlights how teamwork, communication, and loyalty contribute to the overall success of a dermatology practice.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Ingrid celebrates the idea that everyone in medical offices should know how to do every role. Training team members to understand each other's roles and responsibilities minimizes delays and errors in obtaining prior authorizations, managing biologics, and building patient empathy. The biologic coordinator's role is as challenging as the front office tasks but in different ways. Ingrid's approach to training her office staff ensures the team can still support patients even in her absence.

ADVERTISING: This episode is sponsored by Dermavant. 

"You have to be like that with your staff too, depending on how big or small because they're gonna respect that loyalty right back," shares Ingrid Mollick on the That’s Derm Good! Podcast.

Ingrid quickly jumps in and completes incomplete tasks when team members get pulled into different projects. With the collective goal in mind of helping clients get access to specialty medication, Ingrid is not worried about “doing tasks outside of her job” because each task adds up to the collective success of the office. This mindset and ability allow the team to work together and hold each other accountable. 

Every biologic coordinator knows that documentation is everything! Ingrid also discussed how a well-communicated workflow ensures seamless patient access to medications. Ingrid emphasizes the importance of effective communication among team members and patients to ensure everyone knows patients' needs and concerns. By fostering a culture of open communication, the team can better support patients throughout their treatment journeys, especially when navigating complex insurance processes.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Dr. Jennifer Linder is no stranger to science, skincare, or standing at the forefront of innovation. A board-certified dermatologist, fellowship-trained Mohs surgeon, biomedical engineer, chemist, and Founder & Chief Medical Officer of Linder Health, Dr. Linder brings an unmatched depth of experience to the world of non-invasive skin rejuvenation.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

This week on That’s Derm Good!, Janelle is joined by Dr. Jennifer Linder to explore how understanding the science of inflammaging – a process where chronic low-level inflammation accelerates aging – can help shape the future of skincare. Drawing from both clinical experience and extensive lab research, she explains how skin treatments that once caused visible trauma and downtime are being reimagined through chemistry, pH balance, and mitochondrial support.

From her earliest days leading PCA SKIN to the launch of Linder Health, Dr. Linder shares what sparked her journey into chemical peel innovation, why glycolic acid might be outdated for aging skin, and how her new formulas support skin health while reducing inflammation and post-treatment stress.

Janelle and Dr. Jennifer Linder also dig into skincare myths (do collagen masks really work?), acne and rosacea protocols, the science of senescence, and why gentler approaches are often more effective, especially for mature or melanated skin. Beyond the lab, she speaks candidly about entrepreneurship, mentorship, and the importance of building businesses with heart, science, and collaboration.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners and creatives.

Lisa Anderson, PhD, Senior Director of Research for the National Alopecia Areata Foundation (NAAF), joins That's Derm Good! to discuss her transition into the world of alopecia areata, an autoimmune disease characterized by unpredictable hair loss. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Alopecia areata is an autoimmune disease that affects approximately 2% of the population, equating to about 7 million people in the United States and 160 million worldwide. This condition is characterized by unpredictable hair loss, which can manifest in various forms, ranging from small patches to complete hair loss on the scalp and body, known as alopecia totalis or universalis. 

ADVERTISING: This episode is sponsored by Dermavant. 

Dr. Anderson’s journey illustrates the intersection of personal experience, professional expertise, and advocacy in alopecia areata. With a background in neurosciences, Lisa transitioned into patient advocacy, ultimately finding her role at NAAF during a pivotal time in the organization’s history. 

Through initiatives like the annual patient conference and the Walk for Alopecia, NAAF fosters a sense of community among those affected, helping to combat the feelings of isolation that often accompany the disease, which is so beneficial. As Dr. Anderson notes, the only predictable aspect of alopecia areata is its unpredictability. The best way to handle such unpredictability is by connecting to a community; NAAF helps foster communication and fight the isolation attached to alopecia areata.

NAAF provides resources, community support, and educational initiatives to raise awareness about alopecia areata. For more information about the National Alopecia Areata Foundation, visit www.naaf.org.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Dr. Elizabeth Kiracofe is obsessed with education. She wants patients to know the reasoning behind their treatment plans because this can increase treatment adherence. On That’s Derm Good!, Dr. Kiracofe discusses her journey from being a third-grade teacher to transitioning into the medical field as a dermatologist. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Education is a cornerstone of effective dermatological care, significantly influencing patient adherence to treatment plans and overall health outcomes. Dr. Elizabeth Kiracofe emphasizes that patients often seek to understand the "why" behind their prescribed treatments. Dr. Kiracofe shares multiple experiences where education impacted her dermatology career, including her decision to defer her acceptance to medical school to explore teaching.

ADVERTISING: This episode is sponsored by Dermavant. 

Clear communication about what patients can expect from their treatments is essential. Dr. Kiracofe believes in setting reasonable and appropriate expectations for patient improvement. For instance, with her practice, Airia Dermatology, she explains that patients might feel better before their condition visibly improves, and understanding this can prevent them from prematurely discontinuing treatment.

Dr. Kiracofe's approach exemplifies the importance of education in fostering a collaborative and informed patient-provider relationship in dermatology. By ensuring that patients understand the rationale behind their treatment plans, addressing misconceptions, setting realistic expectations, encouraging active participation, and providing holistic health insights, dermatologists can significantly enhance patient adherence and improve health outcomes. 

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Shayli Naglekerk, co-founder of the Biologic Coordinators of Dermatology, joins That’s Derm Good! to discuss the value and importance of being a biologic coordinator. With over twenty years in the role, Shayli explains the primary responsibilities, best practices, and how to get creative and explore alternative avenues to allow patients access to their specialty medications. This is a rewind episode, a replay, and one of the frequently downloaded episodes. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Working in a medical office can be burdensome, and Shayli is fighting to combat this! Learning to manage a patient's biologics requires significant attention to detail and can detract from their primary patient care responsibilities. Dedicated individuals, either in-office or remote, can be more effective and efficient, allowing medical assistants to focus on their primary duties and ensuring patients receive the specialized care they need.

In some cases, office staff may not be fully aware of the steps involved in securing coverage, leading to confusion and delays. On the other hand, patients may not fully understand the medication they have been prescribed or the self-administration process. Biologic coordinators bridge this gap by providing clear explanations and setting expectations for both parties.

Communication is another key aspect of a biologic coordinator's role. Shayli explains how biologic coordinators bridge the office staff and the patient, ensuring everyone is on the same page and clearly understands the medication process. Biologic coordinators educate patients about their medications, including how to administer them properly and what to expect regarding side effects. They also provide ongoing support and answer any questions or concerns that patients may have.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Todd Bello discusses his psoriasis journey of more than 32 years. Sadly, Todd'sHis experience mirrors that of many patients: they face a lack of information about their condition and often a lack of empathy from friends and healthcare providers about the impact psoriasis has on their lives.

In this frequently downloaded episode, Todd explains why he became obsessed with understanding the condition, altering his diet and stress levels to find psoriasis relief, and how his psoriasis improved since he was initially diagnosed at age 28.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Psoriasis is a complex condition requiring a multifaceted treatment and management approach. In this episode, Todd Bello explains the importance of understanding psoriasis, the role of biologics, the necessity of supportive healthcare professionals, and the power of community and advocacy. By fostering connections and sharing knowledge, individuals with psoriasis can find hope and support on their journey to better health.

Chronic conditions like psoriasis can significantly impact mental health, leading to feelings of depression and anxiety. Todd Bello shares that the same cytokines causing psoriasis can also contribute to mental health issues, which makes psoriasis an especially difficult condition because it is more than skin deep. Todd created a website and blog, which became a supportive community that helps people living with psoriasis foster a sense of belonging and understanding.

Todd’s community grew to include the National Psoriasis Foundation. As a mentor with the National Psoriasis Foundation, Todd has worked with more than 75 mentees, sharing stories, discussing effective treatments, and offering hope to each other. This sense of community provides practical resources, advocacy, and emotional support, crucial for hope and healing. 

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Angie Lee discusses the critical role of biologic coordinators, highlighting the importance of access to specialty medications and the impact of their expertise on patient care. Angie shares her passion for consulting, discussing how biologic coordinators serve as a vital resource for companies seeking guidance in the biologics landscape. 

Angie was a guest in Season 1 of That's Derm Good! and this is a fan-favorite episode! 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Janelle and Angie discuss how adequate documentation is crucial for successful prior authorizations and can significantly impact patient access to biologic medications. There are a few ways that documentation impacts prior authorizations. 

The Role of Documentation in Prior Authorizations

1. Supporting Medical Necessity: One of the primary reasons for prior authorization denials is the lack of supporting documentation demonstrating the medical necessity of the prescribed medication.
2. Quality of Life Considerations: The podcast highlights that documentation should encompass clinical data and how the patient's condition affects their quality of life. 
3. Specificity and Detail: The conversation points out that documentation must tell a comprehensive story. This means including specific details such as the body surface area affected, the frequency of medication use, and the patient's response to previous treatments.
4. Team Effort: Effective documentation is a collaborative effort that begins at the front desk and continues throughout the entire patient care process. Front desk staff should inform patients about the necessary documentation they need to bring, such as insurance cards and updated medication lists. 
5. Education and Training: The episode discusses the role of organizations like BC Educators in providing training and resources to healthcare staff on proper documentation practices. By educating staff on adequate documentation, healthcare providers can improve their chances of successful prior authorizations. 

By focusing on detailed, accurate, and comprehensive documentation, healthcare providers can significantly enhance their ability to secure prior authorizations, ultimately improving patient outcomes and quality of life.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Melissa Page, co-founder of the Healthcare Advocate Summit, discusses the significance of healthcare advocates, how healthcare advocates bridge the gap between patients and healthcare providers, and the thrill of creating resources to support healthcare advocates like the Healthcare Advocate Summit. In this Rewind episode, we share one of the most frequently downloaded episodes! 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Melissa Page explains that a healthcare advocate can be anyone who supports this journey, including family members, office staff, social workers, and independent patient advocates. Their primary goal is to facilitate access to care and ensure that patients can adhere to their treatment plans.

When advocates share their experiences and challenges, they create a network of support that is invaluable in addressing the multifaceted issues patients face. As Melissa notes in the episode, “If it’s not you, then who?” This sentiment explains how and why advocates must collaborate to share insights and strategies to serve patients better.

Healthcare advocates play a vital role in the patient journey, acting as intermediaries between patients and healthcare providers. They assist patients in understanding their treatment options, navigating insurance complexities, and accessing necessary medications and services.

This That’s Derm good! episode highlights the confusion surrounding insurance terms such as "accumulators" and "maximizers," which can significantly impact a patient's ability to afford treatment. Advocates are often tasked with educating patients about their insurance plans, helping them understand their benefits, and guiding them through the prior authorization process. 

Melissa Paige believes that everyone along the journey from patient to physician is a healthcare advocate, including medical social workers, healthcare workers within the system, reimbursement managers, independent treatment workers, family members, and office staff.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Hope Pack, a dermatology nurse practitioner and founder of Truly Dermatology Concierge Dermatology Services, emphasizes the critical need for personalized and collaborative care in dermatology. In conventional dermatology practices, it is not uncommon for providers to see 60 to 70 patients in a single day. Hope explains that many patients desire meaningful conversations about their skin issues, which require more time and attention (time that dermatology practitioners do not have to offer).

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Hope has developed a concierge model that prioritizes personalized and collaborative care to address these limitations. By offering home visits and flexible appointment times, she allows patients to receive care in a comfortable environment that suits their schedules. This model provides convenience and fosters a deeper connection between the patient and provider. Hope allocates about an hour for each appointment, allowing her to fully understand her patients' needs and engage in meaningful dialogue.

Hope's concierge service also includes ongoing support, allowing patients to reach out via text for follow-up questions or concerns. This level of accessibility marks a significant departure from the traditional model, where patients often feel lost after leaving the office. By providing a direct line of communication, Hope ensures that her patients have the support they need throughout their treatment journey.

Hope's background in complex wound care has significantly influenced her approach to dermatology. She understands the importance of looking at patients holistically, considering their skin conditions, overall lifestyle, and emotional well-being. This perspective is crucial, especially for patients dealing with chronic conditions like psoriasis or eczema, which can have profound emotional impacts.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Significant health challenges have profoundly shaped Raquelle Akavan's journey, fueling her passion for empowering physician assistants (PAs) and mothers in healthcare and inspiring the creation of PA Moms. From a young age, Raquelle faced severe medical issues, undergoing multiple surgeries related to her ovaries. This early exposure to the healthcare system and her experiences in and out of the hospital ignited her desire to help others and fostered a deep interest in medicine.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

However, Raquelle's life took a dramatic turn four years ago when she suffered a stroke. This life-altering event occurred midway through her career and gave her a new perspective on life and her professional journey. During her recovery, she recognized the importance of support and community, which led her to focus on empowering other PAs and mothers. This experience was pivotal in her decision to transition from clinical practice to academia, where she could shape the next generation of PAs and advocate for their needs.

Raquelle's passion for supporting PAs and mothers culminated in creating PA Moms, a community that has grown significantly, now boasting nearly 20,000 members. Through this organization, she aims to provide resources, scholarships, and a supportive network for PAs, particularly those who are also mothers. Raquelle's experiences with health challenges have fueled her desire to help others and highlighted the importance of self-care and understanding one's values in making career decisions.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Janelle Ball interviewed Dr. Kristi Hawley and Alena Chapman at the Patient Access Management Summit (PAMS) in Dallas, Texas in September 2024. This live recording featured a panel discussion about continuing education and how it impacts healthcare and patient access. Dr. Hawley, a dermatologist in Michigan, highlighted the importance of partnering with pharmaceutical representatives to gain insights into new drugs and their mechanisms of action. Alena, a biologic coordinator in Texas, emphasizes the value of seeking training and resources, such as attending conferences and utilizing social media platforms to follow dermatology news. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

There were four main themes of continuing education:

1. Staying Updated with Industry Changes: The dermatology field constantly evolves, with new treatments, drugs, and protocols emerging regularly. Dr. Hawley emphasizes the importance of keeping up with these changes to provide the best care for patients. She mentions that many physicians have fallen behind due to the fast pace of change, which can negatively impact patient outcomes.
2. Enhancing Patient Care: Alena highlights that continuing education equips staff with the knowledge to educate patients effectively. When coordinators and medical assistants are well-informed, they can confidently explain treatment options, procedures, and insurance processes to patients, fostering trust and understanding.
3. Networking and Resource Sharing: Alena and Dr. Hawley encourage professionals to connect and share knowledge and resources with others in their field at events like PAMS. This collaboration can lead to better problem-solving and support when facing challenges like navigating insurance approvals.
4. Utilizing Available Resources: Alena shares her experience leveraging relationships with pharmaceutical representatives and using platforms like LinkedIn to stay informed about new biologics and treatment options. This proactive approach to education allows her to advocate effectively for her patients and ensure they receive the medications they need.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Dr. Nayan Patel's journey into the skincare industry was not a direct path. Initially aspiring to be an engineer, he transitioned to pharmacy due to the limitations he faced as a first-generation immigrant. His passion for physical chemistry led him to explore the intricacies of medicine, ultimately guiding him toward developing the Auro Wellness skincare products. The realization that skin health is as important as heart or brain health sparked his interest in creating a skincare line that addresses the fundamental needs of the skin.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Dr. Patel's work significantly focuses on glutathione, the master antioxidant. He emphasizes that glutathione is vital to detoxification and overall skin health. His initial goal was to enhance glutathione levels to improve immune function and detoxification. However, through user feedback, he discovered that his glutathione-based serum had remarkable effects on skin health, improving skin tone, texture, and overall vibrancy.

One of Dr. Patel's key messages is simplifying skincare routines. He advocates using fewer, more effective products rather than overwhelming the skin with multiple layers of different creams. His approach encourages users to focus on nourishing the skin with high-quality ingredients that enhance skin health.

Dr. Nayan Patel's chemistry and pharmacy background is the foundation for his skin health and care approach. By focusing on the science of skin health, simplifying skincare routines, and prioritizing nutrition, individuals can achieve healthier, more vibrant skin. His journey from pharmacy to skincare innovation is an inspiring example of how passion and knowledge can lead to meaningful advancements in health and wellness.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Dr. Angela Lamb, Associate Professor of Dermatology at the Icahn School of Medicine at Mount Sinai, has never been content to sit on the sidelines. As System Vice Chair of Clinical Operations and Strategy and Director of the Mount Sinai Doctors Patient Access Center, she’s not only leading with vision—she’s doing it with intention, clarity, and compassion.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

In this episode of That’s Derm Good!, Dr. Lamb joins Janelle to discuss what it really takes to flourish in academic medicine—and why doing so often requires equal parts grit, mentorship, and humility. She opens up about her path into leadership, why she values agency over complaint, and how creating real impact often means going against the grain.

Dr. Angela Lamb shares how she balances clinical care, faculty onboarding, and operational strategy, all while maintaining her core belief that medicine is an art that should be practiced with integrity. She also offers advice for residents and early-career doctors: how to ask for mentorship, when to pivot, and why rushing into leadership roles before you’ve built real experience can do more harm than good.

From managing large-scale patient access systems to setting boundaries in cosmetic care, Dr. Lamb keeps it honest about what leadership really looks like—behind the accolades and outside of Instagram. Whether you're on the path to academic medicine or simply passionate about patient-first care, this conversation is a masterclass in leading well, living fully, and showing up with purpose.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners and creatives.

Diane Omdahl is a registered nurse and the founder and president of i65. 65 Incorporated is an organization that educates individuals about Medicare without selling insurance. The organization focuses on helping people understand their options, including whether they need to enroll in Medicare based on their current healthcare coverage.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Diane shares her journey from bedside nursing to becoming a Medicare advocate, highlighting her experiences in hospital education and long-term care. On That’s Derm Good!, Diane Omadhl sheds light on dermatology patients' challenges regarding specialty medication access during Medicare open enrollment. 

The first step to understanding Medicare is knowing whether or not you should enroll. The United States has employer-sponsored plans and individual health plans. 

• Employer-Sponsored Plans: If someone is employed by a company with 20 or more employees, their employer's health plan is considered primary.
• Individual Health Plans: For those with individual health plans, such as those obtained through the Affordable Care Act (ACA), these plans become secondary to Medicare after age 65. Therefore, individuals must enroll in Part A and Part B to ensure complete coverage.

Diane Omdahl highlights the critical need for education and awareness regarding Medicare. As open enrollment approaches, individuals must take proactive steps to understand their options, avoid common pitfalls, and ensure they are making informed decisions about their healthcare coverage.

To make informed decisions, individuals should consider the following steps:

1. Review Current Coverage: Understand how existing health plans will interact with Medicare.
2. Consult Resources: Utilize resources like the Medicare plan finder on medicare.gov to compare options and understand costs.
3. Seek Guidance: If needed, seek help from Medicare educators or financial advisors who can clarify the complexities of Medicare enrollment.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Effective organization and communication are essential for biologic coordinators, especially during high-demand periods like "blizzard season." Racheal Cooley and Janelle Ball discuss the busiest season for dermatology offices, which can overwhelm even the most seasoned professionals. Rachel shares her insights and strategies for navigating this challenging time, emphasizing the importance of organization and proactive communication.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Importance of Communication

1. Provider Relationships: Effective communication with healthcare providers is vital. Rachel points out that coordinators must cultivate strong relationships with providers to ensure all necessary information is included in patient notes for prior authorizations. This collaboration streamlines the approval process and reduces the likelihood of denials.
2. Team Coordination: Communication extends beyond providers. Rachel stresses the importance of engaging with nurses and back-office staff, as they play a crucial role in documenting patient information and addressing patient inquiries. A well-informed team can better support patients and ensure everyone is aligned regarding treatment plans.
3. Patient Interaction: Rachel also highlights the significance of direct communication with patients. By providing her contact information, she ensures that patients have a reliable point of contact for any questions or concerns. This approach fosters trust and helps patients feel supported throughout their treatment journey.

Effective communication is a recurring theme in Episode 46 of That’s Derm Good! Rachel emphasizes the need for coordinators to maintain open lines of communication with providers, nursing staff, and pharmacy personnel. This collaboration is vital to ensure that all necessary information is documented correctly and that patients receive their medications without unnecessary delays.

Building solid relationships with providers and office staff is essential for successful prior authorization processes, as clear communication can prevent delays and denials in patient care.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Rachel Strauss, the self-described ‘PBM Princess,’ is also the Vice President of Strategy for EHIM powered by ProCare. Rachel shares her unique journey into pharmacy benefit management (PBM), a field many may not be familiar with. With a love of pink and glitter and a passion for making the PBM world more approachable, Rachel explains the value of PBMs and how she was introduced to this role. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

A Pharmacy Benefit Manager is an intermediary between health insurers, pharmacies, and drug manufacturers. They manage prescription drug benefits for health plans, negotiating prices and determining which medications are covered. Rachel explains that most people are unaware of PBMs and their significance, often assuming that their health insurance provider is solely responsible for their prescription coverage. In reality, many insurance companies outsource their pharmacy benefits to PBMs, which handle the logistics of drug pricing and distribution.

For patients navigating the complexities of their pharmacy benefits, Rachel offers several strategies:

1. Understand your plan and familiarize yourself with the company's health insurance plan and the specific pharmacy benefits it offers. This includes knowing who the PBM is and what medications are covered.
2. Communicate with HR or Brokers if you need clarification on your coverage. 
3. Explore Cost-Saving Options like international drug options or patient assistance programs. Many manufacturers offer assistance regardless of income level, which can help patients afford their medications.
4. Be Proactive: Patients should take the initiative and seek clarification about their medications, especially regarding prior authorizations and potential out-of-pocket costs.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Dr. Zehra Murthy, the founder and lead scientist of Belfiore Herbal, is a passionate advocate for using natural, plant-based ingredients in skincare products. Her extensive cellular and molecular biology background has deepened her understanding of how these ingredients can benefit the skin at a cellular level, promoting overall health without the adverse effects of synthetic chemicals.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Dr. Murthy emphasizes that the skin is the body's largest organ, and maintaining health is crucial for enhancing inner beauty and confidence. She points out that many conventional skincare products contain synthetic chemicals that can potentially harm the skin by mutating genes or causing other long-term damage. In contrast, her formulations are designed to be free from these harmful substances, relying instead on the natural properties of plants.

The key ingredients used in many Belfiore Herbal products are lavender, turmeric, sunflower oil, vitamins A and C, calendula, ashwagandha, and shea butter.

Dr. Murthy's commitment to using clean, plant-based ingredients stems from her extensive cellular and molecular biology background. Zehra advocates avoiding synthetic chemicals and animal-derived products, which can harm the skin and overall health. Instead, her formulations focus on physiologic oils that nourish the skin rather than merely sitting on its surface.

Dr. Zehra Murthy's commitment to natural ingredients extends beyond product formulation and encompasses ethical considerations. She sources shea butter from women farmers in Ghana, ensuring that 20% of the profits are reinvested to support these communities. This approach not only promotes sustainability but also empowers women in agriculture.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Dr. Ramiz Hamid’s early exposure to medicine because of his brother's health issues inspired him to become a doctor and surgeon. Dr. Hamid shares the intricate process of Mohs surgery, from the initial biopsy to the final reconstruction. Patients who qualify for Mohs surgery undergo a thorough evaluation to determine the best course of treatment based on factors such as tumor location and aggressiveness. Interestingly, this surgery does not take a set amount of time because the process evolves once the surgeon begins to remove the cancer. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

In addition to the surgical aspect of Mohs surgery, Dr. Hamid shares the crucial role of reconstruction for skin cancer patients. Each Mohs surgeon works closely with the patient to design a reconstruction plan that restores the skin's appearance and preserves its function, utilizing plastic and reconstructive surgical techniques to minimize scarring and enhance the overall aesthetic result for patients.

Mr. Ramiz Hamid is also involved with the Treatment iTASC's efforts to bridge the gap in access to care for underserved patients with aggressive skin cancers, which are commendable. By offering free Mohs surgery treatment through a network of volunteer surgeons, the organization significantly impacts the lives of individuals who would otherwise struggle to afford or access this essential medical care. iTASC's commitment to expanding its services to reach more regions and eventually becoming a nationwide platform demonstrates its dedication to addressing the unmet needs of vulnerable populations facing skin cancer.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Growing up in a dermatology office, Brie Hutchings witnessed the impact of patient education and immediately understood its value. Brie's mother, who also works in dermatology, instilled in her the importance of caring for patients and ensuring they receive the necessary support. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Brie discusses the challenges patients face when starting biologic treatments, such as the need for regular injections and potential side effects. Brie emphasizes the role of the biologic coordinator in guiding patients through the process, addressing their concerns, and providing reassurance. Biologic coordinators play a vital role in ensuring patients feel supported and empowered throughout their treatment by offering patients a safe space to ask questions, express their fears, and seek guidance.

Collaboration and communication among office staff, including front desk, medical assistants, and providers, are essential for ensuring a smooth process for patients seeking treatment. The importance of teamwork and coordination within the dermatology office to provide the best care for patients explains Brie Hutchings in Episode 42 of That’s Derm Good!

Brie highlights the crucial role of each team member in the patient care process. She mentions the significance of front desk staff in creating a positive and welcoming patient environment. Despite facing challenges and frustrations, Brie acknowledges the importance of front desk staff in being empathetic and understanding towards patients who seek help for their skin conditions.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Dr. Tiina Meder, a renowned dermatologist and founder of the Meder by Dr. Tiina Meder brand, discusses why she created a skincare line tailored for women in all stages of life: pregnancy, breastfeeding, menopause, and post-menopause. Dr. Meder's background in cosmetic safety and experience working with pregnant women as a cardiologist inspired her to develop products suitable for every stage of life.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Dr. Meder's skincare line, Meder by Dr. Tiina Meder, incorporates innovative ingredients like peptides and probiotics, which she discovered to be highly efficient and safe for all stages of life. She emphasizes the importance of using safe ingredients suitable for application on the skin during pregnancy, ensuring that her products are practical and free from potentially harmful components.

Meder by Dr. Tiina Meder has an inclusive approach to addressing various skin concerns that women may experience during pregnancy, breastfeeding, and menopause is evident. By offering products tailored to different skin types and sensitivities, Dr. Meder ensures that women can maintain healthy and radiant skin throughout their lives.

According to Dr. Meder, a basic skincare routine should consist of three essential products: a cleanser, antioxidant protection, and a moisturizer adapted to the individual's skin type. This minimalistic approach ensures the skin receives necessary care without overwhelming it with multiple products. By focusing on these core products, individuals can address their skin's basic needs and maintain health and vitality.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Efficiency is a key factor in the success of any medical practice, and dermatology is no exception. With the rise of new technologies, the need for collaborative and engaged team members is even more important. Join Janelle as she speaks with Jonathan Banta, CEO of The 44 Group, and Joe Atzenbeck, CEO of the Clinic for Dermatology and Wellness. The discussion delves into enhancing efficiencies in dermatology offices amidst the rise of AI and why they are not worried about job displacement because of technology. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Hiring the right people and investing in employees is crucial for enhancing patient care and streamlining office processes. In a podcast episode, Jonathan and Joe emphasized the importance of hiring individuals with the right personality, intelligence, and integrity, as these qualities significantly contribute to the practice's overall success. They mentioned that investing in people, even paying a little more, can lead to better value in the long run.

Technology plays a crucial role in enhancing efficiencies in the office, as discussed in the podcast episode. Jonathan and Joe emphasized the importance of considering how different technologies are stacked and utilized to maximize their benefits. Joe highlighted the significance of technology in streamlining office processes, mentioning that he spends a lot of time talking to people about the technologies he uses and how he stacks them. He emphasized the need to be cautious about how technologies are used and aware that vendors may offer various features, but not all of them may be equally beneficial.

Furthermore, both speakers stressed the importance of creating a positive work culture where employees feel supported and appreciated. They mentioned that happy employees lead to better patient experiences as they are more likely to go above and beyond to provide exceptional care. Joe highlighted that patients often spend more time with support staff than providers, making the team's engagement and motivation crucial.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Passion for dermatology shines through in the story of Lauren Miller, a dermatology PA with a unique journey into the field. From a young age, Lauren knew she wanted to pursue a medical career, inspired by her experiences with a chronic urologic disorder. However, a summer shadowing a dermatologist truly ignited her passion for dermatology and set her on a path she had not initially considered.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Finding a mentor and seeking support in dermatology are essential for continuous learning and growth. In a podcast episode, Lauren Miller emphasizes the significance of mentorship and support in dermatology. She shares her experience of seeking guidance from experienced professionals, leading to various career opportunities and achievements.

Success in the healthcare field can be defined differently for each individual. Lauren emphasizes the importance of prioritizing what brings personal fulfillment and joy. While some individuals may thrive on constantly pursuing new goals and achievements, others may succeed by staying on top of the latest therapies and attending clinical practice daily. Lauren acknowledges that everyone's goals and ideas of success are different, and it is essential not to feel pressured to measure up to others.

Furthermore, advocating for education and advancement involves actively seeking professional development and growth opportunities. Lauren's drive to constantly seek new challenges and opportunities for learning has led her to take on roles as a speaker, educator, and leader in dermatology organizations. By embracing these opportunities, she has expanded her knowledge and skills and contributed to the advancement of the field as a whole.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

This special episode features two guests: Zain Qayyum, co-founder and CEO of Medsender, and Devon Weaver, practice manager for Luna Dermatology. Zain explains how Medsender is revolutionizing healthcare communication using AI to streamline processes like referrals and patient outreach. Devon shares the impact of Medsender in the dermatology office. 

Medsender is a healthcare technology company revolutionizing healthcare communication and administrative tasks through AI. The company's mission is to fix the broken healthcare communication system by leveraging artificial intelligence to streamline processes and improve efficiency in medical practices.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Furthermore, Zain discussed the future of Medsender and AI in healthcare, mentioning upcoming developments such as enhancing insurance detection, integrating live chat features for staff communication, and expanding the capabilities of AI to generate appeal letters and assist with document analysis. Medsender's goal is to automate administrative tasks and create a network that facilitates seamless communication and collaboration among healthcare providers and staff.

Devon Weaver, the practice manager for Luna Dermatology, shared her experience with Medsender, emphasizing the significant impact the technology has had on their practice. She mentioned that Medsender has improved their office efficiency by up to 70%, relieving staff from mundane tasks and allowing them to focus on providing quality patient care and building personal connections with patients. Implementing Medsender has streamlined their workflow and enhanced the overall patient experience by reducing wait times and improving communication within the practice.

Implementing AI technology, such as Medsender, can significantly enhance office efficiencies by up to 70%, as highlighted in the podcast episode. AI in healthcare communication can streamline processes, automate mundane tasks, and reduce the burden on staff members.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Dr. Sheilagh Maguiness, Professor of Dermatology and double board-certified pediatric dermatologist, brings years of experience—and mom wisdom—to this engaging conversation on all things kid and teen skincare. With a busy practice in the Twin Cities and two tween boys of her own, Dr. Maguiness is deeply tuned in to both the science and the real-life challenges of raising kids with healthy skin habits.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

In this episode of That’s Derm Good!, Janelle and Dr. Maguiness discuss everything from newborn skincare best practices to the latest trend sweeping social media—Sephora Kids. They explore how access to online information (and misinformation) shapes how children care for their skin and why fragrance-heavy baby products may do more harm than good.

Dr. Sheilagh Maguiness shares her best tips for new parents, including the “soak and smear” method for treating rashes, how to prevent cradle cap, and what she really thinks about lavender-scented baby lotions. She also discusses the growing need for pediatric dermatologists and how many areas still lack proper access to this specialized care.

Later in the episode, Dr. Maguiness introduces Stryke Club, a clean, dermatologist-formulated skincare brand she co-founded just for boys. With simple, effective products (including on-the-go wipes and a patented acne-fighting moisturizer), Stryke Club is tackling the gap in skincare education and access for tweens and teens—especially boys who are often left out of the conversation.

Whether you’re a parent, provider, or simply skin-curious, this episode is full of expert insights and everyday takeaways that prove good skincare can start early—and doesn’t have to be complicated.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Dr. Angela Casey, a double board-certified dermatologist and dermatologic surgeon, discusses her training as a MOHS expert and how to protect your skin from a young age. Dr. Casey founded Bright Girl, a line of skincare products to teach young people to create a skincare routine at the age of 8. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Starting and following a skincare routine can have significant long-term benefits for skin health. Dr. Angela Casey recommends introducing skincare products, such as the Bright Girl beauty line, to children at this age to empower them to take ownership of their health and well-being. As someone who treats and removes skin cancer, Dr. Casey would like to help people reduce the likelihood or even prevent skin cancer if young people take autonomy over their skincare. 

Regular skin checks are crucial for early detection of potential skin issues, such as skin cancer. Dr. Angela Casey emphasizes the importance of proactively monitoring the skin for changes. She recommends checking the skin once a month and standing in front of a mirror to look for changing moles or growths. Dr. Casey uses the ABCDE nomenclature to guide individuals in identifying signs concerning Asymmetry, Borders, Color, Diameter, and Evolution. By being vigilant and noticing any changes in moles or growths, individuals can seek professional dermatology opinions promptly, leading to early detection and timely intervention if needed.

Connect with Angela Casey, M.D.:

LinkedIn: https://www.linkedin.com/in/angela-casey-md/

Website: www.brightgirl.com 

Instagram: @brightgirlbeauty and @angelacaseymd

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Kaye Ford, an award-winning photographer in the United Kingdom, joins That's Derm Good! to discuss her advocacy for skin positivity and awareness through her photography. With her company, Fordtography, Kaye focuses on capturing unretouched images that showcase the natural beauty of individuals with various skin conditions, such as acne, psoriasis, eczema, and vitiligo. By embracing the uniqueness of each person's skin, Kaye's photography aims to break down societal stigmas and promote self-acceptance.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Kaye shares her journey of dealing with cystic acne in her 20s and the challenges she faced due to societal pressures and beauty standards. These experiences fueled her passion to create a platform where individuals can feel empowered and confident in their skin, regardless of any imperfections or conditions they may have. Kaye's dedication to advocating for skin positivity and awareness is evident in her commitment to showcasing unretouched images and promoting self-love. By sharing her experiences and creating a supportive environment for her subjects, Kaye's photography is a powerful tool for empowerment and acceptance in the beauty industry.

Kaye's photography approach uses a simple lighting setup to capture her subjects' raw and authentic beauty. She emphasizes the importance of natural lighting and minimal retouching to highlight the true essence of each individual. Kaye's work celebrates diversity, challenges traditional beauty standards, and promotes inclusivity by showcasing unaltered images.

Through projects like "Good Skinfluence" and collaborations with brands like Superdrug and The Inkey List, Kaye Ford has amplified the message of skin positivity and awareness on a larger scale. Her exhibitions and campaigns provide a platform for individuals to share their stories, embrace their skin, and inspire others to do the same.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners

Paola Gonzalez is a certified physician assistant and president of Physician Associates for Latino Health Organization. She shares her journey as an immigrant from Colombia to the United States, her passion for healthcare, and her work in dermatology and oncology. Paola discusses the impact of minority communities' access to care and the importance of diversity in dermatology.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Language barriers and social determinants of health are critical factors that significantly impact patient care and adherence to treatment plans. In the podcast episode, Paola Gonzalez emphasized the importance of effective communication with patients, especially those from diverse backgrounds.

Furthermore, Paola stressed the importance of healthcare providers being mindful of the social determinants of health that can influence a patient's ability to adhere to treatment. For instance, she highlighted the impact of access to healthy food options on obesity rates in underserved communities. By understanding these social determinants, healthcare providers can better tailor treatment plans to meet the needs of their patients. Additionally, Paola emphasized the significance of considering cultural aspects of care, such as incorporating cultural foods into dietary recommendations, to ensure patients feel understood and supported in their healthcare journey.

Paola's recognition with awards for her contributions to diversity in healthcare further underscores the importance of representation in the profession. Her commitment to mentoring and advocating for underserved communities inspires others to engage and make a difference in providing culturally inclusive care.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Mica Alexander, a nurse practitioner and co-owner of DermaWise Body Med Spa, shares her journey from midwifery to aesthetics. Initially aspiring to become an OBGYN, Mica was drawn to a nursing program. It was during her labor and delivery rotation that she witnessed a midwife-assisted birth and was captivated by the holistic and personalized approach of midwifery care. This experience inspired her to pursue a career as a midwife, where she gained valuable experience delivering babies and providing care to women.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

After working as a midwife in Atlanta and Columbus, Mica transitioned to aesthetics. This shift was influenced by the opportunity to address women's skin and body concerns during routine visits. Drawing on her background in midwifery and nursing, Mica brought a unique perspective to aesthetics, emphasizing the importance of self-care for women who often prioritize their families' needs over their well-being.

Mica's journey into aesthetics involved training in procedures like Botox and fillers, which she found to be not only effective but preventative in addressing signs of aging when women and men begin using them in their late 20s. She debunked the misconception that aesthetics results in an unnatural or "frozen" appearance, highlighting the subtle and rejuvenating effects achievable through treatments like Botox and fillers and noting how different products impact the skin differently. 

DermaWise Body Med Spa meets clients' needs with IV hydration, weight loss programs, laser hair removal, micro-needling, B-12 shots, lash extensions, and more. Mica's passion for aesthetics stemmed from her desire to help women feel confident and comfortable in their skin. As co-founder of DermaWise Body Med Spa, she promoted a holistic approach to beauty and self-care, and the clients benefitted from Mica’s attention and experience.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Building connections by engaging in meaningful conversations with guests is the most rewarding aspect of becoming a podcaster. In two seasons of That's Derm Good!, Janelle Ball discusses everything she has learned about podcasting, connecting with guests, and running a new business. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Overall, the connections and conversations facilitated through the podcast have been personally rewarding for Janelle and contributed to the growth and impact of the "That's Derm Good!" community. Through these interactions, Janelle continues to expand her network, learn from others, and inspire listeners to engage in meaningful discussions about healthcare, advocacy, and patient care.

Starting a business and a podcast simultaneously can be challenging. In a podcast episode, the host shared her experience launching BC Educators, a consulting business, and the "That's Derm Good!" podcast. She emphasized the importance of having a skilled podcast producer to manage the workload effectively. The producer was crucial in editing the podcast episodes, ensuring a polished final product. This support allowed the host to focus on building her business without being overwhelmed by the demands of podcast production.

Janelle's journey from being a licensed cosmetologist to working in dermatology and establishing her own business has given her a unique perspective on the significance of access to specialty medications. She shares her experiences of learning about biologics, prior authorizations, and the complexities of the healthcare system to dermatology. Through BC Educators, she offers consulting services to dermatology offices to streamline workflow efficiencies and improve patients' access to specialty medications.

By sharing these stories on the podcast, Janelle continues to educate and empower others in the healthcare community to advocate for improved access to these crucial medications. 

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Healthy skin is the ultimate foundation because makeup is skincare. Licensed advanced esthetician Ta’Shona Gibson shared her journey from being a makeup artist to focusing on skincare, emphasizing the importance of understanding and caring for the skin before applying makeup. Ta’Shona believes this statement holds in beauty and cosmetics, where the foundation for a flawless makeup look starts with healthy, well-cared-for skin. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

In the podcast, Ta’Shona discussed the challenges and intricacies of being a makeup artist, emphasizing the artistry and skill required to create customized makeup looks for each client. From matching foundation shades to mastering techniques like applying false lashes, makeup artists must pay attention to detail and adapt their skills to suit the unique features of each individual. However, Ta’Shona highlighted the importance of understanding skincare in this process, as healthy skin provides a solid foundation for any makeup look.

Furthermore, Ta’Shona discusses undertones such as warm, cool, neutral, olive, and rosy. She highlights the importance of understanding these nuances and how they can impact the choice of foundation shade. By recognizing the subtle differences in undertones, makeup artists and beauty enthusiasts can tailor their foundation selection to enhance the skin's natural beauty and radiance.

The podcast discussion underscores the idea that less is more in makeup. Focusing on skincare, using lighter products, and using minimal powder can achieve a more natural and radiant makeup look. Ta’Shona Gibson explains how embracing this approach allows for a more effortless and timeless beauty style that enhances one's natural features without masking them.

Connect with Ta’Shona Gibson on her blog: https://bio.site/theoilyesti

Connect with Ta’Shona Gibson on social media: https://www.tiktok.com/@theoilyesti

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Tommie Major, a biologic coordinator, stresses the value of learning from others and being open to new ideas and processes. She always walks away from interactions with other coordinators having learned something new. This attitude of continuous learning and willingness to collaborate is crucial in biologic coordination, where processes and information constantly evolve. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Another challenge highlighted in the podcast is the lack of formal training programs for biologic coordination. While some resources and training are available, hands-on experience and real-world scenarios play a significant role in understanding the nuances of the job. This further underscores the need for mentorship, peer support, and a strong community of biologic coordinators to share best practices and insights.

Tommie Major also discusses the Patient Access Management Summit (PAMS), where dermatology professionals gather to enhance patient care. The summit features various speakers and sessions where attendees can ask questions and learn from each other. The Issue and The Fix segment facilitates an exchange of knowledge and experiences, enabling participants to gain insights and solutions to common issues in the field.

Tommie Major shares a personal experience where collaboration and communication were key in resolving a patient issue. When a patient had a reaction to a biosimilar medication and needed to switch back to the original medication, Tommie had to navigate insurance challenges. She effectively communicated with the insurance company, clarified misunderstandings, and engaged a dermatologist in a peer-to-peer discussion to ensure the patient received the necessary treatment. This example underscores the importance of collaboration, communication, and seeking help from peers and experts in resolving complex issues in biologic coordination.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Biologic coordinator support and education are crucial to ensuring the successful administration of specialty medications for patients. In a podcast interview, Misti Leigh Tompkins, a biologic coordinator and co-founder of the Access Coordinator Bootcamp (ACBC), shared her experiences and insights into dermatology and biologic coordination.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Collaboration is key for learning, as demonstrated in Misti Leigh Tompkins' experience in the healthcare industry. Tompkins, a patient advocate and biologic coordinator in rheumatology, emphasizes the importance of bringing specialists from various fields to educate and support one another. She highlights how patients with comorbidities and autoimmune conditions benefit from a collaborative approach that involves multiple specialties working together.

In conclusion, healthcare professionals must be aware of third-party administrators and their potential impact on patient care. By proactively identifying these administrators and advocating for their patients, healthcare providers can navigate the complex insurance landscape more effectively. Additionally, raising awareness about the practices of these third-party administrators can help protect patients from unnecessary barriers to medication access. Ultimately, staying informed and vigilant in dealing with third-party administrators is essential for ensuring quality care and support for patients in need.

In conclusion, Misti Leigh Tompkins' journey and the founding of the ACBC highlight the importance of collaboration in learning. Professionals can enhance their knowledge, skills, and patient care practices by collaborating with others in the field. Through ongoing support and education, biologic coordinators like Tompkins can continue to grow and succeed in their roles, ultimately contributing to the success of dermatology practices and the well-being of their patients. Collaboration is key for learning, as it enables individuals to expand their horizons, stay informed, and make a positive impact in their respective fields.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Reuben Sam, a model and advocate with vitiligo, has embarked on a remarkable journey of self-acceptance and empowerment, inspiring others to embrace their uniqueness. Throughout the podcast episode, Reuben shared his personal experiences with vitiligo, a condition he has had since he was three years old. Despite facing challenges and struggles with his skin condition, Reuben consciously decided to challenge himself and learn more about vitiligo, ultimately shifting his perspective towards self-acceptance.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

As an advocate, Reuben has received messages from individuals struggling with vitiligo, especially those who were diagnosed in adulthood and are navigating the emotional impact of the condition. Through his platform and collaborations with organizations like the Vitiligo Society UK, Reuben provides guidance, support, and resources for individuals seeking information and connections within the Vitiligo community.

Reuben's commitment to mental health and well-being is evident as a certified mental health first aider. Reuben prioritizes self-care and mental wellness in his advocacy work by promoting activities like hiking, connecting with nature, and maintaining a healthy lifestyle.

Overall, Reuben Sam's journey serves as a beacon of hope and empowerment for individuals with vitiligo and those facing challenges with self-acceptance. His story highlights the transformative power of embracing one's uniqueness, finding strength in vulnerability, and inspiring others to love themselves unconditionally.

In Episode 29 of That’s Derm Good!, Reuben Sam shared his journey of coping with vitiligo. He highlighted the importance of mental health awareness and self-care in dealing with challenges like vitiligo. Reuben Sam emphasized the significance of nature, physical activity, and seeking support to maintain mental well-being while managing a condition like vitiligo.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

EMR (electronic medical record) system analysis and training are crucial in successfully implementing and utilizing electronic health record systems in healthcare practices. Lia Clarida speaks with host Janelle Ball about the importance of thoroughly analyzing current workflows and processes to identify areas for optimization and improvement. This analysis is a foundation for developing a robust training program that equips staff members with the knowledge and skills to effectively navigate and utilize the EHR (electronic health record) system.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Lia's background was initially in clinical work, where she traveled and worked in various hospitals and clinics across the United States. She wore different hats, from medical assistant to phlebotomist to EHR educator. Her diverse experiences and roles eventually led her to specialize in dermatology and plastic surgery, where she found her passion for working in specialty practices.

As an EHR specialist, Lia's role evolved as the practice she worked for grew into an enterprise practice. She took on responsibilities in workflow optimization, evaluations, interfacing, and integrations, showcasing her adaptability and willingness to learn and grow in the field. With her teaching and clinical work background, Lia found a natural fit in educating and training others in EHR management.

Lia Clarida’s insights underscore the need for continuous education and training in utilizing EHR systems. Developing training materials, identifying super users within the practice, and offering ongoing support are crucial to optimizing workflow with EHR systems. Investing in education and training ensures that staff members are proficient in using the EHR system to its full potential.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Nirjeet Singh Gorvara is the Co-Founder of Vitiligo Allies, a growing platform that empowers, educates, and connects those impacted by vitiligo. But his path to advocacy wasn’t always easy. Diagnosed with vitiligo at just eight years old, Nirjeet grew up feeling isolated, misunderstood, and often judged—especially within his South Asian community, where misinformation and stigma often prevailed.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

In this episode of That’s Derm Good!, Nirjeet Singh shares how his visible difference—once a source of insecurity—has become his greatest strength. Known online as #TheVitiligoSikh, he’s now a fashion model, speaker, and advocate, using his story to challenge beauty standards and celebrate diversity.

Janelle and Nirjeet explore how representation, visibility, and community can shift mindsets and spark healing. They talk about Nirjeet’s work with Vitiligo Allies, an initiative he co-founded to fill the gaps left by traditional support systems—offering education, real-world connection, and a safe space for those living with visible difference. The platform is open to everyone: those with vitiligo, their families, friends, dermatologists, or anyone curious about how to be an ally.

Throughout the episode, Nirjeet Singh speaks with warmth and honesty about mental health, modeling as a turbaned Sikh with vitiligo, and what it really means to create change from within. From dreams of a documentary to launching new resources for patients, his passion is clear.

This episode is a powerful reminder that beauty is not about perfection—it’s about truth, courage, and being seen for who you are.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Carrie Wilt, a biologic coordinator and psoriasis patient, became a patient advocate when she started working in a dermatology office. Patients dealing with psoriasis can find relief through effective medications and support. Carrie shares her journey with the condition and the obstacles she encountered. She stressed the importance of patients understanding that they are not alone in their struggle and that safe and effective medications are available to help manage psoriasis.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Carrie’s experience of trying different biologics over the years underscores the significance of persistence in finding the right treatment for each individual. While the timeline for improvement may vary, some medications can greatly enhance the quality of life for psoriasis patients. Carrie’s success story with Salique, a medication that finally cleared her skin after years of trying various treatments, demonstrates the effectiveness of available medications.

Moreover, Carrie’s commitment to her patients and dedication to providing support and follow-up care showcase the level of care and advocacy patients can expect when seeking psoriasis treatment. By sharing her story and experiences with patients, Carrie instills hope and confidence in individuals struggling with psoriasis, reassuring them that options are available to help manage their condition and improve their quality of life.

Collaboration and sharing experiences with other healthcare professionals can significantly enhance process efficiency and improve patient care. In the podcast episode, a biologic coordinator, Carrie Wilt, emphasized the importance of collaboration in the healthcare industry. She mentioned attending meetings where she learns from others and implements new strategies in her workflow. By connecting with other professionals, Carrie gains insights into best practices and innovative approaches to handling challenges in patient care.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Alisa Redmon enjoys the often visible outcomes in dermatology and how dermatology impacts every aspect of a patient’s life. Whether it's a cancer treatment where the cancer is gone before the patient leaves or a biologic treatment where patients experience clear skin or hair regrowth, these tangible results provide a sense of accomplishment and validation for the hard work put in by healthcare providers like Alisa.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Alisa Redmon, a medical assistant and biologic and medication access coordinator, shares her journey into the medical field. Initially trained in emergency management, she transitioned to dermatology due to the demanding nature of her previous role. Starting in family practice, Alisa eventually found her passion in dermatology, appreciating the visual results and gratification it offers.

Furthermore, dermatology is a field constantly evolving with new advancements in technology and research. This means dermatology healthcare providers like Alisa always learn and adapt to stay current with the latest treatments and techniques. This continuous learning process can be intellectually stimulating and rewarding for those in the field.

As highlighted in the podcast episode with Alisa Redmon, documentation is crucial in obtaining access to specialty medications. She emphasized the significance of proper documentation in ensuring patients receive the medications prescribed by their healthcare providers. Alisa discussed how insurance companies often require specific documentation to approve prior drug authorizations and the challenges that arise when documentation is incomplete or inaccurate.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Michael Rubio, a certified physician assistant in dermatology, emphasizes the importance of educating patients about their skin conditions, treatments, and preventive measures. By empowering patients with knowledge and information, healthcare providers can enhance patient engagement, improve treatment outcomes, and promote overall well-being.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

As the co-founder of Plait, Michael Rubio emphasizes the user-friendly interface and ease of implementation, making it accessible even to practices that may not be tech-savvy and clients to communicate with their dermatologists. Plait saves time and resources for practices, enhances efficiency, and improves overall patient care.

Michael discusses the importance of building rapport with patients before discussing treatment options in dermatology. The speaker compares the process to dating, where the initial focus is building trust and understanding the patient's knowledge and goals before diving into medical information. By taking this approach, the speaker emphasizes the importance of creating a safe and open environment for patients to ask questions and feel heard.

Michael Rubio is a creator! The former podcast host and published author used writing to alleviate burnout. Michael also encourages clinicians to process their experiences, reflect on their practice, and build their authority in their field through writing. Writing can be a form of self-care for clinicians. By engaging in creative expression, clinicians can tap into their creativity, relieve stress, and prevent burnout. Writing can serve as a form of therapy, allowing clinicians to explore their thoughts and emotions safely and productively.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.

Shanna Maranti's dermatology career runs in the family, as she comes from a lineage of medical professionals. Her parents are podiatrists, and she grew up working in their podiatry offices, gaining valuable experience in the medical field from a young age. Despite her initial exposure to podiatry, Shanna knew she wanted to carve out her path in dermatology.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Shanna's journey in dermatology began with her education and training as a Physician Assistant (PA). She is a board member of Diversity in Dermatology, a nationwide organization that provides education and support for nurse practitioners and PAs in dermatology. Through this organization, Shanna has expanded her knowledge and skills in the field, allowing her to offer the best possible care to her patients.

Shanna Maranti's dermatology journey is a testament to her passion for the field and the importance of education and mentoring in the medical profession. Throughout her career, Shanna has been dedicated to learning and growing in her field, and she has made it a priority to pass on her knowledge and experience to younger PAs and nurse practitioners.

Shanna's commitment to education and mentoring is evident in her work with diversity in dermatology. She recognized the need for a more diverse education in the field. She partnered with other industry leaders to create opportunities for PAs and nurse practitioners to understand better dermatology, including skin color and other important topics. By sharing her expertise and experience, Shanna is helping to shape the future of dermatology and ensure that all patients receive the best possible care.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.