That's Derm Good! – Détails, épisodes et analyse

This week on That’s Derm Good!, we’re doing things a little differently. In partnership with BC Educators, we’re bringing you a powerful and honest roundtable discussion featuring experienced Biologic Coordinators from across the country. These behind-the-scenes heroes sat down with Janelle to share their real-world experiences navigating the ever-changing world of patient access and biologic support.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

In this open forum, panelists discuss the growing complexity of prior authorizations, appeals, and insurance hurdles—and how they stay grounded despite the pressure. They highlight the emotional labour that comes with the job, from managing patient frustration to setting boundaries and avoiding burnout, all while trying to provide timely and compassionate care.

To download the dosing worksheets mentioned in this episode, click here. If you are interested in learning more about BC Educators, email biologics@bceducators.com or sign up for the monthly BC Insider Newsletter so you don't miss any updates. 

You’ll hear about challenges with documentation, the disconnect between providers and coordinators, and how small wins—like a same-day approval or a grateful patient—can be deeply meaningful. The panelists also share the systems and workflows that help them stay organized, including the importance of templates, collaboration, and provider education.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners and creatives.

Dr. Keira Barr, Founder of the Center for Mind-Skin Medicine, is on a mission to change how we think about skin health—starting from the inside out. In this thought-provoking episode of That’s Derm Good!, she joins Janelle to explore the complex, science-backed relationship between mental health, the nervous system, and chronic skin conditions.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

A dual board-certified dermatologist with advanced training in somatic trauma therapy, mind-body medicine, and breathwork, Dr. Barr explains how traditional treatments often fall short for patients dealing with acne, eczema, rosacea, and other persistent skin issues. Why? Because they rarely address the underlying stress response, trauma history, and nervous system dysregulation that drive or prolong symptoms.

Dr. Keira Barr shares how her own experience with skin cancer – and a medical system that couldn’t give her the answers she needed – led her to redefine both her career and her approach to healing. She unpacks the polyvagal theory, explains why the skin is both a stress response organ and a communication tool, and offers a new definition of skincare; not just product-based, but relational, embodied, and deeply personal.

The conversation dives into how somatic tools like breath awareness, micro-movements, and nervous system “cues of safety” can help patients feel more grounded and supported. Dr. Barr also discusses how trauma can alter gut health, hormonal balance, and even autoimmune responses, and how healing isn’t about perfection; it’s about building capacity, resilience, and a new relationship with the body.

Through her work, Dr. Keira Barr encourages patients and providers to move beyond surface-level treatments. She offers a compassionate, evidence-based approach to building resilience, fostering curiosity, and working with the body to support long-term well-being.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners and creatives.

Dr. Shannon Trotter has seen firsthand how dermatology can change lives—both physically and emotionally. In this episode of That’s Derm Good!, she sits down with Janelle to share her expertise on alopecia areata, the emotional toll of hair loss, and her journey into dermatology. From treating complex skin conditions to mentoring future dermatologists, Dr. Trotter brings a wealth of knowledge, compassion, and personal insight into what it truly means to care for patients beyond the surface.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

From her early days exploring different medical specialties to discovering the profound impact of treating skin conditions, Dr. Trotter’s passion for dermatology is clear. She shares the story of a psoriasis patient whose transformation solidified her desire to pursue this field—reminding us that skin health goes far beyond appearance.

In this episode, Dr. Shannon Trotter teaches us about alopecia areata, an autoimmune condition that causes hair loss. Dr. Trotter breaks down the different types of alopecia, the importance of early diagnosis, and the latest treatments available. She also discusses the emotional and psychological effects of hair loss, particularly in children, and how dermatologists can support patients beyond just medical treatments.

Dr. Trotter also reflects on her career in dermatology, her experience training future dermatologists, and what inspired her to launch her own podcast, Derm-It Trotter! Don’t Swear About Skincare. Whether you’re a patient, a healthcare professional, or just someone curious about skin health, this episode is full of insight, education, and encouragement.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Katie Stewart, a registered holistic nutritionist and founder of Katie Stewart Wellness and The Clear Skin Solution, joins That’s Derm Good! to discuss why acne is more than just a skincare issue. Katie discovered that while many treatments focus on surface-level solutions, the real causes of acne often stem from internal imbalances. In this episode, Janelle and Katie explore how gut health, detoxification, and hormones are critical in achieving long-term clear skin.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Katie shares her personal journey of struggling with cystic acne after coming off birth control and how her acne led her to uncover the deeper causes of the breakouts. Through years of research and working with thousands of clients, she developed a five-pillar approach to healing acne—focusing on gut health, detoxification, hormones, emotional well-being, and nourishing skincare called The Clear Skin Solution.

Katie Stewart shares common mistakes people make when trying to clear their skin, including the reliance on quick-fix solutions that fail to address internal imbalances. She explains why gut health, blood sugar, and stress impact acne and why trendy skincare routines often don’t provide lasting results. She also shares how her team uses personalized assessments, coaching, and functional medicine testing to create customized nutrition and skincare plans for clients.

This episode offers a fresh perspective on achieving lasting results for those frustrated by stubborn acne. Janelle and Katie provide a thoughtful discussion on the connection between internal health and skin, with insights that can help listeners take a more effective, long-term approach to their skincare journey.

Learn More About Katie Stewart Wellness and connect with Katie on Instagram @katiestewartwellness 

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Carolyn Curry, marketing director of Evereden, joins That’s Derm Good! to explore how the skincare industry is evolving to meet the needs of younger consumers. With social media driving interest in beauty routines among kids and teens, many parents are left wondering what products are actually safe. In this episode, Janelle and Carolyn discuss how Evereden is reshaping skincare with clean, dermatologist-developed formulas designed for the whole family. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Carolyn shares how the brand has grown rapidly, especially with its kids’ skincare line (formulated for children ages three and up!), and why parents trust the Evereden products. The conversation explores how social media has shaped how young consumers approach skincare, making educating them on safe, age-appropriate routines more important than ever.

Carolyn Curry also dives into what clean skincare means, why ingredient transparency is critical, and how Evereden balances safety with fun to make skincare appealing to kids and teens. She discusses the brand’s international expansion and discusses exciting new product launches, including products designed specifically for different skin concerns. 

Whether you’re shopping for your child’s first skincare routine or looking for safer alternatives for your entire family, this episode will inspire you to consider how the young people in your life are learning from you and your skincare habits.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Jennifer McNamara, Founder and CEO of Healthcare Inspired, joins That’s Derm Good! to discuss the challenges healthcare offices face and how they can improve efficiency, reduce errors, and create a stronger workplace culture. Medical billing and compliance can feel overwhelming, but Jennifer explains why correcting these aspects is essential to every healthcare office.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

With over 20 years of experience in healthcare, Jennifer has seen firsthand how issues like documentation errors, poor training, and ineffective leadership can impact both patient care and business operations. She shares how her company helps medical offices identify inefficiencies, streamline workflows, and optimize revenue while maintaining compliance. From conducting staff assessments to advising on the best use of technology, her approach is designed to help offices work smarter, not harder.

During the conversation, Jennifer and Janelle discuss some of the most common billing and coding mistakes that can lead to claim denials and reimbursement delays. They explore the importance of proper documentation, why leadership is key in preventing burnout, and how medical practices can make the most of their technology without overcomplicating processes. Jennifer McNamara also shares insights from her book, Clear and Connected, which focuses on the role of communication in creating a stronger, more efficient healthcare team.

This episode is essential for healthcare workers who want a better understanding of the connection between compliance, efficiency, and office culture. Jennifer’s expertise and passion for improving healthcare operations make this a valuable discussion for practitioners, office managers, and anyone looking to optimize their practice.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Dr. Mary Alice Mina joins That's Derm Good to discuss skincare trends, skin minimalism (focusing on using a few high-quality products that cater to your skin's specific needs), and how to maintain healthy skin. As the host of The Skin Real podcast and a board-certified dermatologist, Dr. Mina emphasizes that a basic skincare routine should prioritize simplicity and effectiveness over the overwhelming array of products often promoted on social media.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

The key to skincare is consistency, which might surprise you. Dr. Mina explains how people make the mistake of trying too many products simultaneously, which can lead to irritation and confusion about what works. However, individuals can achieve better results by sticking to a simple routine and allowing time for each product to work.

The most critical step in any skincare routine is sun protection, and Dr. Mina recommends wearing sunscreen daily, regardless of the weather. Use broad-spectrum sunscreen to protect against harmful UV rays, which can lead to premature aging and skin cancer. This type of sunscreen protects against both UVA and UVB rays, and it's recommended to use one with an SPF of 30 or higher for optimal protection.

Dr. Mary Alice Mina's advocacy for a minimalist skincare approach serves as a refreshing reminder of the power of simplicity. Individuals can achieve beautiful skin without the chaos of overwhelming routines by focusing on essential practices such as wearing sunscreen and prevention rather than correction. Embracing the "less is more" philosophy fosters a healthier relationship with skincare. It empowers individuals to take charge of their skin health confidently and clearly, promoting a proactive approach to skincare. 

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Jasmine Espy, founder and CEO of the Association of Hidradenitis Suppurativa and Inflammatory Diseases (AHSID), joins Janelle Ball to discuss being a patient advocate and filmmaker. The conversation explores Jasmine’s love of journalism and how hidradenitis suppurativa (HS) impacted her mental health and well-being. It also highlights the importance of making individuals with inflammatory diseases feel seen, heard, and cared for. 

WARNING: This episode includes discussions about mental health, suicide, and self-harm. The intention is not to promote such actions or offend but to provide information. Proceed with listening if you are comfortable with potentially sensitive topics. 

Jasmine Espy’s journey with hidradenitis suppurativa began at thirteen when she faced misdiagnoses and a lack of understanding from the medical community. After being told she would die from her condition and bringing multiple changes of clothing to school, Jasmine often felt isolated and misunderstood. When her mother saw an ad for a clinical trial, Jasmine hesitantly signed up and, after a few discussions, was given the HS diagnosis. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Years later, Jasmine began to share her story through journalism. Jasmine is a filmmaker, writer, and public speaker. Jasmine has produced and starred in documentaries that highlight the experiences of individuals with HS and a series that gives a global perspective on HS. 

Through AHSID, Jasmine has initiated various advocacy and awareness efforts, including educational programs, community-building activities, and an annual summit. This summit is a platform for patients, caregivers, and healthcare professionals to come together, share experiences, and learn about the latest research and treatment options. Jasmine also emphasizes the importance of addressing the comorbidities associated with HS, ensuring that individuals receive comprehensive care that acknowledges their full range of experiences. Connect with Jasmine Espy on LinkedIn, visit the AHSID website, and watch her documentaries on YouTube. 

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Kelly Poole, founder and consultant at The Improvement Space, joins That's Derm Good! to discuss her 20 years of healthcare experience. Kelly is also the VP of Operational Excellence at a large healthcare company and worked as a nurse. Kelly's varied expertise allowed her to notice a pattern in medical offices: lacking outlines, streamlining, and documenting processes was the foundation of inconsistencies and frustration. This episode will inspire you to improve your derm office (and everything around you!).

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Understanding healthcare processes involves recognizing the various steps in delivering care, from patient registration to treatment and follow-up. Kelly emphasizes "creating the accountability and the sustainability of that change." Healthcare organizations can monitor compliance and make necessary adjustments by establishing clear expectations and metrics for success.

You cannot streamline what you don't know! Documenting processes is equally important, as it provides a clear framework for performing tasks, which allows teams to understand their roles and responsibilities. Once processes are documented, organizations can begin to streamline workflows, ensuring everyone understands their roles and creating accountability for each step in the process. 

Identifying and improving healthcare processes feels overwhelming, but working with a consultant like Kelly can benefit any derm office. Understanding processes enables organizations to identify problems, streamline workflows, and invest in process documentation, training, and a culture of continuous improvement. When we improve one process, derm offices can deliver high-quality care to their patients.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.

Jason Tuschman joins That's Derm Good! to discuss his 15+ year journey with Red Spot Interactive, how the company has evolved from a call center, and why Red Spot wants to improve medical practices. Medical offices are diverse because office managers, staff, and budgets are diverse, but you can improve patient care by embracing and integrating technology into your dermatology practice. 

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Jason explains how Red Spot Interactive has pivoted and changed since its founding. As the president and co-founder of the organization, Jason explains that in 2008, the company had to adjust to the financial collapse, which encouraged them to look at how to impact and assist medical practices, particularly in managing inbound inquiries from patients. 

This pivot created a manual call center, eventually becoming a tech-enabled service utilizing a customer relationship management (CRM) platform. Medical offices use CRMs with a technology-based process or a hand-written list of call response times, appointment scheduling rates, and patient retention metrics. 

Red Spot found a way to streamline the activities already being completed. Red Spot empowers healthcare providers to enhance operational efficiency and improve patient outcomes by integrating various communication channels and providing actionable data insights. This level of personalization is crucial in today's digital healthcare landscape, where patients expect tailored experiences.

Red Spot allows dermatologists to gain valuable insights into their marketing channels, referring providers, and overall performance. This data-driven approach empowers practices to make informed decisions about where to allocate resources for maximum impact.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.