Thanks For Visiting – Détails, épisodes et analyse

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Delilah asks:

How do I address concerns with property owners who constantly monitor security cameras and update me on guests' activities, without offending them or jeopardizing our working relationship?

(00:01:03) Delilah Asks: How Do I Tell The Property Owners to Stop Checking Security Cameras?

(00:02:31) How to Communicate the Importance of Guest Privacy with Owners

• How Sarah has communicated with owners about this issue in the past

• Explaining why guests deserve privacy and how to set this boundary

(00:04:31) Setting Up Proper Channels for Communicating with the Property Owner

• Addressing owners texting about property management

• Setting processes in place for how the property owners can communicate with you

• Why we don’t give out our personal cell phone numbers

• Channels we use for communication

• RingCentral

• Grasshopper

(00:07:29) Adding A Guest Privacy Clause to Your Contract

• Considering how your guests are more like you than you think

• Adding a clause in your contract about behavior if the property has a Ring camera

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Resources:

• Airbnb Essentials Checklist: hostchecklist.com

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

StayFi | Go to www.stayfi.com and enter TFV to get 50% off your first three months.

Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbook

Quiz | Take our quiz to reveal your hosting personality style!

Today, we're excited to welcome back a familiar face, Colleen Prochaska, a key player in our property management team, managing everything from guest services to revenue management. In this episode you’ll get a peek inside our in-depth quarterly meetings where we review how things are going and where we're headed in our short term rental business.

In this episode, we'll be diving into the past three months of key performance indicators, reviews, and team dynamics, as well as forecasting strategies for the next three to six months, sharing key strategies for property management and business growth along the way.

We share insights on what we’ve learned leading virtual teams, how we optimize revenue through data-driven decisions, and adjust strategies for better occupancy. We also discuss our customer service expectations, and how Colleen wonderfully handles guest communication and feedback. Finally, we take a look at how we are preparing for seasonal shifts. If you feel lost or intimidated by the analytics side of your short term rental business, this episode will be your guide to leveraging data to grow your business!

(00:01:27) #STRShareSunday: @apex38655

(00:03:54) How to Train, Lead & Empower a Virtual Team

(00:10:45) Tackling KPI’s: Behind The Scenes Of A Revenue Growth Meeting

(00:17:19) Midhoff Property Review: Booking Window, Occupancy & Revenue Optimization

(00:24:43) Eastview Property Review & Advice for Getting Comfortable with Revenue Management

(00:35:43) Tracking Numbers 101 & Our Strategy for Filling Gap Nights

(00:39:25) Going Over Reviews! Handling Constructive Criticism & Responding to Guest Feedback

(00:47:42) How We’re Forecasting for the High Season & Preparing for the Low Season

Resources:

• #STRShareSunday: @apex38655

• Submit your property for our next #STRShareSunday at strshare.com

• Airbnb Essentials Checklist: hostchecklist.com

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

Minoan | Visit MinoanExperience.com and tell them TFV sent you!

Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbook

Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!

Superhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today!

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Katie asks:

We're about to start our first short-term rental. My question right now is… How important is it to have drawers in the bedrooms? I currently don't have drawers. I don't really want to add them because I like the look and the space that not having them provides. There are big closets in both bedrooms where I have installed luggage racks and shelves. Do you think that having drawers is an absolute must?

(00:01:29) Listener Question About Airbnb Garment Storage Options

(00:02:51) Sarah’s Emotional Closet Storage Experience on HGTV

(00:05:54) Do You Need Drawers in Your STR Listing? (Yes)

(00:07:48) Creative Ways to Offer Clothing Storage Options in Your Airbnb

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Resources:

• Click here for full show notes

• Sarah on HGTV in Gulf Shores

• Video: Mastering Linen Management: Essential Tips for Short-Term Rental Hosts

• Airbnb Essentials Checklist: hostchecklist.com

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbook

Quiz | Take our quiz to reveal your hosting personality style!

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

John asks:

I run Seaside Shacks in Cape Breton, Nova Scotia, where it's beautiful weather and strong tourism from May through October. However, November rolls around and we get local winds called Les Suêtes, 60 to 120 mph at least once a week from November through April. I’d like to avoid mixing our sunny summer reviews with windy winter reviews. How do I set up two different profiles with the same listing without getting removed from platforms?

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Resources:

• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!
• Instagram: @seasideshacks
• Website: seasideshacks.lodgify.com

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

Quiz | Take our quiz to reveal your hosting personality style!

Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate!

HBMM | Sign up today at hostmasterclass.com.

Today’s expert guest is Joelle Pittman Elliott – super host, premier host, and our very good friend.  She has invested in real estate in Memphis, Tennessee, excelling with short-term rentals for three years and counting. 

We talk about how she was able to escape the golden handcuffs of her cushy corporate job to follow her dreams of managing short-term rentals – all with the mission to spend more time with her husband and kids. Her approach has allowed her to embrace the freedom of being self-employed, to create her own work schedule, enjoy her family at home, and reignite creativity in ways she hadn't experienced in years

We also talk about all the ways she has crushed a metro market like Memphis (hello, pet friendly), do some myth busting on passive income, and unpack some recent challenges she's been facing here in 2023 with her first co-hosting gig.

Resources:

• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!
• #STRShareSunday: @vistalunasanoma
• Join our email list: Subscribe 
• Website: hoteljoelle.com
• Instagram: @hoteljoelle

WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them.

To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply.

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate!

HBMM | Sign up today at hostmasterclass.com.

Breezeway | Go to breezeway.io/tfv to claim your free implementation when you start a Breezeway account.

Hostfully | Go to https://www.hostfully.com/tfv and use TFV100 to get $500 off your subscription.

Relay | Go to

Welcome back to Success Unlocked, where our hosting business master membership coaches discuss operations, social media, unique builds, co-hosting strategies, and much more. This week’s episode is Systems Shakedown, hosted by Wendy Doris.

Today’s episode is a family affair, as Wendy interviews her step-father, Jeff Metzger, on his vast experience in the private lending space – specifically as it relates to working with family. Although he’s at the helm of America’s biggest kids sports centers, he’s new to the STR space, giving us an enlightened outside perspective on an important financing lever available to us.

For these two, it started with a $16k renovation loan and has blossomed into a wide portfolio of projects and successes which we hear about today. It all starts with a well-built plan, setting and managing expectations on both sides, ultimate trust, and having patience to see it through.

Resources:

• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!
• Kids First Sports Center: kidsfirstsports.com
• Website: mostess.host
• Instagram: @mostess.host

WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them.

To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply.

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate!

HBMM | Sign up today at hostmasterclass.com.

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Pam asks:

Do you recommend including the specific address or not including it on the direct booking website?

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!
• Blue Hen Haven: bluehenhaven.com

WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them.

To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply.

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate!

HBMM | Sign up today at hostmasterclass.com.

Today’s expert guests, Andresa and Liz, are the co-founders of The Real Estate InvestHER® community, a platform to empower women to live a financially free and balanced life on their own terms. Combined, they have over 27 years of experience and a $130,000,000 portfolio – so it’s safe to say they know a thing or two about real estate investing.

They also co-host the podcast, The Real Estate InvestHER, and are co-authors of the Amazon Bestseller, The Only Woman in the Room - Knowledge and Inspiration from 20 Successful Real Estate Women Investors!

We spend this episode looking into the mirror at a powerful female duo in the space, bouncing questions and advice back and forth as we clear a path for others to travel (and succeed!) in our footsteps. It’s all about community building, facilitating ultimate trust, and sharing the wealth of knowledge and experience.

Resources:

• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!
• #STRShareSunday: @welcome2greenwood
• Podcast: The Real Estate InvestHER Show
• Events: therealestateinvesther.com/events
• Read: Rocket Fuel by Gino Wickman and Mark C. Winters
• Study: 2021 Women and Investing Study

WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them.

To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply.

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

Relay | Go to...

Welcome back to Success Unlocked, where our hosting business master membership coaches discuss operations, social media, unique builds, co-hosting strategies, and so much more. This week’s episode is Vacation Ventures, hosted by Michael Hicks, an STR host and creative builder with over twenty years of experience.

Mike talks to Bill Cook, an accomplished expert in real estate investing, to shed light on his iron-clad private funding techniques rooted in human connection and hard work. His story starts in a cinematically familiar place – excelling as a door-to-door vacuum salesman in the 1980s.

The two swap stories of early inspiration and overcoming nay-sayers on their way to building unique and fulfilling careers in the rental space, going into deep detail on strategies which have proven out as effective, decade after decade.

Resources:

• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!
• Website: billandkimcook.com
• Instagram: @findyourrepurpose
• TikTok: @findyourrepurpose
• Instagram: @wanderchatt
• Website: wanderchatt.com

WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them.

To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply.

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate!

HBMM | Sign up today at hostmasterclass.com.

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Steph asks:

My question revolves around events like Taylor Swift coming to your city. She's coming to Indianapolis for three nights, November 1st, and tickets go on sale very soon. We are a five minute drive from where she will be performing. We're using PriceLabs for dynamic pricing and I don't feel like the pricing is accurate quite yet, as I am seeing similar homes listed for anywhere from $500 to $1,400 per night.

Do you open up your calendar this far in advance? How do you determine pricing? Should we have a booking minimum? Just curious to hear what you recommend or how to handle those situations in the future.

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit hostinghotline.com.

Resources:

• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate!

HBMM | Sign up today at hostmasterclass.com.