Explorez tous les épisodes du podcast TechBytes Podcast

Dive into the world of restaurant technology with Dawn Gillis, Golden Corral's CIO, as she reveals the game-changing innovations transforming foodservice. From convenience store evolution to pandemic survival strategies, this episode unpacks how AI, cybersecurity, and smart technologies are reshaping dining experiences. Discover insider insights on adapting to changing consumer demands, the critical role of technology in modern restaurants, and how brands like Golden Corral are reimagining everything from group reservations to off-premise dining. Whether you're a tech enthusiast, restaurant professional, or curious foodie, this conversation offers a fascinating glimpse into the future of how we eat, order, and experience food.

Dive into the cutting-edge world of cybersecurity with Ken Ogami from Palo Alto Networks. In this TechBytes episode, we explore how digital transformation is revolutionizing retail and hospitality. Discover why these industries are leading technological innovation, the critical importance of securing complex digital ecosystems, and how AI is reshaping customer experiences. Ken shares insider insights from his unique journey from retail CISO to industry solutions expert, revealing the challenges and opportunities in protecting modern businesses. Learn how cloud-first strategies and comprehensive security platforms are defending against emerging cyber threats while enabling seamless digital experiences across global markets.

Dive into the world of family entertainment with Jay Spears, VP of IT at CEC Entertainment! Discover how Chuck E. Cheese survived the pandemic, revolutionized birthday parties, and leveraged cutting-edge technology to create unforgettable experiences. From AI-driven pricing strategies to innovative membership programs, Jay reveals how the company transformed challenges into opportunities. Learn about their $99 birthday packages, game innovations, and the secret to keeping kids and parents happy. This podcast episode is a must-listen for anyone interested in technology, entertainment, and the future of family fun. Get ready for an insider's look at how Chuck E. Cheese is redefining the entertainment landscape!

Dive into the future of dining with Sherif Mityas, CEO of Brix Holdings in this episode of TechBytes and discover how technology is transforming restaurants from the inside out. From pizza-making robots to AI-powered customer experiences, Mityas reveals how an IT background can revolutionize an entire industry. Learn how an 80-year-old brand like Friendly's is becoming a tech innovator, and explore the cutting-edge strategies behind managing eight diverse restaurant brands. This episode offers unprecedented insights into the digital restaurant revolution. Get ready to see dining through a completely new lens!

Dive into the future of food with Kevin Seo, a tech-savvy entrepreneur who's transforming the culinary landscape! In this electrifying TechBytes episode, Kevin reveals how blockchain, immersive experiences, and cutting-edge technology are revolutionizing dining. From viral restaurant concepts to bridging gaming and food delivery, he explores how technology can create meaningful human connections. Discover why the food industry might be the unexpected hero in teaching interpersonal skills to the digital generation. Whether you're a foodie, tech enthusiast, or curious innovator, this conversation will challenge everything you thought you knew about the intersection of food, technology, and community.

Dive into the culinary future with Rob Grimes and Tom Cindric as they unpack the upcoming National Restaurant Association Show in Chicago from May 17-20! This episode reveals the massive event's secrets - from 2,200 exhibitors representing 45 countries, to cutting-edge technology transforming the food service industry. Discover insider insights about innovative tech pavilions, celebrity chef appearances, and networking opportunities that make this show a must-attend event. Learn about game-changing technologies, emerging food trends, and the incredible innovations reshaping restaurants. This episode is your backstage pass to the most exciting food service event of the year!

Dive into the world of food technology with Jared Pfeifer, Publisher of Food on Demand. In this electrifying podcast, explore how the restaurant industry has transformed from traditional dining to a tech-driven, off-premises powerhouse. Discover the upcoming Food on Demand Conference in Las Vegas, featuring keynote speakers from Starbucks and Microsoft who will unveil the latest AI innovations. Learn about autonomous delivery, digital ordering trends, and how restaurants are adapting to the post-pandemic landscape. Whether you're an operator, tech innovator, or food industry enthusiast, this episode offers insider insights into the future of dining – where technology meets Food on Demand .

Join Sodexo’s AJ Francavilla and host Rob Grimes in an electrifying TechBytes episode exploring innovations from CES and NRF! Dive into the world of cutting-edge technology, from autonomous vehicles and smart glasses to AI-powered retail experiences. Discover how emerging technologies are reshaping consumer and food service industries, with insider insights from a digital innovation expert. Uncover fascinating trends in robotics, personalization, and frictionless experiences that are transforming how we live, work, and interact. Whether you're a tech enthusiast or business professional, this podcast offers a thrilling glimpse into the future of technology across consumer and retail landscapes.

Dive into the sizzling world of pizza technology with Sarika Atal, Papa John's VP of Enterprise Technology! This TechBytes episode reveals how digital innovation transforms pizza ordering, from millions of topping combinations to AI-powered call centers. Discover how a former airplane parts engineer became a tech leader in the pizza industry, pioneering online ordering and personalized customer experiences. Learn about cutting-edge technologies reshaping food service, including AI automation, inventory management, and the blurring lines between retail and restaurant tech. Whether you're a tech enthusiast or pizza lover, this episode serves up a slice of innovation that goes far beyond just making pizzas!

Join Rob Grimes and Chris Keating as they dive deep into the upcoming Restaurant Leadership Conference (RLC), the premier gathering of restaurant industry executives. Discover insider details about this year's must-attend event, featuring Mark Wahlberg, innovative networking opportunities, and exclusive insights into restaurant leadership. From Dave's Hot Chicken's remarkable growth story to cutting-edge industry trends, this podcast reveals why RLC is the ultimate destination for restaurant professionals. Learn about unique activities like pickleball tournaments, executive networking sessions, and the Restaurant Leader of the Year Award. Don't miss this behind-the-scenes look at the most anticipated restaurant industry event of the year!

Dive into the world of cruise ship cuisine with TechBytes' exclusive interview! Join food and beverage ambassador Rick Welch as he unveils the incredible culinary innovations happening on the high seas. Discover how cruise lines are revolutionizing dining experiences, from sustainable food practices to cutting-edge technology that serves thousands of guests around the clock. Learn about the upcoming F&B @ Sea conference in Miami, where industry leaders showcase groundbreaking culinary techniques, sustainable solutions, and award-winning dining programs. Whether you're a foodie, tech enthusiast, or hospitality professional, this episode offers a fascinating glimpse into the complex and exciting world of maritime dining.

Dive into the future of hospitality with Rob Grimes and Infor's Alan Young as they unpack the game-changing technologies transforming restaurants, hotels, and service industries. From AI-driven personalization to innovative revenue strategies, this podcast reveals how cutting-edge tech can create seamless customer experiences. Alan shares his remarkable journey from mini-bar attendant to industry strategist, offering insider insights on bridging technology and human connection. Learn how data, mobile innovations, and smart systems are reshaping how businesses understand and serve their customers.

Join host Rob Grimes for an electrifying TechBytes episode featuring Zerrick Pearson, CIO of Five Guys and new IFBTA Chairman! Dive into the cutting-edge world of food technology where AI, data insights, and innovation are reshaping how restaurants operate. Discover how technology is no longer just a backend tool, but a critical driver of customer experience and business strategy. Zerrick shares perspectives on connecting operators, suppliers, and emerging technologies, revealing how the IFBTA is bridging gaps and pushing industry boundaries. Whether you're a tech enthusiast, restaurant professional, or curious about digital transformation, this conversation offers unprecedented insights into the future of foodservice technology.

Dive into the future of hospitality at HRC 2025! Join TechBytes as we explore the 90-year legacy of the UK's most comprehensive food service event. Philippa Christer reveals an incredible showcase featuring 1,000 products, 200 speakers, and 30,000 industry professionals converging at ExCel Center. Discover cutting-edge technologies transforming restaurants, kitchens, and food service - from startup innovations to enterprise solutions. Learn about tech exchanges, culinary competitions, and networking opportunities that are reshaping how hospitality professionals connect and solve industry challenges. Whether you're a chef, restaurateur, or tech enthusiast, this podcast offers an insider's preview of the most exciting hospitality technology event of the year!

Dive into the future of retail with Rob Grimes and Shop Talk's VP of Content, Rocquan Lucas, exploring the cutting-edge trends transforming the industry! Discover how 10,000 retail professionals are reimagining customer experiences through AI, personalization, and innovative networking. This year's Shop Talk promises over 200 speakers, including Shark Tank's Kevin O'Leary, revealing breakthrough strategies for connecting with modern consumers. From digital transformation to retail media's explosive growth, this podcast unpacks the most exciting developments in retail technology. Learn why major brands are converging at Mandalay Bay and how businesses can stay ahead in an ever-changing marketplace. Your ultimate insider's guide to retail's most anticipated event!

Dive into the evolution of the hospitality industry with Abigail Lorden, VP and Publisher of Hospitality Technology. Explore the 30-year history of MURTEC and how it has adapted to changing technologies and trends. Discover the innovative "Experience Matters" theme for MURTEC 2025 and the new education zones catering to diverse industry segments. Learn how cross-industry collaboration and standards initiatives are shaping the future of hospitality tech.

Join us for a captivating conversation about the Women in Restaurant Leadership (WiRL) conference, where industry trailblazers are redefining the foodservice landscape. Hear from Danny Klein, VP of Editorial and Director of Food, Retail, and Hospitality at QSR and FSR magazine, as he shares insights into the event's growth, innovative programming, and the powerful community it has fostered. Discover how this conference is providing a platform for women to connect, share their stories, and drive positive change within the restaurant industry.

In this episode of TechBytes, host Rob Grimes interviews David Roberts, the CIO of Cicis Pizza. They discuss the unique technology challenges of running a pizza buffet business, including managing inventory, labor, and the customer experience. David shares how Cicis is focused on building a strong data and loyalty platform to better serve their guests. He also touches on using AI for things like spam call prevention and fraud detection. Overall, the conversation highlights the complexities of technology in the restaurant industry and Cicis’ efforts to be a leader in this space.

Join us for a captivating conversation with Ron DiNella, Chief Financial Officer of Ascent Hospitality Management. Discover how this industry veteran has navigated the evolving landscape of the restaurant business, from his early days at Morton's Steakhouse to his current role overseeing iconic brands like Perkins and Huddle House. Gain insights into the role of technology in driving innovation, data-driven decision making, and adapting to changing consumer preferences. This episode offers a unique perspective from the C-suite, blending finance, operations, and the art of running successful restaurant concepts.

Join us for a deep dive from industry expert David Henkes of Technomic as he shares insights on the latest trends, from the rise of global restaurant chains to the surge in beverage innovation. Discover how automation and robotics are reshaping the back-of-house, and explore the challenges of adapting technology across diverse markets. This episode offers a unique perspective on the evolving landscape of foodservice, blending data-driven analysis with real-world observations. Don't miss this essential listen for anyone interested in the future of dining.

Join us for a captivating conversation with Dave Harris, Chief Technology Officer of Cooper's Hawk Winery and Restaurants. Discover how this industry veteran is leveraging his diverse background in hospitality, retail, and travel to drive innovation and enhance the customer experience. Explore the evolving role of technology in the restaurant industry and learn how Cooper's Hawk is staying ahead of the curve. This episode offers a unique perspective on the intersection of technology, customer loyalty, and the art of creating memorable dining experiences.

Join us for a tech-filled conversation with Potbelly Sandwich Works’ SVP and CIO, Jeff Douglas, as he shares insights on the evolving fast casual landscape. Discover how Potbelly is leveraging cutting-edge technology, data, and personalization to elevate the sandwich experience. Hear Jeff's perspectives on the convergence of FinTech and foodservice, the power of customer data, and innovative trends like AI integration and immersive experiences. This episode is a must-listen for any restaurant tech enthusiast looking to future-proof their business.

Get a sneak peek at the cutting-edge innovations set to take center stage at the upcoming NRF2025: Retail’s Big Show from January 12-14. Join us on TechBytes as we dive into the latest technology transforming the customer experience. From robotic pizza makers to smart condiment stations, this episode explores the convergence of retail and hospitality, uncovering the trends and technologies shaping the future of shopping and dining. Don't miss this insider's look at the must-see highlights of retail's biggest annual event.

Join Rob Grimes as he sits down with Chris Fletcher, CEO and founder of Tech on Toast, for an engaging conversation about the future of technology in hospitality. From the challenges of integrating multiple systems to the buzz around AI, this episode dives into the real-world tech solutions that are reshaping restaurants and hospitality businesses today.

 

Chris shares his unique insights on untangling tech for operators, simplifying processes, and why keeping it fun and innovative matters. They also explore exciting trends like surprise-and-delight loyalty programs, the evolving employee experience, and what’s next for 2025.

 

Whether you’re navigating integration headaches, curious about AI’s potential, or just looking to stay ahead of the curve, this episode is packed with actionable takeaways and forward-thinking ideas.

 

Tune in now to hear how technology is revolutionizing hospitality—and what it means for your business!

 

#HospitalityTech #FoodServiceInnovation #TechTrends #HospitalityLeadership #InnovationInAction #TechOnToast

Join us for an engaging conversation with Maruoko Sam-Agwor, Manager of New Restaurant Installations at Chipotle, as he shares his expertise in the evolving world of restaurant technology. A seasoned industry leader, Maruoko discusses Columbus, Ohio’s emergence as a hub for culinary and tech innovation, fueled by a diverse talent pool and its role as a testing ground for new ideas.

He provides an inside look at his ambitious goal of opening 311 Chipotle restaurants this year while highlighting industry advancements from leaders like Shake Shack and Chick-fil-A. Maruoko dives into the “buy versus build” debate and emerging technologies, including AI and data governance, all while emphasizing the importance of preserving the human touch. Don’t miss this insightful episode on the future of restaurant tech!

The food and hospitality industries are embracing a digital revolution, and Informa Markets offers an insider’s perspective. From the FHA-HoReCa and FSTEC Asia trade events in Singapore, Fraser Hawkes and Janice Lee explore cutting-edge innovations like robotic kitchens, AI-powered restaurant tools, and VR dining. Discover how emerging technologies like AI and IoT are reshaping business models and enhancing customer experiences. Whether you’re in the industry or just curious about the future of food and hospitality, this podcast is your guide to the tech-driven transformation redefining the way we eat, drink, and connect. Don’t miss this fascinating look ahead!

Join host Rob Grimes as he dives into the evolving role of technology in the restaurant industry with Richard del Valle, CIO of Bojangles’ Restaurants, Inc. In this insightful conversation, Richard shares his unique journey from operations to IT leadership and how his diverse experience informs his approach to innovation. Discover how Bojangles is blending cutting-edge technology like AI-powered drive-thru assistants with its signature Southern hospitality. Richard also explores trends like automated food prep, ghost kitchens, and license plate-based payment systems, offering a pragmatic view of tech’s role in enhancing customer experience while preserving brand identity. Don’t miss this must-listen episode!

In this episode of TechBytes, host Rob Grimes sits down with industry veteran Peter Backman of theDelivery.World to explore the rapidly evolving world of food delivery. They dive into the challenges and opportunities facing restaurants, from managing costs and maintaining brand standards to leveraging new technologies and business models. Discover insights on the rise of ghost kitchens, the impact of regulations, and the future of autonomous delivery - all crucial considerations as the food service industry continues its digital transformation. 

Step into the future of hospitality! Join Rob Grimes at the Hospitality Tech Expo in London as he explores transformative tech with industry leaders like Kevin Dixon of Tevalis and Ross Taylor from Lloyds Banking Group. Discover how innovations in POS, data analytics, and payments are reshaping guest experiences and driving growth. Tune in and stay ahead in the digital age of hospitality!

Curious about what powers the explosive growth of a brand like Dave’s Hot Chicken? Tune into this podcast episode featuring Leon Davoyan, CTO of Dave’s, as he shares his journey from a POS tech at Universal Studios to leading tech strategies at one of the fastest-growing chicken chains. Leon dives deep into the cutting-edge tech driving Dave’s expansion—from autonomous delivery to robot-assisted operations across domestic and international markets.

Packed with insights for any foodservice operator, this conversation is a must-listen for anyone interested in restaurant tech innovation. So grab a napkin and get ready to spice up your tech knowledge!

Join industry veterans John Pepper, co-founder of Boloco, and Rob Grimes as they dive into the dynamic world of restaurant technology. In this insightful conversation, John reflects on his over-decade-long involvement in the FSTEC conference, sharing his perspective on the evolution of foodservice technology—from the early adoption of cloud-based POS systems to the rise of innovative online ordering and payment solutions. Central to the discussion is John’s passion for empowering hourly workers through technology, highlighting the importance of giving employees the tools and information they need to grow within their roles or explore new career paths. He also touches on the challenges of fostering positive company culture and developing leadership skills beyond just technical expertise. The conversation explores the future of restaurant operations, with John and Rob discussing the potential of emerging technologies like autonomous drones and vehicles, while emphasizing the balance between automation and the essential human touch in hospitality. Drawing from his entrepreneurial journey, John shares lessons learned from both the successes and challenges of building and scaling businesses like Boloco and B.GOOD, offering a unique perspective on the evolving restaurant landscape. Whether you’re a restaurant owner, technology enthusiast, or curious about the industry’s future, this podcast is a must-listen for gaining valuable insights into the opportunities and challenges ahead.

Join FSTEC Asia, the premier event for restaurant operators, tech providers, and industry professionals, happening alongside FHA HoReCa in Singapore from October 22-24. Discover the latest innovations in restaurant technology, hear from global experts, and network with industry leaders. With sessions on AI, automation, and more, this event offers actionable insights to future-proof your business. Don’t miss this opportunity to stay ahead in the evolving hospitality industry. Register now at FSTECAsia.com and unlock the future of restaurant tech.

In the latest episode, Rob sits down with George Brophy, Portfolio Director of the Hospitality B2B Portfolio at the Hospitality Tech Expo in London. George provides an exclusive preview of this must-attend event, taking place October 15-16 at the ExCeL London. Discover how the expo brings together over 20,000 hospitality professionals and 500 exhibitors showcasing the newest technology solutions across seven specialized shows - from hotel tech and restaurant innovation to coffee, drinks, and sustainable packaging.  Gain insider knowledge on the groundbreaking products and services launching at the expo, and learn how you can attend for free as a qualified hospitality operator. George also shares his perspective on the evolving role of technology in modernizing operations, enhancing the customer experience, and driving profitability across the hospitality industry. 

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In this episode, host Rob Grimes sits down with John Doyle, Chief Information Officer of Fiesta Restaurant Group, to explore the technological transformations that have shaped the restaurant industry over the past two decades. From the rudimentary systems of the 90s to today’s sophisticated cloud-based solutions, John provides a unique perspective on the shift from on-premise to cloud infrastructure and its impact on adoption rates and the critical role of technology. They dive into the potential of voice AI to streamline operations, particularly in drive-thrus, and discuss evolving consumer and employee expectations around technology. The conversation covers the debate between best-of-breed versus all-in-one solutions, emphasizing a more collaborative approach between CIOs and business leaders. John also highlights the importance of staying ahead of the curve by being a “fast follower” of new innovations, and the role of private equity ownership in shaping technology strategies aimed at improving margins and reducing complexity. This insightful discussion is essential for anyone navigating the ever-evolving world of restaurant technology.

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Join Sindhu Rajan, Vice President of Enterprise Systems and Service Delivery at Hughes Network Systems, on the IFBTA TechBytes podcast with host Rob Grimes. Sindhu discusses her 17-year journey at Hughes, where she now leads the Enterprise Support Center, managing over 800 global broadband providers. She explores how Hughes supports industries like food service, hospitality, and retail in navigating digital transformation. With a focus on creating a frictionless customer experience, Sindhu shares how Hughes balances tech-savvy customers with those needing more guidance through their concierge program, ensuring seamless onboarding and support across diverse industries.

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Join host Rob Grimes on the TechBytes podcast, powered by IFBTA, as he sits down with Wade Allen, President of Costa Vida. Wade’s journey from the digital world to the restaurant industry is unconventional and inspiring. Starting with self-taught web development during the internet boom, he transitioned through roles in retail and grocery before leading digital transformation at Brinker International. Wade’s tech-forward leadership propelled him to CIO, and now at Costa Vida, he navigates the challenges of a growing fast-casual brand. Tune in for Wade’s insights on tech, leadership, and the evolving restaurant landscape.

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Get an exclusive insider's look at the must-attend events shaping the future of the restaurant industry. In this captivating podcast, Danny Klein, Editorial Director of QSR and FSR magazines, takes listeners behind the scenes of the QSR Evolution and Next Gen Restaurant Summits. Discover the innovative editorial approach that sets these conferences apart and uncover the latest trends transforming the foodservice landscape - from the rise of restaurant tech to the evolving role of women in leadership. Tune in for a treasure trove of insights that will inspire and empower restaurant operators, industry insiders, and innovators alike.

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In this episode of the TechBytes podcast, Jeff Caplan, CIO of Hooters of America, discusses his transition from the payments technology industry to his current role, emphasizing how his background has been crucial in navigating the restaurant's digital transformation. Caplan highlights Hooters' modernization efforts, including technology upgrades and AI integration, as well as its strategic expansion into non-traditional dining outlets and a focus on enhancing customer loyalty through data-driven decisions.

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In this episode of TechBytes, host Rob Grimes interviews Don Zimmerman, the recently retired Senior Vice President and Chief Information Officer of Landry's, who shares his extensive experience in the foodservice, hospitality, and retail industries. Zimmerman discusses the key technologies that have shaped the industry, the challenges of modernizing franchise organizations, and his experiences during significant mergers like Arby's and Wendy's. He also reflects on his career achievements, including the digital transformation of Wendy's, and the difficulties faced in aligning franchisees with technology mandates.

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Dive into the future of foodservice and retail technology with the latest TechBytes episode! Host Rob Grimes welcomes Courtney Radke, VP of Innovation at SageNet, for a fascinating discussion on the evolving world of managed network services. 
 
In this Spotlight, Courtney shares insights from his extensive career in restaurant technology, cybersecurity, and infrastructure. Now at SageNet, he's focused on building solutions that address real customer needs with an outcome-based approach. 

Key topics discussed include:

• The growing bandwidth and security demands of AI-powered voice ordering and other emerging technologies
• Why rushing to implement new systems can compromise security and efficiency
• The importance of viewing network connectivity as a foundational element, not just legacy infrastructure
• How IoT and connected devices are transforming restaurant operations
• And more…

 
Courtney offers valuable insights on future-proofing technology investments while balancing innovation, cost, and risk. He emphasizes the need for a measured approach to adopting new technologies, learning from past industry experiences. 
 
Whether you're a restaurant operator, tech provider, or simply interested in the future of dining and retail, this TechBytes episode offers valuable insights into the technology foundations shaping tomorrow's customer experiences. Don't miss this engaging discussion between two industry veterans as they explore the cutting edge of industry technology.

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This podcast episode features Martine Reardon, CMO and EVP of Content and Retail Strategy for the National Retail Federation, discussing the evolving retail industry. Reardon shares insights from her experience, including her role as Macy's CMO, highlighting the importance of integrating traditional and digital marketing channels. She emphasizes the need for collaboration between CMOs, CTOs, and CDOs in driving e-commerce growth and adapting to a digital-first environment. Reardon predicts advancements in personalization through AI and robotics but stresses the irreplaceable value of human empathy in customer experiences. The episode also touches on NRF's efforts in tracking consumer trends and showcasing global innovations, offering valuable perspectives on future-proofing retail strategies in an omnichannel world.








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This TechBytes podcast episode features Christopher Thomas-Moore, Domino's Chief Digital Officer, discussing the intersection of retail and food service industries through data-driven innovation. Thomas-Moore explores global technology scaling, AI's potential in restaurants, and the importance of balancing automation with human relationships. He shares insights on industry trends, challenges like voice adoption, and the benefits of personalization across sectors. The conversation, which took place at NRF-Asia in Singapore, offers valuable perspectives on navigating digital transformation while considering regional preferences and maintaining human connections. This episode provides strategic insights for professionals in retail, food service, and other industries undergoing digital evolution.

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This TechBytes podcast episode features Asif Khan, CEO of the Location Based Marketing Association, discussing the impact of location data and proximity marketing across various industries. The conversation covers topics such as geospatial insights, personalized customer experiences, and recent technological developments like facial detection. While exploring innovative strategies in retail, tourism, and transportation, the discussion also addresses important concerns about data privacy and consumer trust. The episode highlights how different sectors are leveraging location data to create seamless, personalized experiences, including examples from airlines, airports, and retailers like Walmart experimenting with virtual storefronts and metaverse experiences.







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In this week’s TechBytes Spotlight, host Rob Grimes sits down with Drew Holst, Vice President of Sales & Marketing, about Powerhouse Dynamics and their Open Kitchen platform. Connected kitchens and digital integrations are becoming more important to business operations - from reducing utility costs to optimizing equipment usage, these connections allow owners to remotely monitor and manage their operations more effectively. Drew also discussed how AI and automation will further advance connected kitchens in the future. Automation in the kitchen is the wave of the future and you don’t want to miss out. Tune into this week’s episode and learn how to get yourself better connected to the data coming out of your kitchen.

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In this final episode recorded on the floor at the 2024 National Restaurant Association Show TechBytes host Rob Grimes is joined by Kelly Esten, Head of Marketing & Partnerships at Toast. The pair discuss their experience walking the show, Kelly’s perspective on various partnerships and the technology ecosystem at large.
 
Beginning with their show observations, the topics of robotics, AI and data are top of mind. When thinking of the future, data sharing is a key focus for Toast, who has over 200 application partners. “When you think of AI, data is the foundation… and POS can be that hub of data for the broader partner ecosystem” mentions Kelly. She cautions however, that data is not the full picture. Having a pulse on the industry also means having conversations to bring context to the data at hand.
 
The conversation shifts in the second half of the episode where Kelly and Rob talk about the future of the industry. Looking to the future of technology within the restaurant industry, it’s important to be able recognize shifts that are happening in real time - aka automation and AI. Toast credits much of its success during the last 10 years to taking advantage of mobile, and applying technology to make restaurant staff job’s easier.

 
Enjoy this episode of TechBytes and gain insights on how to create successful tech partnerships, using and sharing data, and enabling the exciting technology exhibited at the 2024 National Restaurant Association Show.

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Unveiling the true potential of restaurant technology requires a blend of data analysis, research, accounting, and, most importantly, an understanding of the subject matter. From the floor of the 2024 National Restaurant Show, Rob is joined by Chief Information Officer Kevin Steele & Senior Vice President, Research & Knowledge Group, Hudson Riehle of the National Restaurant Association - two experts and perspectives from the association representing our industry.

The trio start their conversation about the state of technology in the restaurant industry. According to an Restaurant Association survey, labor recruitment continues to be the biggest challenge for operators. And on the back of COVID, this continues to propel the use of technology at restaurants. Because technology is still so young in the industry, it’s imperative to for operators to understand what they are purchasing from technology providers - and be able to challenge those suppliers to making sure customer data, for example, Is safe.

At the National Restaurant Show, technology is omnipresent. Where 15 years ago a Technology Pavilion did not exist, now tech can be found throughout the entire show and sessions. As it relates to technology, Kevin mentions the Association is focused on education, bringing practitioners together to find a mutual understanding, and finding solutions for the industry with growing challenges and threats requiring a focus on cybersecurity.

Tune in to this captivating episode of TechBytes, recorded live at the National Restaurant Show 2024, to gain insights into the pivotal role of operators in comprehending technology and to discover the Restaurant Association’s initiatives aimed at facilitating this understanding.

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In this special edition of TechBytes, 4 industry experts invited by the National Restaurant Association Show, sit down tor a conversation with Rob Grimes at the IFBTA’s TechDesk.  Representing an association, an operator, and a technology supplier, each guest shares their thoughts on technology from varying points of view.

The episode kicks off with Kelly Esten, Head of Marketing & Partnerships at Toast, and Kim DeCarolis, SVP of Strategic Growth with Craveworthy Brands who offer the supplier and operator perspective. The conversation concludes with a sneak peek of next week’s episode with the National Restaurant Association’s Hudson Riehle, SVP Research & Knowledge and Kevin Steele, Chief Information Officer.

This year’s show was attended by more than 58,000 foodservice professionals from 124 countries, and boasted over 2,200 exhibitors, with 34% being first-time participants.  Tune in to hear our guests weigh in on their observations of technology featured at the show, their views on current challenges operators face, and how technology impacts the industry and helps to address these challenges.

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In the very first edition of TechBytes, Rob Grimes has a tech conversation from the floor of the National Restaurant Show 2024, with Joanna Fantozzi, Senior Editor of Nation’s Restaurant News & Joe Guszkowski, Senior Editor of Restaurant Business.

The trio started the conversation by discussing the world of restaurant technology prior, during and after COVID - coming into present day. Joe mentions that QR codes is one technology that was non-existent almost a joke prior to COVID, but now they are omnipresent. Ghost Kitchens have had the opposite trajectory. During the early stages of COVID, Ghost Kitchens were seen as the future of the restaurant industry however the support has fizzled as consumers expressed concern over food quality and real estate was put back in play as operations reopened.  And now things have morphed into Virtual Brands and Dark Kitchens.

Moving over into the technology featured at this year’s Restaurant Show - the topic of Artificial Intelligence is brought up. Nearly every tech company at the show has some sort of AI offering.  What is behind all of this in reality, is the amount of data available and how the technology providers use it in their applications and make it available to their customers to help them operate.  Data makes the restaurant experience more personalized, gains insights about customers, and feeds AI applications. Other technologies broadly featured are robotics, kiosks, and of course POS.

Tune in to enjoy the inaugural episode of TechBytes filmed on location at National Restaurant Show 2024 to see what those that cover the industry see, experience and predict in the tech that enables the future of restaurants.

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