Explorez tous les épisodes du podcast TeamHealth360 - Boosting Healthy Team Communication to Support New Communities of Health

Charlie Roberts, a pharmacy student and our student ambassador, recently co-hosted With Trustee Robin Lansman, a lively webinar organised jointly with IHPE and the University of Nottingham (UoN). The event aimed to increase recognition of the Determinants of Health.

What do we mean by ‘Determinants of health’? And does it matter? Charlie started the webinar with a clear explanation of the ‘rainbow’ model of health determinants, outlining the many influences on health from our home, school, work and the wider environment.

IHPE provided a discussion panel with diverse interests and experience:

• Karen Neil, pharmacology, public health and mental health;
• Katherine Whittingham, BSc Health Promotion course lead at UoN;
• Robin Lansman, osteopathy and health promotion;
• Sylvia Cheater, dental public health, nutrition and settings based approaches.

Summary/description: In this podcast BSW AHP Faculty members share what they have been working and explain from their lived experience the value of working together across the system, paving the way for the wider health and social care workforce to deliver the highest quality of care to our population through maximising the potential of the AHP workforce. They reflect on the value of working together as a team, their learning on health and social care integration and how their experiences of working in the AHP faculty has supported leadership development and changed their perspectives.

Biography: This podcast was facilitated by Robin Lansman an Osteopath AHP, former President of the Institute of Osteopathy and founder of COGUK which he set up to provide training programmes to help health practitioners communicate more confidently and effectively with others. In this podcast Robin is interviewing members of the BSW AHP Faculty including Scott Buxton AND Claire Guyatt (BSW AHP Faculty Programme Leads), Michelle Houchin, Gemma Collins, Esther Webb, Sue Elliott and Mary Harvey (BSW AHP Faculty Workforce Development Leads).

Summary/description: In this podcast Vicky Gill and Mandy Tuckey share with Robin their lived experiences of working in a new environment within an arm’s length body. They explain their role as workforce fellows, how this opportunity to complete a fellowship is supporting their professional development and offer some suggestions and advice to others who may wish to consider taking on a fellowship.

Biography: This podcast was facilitated by Robin Lansman an Osteopath AHP, former President of the Institute of Osteopathy and founder of COGUK which he set up to provide training programmes to help health practitioners communicate more confidently and effectively with others. In this podcast Robin is interviewing Vicky Gill a physiotherapist from Somerset NHS Foundation Trust and Mandy Tuckey from the University of the West of England, who are currently working as AHP Workforce Fellows in the HEE SW AHP Programme Team.

Summary/description: In this podcast Dorset AHP Faculty members share what they have been working and explain from their lived experience the value of taking a network approach to delivering the work of the AHP Faculty working closely and on behalf of the Dorset AHP Council. They share how their AHP faculty has matured, developed and embedded into the wider system architecture. They share useful information on how they meet and support participation from across the different range of AHP professions and stakeholders, that has enabled them to take positive action and support the development of future AHP leaders within their system.

Biography: This podcast was facilitated by Robin Lansman an Osteopath AHP, former President of the Institute of Osteopathy and founder of COGUK which he set up to provide training programmes to help health practitioners communicate more confidently and effectively with others. In this podcast Robin is interviewing members of the Dorset AHP Faculty; Rachel Christian-Edwards and Debbie Lane.

Summary/description: This podcast is a conversation between Robin Lansman and Katy Wilson around her role as the project lead of the HEE SW Paramedic reducing attrition and improving retention in early career (REPAIR) project. Katy’s shared the project teams experience of coproducing recommendations that will support student paramedics and preceptees increase their confidence in clinical decision making as they transition from learners to autonomous practitioners. She also shared her personal development gained by taking on this regional project lead role.

Biography: This podcast was facilitated by Robin Lansman an Osteopath AHP, former President of the Institute of Osteopathy and founder of COGUK which he set up to provide training programmes to help health practitioners communicate more confidently and effectively with others. In this podcast Robin is interviewing Katy Wilson a Speech and Language Therapist by profession from Cornwall who is currently working as a south west regional reducing attrition and improving retention in early career (REPAIR) paramedic project as the project lead.

Summary/description: In this podcast the Somerset AHP Faculty members share what they have been working and explain from their lived experience the value of working together across the system to develop and grow the AHP workforce. They reflect on what is important to them, the benefits of collaboration and their motivations to get involved in the work of the AHP Faculty and the opportunities these roles provide to develop leadership capabilities.

Biography: This podcast was facilitated by Robin Lansman an Osteopath AHP, former President of the Institute of Osteopathy and founder of COGUK which he set up to provide training programmes to help health practitioners communicate more confidently and effectively with others.  In this podcast Robin is interviewing members of the Somerset AHP Faculty including Louise Albrich (Somerset AHP Faculty Chair), Ralph Hammond (Somerset AHP Faculty Projects Lead), Juliet Sturgess (Somerset AHP Faculty workforce development lead), Agnieszka Waligora (Somerset AHP Faculty AHP support worker development lead), Rosie Harry (Somerset AHP Faculty student placement expansion lead / clinical educator) and Claire MacFadzean (Somerset AHP Faculty L&D lead)

Summary/description: In this podcast Sarah shares some of the priorities being worked by the Cornwall AHP Faculty to invest in an allied health professional workforce to be proud of across Cornwall and the Isles of Scilly, in relation to being proud to be Cornish and achieving their ambition to deliver thriving health services and lifelong careers for those in the local communities wanting a rewarding career working as an AHP in health and social care.

Biography: This podcast was facilitated by Robin Lansman an Osteopath AHP, former President of the Institute of Osteopathy and founder of COGUK which he set up to provide training programmes to help health practitioners communicate more confidently and effectively with others. In this podcast Robin is interviewing Sarah Richards the Cornwall AHP Faculty Support Worker Lead

Summary/description: This podcast is a conversation between Robin Lansman and Carrie Biddle which explores the background to the COGUK key speaking skills leadership training programme that was designed to provide AHP Faculties, Fellows and Project Leads with an opportunity to build their communication confidence and engagement with wider stakeholders. The outputs of the training programme resulted in them each recording a podcast episode to put their skills into action.

Biography: This podcast was facilitated by Robin Lansman an Osteopath AHP, former President of the Institute of Osteopathy and founder of COGUK which he set up to provide training programmes to help health practitioners communicate more confidently and effectively with others. In this podcast Robin is in conversation with Carrie Biddle Regional Head of AHPs for the south west in Health Education England.

Who would you trust to give you quality feedback that would be honest and not just telling you what you want to hear? Thinking about your next speaker engagement, comparing it to a piece of theatre or a music...how does it make you feel to perform? How does the audience receive your performance? Have you developed rapport? Are you presenting yourself as well as you can? Are you sharing the story or topic in the most effective and engaging way? Leaning to be conducted or directed or even coached is a skill to learn to help you then make the best of you!

NHS England » The 14 allied health professions This podcast is a conversation between Carrie Biddle AHP Lead for Health Education England SW region with Founder of COGUK Robin Lansman AHP and Coach for the training programme.  We explore the background for the project and how it has been designed to provide interprofessional Leaders of AHP faculties and also AHP Fellows Leadership Speaker skills.  The key was to build their confidence and engagement within and outside of their teams. The 5 Modules develop insights and self reflection skills to provide greater Leadership authenticity as well as inherent confidence to help AHPs find their Leadership Voice. The modules are designed for MSTEAMS online for 25 individuals based in 4 Systems of SW of England. This project has also been a team building opportunity, that has spanned over approximately 8 weeks. Between coached sessions teams were encouraged to meet and reflect and then co create their Mission and Vision for their group. |This is designed to lead to 5 Questions they would like to be asked of themselves to help them explore their work and passions, for a final PODCAST interview for sharing on social media.  We have also worked closely worked with 3 AHP Fellows who go on to produce individual podcast Interviews as the output of the training to share on social media with colleagues and others. It has been important to bring out individuals contribution and flare to the fore front of their podcast interview. COGUK - Leadership Speaking Skills - Training Review for Your Team COGUK - Allied Health Professionals COGUK - Leadership Speaking Skills for Health-Related Professionals COGUK Trainer Profile: Robin Lansman

Interviews that are live can go in all different directions. Maintaining a professional voice and steer on the conversation as well as providing useful information for the listener is key. Keeping it light and engaging is also important so the host of the show is kept engaged and continues to ask good questions.

Do you to make a difference ? Coaching and mentoring have always been important for healthcare professionals. The work is hard and pressurised and although rewarding often has many personal and professional challenges. During covid19 the need for working inter-professionally has become even more pronounced and so skills that help communication and self awareness are paramount. Self awareness and reflection can help in developing Speaker skills that enable authentic engagement with others and help with influencing and motivating others in postive ways.

The balance between being challenging and making people feel uncomfortable is a fine line. Teams get used to working a certain way. Perhaps too comfortable or too dangerous. Either way that can lead to stagnation and no change.  As a Leader candour, when positioned well can help people develop and grow and progress. Health care delivery depends a growth mindset or it becomes a risk to everyone.

Preparing to be open minded and help a health professional get the facts and then assess you from their own perspective to hopefully find a new way forward for you and health make short notes if needed to refer to, what has worked or not worked and what you would really like from this appointment. What needs to change to make a new way forward?

Being a health professional means work can be so busy at times. Taking time out to review is key to growth and progression. Receiving feedback is useful and a good benchmark on what needs work. Providing others with feedback is equally useful for the feedback giver. Being in the receiving end of how it feels is important and is developmental too. Seeking honest and candid feedback from a critical friend who is on your side but willing to challenge is vital to make it all a worthwhile process.

Taking colleagues on a journey with you can create a bond and communicate values that go way beyond the subject matter of a lecture or workshop. Who you really are, what you have learned along the way and how you have grown is key in gaining a following. Be real and open and tell your story to become a stronger leader in health care and inspire others.

12 rules to keep on top of complex issues by pulling together streams of information and allow things to converge rather than get out of hand. In health care there are so many silos and border lines of responsibility that allow small bits of vital information to be lost that inform and help the "system" work. Patients and colleagues all depend on the detail as well as big picture thinking. Complex issues become more complex when loose ends are lost and levels of responsibility get blurred.

Balancing traits provides a chance to bring friend a great leadership style for collaboration especially when empathy and connection mixed with a modest and welcoming personality. Communities and colleagues and our patients need this inclusive understanding to feel safe to contribute and be heard.

What can we learn from social media ? How can it inform health care professionals as well as adding value to posts by others. Transforming health messaging and motivational positive messaging. Working inter-professionally is now vital to help patients navigate their care and offer options that help them achieve the best outcome they can. Shortening the patient journey helps save money but more importantly saves a patient suffering more than necessary. Patients reaching a dead end due to poor interprofessional working leaves them helpless and lost. This cannot be allowed to happen.

What do your audience want from their time spent with you? A clear takeaway message? Knowing your limits....and hearing questions and answering them or even returning the questions to gain clarity.

Sharing and learning with others is a key to development and taking your health professional leadership role forwards. Challenging others and asking questions whilst making others feel comfortable and open is also a key skill beyond the facts and knowledge being imparted.

Example of assessing Sciatica and communication with your patient. Nice Guidelines informed process and management is incorporated into this approach. Adapting tests and applying knowledge with and evidence base is Leadership at the heart of health professionals care delivery. Expressing what you do and more importantly think is key to working inter-professionally and and making a greater impact on patient wellbeing and progress. Silos of care reduce options for patients and ultimately could impact adversely on their care pathways.

A mix of personality types brings different qualities to a team of health professionals. Personalities can clash or be put to good use depending on how people are managed and valued. Making use of these traits can produce better overall outcomes by playing to peoples strengths. Interprofessional working means this area of leadership personality has to also overcome barriers as well as silos of professional style.

Coaching for health professionals can be even more useful when your coach has experience working in the healthcare field. Sharing experiences and acting as a role model is useful to provide real life examples and share challenges that were pivotal in developing the coach. Challenges occur in differing and similar ways between professionals and professions. Avoiding silos is key.

What process would help you develop most effectively in your health professional leadership journey? How does coaching vary from mentoring ? Why is reflection time so important? Guidance or a sounding board ? Coaching and mentoring can be mixed in differing ways to suit the individual. Covid19 2020 has made a huge difference to the need for interprofessional working and collaboration. Upping your communication and leadership skills has become key to reaching the community and delivering even more engaged healthcare that so many need.

We explore the steps from mission to vision and the SWOT analysis process to developing your interview questions for your first video or podcast. Reaching the community with confidence and sharing your knowledge and sense of purpose. Knowing self is the most effective way to work inter-professionally and have an open minded approach to learn from others work and experience. Less barriers and more forward momentum