Superstar Communicator podcast – Détails, épisodes et analyse

Welcome to another episode of the Superstar Communicator Podcast, hosted by Susan Heaton-Wright. In this episode, Susan Heaton-Wright sits down with Richard Liverman, the founder of Richer Solutions, a brand consultant and coach who specializes in helping professionals and small businesses articulate their unique value and stand out in competitive markets. Drawing on his wealth of experience with some of the world's biggest brands, Richard Liverman shares practical insights about building personal and business branding, overcoming "British modesty," and strategies to confidently communicate your worth.

Key Points from the Interview:

• Introduction & Background
  Susan Heaton-Wright introduces Richard Liverman and highlights his mission to help talented professionals and small businesses effectively articulate their value (00:00:02 - 00:01:02).

• The Challenge of Standing Out
  Richard Liverman discusses how many businesses have substance but lack the style to communicate it well, likening it to great products with lackluster marketing and the British tendency to be modest about achievements (00:02:10 - 00:04:42).

• Communication and Visibility in Business
  The conversation turns to similarities between small businesses and individuals in corporate roles who don't "grandstand," and how that can lead to them getting lost in the crowd (00:03:39 - 00:04:42).

• Helping People Buy from You
  Richard Liverman reframes sales as helping people to buy, encouraging a mindset shift especially for British businesses, instead of shying away from selling (00:07:35 - 00:07:54).

• Business Scaffolding & Personal Frameworks
  Richard Liverman explains the concept of "scaffolding"—the supportive frameworks (like reviews, routines, strategies) that enable people or businesses to perform at their best. Susan Heaton-Wright shares her "diva contract" story, drawing parallels to the scaffolding idea (00:08:17 - 00:12:04).

• Rest and Preparation
  The importance of rest and preparation as part of the scaffolding needed to maintain top performance is highlighted with examples from sport and personal routines (00:12:05 - 00:13:51).

• Brand DNA: Authentic Foundations
  Richard Liverman introduces the concept of "brand DNA"—understanding and communicating the authentic core of a business or person, including values, "why," and unique strengths. He outlines exercises like the Johari Window to uncover blind spots and enhance self-awareness around brand strengths (00:15:15 - 00:18:23).

• Feedback and Small Data
  The value of both structured and informal feedback (small data) in understanding how others perceive you/your business, helping refine both self-perception and outward communication (00:18:23 - 00:20:07).

• The Benefits of Clarity
  Richard Liverman explains how uncovering your brand DNA and scaffolding not only boosts confidence and communication, but also helps your audience more easily understand and form a connection with you (00:20:37 - 00:22:13).

• Standing Out in a Crowd
  The need to be strategic about networking and to resist comparison or being unsettled by others in your space—a reminder to focus on your unique value (00:24:20 - 00:25:11).

• Don't Be Boring!
  Richard Liverman shares his mantra "Don't be boring!"—encouraging innovation and challenging the "we've always done it this way" mindset (00:25:17 - 00:27:44).

• Building Presence and Getting Clients
  The importance of putting yourself out there, building credibility, and not relying solely on people "just finding you" (00:28:00 - 00:29:51).

• Top Three Tips from Richard

1. Don't be boring—challenge yourself to engage others.

2. Put yourself out there—no one else will tell your story for you.

3. Get curious—new opportunities and insights come from curiosity (
   00:30:16 - 00:32:13
   ).

• How to Connect
  Richard Liverman wraps up by inviting listeners to connect on LinkedIn, Instagram (@RicherSolutionsGlobal), or through his website (00:32:28 - 00:32:57).

This episode is packed with actionable insights for professionals, business owners, and anyone looking to build a personal brand that stands out with confidence and authenticity.

Download the transcript of the interview 

Meet Richard Liverman—a dynamic brand consultant and coach, founder of Richer Solutions, and champion for small businesses. With a wealth of experience working alongside some of the world's biggest brands, Richard specializes in helping talented professionals and businesses articulate their unique value and stand out in today's crowded marketplace. Combining substance with style, he empowers clients to become more visible, confident, and successful through strategic coaching and brand consultancy. Whether mentoring with Small Business Britain or guiding private clients, Richard's signature approach is all about building authentic personal brands, crafting effective business scaffolding, and inspiring others to "don't be boring—be amazing."


We create this podcast to empower others to speak and communicate with impact. Weselffund. If you value our content, we would be so grateful if you could'buy us a coffee' https://www.buymeacoffee.com/superstarcomms

Why not grab our Ten Top Tips to Being a SuperStar Communicator here

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Find out more about Susan Heaton-Wright–our host:https://offers.superstarcommunicator.com/susan-heaton-wright

Check out our SuperStar Communicator Store:https://offers.superstarcommunicator.com/superstar-communicator-store

SuperStar Communicator deliver a range of speeches, masterclasses, facilitated workshops and coaching for emerging leaders. We focus on empowering emerging talent to speak and communicate with clarity,confidence and credibility. If you would like more details please email us at hello@superstarcommunicator.com or why not book a call.

You can listen to all episodes of the SuperStar Communicator podcast and subscribe here.

Welcome to the Superstar Communicator podcast with Susan Heaton-Wright! In this powerful episode, Susan returns to the mic after a busy period of running mastermind courses, speaking, and coaching—ready to inspire her audience once again. Today's conversation centers around Black History Month and features award-winning HR professional, speaker, and activist Ije McDougall Together, they dive deep into the meaning and importance of Black History Month, share personal experiences of representation and bias—especially within the UK's healthcare sector—and discuss both the challenges and opportunities facing allies. You'll hear honest stories, insightful perspectives, and practical takeaways on how to celebrate, enjoy, and engage meaningfully with Black History Month. This episode is all about amplifying voices, embracing humanity, and reminding us how representation and allyship can spark real change. Get ready for a conversation that's equal parts thought-provoking and uplifting!

About Ije McDougall: Ije McDougall's story begins in Nigeria, where growing up surrounded by fellow black Nigerians meant concepts like Black History Month were virtually nonexistent—there was no need for it in a society where blackness was the norm. It wasn't until McDougall moved to the UK as an adult that the existence of Black History Month sparked confusion and curiosity. "Why was it necessary?" was the question that lingered.

After sixteen years of living in the UK, McDougall's perspective has evolved. Now, Black History Month is seen as a vital space—an opportunity for black voices to be amplified and heard without interruption. Through personal experience and reflection, McDougall's journey highlights the importance of celebrating black history in contexts where it's often marginalized, and how understanding grows with time and experience. You can contact Ije at IJETALKS.COM

Key points from the interview (bold)

Ije McDougall
00:04:09 - 00:04:25
Why Black History Month Matters in the UK:
"black history Month, from my perspective, is an opportunity for black people to speak uninterrupted is an opportunity for our voices to be amplified."

Ije McDougall
00:04:33 - 00:04:59
The Continued Importance of Black History Month:
"But the reason that we need Black History Month and for our voices to be amplified and for us to be able to speak uninterrupted is because at the moment that is not the case. It is because at the moment our lived experience and our history seems to be disregarded, belittled, or just completely erased."

Ije McDougall
00:07:47 - 00:07:51
Viral Topic: Challenging the Default Status Quo
Quote: "the narrative is still that the status quo, the default position, the norm is white male... but that does not necessarily mean that that is true or that is real"

Ije McDougall
00:10:54 - 00:11:24
Premature Births and Parental Anxiety:
"my first child, she was born at 27 weeks, so she was very, very premature. But the build up to that is things such as, you know, being told it's my first child. So I'm excited, as you can imagine, turning up to the scan with your bladder full because they tell you your bladder has to be full. So I turn up and I am bursting, but nowhere doing this scan. And I'm sitting there and we've ticked all the boxes because we want to know some measurements in regards to."

Ije McDougall
00:17:20 - 00:17:58
Viral Topic: The Impact of Representation in Media:
"every princess, there was no princess that looked like me. There was no good policeman that looked like me. There was no hero that looked like my brother. There was no good teacher, good policeman, wholesome family. They just never look like me. So that is the represent, the lack of representation that I grew up with. However, if we were represented, we were misrepresented as thugs, as criminals, as gang members, we were represented as the one that's not so clever, the comedian of the class, the one who is disposable."

Ije McDougall
00:18:49 - 00:19:01
Viral Topic: Diversity in Media Representation
"It's not that there has been a significant rise that is true in, you know, black and brown people on tv, but it is not to the detriment of anybody else."

Ije McDougall
00:19:16 - 00:19:34
Representation in Advertising:
"if we have a few months where there are no white people on tv, it still would not, it still would not tip it to the detriment of white people because everybody else grew up without representation or with misrepresentation."

Ije McDougall
00:20:47 - 00:21:05
The Reality of Allyship Online:
"I'm not seeing enough people stand up. I'm not seeing enough. You know, allyship is such a buzzword and it's such a useful term because it tells you who people are. But I'm not seeing as many as I wish I was seeing."

Ije McDougall
00:22:25 - 00:22:43
Viral Topic: Authentic Allyship
"You need to understand the issues as a human being. First of all, you do need to gain proximity. Try and get your head around it. And if you, from a human level, you see that, no, that's not fair because another human being shouldn't have to do this, then by all means, it's time to, you know, stand up in your standing up."

Ije McDougall
00:23:31 - 00:23:41
Viral Topic: The Power of Authenticity Online:
"She's not aggressive, she's not fighting anybody, she's not in any debates or arguments. But she just clearly states who she is, what she stands for. And people know."

Download the transcript of the interview 

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·       masterclasses,

·       facilitate workshops,

·       deliver speeches –

·       face to face and virtually

·       Mastermind and programmes

·       coach individuals.

More information on our services HERE

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Find out more about Susan Heaton-Wright – our host: https://offers.superstarcommunicator.com/susan-heaton-wright

 Check out our SuperStar Communicator Store: https://offers.superstarcommunicator.com/superstar-communicator-store

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your Career Accelerator Checklist here

Thank you for listening!

 https://podfollow.com/superstar-communicator-podcast/episode/1bb753ffe0d4b92f8968fdb34b9b08ddc413f6a0/edit

Welcome back to another episode of the Superstar Communicator podcast, where we delve into the fascinating world of cross-cultural communication. In today's episode, our hosts, Susan Heaton-Wright and Nick Simon, are joined by special guest Michael Gates, a renowned authority on understanding different cultures. Michael brings over 30 years of experience in the field of cross-culture, and in this episode, he shares valuable insights on mastering cross-cultural communication.

Throughout the episode, Michael shares two real-life examples related to air travel that highlight the challenges and nuances of intercultural communication. From a delay caused by bad weather to a situation involving a Russian and a German passenger, these stories provide a glimpse into the complexities of cross-cultural interactions. But it's not just about air travel; Michael takes a deeper dive into the various cultural communication styles and how they impact our interactions. From linear professions like engineering and accounting to multi-active professions such as sales and marketing, he explores how different cultural backgrounds shape our communication strategies. Furthermore, Michael delves into the dangers of stereotyping and generalizations, recounting personal experiences teaching about India and challenging prevailing misconceptions. He emphasizes the importance of cultural assessment, teamwork, and effective communication in international projects. Join us as we explore the intricacies of cross-cultural communication and learn valuable strategies for navigating diverse cultural landscapes. Get ready for an enlightening conversation filled with practical tips and captivating stories. Let's dive right in!

Michael Gates is owner of Michael Gates CrossCulture and an associate fellow at the Said Business School, University of Oxford. He has been in the field of cross-culture for more than 30 years, following 5 years in radio in Manchester, and a couple of years teaching communication skills.

Key points from the interview

[00:00:02] Welcome to the Superstar Communicator podcast.

[00:05:08] Culture: collective programming of the mind, experiences, parents, history, language, religion.

[00:07:18] Dangers of stereotyping; limited personal experience.

[00:11:10] Flight delay blamed on bad weather in Munich.

[00:14:28] Stereotypes impact international team dynamics greatly.

[00:18:04] Multi active professions include sales and marketing. Multi active leaders are good at emotionally persuading people but may be disorganized or break rules. Reactives focus on listening and promoting harmony, especially in Far East cultures.

[00:20:53] Misunderstood ideas about Southeast Asia's communication style.

[00:24:14] Building trust through cross-cultural workshops and communication.

[00:29:50] Using AI for short answers in intercultural questions

[00:33:03] Culturally attuned language program in multiple languages.

[00:35:02] Keep it simple, no idioms, adapt style.

[00:40:18] Person considered proposal, hesitated due to grammar fears.

[00:41:04] Adapting to cultural differences: talk or observe.

Download the transcript of the interview

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

Welcome to the SuperStar Communicator podcast! In this episode, we dive into a thought-provoking conversation on International Men's Day with special guest, Mike Pagan. Together with Susan Heaton-Wright and Nick Simon, Mike shares his insights on the importance of peer support, mental wealth for men, and the impact of social media on mental health. We explore personal stories, practical tips, and expert advice on creating a supportive network, prioritizing self-care, and navigating the challenges of modern work environments. Join us as we delve into this engaging discussion and gain valuable takeaways for personal growth and well-being.

Key points from the interview

01:57 Men need help asking for support, vulnerability.

05:48 Transitioning through life stages, evolving with people.

08:03 Identify genuine support in your network.

11:14 Active mindfulness through physical activities like rugby.

15:52 Teenage daughter faces FOMO and social pressure.

17:27 Echo chamber of algorithms reinforces bias on social media.

21:33 Hybrid work is here to stay.

26:50 Men must be open and seek support.

29:15 Bob called for intuitive reason, hospital official insight.

31:28 FAF: False start of feeling fulfilled, mental wealth, well-being, support, reach out, recall, relate.

Download the transcript of the interview

About Mike: Mike Pagan has always been passionate about creating a space for men to ask for help and be vulnerable. He recognizes the historical tendency for men to be reluctant to seek assistance and is committed to changing that narrative. With a focus on promoting mental health and well-being for men, Mike is dedicated to establishing frameworks that allow for vulnerability and imperfection. His mission is to encourage men to put their hands up and ask for help, creating a more open and accepting environment for all. More information: https://mikepagan.com

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

Welcome to another exciting episode of the SuperStar Communicator podcast, where we delve into the world of business, communication, and success. Today, we have the privilege of hosting the incredible Jeffrey Hayzlett, a renowned business expert and media personality. In this episode, Jeffrey shares invaluable insights on why radical humility is the key to success. He reveals how building a strong brand, creating engaging content, and connecting with your audience can propel you to new heights. Through his own experiences, including being a Chief Marketing Officer and a judge on The Celebrity Apprentice, Jeffrey offers practical advice for businesses big and small. So grab a cup of coffee, sit back, and join us as we explore the power of radical humility with Jeffrey Hayzlett. Let's get started!

Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman and CEO of C-Suite Network, home of the world's most trusted network of C-Suite leaders.

Key points from the interview

[00:01:17] "Appreciate opportunity to connect with worldwide audience."

[00:03:39] Open network, build brand, engage community, attract customers.

[00:11:31] Create great content, share it strategically.

[00:14:18] Radical humility, transparency leads to success.

[00:18:34] Communication has changed from broadcasting to personalization.

[00:22:04] Trusted network in business with credible content.

[00:26:42] Importance of social media, listening and feedback.

[00:28:52] Jeff has four bestselling books, emphasizes importance of people over profit, contact at Jeff@csuitenetwork.com , active on social media.

Download the transcript of the interview

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

Celebrating the 30 Day Plan from SuperStar Communicator

Introduction: Hello, everybody. It is a very exciting day because I am am launching the Superstar communicator 30 day plan. And very exciting. I have have contributed to other books in the past, which has been a huge honor but this is my first one of a number that I'll planned. And I have my partner in crime from podcasting. Nick Simon, who's gonna ask me some questions about the superstar communicator 30 day plan.

Key points from the interview (bold)

[00:02:23] Celebrate strengths, challenge weaknesses, grow skills.

[00:04:27] Smiling changes conversation dynamics and perceptions.

[00:06:56] Amazon offers Susan Heaton- Wright's 30-day plan.

Download the transcript of the interview (add link from SuperStar Communicator)

https://superstarcommunicator.com/wp-content/uploads/2023/09/30-day-plan-transcript.pdf

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase your copy of the 30 Day Plan here:

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

"On this episode of SuperStar Communicator, our hosts Susan Heaton-Wright and Nick Simon are joined by the renowned speaker and pitch coach, Sam Horn.

In this episode, Sam shares a powerful technique on what to say in the first 60 seconds of a presentation, pitch, or negotiation that will captivate your audience, earn their respect, and generate buy-in.

She encourages listeners to shape behavior rather than shame it, and shares practical tips on how to introduce oneself effectively and provide specific details to facilitate follow-up conversations. With her wealth of knowledge and experience, Sam Horn aims to help listeners improve their communication skills, handle difficult situations, and have honest conversations. Whether you're navigating corporate environments, personal relationships, or any other aspects of life, Sam's teachings and insights will equip you with the tools you need to confidently express yourself and cultivate meaningful connections. So tune in to this enlightening episode of Susan Heaton-Wright with Sam Horn, and discover how to effectively navigate conversations, make a lasting impression, and communicate with impact.

Key points from the interview:

00:02:44] Disagreeing with friends, focus on common ground.

[00:09:19] Discover four conflict styles: avoid, accommodate, angry, assert.

[00:13:31] Counselor sets boundaries for student support.

[00:23:26] Technique to win respect and buy-in in 60 seconds.

[00:30:31] Invite, incentivize, introduce, be memorable, provide contact information, offer value, increase engagement.

[00:37:17] Criteria for publishing a book: show the shift.

[00:42:11] Joe started as an individual consultant. Then he created an umbrella brand called "Brief Lab" to stand out. This led to a book deal and a successful career.

[00:48:49] Umpire stops fighting, avoid blaming, find solutions instead of fault. Remove "no can't," use "yes as soon as."

[00:55:24] Avoiding conflict won't make it better.

[00:59:01] Growing up in silence, tiptoeing around relationships.

Download the transcription

Sam Horn is the Founder/CEO of the Tongue Fu! Training Institute. She is the originator of the trade-marked communication process called Tongue Fu! which has been taught to hundreds of organizations worldwide - including Oracle, Intel, Accenture and Outsystems. Her newest book TALKING ON EGGSHELLS received a cover endorsement from Whole Foods founder John Mackey who calls it "the course-correct for today's cancel culture.

People can contact us at Sam@SamHorn.com to receive a free WORDS TO LOSE - WORDS TO USE reminder card they can post by their desk and on their refrigerator to keep these tips in sight, in mind so they say what they want to say ... the first time and every time. You can purchase her latest book "Talking on Eggshells" HERE

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

And why not subscribe to our podcast!

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of SuperStar Communicator podcast, host Susan Heaton-Wright  interviews Angela Johnson, a certified Scrum trainer and author. They discuss the importance of trust and communication in building strong teams, particularly in the context of implementing Scrum and Agile methods. Angela shares her experience teaching virtual classes during the pandemic, detailing how her organization had to quickly adapt and pivot to virtual teaching to stay afloat. She highlights the challenges of teaching virtually to a global audience, recognizing the need to be more aware of cultural and linguistic differences. 

Key points from the interview:

[00:00:26]  interviewing Angela Johnson on Scrum.

[00:06:42] Diverse opinions, respectful disagreement lead to strength.

[00:10:26] Certifications are important but not sufficient.

[00:11:32] Scrum Alliance adapts classes to virtual format.

[00:17:47] Adapted classes virtually changed world of work.

[00:19:16] Breaking silos, sharing knowledge, and promoting transparency.

[00:24:04] Building trust through vulnerability and shared experiences.

[00:26:33] Teams need agreements for effective collaboration. Some teams have them, but they may need revision. Guardrails can be set for behavior and decision-making. An expired agreement can lead to toxic behaviors.

[00:29:43] Book about failures turned into valuable learning.

[00:32:20] Engaging interview sparks thoughtful reflections and gratitude.

Angela Johnson is a Certified Scrum Trainer (CST) and the author of "The Scrum Master Files: secrets every coach should know". As a professional people geek, Angela helps others successfully implement Scrum and Agile to achieve their goals and objectives. You can contact Angela at https://scrumfiles.com where you can also purchase her book.

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

And why not subscribe to receive great content from us.

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of SuperStar Communicator titled host Susan Heaton-Wright and co-host Nick Simon engage in a live discussion with guest Raquel Ark. The episode dives deep into the importance of listening in leadership and creative problem-solving.

The episode highlights the episodic nature of listening, with moments of focused attention being crucial. Listeners are encouraged to pay attention to when they listen at their best and recreate those conditions to foster effective listening. Self-listening and feedback are also discussed as methods to improve listening skills.

Key points from the podcast:

00:03:00] Listening is a powerful and energizing superpower.

[00:04:26] Effective listening: being present, fully engaged.

[00:12:32] Listening is harder than people think. It's important for leaders to listen to their teams. Good listening promotes complex thinking and understanding. Asking questions and showing genuine interest is key.

[00:17:13] Listening and showing interest is crucial.

[00:19:31] Powerful listening: ask questions and follow.

[00:22:39] Leaders need clarity, discipline, and structure in listening. They should create conditions for effective listening.

[00:28:39] Allow yourself to fail and start over.

[00:34:20] Powerful women write book on embracing equity.

[00:38:41] Thank you Nick and Raquel, much appreciated.

Download the transcription here.

Raquel Ark, MA, CPC, is a podcast host, speaker, mentor, coach and trainer. She has over 25 years of experience in multinational corporations and academia, currently spending most of her time in tech. She is the Founder of listening ALCHEMY, a communication training and coaching organisation including foundational, evidence-based listening and communication programs. She is the podcast host of the listening SUPERPOWER podcast focused mainly on listening in teams and organisations for more effective communication. She has spoken on the TedX stage. Raquel is currently the President of the International Listening Association. She is a Puerto Rican-American living in Germany.

You can contact her here:

Email: contact@listeningalchemy.com Website: https://listeningalchemy.com/ LinkedIn: https://www.linkedin.com/in/raquel-ark-b2067613/?originalSubdomain=de Facebook: https://www.facebook.com/people/Listening-Alchemy/100027214076836/ Instagram: https://www.instagram.com/listening_alchemy/ listening SUPERPOWER podcast: https://listeningalchemy.com/podcast/

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of the SuperStar Communicator podcast, we dive into the world of neurodiversity and communication with guest Diva Dias. Diva believes that those who are neurodiverse have a unique superpower when it comes to communication due to their curiosity and open-mindedness. This perspective also allows them to look at situations in multiple ways, leading to creative solutions that others may not consider.

Diva also discusses the role of AI in emotional intelligence and why we should embrace diverse forms of communication versus relying on technology as the norm. Additionally, the importance of creating a culture where neurodiverse employees feel free to express themselves and share their thoughts is emphasized, along with tips on how to combat self-judgment and get out of overwhelm.

Diva Dias is a global speaker and facilitator of Access Consciousness classes and seminars, who shares her perspective on curiosity as a driving force behind innovative solutions in the marketplace and how understanding our differences can lead to a more empowered society.

Key points of the interview:

[00:04:41] "The Unique Mental Imagery of Individuals with Autism"

[00:09:49] "Autism and neurodiversity as a superpower"

[00:12:46] "How Asking Questions Can Empower Neurodiverse Employees"

[00:18:42] "Combat Self-Doubt and Boost Creativity: Expert Advice"

[00:23:23] "Embrace Neurodiversity through Perspective Changes and Curiosity"

[00:29:23] "How Asking Questions Can Help You See Differently"

Download the transcription here

You can find out about Diva Diaz and her work here

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SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

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