SubscriptionX - The Subscriptions…

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https://www.linkedin.com/in/katie-searles-522451132/
10 partages
https://www.linkedin.com/in/michael-smink/
4 partages
https://www.linkedin.com/in/desireubensealey
2 partages

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SubX Subscription Economy Podcast - LIVE at SubX World

Saison 1 · Épisode 1

mardi 20 juin 2023 • Durée 22:35

Recorded on site at the inaugural SubX World conference held in London this May. Avalara’s Sacha Wilson, SMOL’s Neil Campbell and Chargebee’s Tarmo van der Goot launch this brand new look at the subscription economy.

DeliveryX editor Katie Searles asks the SubX World speakers and sponsors their experiences in this fast evolving market.

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SubX Subscription Economy Podcast - Product Subscription with The Cheese Geek and Origin Coffee

Saison 1 · Épisode 2

mardi 20 juin 2023 • Durée 24:41

Covering home delivery subscriptions ranging from wonky veg to toilet paper; dog food to craft gin; and the various meal kits, as well as scheduled consumables. Internet Retailing’s Katie Searles and Avalara’s Louis Fitzpatrick hear from The Cheese Geek and Origin Coffee as they stress the importance of technology and understanding your customer for product subscription success

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Bella & Duke: Building a £50mn subscription

Saison 3 · Épisode 2

mardi 1 juillet 2025 • Durée 27:22

Mark Scott, co-founder of Bella & Duke, visits the booth to tell Shakti Bharath, VP of Solution Consulting, Chargebee and Katie Searles how he built a subscription business from the love of pets. Inspired by an interest in wellness, and the raw food movement, Scott took his subscription business from zero to £50mn and profitability.

Discussion points in this episode:

Learning how to fail…fast
The death curve, and how to avoid it
Why achieving an R number greater than 1 is crucial for subscription businesses

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Babbel: Every user is an individual

Saison 3 · Épisode 3

mercredi 16 juillet 2025 • Durée 24:19

Ammar Ahmed Qureshi, Director of Revenue CRM at Babbel, and Madhuri Narayana K, Director - Customer Success & Consulting at Chargebee, bring a wealth of experience to the booth. This episode not only covers Ammar’s current role at language-learning subscription Babbel, but also allows him to bring extensive knowledge from the telecommunications industry with key lessons to pass onto any subscription firm.

Discussion points in this episode:

What subscriptions businesses can learn from telecom
Why AI is the end of customer cohorts
Why traditional CRM strategies no longer meet the needs of subscription businesses
How to future-proof a subscription business?

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Financial Times: Subscriptions? Membership? Community?

Saison 3 · Épisode 4

mercredi 30 juillet 2025 • Durée 24:29

Marie Goddard, Director, Customer Experience and Loyalty Marketing at the FT brings her publishing experience to the booth, while Shane Mc Hugh, Enterprise Account Executive at Chargebee, explains what subscription retailers can learn from the banking industry.

Discussion points in this episode:

Why a cancelled subscription isn’t always the end
How giving readers, or subscribers, choices that work for them can help build and maintain engagement
Is subscription even the best word for these services? Could Membership strike the right tone?

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SubX Subscription Economy Podcast - Rental Market with The Bike Club

Saison 1 · Épisode 3

mardi 20 juin 2023 • Durée 27:56

A dress for a special occasion, a designer handbag, even curated wardrobes - this episode will look at how retailers are renting their fashion out. But it is not simply apparel that is rentable, we are joined in the studio by The Bike Club’s founder James Symes.

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SubX Subscription Economy Podcast - Physical Retail and Refillables with Wild and Origin Coffee

Saison 1 · Épisode 4

mardi 20 juin 2023 • Durée 23:28

In this episode we will hear from natural deodorant company Wild who aim to transform the bathroom with a range of refillable products. Origin Coffee are also back to describe how physical stores (or coffee shops) can play their part in this refillable revolution.

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SubscriptionX 2024 - Victorinox

Saison 2 · Épisode 1

lundi 20 mai 2024 • Durée 26:08

Desi Reuben-Sealey, Senior Manager UX, Victorinox (Swiss Army Knife) joins Katie and Michael in the booth for a look at the importance of user experience - whether that is in a physical store; a direct-to-consumer offering or a subscription service.

Discussion points in this episode:

How can retailers ensure high quality user experience across multiple touch points
Why excellent and on-going customer service is key to a legacy brand
The part brick and mortar stores have to play
Desi’s taste in watches

Behind the microphones:

Desi Reuben-Sealey, Senior Manager UX, Victorinox:

https://www.linkedin.com/in/desireubensealey

Michael Smink, Strategic Growth Lead EMEA, Chargebee:

https://www.linkedin.com/in/michael-smink/

Katie Searles, Editor, InternetRetailing and DeliveryX:

https://www.linkedin.com/in/katie-searles-522451132/

(00:00) - Tempo: 120.0

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SubscriptionX 2024 - JOMO Club

Saison 2 · Épisode 2

mardi 28 mai 2024 • Durée 20:34

Gemma Mills, CEO & founder of JOMO Club - a D2C membership featuring artisan alcoholic drink alternatives designed to promote the ‘Joy Of Missing Out’ - joins Katie and Hessell to discuss the inspiration behind her subscription business.

Discussion points in this episode:

How entrepreneurial spirit helps when launching a new subscription
Why events, and different seasons, are a key consideration when scaling a business
How to build a club or community of shoppers
What lessons can be learnt along the way

Behind the microphones:

Gemma Mills, CEO & founder of JOMO Club:

https://www.linkedin.com/in/gemmamills1

Hessel Mulder, Enterprise Account Executive at Chargebee

https://www.linkedin.com/in/hessel-mulder

Katie Searles, Editor, InternetRetailing and DeliveryX:

https://www.linkedin.com/in/katie-searles-522451132/

(00:00) - Tempo: 120.0

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SubscriptionX 2024 - The Intelligent Brief

Saison 2 · Épisode 3

mardi 4 juin 2024 • Durée 19:44

Katie and Sjoerd speak to James Hirst, Founder & Director, The Intelligent Brief, about its focus on using ML and AI to streamline and enhance the early stages of creative brainstorming and planning to increase efficiency in the creative process.

Discussion points in this episode:

The potential AI has to make running a subscription business more efficient
Why now is the right time for retailers, of all sizes, to be thinking about AI
Why a re-education is needed
Where should retailers and subscription companies be using caution around these advancements

Behind the microphones:

James Hirst, Founder & Director, The Intelligent Brief:

https://www.linkedin.com/in/jamesahirst

Sjoerd Feenstra, Enterprise Account Executive at Chargebee:

https://www.linkedin.com/in/sjoerd-feenstra/

Katie Searles, Editor, InternetRetailing and DeliveryX:

https://www.linkedin.com/in/katie-searles-522451132/

(00:00) - Tempo: 120.0

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