Shut The Backdoor – Détails, épisodes et analyse

"The main reason people get into trouble is they don't deal with things when they're small."

Episode Highlights

[00:01:22] Why time management, empathy, and discipline are inseparable
[00:02:04] The "layering effect" and how unresolved issues create anxiety
[00:04:35] Why dealing with problems immediately reduces long-term stress
[00:07:17] Daily planning, reflection, and anticipation as leadership tools
[00:10:33] Understanding urgent, important, and vital work
[00:13:22] Empathy and discipline as the two levers of leadership
[00:16:20] Psychological safety and its role in performance and trust
[00:35:11] The "fly story" and what it reveals about responsibility
[00:43:10] The Morning Magic Planner and building sustainable habits

Unaddressed responsibilities don't disappear. They stack up, creating stress and eroding trust. Lee Cockerell, retired Executive Vice President of Walt Disney World, joins the conversation to share why time management is really about responsibility and leadership. He shares stories and his experience to share how planning, reflection, empathy, and discipline work together to create psychological safety and stronger performance.

Resources

 www.redoxengine.com

Past Podcast Episodes 

https://redoxengine.com/solutions/platform-security

Have feedback or a topic suggestion? Submit it using this linked form.

Matt Mock  mmock@redoxengine.com 

"Good security habits should reduce stress, not add to it."

Notable Moments

[0:00–2:17] Holiday phishing scams and why "too good to be true" usually is

[2:33–3:53] AI voice cloning and the rise of deepfake phone scams

[4:06–5:20] Personal vs. work data and accidental cloud uploads

[5:35–7:05] Shoulder surfing risks and protecting your screen in public

[7:23–9:26] Public Wi-Fi safety, fake networks and VPN realities

[9:44–10:52] Password managers and eliminating risky password habits

[11:12–12:34] Passphrases, XKCD wisdom and stronger password strategy

[12:52–13:25] Podcast update and what's coming next

This episode brings together members of Redox's security team to share holiday-specific security guidance. Topics include phishing awareness, AI-powered voice scams, separating personal and work data, device safety in public spaces, secure use of public Wi-Fi, password managers, and building stronger passphrases. The focus is on practical habits that reduce risk during a high-distraction season.

Resources

 www.redoxengine.com

Past Podcast Episodes 

https://redoxengine.com/solutions/platform-security

Have feedback or a topic suggestion? Submit it using this linked form.

Matt Mock  mmock@redoxengine.com 

"We have to make sure AI doesn't just automate what we've always done. It should elevate what's possible."

Notable Moments

00:40 – What's pushing us to talk about AI now?

04:22 – A call for AI mission statements

08:18 – When tools lead before people: the risk of reactive adoption

11:05 – Defining AI boundaries: what it should never replace

15:33 – ChatGPT, Canva, Magic School: the tools already in use

18:42 – The importance of transparency and human oversight

22:55 – Reframing AI as "instructional support," not just automation

AI isn't something on the horizon. It's already woven into our daily workflows, often in ways we barely notice. As Redox team members, we're right in the thick of it, navigating both the promise and the risks that come with this powerful technology.

Our aim is to make AI practical, secure, and empowering across our organization. With insights from our security engineering team and guest Brent Ufkes, we focused on key strategies that work for us. When new AI tools crop up, curiosity comes first, but we never skip the important questions: Who's using it? What kind of data is involved? How does it fit into our existing risk frameworks?

Our approach is audience-centered. We evaluate AI exactly as we would any other tool, by layering data classification and security reviews to make sure nothing sensitive, especially PHI, gets mishandled. Education sits at the core: regular updates in Slack, comprehensive living documents, and clear policies all aim to keep things transparent and flexible. Brent reminds us that all policies work together. AI doesn't trump privacy or compliance, and training never ends.

We're building a "culture of learning," leaning on established security tools like DLP solutions and endpoint monitoring to keep things safe behind the scenes. AI tools are only as good as the context we provide and the prompts we write, and we're always improving together.

The biggest takeaway? AI can give us a real edge if we put security, clarity, and cooperation first. At Redox, we don't just adapt to change; we shape it, one secure workflow at a time.

Resources

  www.redoxengine.com

Past Podcast Episodes 

https://redoxengine.com/solutions/platform-security

Matt Mock  mmock@redoxengine.com 

"DLP is not just a tool that we have. It's also the ongoing education that we have for our employees to further minimize the occurrences of data mismanagement."

Having strong Data Loss Protection (DLP) systems stops bad actors while also protecting employees from making accidental mistakes too. Every day, we put trust in the secure flow of health data. However, no matter what safeguards are in place, human error is one of the most common causes of data loss in companies. Security engineer, Zak Cowan, joins to share why data loss protection, or data leak protection, is paramount for a company like Redox.

The everyday person may think about DLP as a way of securing photos and contacts. However, there is a lot more data that comes in and out of a corporate system. To those companies, data loss protection, or DLP, covers critical information such as social security numbers, bank account numbers, and particularly for a company in our space, health information. DLP protects companies from this sensitive information making its way out of their secure ecosystem and into potentially harmful hands. 

DLP is much more than stopping cybercriminals; it's about creating guardrails for our whole team, preventing unintentional mistakes that can expose sensitive info, especially as so many of us work remotely or on the go. 

It's not just the big bad outsiders we have to watch for. The majority of data leaks happen because of honest errors by well-meaning team members. That's where DLP tools shine. By monitoring endpoints and cloud apps, we add invisible safety nets without grinding productivity to a halt. Education is equally critical. The best DLP solution works hand-in-hand with ongoing security training, offering helpful nudges right when someone needs them.

As technology races ahead, especially with the rise of AI, our strategies can't remain static. Zak urges us to stay curious and agile, integrating DLP solutions that evolve as new threats, tools, and workflows emerge. AI brings both risk and opportunity, so our policies and education need to keep pace, making sure every Redoxer knows what's ok (and what's not) when it comes to handling data.

Protecting sensitive information is like having a dedication to locking the digital doors while also making sure we haven't accidentally left a window open. At Redox, keeping health data secure is a team sport. By blending the right tools, targeted education, and a healthy dose of vigilance, we're collectively shutting the back door one proactive step at a time.

00:52 Corporate Data Loss Protection

03:24 Remote Work DLP Challenges

07:18 Security Education Needs Technical Support

11:12 Alert System Enhances User Awareness

14:35 AI's Impact on Data Security

17:31 Unexpected Innovations Challenge Policy Adaptation

Resources

Have feedback or a topic suggestion? Submit it using this linked form.

 www.redoxengine.com

Past Podcast Episodes 

https://redoxengine.com/solutions/platform-security

Matt Mock  mmock@redoxengine.com 

"That's when it starts getting really scary. This is no longer just an email trying to get some gift cards. This stuff can lead to the bigger attacks that then can directly impact patient care."

Notable Moments

01:02 Phishing: Persistent Cybersecurity Threat

03:27 Cybersecurity's Evolving Threats

09:15 Phishing Scams: Calls and Video

10:23 Rise of Deepfake Scams and Counterfeit Reality Attacks

15:43 Vulnerability in Healthcare as Cybersecurity Threats Escalate

21:49 MFA and Password Management Trends

24:39 Stopping Phishing with Email Security

28:24 Advanced Phishing Training Strategies

32:05 Effective Phishing Training Strategies

34:07 Ineffective Automated Training Solutions

Episode Resources

Resources

 www.redoxengine.com

Past Podcast Episodes 

https://redoxengine.com/solutions/platform-security

Have feedback or a topic suggestion? Submit it using this linked form.

Matt Mock  mmock@redoxengine.com 

Meghan McLeod mmcleod@redoxengine.com

Receiving a suspicious email, a text message claiming a lottery win, or an urgent request from a "bank" are instances of a cyber menace many know as phishing. While the term might initially bring the mental image of casting a line into a tranquil lake, this type of phishing is anything but relaxing. It's a threat lurking in our inboxes and beyond, which is why it is important to stay vigilant with the ever-evolving social engineering attacks.

Phishing has been a thorn in the side of cybersecurity for ages. The goal is to secure sensitive data like passwords or financial information or to install malicious software on a device, all under the guise of legitimate communication. The attackers attempt to capitalize on human error, exploiting the trust between people and technology. Phishing remains a top method for hackers due to its low cost and unfortunate high success rate. As Matt Mock highlights, phishing's simplicity is what makes it so dangerous. 

Grammatical errors or suspicious links used to make phishing attempts easy to spot. Now AI advancements have made attacks more sophisticated by creating convincing emails clear of grammar errors. They are using voice calls, video messages, and text messages with deceptive stories that sound real while demanding quick action. Home networks have brought on new challenges as remote work blurs the lines between home and professional security.

The valuable data in healthcare makes them an irresistible target for cybercriminals. Healthcare data is rich with information that commands a high price in the black market. Attacks that compromise healthcare data can have serious repercussions, affecting both privacy and the quality of care. The need to protect healthcare data has never been more pressing.

Preparation is paramount. Improve defenses by emphasizing advanced security measures like multifactor authentication (MFA), engaging training programs, and regular phishing tests. As cybersecurity professionals at Redox, we have the tools and responsibility to educate and protect against these persistent threats. Stay vigilant so you can help others anticipate the next wave of phishing schemes. Remember, it's not just about locking the back door; it's about securing all entry points.

"Putting this effort into the bug bounty helps us identify any sort of gaps that we might be missing, plug holes as fast as we can, and reward the researchers for all the efforts that they spend with us."

Being asked to embrace hackers may sound counterintuitive. However, in today's fast-paced world of healthcare security it's a strategy worth exploring. Brent Ufkes is a staff security engineer at Redox, joins for a conversation about bug bounty programs. He shares how these programs can become a game-changer for organizations like ours. 

This episode explores:

• Understanding Bug Bounty Programs: Brent breaks down the essentials of a bug bounty program, how it contrasts with traditional penetration testing, and the ongoing collaboration it fosters between organizations and ethical hackers.
• Benefits Beyond Security Companies: There are a number of people that can benefit from bug bounty programs. Brent shares insights that it's not just for security companies; any organization that offers a solution can find value in welcoming ethical hackers.
• Healthcare's Unique Security Challenges: With considerations to compliance and patient safety, the conversation delves into why healthcare organizations, in particular, should consider bug bounty programs to safeguard against an evolving threat landscape.

Embracing bug bounty programs is a way to preemptively uncover vulnerabilities and enhance security postures, especially in the healthcare sector. Are you curious about how a bug bounty program could be implemented in your organization? Tune in to "Shut the Back Door" to better understand how this proactive approach to security can transform your stance in the digital realm.

Resources

 www.redoxengine.com

Past Podcast Episodes 

https://redoxengine.com/solutions/platform-security

Have feedback or a topic suggestion? Submit it using this linked form.

Matt Mock  mmock@redoxengine.com 

"Everyone who's part of a health care organization or health care tech has access to really private information. And getting that access removed from somebody who's leaving the organization is key."

Key Moments

02:23 Streamlining Through Automation

05:55 Streamlining Tool Access and Security

08:54 Centralize Identity with Single Sign-On

11:41 Automated Offboarding: Quick and Secure

13:25 Automating Environment-Specific Challenges

17:10  Streamline Access to Protect Data

19:51 Streamlined Process vs. Disorganization

Streamlining secure departures is not just an operational necessity; it's a pivotal component of our organization's security framework. During our latest discussion, we explore how automating the final logoff process can transform the way we handle employee departures. Bill Easton, a skilled staff security engineer at Redox, joins to highlight practices that can enhance our security posture.

The overarching theme is that automation is king. Bill emphasizes that efficient offboarding begins with a central access system integrated with our HR information system. By automating access removal, we significantly reduce the chances of oversight and enhance security resilience. A streamlined, repeatable process ensures no system is left vulnerable due to manual mishaps.

Meghan McLeod highlights the importance of role-based access rather than one-off permissions. This approach not only simplifies automation but also ensures that access can be efficiently managed across various roles within the company.

Bill shared his experience at Redox, where continuous improvement in automation is a priority. Even though achieving full automation is a journey, each step forward makes a difference. We're currently at an 80:20 ratio, and the push for seamless automation continues.

To further safeguard our operations, Bill advises centralizing identity management through single sign-on (SSO). This strategy not only enhances user experience but also fortifies security by consolidating access control.

As we steadily build this framework, let's ensure our team is aligned with these processes and ready to tackle future security challenges with precision and efficiency. As always, it's about locking the back door to safeguard our most sensitive information.

Resources

 www.redoxengine.com

Past Podcast Episodes 

https://redoxengine.com/solutions/platform-security

Have feedback or a topic suggestion? Submit it using this linked form.

Matt Mock  mmock@redoxengine.com 

"Everybody in the hiring pipeline should really be looking out for this. Every person that touches a candidate has a chance to pick this up before someone gets hired."

Key Moments

00:42 Insider Threats for Financial Gain

06:10 High-Profile Cybersecurity Incident Reporting

09:16 Healthcare Data Extortion Risks

10:40 Spotting Red Flags in Hiring

14:14 Security and HR Collaboration in Hiring

17:23 Identifying Security Red Flags

19:51 Verifying Candidate Authenticity Steps

23:34 On-Camera Hiring Best Practices

There is a new security concern that is catching many off guard: hiring malicious actors. Matt Mock, our CISO, shares that instances of fake candidates, particularly those backed by entities from countries like North Korea, are no longer a rarity.

These actors typically have financial motives as their primary aim and have a surprising sophistication. They employ stolen identities and may even be working with domestic associates to get their foot in the door. As Meghan McLeod points out, these aren't mere hypotheticals. Even companies like KnowBe4 have reported encounters, underscoring that no organization is too small to be targeted.

It is important to be vigilant in the hiring process. There are a number of red flags during remote interviews that are worth being aware of such as inconsistencies in a candidate's story, reluctance to appear on video, or unusual locations to send equipment. But it's not just about catching these actors during interviews. 

Some of these actors may be hired before they start to show  subtle but suspicious activities. Accessing systems from unexpected locations or changing device settings to a foreign language can reveal their true intentions.

Resources

 www.redoxengine.com

Past Podcast Episodes 

https://redoxengine.com/solutions/platform-security

Have feedback or a topic suggestion? Submit it using this linked form.

Matt Mock  mmock@redoxengine.com 

Welcome to the debut episode of Shut the Back Door, a healthcare security podcast by Redox, hosted by Jody Mayberry alongside Redox's own Matt Mock, CISO, and Meghan McLeod, Security Engineer. This podcast is dedicated to protecting healthcare data one episode at a time.

In this introduction, Meghan and Matt explain Redox's mission as a leader in healthcare interoperability, enabling providers, payers, and health tech organizations to power better care through accelerated, real-time data solutions. 

The podcast aims to bring Redox's behind-the-scenes data security expertise to the forefront. As security is a shared responsibility within healthcare, Meghan and Matt emphasize the goal of fostering collaboration and sharing knowledge with the broader healthcare community, ensuring everyone benefits from improved security practices.

Listeners can expect monthly episodes featuring Meghan, Matt, and expert guests discussing real-world healthcare security challenges and practical solutions.

Resources

 www.redoxengine.com

Past Podcast Episodes 

https://redoxengine.com/solutions/platform-security

Have feedback or a topic suggestion? Submit it using this linked form.

Matt Mock  mmock@redoxengine.com 

"Third parties are a common entry point for cyber attacks. This is something you really want to make sure you have under control."

Notable Moments

[00:01:15] Third-party due diligence and security reviews.

[00:03:25] How regulatory requirements like HIPAA, PCI DSS, GDPR shape due diligence.

[00:05:28] Ongoing monitoring and review expectations.

[00:06:19] Physical access risks: background checks for on-site vendor personnel.

[00:07:44] Company's responsibility to vet vendors, especially as AI evolves.

[00:09:42] What documentation to request and how to evaluate red flags.

[00:12:27] Common red flags: incomplete training, high-severity pen-test findings, litigation.

[00:17:07] Dawn-Marie's "core four" steps for starting a third-party review program.

In this episode Dawn-Marie Dalsass, Compliance and Risk Management Director at Redox, discusses the truth behind third-party security. Our conversation exposes the hidden gaps organizations overlook and the simple first steps that make all the difference. Take a listen to hear common red flags, documentation to request, review frequency, financial and operational considerations, and the surprising basics every organization should verify before engaging a vendor.

Resources

 www.redoxengine.com

Past Podcast Episodes 

https://redoxengine.com/solutions/platform-security

Have feedback or a topic suggestion? Submit it using this linked form.

Matt Mock  mmock@redoxengine.com