Shop Talk Her Way – Détails, épisodes et analyse

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Shop Talk Her Way

JeanAnn SaintGrace

Loisirs

Business & Entrepreneuriat

Fréquence : 1 épisode/8j. Total Éps: 8

Shop Talk Her Way is where former shop owner and coach JeanAnn Saint Grace opens up the books on what it really takes to run a profitable, sustainable, and well-balanced auto repair business. With decades of experience in bookkeeping, operations, and leadership, JeanAnn brings an honest, no-fluff approach to shop management — all from a woman’s perspective. From financial systems and staffing to communication and culture, she shares insights that help shop owners (and especially women in the industry) take control, build better businesses, and enjoy the ride. Whether you’re turning wrenches, balancing the books, or scaling to your next location, you’ll find encouragement, strategy, and a healthy dose of “you’ve got this” in every episode. Shop Talk Her Way is an AutoFix Auto Shop Coaching production — helping shops thrive, her way. Thanks to WorldPac and the WorldPac Training Institute (WTI) for sponsoring Shop Talk Her Way. Visit worldpac.com for the latest in auto parts distribution and wtitraining.com to explore training programs that can take your career to the next level.

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Apple

Classements récents

Dernières positions dans les classements Apple Podcasts et Spotify.

Apple Podcasts

🇨🇦 Canada - automotive
28/03/2026
#82
🇨🇦 Canada - automotive
27/03/2026
#56
🇨🇦 Canada - automotive
01/03/2026
#84
🇨🇦 Canada - automotive
28/02/2026
#61
🇨🇦 Canada - automotive
27/02/2026
#43
🇺🇸 États-Unis - automotive
18/02/2026
#100
🇺🇸 États-Unis - automotive
17/02/2026
#83
🇺🇸 États-Unis - automotive
15/02/2026
#84
🇺🇸 États-Unis - automotive
14/02/2026
#69
🇺🇸 États-Unis - automotive
13/02/2026
#50

Spotify

Aucun classement récent disponible

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https://www.wtitraining.com/
7 partages

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Score global : 74%

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How to Know Your Role at the Shop | Ep 7

Épisode 8

mercredi 25 mars 2026 • Durée 27:24

Thanks for listening to Shop Talk Her Way! We believe that to make it in this industry, no matter your role or experience, you need training! That's why we recommend the WorldPac Training Institute. Training for any experience level in person and online. Learn more HERE

In this episode, JeanAnn SaintGrace takes a deep dive into the realities of shop ownership, drawing from her own experience and years of coaching shop owners. She emphasizes the importance of intentionally defining your role in the shop whether that's as a technician, service advisor, or hands off owner rather than falling into roles by accident. JeanAnn also discusses the necessity of understanding every job in the shop, even if you choose to delegate many tasks, and highlights how building a supportive team and culture can lead to greater satisfaction and business success.

Timestamps:
00:00 "The Realities of Shop Ownership"

05:23 "Challenges of Starting a Shop"

08:50 Balancing Ownership and Technician Roles

10:20 "Trust, Verify, and Track KPIs"

13:48 "Owners Finding the Right Role"

17:35 "Owner Priorities and Delegation"

22:14 "Leadership Through Service, Not Authority"

26:23 "Own Your Business Journey"

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DO NOT Stay in a Toxic Environment | Ep 6

Épisode 7

mercredi 18 mars 2026 • Durée 23:33

In this episode, JeanAnn SaintGrace tackles the challenging topic of firing and letting go. She stresses the importance of addressing toxic work environments quickly to protect company culture and morale, shares real-world stories where holding onto a bad fit hurt the business, and advocates for honest reflection on hiring decisions to prevent future mistakes.

Timestamps:
00:00 "Ending What Isn't Working"

04:37 Improving Workplace Fit Solutions

09:35 Employee Transitions & Ethical Decisions

12:33 Hiring Mistakes and Team Dynamics

15:23 "Personality Test Lessons Learned"

17:14 Removing Toxic Team Members

20:17 Embrace Change for Growth

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Take the Gamble Out of Hiring | Ep 5

Épisode 6

mercredi 11 mars 2026 • Durée 45:23

In this episode, JeanAnn SaintGrace shares her practical advice for shop owners navigating the challenges of hiring new team members. She emphasizes the importance of treating the hiring process much like dating, encouraging transparency and open communication from the start. JeanAnn also stresses the value of checking references and using personality tests to help avoid costly hiring mistakes.

Timestamps:
00:00 Hiring as Building Relationships

05:57 "Building Rapport Before Interviews"

08:18 "Shadow Day for Team Fit"

11:17 Hiring and Skills Evaluation Tips

17:46 "Interview Tips for Hiring Insight"

21:18 "Evaluating Team Fit Effectively"

23:47 "Offer Letter Essentials"

28:13 "Evaluating Team Dynamics"

29:20 "Discernment in Hiring Decisions"

33:12 "Scramble and Unexpected downtime"

38:30 Emergency Brake Repair Compassion

41:25 "Lessons in Intuition and Growth"

44:03 "Building a Talent Bench"

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The Secret Formula for Shop Success | Ep 4

Épisode 5

mercredi 4 mars 2026 • Durée 34:42

In this episode, JeanAnn SaintGrace digs into the importance of intentionally building a positive shop culture and fostering genuine teamwork. She emphasizes the power of regular one-on-one meetings for strengthening relationships and supporting team members’ personal and professional goals.

Timestamps:
00:00 "Teamwork, Culture, and Engagement"

05:39 "Be the Change, Foster Trust"

09:35 "Prioritizing One-on-One Meetings"

14:14 "Guiding Financial First Steps"

15:10 Guiding Team Members' Goals

20:41 Mentorship for Growth and Change

23:38 From Good to Great

26:39 "Communication Drives Team Engagement"

30:32 "Teamwork, Insights, and Engagement"

32:45 "Building Loyal Teams Through Growth"

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The #1 Money Mistake Most Shop Owners Make (And How To Avoid It) | Ep 3

Épisode 4

mercredi 25 février 2026 • Durée 37:09

In this episode, JeanAnn SaintGrace dives into the importance of accounting and record keeping for shop owners. She highlights common problems, like mismanaged integration between shop management systems and QuickBooks, which can lead to major financial discrepancies. JeanAnn also stresses the need for proactive accountants who not only file taxes but actively help business owners plan for future growth and retirement.

Timestamps:
00:00 "Accounting Essentials with JeanAnn"

04:04 "Why Accounting Transparency Matters"

08:19 "QuickBooks Integration Challenges Explained"

10:59 Diagnosing Profitability: Key Metrics

15:03 "Prioritizing Retirement for Shop Teams"

17:06 Plan Ahead, Protect Your Future

21:38 "Numbers and Organization Matter"

23:55 "Protecting Business Account Security"

28:53 "WorldPac: Excellence in Training & Parts"

31:42 "Team Profit and Productivity Talk"

33:57 "Building Trust Through Transparency"

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How Leadership Has Changed in Auto Repair | Ep. 2

Épisode 3

mercredi 18 février 2026 • Durée 33:37

In this episode, JeanAnn SaintGrace explores the evolving landscape of leadership in the automotive repair industry. She shares her own journey from an authoritarian, "do it because I said so" leadership style to a more supportive and empowering approach. Key takeaways include the importance of setting team members up for success by providing clarity and support, the value of recognizing and celebrating team achievements to boost morale, and the need for regular one-on-one mentorship to help employees connect their work to a greater purpose.

Timestamps:
00:00 Leadership Challenges in Automotive Industry

05:54 "Modern Leadership: Following to Lead"

09:25 "Setting Him Up for Success"

12:53 "Gratitude Transforms Leadership"

16:35 "Valuing Older Workers' Expertise"

18:13 "Finding Purpose in Automotive Work"

22:10 "Building Unity and Teamwork"

26:25 Mentorship and Leadership for Growth

30:46 "Transformative Leadership Through Servant Leadership"

32:22 "Share, Engage, and Level Up"

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How to Build a Profitable Auto Shop (& What Nobody Told You) | Ep. 1

Épisode 2

mercredi 11 février 2026 • Durée 43:07

Join host JeanAnn SaintGrace in the very first episode of "Shop Talk Her Way" as she shares her candid story of becoming an “accidental shop owner”—and how she turned challenges into powerful lessons for anyone in the automotive industry.

Whether you’re just starting out or have been running a shop for years, this episode is packed with hard-won insights on financial planning, team leadership, succession, burnout, and making your business work for you—not the other way around.

#AutoShopLife #ShopOwner #Podcast

Timestamps:
00:00 What It Really Takes to “Break Even” in Today’s Auto Shops
00:45 Accidental Shop Owner: JeanAnn’s Unexpected Journey
02:32 From Trucker’s Daughter to Auto Shop Entrepreneur
06:33 Building (Literally) from the Ground Up
09:06 The Myths & Mistakes Most Shop Owners Make About Profit
13:01 When a “Break Even” Mentality Isn’t Enough
17:07 How Coaching Changed the Game
20:56 Why So Many Shop Owners Avoid Talking About Profit
22:02 The Heart of the Auto Industry: Service and Saving the Day
24:44 Growing Pains: Hiring, Firing, and Doing It All
25:55 Burnout & The Breaking Point—JeanAnn’s Struggle Behind the Scenes
29:14 When Life Changes Everything: Facing Cancer and the Sale of the Shop
32:01 The Only Numbers That Matter When Selling Your Business
34:15 Grief, Growth, and Finding a New Purpose
36:17 How Leadership (Not Just Customer Service) Makes or Breaks a Shop
38:41 What Shop Owners Need to Learn About Money
40:52 Setting the Stage for Your Shop, Your Way

Shop Talk Her Way Trailer

Épisode 1

vendredi 30 janvier 2026 • Durée 01:11

Listen to Shop Talk Her Way each Wednesday!

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