Explorez tous les épisodes du podcast Shift Happens

What if 90% of your local search opportunity is still sitting on the table?

In this episode of Shift Happens, host Nasser Sahlool is joined by Kyle Harris, VP of Local Optimization at DAC, to unpack the “90% problem”: why multi-location brands still struggle to get the fundamentals right across every location.

They explore how accurate listings, reviews, photos, and the small details of each local customer experience can shape visibility in search—and help brands get recommended by AI. Kyle also shares how teams can prioritize the work, measure what matters, and turn what they already know about their locations into useful signals.

The takeaway? The next big leap in local search may come from sweating the small stuff—and finally getting the basics done at scale.

Santa hats in September? On Shift Happens, that can only mean one thing: the holiday season is already on the agenda. Host Nasser Sahlool and Melis Ciner, DAC’s vice president of media, talk about how marketers can make the most of the months-long shopping rush without relying on one big day or deep discounts to do all the work. From reaching shoppers while they’re still researching to keeping new customers engaged after the decorations come down, they share ways to turn seasonal attention into growth that lasts all year.

Download our Holiday Marketing Playbook here: https://www.dacgroup.com/insights/white-papers/survive-the-rush-own-the-season/

Keywords had a good run. But people are searching in full sentences, AI is answering before the click, and marketers are realizing that yesterday’s playbook is running out of pages. 

Search is becoming faster, more conversational, and far less predictable, and Google is building AI into every stage of the journey.

In this episode of Shift Happens, host Nasser Sahlool is joined by Miles Savage, Head of Agency at Google Canada, to explore how AI is changing the way people search, shop, discover brands, and make decisions.

They unpack why marketers need to stop obsessing over keywords; how stronger data, smarter bidding, AI-powered campaigns, and flexible budgets can unlock growth; and why success in the age of AI will depend less on chasing clicks and more on influencing real business decisions. 

What happens when the pace of change goes from fast to “that year’s worth of work just became obsolete overnight” fast?

In this episode of Shift Happens, host Nasser Sahlool is joined by Norm Hagarty, CEO and Managing Partner at DAC, to explore what decades of disruption can teach leaders about navigating the age of AI—without losing sight of the people behind the transformation.

Together, they unpack why being on the leading edge beats chasing the bleeding edge, how organizations can turn anxiety into action, and why investing in people is essential to future-proofing a business. Norm also shares the leadership principles that have guided DAC through seismic shifts in technology, media, and consumer behavior, from E² + C² to the story behind “meet them at the elevator.”

The takeaway? Technology will keep changing. Great leadership doesn’t have to. Stay curious, communicate clearly, get close to the work and, above all, give a damn.

If authority is no longer controlled by brands alone, how do you earn trust from both people and AI?

In this episode of Shift Happens, our host Nasser Sahlool is joined by Jenna Watson, SVP of Media at DAC, and Dan Temby, SVP of Technology & Analytics at DAC, to explore brands should approach search marketing in today's AI search-driven world.

They unpack why every mention, signal, and interaction now matters, how AI is influencing decisions alongside consumers, and why brands need to break down silos to show up consistently across every platform and touchpoint.

The takeaway: success is no longer just about being visible. It is about earning enough authority to be included, cited, trusted, and recommended.

The feed had a good run. But people are tired of scrolling, squinting at AI slop, and wondering whether that rhinoceros playing ping pong is real.

Digital behavior is shifting from public performance to private connection, and Snapchat has been built for that shift all along. In this episode of Shift Happens, host Nasser Sahlool is joined by Bob Cornwall, Country Manager for Canada at Snap Inc., to unpack what marketers can learn from the move away from passive consumption and toward more personal, participatory digital experiences.

They explore why Snapchat opens to the camera, not a feed; how AR, AI, Bitmoji, and Snap Map help people connect instead of just consume; and why brands need to think beyond reach if they want to earn real attention.

The internet didn’t lose its human side. It just got harder to find.

As AI becomes a bigger part of how people search, discover, and make decisions, where do they turn when they want something more than a polished summary? Increasingly, they turn to Reddit: a place built on real conversations, lived experience, niche communities, and the kind of honesty algorithms can’t easily manufacture.

In this episode of Shift Happens, host Nasser Sahlool is joined by Neil Cameron, Agency Development Partnership Lead – Canada at Reddit, to explore how Reddit is shaping the future of search, consumer trust, AI discovery, and community-led marketing.

They unpack why Reddit has evolved from the “front page of the internet” into something closer to its beating heart: a place where people go to validate information, ask better questions, compare real experiences, and find perspectives they may not get from brands, influencers, or AI-generated answers.

From the rise of AI search and the growing importance of human validation to the role of subreddits, recommendations, AMAs, paid media, and community-first engagement, this conversation explores how brands can show up on Reddit in ways that are useful, authentic, and additive. Because for marketers, the opportunity is not to dominate the conversation. It is to understand it, contribute to it, and earn trust in the places where decisions are already being shaped.

TV didn’t die. It changed the script. 

How should marketers rethink TV when audiences are moving across more screens, platforms, and viewing environments than ever before? 

In this episode of Shift Happens, host Nasser Sahlool is joined by Mike Fogarty, Head of Client Development, Brand and Agency Partnerships at Tatari, to explore the rise of convergent TV and what it means for modern marketers. They unpack why the “TV is dead” narrative missed the bigger shift: TV has not disappeared, it has become more fragmented, flexible, data-driven, and measurable. From linear TV and streaming to CTV, digital video, FAST channels, AVOD platforms, and on-demand environments, today’s TV ecosystem is no longer about choosing one channel over another. It is about understanding how every part of the screen experience works together. 

Mike explains why marketers need to stop thinking in separate buckets like linear versus streaming and start planning around the full TV ecosystem. The core message: TV remains one of the most powerful channels for both brand and performance, but the brands that win will be the ones that plan holistically, measure smarter, and connect TV investment more directly to business outcomes. 

How should marketers turn anxiety into action when change becomes the new normal?

In this episode of Shift Happens, host Nasser Sahlool is joined by Jared Hendrickson, Vice President and General Manager of DAC’s New York office, to explore how marketing leaders can navigate an era defined by AI disruption, budget pressure, shifting platforms, measurement challenges, and rising expectations.

They unpack why today’s anxiety is not driven by one single change, but by the speed and volume of change happening all at once, from LLM visibility and generative search to emerging ideas like agentic commerce. Jared explains why leaders need to slow down before they act, bring the right people together, align around outcomes, and build confidence through honest, iterative progress. The core message: in uncertain times, the best marketers do not wait for perfect clarity. They create enough clarity to move, test with purpose, learn quickly, and help their teams turn fear into forward momentum.

If search used to be about ranking on Google, what is it really shaping today?

In this episode of Shift Happens, host Nasser Sahlool is joined by Matt Southern, Senior News Writer at Search Engine Journal, to explore how search is evolving beyond rankings, clicks, and traditional SEO metrics.

They unpack the shift from Google-only visibility to a broader decision ecosystem spanning AI search, zero-click results, Amazon, TikTok, Reddit, YouTube, maps, reviews, and marketplaces. Matt shares what search marketers are asking right now, what’s being overhyped, and what brands are underestimating as AI systems increasingly shape how people discover, compare, validate, and choose. The episode also explores why SEO fundamentals still matter, how consistent brand information influences AI-generated answers, and why marketers need to measure success beyond organic traffic alone.

The takeaway? Search doesn’t just drive clicks anymore—it shapes trust, influence, and decisions across the full customer journey.

Fix Your KPI Blind Spots Webinar: https://www.searchenginejournal.com/webinar-lp-fix-for-kpi-blind-spots-how-to-finally-tie-ai-search-to-performance/

The Top 6 Search Engines Market Share & The AI Search Engines To Watch Blog: https://www.searchenginejournal.com/seo/meet-search-engines/

If AI used to be about generating answers, what is it really driving today? 

In this episode of Shift Happens, host Nasser Sahlool is joined by Dan Temby, Head of Technology and Analytics at DAC, to explore the rapid evolution of AI from conversational tool to action-oriented system. Together, they unpack the rise of “agentic” AI, technology that doesn’t just respond to prompts, but can execute tasks, make decisions, and act on behalf of users. 

Dan breaks down how recent advancements have unlocked real, practical use cases, from coding environments that can build and deploy autonomously to early examples of agent-driven commerce through platforms like ChatGPT. 

The conversation also dives into what this means for brands and marketers, including the emergence of headless, machine-readable systems and a future where AI agents, not just humans, navigate, evaluate, and transact across the digital ecosystem. 

The takeaway? AI is no longer just answering questions. It’s getting things done, and brands must be ready to show up in a world built for both humans and machines. 

In this episode of Shift Happens, host Nasser Sahlool is joined by Jessi Wood, Senior Content Strategist at DAC, to explore how social media’s role has evolved from a top-of-funnel awareness channel to a core driver of brand connection and loyalty.

They unpack how the shift from broadcast to relationship-building is changing the way brands show up on social, why consistency and clarity matter more than chasing trends, and how leading brands build ecosystems of content that foster familiarity, trust, and participation. From user-generated content and creator partnerships to the role of paid amplification, they break down how organic and paid work together to move beyond visibility and toward long-term engagement.

In this episode of Shift Happens, host Nasser Sahlool is joined by Felicia Delvecchio, Vice President of Media at DAC, to explore how fast-moving advertisers like Temu and Shein are reshaping media auctions in 2026 — not just through scale, but through the speed at which they ramp spend up or pull it back. 

They unpack why today’s challenge is less about permanently rising media costs and more about volatility, how that pressure shows up first in high-intent channels like search, shopping, and social, and why marketers can no longer rely on static annual plans or top-line reporting. The core message: success in 2026 depends on disciplined, panic-free decision-making, granular market visibility, and agile “if-then” playbooks that help brands respond to shifting auction dynamics without overcorrecting. 

Read the blog: https://www.dacgroup.com/en-ca/insights/blog/none/temu-shein-2026-ad-auction-volatility-media-buyers/ 

Read the Media Playbook: https://www.dacgroup.com/insights/white-papers/the-dac-media-playbook-where-media-ai-and-growth-converge/ 

If search is shifting toward AI answers, summaries, and recommendation-style results, what does SEO success look like now? 

In this episode of Shift Happens, host Nasser Sahlool is joined by Thom Lodge, Associate Director of SEO at DAC, to unpack why brands need to rethink SEO for a world where visibility is no longer just about clicks, rankings, and traffic. As AI systems increasingly shape discovery, they explore what it means for a brand to not just answer the question, but be the answer. 

They walk through a practical six-step framework for AI-ready SEO, covering AI readiness audits, interpretable content, using existing search performance as a roadmap, learning from conversational intent and communities, treating video as a search signal, and reinforcing local and trust fundamentals. The core message: in AI-driven search, the brands that win are the ones systems can understand, trust, and choose. 

Read the blog: https://www.dacgroup.com/insights/blog/search-optimization/seo-success-looks-different-now/

Watch the webinar: https://www.dacgroup.com/insights/webinars/seo-success-looks-different-now-how-to-adapt-your-seo-strategy-for-ai-driven-search/

Are brands moving too fast across too many channels to stay recognizable, and is AI making that better or worse?  

In this episode of Shift Happens, DAC’s SVP of Client Strategy, Nasser Sahlool, sits down with Mylène Savoie, GM of DAC Montreal, to unpack why the “big idea” matters more than ever in a world of rapid-fire platforms, shrinking attention spans, and AI-powered creative at scale. They explore how strong brand ecosystems keep creativity consistent across audiences and markets, why channel-first marketing often fragments brand identity, and how purpose and relevance are becoming the real differentiators for the next generation of consumers. 

If performance media is so measurable, why invest in brand at all? 

In this episode of Shift Happens, host Nasser Sahlool, SVP of Client Strategy at DAC, is joined by Robert Cooney, VP of Client Strategy, to examine how an overreliance on last-click performance has pushed media strategies out of balance — and why many brands are now paying the price. 

They unpack how underinvestment in brand erodes long-term growth, why mid-sized brands feel this most acutely, and how modern measurement frameworks like media mix modeling and incrementality testing allow brands to shift up-funnel without sacrificing accountability. The core message: performance works best when brand demand is doing the heavy lifting. 

https://www.dacgroup.com/en-ca/insights/blog/paid-media/bridging-brand-and-performance-media/

Are tight budgets, rising expectations, and AI hype making marketing planning harder than ever? 

In this episode of Shift Happens, DAC’s SVP of Client Strategy, Nasser Sahlool, sits down with Luke Regan, VP and Managing Partner, DAC UK, to explore how brands can build real agility in a disrupted landscape. They unpack why AI is only effective when paired with strong data foundations, how cross-functional alignment unlocks performance, and what it really takes to connect media planning to measurable business outcomes. 

Read more in Forward in Media Strategy: When Agility Becomes Advantage. 

https://www.dacgroup.com/en-ca/insights/blog/paid-media/forward-in-media-strategy-when-agility-becomes-advantage/

Is AI changing local search as dramatically as everyone claims — or are the fundamentals still what matter most?

In this episode of Shift Happens, DAC’s SVP of Client Strategy, Nasser Sahlool, sits down with Kyle Harris, Director of Local Optimization, to break down how AI is reshaping local discovery — and what’s actually driving results for brick-and-mortar brands.

Is AI actually making your media more efficient — or just driving more empty traffic? 

In this episode of Shift Happens, DAC’s SVP of Client Strategy, Nasser Sahlool, joins Jenna Watson, SVP of Media, to unpack what AI Max really delivers, where it falls short, and how to balance automation with human strategy. They also explore the emerging keyword less future of SEO — and why AI-driven search requires a complete rethink of how brands measure visibility and discoverability. 

Is your content getting harder to find — even as you create more of it? 

In this episode of Shift Happens, DAC’s SVP of Client Strategy, Nasser Sahlool, joins Orli Milstein, Director of Content Strategy, to explore how AI is reshaping discovery and why traditional SEO tactics no longer cut it. They unpack what it means to structure content for both humans and machines — and how brands can build clarity, authority, and true findability in an AI-driven search world. 

Are your dashboards full of data that looks great but doesn’t actually drive business? 

In this episode of Shift Happens, DAC’s SVP of Client Strategy, Nasser Sahlool, sits down with Dan Temby, SVP of Technology & Analytics, to unpack why marketers chase vanity metrics, and what to measure instead. 

0:00: Intro

0:50: How do we know which metrics on our dashboard drive sales, and aren’t just vanity metrics?

3:25: If clicks don’t equal customers, what should marketers measure instead?

6:18: How do we help clients move from dashboards to decisions?

8:50: How is the analytics space evolving, and what should marketers prepare for?

10:42: How did you apply semantic descriptions with AI to build DAC’s operating system IRIS?

12:55: AI amplifies strategy, but only if the data is speaking the same language

13:40: Vanity metrics may make dashboards look busy, but value metrics prove impact

Welcome to Shift Happens: The art, science, (and chaos) of modern marketing .  

Each episode unpacks the forces reshaping marketing—from AI and data to privacy, creative, and performance—and asks experts how they transform disruption into an advantage. 

Listen to all our episodes here: https://www.dacgroup.com/insights/podcasts/

Oh man, the future! Dan, Jenna, and Nasser are back to make sense of a year in which everything changed in digital... again. Grab yourself a frothy coffee and join our future-proofed trio as they dissect 2023, speculate what 2024 may have in store, and make questionable attempts at Australian and Welsh accents.

• The year in review: Excitement, frustration, jamón
• AI, AI, Oh! New possibilities in 2024
• What lies ahead for paid search practitioners?
• Goodnight, sweet AI startups
• GPTs: Bad name, revolutionary function

LINKS: DAC: "Predictions 2024" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

In the first part of DAC's AI Sunrise Series, the gang returns to discuss the topic on everyone's lips. Join Jenna, Dan, and Nasser as they explain what the dawn of AI means for digital marketers, businesses of all shapes and sizes, and the world in general. Along the way, they generate lifelike content about:

• The solipsistic world of AI-powered monocles
• Surprise! AI tools are already ubiquitous
• Adding value as actual human beings
• An imminent sea change in user behavior
• What does "efficiency" really mean, anyway?

LINKS: DAC: "What the AI paradox means for marketers" | DAC: "ChatGPT: Threats, opportunities… and a new challenger to Google?" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

And we're back! Our triumphant trio returns to reveal all about marketing's hottest topic: generative artificial intelligence. Find how "the most profound technological development since the internet itself" is set to reinvent, well, pretty much everything. Along the way, Dan, Nasser, and Jenna delve into topics definitely not suggested by ChatGPT, including:

• Neural networks and fighty robots: How does generative AI actually work?
• Player 2 has entered the game... Google Bard!
• The inevitable rise of "prompt engineering"

LINKS: DAC: "Microsoft vs. Google: The battle for AI supremacy is on" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

Some things never change, but SEO is not one of those things. Join Jenna, Nasser, and Dan as they check in on the sweeping evolution of organic search, explore Google's role therein, and ponder the future of one of digital's most traditional disciplines. Along the way, they click through into topics including:

• Counting in cubits and backyard pyramids
• Visualization, zero clickification, monetization
• Higher ranking =/= more impressions
• Create compelling content... but how?
• SEO has never been more SEO

LINKS: DAC: "4 recent SERP changes impacting organic ecommerce performance" | DAC: "Hey, BERT! Meet the Google AI set to change search forever" | DAC: "One year on, has BERT really changed search forever?" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

We're witnessing the most tumultuous era in the history of talent acquisition and retention in the marketing industry, and it's showing no sign of abating. Amid the churn, Jenna, Nasser, and Dan recruited Talentfoot founder and CEO Camille Fetter to reveal all about the Great Resignation, covering talking points including:

• Resistance to hybrid models and the reinvention of collaboration
• Is agency-to-client talent migration a thing of the past?
• Overpromoted and underperforming: The consequences of hiring frenzies
• The inevitable rise of pay transparency

LINKS: DAC | Talentfoot | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

Fourth-quarter deadlines, postponed plans, and crippling anxiety about the year ahead—there's no mistaking The Most Wonderful Time of the Year™! Join Santa Sahlool, Dancer Temby, and Jingle Bells Watson as they recap an eventful year and look ahead to 2022, squeezing down chimneys including:

• The ever-changing definition of digital performance
• How to dovetail with Google's long-term vision
• Persuasion and precision: The future of digital media
• In-housing and the scramble for talent
• The Brand and the Influence: Tokyo Draft

LINKS: Forrester: "Predictions 2022: Agencies Face Enigmatic Twists On Talent And Creativity" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

Facebook's metaverse announcement sent shockwaves around the digital world—and not just because of Mark Zuckerberg's "unique" presentation. But what does it all mean for brands, marketers, consumers, and the world at large? Choose your avatar and join Jenna, Nasser, and Dan in the funnelverse as they dissect the implications, confront controversies, and tackle topics including:

• "The metaverse" or "A metaverse"?
• Fluff, vision, and positioning: The hallmarks of a land grab
• How the metaverse will make crypto cowboys richer
• AR vs. VR
• What should brands do to prepare?

LINKS: Shaan Puri: "Hot take: Everyone is wrong about the Metaverse" | Clive Thompson: "The Metaverse Is Already Here — It’s Minecraft" | DAC: "Podcast rewind: 3 lessons learned about digital transformation" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

We're back from our short summer hiatus to explore one of the marketing industry's most urgent issues: diversity. Listen in as Nasser, Jenna, and Dan are joined by LiveIntent CMO Kerel Cooper—an award-winning advocate for diversity in business, media, and technology—to dive into some of the topic's most important talking points, including:

• How diverse workforces drive higher performance (and make fewer mistakes)
• The blurred lines between personal and professional lives
• Diversity and the immigrant experience
• Pitfalls on the path to diversification
• Curiosity: The ultimate catalyst for change?

LINKS: DAC: "How diverse is DAC?" | DAC: "4 ways we're creating a more diverse workplace" | DAC: "Celebrating diversity and inclusion at DAC" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

Is B2B marketing really more challenging than B2C? The digital age has blurred the lines between the two, so we enlisted T-Systems' Head of Digital Marketing, Björn Radde, to reveal truths from one of Europe's most successful B2B operations. Join Nasser, Dan, and Jenna as they pick Björn's brain to reveal:

• Why B2B doesn't mean "boring to boring"
• The duality of B2B/B2C experiences
• How to reverse-engineer the sales funnel for major deals
• Why B2B sales will be insulated against the loss of third-party cookies
• How to nurture an effective B2B culture: Test, learn, and upskill

LINKS: DAC: "Why Google's new Customer Match is a great news for B2B marketers" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

Since we first covered the topic in episode one, Google has revealed that it will NOT replace third-party cookies with an equivalent mechanism to identify individual users. Cue anxious marketers asking themselves: "How are we going to do our jobs?!" Fortunately, Dan, Jenna, and Nasser are back to paint a much more vivid picture of our cookie-less future, gliding their hoverboards across talking points including:

• Why are third-party cookies going away?
• User Tracking 101
• Privacy-preserving approaches to real-world problems
• What the FLoC?
• Welcome to cohort party 29056!
• The Three-Step Cookie Doomsday Preparedness Plan™

LINKS: DAC: "Google’s shift away from cookies and personal ad IDs" (Mar 2021) | DAC: "How to be data-driven in a crisis" (Apr 2020) | DAC: "Digital advertising in a cookie-less future" (Feb 2020) | DAC: "Google's 'Privacy Sandbox' invigorates data transparency debate" (Aug 2019) | DAC: "How to respect data privacy in the digital age" (Jan 2019) | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org | "Tape Rewind.wav" by Analog Bleep Ten of Freesound.org

The iconoclastic David Shing (Shingy) is one of digital's most entertaining, fascinating, and polarizing figures—and he remains one of the sharpest minds in the business. Join Dan, Nasser, and Jenna as they chase down AOL's former "Digital Prophet" and see the world through his eyes, casting their gaze at:

• The antagonistic origins of the Prophet
• The best (and worst) pandemic advertising
• Are CMOs unprepared for the cookieless future?
• Three barriers to data-driven insights
• QR codes: A comeback story

LINKS: www.dacgroup.com | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

In the grim darkness of the far future, there's no such thing as websites… or is there? Join Calamity Jenna, Nasser the Kid, and Dan "Just Dan" Temby as they mount their steeds to explore the very real prospect of a websiteless future. Our intrepid trio set the record straight at speakeasies along the way, including:

• Why APIs are the heralds of website death
• Google's war on clicks: Benign or malignant?
• Platformification and the platform economy
• Schema markup's inevitable renaissance
• Will the website disappear or metamorphose?

LINKS: www.dacgroup.com | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org | "twangy electric guitar.wav" by venusiancharm of Freesound.org

Keynote speaker, best-selling author, advisor to 36 of the Fortune 500, seventh generation entrepreneur, certified barbecue judge, divorce statistician, reformed domain squatter... Jay Baer has seen and done it all, and now he's Inside the Funnel's first ever guest! Join Jenna, Dan, and Nasser as they gleefully pick Jay's brain to reveal priceless insights into customer experience (CX), including:

• Kansas barbecue vs. Texas barbecue
• Why do 70% of CX initiatives fail?
• How online reviews have become the dominant force of our age
• Quick, clear, and kind: The three levers of CX
• 600 haircuts, 600 questions
• Delta Airlines and the coveted customer experience

LINKS: www.dacgroup.com | www.jaybaer.com | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

Digital transformation is one of the business world's most misconstrued concepts. It doesn't mean getting a new marketing stack or moving from carbon paper to Excel. So... what *does* it mean? Join Jenna, Nasser, and Dan as they explore and explain why digital transformation is about customer experiences and business outcomes—not just shiny new tech. Inside the Funnel, roll out!

• Jim from The Office vs. Neo from The Matrix
• New tech stack =/= digital transformation
• Why alignment is easier said than done
• The three pillars of digital transformation
• Fundamental, fundamental, fundamental

LINKS: DAC: "The new normal: Accelerating to a digital future" | DAC: "DAC at the Digital Marketing for Financial Services Virtual Summit 2020" | ATTRIBUTIONS: “radio band.wav” by Paper Jam of Freesound.org

Omnichannel was thrust back into the limelight at the tail-end of a crazy year. Why? Because digital is becoming the world's de facto medium for working, socializing, shopping—and engaging with both local businesses and national brands. But what is omnichannel? What *isn't* omnichannel? And have we finally found a topic that Dan finds exciting rather than frustrating? Listen in as Jenna takes the wheel for a whistle-stop tour through:

• Omnichannel vs. multichannel
• Omnichannel =/= attribution analysis
• Dan's delightful bathroom reno
• Step one: Organizational change
• Who owns the customer record?
• "Teach them to yearn for the vast and endless sea"
• Last, best experiences

LINKS: DAC: "Google's Local Omnichannel Takeover and What it Means for Your Paid Ads" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

Sooner or later, artificial intelligence is going to completely reinvent the world of marketing… again. But should we welcome our robot overloads or resist their ascent? What do marketing decision-makers need to know about AI as 2021 approaches? And why is Jenna convinced that machine learning will prove to be the bringer of end times? Drop in on our intrepid trio to find out!

• Ex Machina or The Wild Bunch?
• Narrow intelligence vs. general intelligence vs. super intelligence
• Using AI to do the "thinky bits"
• More than ever before, Google is an AI company
• When early adoption backfires
• The classic AI ethical paradox
• Brogrammers and their inherent bias
• Marketing careers in the AI era

LINKS: DAC: "Google announces passage indexing" | Wait But Why: "The AI Revolution: The Road to Superintelligence" | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

On a scale of "one size fits all" to "borderline creepy", just how personalized should marketing be? Well, it depends, but one thing's for sure: there's no shortage of nuance, distrust, and legislation to contend with. In short, personalization is a hot-button topic—but Jenna, Dan, and Nasser are here to push it.

• The Christopher Nolan Guide to Personalization
• Social's wacky algorithms
• Thinking, Planning, Doing, Feeling
• The choir of positive reinforcement
• Has too much personalization broken the world?
• How poor targeting spoiled Nasser's Christmas
• Hello, Proove Intelligence!

LINKS: Proove Intelligence: "Customer analytics: This time it's personal... or is it?" | www.dacgroup.com | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org

Cookies are helpful. But they're also the source of all digital evil... Or are they? There's a lot of misinformation floating around, but Jenna, Dan, and Nasser are here to set the record straight—and define exactly what marketing decision-makers need to know. Along the way, they cover: 

• Cookies 101: A timely refresher 
• Why are third-party cookies going away? 
• Google's search for a "suitable alternative" 
• Consumer cookies: Consent, clarity, and control 
• The "that guy" anecdote 
• Personalization pipe dreams 
• Chicken and egg, or horse and cart? 

LINKS: www.dacgroup.com | ATTRIBUTIONS: "radio band.wav" by Paper Jam of Freesound.org