HIROC’s inaugural episode of Share Scale Repeat kicks off by spotlighting a topic all healthcare organizations have a keen eye on - how to action safety. Our guest Dr. Lucas Chartier from the University Health Network (UHN) in Toronto taps into his physician and quality & safety expert lens to offer his perspective. We talk about learning from harm, creating purposeful safety projects, and the impact of a just reporting culture.
One of his key messaging includes the importance of sharing widely not only what has worked for your organization, but what hasn’t worked, proving that our healthcare system is stronger when we share, scale, and repeat.
Stay tuned until the end of the episode to hear about Dr. Chartier’s go-to method for reducing stress, and three words he would use to describe his team. Trevor and Abi also chat more about HIROC’s Safety Grants Program!
Quotables:
“I would really love to make myself irrelevant to the system and to society. If I could, of course, with the rest of my colleagues, make it so safe and so good in our departments and in our hospitals that we don’t need to focus on quality and safety because it’s so engrained in what everyone does, always, all the time, I would love that.” LC
“Sometimes when we have an event or issues that happens to us or our system or our patients, we react and we think about how to change. And that’s important of course. But it would be even better if we could do this ahead of time before harm or issues were to occur.” LC
“We need to be vigilant, we need to have an open, just reporting culture. If people don’t report these near misses, then there’s no way we’re going to know where the potential harm is and where we need to focus to be able to act before harm actually occurs.” LC