Explorez tous les épisodes du podcast Service Design Podcast
| Titre | Date | Durée | |
|---|---|---|---|
| #56 - Experiments for inclusion with Tom Van Hoey and Yalenka Mariën | 09 Aug 2024 | 00:55:02 | |
How to make your services more inclusive and accessible? Tom Van Hoey from District09 and Yalenka Mariën from Knight Moves share insights from Flanders' City Deal 'E-inclusion by Design,' where they focus on crafting accessible digital tools for 13 Flemish cities. Together, we discuss the importance of small-scale experimentation, encouraging city officials to adopt user-centred approaches, and using storytelling for sustainable collaboration. | |||
| #55 - Finding Nemo: transforming Finland’s maritime logistics with Sanna Vainionpää | 24 Jun 2024 | 00:49:56 | |
How can service design revolutionise maritime logistics? Sanna Vainionpää gladly answers that question as she shares how their 10 years vision concept for Finnish Maritime “Single Window” - named NEMO - enhances efficiency, reduces environmental impact, and optimises port operations. Don’t hesitate to dive into this engaging discussion on the power of service design in the maritime industry. A lot of opportunities lie ahead! | |||
| #46 - Nudging Sustainability with Chu-Yi Vuong | 13 Mar 2023 | 00:47:10 | |
Chu-Yi Vuong — winner of the Service Design Award 2022 for Best Student Project — came up with a service to nudge sustainable choices to consumers. We welcome her in our studio in Ghent to talk about her thesis, her journey into the world of service design and her job as a service designer at IBM iX. Learn how her innovative solution, "Save," can make it easier for consumers to shop for groceries with sustainability in mind. | |||
| #45 - Activating agency with Leyla Acaroglu | 07 Nov 2022 | 00:35:58 | |
We continue the keynote talk of Dr. Leyla Acaroglu backstage at the Service Design Global Conference in Copenhagen. We discuss sustainability, systemic change and most of all, actionable steps for us, service designers and humans to make a difference. Take in her inspiration for activating your agency. | |||
| #44 - Courage to design for good with Christina Melander and Peter Nørregård | 03 Oct 2022 | 00:39:19 | |
In this episode, we share a heartfelt chat with two amazing people from the organising team of the Service Design Global Conference: Peter Nørregård from Playful Innovations and Christina Melander from the Danish Design Center. Tune in to discover what designing for good means for them, and why having courage as a designer is so important—now maybe more than ever. | |||
| #43 - Time for a change with David Morgan and Stina Vanhoof | 26 Sep 2022 | 00:46:55 | |
Tune in to this special episode where Stina and David pass the torch to Laurens and Jeroen and welcome them as new hosts of the Service Design Podcast. Listen to them reflecting on how Service Design has changed since the beginning of the podcast. We also talk about the change in hosts and what challenges Stina and David are taking on instead! | |||
| Service Design Global Conference 2021 coming soon | 15 Oct 2021 | 00:35:17 | |
Next week the Service Design Global Conference 2021 will take place with again a great line-up! This years’ theme is ‘taking a stand’, we talked about the theme and other exciting stuff with two great people from the organising team: Ullah Jones and Agusta Callaway. Get excited about the conference and listen to the episode! Or let us convince you to still buy a ticket with a 25% discount (code: SDGC21_attendee_25%off) | |||
| EPISODE 41 Service Design Award Winner 2019 Best Non-Profit | 03 Jun 2020 | 00:45:00 | |
Twisted studio won the ‘professional non-profit’ service design award for their lean approach to service design and prototyping. The project they won the award for is called LaMA, short for Laboratoria Mobiele Alternatieven. A co-creative design process developed to find creative and simple solutions with great impact on mobility issues in small cities. We spoke with the two founders of Twisted studio; Marlies Deforche & Elisabeth Verhetsel. Because they are our Belgian colleagues, we invited them to our studio! Read the whole story here: https://www.service-design-network.org/community-knowledge/lama-laboratoria-mobiele-alternatieven Twisted studio website: http://twistedstudio.be | |||
| EPISODE 40: Tom Szaky at the Global Service Design Conference | 10 Mar 2020 | 00:26:02 | |
Tom Szaky is CEO at Terracycle, a social enterprise on a mission to eliminate the idea of waste. Recently he founded a new company Loop, a global circular shopping platform that brings multi-use packaging into our daily shopping. Tom closed the Global Service Design Conference in Toronto with his talk ‘Loop: Solving for Disposability While Maintaining Its Virtues’. We managed to sneak in a 25 minute interview with him right before his talk! | |||
| EPISODE 39: JOHN POWELL - We Have Met The Enemy and They Are Us | 17 Feb 2020 | 00:42:58 | |
John Powell is design director at an agency focussed on Artificial intelligence for leading global enterprises and governments. John’s talk was titled ‘We Have Met The Enemy and They Are Us. He talked about the social challenges humans created over the years and how it is time for designers to take responsibility!! | |||
| EPISODE 38: Steph Hay on designing for trust | 23 Jan 2020 | 00:32:35 | |
Steph Hay is VP design at Capital One an American bank. She opened the second day with her talk ‘Designing for Trust. Steph talked about the example of sesame street. In order for children to learn, they need to trust the person or puppet that thought them new stuff. Discover what Sesame Street and and the ‘I love you’ metric can teach you! | |||
| EPISODE 37: RELIVE THE TORONTO GLOBAL SERVICE DESIGN CONFERENC | 27 Nov 2019 | 01:15:34 | |
Waw! What a great edition this year's conference! It was great to meet the familiar faces again, but also many new inspiring people. We walked around with our microphones again and bumped into many interesting designers from all over the world. We talked to the organisators of this year conference and the organisers of the 2020 edition in Copenhagen. We already had a quick chat with some of the service design award winners. Off course we will invite them for a longer interview again later this year! We talked to many speakers, fellow podcasters, volunteers, etc. We hope you enjoy this episode and relive the conference! | |||
| #54 - Save Time, Save Lives with Ashleen Nee And Linda Klotzbach | 21 Mar 2024 | 00:51:37 | |
In this episode, we have a thoughtful conversation with Ashleen Nee and Linda Klotzbach going int-depth into their project “Save Time, Save Lives”, winner the 2023 Service Design Awards for Best Student Project executed together with YuYu Sun. | |||
| MINI EPISODE - SDGC19 CHRIS FERGUSON | 23 Sep 2019 | 00:31:10 | |
You heard Chris Ferguson (Founder of service design agency Bridgeable) on this podcast before. We spoke to him as a visitor of the Service Design Global Conference, as a regular guest, as a winnen of and SD award and now as an organiser of the conference in Toronto. As always, Chris has many valuable insights to share and will get you excited for this year’s edition of the conference. | |||
| Mini episode - Anticipation for #SDGC19 | 06 Sep 2019 | 00:20:51 | |
In anticipation of the in Oktober we spoke to , one of the local organisers of the conference. Shannon is Senior Manager, Experience Design at and was Principle, Design and Research Director at . Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto. | |||
| EPISODE 35: PLAYMOBIL PRO WITH VICTORIA DOBBIE | 30 Jul 2019 | 00:30:01 | |
A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, project manager at sub-brand Playmobil Pro. She introduced us to the tool and the process of designing and bringing it into the market. | |||
| EPISODE 34: ARENA LIVE - THE FUTURE OF WORK | 26 Jun 2019 | 01:11:42 | |
Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships. How will we bring this skills transition into our jobs, and which implications will this have for employees, employers and organisations? In our 34th episode of our podcast you can listen to the round table discussion, i.e. an interview with the speakers of the evening and questions from the audience. | |||
| EPISODE 33: Award winner - Tesco Bank & Modern Human | 03 May 2019 | 00:52:00 | |
Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients. | |||
| EPISODE 32: Award winner - Fjord & the West Midland Police | 18 Mar 2019 | 00:42:10 | |
Fjord en West Midland Police won the award best in public sector for their project ‘Developing a police force’s digital experience for citizens’. We spoke with Giulio Fagiolini, who is visual design at Fjord and Kostja Paschalidis who was senior service design at Fjord and is now working as a freelancer. | |||
| EPISODE 31: Award winner public sector - Innovationguiden | 12 Feb 2019 | 00:37:34 | |
Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector in collaboration with citizens through service design. This was done by providing various forms of support to municipalities, county councils and regions to work with user-driven innovation in their development work. | |||
| EPISODE 30: Transforming Cork County Council with Julianne Coughlan | 22 Jan 2019 | 00:39:38 | |
Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of Cork. This means they have an all-time challenge to deliver the best possible services for their customers. A few years ago, they came across Service Design, and started experimenting. They formed the Service rePublic team, and never looked back since. | |||
| EPISODE 29: ARENA LIVE - HUMAN CENTRED ORGANISATIONS | 20 Dec 2018 | 00:26:41 | |
As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to offer the best services, companies can do two things. On the one hand they can work closely together with external professionals. On the other hand, they can expand their in-house expertise by training their own employees to think more human centred. To introduce and present both ways of working, we invited two international speakers who shared their knowledge. | |||
| EPISODE 28: DESIGNING TO DELIVER - A CONFERENCE RECAP | 29 Nov 2018 | 00:57:58 | |
We went to the Service Design Global Conference in Dublin where we attended lots of inspiring talks and hands-on workshops. Again, it was a truly amazing edition! It’s surprising how this conference manages to touch new topics & give new inspiration every year. Hats off to the organisation! We also really enjoyed the social aspects of this conference. Since this wasn’t our first SDGC, we saw a lot of familiar faces and like every year we had the chance to get to know many new people. During these moments we got the opportunity to interview some service design ‘rockstars’. You can find a compilation of these interviews here. | |||
| #53 - Designing rituals with Adam B Cochrane | 26 Dec 2023 | 00:51:08 | |
Adam B Cochrane is a Senior strategic designer at Lufthansa Innovation hub where he facilitates meaning, purpose and future visions through service design. Throughout his career - with previous employers such as Zalando, Taxfix, IXDS and Telekom - he developed a keen interested in ritual design and guiding new business ventures. Now, he ‘s also the co-director for the 2024 Service Design Global Conference in Helsinki - having been already a driving force for the 2023 conference in Berlin. | |||
| EPISODE 27: MARC STICKDORN - TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE ORGANISATIONS | 20 Aug 2018 | 00:50:41 | |
Marc Stickdorn is a well-known person in the Service Design world. That’s understandable for many reasons! He is one of the writers on the ‘Service Design Thinking’ and the ‘Service Design doing’ book. Since this week also the ‘Service Design Methods’ book. Besides that he is co-founder and CEO of ‘More than Metrics’, a company that offers tools and stuff for customer experience and service designers: Smaply, Experiencefellow and Mr. Thinker. Marc speaks about Service Design at many conferences around the world. Great to have him at the podcast! | |||
| EPISODE 26: Arena Live Service design and education | 03 Jul 2018 | 01:35:25 | |
New technologies, a continuously changing lifestyle and new jobs and disciplines present serious challenges in the field of education. Old education methods and skills are challenged in a society where personalisation, collaboration, information and e-learning are taking over. Professionals have to re-educate themselves and schools need new tools and solutions to be able to innovate and make these changes manageable. How can Service Design help education deal with these challenges and inspire people to solve problems in a creative way? | |||
| EPISODE 25: Looking back and forward | 14 May 2018 | 00:23:26 | |
We can’t believe its already our 25th episode! In september 2016 we published the first episode. Not sure where this adventure would lead us we decided to just give it a try! Since then we have been speaking with inspiring people from al over the world. In this 25th episode we reflect on the conversations we had, we’ll let you know which episodes were our favourite ones and what we have learned from experts in the field. One of the highlights of hosting this podcast is meeting our guests and listeners at conferences or online. We would love to interact more with our listeners and know who you are. Therefore we launched a newsletter where we will publish new episodes but also ask questions to the community. GIVEAWAY!! When you you have a chance to win this with some of our favourite Service Design tools! A Neuland workshop case that we use for all our workshops. The Service Design Award Annual A Moleskin sketch book to note down all your great ideas. A Kingdom card game to boost all your workshops And more ... Check out the THANKS, THANKS, THANKS! Thanks to all the guests that have been on the show! Thanks to for partnering up! Thanks to for giving us time to do the podcast. And of course thanks to all of you who have been listening to the podcast! Here's to another 25 episodes to come! 🍾 David & Stina | |||
| EPISODE 24: WINNER FOR ORGANISATIONAL IMPACT IN THE PUBLIC SECTOR | 19 Apr 2018 | 00:36:29 | |
Together with the city of Rotterdam, service design agency Muzus won the award for organisational impact in the public sector. The city of Rotterdam is offering a mobility service to people with special needs to make sure they get to the where they want. They realised, however, they did not know the people they were offering the service to. Muzus conducted qualitative research in various ways to give the city of Rotterdam insights in these users. These insights were used in various ways to offer the best service possible. | |||
| EPISODE 23: Student winner for business innovation in the private sector | 06 Apr 2018 | 00:35:59 | |
In this episode we speak to Hyunyim Park who won together with her team the student award for business innovation in the private sector. Together with Jaehyun Park and Culainn Boland Shanaha they designed the Smart Black Taxi Service Flo to tackle London’s air quality. Their service offers real-time time data about slow traffic, road works, busy spots where people look for taxi’s, etc. By offering this data the taxi drivers will be able to make better choices and reduce their driving time without passengers. | |||
| EPISODE 22: Award winner for best commercial project: Redefining the TELUS Renewals Experience | 22 Mar 2018 | 01:01:45 | |
In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director Service Design, Innovation and Strategy at Telus and Chris Ferguson is founder and CEO of Service Design agency Bridgeable. Together they won the award for redefining the TELUS Renewals experience. | |||
| EPISODE 21: Awards winners - Ella Walding | 04 Feb 2018 | 00:43:02 | |
Ella Walding won the Service Design student award for her graduation project at the Royal Collage of Art in Londen. Together with the government of Malta she developed a set of Service Design tools aimed to create change in the organisation. These tools can be found at servizz.gov.mt After her studies Ella started working as a service designer at innovation unit. | |||
| EPISODE 20: Awards winners - Design in Schools | 04 Feb 2018 | 00:49:04 | |
This year Service Design award for systemic change in education went to ‘Design Managers Australia (DMA)’ and Macquarie Primary School. We had the great opportunity to have both Mel Edwards, co-principal at DMA and Wendy Cave, principal at the Macquarie Primary school together on the show. | |||
| EPISODE 19: Chris Ferguson CEO Bridgeable | 31 Jan 2018 | 00:42:14 | |
Chris is a Service Design Strategist, founder and CEO of the Canadian Design Agency Bridgeable. At Bridgeable they work with some of the largest organisations in sectors like healthcare, telecom and government. Together with their clients they deliver great customer experiences though designing organisational en service-system level changes inside these companies. | |||
| EPISODE 18: ARENA live blockchain edition | 19 Jan 2018 | 00:43:02 | |
BC is a game changing technology that brings some unique benefits. For us there are some properties that make Blockchain highly interesting for Service Design. Distributed Blockchain is a distributed technology, a blockchain run on multiple nodes that can should on different physical locations. When one node is compromised, nothing in the blockchain is lost. Immutable The assets in a blockchain can not be duplicated or changed without recording the action to do that change. With a blockchain it’s not possible for two people to have two different instances of the same data. Secure On top of these aspects the security to access one asset in a blockchain is huge and each asset has its own security. Transparent A blockchain can be designed to be entirely transparent, recording and sharing every single transaction that happen in the blockchain. These benefits are qualities that traditionally are taken care of by human-beings in transactional processes. When we think of transferring credit, property or certificates, it is people who ensure that this happens in a reliable, transparent and fair way. With blockchain we have a technology that can potentially take over some of these human processes and this will affect the experience of these processes and have consequences for the people involved. It is therefore only natural that we are highly interested in exploring what blockchain can mean for our work. We chose blockchain as the topic for our latest and we recorded the round table conversation with the speakers. | |||
| #52 - Imagining collective futures with Khushboo Balwani | 23 Nov 2023 | 00:46:24 | |
Khushboo Balwani is a designer, creative researcher, and futurist active in Brussels through her socio-artistic citizen lab BrusselAVenir. Enjoy this hopeful and inspiring conversation about Khushboo’s work, her approach for understanding and visualising future needs and the power of collective future building. | |||
| EPISODE 17: Scaling Service Design: a conference 2017 recap and our reflections | 03 Jan 2018 | 01:03:02 | |
We were happy to join the Global Service Design conference again this year. During the conference we talked to speakers from all over the world, volunteers, organisers and many more. You can find a compilation of all these interviews and our own recap here. | |||
| EPISODE 16: Tanarra Schneider: Group director at Fjord Chicago | 07 Nov 2017 | 00:52:38 | |
Tanarra Schneider is group director at Fjord Chicago where she leads a large team of talented people. She loves keeping teams motivated to design new services and businesses. She is passionate about design as well as food, dancing and being a mom. | |||
| EPISODE 15: 10 Years Service Design Network Conferences | 03 Oct 2017 | 00:45:33 | |
This year in Madrid will mark the tenth edition of the Service Design Global Conference. We talk to Birgit Mager, Alex Nisbett, and Jamin Hegeman about 10 years of Service Design conferences. They take us back to the start, share their personal highlights and get us excited for the upcoming conference. Have a listen in anticipation of the next edition and come and find us to say hello in Madrid. INTERESTING LINKS Service Design Podcast is brought to you by & from and the | |||
| EPISODE 14: Lego Serious Play with Per Kristiansen | 22 Sep 2017 | 00:45:27 | |
Per Kristiansen one of the people who helped make Lego Serious Play into what it is today. As partner at Trivium he goes around the world training people to be Lego Serious Play facilitators. Together with Robert Rasmussen he is the author of the book “Building a Better Business with the Lego Serious Play method. We talk to Per all about the early days of Lego Serious Play and what makes it such a great tool. | |||
| EPISODE 13: My social sabbatical | 24 Aug 2017 | 00:52:14 | |
Frederik Vincx is a Belgian social service designer. He graduated ten years ago and worked for six years in communication agencies as a designer. In the following four years he founded his own company Prezly, where he put his heart and soul in. After these ten years of hard work he wanted to shift his energy towards more meaningful challenges. Even though he really loved his job he felt that he should do something else that matters even more. So he took the brave decision to go on a one year Social sabbatical. The word sabbatical might make you thing he is taking a rest but that’s definitely not the case! Fredrik is taking ten internships in one year in organisations he would like to do something meaningful for. | |||
| EPISODE 12: Esben Groendal on Service Design in Japan and much more | 17 Jul 2017 | 00:51:10 | |
Esben Groendal is a Danish Service Designer working in Japan. He is a former Service Design master student at and the initiator of the . | |||
| EPISODE 11: The future of Virtual reality & Augmented reality | 28 Jun 2017 | 00:32:36 | |
Virtual and augmented reality promise to change the way we perceive our surroundings, interact with each other, create, teach and play. As the technology evolves at stellar speeds, each day more and more opportunities open up for businesses, brands and organisations to connect with their customers. But it also leads to new questions. Will this new way of seeing blur the line between real life and virtual reality? And how will we design the best user experiences for it? In our second live episode we talk to Stijn Michiels and Demis Holvoet about VR, AR and Design. | |||
| Bonus episode: Service Design Day | 01 Jun 2017 | 01:24:54 | |
We recorded a special bonus episode for Service Design Day at the first of June! This episode is a compilation of interviews with Service Design pioneers from all over the world. Together we talked about the status of Service Design in their continent and the cultural difference they experience. | |||
| EPISODE 10: Balancing push & pull education with Mark Willems | 19 May 2017 | 00:56:37 | |
Mark Willems is pedagogical employee in innovation and ICT integration at the Gemeenschapsonderwijs, in short GO!. A Belgian governmental institution that organises education in Flanders. We personally know Mark and GO! because one year ago they came to us, at knight Moves, with the question ‘How can we provide the right tools for education in a rapid changing world?” Together we went on a journey of tackling this challenge. In collaboration with all stakeholders we developed a tool that changes the classroom into a place were every student can follow its own path, were students can learn more then the theory and were teachers are more like a coach to support the students in their learning. Throughout the whole project there was a read treat, the vision of GO! to combine push & pull learning. | |||
| EPISODE 9: CONTEXT MAPPING & GROWING AN AGENCY WITH SANNE KISTEMAKER | 03 May 2017 | 00:56:08 | |
Sanne Kistemaker is co-founder of the service design company Muzus, and teacher at Industrial Design Engineering at the Delft University of Technology. Sanne founded Muzus, a user-centered design agency 10 years ago, together with her sister Neele. Over the years they evolved into a 10 person service design agency that creates products and services by providing insight in the world and motivations of people. One of the approaches they use is contextmapping. Contextmapping is a method that has been developed at the Technical University of Delft, and allows researchers and designers to map the context around a certain subject. During this interview we talked about the opportunities but also the disadvantages of co-creation, the values of the context mapping technique, service design in education and Sanne provides us with some concrete examples of projects at Muzus. | |||
| #51 - Do No Harm with Giulia Bazoli and Pardis Shafafi | 24 Oct 2023 | 00:36:16 | |
As designers, we assume a lot of responsibility when it comes to involving users. How can we do better, and how can we stay kind to ourselves? Giulia and Pardis share good laughs and serious answers on using the Do No Harm Framework in their daily practice at Designit. | |||
| EPISODE 8 LIVE: The future of robotics & AI | 11 Apr 2017 | 00:36:58 | |
This is our first Arena episode! Arena is an event organised bij Knight Moves packed with inspiration, learnings and hands-on action on some of the most relevant design topics of today and tomorrow. Three times per year, we bring hot topics into the ARENA and invite two speakers to throw their expertise in the field from different perspectives. Besides that, different partners bring spectacular projects to the Marketplace, a place where guests get the chance to see, explore and experience the secrets of the topic in question. Inspiring evenings full of marvel and action, proudly brought to you by . During the arena event we have a round table conversation with the two speakers in front of a large audience. We are recording this live and publish it as a special ‘live arena’ episode. The episodes will start with a small reflection of us on the topic and its relation to service design. We wil publish an Arena episode 3 times per year. | |||
| EPISODE 7: Service Design Award 2016 for systemic and cultural change in the private sector | 22 Mar 2017 | 00:49:45 | |
Frederik Kraft is Senior Expert Change & Transformation at Deutsche Telekom, one the world’s leading integrated telecommunications companies. Their core business is the operation and sale of networks and connections. To continue their succes Deutsche Telekom evolved from a traditional telephone company into an entirely new kind of service company. | |||
| EPISODE 6: Service Design Award 2016 for systemic and cultural change in the public sector | 02 Mar 2017 | 00:48:14 | |
Sophie Andersson is strategic designer at Transformator Design, a Stockholm based Service Design agency. At Transformator they design services based on customer needs and help organisations towards customer centricity. One of those organisations was the Swedish employment agency, together they won the service design award for systemic and cultural change in the public sector. We were very pleased that we could involve Caroline Enevold, customer-driver business development manager at the employment agency in the interview as well. This shows what real service design is about, service designers working together with their clients as one team. | |||
| EPISODE 5: Service Design Award 2016 for Best Student Project by Gayle Rice | 25 Jan 2017 | 00:44:39 | |
Gayle has recently completed a PhD at The Glasgow School of Art in which she responded as a researcher and a designer to difficulties young people who were leaving care and their workers experience when working together. For this work she was acknowledged with the first ever ‘service design award’ for best student project. Gayle is a graphic designer by background, she got into Service design because of her interest in the impact she was creating with her graphic design work. She realised she had to better engage with people that would be using her designs to better understand their needs. That’s how she got into research but soon she realised she could not really use this in the commercial environments she was working in at that moment. Therefor she made the shift towards Service Design. | |||