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Explorez tous les épisodes du podcast Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

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Unlock Double Growth Secrets in Profit With Joe Crisara !28 Aug 202400:49:34

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we're thrilled to feature Joe Crisara, America's HVAC, Plumbing & Electrical Contractor "Service Sales Coach"  and author of the impactful book What Should We Do? 📚✨

Joe has dedicated his career to transforming the service industry with his innovative sales strategies, helping contractors across the nation double their profits and elevate their businesses. 💡🔧🚀

In this episode, here's what you can expect to learn:

  • The origin and impact of Joe Crisara's famous phrase, "What Should We Do?"

  • How to overcome financial challenges in your business by offering strategic choices to customers.

  • The importance of taking consistent action and learning from every outcome.

  • Why contractors should consider writing a book or starting a podcast to build credibility.

  • The role of mentors in achieving long-term business success.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Mastering the Art Of Online Reputation With Chris Lollini21 Aug 202400:54:37

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we sit down with Chris Lollini, the founder of Reputation Igniter, who brings his wealth of experience in digital marketing, particularly for HVAC and home service businesses. 

Chris's leadership, Reputation Igniter has become a go-to resource for enhancing online presence through effective reputation management strategies.

 

In this episode, here's what you can expect to learn:

  • The evolution and benefits of focusing on online reputation management.
  • Key strategies for simplifying digital marketing for small businesses.
  • The significance of maintaining an active and positive Google Business Profile.
  • How to foster customer relationships that lead to consistent positive reviews.
  • The role of simplicity and focus in achieving long-term business success.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Grassroots to Greatness Zach's Liftify Leaps19 Jun 202400:52:02

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com

 

In this episode, we're excited to host Zach Garrett founder and CEO at Liftify.

Under Zach Garrett's leadership, Liftify has quickly become a valuable partner for businesses seeking to improve their online reputation by focusing on generating and managing customer reviews.


In this episode, here's what you can expect to learn:

  • Importance of Business Reputation.

  • The importance of staying engaged in learning and development as a business owner.

  • How to effectively gather and use customer feedback to build a strong business reputation.

  • The importance of responding professionally to negative reviews.

  • The benefits of addressing negative reviews and using them to improve business practices.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Grassroots Genius Blueprint for Business Blossom With Derek Cormier12 Jun 202400:49:53

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com

 

In this episode, we're delighted to host Derek Cormier Founder and CEO at Climate Experts.

Under Derek's leadership, Climate Experts has established a reputation for providing high-quality service, innovative solutions, and a commitment to sustainability.

In this episode, here's what you can expect to learn:

  • Importance of Marketing Company Culture

  • The benefits of Applicant Tracking Systems (ATS)

  • Importance of marketing company culture to attract potential employees

  • Importance of listener's reviews and feedback for improving podcast 

  •  The perception of creating roles to appease employees and ensuring roles have clear expectations.

 

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Scaling without Selling with Chad Simpson05 Jun 202400:35:43

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com

 

In this episode, we're delighted to host #Chad Simpson is the CEO and founder of #Simpson Salute Heating & Air.

Chad's leadership has turned a small operation into a leading HVAC service provider, proving that with the right mindset and dedication, significant growth is achievable without solely relying on sales tactics.

In this episode, here's what you can expect to learn:

  • The challenges faced while scaling a service business from $3.5 million to $7.9 million.

  • The role of recruiting the right talent, such as the strategic hiring of Steve Van Horn, in business growth

  • The benefits and implementation of technology (like MeasureQuick) to improve service quality and efficiency.

  • Investing in quick and effective training for technicians ensures consistent service quality.

  • The importance of maintaining humility and learning from experiences to manage profitable growth.

 

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Addressing Current Innovations & Obstacles In HVAC Trades29 May 202400:34:04

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com

 

In this episode, we're thrilled to welcome #Daphne Ziegenfus an inspiring American plumber from #Deluxe Plumbing & Heating. Daphne went from doubting traditional school to finding her calling as a plumber at Lehigh Career & Technical Institute (LCTI).🛠️

In this episode, here's what you can expect to learn:

1. The importance of continuous learning and adaptability in the trades.
2. The strategies for handling unexpected challenges on the job, such as equipment malfunctions, broken pipes, or complex repairs

3. Explore the value of building relationships within the industry
4. The importance of supportive work environments
5. The role of mentors in technician training and development.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

 

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Mastering Business Harmony With The Kellys And Co.22 May 202401:08:09

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

 

In this episode, we're thrilled to introduce #Laura Kelly, the CEO of #Clover, and #Josh Kelly, Managing Member at #Clover.

Josh and Laura are the dynamic duo behind Clover, leading with innovation and passion in the service industry. Their story is one of determination, dedication, and driving excellence in every aspect of their business.

In this episode, here's what you can expect to learn:

  • The Importance of Communication and Memory Differences Between Genders
  • Roles and Responsibilities in Business Partnerships
  • The Role of Maintaining Individual Identity within A Marriage.
  • The Importance of Prioritizing Roles and Responsibilities
  • The Importance of Chasing Purpose over Money.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Addressing Current Innovations and Obstacles In HVAC Trade!15 May 202400:55:09

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host #Scott Caron, #Master Electrician of Boston.

Scott went from being a local electrician in Boston, MA to a known Master Electrician celebrity and construction guru in plumbing, HVAC, and virtually every other trade skill set.

In this episode, here's what you can expect to learn:

  • The importance of the trades to younger generations.

  • The role of technical expertise within businesses 

  • The need to maintain a balance between technical skills and sales in the industry. 

  • The importance of infrastructure upgrades to accommodate the increased electrical demand and the impact on trades like electrical and HVAC.

  • The importance of adaptation and skill development and the vibrant community within the industry.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Red Dirt Roots Meet Recruitment Revolution with Austin Gumucio08 May 202400:41:17

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host Austin Gumucio, Partner Relations /Lead Sales Manager of Implementation of Hire Dimensions.

Austin plays an active role in shaping the overall direction and strategic vision of Hire Dimensions.

In this episode, here's what you can expect to learn:

  • The importance of being proactive in the hiring process rather than reactive

  • Understanding the potential impact of AI on job application processes 

  • The role of continuous marketing efforts in attracting qualified candidates

  • The importance of firing toxic employees promptly and improving the hiring process.

  • Discover Incorporating marketing strategies into hiring processes.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Insights from the HVAC and Plumbing Competition with Craig Childress01 May 202400:37:51

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com

 

In this episode, we're excited to welcome #CraigChildress, Master plumber at #BostonUniversity, a global leader in building technology and solutions. 🏢

In this episode, here's what you can expect to learn:

  • The importance of continuous learning and skill development in trade professions

  • Discover tips and strategies for succeeding in trade competitions

  • Explore the skills and dedication of technicians in plumbing, HVAC, and other fields.

  • The benefits of participating in trade competitions.

  • The challenges faced during competitions, such as pressure, time constraints, and unexpected situations

 

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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AI Transforming Trades Tap Into Tomorrow with Amanda Triolo & Bri Skiffington24 Apr 202400:45:40

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're thrilled to welcome #AmandaTriolo and #BriannaSkiffington, Co-founders of #CxC, a pioneering company in AI-powered contracting solutions. 🚀


In this episode, here's what you can expect to learn:

  • The importance of building a company culture centered around transparency, trust, and growth.

  • The process of developing CXC into an AI tool to streamline customer interactions.

  • Strategies for simplifying bureaucratic processes and paperwork.

  • The importance of networking and staying informed about government initiatives.

  • Tips for maximizing chances of securing rebate funds.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Exploring Cutting-Edge Technology in Residential Energy Efficiency with Shelby Breger17 Apr 202400:41:23

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're thrilled to welcome Shelby Breger, Co-Founder of Conduit Tech, recognized as a thought leader in the HVAC technology space.💡

In this episode, here's what you can expect to learn:

1.  The importance of feedback in software development and continuous improvement.
2. Challenges and considerations in sharing load calculations with clients.
3. How LiDAR technology facilitates quick and accurate load calculations.
4. Considerations for energy efficiency and equipment selection.
5. Considerations for energy efficiency and equipment selection.
6. Challenges of rebate programs and documentation. 


If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Unveil the secrets of success with Brad Hone!14 Aug 202401:01:46

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we're excited to welcome Brad Hone, Senior Vice President of Sales at Air Scrubber. 🌬️🌟

Under Brad's leadership, Air Scrubber has become renowned for its innovative air purification solutions, improving indoor air quality and promoting healthier living spaces. 🏠🌿✨

In this episode, here's what you can expect to learn:

  • The development and benefits of air scrubber technology.

  • Key strategies for maintaining integrity in business.

  • The significance of accountability in company culture.

  • The role of call by call management in optimizing business operations.

  • The value of shared learning through mastermind groups.



If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Understanding HVAC Regulations with Chris Forth03 Apr 202400:51:59

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are delighted to introduce our esteemed guest, Chris Forth, Executive Director of Johnson Controls. Chris is a recognized leader in the field of building technology.


In this episode, here's what you can expect to learn:

  • The impact of COVID-19 on business operations and planning. 

  • The importance of collaboration between industry stakeholders, contractors, and regulatory agencies

  • Strategies for effective refrigerant recovery, storage, and utilization

  • The complexities of electrical grids and its impact on residential systems

  • Importance of accurate vacuuming and charging for HVAC systems

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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How Looking Inward Is The Key To Unlocking Entrepreneurial Freedom With Rob Dube27 Mar 202400:54:44

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host #RobDube, Co- Founder and CEO of #ImageOne. Rob is known for his engaging and insightful presentations.

In this episode, here's what you can expect to learn:

  • The importance of embracing change and focusing on company culture. 

  • Transitioning leadership roles, they stress self-awareness, delegation, and the need to recognize personal limits. 

  • Highlighting the role of trauma and imprints in shaping behavior

  • Stressing the importance of focusing on individual talents.

  • Highlighting the challenges of scaling and role alignment. 

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Driving Marketing Success and Customer Retention Strategies with Billy Stevens20 Mar 202400:47:13

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host #Billy Stevens, Founder and CEO of #SeraSystems. Billy is a leader in the industry in efficiency and probability.

In this episode, here's what you can expect to learn:

  • The importance of authentic content and genuine reviews over automated processes. 

  • The significance of video and authentic content in the home service businesses. 

  • Blending AI with authentic content to maintain trust.

  • Google's focus on social aspects and first-person content poses challenges and opportunities for businesses.

  • The value of genuine responses to reviews

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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AI or Authentic? Pierce Birkhold's Tech-Savvy Insights!13 Mar 202400:37:13

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host Pierce Birkhold, Founder and Head of Revenue Strategy at RealWork Labs.

Pierce Birkhold is a dynamic entrepreneur and technology innovator known for his leadership in the startup ecosystem.

In this episode, here's what you can expect to learn:

  • The importance of authentic content and genuine reviews over automated processes. 
  • The significance of video and authentic content in the home service businesses. 
  • Blending AI with authentic content to maintain trust.
  • Google's focus on social aspects and first-person content poses challenges and opportunities for businesses.
  • The value of genuine responses to reviews

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


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Insider Knowledge For Optimizing HVAC Efficiency With Lilah Jones06 Mar 202400:44:17

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host Lilah Jones, the Head of ISVs & MarketPlace Sales, at Google.

Lilah is a multifaceted professional with a diverse range of experiences and expertise.

In this episode, here's what you can expect to learn:

  • Why authenticity and self-esteem are key factors for growth.
  • The challenges of data management and utilization.
  • The importance of master data management, emphasizing labeling and tagging for effective data organization.
  • The need for quick wins and tangible impacts from AI.
  • Significance of consistent data practices and the challenges of funding data cleansing projects.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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How To Enhance HVAC Operations With Stronger Strategies & Faster Results With Mary Kelly28 Feb 202400:36:09

Welcome to the Service Business Mastery Podcast!

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In this episode, we're delighted to host Mary Kelly. founder of Productive Leaders.


Mary is a motivational leadership speaker and profit growth business consultant to improve profits, growth, and success. She also provides economic forecasting and business projections.

In this episode, here's what you can expect to learn:

  • Actionable business advice for reaching seven-figure revenues and navigating challenges.

  • Focusing on profit growth strategies.

  • Importance of strategic vs. tactical approaches. 

  • Personal involvement in essential tasks and delegating non-essential ones.

  • The value of time is finite and advocates for strategic task allocation to maximize efficiency and business success

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Transforming Challenges into Opportunities for Women in HVACR With Amberley Snyder21 Feb 202400:31:45

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights!

www.servicebusinessmastery.com

In this episode, we're delighted to host Amberley Snyder, a championship Barrel racer. She also competed in pole bending and breakaway roping. Amberley is now a motivational speaker and an inspiration for many.

In this episode, here's what you can expect to learn:

  • Journey of Amberley Snyder who is a a keynote speaker and barrel racer.
  • Insights about her horses, highlighting her plan to set one up for success next year
  • How to stay strong in tough times
  • Transitioning her training methods after an accident.
  • Learn to communicate through hands as well as legs


Amberley Snyder's achievements not only highlight her exceptional talent and determination as a rodeo athlete but also underscore her resilience and unwavering spirit in the face of adversity.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


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Winning Sales Tactics for HVAC And Plumbing with Justin Riley and Noah Carter15 Feb 202400:52:18

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we have Justin Riley, the President of UpFrog, and Noah Carter, the Director of Operations.

Justin excels as a leader, spearheading innovation in SEO, marketing consulting, and strategies for digital growth.

Noah brings extensive experience in operations and account management, leveraging his accounting background from Nash Community College to enhance organizational efficiency and client relations.


In this episode, here's what you can expect to learn:

  • How UpFrog generates leads and manages customer engagement

  • Importance of outbound calls

  • Optimize technicians schedule

  • Leveraging data for marketing

UpFrog is a digital agency focused on empowering local businesses to succeed in today's rapidly evolving technology landscape, providing advertising services to clients in Hollywood, MD.
If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


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How To Build Real Wealth In HVAC Industry With Lance Bachmann07 Feb 202400:38:25

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we have the honor of hosting Lance Bachmann, a digital marketing expert, entrepreneur, and the founder of LB Capital.

Lance Bachmann has a proven track record of guiding businesses to exponential growth. As the founder of LB Capital, he specializes in scaling home service businesses with successful exits to private equity firms.


In this episode, here's what you can expect to learn:

  • The effectiveness of communication and cooperation among team members 
  • The significance of adaptability during challenges
  • Why staying updated with industry trends and acquiring new skills are key factors for success
  • Understanding the needs and concerns of team members for effective leadership.
  • How to direct team efforts towards a common objective and regularly reassess goals for optimal outcomes and more.


LB Capital empowers businesses with distinctive financial solutions, focusing on tech ventures and home services for strategic growth, market leadership, and shared success.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


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Mastering The Art of HVAC Project Optimization With Al Levi31 Jan 202400:41:14

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're privileged to host Al Levi, business consultant, and CEO of The 7-Power Contractor. Tap into the expertise of Al Levi, a seasoned business consultant with over 25 years of hands-on experience, transforming contracting businesses effortlessly since 2002.


In this episode, here's what you can expect to learn:

  • The roles of financial manager and marketing manager in fintech.

  • Why personal involvement is so important for your business growth.

  • The importance of creating processes and procedures for your business.

  • How embracing mistakes and failures can help in the learning process and more. 

The 7-Power Contractor is a business consulting firm that specializes in helping service and installation-based contracting businesses operate more efficiently and achieve greater success. 

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


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This episode is kindly sponsored by:

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How Private Equity Manipulate the Economy, Why it Affects Trade Businesses and how to Navigate it with Jawad Olabi07 Aug 202400:46:06

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we're excited to welcome Jawad Olabi, Managing Partner at ServicePro CFO. 🌟🤝

Under Jawad's leadership, ServicePro CFO has become renowned for its expertise in financial and operational consulting, helping businesses optimize strategies and achieve sustainable growth. 🚀💼✨


In this episode, here's what you can expect to learn:


  • How low-interest rates have fueled private equity activity and their impact on trade firms.

  • Understanding the risks and strategies involved in private equity investments.

  • The benefits of having a strong service department in trade businesses.

  • Insights into entrepreneurship through acquisition trends and its effects on the trade industry.

  • The importance of having good representation when negotiating deal structures with private equity firms.




If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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How To Overcome Implementation Challenges In Home Service Training With Doug Wyatt24 Jan 202401:04:30

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we have the privilege to host Doug Wyatt, the Founder & CEO of Synergy Learning Systems.

Doug Wyatt, an incredible entrepreneur, achieved global success in sales, business, and leadership, spanning industries from restaurants to Home Service innovation.

In this episode, here's what you can expect to learn:

  • The value of playing different roles as a tool for improving skills. 
  • The importance of rewarding effort. 
  • The benefits of engaging everyone in sales training for better customer service. 
  • Why create a long-term impact, build a culture of continuous improvement, and not just aim for short-term gains? 
  • How to make education exciting for better customer engagement and more.

Synergy Learning Systems specializes in tackling the implementation challenge to enhance employee engagement. Their live events and online training programs provide teams with the tools to implement customer-centric processes efficiently.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


Links & References:

This episode is kindly sponsored by:

  • Sera
  • UpFrog
  • CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
  • MarketStorm

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Seal the Deal with Tracy Martin! Unveiling HVAC Secrets on Air Today17 Jan 202400:34:39

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're privileged to have Tracy Martin of Aeroseal, LLC. Tracy, Aeroseal's Dealer Development Director, excels in marketing, with 8+ years at the forefront.

In this episode, here's what you can expect to learn:

  • How Aeroseal is using its technology for sealing ductwork in HVAC systems completely and improving energy efficiency and indoor air quality.
  • How the cost of labor is influenced by the severity of duct leakage. 
  • How contractors are using Aeroseal to help pass building code inspections.
  • How to collaborate with green building certification programs for achieving energy efficiency standards. and more.

Aeroseal, a prominent player in climate technology, is on a mission to cut global carbon emissions by 1 gigaton annually using groundbreaking leak-sealing technologies like HomeSeal Connect and AeroBarrier Connect.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


Links & References:

This episode is kindly sponsored by:

  • Sera
  • UpFrog
  • CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
  • MarketStorm

Connect with us!

Affiliate links:

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Peter Capuciati on Bluon's AI Revolution in HVAC10 Jan 202400:58:37

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com


In this episode,  we're delighted to have Peter Capuciati and Logan Marshall of Bluon.

Peter, Bluon's Chairman and CEO, harmonizes his academic foundation from Columbia University with extensive entrepreneurial experience. His skills span both technical expertise and strategic planning.

Logan Marshall at Bluon, as Director of Contractor Alliances & Events, combines leadership prowess with HVAC knowledge, aiming to elevate team performance and introduce fresh approaches.

In this episode, here's what you can expect to learn:

  • How Bluon supports the HVAC industry at large
  • About technical support, troubleshooting, and the importance of effective communication and data analysis in HVAC.
  • Challenges of remote communication, and the need for real-time support.
  • The role of technology in aiding technicians, the benefits of data-driven platforms, and more.

Bluon stands out as a unique platform benefiting everyone in the industry. It empowers technicians to work more efficiently, helps contractors handle more jobs, enables distributors to manage orders with fewer errors and staff, and boosts OEMs' sales of parts and equipment.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


Links & References:

This episode is kindly sponsored by:

Connect with us!

Affiliate links:

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Navigating Creative Hurdles With Luke Hansen03 Jan 202400:47:56

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights www.servicebusinessmastery.com.


In this episode, we are joined by Luke Hansen of CompanyCam.Luke Hansen initiated CompanyCam to aid contractors, evolving it with a $30 million investment in 2021. Emphasizing people over product, the company thrives on adaptability and innovation.


In this episode, here's what you can expect to learn:

  • Valuable lessons by understanding the backstory of entrepreneurs and business leaders.
  • The value of niche solutions tailored to particular industries or problems, rather than generic ones.
  • The concept of real-time visual communication through the CompanyCam app.
  • The importance of customer feedback and using it to refine the products and services.
  • The importance of staying ahead of technological advancements and integrating them thoughtfully into business solutions and more.


CompanyCam simplifies tracking your business activities. Instantly view and organize your team's photos and notes, ensuring you always find what you need. If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


Links & References:

This episode is kindly sponsored by:


Connect with us!

Affiliate links:

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Enhancing your Customer Experience to Maximize Revenue with data-driven decisions27 Dec 202300:38:54

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are joined by Chris Nelson of CallRail. Chris Nelson is a seasoned Marketing and Strategy leader with 15+ years in B2B and B2B2C, spanning SaaS to consumer durables. Transitioning from law, he excels in omni-channel marketing, customer engagement, and team leadership.


In this episode, here's what you'll learn:

  • What is CallRail?

  • How CallRail boost marketing efficiency and cut costs for home services?

  • How to increase returns on your marketing?

  • How entrepreneurs can use this opportunity to level up and expand their businesses?

CallRail revolutionizes lead tracking for businesses globally. With real-time insights, it streamlines marketing efforts, capturing every lead's journey for optimal ROI and enhanced customer engagement. If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


Links & References:

This episode is kindly sponsored by:

Connect with us!

Affiliate links:


--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
How AI Is Going To Impact The Customer Service Side Of Home Services20 Dec 202300:48:32

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are joined by Tyson Chen of Avoca AI. Tyson Chen is an MIT graduate and the co-founder and president of Avoca AI, which pioneers AI solutions for 24/7 customer engagement in small businesses. With a background in self-driving goods delivery at Nuro and consulting at The Boston Consulting Group, Tyson brings expertise in AI, tech, and private equity to revolutionize business communication.

In this episode, here's what you can expect to learn:

  • What is Avoca AI?
  • How AI is going to impact the home service industry?
  • What are Multi-modal generative models?
  • How Entrepreneurs can use this opportunity to level up and expand their business?

Avoca AI enhances HVAC and Plumbing businesses by integrating advanced artificial intelligence. It empowers technicians, improves customer service, and boosts revenue through features like real-time advice and 24/7 availability. If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

This episode is kindly sponsored by:

Connect with us!

Affiliate links:

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
How Is Customer Engagement Being Reinvented with AI?14 Dec 202300:43:17

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are joined by Sebastian Jimenez from Rillavoice.

Sebastian Jimenez is the Founder and CEO of Rillavoice, a company focused on building speech analytics for the world. Sebastian leads the team in developing speech analytics software tailored for sales and service, particularly in industries like home remodelling, roofing, solar, telco, banking, CPG, and more.

Rillavoice leverages AI to revolutionize home improvement sales and service interactions. With exceptional transcription accuracy and a focus on enhancing human work, Rillavoice overcomes scepticism, improving techniques and reducing performance gaps. Seamlessly integrated and offering real-time analysis, it sets a new standard in the industry. Explore the transformative impact by booking a demo at Rillavoice.com.

In this episode, here's what you can expect to learn:

  • Impact of AI on Home Improvement Sales

  • Integration with Home Service Systems

  • Evolution of AI in Customer Service

  • The Future of Work and AI Adoption

  • Trends in AI for Customer Service

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


Links & References:


This episode is kindly sponsored by:

Connect with us!

Affiliate links:

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
How To Prepare For Selling A Service Business with Patrick Lange06 Dec 202300:57:36

Welcome to the Service Business Tersh Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are joined by Patrick Lange from Business Modification Group. 

Patrick, an expert in business valuations and sales, provides useful and actionable insights on how to maximize your business's value.

Patrick is not only knowledgeable in business valuation but also actively engages on multiple platforms like YouTube, LinkedIn, and Facebook, where his mission is to educate people for free on how to raise the value of your business if your intention is to sell it. 

He has been guiding many businesses into improving their worth, with successful stories that showcase significant increases in dollar figures.

Business Modification Group proposes The Best HVAC Companies for Sale. Their Proactive, Experienced HVAC Brokers Consistently Sell a Record Number of Heating, Air and Plumbing Companies Nationwide.

During our conversation, here's what you can expect to learn:

  • The importance of understanding your business's current worth.

  • Steps to raise the value of your service business.

  • Real-world success stories that exemplify the transformation possible with the right guidance.

  • Why it's essential to seek a valuation, even if you're not selling immediately.

  • The role of technology in enhancing business worth and sales.

  • How simple products and services can mean a world of difference when selling your business

Patrick's straightforward and genuine approach, combined with his vast experience, brings a unique perspective to the table. He offers simple, actionable steps that, while common for him, can make a world of difference for many business owners. We particularly enjoyed how Patrick teaches you about business and the broader importance of knowing what you are optimizing for. 

If you enjoy the episode, please don't hesitate to leave us a review (5 start preferably ;))

Links & References:

This episode is kindly sponsored by:

Connect with us! 

Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

Affiliate links:

Castmagic - https://get.castmagic.io/SBM

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
How To Prepare for Selling a Service Business With Patrick Lange06 Dec 202300:55:28
Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are joined by Patrick Lange from the Business Modification Group. 

Patrick, an expert in business valuations and sales, provides useful and actionable insights on maximising your business's value.

Patrick is not only knowledgeable in business valuation but also actively engages on multiple platforms like YouTube, LinkedIn, and Facebook, where his mission is to educate people for free on how to raise the value of your business if you intend to sell it. 

He has been guiding many businesses into improving their worth, with successful stories showcasing significant dollar figures increases.

Business Modification Group proposes The Best HVAC Companies for Sale. Their Proactive, Experienced HVAC Brokers Consistently Sell a Record Number of Heating, Air and Plumbing Companies Nationwide.

During our conversation, here's what you can expect to learn:

  • The importance of understanding your business's current worth.

  • Steps to raise the value of your service business.

  • Real-world success stories that exemplify the transformation possible with the right guidance.

  • Why it's essential to seek a valuation, even if you're not selling immediately.

  • The role of technology in enhancing business worth and sales.

  • How simple products and services can mean a world of difference when selling your business?

Patrick's straightforward and genuine approach, combined with his vast experience, brings a unique perspective to the table. He offers simple, actionable steps that, while common for him, can make a world of difference for many business owners. We particularly enjoyed how Patrick teaches you about business and the broader importance of knowing what you are optimizing for. 

If you enjoy the episode, please don't hesitate to leave us a review (5 start preferably😉)

Links & References:


This episode is kindly sponsored by:


Connect with us! 


Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

Affiliate links:

Driving Your Business Forward: The Big Picture on Truck Wraps and Service Business Growth w/ CJ Stratte22 Nov 202300:32:30

Have you ever wondered how a creatively branded service vehicle can create a massive impact on your small business's visibility and growth?

In the current age of digital marketing dominance, we're shifting our focus to a traditional yet remarkably effective marketing method that can generate immense recognition for skilled trades businesses, HVAC companies, and the plumbing industry.

CJ Stratte, the brilliant and dynamic CEO of On The Move Trucks, a nationwide truck leasing company, joins us in today's episode of the Service Business Mastery Podcast, to teach us more!

CJ, an expert in brand marketing, oversees a company that helps primarily HVAC and plumbing businesses, transforms ordinary service vans into eye-catching moving billboards for their brands.

This episode is packed with exciting insights into the power of physical mobile advertising, and how even a single leased van could significantly boost your brand's visibility.

Key actionable takeaways for skilled trades businesses include:  Firstly, not underestimating the value of traditional marketing methods such as branded service vehicles. Second, the importance of creating engaging, telling visuals on service trucks. The potential of truck fleets as moving billboards and driving brand recognition. Lastly, to explore On The Move Trucks' services, from leasing to custom wraps, as ain important resource for your business.

So buckle up and prepare for an intriguing ride into the world of truck leasing and unique marketing strategies–the road to enhanced brand visibility starts here! 

 

SHOW NOTES

[00:04] Intro + Tersh's Experience with Sign Branding Promo for Service Emperor

[03:21] Sponsor Details

[07:24] Who is "On the Move Trucks"?

[08:00]  CJ's Business Experience

[11:37] Business Impressions Per Mile

[11: 53] "Old School" Word of Mouth Marketing

[15:40] On The Move's Truck Leasing Program

[21:02] "New School" QR Code Marketing 

[24:11] Display Your Trucks!

[26:09] Best Practices for Truck Promo

[29:40] Various truck options. Contact Them for inventory.

Resources And People Mentioned:

Connect With Spencer on LinkedIn Here! Or check out his book's website: entreprenumbers.com. 

This episode is kindly sponsored by:
- Sera (visit their website)
- UpFrog (visit their website)

- Copeland (visit their website).
- CompanyCam (visit their website) Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- Interplay Learning (visit their website)

- Join the Service Business Mastery Facebook group



Affiliate Links:

- Castmagic - https://get.castmagic.io/SBM 

- StreamYard - https://streamyard.com/pal/c/4524595769507840

- CallRail - https://partners.callrail.com/relentless-digital 

- IfTTT- 10 Percent off!  - https://ifttt.com/join?referral_code=BoERPHYVbCFE-C7okWNiClo3ygLafRze 



--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Navigating 2024 Key Economic Trends Impacting Trade Businesses With Jawad Olabi - Part 1!31 Jul 202401:09:18

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we're excited to welcome Jawad Olabi, Managing Partner at ServicePro CFO. 🌟🤝

Under Jawad's leadership, ServicePro CFO has become renowned for its expertise in financial and operational consulting, helping businesses optimize strategies and achieve sustainable growth. 🚀💼✨

In this episode, here's what you can expect to learn:

  •  How low-interest rates have fueled private equity activity

  •  Explore the specific challenges faced by trade businesses in managing their accounting and finance

  • Understand the risks involved in private equity investments.

  • Importance of Low-Interest Rates on Private Equity.

  • The benefits of remote monitoring for HVAC systems, including customer satisfaction and proactive service management.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

This episode is kindly sponsored by:

Connect with us!

Affiliate links:

Accounting Doesn't Have to Suck | HVAC Business Finance Tips w/ Spencer Sheinin CPA15 Nov 202300:41:15

If you are passionate about your skilled trades service business but struggle to see it grow, or if you're simply curious about running a successful service enterprise, this episode of the Service Business Mastery Podcast is for you!

In this episode, "Accounting Doesn't Have to Suck," hosts Tersh Blisset and Joshua Crouch engage with guest Spencer Sheinin, CEO and Founder of Shift Financial Insights, in a deep dive into the world of accounting, and how as daunting as it may appear, it doesn't have to suck!

They explore hiring problems often faced by small and medium-sized businesses and how hiring the wrong person for accounting can result in lost opportunities. They discuss the role of AI in bookkeeping, financial analysis, and how it may not necessarily be the ideal option for smaller businesses with unique scenarios. 

Tersh, Josh, and Spencer inspire others with their personal stories of business finance, including Spencer's transformative shift in mindset towards numbers.

If you've ever been overwhelmed by financial statements, Spencer's take on using data visualization techniques for better understanding and data interpretation is a game-changer.

Also, make sure to look out for the invaluable advice from Sheinin's book, "Entreprenumbers," of which we are giving away copies after the interview. It's an absolute must-read for entrepreneurs looking to demystify their financials and gain the knowledge to make effective business decisions. 

This episode is full of insights, practical advice, and money-saving tips for anyone in a service business. Don't miss out!

SHOW NOTES

01:59 Justin hosts giveaway and offers script for success.

04:11 Copeland offers valuable compressor diagnostics training.

08:58 Struggling to keep up, correcting formulas, light bulb moment.

12:20 Not a certified accountant. HVAC career started accidentally.

14:14 Accounting department struggles due to inadequate staffing.

17:15 Financials are backwards looking, but budgets and cash flows can be forward looking. Looking backwards helps identify what's not working and the root causes. The 80 20 rule applies to most problems. Understanding the right information helps identify issues like a 3% decrease in average margin.

20:14 AI accounting benefits big companies, not small.

24:16 Increase sales, decrease costs, analyze divisions.

26:01 Forward vs. backward analysis in HVAC operations.

30:46 Managing labor is crucial in every industry, particularly this industry. Analyzing labor as a percentage of sales can indicate if it's going in the wrong direction. Our brains process information visually, so financial information should be presented in pictures instead of letters and numbers. For example, when determining the current percentage of receivables, the accounts receivable aging report is commonly used.

34:27 Book version of tips/tools for implementation.

36:38 Great ideas shared with like-minded business coaches.

39:22 Impressive intro video. Tersh's amazing shoes.

Resources And People Mentioned:

Connect With Spencer on LinkedIn Here! Or check out his book's website via entreprenumbers.com. 

This episode is kindly sponsored by:
- Sera (visit their website)
- UpFrog (visit their website)

- Copeland (visit their website).
- CompanyCam (visit their website) Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- Interplay Learning (visit their website)

- Join the Service Business Mastery Facebook group

Affiliate Links:

- Castmagic - https://get.castmagic.io/SBM 

- StreamYard - https://streamyard.com/pal/c/4524595769507840

- CallRail - https://partners.callrail.com/relentless-digital 

- IfTTT- 10 Percent off!  - https://ifttt.com/join?referral_code=BoERPHYVbCFE-C7okWNiClo3ygLafRze

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Revolutionizing HVAC Maintenance through Technology w/ Brian Feenie and Ben Reed08 Nov 202300:44:34

Are outdated practices holding back the HVAC industry from reaching its full potential?

 

In this episode of Service Business Mastery, hosts Tersh Blisset and Joshua Crouch delve deep into the world of HVAC maintenance and how cutting-edge technology is reshaping the customer experience and the growth of HVAC businesses. We have the pleasure of welcoming Ben Reed and Brian Feenie from Measure Quick, a leading software solution for HVAC professionals.

 

Ben and Brian have a combined experience of over 40 years in the home services and HVAC industries. They are passionate advocates for using technology to drive efficiency and enhance customer interactions. Are you eager to explore how technology can revolutionize the HVAC maintenance industry? If so, this episode of the Service Business Mastery Podcast is a must-listen!


SHOW NOTES

 

Here's a breakdown of what you can expect in this episode:

 

- [0:00] - Introduction: Tersh and Joshua set the stage for the episode, highlighting the importance of Measure Quick in the HVAC industry.

 

- [2:15] - MeasureQuick: The hosts discuss how the Measure Quick app helps junior technicians gather crucial information and data for clients.

 

- [4:30] - Shoutouts to Podcast Partners: Sera, Upfrog, CompanyCam, Copeland, and Interplay Learning are acknowledged as valuable supporters of the podcast.

 

- [5:45] - Upcoming SBM Content: The hosts tease future episodes and upcoming guests, including Billy from Billy Go and representatives from Copeland Compressors.

 

- [7:15] - Guests' Self Introduction: Brian and Ben from Measure Quick introduce themselves, sharing their extensive experience in the home services and HVAC industries, as well as their passion for using technology to improve the industry.

 

- [9:30] - HVAC Business Challenges: The hosts and guests delve into the challenges faced by technicians in convincing business owners to invest in Measure Quick and adopt technology solutions.

 

- [12:15] - The HVAC industry's struggles: misaligned incentives and perspectives are explored, along with the prioritization of homeowners' expenses and the need for thorough maintenance checks.

 

- [15:45] - Industry Assumptions: The hosts and guests shed light on old habits and assumptions that hinder progress in the industry and emphasize the value of technology in improving maintenance contracts.

 

- [19:00] -Full Stack HVAC:  This concept is introduced as a way to address gaps in business operations and optimize efficiency, with a focus on standardization, customer value, and company valuation.

 

- [22:00] - Trust:  The importance of trust in increasing revenue and conveying value to customers in the absence of face-to-face interactions is discussed, along with the affordability and benefits of using Measure Quick.

 

- [25:30] - Guest Announcements: Guests Brian and Ben share upcoming announcements and improvements to the Measure Quick app, as well as their openness to feedback from listeners.

 

- [29:15] - Episode Conclusion: The hosts express their gratitude to the guests and tease future episodes, encouraging listeners to stay tuned for more valuable content.

 

If you're looking to level up your skilled trades service business, gain insights into home service businesses, or simply expand your knowledge in the field, this episode is a must-listen. Tune in to the Service Business Mastery Podcast and unlock the truth about HVAC maintenance!




Resources And People Mentioned:

 

This episode is kindly sponsored by:

- Sera (visit their website)
- UpFrog (visit their website)

- Copeland (visit their website).
- CompanyCam (visit their website) 

- Interplay Learning (visit their website)


Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

Join the Service Business Mastery Facebook group



Affiliate links:

- Castmagic - https://get.castmagic.io/SBM 

- StreamYard - https://streamyard.com/pal/c/4524595769507840

- CallRail - https://partners.callrail.com/relentless-digital 

- IfTTT- 10 Percent off!  - https://ifttt.com/join?referral_code=BoERPHYVbCFE-C7okWNiClo3ygLafRze 

 

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
What Data Scientists Can Teach Us About Marketing with Rick B. & Carole Lawson01 Nov 202301:00:44

For many service businesses, marketing can feel like throwing random things at a wall and seeing what sticks. Sometimes, you get lucky. But in the ever-shifting landscape of new Google algorithms and increasingly tech-savvy competitors, luck isn't gonna cut it.

 

That's why the best marketing is data-driven marketing.

 

In this episode, we learn how to think more like data scientists when it comes to our marketing by speaking with Carole Lawson, bonafide data scientist and Chief Data Officer, and Rick B., CEO at MarketStorm, the company that's delivering better marketing outcomes for its clients through data science.  


SHOW NOTES

- Intro [0:00]

- Introducing Carole Lawson and Rick B. [9:48] 

- The truth about keywords [13:49] 

- Optimizing your content like a data scientist [16:28]

- Learning from the language your customers use [20:36]

- Data science and hiring [27:17]

- How misinterpreting data can backfire [30:52]

- Targeting specific audiences [46:00]

Resources And People Mentioned:

This episode is kindly sponsored by:

- Sera (visit their website) 

- UpFrog (visit their website)

- Copeland (visit their website). This should be copeland.com

- CompanyCam (visit their website)

- Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

- Join the Service Business Mastery Facebook group

- Visit our website: https://www.servicebusinessmastery.com



Affiliate Links:

- Castmagic - https://get.castmagic.io/SBM 

- StreamYard - https://streamyard.com/pal/c/4524595769507840

- CallRail - https://partners.callrail.com/relentless-digital 

- IfTTT- 10 Percent off!  - https://ifttt.com/join?referral_code=BoERPHYVbCFE-C7okWNiClo3ygLafRze

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support
Unleashing Human Potential Through AI Powered Talent Intelligence With Jonathan Porter!24 Jul 202400:55:05

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we're thrilled to welcome Jonathan Porter-Whistman, CEO of WhoHire. 🌟🤝

Under Jonathan's leadership, WhoHire has gained recognition for its innovative recruitment solutions, helping businesses secure top talent and build effective teams. 🚀💼✨


In this episode, here's what you can expect to learn:

  • The importance of understanding and leveraging human potential in business.

  •  How predictive models can benefit small businesses in hiring the right employees.

  •  Use of AI and data science in building customer profiles and targeting ads effectively.

  • Explore how the hiring process needs to be adaptable to different situations.

  • Discover how  Predictive models can help prioritize candidates based on their likelihood.

 

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

This episode is kindly sponsored by:

Connect with us!

Affiliate links:

Mastering Operational Excellence in Home Services with Mike Disney17 Jul 202400:45:57

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we're delighted to host Mike Disney, COO of CEO Warrior. ⚔️💼

Under Mike's leadership, CEO Warrior has become renowned for its proven strategies, expert training, and commitment to transforming small to mid-sized businesses. 🌟📈🛠️


In this episode, here's what you can expect to learn:

  • Importance of operational and sales knowledge in the service industry.

  • Strategies for optimizing business processes and profitability.

  • Importance of proactive marketing and reaching out to customers.

  • Emphasize the value of attending events for gaining knowledge and networking.

  • Importance of breaking down goals into actionable plan.

 

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

This episode is kindly sponsored by:

 

Connect with us!

Affiliate links:

Work-Life Balance for Business Couples with Julie and Brittany10 Jul 202401:01:12

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we're delighted to host #JulieBlissett, Director of Lasting Impressions at Service Business Mastery / Service Emperor and #BrittanyMcGovern, co-owner of Relentless Digital. 🌟

 Julie excels in creating unforgettable customer experiences and driving service excellence. Service Business Mastery provides essential resources and insights for service business owners to thrive. 🌟

Brittany leads the charge in digital innovation with top-notch solutions that propel businesses forward. Relentless Digital specializes in cutting-edge digital marketing strategies that drive business growth and success. 🚀📈💡

In this episode, here's what you can expect to learn: 

  • The impact of societal expectations on men's ability to be vulnerable.

  • Understanding the dynamics of strict parenting and its impact on life choices.

  • The importance of communication and perception in relationships, especially under differing expectations.

  • The critical role of spousal support in entrepreneurial endeavors and managing work-life balance.

  • The importance of communication and perception in relationships.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

This episode is kindly sponsored by:

Connect with us!

Affiliate links:

The Power of Social Media for Trade Services with Jen Mckee03 Jul 202400:40:32

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

 

In this episode, we're delighted to host Jen McKee, founder of Kee Hart Marketing. 💼📈

Jen is renowned for her award-winning social media strategies tailored to Plumbing & HVAC businesses. Under her leadership.

Kee Hart Marketing has been instrumental in driving engagement, growth, and success through innovative and impactful campaigns. 🌟🚀💡


In this episode, here's what you can expect to learn:

  • Importance of social media marketing for businesses in the trades.

  • The impact of engagement on social media.

  • The importance of showcasing the company's culture through social media to build trust and attract customers.

  • Tips on focusing on long-term content performance

  • The benefits of building relationships with other local businesses to mutually promote services in community groups.

 

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

This episode is kindly sponsored by:



Connect with us!

Affiliate links:

Unconventional Success From Pencils to Profits With Cameron Bawden26 Jun 202400:41:01

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

 

In this episode, we're delighted to host Cameron Bawden, CEO and co-founder of Green Mango Pest Control. 🐛🌿

Under Cameron's leadership, Green Mango Pest Control has established a reputation for providing high-quality service, innovative solutions, and a commitment to eco-friendly pest management. 🌟💡🌱


In this episode, here's what you can expect to learn:

  • The importance of recognizing weaknesses and hiring the right people.

  • The motivation behind starting multiple companies.

  • The importance of understanding people and psychology in business.

  • Effective methods for selling businesses

  • How to handle setbacks and learn from mistakes

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Mastering Technology and Business Shifts in Home Services with Julian Scadden!04 Sep 202400:46:41

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In today's episode, we are excited to have Julian Scadden, CEO of Nexstar Network, as our special guest! 🚀✨

Julian shares his extensive experience in the service industry and how Nexstar Network helps businesses excel with proven strategies for growth and success. 💼🔧

 

In this episode, here's what you can expect to learn:

  • How Nexstar Network supports home service businesses in adapting to new technologies and industry changes.

  • The critical role of maintaining consistent business principles amidst rapid technological advancements.

  • Insights into the upcoming Super Meeting and what attendees can expect to gain from participating.

  • Strategies for leveraging technology to enhance operational efficiency and customer service in home service businesses.

  • The importance of being selective about adopting new technologies and partnering with trusted advisors.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)


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Mastering the Service World Expo-Tips from Industry Leaders on Maximizing Your Experience!11 Sep 202401:00:05

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we sit down with Tom Peregrino, President at Service Nation, Jim Hinshaw the vice President at Service Nation & Chris Michel the training Director at Service Nation, three seasoned professionals in the HVAC and service business industry.

They share their extensive experience in business leadership, team management, and the importance of strategic planning for business growth. They also highlight the value of networking and learning opportunities at industry events like the upcoming Service World Expo 2024.

In this episode, here's what you can expect to learn:

  • The benefits of attending industry expos and how to maximize your experience.

  • Effective strategies for scaling your service business.

  • Leadership and team management tips from seasoned professionals.

  • How to implement actionable business strategies and foster a culture of growth.

  • The role of networking and continuous education in achieving long-term business success.



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What makes a great insurance agent with Matthew Abbott!18 Sep 202400:22:44

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we are excited to feature Matthew Abbott from the Abbott Family Agency, a leading expert in insurance solutions for small businesses, particularly in the home services sector. 🏠📈

Matthew has dedicated his career to revolutionizing the way small businesses manage healthcare benefits, offering innovative strategies to save on premiums while providing comprehensive coverage. 💡🛡️🚀

 

In this episode, here's what you can expect to learn:

  • Matthew Abbott's unique journey from military service to becoming an insurance expert.

  • How small businesses with fewer than 50 employees can navigate healthcare benefits effectively.

  • Innovative strategies for saving on insurance premiums while providing comprehensive employee coverage.

  • The importance of having a well-structured benefits package to attract and retain top talent in the home services industry.

  • Practical tips for small business owners on customizing insurance offerings to meet their team's needs.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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The Secret to Explosive Business Growth by Mike Michalowicz !25 Sep 202400:35:30

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we're thrilled to feature Mike Michalowicz, renowned author and business expert, who has helped countless small businesses unlock their true potential. 💼📊 

Whether you're stuck at the $1 million mark or looking to scale further, Mike's insights will give you the roadmap to turn challenges into opportunities and grow sustainably. 🔑🌟

In this episode, here's what you can expect to learn:

  • The importance of adjusting pricing to enhance customer perception

  • How to identify and leverage your business's Queen Bee Role (QBR)

  • How to quickly turn struggling businesses profitable

  • The importance of adjusting pricing to enhance customer perception

  • The benefits of empowering your team for faster decisions

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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The Future of HVAC with AI Driven Air Quality Monitoring with Kevin Hart02 Oct 202401:00:24

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we are excited to feature Kevin Hart, founder of HAVEN IAQ, a leader in indoor air quality monitoring systems. 🌬️🏠

Kevin has dedicated his career to improving air quality solutions for HVAC contractors, helping them optimize indoor environments, reduce customer issues, and drive business growth. He shares insights into how advanced monitoring and AI-driven automation can revolutionize the HVAC industry. 💡📊🚀

 

In this episode, here's what you can expect to learn:

  • Kevin Hart's transition from the trades to entrepreneurship and air quality technology.

  • The critical importance of indoor air quality monitoring in the HVAC industry.

  • How HAVEN IAQ is revolutionizing the HVAC market with its cutting-edge air quality solutions.

  • Key challenges businesses face in implementing new tech and how to overcome them.

  • The impact of AI and automation on HVAC systems and customer experience management.

 

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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How to Finance Home Services for Clients with Bad Credit with Thomas Murphy - IHCS Finance09 Oct 202400:48:23

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, the hosts Tersh Blissett and Joshua Crouch are joined by Thomas Murphy from IHCS Finance, a company specializing in HVAC and home improvement financing solutions. 🏠📈

Thomas Murphy, Director of Finance for Air Around the Clock and Co-Founder of IHCS Finance, has over 35 years of experience in the credit and finance industry. He specializes in helping contractors offer financing to customers with challenging credit situations, thus enabling contractors to close more deals and boost their revenue 💡🛡️🚀

 

In this episode, here's what you can expect to learn:

  • The role of financing in growing a small contractor's business.

  • Navigating credit challenges in HVAC and home improvement financing.

  • How to increase approval rates for customers with low FICO scores.

  • Lease-to-own programs for financing big-ticket items like HVAC systems and water heaters.

  • How IHS Finance can act as a back-office finance department for contractors.



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Building a Million-Dollar Service Business From Door Knocking with Zach Jones & Dalton Hadley16 Oct 202400:37:45

Welcome to the Service Business Mastery Podcast!

 

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are excited to feature Zach Jones and Dalton Hadley  from Air Support Heating & Cooling, two rising stars in the HVAC industry. Zach and Dalton have built their business from the ground up, growing rapidly in just 18 months by staying debt-free and using innovative strategies to drive customer growth. 🚀💡

These two entrepreneurs share their journey from starting with $13,000 to scaling their company across multiple locations, offering valuable insights into low-budget marketing, reinvesting profits, and building a high-performance team. 💼🏗️



In this episode, here's what you can expect to learn:

  • Zach and Dalton's journey from starting their HVAC business with just $13,000 to becoming successful entrepreneurs.

  • How to grow a small HVAC business while staying lean and debt-free.

  • Innovative marketing strategies like door knocking, referrals, and leveraging Google My Business for rapid growth.

  • The importance of reinvesting profits into the business to fuel expansion and improve operations.

  • Practical tips on building a high-performance team and knowing when to make key hires to scale your business.

 

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)





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