Seatrade Cruise Talks - Seatrade Cruise

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Tech Talks | Michelle Potorski, Procell InSite

Saison 2 · Épisode 26

lundi 13 janvier 2025 • Durée 14:49

In this episode of Tech Talks, Ian Richardson is joined by Michelle Potorski, President of Procell InSite, to explore the transformative power of predictive battery management in the cruise industry.

Discover how proactive device management prevents disruptions like door lock failures, enhances guest satisfaction, and streamlines operations with real-time maintenance alerts.

Learn how this innovative solution also supports sustainability goals by reducing waste and labor inefficiencies. Tune in to find out how intelligent power solutions are paving the way for a greener, more seamless future in cruise operations.

Find out more about Procell Insite here: Procell InSite | Procell

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Eat. Drink. Cruise | Christian Pratsch, Norwegian Cruise Line

Saison 2 · Épisode 25

jeudi 13 juin 2024 • Durée 29:45

In this episode of Eat. Drink. Cruise., host Ken Taylor dives into the culinary wonders of Norwegian Cruise Line with Christian Pratsch, the VP of Food and Beverage.

Christian shares insights from his extensive background in hospitality, sharing his journey from a chef to his role at Norwegian Cruise Line, highlighting his passion for culinary excellence and innovation throughout.

The pair discuss the evolution of dining at sea, particularly Norwegian Cruise Line's freestyle dining concept that revolutionised dining on board by offering guests flexible dining times and multiple specialty dining options.

Christian emphasises the brand's commitment to keeping guests at the forefront of their innovations to continuously enhance their dining experiences on board. He cites new concepts like the Indulge Food Hall, allowing guests to order from a diverse menu via tablets, ensuring quick service and a variety of global cuisines.

Tune in to discover the behind-the-scenes stories and future innovations that make dining at sea an unforgettable experience.

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Eat. Drink. Cruise. | Molly Brandt, gategroup

Saison 2 · Épisode 16

mardi 12 mars 2024 • Durée 27:02

Join Ken Taylor this week on Eat. Drink. Cruise as he is joined by Executive Chef Molly Brandt, providing a sneak peak into her life and culinary philosophy.

Molly shares insights from her journey as a chef, from graduating from the CIA, to being one of the first North American female chefs to lead a chef driven concept: 150 Central Park on Allure of the Seas. Molly shares unique insights from her time at sea, since which, Molly has consulted for an array of cruise lines, before her current role where she is now taking her creativity and innovative approach to the airline industry with gategroup.

This conversation teases the intricacies of culinary innovation at sea, complexities behind interactive dining experiences, and the evolving trends reshaping the food and beverage industry in travel and beyond. Discover Molly's secrets behind crafting authentic, immersive dining experiences at sea, from new galley's to bespoke menus.

Don't miss the opportunity to hear more insights from Molly at F&B@Sea 2024, where she will be joining a panel of culinary experts and chefs.

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The Retail Wave Makers | Daniel Buergo, Starboard Cruise Services

Saison 2 · Épisode 15

jeudi 7 mars 2024 • Durée 19:53

Dive into the world of cruise retail onboard as this week, Nadine Heubel spoke with Daniel Buergo, Senior District Manager for Starboard Cruise Services.

They explore building relationships, maximizing sales, and curating unforgettable guest experiences. Daniel, with over 28 years of retail experience, shares insights from managing retail revenue across 19 ships across 3 diverse cruise brands.

Explore the intricacies of building strong relationships, maximizing sales, and creating unforgettable guest experiences, onboard. From practical tips for retail success to personal anecdotes from life at sea, this episode offers a candid look into the dynamic world of cruise retail.

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Eat. Drink. Cruise. | Cornelius Gallagher, Celebrity Cruises

Saison 2 · Épisode 14

mardi 5 mars 2024 • Durée 30:07

Embark on a culinary journey like no other with "Eat. Drink. Cruise." your passport to the dynamic world of food and beverage onboard cruise ships, with our host Ken Taylor.

In our first episode, we delve deep into the heart of the industry with none other than Cornelius Gallagher, Vice President of Hotel Operations for Celebrity Cruises.

From sustainability initiatives to culinary innovation, Gallagher shares how trends in hospitality are reshaping the onboard experience. Exploring the intersection of food, culture, and hospitality Gallagher unveils the "Celebrity Way," a revolutionary approach to elevated guest experiences onboard.

Discover Gallagher's illustrious career, from working alongside world-renowned chefs, to spearheading the launch of new F&B programmes and chef partnerships with Celebrity Cruises. Discover how his culinary expertise informs his vision for sourcing the freshest ingredients and creating memorable dining moments at sea.

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The Retail Wave Makers | Chris "The Flying Scotsman", Carnival Cruise Line

Saison 2 · Épisode 13

vendredi 23 février 2024 • Durée 23:12

In the latest episode of The Retail Wave Makers Season 3, where we hear from different departments on board the ship and their interaction with retail, Nadine is joined today by Chris "The Flying Scotsman" Williams, Cruise Director on board Carnival Celebration!

Nadine and Chris explore the intricacies of being the face of the ship and the vital role of communication between departments, especially with retail. Chris sheds light on the unique initiatives and events that drive engagement, such as the 'Fun Aboard, Fun Ashore' initiative, where retail partners collaborate to offer exclusive deals and promotions.

With over 16 years’ experience at sea, Chris emphasizes the importance of authenticity and proactive communication in successful retail partnerships. From cross-branding events to creating personal connections with guests, Chris's passion for onboard retail shines through!

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Cruise Convos | Lisa Lutoff-Perlo

Saison 2 · Épisode 12

mardi 20 février 2024 • Durée 23:51

Join Claudine for the season finale of Cruise Convos as she sits down for an exclusive interview with Lisa Lutoff-Perlo, an extraordinary trailblazer in the cruise industry. Lisa shares her inspiring journey from starting out in an entry-level position to rising to the top as President and CEO of Celebrity Cruises.

Reflecting on her 39-year career, Lisa reveals the challenges she faced in a male-dominated industry and the invaluable lessons she learned along the way. From overcoming rejection, to breaking through gender barriers, Lisa's story is one of resilience and determination.

With authenticity and vulnerability, Lisa discusses her leadership philosophy and the importance of creating a caring environment built on mutual respect and gratitude. She shares insights from her new book, "Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage" offering valuable lessons in leadership for aspiring professionals.

Listeners will be inspired by Lisa's journey and empowered to dream big and leave themselves open to the universe.

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The Retail Wave Makers | Chris Harrington, Anglo Eastern Leisure Management

Épisode 11

mercredi 7 février 2024 • Durée 29:32

This week, Nadine welcomes a special guest all the way from Antarctica, Chris Harrington, a Hotel Director at Anglo Eastern Leisure Management. Listen in, as Chris provides an insider's view into the life of a Hotel Director aboard an expedition ship, where he juggles numerous responsibilities and oversees the entire commercial operation.

Delve into his rich experience as he compares retail dynamics between ocean-going cruise ships and expedition vessels, unveiling successful retail initiatives and uncovering synergies between the two.

Chris shares his perspective on the key to successful retail initiatives onboard cruise ships, emphasising the importance of personalised sales and creating unforgettable guest experiences.

Learn what it truly takes to excel as a retailer at sea and how to leave a lasting impression on guests while cruising through the world's most remote and breathtaking destinations.

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Cruise Convos | Susie Flores, Countdown Travels

Saison 2 · Épisode 10

vendredi 2 février 2024 • Durée 28:52

Hear from a travel advisor's perspective this week, as Claudine engages in a captivating conversation with Susie Flores, the CEO and Founder of Countdown Travels LLC.

With an astounding 95% of Countdown Travels' sales attributed to cruise travel, Susie provides valuable insights into the shifting dynamics of selling cruise packages. With a whopping 99% of these sales driven by the power of social media, Susie unpacks this shift in consumer booking and how she has harnessed the power of social media to become one of the top 100 travel advisors in the USA.

Explore the world of content creation onboard these cruises and unravel the mystery behind the enduring popularity of booking through travel advisors, constituting 75% of all travel reservations.

Susie sheds light on the evolving dynamics and growing trust in travel advisors, emphasizing the unique value they bring to the table – a human touch, specialized knowledge, and a genuine understanding of the cruise experience.

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Cruise Convos | Julian Pfitzner, Hapag-Lloyd Cruises

Saison 2 · Épisode 9

jeudi 25 janvier 2024 • Durée 23:41

Claudine is joined by Julian, the CEO of Hapag-Lloyd Cruises this week for a captivating episode filled with career reflections, leadership tips, industry successes, and a sneak peek into the future of Hapag Lloyd Cruises.

Together, they delve into Julian's remarkable career journey, recounting his beginnings as a first-time cruiser on the Europa and tracing his impressive ascent to the position of CEO of Hapag-Lloyd Cruises in 2020.

Julian takes a moment to reflect on the highlights of 2023 for Hapag-Lloyd Cruises. From growing shore power initiatives to achieving stellar guest satisfaction, boasting the largest champagne selection at sea, and hosting weddings in Antarctica—Julian shares the key successes that defined the year.

Plus, anticipate insights into the exciting new developments and initiatives that will shape Hapag-Lloyd Cruises' operations in 2024 and beyond, as Julian provides a glimpse into the cruise line's future plans.

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Seatrade Cruise Talks – Détails, épisodes et analyse

Détails du podcast

Classements récents

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Liens partagés entre épisodes et podcasts

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Historique des publications

Derniers épisodes publiés

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Podcasts Similaires Basées sur le Contenu

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