Scottish National Users' Group (SNUG) Podcast – Détails, épisodes et analyse

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Scottish National Users' Group (SNUG) Podcast

snughealth

Forme & Santé

Technologie

Fréquence : 1 épisode/35j. Total Éps: 75

Supporting Scotland's Primary Care GP software users: welcome to the Scottish National Users Group (SNUG).

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🇬🇧 Grande Bretagne - medicine
29/07/2026
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https://www.snughealth.org.uk/
6 partages
https://www.snughealth.org.uk
6 partages
https://www.gpit.scot.nhs.uk/
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https://www.youtube.com/watch?v=1fGEpzrgAJc
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https://www.youtube.com/watch?v=ojrtwXqqc6g
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https://www.youtube.com/watch?v=xkXeDYiZGaM
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https://twitter.com/snusersgroup
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The experience of migrating to Vision

Épisode 76

samedi 25 juillet 2026 • Durée 38:15

Alva Medical Practice was the first practice in NHS Forth Valley to migrate from EMIS to Vision, going live on 3 March 2026. Practice manager Steven Ebsworth, one of the local practice manager eHealth champions, volunteered his practice to go first on the basis that if he was going to support colleagues through the transition, he needed to have lived it. In this episode he walks through the preparation that made the technical migration itself go smoothly, the patient-facing groundwork, a two-week prescribing pause announced well in advance, when to close the appointments book, and the benefits of a weekly countdown to keep every member of staff up to speed.

However, we hear a full and honest account of the very real challenges the practice has faced since migration, as since then they have been contending with appointments book navigation taking ten to sixteen seconds per day, slow prescription printing, migrated recall diary dates arriving with no status and therefore requiring manual intervention, a lack of data entry templates, and no formulary management tool. Steven gives us the current situation and tells us about what improvements are still needed and how the practice is trying to get back to the level they were at pre-migration. This episode is well worth a listen for practice managers, GPs and all in EMIS practices who have yet to make the change.

Alva Medical practice home page

OneAdvanced Vision Learning Zone

NSS GP IT site EMIS to Vision GP Practice toolkit (only accessible via SWAN)

Discover Clackmannanshire

Sam Cooke - a change is gonna come

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The experience of migrating to Docman 10

Épisode 75

samedi 27 juin 2026 • Durée 34:52

This month we tackle a change heading for every practice in Scotland over the next year or two: the migration from Docman 7 to Docman 10. We have some clips from the OneAdvanced presentation at the recent SNUG Members' Day - Louise Haggerty and Suzanne Millar walk us through the ten-week lead-in, and then a candid interview with someone who's already done it. Russell Hale, assistant practice manager at Tay Court Surgery in Dundee and SNUG's Tayside co-ordinator, took his roughly 10,500-patient practice through the process as the very first pilot site in Scotland, with over 600,000 documents to move across.

Russ talks us through what the practice actually has to do: the e-learning and the up-to-six Docman champions, the orphan documents and the practicalities of the test migration, too-large files and the cloud enabler. He explains the two-day migration and go-live sequence, switching off the EDT scheduler and managing results in the gap, and the new ways of working in Docman 10 - IntelliSense for filing and coding, quick steps, and groups that no longer need everyone to action a task. He's honest about what's still unresolved (who owns those orphan docs) but, a month in, the verdict on speed and usability is encouraging.

One Advanced Docman 10

SNUG Members’ Day Session videos (log in required) – includes Docman 10 workshop

eGP Learning: Which GP Document System is Best? – includes Docman 10 demo

emails, comments or queries: SNUG Business Manager

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James McCormack discusses the Scottish Cardiovascular DES

Épisode 66

mercredi 10 septembre 2025 • Durée 30:45

In this episode, we discuss the Scottish Cardiovascular DES designed to reduce adverse cardiovascular events by tackling population-wide risk factors like high blood pressure, raised glucose and cholesterol. Professor James McCormack suggests a greater focus on shared decision making with patients, arguing that the common 10% risk threshold used to trigger treatment is an arbitrary figure that often fails to clearly define what the risk actually entails. He contends that most guidelines can overlook the individual. With years of experience of teaching how to explain and apply evidence, using humour, he advocates for a foundational shift toward a patient-centred model, where treatment decisions are made with patients, not for them.

The conversation explores how to put this philosophy into practice. Risk calculators such as ASSIGN and QRISK should not be used as diagnostic dictators, but as educational tools to start a conversation. He is highly critical of using terms like "pre-diabetes" or "high risk," which can cause patients to vastly overestimate their danger and create unnecessary anxiety. The solution is clear communication: using visual aids and explaining absolute benefits - for instance, a statin might change a 10% risk to 7 or 8% over a decade. By moving away from rigid protocols and chasing fluctuating measurements, clinicians can reduce patient fear, build trust through shared decision-making, and ultimately rediscover a more enjoyable and effective way to practice medicine.

National cardiovascular disease (CVD) prevention and risk factors toolkit

GP Evidence – fantastic site for GPs interested in shared decision making and using patient decision aids, created by Dr Julian Treadwell

Complete BS Medicine podcast list – includes the Contented Clinician podcast

ASSIGN v2 Cardiovascular calculator

GP IT Re-Provisioning – emergency podcast

Épisode 65

jeudi 21 août 2025 • Durée 22:00

In this “emergency” podcast we focus on the major announcement that One Advanced has acquired the Vision system, bringing long-awaited clarity after months of uncertainty following INPS’s administration last December. Dr David Cooper and Dr Bill Martin, co-chairs of SNUG, discuss the relief this brings to Vision practices, staff, and NHS teams who had been left in limbo. They reflect on the resilience shown by Vision’s workforce during this challenging period and explore the practical implications for practices now facing rapid transitions. While some EMIS users had quietly hoped for a different outcome, the contractual and financial reality meant that finding a buyer for Vision was the most feasible path forward.

The conversation also explores the potential benefits and risks of having a single supplier for both Vision and Docman 10, including opportunities for better integration but also concerns about market competition and innovation. While the migration will be demanding, with practices needing strong change management and training, practices will be supported by trainers and facilitators through the process. Ultimately, the mood was one of cautious relief: challenges lie ahead, but GP IT Re-Provisioning can now move forward after a prolonged period of uncertainty.

OneAdvanced completes the purchase of INPS Vision assets

Voltage Control—“Change Management for Dummies

SNUG Registration - SNUG Hints and Tips Day 2025

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Changing GP system: the Tollcross experience

Épisode 64

lundi 28 juillet 2025 • Durée 35:47

At the SNUG Members’ Day, a workshop featured Dr. Keith Mercer discussing his practice’s migration to the Vision IT system, in an interview with National Facilitator Manager Dawn Ellis.

Preparation The team used checklists, spreadsheets, and searches to prepare for the move from EMIS. Keith and the Practice Manager dedicated around 10–12 hours to data mapping, alongside routine work. Staff completed short e-Learning modules on the Vision training system and benefited from early adopter on-site training.

Migration & Go-Live During migration, the practice offered urgent appointments only and kept patients informed. EMIS was still used for appointments and prescriptions, while clinical notes went into DACS before transferring to Vision. On go-live day, staff relied on trainer support. Controlled drug prescriptions were quickly added to Vision, and others were scanned into Docman.

Post-Migration & Outcomes The first few weeks were challenging, with staff adapting to Vision and experiencing mental fatigue. Issues included printing prescriptions and Med3s, learning Vision Tasks, and setting up Mail Manager. However, the practice now appreciates Vision’s efficient search, recalls, and modular layout. Keith advises that practices allocate plenty of time for training and preparation and not to underestimate the effort involved in the transition but concludes Vision does have some good functionality, such as better prescription and record-searching capabilities, and stresses the importance of adequate staffing and additional support during early migration stages.

NSS GP IT site EMIS to Vision GP Practice toolkit (only accessible via SWAN)

Process and preparation PPT – detailed overview of process at practice level with overview of Vision (only accessible via SWAN)

Vision 3 Quick Reference Guide for Clinicians

What new products could you be using?

Épisode 63

samedi 28 juin 2025 • Durée 35:35

In this episode we hear from some system suppliers who were exhibiting at the recent SNUG Members’ day.

Numed’s Simon Healy explains how their ECG, spirometry and blood-pressure devices can integrate with a GP system, Caitlin Collins and Elliot Shaw from Microtech discuss Surgery Pod, a self-service computer system that captures blood-pressure, height, weight and lifestyle data in the waiting room. Eleanor Rafe from Accurx reports that some Scottish practices are now using its two-way messaging and booking-link features to cut phone traffic and provide asynchronous chats.

Sharon Hanley and Dani Henderson from X-on Health describe its Surgery Assist chatbot—which begins by texting callers in the phone queue a link to an online symptom-checker and local service sign-posting—with the Surgery Connect cloud telephony platform that shows patients their real-time queue position and offers automated callbacks. And, finally, Rick Thompson from One Advanced describes their new AI agents which could work inside Docman 10: one summarises long discharge letters, another suggests SNOMED codes, and their forthcoming UK-hosted large-language-model (One Advanced AI) which will let clinicians query clinical records in both Docman, and Vision for a summary of entire patient records – once the Information Governance agreements are in place, of course.

Imagine a new world in which practices could use integrated devices, smart telephony and trustworthy AI to relieve the 8 a.m. rush, ease the increasing administrative and cognitive load, provide new and smarter ways of working and reclaim clinical time…

SNUG Members’ Day video links (SNUG Membership needed)

NHS England Guidance on the use of AI-enabled ambient scribing products in health and care settings

Using a magic wand to fix the NHS in Scotland

Épisode 62

jeudi 29 mai 2025 • Durée 37:51

Dr Steve Baguley is a consultant in Sexual Health & HIV and has been Chief Clinical Digital Officer for NHS Grampian since 2010. This episode features a discussion in which he compares Estonia's effective digital health system, which requires providers to submit care summaries to a central repository, enabling seamless data sharing and full transparency for citizens (who can view their records), and Scotland’s NHS, which struggles with fragmented IT systems and unfulfilled promises, failing to meet its 2017 pledge for citizen data access by 2020. There have been significant delays in GP IT Re-provisioning, electronic prescribing and other digital transformation efforts.

Steve also discusses the role of AI in healthcare. He highlights ambient scribe technology as a major breakthrough for reducing clinician administrative burden while maintaining documentation quality. However, he strongly advises caution regarding AI tools like ChatGPT for direct clinical decision-making. For critical applications, he recommends a dual-AI verification system to enhance safety and reliability. Steve argues for a pragmatic, needs-based deployment strategy for AI tools (such as ambient scribes and Microsoft Copilot), prioritizing specific use cases and user requirements.

Spending time where it counts – an AI strategy for Health & Social Care in the North of Scotland 2023-27

Health and social care - data strategy: 2024 update - progress and priorities

Interesting times for Scottish GP IT (Peter Cairns blog)

There's only one team in Tallinn

To join the NHSS Scottish Digital Health and Care Network, access Teams and use the Join Code b7tk31u. (NHS Scotland M365 account needed).

A conversation with Dr Margaret McCartney

Épisode 61

samedi 26 avril 2025 • Durée 35:18

We have an interview this month with Dr Margaret McCartney, a Glasgow GP, broadcaster, and writer, who discusses her journey into media, the current challenges faced in general practice, and her views on technology, evidence-based medicine, and contemporary healthcare issues. Margaret shares how her media career began rather unexpectedly and gives some insights into her media engagement. She expresses significant frustration with outdated IT systems in Scottish general practice, in particular the current version of Docman, and argues for improvements and suggests integration of beneficial AI technologies could alleviate some of the administrative burdens.

The conversation also covers broader healthcare themes, including the application of evidence-based medicine, highlighting the necessity for doctors to interpret guidelines flexibly, and consider patient-specific contexts and complexities. Margaret discusses the application of shared decision-making, including some situations when this may not be appropriate, the implications of fragmented healthcare teams for continuity of care, and the ethical dimensions of assisted dying, advocating caution against expanding medical powers without adequately considering vulnerable populations. Additionally, the discussion touches on concerns regarding social media's impact on young people's mental health, recommending evidence-based approaches to address negative influences effectively.

Margaret McCartney Wikipedia page

MedicsVoices: Holding medicine to account

The Contented Clinician podcast series

BBC Radio 4 Naked Week podcast BBC Radio 4 Inside Health

Lexacom’s new functionality

Épisode 60

dimanche 30 mars 2025 • Durée 25:49

Lexacom began as a simple audio recorder program created by former GP , Dr Andrew Whiteley, originally devised to save time by sending recordings across a network to a secretary. Over two decades, the company has grown organically, serving over 60% of GPs with its digital dictation, transcription, and speech-recognition solutions. In this episode, Dr. Whiteley describes how this developed. Lexacom is now expanding its feature set beyond traditional dictation, focusing on secure cloud-hosted platforms, sophisticated speech-recognition designed for medical terms, and dynamic workflows that tailor letters, reports, and consultation notes to individual practices.

A key new focus is the integration of ambient AI, which captures and processes everything said during a GP consultation, then automatically produces a structured note. This enables clinicians to focus on patients rather than data entry. Additional modes can transform dictated text into patient-friendly wording or code it into existing clinical systems. Dr. Whiteley emphasizes patient confidentiality and data security, noting that all data remains encrypted on UK-based servers. The latest version of Lexacom also offers mobile app functionality for home visits, offline work, and seamless syncing, reflecting the company’s continued commitment to developing efficient, user-driven solutions for clinicians.

Lexacom website

Video demo of Lexacom Echo (GP Templates YouTube video)

Lexacom Guide: Brief Review for General Practice (Dr Gandalf YouTube video)

Star Trek Voice First Computer

Roger Neighbour on using AI in GP consultations

Épisode 59

dimanche 23 février 2025 • Durée 27:39

In this episode, we have the privilege of speaking with Professor Roger Neighbour, former GP and past president of the Royal College of General Practitioners (RCGP). We discuss how AI-powered tools like Heidi Health and Clinitalk are providing new opportunities for GPs and GP trainees. We discuss:

The impact of AI scribes on GP consultations - are they are a game-changer?
The benefits and risks of increased use of AI in consultations – will this enhance clinical decisions or deskill doctors?
Training implications – can AI provide useful real-time feedback to trainees?
The balance between transactional (efficiency-focused) and relational (patient-focused) medicine.

“There’s a kind of schism developing between the transactional ways of conducting general practice and the relational ways. I can see that AI could be extremely useful in a transactional consultation to make sure that the actual clinical business got transacted efficiently and effectively …but if we have too great a reliance on that, it could potentially lead to an erosion or possibly an abandoning of some of the other human values, things like kindness, empathy, thoughtfulness, and the cultivating of a personal relationship with patients. And, if AI is sold on the basis of it will save you time, you don't need to write notes anymore, then something is at risk there…”

Our conclusions?

AI scribes can reduce the administrative burden, but we must ensure they do not remove the “thinking” process in consultations.
AI may help reduce clinical errors and help standardize best practices but must be integrated carefully into workflows.
AI tools like Clinitalk offer real-time educational feedback, helping trainees develop consultation skills.
A significant risk for the future of GP consulting may be an over-reliance on AI, leading to a loss of skills like empathy, intuition, and relationship-building.

BJGP Editorial: yesterday’s man? (By Prof Roger Neighbour)

Consulting in a Nutshell: A practical guide to successful general practice consultations before, during and beyond the MRCGP

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Scottish National Users' Group (SNUG) Podcast – Détails, épisodes et analyse

Détails du podcast

Classements récents

Apple Podcasts

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Liens partagés entre épisodes et podcasts

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Youtube97

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Qualité et score du flux RSS

Historique des publications

Derniers épisodes publiés

Podcasts et contenus similaires

Podcasts Similaires Basées sur le Contenu

Apple Podcasts

Spotify

Podcasts Similaires Basées sur le Contenu

Other99+

Youtube97

Twitter40