Scale Tale - The Customer Success Podcast

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Customer Success Challenges While Scaling Up W/ Parul Bhandari

lundi 23 décembre 2024 • Durée 29:00

Have you ever wondered what challenges customer success managers (CSMs) face, especially when companies focus solely on sales? In this episode, we dive into one of the biggest issues CSMs encounter – the early lack of focus on essential business fundamentals.In this episode, we’re joined by Parul Bhandari, an experienced customer success leader, who shares insights on how early oversights can lead to major challenges for CS teams down the line. About Parul Bhandari:Parul Bhandari is a sk...

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How To Create A Positive Impact As A Customer Success Manager w/ Jeff Mar

jeudi 14 novembre 2024 • Durée 29:09

How do you make meaningful connections in customer success? Do you really need a mentor, and if so, how do you find one? We answer all these questions in this exciting episode of our podcast!Join us as we sit down with Jeff Mar, co-author of an insightful book on customer success. In our conversation, Jeff shares his journey in the industry, his experiences, and how he built a supportive network that fosters growth and learning.About Jeff MarJeff is a principal customer success manager at Lin...

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Tactics To Decrease Churn And Expand Revenue w/ Peter Armaly

mardi 12 novembre 2024 • Durée 32:03

In the 20th episode of Scale Tale, Mausmi Ambastha is joined by customer success expert Peter Armaly for a deep dive into the true essence of CS leadership.Why should you tune in? ✅ Peter shares insights on the must-have skills for CS leaders✅ Walk away with actionable strategies to level up your CS leadership✅ Learn how to motivate your team to go the extra mile in delivering exceptional customer experiences.______________________________________________________________________1:45 - Introdu...

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Can Advocacy Generate Revenue w/ Christian Jakenfelds

lundi 11 novembre 2024 • Durée 31:36

No doubt about the fact that Net Revenue Retention (NRR) is vital, but it overlooks a crucial aspect of customer value: advocacy. Imagine a customer so thrilled with your product that they enthusiastically refer others. Despite this, customer success teams often don’t get the recognition they deserve for this kind of advocacy-driven growth. Even if they hit their NRR targets, they might still face downsizing, simply because their contributions to generating new business through customer ...

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Is Customer Success Becoming Sales? w/ Jason Noble

mercredi 24 juillet 2024 • Durée 34:11

Despite Customer Success function being the key to customer retention and business growth, it has often been looked upon as a cost center. With efforts to commercialise customer success, the narrative turning Customer Success into Sales comes into the picture. Jason Noble, VP Global Customer Success at Vinli and the co-host of "The Jasons Take On" Podcast Series joins Mausmi Ambastha, Co-Founder of ZapScale to discuss the future of customer success in a more commercial function focused o...

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Understanding Escalation Management with Parker Chase Corwin

jeudi 6 juin 2024 • Durée 37:53

Despite our best efforts at keeping our customers at ease, it may so happen that the customers may not be fully delighted. Understanding, managing, and fulfilling customer expectations needs our proactive approach as CSMs. In this episode, Parker Chase-Corwin joins Mausmi Ambastha, our host to discuss one of the most critical aspects of customer management: handling escalations. With over 20 years of experience in customer success, Parker shares his insights into the complexities of...

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Revenue-centric customer success culture w/ Maranda Dziekonski

mercredi 24 avril 2024 • Durée 34:31

CS is evolving, with a push towards revenue. While focusing on nurturing the customer relationship, CSMs are now tasked with making sales.Balancing the art of creating an excellent customer experience along with revenue generation is a herculean task. Maranda Dziekonski, SVP, CS & Ops at Datasembly, joins Mausmi Ambastha,on this episode of the Scale Tale Podcast to discuss how the future of CS is beyond support & success of the customer and how it leads revenue-generating activit...

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5 Costly Customer Success Mistakes ft. Markus Rentsch

lundi 8 avril 2024 • Durée 39:27

To build the foundations of a business focused on growth and sustainability it’s essential to learn why customers pack their bags and how every departure holds a lesson for your business.Markus Rentsch joins Mausmi Ambastha on The Scale Tale Podcast this week to discuss how onboarding can make or break the value of your product for each customer, the pitfalls of bad fit customers, and the societal shift towards unsustainable business growth models, bridging the gap between what customers need...

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Professional Education in Customer Success w/ Vijay Mehrotra

jeudi 7 mars 2024 • Durée 30:54

Today leaders are keen on ensuring customer value.Customer Success plays a pivotal position in the customer-centric software industry. If you are eyeing a career shift in CS or are just looking to simply honing your customer success acumen, this episode is a goldmine.Vijay Mehrotra, who's at the forefront of customer success education at the University of San Francisco, joins Mausmi Ambastha on this episode of The Scale Tale Podcast to discuss how SaaS companies can harness customer data...

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What an Ideal Customer Success Platform Must Look Like ft. Wyeth Goodenough

lundi 5 février 2024 • Durée 35:57

Most CS platforms are designed for post-sales customer journeys. But, CS begins early-on in the life cycle of a customer journey. CS platforms aren’t equipped to support customers during the entire customer journey.But what if they could?Imagine empowering your CS team with one platform for all customer needs. Super right? That’s what Mausmi Ambastha and Wyeth Goodenough chat about on this episode of the Scale Tale podcast.Join in to learn about the importance of health scorin...

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Scale Tale - The Customer Success Podcast – Détails, épisodes et analyse

Détails du podcast

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Liens partagés entre épisodes et podcasts

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