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Guests: 
Warren Shoulberg, TRR contributor, award-winning journalist, consultant for the retailing and home furnishings industries.
Brian Delp, President of Sales and Licensing, Himatsingka America.

The pandemic reshaped the home industry, with a shift towards home upgrades over new purchases. Join Shelley, Warren, and Brian as they discuss shifting consumer and market trends, supply chain disruptions and their impact on the current state of the home furnishings and retail sectors. Driven by high interest rates and a tightening housing market, revenge travel is out, home decor is in, and traceability is more important than ever. Consumers are now more focused on smaller, more affordable home décor updates. The conversation also addresses looming port strikes, which could significantly disrupt the already strained supply chain and disrupt Holiday 2024.

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Guest: Rebekah L. Matheny, NCIDQ, IIDA
Associate Professor | Interior Design | Department of Design and Founder & Director | REBEL Sustainable Futures Lab

Savvy retailers and brands already have a strategy to respond to the ongoing climate crisis. Join Shelley and Rebekah Matheny, an expert in sustainable design at The Ohio State University, as they discuss the implications of consumers’ impact on the planet. They cover sustainable solutions by making incremental changes despite the popularity of fast fashion and excessive consumerism. With circularity in mind, retailers should rethink store design and product life cycles, from raw materials sourcing to post-consumer reuse and recycling. While some brands, like Zara, are starting small by launching second-hand services, a more systemic change is needed. Gen Z and the Alphas can spot greenwashing a mile away and their priority for authentic sustainability may be just the catalyst for a viable circular economy in retail.

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Our Special Guests, MG2 Principals Melissa Gonzalez and Matthew Goelzer, AIA, LEED AP

Consumers now expect seamless, unified commerce experiences where they can access products and information anytime, anywhere. 

This fluidity is reshaping how brands build loyalty and manage supply chains, with a focus on responsiveness to meet these high expectations. 

Join Shelley and guests Melissa Gonzalez and Matthew Goelzer, Principals of MG2, as they discuss the pivotal role of supply chain management in modern retail. Their conversation highlights the importance of agility, the rise of unified commerce approaches, the potential of AI, and innovative strategies that are reshaping the industry.

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True that pre-loved can be re-loved in the circularity market. And true that resale addresses environmental concerns. And amazing that the resale market will nearly double in size by 2030.  Yes, but: Resale pioneers thredUP and the RealReal have never made a profit. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist as they discuss how resale can do good and do well at the same time. 

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Call it crafted with pride in the U.S. or right sourcing production back to America, brands are looking for faster, more responsive, agile, and sustainable supply chains. Moving manufacturing back from foreign shores could control over-production and reduce the environmental impact of the current global supply chain, but the economics need to work. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist as they weigh the risks and rewards of domestic manufactured products. With inflation up to 8.2%, the big question is: Will consumers pay more for Made in America?

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A surplus of inventory plus rising inflation make for a grim outlook as we head into the holidays. Metrics tools of the past are not relevant to forecast and benchmark in today’s disruptive marketplace. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they deconstruct the challenges facing retailers through the end of the year. AI and predictive analytics help deliver insights in real-time, just in time for the holidays. But the gamble of getting it right is enormous. Some retailers have figured it out, but others are left behind stuck in the past. Listen now.

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McKinsey recently released research that reveals 63% of U.S. retail store managers plan to leave in the next 3-6 months. Why? They don’t feel in control of their day. Information overload, micromanagement, demotivation – they are overwhelmed. Join guest Julian Mills, CEO of Quorso, with Robin Lewis and Shelley E. Kohan, TRR’s chief strategist as they dig into why retail is facing a crisis in delivering a seamless, high-quality customer experience when the link between omnichannel frontend and a unified employee backend is broken. Store ops technology can help, but at the moment it’s out of date and a hindrance. Listen now and find out why.

Connect with Julian Mills on LinkedIn

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Holiday sales are starting in October with Black Friday culminating the frenzy as the top shopping day. This year is different now that the post-pandemic haze has lifted. The Fed raised interest rates and that is sure to impact holiday shopping starting with early price cuts.  Add to that inflationary price tags on food and packaged goods along with higher home energy costs, and you have perfect storm fronts in all directions.  Join Robin Lewis and Shelley E. Kohan as they predict what holiday 2022 may look like. It’s the first back-to-normal holiday post-pandemic; people are geared up to celebrate, but likely to spend less.

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Personalization is table stakes. Data and predictive analytics and are the tools for customization and staying ahead of the competition. And if customers have less disposable income, knowing what they want and delivering an inspirational, personalized journey that is completely relevant to them is key to avoiding expensive and unnecessary inventories. Join special guest Sarah McVittie, co-founder of Dressipi with Robin Lewis, and Shelley E. Kohan, TRR’s chief strategist, as they discuss how to manage customers’ expectations with breakthrough digital solutions while increasing retailers’ revenues and reducing returns.

Find out how Dressipi can help you at Dressipi.com!

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What has 400,000-800,000 square feet of space and nine lives? The American mall. The future of worn-out, irrelevant enclosed malls is to transform into vibrant community hubs that offer services and products housed in villages, town centers and entertainment meccas. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they predict how the confluence of economic challenges and consumer behavior changes will influence how malls can reclaim their influence in the retail pantheon.

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that no one over the age of 33 has ever heard of. Shein has grown 100 percent over the last eight years, making it the fastest growing ecommerce brand in the world and putting it in a position to be the number-one online global fashion retailer. How did they do it? Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist as they deconstruct Shein’s agile supply ecosystem. But there may be trouble in paradise: If Shein wants to play in the U.S. market, they’ll need to up their sustainability strategy game.

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The final frontier encompasses the science of retailing combined with the art of human connection. How retailers are delivering on this is heavily dependent on their frontline brand ambassadors.  Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they redefine retailing’s final frontier at the point of sale and the possible barriers that could prevent success.

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Understanding the movement inside a physical store in real-time can give any retailer an edge. Consider that, in a down market, or even a looming recession, Spatial Intelligence can help retailers cut costs by optimizing operations expenses through a data-driven approach. Join Robin Lewis, Shelley E. Kohan, TRR’s chief strategist, and George Shaw, CEO of Pathr.ai as they explore the finer points of Spatial Intelligence and how it delivers privacy-preserving insights that drive positive, unbiased business outcomes.

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 Special Guest:  Michelle Crossan-Matos, Chief Marketing Officer, Ulta Beauty

We’re experiencing a deficit in joyfulness; 85 percent of people wish they felt a high level of joy in their lives, but only 58 percent report feeling that way. 

Ulta Beauty’s mission is to bring joy to millions of people, so they developed The Joy Project and enlisted the help of motivational speaker and podcast host Mel Robbins to empower customers and their workforce of 53,000 to embrace and experience joy. 

Join Shelley and Michelle Crossan-Matos, Chief Marketing Officer of Ulta Beauty as they discuss how Ulta Beauty has prompted a national conversation about the barriers to joy and how to overcome them. Their discussion reveals how the program can transform a negative, self-criticism conversation into a supportive, connected community.

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Emerging challenges to back-to-school are led by inflation that is impacting discretionary spending and making shoppers anxious. How do retailers plan inventory and give customers a reason to buy? Join Robin Lewis, Shelley Kohan, TRR’s chief strategist, and special guest Sarah Galvez, Corporate Communications Manager for Cotton Incorporated as they discuss parents’ shopping intentions for their children. What can retailers expect and what should they be prepared for?

Check out this great video from Cotton Inc,
https://we.tl/t-ghsF1ADzqt

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Retail has a new face. Traditionally envisioned as a central brick-and-mortar store that sells products, retail has morphed into commerce everywhere, anytime. Now the consumer is the center and commerce comes directly to them. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they predict the future of retail deconstructing how new formats, different models, diversified commerce, and reengineering supply chains will reshape the industry.

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Here’s an interesting question: Will Macy’s and its Toys R Us partnership give discount stores a run for their money this holiday? With the iconic toy brand in every Macy’s store, the strategy combining nostalgia and convenience could be a home run. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they debate how Macy’s can deliver a better customer experience for families shopping for toys with the halo effect of its well-loved holiday traditions. It’s already starting with Macy’s toy sales 15 times higher in Q1, proving Toys R Us is paying off. Listen to this spirited conversation now!

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Environmental impacts, demographic shifts in the U.S. market, and a consumer that wants to be more involved with a brand’s product development process are leading major brands to rethink inventory positions. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they dig into how mass customization (made to order) is refreshing the stale forecasting demand model for the fashion industry.
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Big tech firms are getting greedy and make more profit every second than the median wage of a U.S. worker makes in a week. Are the big five – Amazon, Apple, Microsoft, Meta, and Google -- becoming monopolies too big to handle? Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist as they debate how these tech titans use their muscle beyond Silicon Valley and play the talent game by outsourcing talent to save costs. Remote work has been a game-changer and plays into the hands of the big five to get even bigger. 

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Unions are making a comeback strengthened by a tight labor market, empowered workers, and the prospect of a recession. A more educated entry-level workforce is raising its voice for better working conditions and respect. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they look into why union-represented petitions are up 57% and Americans’ approval of labor unions is at an all-time since 1965.

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Is BNPL (Buy Now, Pay Later) a better way to pay as a credit card replacement or just another payment option? The number of U.S. BNPL users will have soared from 1.6 million in 2018 to 59.3 million in 2022 with dozens of copycat startup companies opening weekly. But watch out! When the big guns with deep pockets --Mastercard, American Express, Visa, PayPal, and Apple Pay – make a bigger move into the space in a major way, it will blow those startups out of the water. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they discuss the finer details of a popular credit program that has already led next-gens into debt and may be facing stricter regulations to protect all consumers.

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Amazon’s internal forecasting system is its secret weapon, but it has come back to bite with excess warehouse capacity and slowing demand. Leadership changes starting at the top, a wildly different management approach to the business, and many top executive exits leave Amazon in a state of transformation. The company is saying goodbye to physical stores except in the grocery sector as it manages through its slowest online growth period in years. Not to mention many callouts on its employment practices that have left the company far from its goal of earth’s best employer. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they pull back the curtain and weigh in on how CEO Andy Jassy is going to manage the behemoth out of its current mess.
 
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Retailers over-forecasted inventory and supply doesn’t match consumer demand. It’s another perfect storm brewing. As rising food prices and historic high costs for fuel suck money out of the discretionary spending bucket, retailers will be left with even more unwanted inventory. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they debate how retailers can work their way through this crisis.

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What’s the fate of ecomm subscription services? Sales are expected to grow by 15% in 2022, totaling $33.5 billion … but that’s only 3% of total retail ecom sales. And subscriptions may be facing consumer pushback; 40% say they just have too many. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they single out how the winners of the subscription business will have exclusive products and be convenient, making them relevant to loyal customers.

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As the world’s number-one PC manufacturer, Lenovo’s mission is to deliver smarter technology for everyone. The company journey has transformed from a wholesale business to a DTC model supported by rich data and analytics delivering world-class experiences for its users. How did they do it? Join Shelley and Jennifer Downes, Lenovo’s CMO of Global eCommerce, as they discuss how attracting repeat customers for a business based on infrequent purchases requires innovative thinking.

The new Lenovo customer-centric approach has resulted in a 28 percent increase in digital orders. Listen and learn!

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Gap Inc. is on its fifth CEO, and success still seems elusive. Ever since Mickey Drexler left, it’s been the same story: not so hot. The well-intentioned BODEQUALITY strategic initiative for inclusive sizing failed in execution with Old Navy taking a sales nosedive. Gap’s peer, American Eagle Outfitter had a $32 million profit in Q1 2022. What’s going on here? Join Robin Lewis and Shelley E. Kohan, TRR chief strategist, as they pull back the curtain on Gap’s failed quest for infinite growth.

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How do consumers trust? There’s been a major shift in customer behavior as a result of the pandemic. Transparency, authenticity, and relevance are table stakes. Sustainability resonates highly with consumers who are concerned about microplastics and water and want brand commitment to circularity. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, with guest expert Kim Kitchings, Senior Vice President of Consumer Marketing for Cotton Incorporated as they discuss the latest findings on what consumers expect from brands and how recent research reveals how brands can build confidence with their most critical stakeholders.

For more from Cotton Inc. please visit the Cotton Inc. Lifestyle Monitor Website.

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The bigger they are, the harder they fall. Tech giants – Alphabet, Apple, Amazon,

Meta and Microsoft -- have been dominating the field for decades. Although these stocks are highly volatile and investor expectations can become overheated, now with raging inflation, fears of recession, new privacy laws and talk of monopoly busting, the tide may be turning. Recent earnings are declining, streaming and subscription services are at risk, and the uncertainty of the metaverse is looming on the horizon. Even behemoths Walmart and Target were hit with Q1 unexpected losses. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they unpack what’s happening here and debate whether retailers that were nimble, quick, and innovative during the pandemic will slip back into their old ways of doing things slowly, measured, and the way they’ve always done business.

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Amazon's business is slowing down... online sales, subscription services, and third-party sales growth trended down in 2021 and into Q1 2022 suggesting the company is slipping into a maturity phase. Is Andy Jassy the right guy to steer Amazon into maturity and still keep the creative curve accelerating? Or is that an oxymoron? Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they dig into what’s going on with Amazon’s plateau and who might steal their thunder.

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We are entering a new era of reimagining the workplace and how work gets done. A hybrid workforce is the new model. The good news is that employees are getting want they want. The not so good news is that retail systems and processes need an overhaul. Join Robin Lewis, Shelley E. Kohan, TRR’s chief strategist, Barrie Scardina from Cushman Wakefield, and Rich Pedott from Columbus Consulting as they discuss how retailers must reinvent their workplace culture to attract and hold onto the talent that will redefine the industry.

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Apparel resale is predicted to be a $64 billion market by 2024 representing 14 percent of apparel, footwear, and accessories sales. It checks off all the right boxes: it’s eco-friendly keeping goods out of the landfills; conserves energy from production and shipping logistics; and it gives younger consumers access to higher-quality products they might not otherwise be able to afford. Join Robin Lewis and Shelley E. Kohan as they debate the question of whether retailers taking back merchandise and reselling used products is a long-term, profitable model.

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For decades, customers have given away their personal data for free, but that’s changing. Customers now can limit how their personal data can be used. Retail companies need to reset how customer data is treated and by giving data control back to the customer. Join Robin Lewis, Shelley E. Kohan, TRR’s chief strategist and Ismail Amla, EVP of Professional Services for NCR as they explore the complex data world and how retail businesses will change when customers are in control.

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The success of online retail has been greatly exaggerated. And the death rate of physical retail has been overestimated. Store openings will outweigh closures three to one in 2022 … and online can’t deliver a premium, empathetic experience. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they discuss the resilience of physical retail in a digital marketplace and how the hybrid model with physical stores at the center will be the victor.

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Take a deeper look at what’s going on with the wave of resignations and you’ll see that there is a trending shift of workers transitioning from blue collar to white collar. Opportunity knocks. Better pay, better work/life balance and reskilling is lifting workers from the warehouse to software, high-tech careers. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they look into the new wave of entrepreneurs who are leapfrogging over being held back without college degrees into unprecedented opportunities for higher track jobs.

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Here’s a wake-up call for all retailers: Workers are resetting the traditional employee/employer relationship and unions are on the rise. The numbers are clear -- with 11.3 million jobs open, workers are calling the shots and demanding a fair salary, better benefits package and safe working conditions. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, and labor relations expert Bert Kamin as they dig into what’s behind Christian Smalls’ unionization at Amazon, and the back story for Starbucks and REI – and why it’s different this time around.

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Special guest Bayard Winthrop, Founder and CEO of AmericanGiant has spent the last 13 years on a mission to change the world with American made high-quality sportswear and strengthening small-town manufacturing communities. 

Bayard inspired Steven Kurutz’s book American Flannel as a passionate entrepreneur facing the challenges of American-made production. Join Shelley and Bayard as they talk about his epic start-up journey and the new partnership between American giant and Walmart with the just-released line of American Made T-shirts. 

How do you change the conversation about the future of domestic apparel production?  Listen and find out.

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The activists and HBC are circling around their prey with little interest in improving Kohl’s retail business. This is a short-term, financial pureplay, and the losers will be the customers. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they discuss how CEO Michelle Gass can navigate Kohl’s out of harm’s way.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

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We are connected. The cumulative effect of cutting off Russia from the global financial system coupled with taking Ukrainian exports offline will have far-reaching impacts across the globe. Young 20- and 30-something consumers have deputized themselves as economic ambassadors, influencing foreign policy one TikTok video at a time. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist with guest reporter Arick Wierson as they discuss the far-reaching collateral damage of the war in Ukraine. Retailers who think they might be largely insulated from a war happening half a world away would be better off recalibrating their expectations.

To see the latest from Arick Wierson and the Ukraine crisis click here >>.

For more strategic insights and compelling content, visit TheRobinReport.com where you can read, watch, and listen to content from Robin Lewis and other industry experts.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

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A quick history lesson explains that inflation is caused by too much demand chasing too little supply. Now it’s one crisis after another: a global pandemic, economic uncertainty, the potential for a world war – all funneled into the highest level of inflation in 40 years. The typical anti-inflation weapon of raising the Fed rate likely won’t work this time. Why? Because in the developed world, more people are retiring, quitting or dying than there are enough workers entering the workforce to replace them. If that sounds harsh, join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they explore how fewer workers will result in lower productivity, meaning that supply will drop until birth rates increase. Fasten your seatbelt for a very long winter of higher prices and rising inflation.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

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Global retailers are facing an unprecedented challenge: How to respond to the Russian invasion of Ukraine. The soft power of economics is not trivial: Over 300 brands have ceased doing business in Russia in protest, but what about the ones that are still there? Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they discuss the collateral damage from the Russian war on Ukraine – to global brands, consumers worldwide, and the Russian people.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

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The return rate of online sales has escalated to 17% of sales, but surprise, you can transform a return into a valuable customer experience. This may sound counterintuitive, but when you manage the process as a positive customer touchpoint, you can create a better customer experience. Steve Prebble, President and CEO of Appriss Retail, joins Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they discuss how technologies can help alleviate the challenges of returns in omnichannel retailing.

For more information about Appriss and what they can do for your business please go to ApprissCommerce.com.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

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The metaverse is not science fiction. People can play virtual games, attend virtual concerts, go shopping for virtual goods, collect virtual art, hang out with virtual avatars and attend virtual work meetings. Are you ready for this? There’s money to be made. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they look at how retail plays into the metaverse, which is closer than you think.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

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Have you been marketing to your customers the same way with diminishing results? Savvy retailers are building their own digital networks to up their marketing and advertising strategies. Permission-based data unlocks valuable customer insights and the power of predictive analytics that reshape how retailers go to market. Andy Mantis, President and Chief Commercial Officer, Commerce and Media Solutions at Verisk Financial, joins Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they explore the finer points of how objective, fact-based data delivers a competitive edge in today’s digital marketplace.

For more information on CommerceSignals please visit them at CommerceSignals.com.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

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It’s another weekend: Do you know where your inventory is? Customers want everything now, wherever they are, and new digital ID tech delivers transparency and trust. Inventory accuracy is key to agile fulfillment -- mobile, BOPIS, curbside delivery, marketplaces, social commerce, in store. Join Robin Lewis, Shelley E. Kohan, TRR’s chief strategist with special guest Bill Toney, VP, Global RFID Market Development, Retail at Avery Dennison, as they explore the exciting innovations transforming inventory accuracy and fulfillment.

For more on Avery Dennison RFID technology visit Avery Dennison

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

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Organized retail crime has become a $70 billion business and continues to plague retailers. What’s the backstory? There is a proliferation of thieves who use online marketplaces to fence stolen goods. Tune into Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they pull back the curtain on organized crime and discuss the only viable solution.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

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Special guest Charlie Youakim, CEO of Sezzle, joins Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, to dig into the crackdown on the BNPL industry. There’s plenty to talk about with the Consumer Financial Protection Bureau looking into the BNPL space to determine if the industry may be using abusive consumer practices and if it needs to be more highly regulated. That could put a dent into a fintech business that is predicted to grow to $114 billion in 2024. Listen and learn from the experts.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

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Data rules in the ecommerce digital world but is more challenging to collect in the physical world. But tracking millions of pieces of merchandise across your store floors so your customers and staff can find any product in real-time is now a reality. Unified commerce is here. 

Join Shelley E. Kohan and special guest Ronit Eliav, Chief Marketing Officer of Nexite as they discuss how virtual apparel tracking maps with real-time data lets your merchandise seamlessly tell you their entire life story -- from the factory floor to their final destination in the customers’ closet. 

The win/win? A deeper emotional connection with the customer through trusted, transparent intelligence.

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Predictions about the end of worldwide pandemic conditions – and their impact on global supply chain logistics – have been ridiculously wrong. There is a total supply chain meltdown and with China the home to about a third of global manufacturing, lockdowns on top of a 126% increase in delivery times, we are in for a long haul.  Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they examine the supply chain mess and discuss how to contain costs before consumers cannot or will not pay more for goods and services.
 
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There is too much money chasing too few goods. There’s no real problem with the supply chain or production, the issue is demand has surged out of control and the supply chain can’t handle it. Join special guest, the outspoken industry expert Jan Kniffen, CEO of J Rogers Kniffen Worldwide, Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they debate how the U.S. economy will handle rising inflation (it certainly won't be a flashback to the 70s) and the systemic problems facing retailers that will separate the haves and have-nots in 2022.

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Retail is cresting the wave but could fall into the depths if the industry doesn’t heed the warning signs. A global pandemic and climate change are ongoing existential issues; supply chain, stagflation and labor shortages are real and present operational challenges. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they predict the risks and rewards for retail leadership in 2022 as it faces a disruptive, dynamic marketplace led by demanding, opinionated customers.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.