In this episode, Omar Shihab, founder of BOCA Dubai, takes us inside his journey of rethinking what a restaurant can stand for in a city known for rapid growth and high consumption. He shares the early shocks of entering the industry, from franchise struggles to the daily unpredictability of operations, and how those lessons shaped his people-first leadership style. Omar explains why integrity, transparency, and sustainability became BOCA’s guiding principles, leading to recognition with a Michelin Green Star. 

Omar focuses on using local ingredients in Dubai, treating staff well, and building a strong, self-reliant restaurant. He avoids fast trends and proves that sustainability is possible. BOCA is now a leading example of responsible homegrown hospitality in the UAE.

Find us online: 

Ashish Tulsian- LinkedIn 

Omar Shihab- LinkedIn 

In this episode of Restrocast, British restaurateur Jasper Reid, Founder & CEO, International Market Management, shares his journey of building global food brands in India’s tough and competitive market. He talks about how he brought Pizza Express to India, beat Reliance to land Jamie Oliver’s brand, and convinced Wendy’s U.S. CEO to launch a ₹29 burger in India.

Reid explains that high rents in India can take up 20% of sales, why menus should be based on data and kept under 30 items, and long-term success comes from patient investment and strong team culture, not flashy food trends. His three key rules for surviving in India’s food business are: do not hesitate, explore the country, and invest wisely. He also hints at his next project. a ₹100 Desi diner focused on process and people.

Find us online: 

Ashish Tulsian- LinkedIn 

Jasper Reid- LinkedIn 

In this episode of Restrocast, Samer S. Hamadeh, the visionary entrepreneur behind unique hospitality concepts like Akiba Dori and Stereo Arcade. 

From organizing a music festival at the age of 15 to designing industry-defining dining and nightlife experiences, Samer shares his journey of relentless creativity and risk-taking.

Discover how Samer transitioned from nightlife to the dining scene, building Akiba Dori, a Japanese-inspired street food concept with a modern twist. He delves into the challenges of expanding into Saudi Arabia and the importance of understanding local markets. 

Samer also opens up about his love for the “zero-to-one” phase of entrepreneurship, his aversion to traditional operations, and how video games inspire his creativity.

Find us online: 

Ashish Tulsian - LinkedIn 

Samer S. Hamadeh- LinkedIn 

In this episode of Restrocast, Ashish Tulsian sits down with John Peyton, CEO of Dine Brands Global, to discuss his remarkable journey through consulting, hospitality, and franchising. 

John shares how mentorship at Starwood Hotels shaped his understanding of leadership and operational excellence, highlighting pivotal moments like implementing Six Sigma and navigating the leap from operations to brand leadership.

John delves into the challenges of becoming a first-time CEO at Dine Brands Global, managing iconic restaurants like Applebee’s and IHOP, and balancing strategy with execution. He offers invaluable advice on adapting to change, fostering collaboration, and staying grounded in a fast-evolving business landscape.

Tune in to gain a deeper understanding of John Peyton’s leadership journey and the insights that have driven his transformative impact across industries.

Find us online: 

Ashish Tulsian - LinkedIn 

John Peyton- LinkedIn 

In this episode of Restrocast, Eric Slaymaker, the driving force behind Wingers Alehouse, shares his journey from the world of advertising to building a successful restaurant brand. With early roots in marketing for his father’s franchises, Eric developed a unique perspective on branding, which later inspired him to create Wingers. 

Eric dives into Wingers’ evolution, explaining how he adapted the concept into the popular Alehouse model to meet changing market demands. His conversation covers the balancing act between franchisee autonomy and brand consistency, Wingers’ feedback systems, and the importance of training in ensuring quality. 

Eric also reflects on leadership, sharing his commitment to sustainable growth and the continual effort to improve communication with his team. 

Find us online: 

Ashish Tulsian - LinkedIn 

Eric Slaymaker- LinkedIn 

In this episode of Restrocast, Phil Friedman, shares his remarkable journey over four decades. From his beginnings as a dishwasher to managing food distribution in Vietnam and scaling major brands like Panda Express and McAlister's Deli, Phil offers invaluable insights into leadership, innovation, and resilience. 

He discusses the challenges of navigating economic downturns, including the 2009 recession and the recent pandemic, and how adaptability has been key to his success.

Phil emphasizes the importance of building strong support systems for franchisees and staying ahead with technology. His candid advice for aspiring restaurateurs focuses on mastering the fundamentals and being ready to learn in an ever-evolving industry. With his passion for the restaurant business, Phil inspires listeners to embrace challenges as opportunities for growth. 

Tune in to discover how one man's journey reflects the broader dynamics of the restaurant landscape and the lessons that can drive success in a competitive market.

Find us online: 

Ashish Tulsian - LinkedIn 

Phil Friedman- LinkedIn 

In this podcast episode, Saer Imad shares his unique career journey from corporate banking in Lebanon to becoming a key figure in Dubai's food and beverage industry. 

Saer discusses his early career advising entrepreneurs at the Mohammed Bin Rashid Establishment for Young Business Leaders, where he first gained insights into the F&B world. 

He then shares how he transitioned from an advisor to a hands-on operator, building and franchising brands like JJ Chicken and Derwendi. Saer reflects on the challenges of brand building, the importance of adaptability, and the lessons learned from his experiences in expanding F&B brands internationally.

Find us online: 

Ashish Tulsian - LinkedIn 

Saer Imad- LinkedIn 

In this podcast episode, Jerry Baldwin shares his remarkable four-decade career in the food and beverage industry. Starting from humble beginnings as a street food salesman, Baldwin shares how his early experiences in sales and distribution shaped his understanding of supply chain management. 

He delves into the challenges and opportunities within the restaurant industry, particularly in the post-COVID era, emphasizing the need for innovative strategies and strong vendor relationships.

Baldwin also discusses the transformative changes at Steak 'n Shake, including the shift to a franchise partner model and the introduction of self-order kiosks. His insights into navigating supply chain complexities, managing vendor dynamics, and adapting to industry shifts provide valuable lessons for anyone in the restaurant business. 

This episode is a must-listen for those looking to understand the intricacies of supply chain management and the restaurant industry's challenges.

Find us online: 

Ashish Tulsian - LinkedIn
Jerry Baldwin- LinkedIn 

In this episode of Restrocast, host Ashish Tulsian sits down with John Haggai, CEO of Burtons Grill & Bar, to explore his extraordinary career journey. From his humble beginnings as a high school busboy, Haggai shares how his initial part-time job evolved into a 30-year career in the hospitality industry. 

He discusses his transition from managing partner at Outback Steakhouse to founding Taza Kitchen, revealing the challenges and emotional shifts involved. Haggai also dives into the importance of blending technology with a personal touch and offers advice for future leaders in hospitality.

Restaurateurs will gain valuable insights into Haggai's approach to navigating the industry's complexities, his philosophy on mentorship, and his vision for the future of hospitality. His story of resilience, strategic thinking, and dedication to core values is a powerful inspiration for anyone looking to make a mark in the business world. 

This episode is a must-list for those interested in leadership, entrepreneurship, and the evolving landscape of the restaurant industry.

Find us online: 

Ashish Tulsian - LinkedIn 

John Haggai- LinkedIn  

In this episode of Restrocast, host Ashish Tulsian sits down with Nadine Benchaffai, a trailblazing entrepreneur with a rich background in the food and beverage industry. Nadine shares her journey from working in FMCG with global giants like Kraft and Nestlé to co-founding Tortilla Mexican Grills in the UK, which grew to over 60 stores. She also delves into her experience founding Taqado Mexican Kitchen in the UAE, discussing the challenges of introducing a niche cuisine in a competitive market.

Nadine opens up about the personal and business factors that led to her decision to sell Taqado to Kitopi in 2021, reflecting on the bittersweet nature of exiting a brand she built from the ground up. She also talks about her current role as a venture builder in the agri-tech and food tech sectors, highlighting how she’s helping startups scale and innovate at the intersection of food, technology, and sustainability. 

This episode offers valuable insights into brand building, market adaptation, and the evolving landscape of the food industry, making it a must-listen for aspiring entrepreneurs and industry professionals alike.

Find us online: 

Ashish Tulsian - LinkedIn 

Nadine Benchaffai- LinkedIn 

Embark on an illuminating odyssey with Restrocast in the latest episode featuring Kevin Bentley, the Head of Technology at Jollibee North America, in an exclusive session. Join our host, Ashish Tulsian, as he delves into the riveting narrative of Kevin Bentley's extraordinary journey, transitioning from a formidable NFL linebacker to a tech luminary in the restaurant industry.

In this captivating episode, Kevin unfolds his playbook for success, sharing insights into his strategic role at Jollibee. From setting a visionary tech stack to enhancing customer engagement and operational efficiency, Kevin wears many hats, offering a behind-the-scenes look into the intricate world of restaurant technology.

Congratulations are in order for Kevin's recent appointment, and listeners are treated to an insider's perspective on what excites him the most about leading technology for Jollibee's expansive North America division. The conversation explores Kevin's educational journey, from inner-city Los Angeles to pursuing a doctorate, and how this commitment to learning shapes his leadership style.

As the episode progresses, Kevin shares valuable lessons from his early days as an NFL player and draws parallels between team dynamics in sports and corporate environments. The discussion transcends the boundaries of technology, offering advice for aspiring leaders in the dynamic business landscape.

Tune in to Restrocast for an enlightening conversation that unveils the playbook of Kevin Bentley's tech journey, a story of resilience, adaptability, and unwavering commitment to excellence. From the NFL gridiron to the forefront of restaurant technology, Kevin Bentley's narrative promises to inspire and captivate.

Find us online: 

Ashish Tulsian - LinkedIn 

Kevin Bentley - LinkedIn 

In this episode of Restrocast, Ashish Tulsian sits down with Craig Dunaway, the COO of Penn Station Subs. Craig shares his journey from a career in public accounting to leading a successful franchise brand. With over 24 years of experience in the restaurant industry, Craig discusses the evolution of his role, highlighting the importance of balancing operational details with strategic growth. He delves into the challenges of maintaining profitability, especially in the wake of COVID-19, and the critical role of effective communication with franchisees. 

Craig offers insights into the significance of building strong relationships and fostering a positive culture within the organization. He also touches on the impact of technology on the restaurant business and the delicate balance between adopting new innovations and maintaining core values. Throughout the conversation, Craig emphasizes the importance of understanding both numbers and people, providing valuable lessons for anyone in the restaurant industry. Tune in to gain a deeper understanding of the complexities and rewards of managing a franchise and the strategies that have driven Penn Station Subs' success.

Find us online: 

Ashish Tulsian - LinkedIn 

Craig Dunaway- LinkedIn 

In this episode of Restrocast, Chris Demery, CTO of Blaze Pizza, shares his unconventional journey from the U.S. military to leading restaurant tech transformations at Domino’s, Bloomin’ Brands, PF Chang’s, and Blaze Pizza. Chris shares how his military background shaped his leadership style and why listening to frontline teams is the secret to building tech that works.

From building Domino’s Pulse and the Pizza Tracker to rolling out Blaze’s new POS system, Chris reveals the real challenges behind scaling restaurant operations. He discusses the myth that making pizza is easy, the importance of operational architecture, and why most tech fails without operator buy-in. Chris also dives into his concept of “Heightened Time Awareness” using AI to deliver real-time insights without disrupting restaurant flow.

Find us online: 

Ashish Tulsian- LinkedIn 

Chris Demery- LinkedIn 

In this episode of Restocast, host Ashish Tulsian sits down with Leon Davoyan, the CTO of Dave's Hot Chicken, to explore his remarkable career journey. Starting as a POS technician, Leon rose through the ranks to become a leading figure in restaurant technology. He shares insights from his early days at Universal Studios, where his fascination with tech began, to his significant roles at Baja Fresh, Santa Anita Racetrack, and Pinkberry, where he navigated global expansion challenges.

Leon discusses his decision to pursue an MBA in Lebanon, a move that broadened his perspective and bolstered his leadership skills. He highlights the importance of situational leadership, the value of learning from diverse industries, and the ongoing challenges of integrating technology in the hospitality sector. Leon also delves into the culture and team dynamics at Dave's Hot Chicken, emphasizing the benefits of working with a mature, collaborative team.

This episode offers valuable lessons on career growth, leadership, and innovation, making it a must-listen for anyone interested in the intersection of technology and the restaurant industry. Tune in to hear Leon's inspiring story and insightful perspectives.

Find us online: 

Ashish Tulsian - LinkedIn 

Leon Davoyan- LinkedIn 

In this engaging episode of Restrocast, Ashish Tulsian interviews Mazen Kanaan, CEO of House of Pops. Mazen shares his journey from Lebanon, where he studied economics and finance, to his 13-year career at Unilever. During his time handling Unilever’s ice cream business, Mazen identified a market gap for healthy yet delicious ice cream, sparking the creation of House of Pops.

Mazen delves into the challenges and insights from his corporate experience, discussing how he transitioned from a secure job to entrepreneurship with a mix of excitement and calculated risk. He highlights the unique aspects of the ice cream business, emphasizing the importance of purity, wellness, and sustainability in House of Pops' products.

Listeners will learn about the innovative strategies Mazen and his co-founder, his wife, employed to overcome early challenges, ensure consistent customer experiences, and maintain personal growth. The episode wraps up with Mazen’s vision for the future, including product expansions and geographical growth, aiming to establish House of Pops as a leading brand in the health-conscious ice cream market.

Find us online: 

Ashish Tulsian - LinkedIn
Mazen Kanaan- LinkedIn 

In this captivating episode of Restrocast, Ashish Tulsian interviews Stratis Morfogen, the dynamic founder and CEO of Brooklyn Chop House and Brooklyn Dumpling Shop. Stratis Morfogen has been an innovator in New York City’s hospitality scene for decades. He brought New York’s famed Fulton Fish Market to the internet in 1997 with the creation of FultonStreet.com, and was the restaurateur behind many well-known New York establishments, including Club Rouge, Gotham City Diner, Hilltop Diner, The Grand, Philippe Chow, and Jue Lan Club, among others. He is the author of Be a Disruptor and Damn Good Dumplings.

Stratis also discusses the highs and lows of his career, including the unexpected popularity of his nightclub, Rouge, and pioneering the Fulton Fish Market online in 1996. He unveils the inspiration behind Brooklyn Chop House's unique LSD (Lobster, Steak, Duck) menu and how he navigated the challenges of COVID-19 by supporting healthcare workers. Throughout the episode, Stratis emphasizes the importance of disrupting the status quo, embracing failure, and constantly reimagining concepts. This episode is a must-listen for aspiring restaurateurs and anyone interested in the fascinating world of the restaurant industry.

Find us online: 

Ashish Tulsian - LinkedIn
Stratis Morfogen- LinkedIn 

In this captivating podcast episode, join us on a journey through the diverse chapters of Alaa Sayed's remarkable career, from the football fields of Egypt to the bustling kitchens of renowned global restaurants. Hosted by Ashish Tulsian, the interview unfolds Alaa's inspiring story of resilience and adaptation, offering a rare glimpse into the dynamic world of hospitality.

Starting as a national football player, Alaa's trajectory took an unexpected turn after an injury, propelling him into the realms of tourism, hotel management, and ultimately the restaurant business. Delve into Alaa's experiences managing F&B in American Air Force bases, where he learned the art of adapting to diverse customer needs.

The narrative deepens with insights from Alaa's tenure at Shake Shack, where a people-first philosophy and unique training approach set the stage for his subsequent ventures with BurgerFuel, Jollibee, and the latest chapter with ServQuest and Al-Baik. From challenges faced during the opening of Al-Baik's first drive-through to strategic expansion plans, Alaa shares anecdotes and lessons that resonate with aspiring professionals in the industry.

Discover the secret ingredients behind Alaa's success – a commitment to quality, customer service, and the delicate balance between tradition and technology. This episode offers a rich tapestry of experiences, emphasizing the importance of passion, adaptability, and meaningful connections in the ever-evolving landscape of the restaurant business.

Find us online: 

Ashish Tulsian - LinkedIn 

Alaa Sayed - LinkedIn 

Welcome to the latest episode of Restrocast, where host Ashish Tulsian sits down with Wade Allen, the EVP of Strategic Growth at Costa Vida, to unravel the intriguing story of a digital innovation veteran with over 22 years of experience. Costa Vida, under Wade's guidance, has been at the forefront of revolutionizing the restaurant industry.

In this episode, dive deep into Wade Allen's diverse background, from coding websites in the late '90s to spearheading marketing technology and off-premise initiatives at Costa Vida. Wade shares how this eclectic mix has uniquely positioned him to lead strategic growth and drive sales in the dynamic landscape of the restaurant business.

Explore Wade's transformative journey from Brinker International, where he played a pioneering role in introducing digital strategies during a less digitally advanced era, to his current leadership at Costa Vida. Gain insights into the evolution of loyalty programs, the intersection of marketing, technology, and statistics, and his perspective on the role of AI in the future of the restaurant industry.

Join Ashish and Wade in a thought-provoking conversation about innovation, leadership, and the ever-evolving digital solutions in the restaurant space. Don't miss this compelling episode of Restrocast, where industry insights and personal stories converge to provide a comprehensive look into the strategic growth of Costa Vida and the visionary leadership of Wade Allen. Tune in for a captivating exploration of the digital frontier in the world of restaurants.

Find us online: 

Ashish Tulsian - LinkedIn 

Wade Allen - LinkedIn 

In this enlightening episode of Restrocast, host Ashish Tulsian engages with Joe Frem, the innovative Co-founder and CEO of Matbakhi, an F&B management company transforming hospitality services for 1-4 star hotels. Joe shares his inspiring journey from his early entrepreneurial endeavors at the age of 13 to his strategic academic pursuits in engineering and subsequent impactful tenure at McKinsey.

He dives deep into the founding of Matbakhi, revealing the identified market gaps and the innovative strategies employed to enhance hotel dining experiences through technology and customized F&B solutions. Joe also discusses future trends in the hospitality industry, emphasizing the potential of AI and IoT to revolutionize service efficiency and guest satisfaction.

Joe also imparts invaluable advice for entrepreneurs in the F&B and hospitality sectors, stressing the importance of understanding customer needs, embracing technology, and fostering strong team dynamics. This episode is a must-listen for anyone interested in entrepreneurship, hospitality, or business strategy.

Find us online: 

Ashish Tulsian -  Linkedin

Joe Frem- LinkedIn 

In this captivating episode of Restrocast, host Ashish Tulsian engages in a deep dive with Ziad Kassabieh, the visionary CEO of Advanced Food Co. Starting his culinary journey at the tender age of 15 in a family-owned restaurant in Lebanon, Ziad shares how his early experiences ignited a passion that would shape his future.

The episode traverses his decision to pursue hospitality management, his strategic relocation to Saudi Arabia, and his ascension from a multi-unit manager to a major influencer in the restaurant industry. With an impressive portfolio of 45 to 48 innovative restaurants under his belt, Ziad discusses the shift from hotel to restaurant management, advocating for more specialized educational programs to better prepare future leaders.

His philosophy of servant leadership and his hands-on approach to business illustrate his deep commitment to his team and clientele. Looking forward, Ziad unveils his aspirations for expanding and innovating within Saudi Arabia's dynamic food scene, promising exciting new concepts from Advanced Food Co.. This episode is a must-listen for anyone interested in the intersections of passion, leadership, and innovation in the hospitality industry.

Find us online:
Ashish Tulsian - https://www.linkedin.com/in/ashishtulsian/
Ziad Kassabieh- https://www.linkedin.com/in/ziad-kassabieh-86019525/

In this episode of Restrocast, host Ashish Tulsian engages with Jim Bitticks, the COO of Dave’s Hot Chicken, in a profound discussion that charts Jim’s extraordinary ascent within the restaurant industry. From his humble beginnings as a teenage employee at a Jack in the Box to pivotal executive roles at major chains like Blaze Pizza and now Dave’s Hot Chicken, Jim’s narrative is one of remarkable progression and strategic innovation.

Throughout the episode, Jim shares the critical turning points and the strategic decisions that propelled his career forward and shaped the growth trajectories of the companies he has been part of. His insights into the challenges of scaling operations, particularly his transformative work at Blaze Pizza which he helped grow from two to 372 locations, are both enlightening and inspiring. Jim also discusses his recent move to Dave’s Hot Chicken, emphasizing his passion for new challenges and the opportunity to work with familiar faces in new capacities.

Jim's people-focused approach to operations, his strategies for employee engagement, and his philosophy on leadership underscore a career that’s as much about fostering growth in others as it is about operational success. This episode is a must-listen for anyone interested in the dynamics of career growth within the competitive restaurant industry or the strategic intricacies of scaling a business successfully.

Find us online:
Ashish Tulsian - https://www.linkedin.com/in/ashishtulsian/
Jim Bitticks- https://www.linkedin.com/in/jim-bitticks-cfe-0bb37515

Welcome to the latest episode of Restrocast with your host, Ashish Tulsian. In this installment, we are thrilled to have Justin Skelton, the Senior Vice President and CIO at Dine Brands Global, as our special guest. Dine Brands Global operates a network of 3,700+ restaurants globally, featuring popular brands such as IHOP, Applebee's, and Fuzzy's Taco Shop.

Join Ashish Tulsian as he delves into the fascinating journey of Justin Skelton, exploring the three peaks in his illustrious career as a tech leader in America's biggest brands across insurance, retail, and restaurants. Justin shares valuable insights into his upbringing as a military brat, highlighting how it shaped his ability to adapt to change and influenced his leadership style.

The conversation takes us through key milestones in Justin's early career, from his unexpected start at Allstate Insurance Company to his roles in banking, technology consulting, and eventually leading technology divisions at major corporations. Gain insights into the challenges of managing technology in both the retail and healthcare sectors, and discover the crucial lessons Justin has learned throughout his career journey.

Don't miss this riveting episode of Restrocast, where Ashish Tulsian and Justin Skelton engage in a thought-provoking conversation about technology, leadership, and the dynamic world of the restaurant industry. Tune in for a wealth of knowledge and stories from one of the leading figures in the tech and restaurant space.

Find us online: 

Ashish Tulsian - LinkedIn
Justin Skelton- LinkedIn

Restrocast's latest episode brings to you the dynamic Prashanth Menon, Regional Director of PizzaExpress UAE, in a riveting conversation. Join host Ashish Tulsian as he unravels the layers of Prashanth's extraordinary 32-year journey, transforming PizzaExpress into a 14-outlet empire and earning him the prestigious PizzaExpress Worldwide Wonder Award 2023.

Explore the day-to-day responsibilities of overseeing Pizza Express in the MENA region, where Prashanth shares strategic insights into the brand's expansion plans across 14 markets. From a South Indian upbringing and overcoming societal pressures to transitioning from hotels to standalone restaurants, Prashanth's narrative is a testament to perseverance and passion.

In this exclusive interview, Prashanth reveals the magic behind PizzaExpress' success, emphasizing a people-first approach that weathered the pandemic's challenges and contributed to remarkable staff retention rates. Dive into his diverse experiences, from hotels to resorts, from airlines to standalone restaurants, and gain wisdom on leadership, employee growth, and maintaining excellence.

Listeners will be treated to anecdotes of PizzaExpress' journey from two to seven restaurants, the pivotal role of an interfaith marriage, and Prashanth's dedication to creating a great workplace. As PizzaExpress looks to the future under Prashanth's visionary leadership, this episode promises a slice of inspiration for aspiring leaders in the hospitality industry. Tune in to Restrocast for a captivating narrative that transcends the world of pizzas, showcasing Prashanth Menon's unparalleled dedication, resilience, and passion for progress.

Find us online: 

Ashish Tulsian - LinkedIn 

Prashanth Menon - LinkedIn 

In this Restrocast episode, Rusty Bills, COO of Galardi Group (Wienerschnitzel, Tastee Freez), shares his journey from busboy to the C-suite and everything in between. He opens up about his early days in the kitchen, how hands-on leadership shaped his path, and why building strong relationships with franchisees is the foundation of long-term success.

Rusty discusses the realities of running a franchise in today’s environment, from navigating California’s $20/hour wage law to leveraging technology for operational efficiency. 

He also touches on how franchisee trust led to the creation of his leadership role, and why there's no substitute for learning every part of the business from scrubbing floors to managing store tech stacks.

Find us online: 

Ashish Tulsian- LinkedIn 

Rusty Bills- LinkedIn 

In this enlightening episode of Restrocast with Ashish Tulsian, we delve into the remarkable four-decade journey of Andy Holman in the hospitality industry. From his serendipitous start as a management trainee at Pizza Hut to achieving senior management roles globally, Andy shares the wisdom gleaned from his vast experiences. He discusses the critical importance of customer service and employee training, revealing how these core elements have evolved with technology while maintaining their essence. 

Andy reflects on the invaluable lessons learned through his career, emphasizing adaptability, the significance of systems and processes, and the pivotal role of leadership in driving success. With insights into the impact of working across diverse cultures and the challenges and opportunities presented by digital advancements, Andy offers profound advice to aspiring professionals. He also highlights the necessity of sustainability in shaping the future of hospitality.

This episode not only explores Andy's illustrious career but also provides listeners with a masterclass in management, leadership, and the art of hospitality, making it a must-listen for anyone interested in the industry's past, present, and future.

Find us online: 

Ashish Tulsian - LinkedIn 

Andy Holman- LinkedIn 

Discover the unconventional path to success in the latest podcast episode featuring Alexander Debare, founder and chief growth officer of Burger28. From aspiring pilot to law student, Debare shares his inspiring journey of creating a thriving business in the competitive restaurant industry. In this exclusive interview, delve into the inception of Burger 28, where Debare's entrepreneurial spirit and nostalgia for '90s UAE converge to form a unique burger chain.

Explore the role of social media in Burger 28's success, from the early days of experimentation with Facebook ads to the evolution of a impactful Instagram presence. Debare sheds light on the challenges and responsibilities of running a restaurant business, emphasizing the importance of immediate customer feedback and maintaining composure in the face of adversity.

Get insights into Debare's commitment to self-improvement, with recommendations for books and podcasts that have significantly influenced his personal and professional growth. As he shares anecdotes and experiences from the restaurant business, Debare provides valuable advice for aspiring entrepreneurs, tackling topics such as dealing with failure, rejection, and the significance of a bootstrapped model for sustainable growth.

Look ahead with Alexander Debare as he discusses his aspirations and goals, not only for Burger 28 but for his broader vision of merging media and technology. 

Learn about his ultimate goal of building a business with a monthly revenue of $1 million, involving minimal personnel and following a bootstrap approach. Discover the impact of the bootstrapped model on Debare's perspective on growth and financial sustainability.

Join us in this insightful episode as Alexander Debare's journey unfolds, offering a wealth of lessons and inspiration for those navigating the unpredictable yet rewarding world of entrepreneurship.

Find us online: 

Ashish Tulsian - LinkedIn 

Alexander E. Debare- LinkedIn 

Dive into the dynamic culinary landscape of Dubai with Fay Economides, Executive Managing Director at M Management. In this exclusive podcast episode, Fay recounts her entrepreneurial journey, from co-founding Elia, Mythos, and Nola to navigating the challenges of Dubai's restaurant scene. 

Unveiling the strategic decisions and triumphs that shaped her ventures, Fay discusses authenticity, collaboration, and the delicate balance of maintaining diverse brand identities. From overcoming market pressures to embracing vulnerability, discover how Fay's hands-on approach and entrepreneurial grit have fueled the success of her hospitality empire. Join us as she shares insights into collaboration with her brother, the role of intuition in decision-making, and the profound impact of embracing authenticity in personal and professional relationships. 

Fay's passion for innovation and genuine connections shines through as she reflects on the joys of leading a team and finding purpose in daily interactions. Explore the mind and soul nourishing practices that contribute to Fay's well-being, and be inspired by her journey as a culinary trailblazer in Dubai's ever-evolving gastronomic landscape.

Find us online: 

Ashish Tulsian - LinkedIn 

Fay Economides - LinkedIn 

Troy Hooper, CEO of Hot Palette America, shares his captivating journey in the hospitality industry with host Ashish Tulsian. Hooper's narrative unfolds from early exposure in Miami to culinary and maritime school experiences, where yachting instilled key leadership principles. The episode delves into Hooper's passion for turning around troubled businesses and the pivotal influence of Stephen Covey's Seven Habits on his leadership style.

Hooper envisions integrating his diverse experiences in achieving his entrepreneurial dream of owning a restaurant. His consulting practice, emphasizing turnaround management, involves identifying issues and implementing solutions. The importance of balance in leadership, incorporating employee input, and strategic decision-making is highlighted, along with Hooper's commitment to building sustainable legacies, measured through employee retention.

The episode also explores Hooper's recent role in expanding Pepper Lunch, which is a Japanese Teppan restaurant, with over 500 stores in 15 countries around the world; detailing the opportunity that led to this position and his experiences in building the brand's infrastructure. Drawing insights from the Japanese business approach, Hooper emphasizes practices like compatibility, mutual respect, and the importance of courtesy in professional interactions. Troy Hooper's narrative serves as a guiding beacon for emerging leaders in the dynamic landscape of the hospitality industry.

Find us online: 

Ashish Tulsian - LinkedIn 

Troy Hooper - LinkedIn 

Embark on a sensory journey through the aromatic world of specialty coffee with Restrocast's latest episode, featuring the indomitable Kim Thompson, Founder and Managing Director of RAW Coffee Company. Tune in as we unravel the captivating story behind one of Dubai's pioneering coffee roasters.

Hear about her journey from being a medical nurse in New Zealand to working in diamond mines in Australia to founding a leading specialty coffee brand in Dubai. Kim's story reflects entrepreneurial grit.  As she envisions the future of the UAE's coffee industry and charts the course for RAW Coffee Company's expansion into new markets, listeners gain a front-row seat to the evolving landscape of specialty coffee.

Discover the complexities of sourcing coffee from Yemen, the unique flavors of Mocha 1450, and the challenges of transporting coffee in a war-stricken zone. Kim's journey, filled with passion and determination, offers aspiring entrepreneurs and coffee enthusiasts alike a rich brew of inspiration and wisdom.

Tune in to Restrocast for an engaging conversation that transcends the confines of coffee cups, showcasing the ambition, resilience, and unwavering commitment to quality that defines Kim Thompson's entrepreneurial voyage.

Find us online: 

Ashish Tulsian - LinkedIn 

Kim Thompson - LinkedIn 

Embark on a transformative journey through the intricate nexus of technology and gastronomy with the latest Restrocast episode, featuring Phil Crawford, the illustrious CTO at CKE Restaurants. In this exclusive session our seasoned host, Ashish Tulsian, navigates the riveting narrative of Phil's extraordinary ascent from a 16-year-old working at Carl's Jr. to a trailblazing technology leader shaping the global restaurant landscape.

Phil unveils the secrets behind his technological alchemy, sharing pivotal moments from his tenure at Yard House, Shake Shack, and Godiva Chocolate, to his current role at the helm of Carl's Jr. The episode delves into the delicate balance between technology, innovation, and day-to-day operations, showcasing Phil's role in steering Carl's Jr.'s digital transformation across 1,000+ locations in 28 countries.

Listeners are treated to insights into Phil's Round It Up America charity foundation, where technology becomes a force for societal impact. From reflections on his early life to staying ahead of the tech curve and achieving work-life balance, Phil Crawford's journey unfolds as a tapestry of experiences and lessons.

Join Restrocast in celebrating Phil Crawford's odyssey—a symphony of resilience, innovation, and a commitment to shaping the future of the Quick Service Restaurant (QSR) industry. From programming on a Commodore 64 to envisioning the future trends in QSR, Phil's narrative promises to captivate and inspire, offering a playbook for emerging leaders in the dynamic intersection of technology and gastronomy.

Find us online: 

Ashish Tulsian - LinkedIn 

Phil Crawford - LinkedIn 

Dive into the riveting narrative of Nadim Majdalani, a luminary shaping the Middle Eastern culinary landscape. In this podcast episode, hosted by Ashish Tulsian, Nadim unfolds his extraordinary transition from an engineering and investment background to becoming a key player in the restaurant industry.

Starting with his initiation through private equity dealings with the French chain Pomme de Pain, Nadim elucidates the allure of the restaurant sector, dispelling the glamour myth.

Navigating through pivotal moments in his career, Nadim discusses the inception of eathos, an entity born from the synergy of capital and culinary passion. He elucidates on the strategic choices, challenges, and his return to eathos after a stint at Majid Al Futtaim, underscoring the profound connection he shares with his brainchild.

Beyond the boardroom, Nadim opens up about his personal journey, marked by resilience after battling non-Hodgkin's lymphoma at 22. From adopting touch tennis for physical well-being to savoring culinary experiences worldwide, he shares the secrets to nurturing both body and soul.

This episode offers a rare glimpse into the mind of a visionary leader, exploring the dynamics of the restaurant industry, the intricacies of brand building, and the delicate balance of flavors in both business and life.

Find us online: 

Ashish Tulsian - LinkedIn

Nadim Majdalani - LinkedIn 

Embark on a journey of knowing a purveyor of fine gastronomy with Restrocast as we sit down with Panchali Mahendra, the dynamic President of Atelier House Hospitality, in an exclusive episode titled "Feast of Ambition." Join us as we delve into the chapters of Panchali's extraordinary life, from the basketball courts of India to the Michelin-starred restaurants of Dubai.

With almost two decades of industry expertise, Panchali oversees a diverse portfolio that includes acclaimed brands like Marea, 11 Woodfire, Mohalla, RSVP, Tides Bar, and The Host in the UAE, as well as ventures in Riyadh and India. Having opened a plethora restaurants globally and ventured into the wellness sector with Solace, Panchali's trajectory exemplifies innovation and unrelenting dedication.

In this captivating episode, we explore her remarkable journey, including her transition from being a national-level basketball player to studying hospitality, her pivotal roles in Dubai's vibrant F&B scene, and her bold move to launch Inja, the world's first Indian-Japanese concept, in India. Unveiling new dimensions in hospitality, Panchali's narrative is a testament to resilience, adaptability, and an unwavering commitment to excellence.

Join us as we unravel the story of a trailblazer who has left an indelible mark on the Feast of Ambition that is her life and career. From the challenges of opening Michelin-starred restaurants in Dubai to the exciting future projects on the horizon, Panchali Mahendra's journey promises to captivate the imagination of the gastronomic world. Tune in to Restrocast for an inspiring conversation that goes beyond the conventional boundaries of both sport and gastronomy.

Find us online:
Ashish Tulsian -LinkedIn
Panchali Mahendra -  LinkedIn

Welcome to Restrocast by Ashish Tulsian, the podcast where we talk to the movers and shakers of the restaurant industry. In this episode, we are delighted to have Karl Goodhew, the Chief Technology Officer of BurgerFi, a fast-casual burger chain that is known for its fresh and natural ingredients, eco-friendly practices, and delicious menu.

Karl Goodhew is a pioneer in the field of retail technology, having worked for companies like Macy’s, Home Depot, and Yellow Pepper. He is now leading the digital transformation of BurgerFi, using his tech expertise to enhance BurgerFi's operations and customer experience. He is also responsible for developing BurgerFi's innovative loyalty program, mobile app, and delivery platform.

Join us as we chat with Karl about his exciting journey from retail to food and learn how he applies technology and innovation to BurgerFi's business model. Here are some of the key takeaways from this episode:

• Karl's passion for technology and how he started his career in retail tech.
• His experience working for some of the biggest names in the industry and the challenges and opportunities he faced.
• His decision to join BurgerFi and his vision for the future of the fast-casual dining sector.
• How he leverages technology to improve BurgerFi's efficiency and quality.
• How he engages with customers through BurgerFi's loyalty program, mobile app, and delivery platform.

This episode is full of insights and stories from one of the most influential leaders in the restaurant industry. You don't want to miss this one. Tune in to Restroworks and listen to Karl Goodhew's amazing journey from retail tech leader to fast-casual dining visionary.

Find us online:
Ashish Tulsian - LinkedIn
Karl Goodhew- LinkedIn 

In this episode of Restroworks by Ashish Tulsian, we had the privilege to host a very special guest, Benson Tsai, the Co-founder and CEO of Stellar Pizza, a company that uses automated mobile kitchens to deliver fresh and affordable pizzas. 

Benson Tsai is a former SpaceX engineer who left his job building rockets to start Stellar Pizza. He shares a rich heritage with the food industry, as his parents were Taiwanese immigrants who ran a fish and chips restaurant in Los Angeles. He has always been passionate about food and technology, and he wanted to use his engineering skills and experience to create a new way of making and delivering pizza. 

Join us as we chat with Benson about his inspiring journey to success and gain valuable insights into the fascinating and burgeoning world of food automation. Here are some of the key takeaways from this episode:

• Benson’s entrepreneurial and food-rich heritage and how his parents inculcated the value of hard work, resilience, and creativity.
• His dynamic career began with electric vehicles all the way to SpaceX and finally founding Stellar Pizza.
• How Benson overcame the challenges and risks of starting a new venture in an almost unexplored domain.
• His vision is for a pizza robot that can bake a pizza from scratch in under five minutes in the confines of a truck. 
• How automation is changing the food industry for the better.

This episode is full of insights and stories from one of the most visionary entrepreneurs in the food industry. You don't want to miss this one. Tune in to Restrocast and listen to Benson Tsai's amazing journey from rocket science to pizza making.

Find us online:
Ashish Tulsian - LinkedIn
Benson Tsai- LinkedIn 

In this episode of Restrocast, Ashish Tulsian sits down with Chris Incorvati, CTO at Jack’s Family Restaurants, to explore one of the most unconventional and inspiring journeys in restaurant technology. From a journalism graduate and restaurant GM to leading tech across 270+ QSR locations, Chris shares how curiosity, hands-on learning, and deep operational empathy shaped his rise.

The conversation spans pivotal roles at Legal Seafoods, Au Bon Pain, and Panera, where Chris helped roll out early POS innovations, in-house delivery platforms, and guest care systems. He also shares the origins of Panera’s “friction team,” built to eliminate recurring pain points and drive operational efficiency.

Now at Jack’s, Chris is focused on drive-thru speed, kiosk pilots, and maturing the brand’s tech stack—while remaining grounded in real-world needs. He talks openly about evaluating AI, learning from failure, and his evolution into a servant leader who believes in empowering teams, not micromanaging them.

Find us online: 

Ashish Tulsian- LinkedIn 

Chris Incorvati- LinkedIn 

Join us for an engaging and thought-provoking episode as we sit down with David Bloom, a highly experienced professional in the restaurant industry. With his current role as Chief Development and Operating Officer of Capriotti’s and Wing Zone, David brings a wealth of knowledge and expertise to Mastering the art of global franchising.

During our conversation, we dive deep into various aspects of restaurant franchising and draw learnings from his inspiring journey at Quiznos where he took the regional brand from 18 restaurants to opening over 5,000 locations in 28 countries.

We also explore the early days of David and how he started his career in the restaurant industry, his experience of working with industry stalwarts like Norman Brinker, what the future hold for franchise development and operations for Capriotti’s and scaling a recently acquired fast-casual concept Wing Zone to new heights.

Join us for this inspiring and enlightening conversation with David Bloom as we gain valuable knowledge and insights that can help us thrive in the ever-evolving and dynamic restaurant industry. Don't miss out on this exciting episode that promises to leave you inspired and informed!

If you prefer reading over listening, we have published the transcription of the podcast here! Go on and scroll away. 

Find us online:
Ashish Tulsian - LinkedIn
David Bloom - LinkedIn 

Join us for an engaging and thought-provoking episode as we sit down with Dan Mesches, a highly experienced professional in the restaurant industry. With his current role as President and CEO of Sprinkles, Dan brings a wealth of knowledge and expertise to the table.

During our conversation, we dive deep into various aspects of the restaurant industry, exploring topics such as the importance of passion in driving success, the role of innovation and adaptability in staying competitive, and the significance of team empowerment and collaboration in fostering a positive work environment.

Dan also shares valuable insights on cultivating customer loyalty through exceptional service and personalized experiences. We explore the ways in which technology can enhance the guest experience, and the significance of actively listening to customer feedback for continuous improvement.

Furthermore, Dan sheds light on the importance of work-life balance for overall well-being, and the benefits of creating a supportive work culture that nurtures employee growth and satisfaction. We also discuss the power of collaboration among establishments, fostering industry growth and success.

Join us for this inspiring and enlightening conversation with Dan Mesches, as we gain valuable knowledge and insights that can help us thrive in the ever-evolving and dynamic restaurant industry. Don't miss out on this exciting episode that promises to leave you inspired and informed!

If you prefer reading over listening, we have published the transcription of the podcast here! Go on and scroll away. 

Find us online:
Ashish Tulsian - LinkedIn
Dan Mesches - LinkedIn 

• How Alexander adopted the self-ordering kiosk technology back in 2008, way before it was a common thing, 
• How embracing technology helped Wow Bao increase its check average, triple its flow through, and reduce payroll costs.
• Why Geoff considers the concept of 'hospitechality’ important which emphasizes balancing technology with the human touch,
• How he went against the norm during the pandemic by ripping out all the machines and going back to counter service, and 
• How Alexander plans to use NFTs to create a community and a direct relationship with customers who invest in the restaurant by buying an NFT 

Duncan Muir is a Senior Director - F&B and Retail at Bateel International, a luxury gourmet dates and confectionery brand based in the United Arab Emirates. With over 25 years of experience in the food and beverage industry, Muir comes with a wealth of knowledge and expertise of growing some of the finest homegrown hospitality brands across Dubai such as Carluccio’s, Mango Tree, Ushna & Chi’Zen throughout the GCC region.   

At Bateel, Muir leads the retail division, overseeing the operations of the brand’s retail stores and the expansion of Bateel's retail presence worldwide. Prior to Bateel, Muir held various leadership roles at premium sporting clubs and properties in the UAE such as Abu Dhabi Golf Club, Loch Lochmond Golf Club, and Dubai Golf Club, where he oversaw the development and management of these premium facilities and hosted renowned sporting events like Barclays Scottish Open, and Abu Dhabi Golf Championships. 

Muir holds a key position on the advisory board of the United Arab Emirates Restaurant Group (UAERG), a premier representative body of the F&B industry in the UAE dedicated to promoting and strengthening the sector in the region. As an advisory board member, Duncan has been instrumental in gathering and voicing some of the key concerns of the hospitality industry before all stakeholders including landlords, aggregators, regulators, and government decision-makers. 

As a hospitality professional, he has closely seen the expansion of the F&B industry in the UAE through the early 2000s till today. A strong proponent for customer-centricity and compassion, his journey in the hospitality world is a testament of his core values, great leadership skills, and business acumen. There’s much to learn from him. 

Here’s what you’ll get to learn in this conversation with Duncan Muir,

• Duncan’s early days in the hospitality industry, his choice to work in the Dubai F&B industry, and the changes he has seen over time.  
• His leadership experience and lessons learned while managing some of the premium restaurants. 
• The importance of keeping customers first in the restaurant business, and strategies for achieving this. 
• Methods used by Bateel International to collect customer feedback and increase customer loyalty. 
• The role of food delivery platforms in restaurant growth and ways to effectively partner with them. 
• Duncan’s perspective on what restaurants and food aggregators can do to improve driver safety.  

If you prefer reading over listening, we have published the transcription of the podcast here! Go on and scroll away.  

Find us online: 

Ashish Tulsian - LinkedIn
Duncan Muir - LinkedIn 

Tapan Vaidya, CEO of Papa Johns (UAE, KSA, & Jordan), is one of the most respected and trusted voices in the hospitality industry. With an experience of more than 35 years in the industry, Tapan is responsible for the success of many quick service and casual dining brands such as Pizza Hut, Taco Bell, Fuddruckers, Burger King, Dairy Queen, Chili’s, and Outback Steakhouse. 

Investing his own money into the business, Tapan led the rollout of US pizza giant Papa Johns in the Gulf Cooperation Council (GCC), including the UAE. The first Papa Johns opened in the UAE in 2005, and the company now has more than 62 branches across the country with an aggressive plan to have 100 outlets by 2024. 

With the keen interest to pay-it forward to the industry, Tapan regularly shares his insights and creative solutions dug deep from his experience. He is appointed on the advisory board of the UAE Restaurants Group and is often found tackling some of the most pressing industry issues at the knowledge panels and talks. 

Here’s what you’ll get to learn in this conversation with Tapan Vaidya,

• Tapan’s journey of getting into the hospitality industry, the early experiences that led him to fall in love with his work. 
• Why he invested his own money into launching Papa Johns in the GCC. 
• His experience of sailing through the pandemic and how empathy helped him brave the COVID waves. 
• His idea of leadership in thought and practice and why he likes to meet each of his employees personally. 
• How to collaborate with food aggregators. 

If you prefer reading over listening, we have published the transcription of the podcast here! Go on and scroll away.  

Find us online: 

Ashish Tulsian - LinkedIn 

Tapan Vaidya - LinkedIn 

George Kunnappally is one of the most accomplished figures in the hospitality industry. As a Managing Director of Nando’s UAE, he heads the popular fast-casual chain known for its flame-grilled PERi-PERi chicken across 20+ locations. He has also been voted #3 on the Caterer Middle Power List for two consecutive years in 2020 and 2021.  

George is a seasoned hospitality industry professional and has been in franchise operations, management, and brand development for over 20 years. Throughout his career, he has grown brands like Subway, Bateaux Dubai, Charley’s Philly Steaks, Whittard of Chelsea, Second Cup Coffee, Johnny Rockets, and a host of UAE-bred concepts in the Middle East, Africa, and CIS regions. George is on the advisory board of the UAE Restaurants Group, the Middle East Food Forum, the Global Restaurant Investment Forum, and the Arabian & African Hospitality Investment Conference.

Despite his many achievements, his unassuming personality shines through in this conversation when he attributes serendipity to his success and, in his modest ways, says that he doesn’t have any unique talent or skills. Here’s what you’ll get to learn in this podcast,

• George’s journey of getting into the hospitality industry, the early obstacles, rejections, and with them some invaluable learnings. 
• The importance of championing women employees in the hospitality and giving them a true level playing field, and the culture at Nando’s.
• How having an owner’s mindset while being an employee helps in better decision-making, and leadership. 
• Thoughts on delivery aggregators, and why restaurant operators can’t ignore them. 

If you prefer reading over listening, we have published the transcription of the podcast here! Go on and scroll away.  

Find us online: 

Ashish Tulsian - LinkedIn
George Kunnappally - LinkedIn 

With almost 30 years’ experience in the hospitality industry in Australia, Asia and the Middle East, Naim Maadad is the Chief Executive and Founder of Gates Hospitality, a home-grown hospitality group based in the UAE, with award-winning concepts such as Bistro Des Arts,  Reform Social & Grill and the much admired Folly by Nick & Scott - a Michelin-lauded restaurant. He also sits on the board of Dubai Restaurant Group, which now is UAE Restaurant Group.

Naim’s pioneering work in the hospitality industry, especially in Dubai, has contributed immensely to shaping F&B concepts and thereby adding value to the region’s development. 

Naim joins Ashish Tulsian, Co-founder & CEO of Restroworks in this episode of Restrocast, providing insights into how the restaurant industry has evolved over time, how to thrive, why building relationships is essential, what it takes to get Michelin recognition, and much more. 

#Restrocast #NaimMaadad #Podcast 

In this episode of Restrocast, Ashish Tulsian sits down with Kyle Mark, a restaurant tech leader whose career has spanned Apple, various startups, and enterprise restaurant operations. Kyle shares how his journey started in Glen Ellyn, Illinois, took root at Apple’s flagship store, and evolved into a career transforming how restaurants use technology.

Kyle reflects on transitioning from Apple to the foodservice world through roles at Standard Market, Datum Technologies, and Fresh Kitchen—where he helped lead a rapid digital transformation just as the COVID-19 pandemic hit. He discusses how delivery became a lifeline, forcing restaurant tech to shift from cost center to growth engine.

Now leading tech at WOWorks, Kyle talks about fixing POS systems that weren’t set up well and how poor setup—not the tools themselves—is often the real problem. He explains that many failures happen because teams aren’t aligned. Kyle believes restaurant tech should work together smoothly, and that “best-in-class” means choosing tools that actually fit your business—not just the ones with the most features.

Find us online: 

Ashish Tulsian - LinkedIn 

Kyle Mark- LinkedIn 

In this episode of Restrocast, Ashish Tulsian sits down with Joseph Unger, President and COO of GOSH Enterprises, to trace his inspiring journey through the restaurant industry. From starting as a sandwich artist at Subway to leading 100+ corporate restaurants at Taco Bell, Joe shares how his early exposure to entrepreneurship shaped his career. 

He discusses the leadership lessons learned from mentors at Yum Brands and his shift to innovation-driven roles at Reef Technology during the rise of ghost kitchens.

Joe discusses the realities of aligning teams with a shared vision, building quickly in founder-led environments, and the challenges and opportunities of non-traditional restaurant formats. 

Now at GOSH Enterprises, Joe is focused on scaling brands like Lenny’s Grill & Subs and Charlie’s Cheesesteaks while driving tech-led personalization across the guest journey.

Find us online: 

Ashish Tulsian - LinkedIn 

Joseph Unger- LinkedIn 

In this episode of Restrocast, Chad Mackay, CEO of Fire & Vine Hospitality, shares his journey from growing up around restaurants run by his father to stepping away into the corporate world, only to return with renewed vision and a commitment to do things differently.

He talks candidly about the pivotal moments in his leadership journey—surviving the 2008 financial crisis while building a flagship restaurant, learning from failed concepts, and the power of integrity and honoring commitments. Chad also reflects on the importance of a people-centric culture, his evolution into a servant leader, and how empowering others became the key to scaling sustainably.

From using technology to enhance the human experience to building teams that stay longer, this episode is packed with accurate, hard-earned insights for anyone in hospitality—or any people-driven business.

Find us online: 

Ashish Tulsian - LinkedIn 

Chad Mackay- LinkedIn 

In this episode of Restrocast, Wing Lam, co-founder of Wahoo’s Fish Tacos, shares the secrets behind building a thriving restaurant brand for over 35 years. From starting small to scaling smart, Wing reveals how his unique approach to marketing, customer engagement, and business resilience has kept Wahoo’s relevant in an ever-changing industry.

He dives into influencer marketing before social media, his strategy of partnering with athletes and musicians, and how Wahoo’s became a hotspot for action sports communities. Wing also discusses the impact of delivery and ghost kitchens, why dine-in still drives restaurant profits, and the evolving landscape of the post-pandemic restaurant business.

With humor and real-world insights, Wing shares why experience-driven dining is the future, how he balances family and business, and the importance of building relationships with vendors, employees, and customers. He also talks about his California Love Drop initiative, which is giving back to the community while strengthening brand loyalty.

Find us online: 

Ashish Tulsian - LinkedIn 

Wing Lam- LinkedIn 

In this episode of Restrocast, Ashish Tulsian sits down with James Walker, a seasoned leader with over three decades of experience in the restaurant industry. Known for thriving in chaotic environments, James shares his journey from managing restaurants to leading transformative initiatives in hospitality. 

He recounts memorable stories, like working with Chris Elliott at Cinnabon, and highlights the importance of honesty and decisive leadership in challenging situations.

James delves into his decision to pursue an MBA at Duke, discussing how it enhanced his understanding of finance and data-driven decision-making. The conversation explores the role of private equity in shaping restaurant brands, with James offering a nuanced perspective on balancing profitability with preserving a brand’s identity. 

He emphasizes the value of collaboration, franchisee support, and maintaining respect in high-pressure environments.

Find us online: 

Ashish Tulsian - LinkedIn 

James Walker- LinkedIn