Growth doesn’t happen by accident. AJ Ballantine from Cornerstone Remodeling breaks down what it actually takes to move from $2M to $10M+ with minimal chaos. From building systems that replace what’s in your head, to hiring ahead of your comfort zone, to uncovering the “ghost roles” quietly holding your team back, this conversation gets into the real decisions that unlock the next level. If you’re feeling stretched, stuck, or unsure what needs to change to grow, this offers a clear look at what to fix, what to let go of, and how to lead differently as your business evolves!

Today's episode is sponsored by Builder Funnel! Click here to learn more about how Builder Funnel helps remodelers and home builders grow through strategic digital marketing.

Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights!

Key Takeaways

• The Power of Relentless Intentionality
• Systems as Scalability Anchors
• Strategic Delegation Through Ghost Roles
• Culture of Rapid Learning and Fail Fast Mentality
• The Strategic Value of the Leadership Layer
• Embrace of Technology and Accountability
• Clarity of Purpose in Personal and Professional Life

Chapters

00:00 Introduction to Growth and Environment

04:13 Faith and Stewardship in Business

07:10 Intentional Growth Strategies

10:22 Overcoming Growth Challenges

13:43 Hiring for Growth

16:20 Financial Acumen and Growth

16:58 Pressure Testing Systems

20:03 The Importance of Middle Management

Stop chasing shortcuts and start building momentum! On this rebroadcast from the Hammer & Grind Podcast, Kyle breaks down why steady, consistent improvement beats big swings, how to refocus your energy on what actually grows your business, and why the right community can accelerate everything.

The Rise Conference is happening August 11–12 in Ann Arbor, Michigan. Join remodelers from across the country for two days of practical training, real conversations, and proven strategies you can actually implement in your business. Learn more and grab your spot: remodelersontherise.com/rise

Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights!

Key Takeaways

• Success in contracting is a sum of small, relentless daily decisions.
• Energy allocation determines your business and mental health.
• Building a business is about mastering a collection of skills, not one magic bullet.
• Mindset and emotional intelligence are as vital as technical skills.
• Success hinges on intentional community and accountability.
• Reframing discomfort as growth catalyzes breakthroughs.

Chapters

00:00 Introduction to Kyle Hunt and His Journey

05:11 The Importance of Focus and Energy in Business

09:21 Mindset and Positivity in Business

22:11 The Key Lesson: No Magic Bullet in Business

25:37 The Journey of Constant Improvement

30:41 Mindset and Expectations in Coaching

35:57 The Power of Community and Vulnerability

42:15 Leadership as a Lifelong Endeavor

48:28 Books That Inspire Growth

49:55 The Power of Community in Business Growth

50:36 Introduction to the Remodelers on the Rise Show

A strong company culture doesn't happen by accident—it takes intention, leadership, and consistency. In this episode of Remodelers on the Rise, Kyle Hunt talks with Danielle Russell, President of Builder Funnel, about creating a culture that attracts top talent, fosters growth, and keeps teams engaged. They explore the impact of core values, leadership strategies, and creative ways to build team morale!

We also have a slide from Builder Funnel outlining their core values—check it out here.

Whether you're looking to strengthen your existing culture or start defining it for the first time, this conversation offers practical insights to help you build a thriving, purpose-driven business that top talent will be excited to join!

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Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights!

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Takeaways

Culture is what happens when leaders are not in the room.
Core values should be lived by and communicated regularly.
A clear core purpose attracts growth-minded individuals.
Celebrating wins fosters a positive team environment.
Setting clear goals helps align team efforts and accountability.
Open communication is essential for remote teams.
Quarterly themes can keep the team engaged and focused.
Shouting out team members for living core values builds morale.
Investing in team growth leads to higher retention rates.
A strong culture can lead to a team of A players.

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Chapters

04:39 The Importance of Company Culture
12:38 Core Values as the Foundation of Culture
19:33 Fostering Growth and Team Development
20:46 Empowering Teams Through Scorekeeping
21:56 Quarterly Themes and Open Book Management
23:29 Injecting Fun into Company Culture
25:27 Celebrating Wins and Core Values
28:01 Building a Culture of Celebration
31:00 Scaling Culture as You Grow
34:14 The Importance of Positivity in Culture
37:01 The Business Case for a Strong Culture

There are different times of the year that are natural to step back and take stock of how things are going and where you're at. As we are closing in on the end of 2020, here are 10 questions for remodelers to ponder about their life and remodeling business.

A potpourri of Topics Today and Kyle's a little fired up - which always makes for a good show! Kyle talks about getting a handle on your taxes before the end of the year, the importance of recruiting, and knowing when it's time to STOP doing something good.

Mark Switzer, Value Pro Remodeling & Maintenance joins Kyle for a mini and live coaching call on today's show!

A few topics he wants to talk about:

- Utilizing technology effectively

- Setting Expectations for your projects

- Aging in place renovations

Kyle also asks him about a cool text message thing that he has automated when he missed a call on his office number.

Laurel Winkel, a remodeler in Oregon, joins Kyle and asks the question, "Can we talk about how to know when it's time to hire help? Our current field employee is stretched pretty thin, at what point should we hire another?"

Patrick Long with BizPAL joins Kyle to discuss some fresh ideas for recruiting and retaining employees! 

Today Kyle interviews Keith and Jeanne Liston of Liston Design Build in St. Charles, MO.

They cover: 

• The transition from Construction to Design-Build - in particular, what they learned from their name change
• Lessons learned from the transition from dad to son in ownership
• And more!

Join Susan Raisanen and Kyle today on The Remodelers Show!
We're going to cover items such as:
What are some actual advertising tactics TraVek does that is working?
How do you determine your Marketing budget?
How do you measure how well it works? What numbers are you tracking?
How much does your Marketing and Sales department keep in contact? How do they work together?
Are you cutting your Marketing dollars now during these last months? Why/why not?

Kyle discusses caring for your team, building your bench, investing in your future, and organizing your sales pipeline

Kyle and Michael Anchel with OA Design-Build discuss the strengths of the design-build model, charging for design, and transparency in estimating.

Ditch the guesswork as Kyle gives you the lowdown on must-have templates, socially savvy content tips, and neighborhood-friendly 'Pardon Our Dust' postcards that'll put you on the map. Quick fixes? Nope. Just smart, effective marketing that gets results. Tune in, dial in your marketing, and watch those leads roll in!

Download the 5 Marketing Resources for Remodelers here!

Kyle and Ed Earl with Residential Contractor Services Group delve into how to set yourself up for hiring success and discussing these questions and more!

- What is the biggest mistake construction companies make when it comes to hiring people?

- How has the Pandemic made hiring easier for construction companies?

- How has the CARES Act affected the hiring strategies of construction companies?

Are you wanting to create a company culture that builds and attracts quality employees? Ben Horning with BH Design Build and Berks Homes discusses how to create a working environment where employees are excited, fulfilled, and invested in the future of your company (hint: it goes far beyond pay!). 

Everyone has a different level of backlog tolerance. Some of my clients feel comfortable with shorter backlogs, others can't sleep unless they are scheduled out for several months to come. Listen to Kyle's advice on turning down non-ideal work, building up a backlog you feel comfortable with, and MUCH more on today's episode!

Watch The Remodelers Show LIVE, Monday-Friday at 12:00PM EST. Details here: https://theremodelersshow.com

Do you use SMART goals? We dig into this topic and more today on The Remodelers Show!

Join me Monday-Friday at 12:00pm EST for The Remodelers Show - a LIVE daily show for Remodelers.

We'll go Facebook Live in Remodelers Community (www.RemodelersCommunity.com) and on YouTube - you can comment live during the show.

I'm not going to just say, 'chin up, it's going to be alright!' - although it WILL be alright. In this presentation, I'm going to share with you 10 practical and helpful ways you can remain upbeat instead of beat-up during these crazy and unpredictable times. We'll touch on your marketing, sales process, financials, mindset, and other areas to help you stay positive and remain a productive and profitable remodeler.

Rob Baugher shares his experiences remodeling (including completing a full kitchen remodel in a single week) and answers questions about his sales process, building a business that you can ultimately sell, and managing a team of only sub-contractors. 

Bryan Kaplan and Kyle met up at IBS2020 and recorded this quick conversation that unpacks the top 10 things you should be doing as part of that first phone call with a potential remodeling client in the sales process.

Learn more about Bryan and he helps residential builders create more profitable and efficient businesses here: https://constructionconsulting.co/home 

"I'm busy! There's so much to do to keep up."

Perhaps you can relate?

A piece of advice that I've been giving often lately is to make sure that you are focused on $100/hour and $1000/hour work – and delegating out the $10/hour work.

In our latest episode of Remodelers On The Rise, Kyle Hunt discusses the importance of strategic partnerships in growing your business. Get valuable insights and practical tips on how to build strong partnerships that can enhance your marketing efforts and elevate your business. 

Whether you're an industry veteran or just getting started, this episode offers valuable insights and actionable tips for establishing effective strategic partnerships.

Tune in now to unlock the potential of strategic partners in your marketing plan!

Click here to learn more about the Remodelers VIP Club. 

Here's an overview of tips, quotes, and reminders Kyle references when he feels overwhelmed, stuck, or is seeking to be inspired and productive in his work! 

Kyle goes through his inbox and offers insight into communicating with your employees, marketing your business, and shares the tools he uses to stay on top of his emails. 

Join Remodelers Community, a free, private group for like-minded remodelers, here!

In this episode, Kyle covers 5 simple and powerful ways to stay in touch with your previous clients. When you implement these tools, you can increase word-of-mouth referrals and differentiate your remodeling business.

For a simple, done for you way to do this, check out Remodelers AutoPilot: http://www.remodelersautopilot.com

Bryan Sebring of Sebring Design Build and I go 'around the horn' with my questions discussing his top tip/best thought that has positively impacted his remodeling business in these areas:

• Marketing (4:15)
• Sales Process (13:34)
• Managing Your Team (21:00)
• Financials/Job-Costing (26:38)
• Systems/Software (34:02)
• Work/Life Balance (35:59)

"I've known Kyle for years and have been impressed by his work AND even more impressed with HOW he works. He is a person of such deep faith and it comes across in his business in a humble, serving, very human way. Beautiful. I asked him to speak with me about how his faith influences his work. Then he quickly turned the tables on me! And agreed - BUT only if we made it a co-interview and he could ask me about my faith and how it influences my work. So here we are... sharing our different faiths and many common practices for bringing this to life in a business environment." - Jayme Dill

Listen to Kyle Hunt's interview with Jayme Dill to find out how you can make the most of your initial phone call with a remodeling prospect.

I spent a little time on the phone with a remodeler down south recently.

He went to a home show last week – generated 24 leads – and is struggling to qualify them and have control of the initial phone call with a new prospect.

Here's a list of some initial phone call best practices I shared with him that he found helpful – I hope you find them helpful as well:

1. First things first – pull out your Project Discovery Sheet. Have a process. Have the questions you want to ask in front of you. Not so that you sound scripted at all, but so that you have a process to follow.
2. Be 100% focused on the call. Don't be multi-tasking. Don't be driving. Be 100% into it. Smile (yes – you can 'see' that smile through the phone.) Be friendly and up-beat.
3. Set the expectation of how long the call will last. 'Do you have 10-15 minutes to talk about your project?' If your initial phone call is lasting 5 minutes – you aren't asking enough questions.
4. Ask a lot of questions about their project – enough so that you have a clear picture of the project in your head. And, in turn, have some other projects you have completed that are very comparable in size and scope.
5. Later in the phone call – and if/when you have a clear picture of the project in your mind – Ask them, 'How much are you looking to invest in this project?' Most likely they will say 'I don't know.' You can reply with, 'based on my experience and projects that are very similar to yours – depending on a lot of factors and selections – you are going to looking at investing between $________ and $________. How does that sound to you?' (and then be quiet)
6. If you are still feeling like it is a good project for you –Lay out your process for them. Let me know that you'd love to come out and meet them and see the space that needs to be remodeled. And then explain the next few steps of 'This is how we work' to them. Explain what you'll do in the initial in-person meeting… that you will book the second in-person meeting before you leave the first meeting. Explain your design agreement if you do that. Educate them on the process.
7. Track how they found you. Keep your pipeline up-to-date. Add this lead to your CRM system or spreadsheet or whiteboard – whatever you use. 
8. Send a nice professional email between the initial phone call and first in-person meeting.
9. Always seek to improve this initial phone call! This is an extremely important part of your process. The better you get at it – the more success you will have with turning that lead into a paid project.
10. At the end of the phone call – write down a quick 'What worked? What didn't work? Always be improving, trying new things, and learning.

Reach out if you have any questions: www.RemodelYourMarketing.com

Neil Parsons with Design Build Pros out of New Jersey is one savvy remodeler with an awesome business model and screaming to be franchised (its in the works!). Neil has a booming remodeling business yet he is not the one doing the actual remodeling work and dealing with change orders.

He and his brother have created a vehicle or marketing and business system for other remodelers to do the actual job work, while Neil and his team focus on design, specs, and careful planning while training a network of remodelers to do the work. 

We had almost 50 replies to the question "Give me a piece of advice for running a successful remodeling business." - On today's show, Kyle will share some of them and add his 2 cents to help push you to improve your remodeling business.

Join Kyle Hunt in this captivating episode of Remodelers On The Rise featuring a webinar with A.J. Ballantine, founder and CEO of Cornerstone Remodeling and Rendr. Discover actionable insights on sales process, empathy mapping, and enhancing team collaboration throughout the sales process.

Uncover key takeaways on enhancing customer value and accelerating growth. Don't miss this dynamic discussion where industry expertise meets practical application.

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Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit RemodelersOnTheRise.com today and take your remodeling business to new heights!

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Takeaways

• Sales processes can always be improved.
• Empathy mapping helps align sales processes with customer needs.
• Value engineering is crucial for effective sales.
• Establishing a comfort zone in budgeting is essential.
• The MOSCOW method aids in prioritizing customer needs.
• Design agreements should reflect customer expectations.
• Automated communication enhances client engagement.
• Understanding customer pain points is key to success.
• Continuous learning is vital in the remodeling industry.
• Creating perceived value is important for closing deals. Creating perceived value is crucial for client engagement.
• Streamlining the design process can significantly reduce project timelines.
• Understanding client needs helps in accurate budgeting.
• Building value differentiates your services in a competitive market.
• Leveraging technology enhances proposal presentations.
• A strong follow-up process increases client conversion rates.

Chapters

• 00:00 Introduction to Sales Process Improvement
• 02:53 AJ Ballentine's Remodeling Journey
• 06:11 Understanding Customer Pain Points
• 09:09 Value Engineering in Sales Process
• 11:59 Empathy Mapping for Customer Insights
• 15:14 The MOSCOW Method for Prioritization
• 18:08 Establishing Comfort Zones in Budgeting
• 21:00 Design Agreement Process Overview
• 23:50 Deliverables and Client Engagement
• 27:07 Final Thoughts on Sales Process Optimization
• 33:12 Creating Perceived Value in Client Engagement
• 36:38 Streamlining the Design Process for Efficiency
• 39:02 Understanding Client Needs and Budgeting
• 43:10 Transparency in Budgeting and Client Communication
• 49:07 Managing Client Expectations and Project Scope
• 52:58 Building Value and Differentiation in a Competitive Market
• 01:00:54 Leveraging Technology for Enhanced Client Proposals

Kyle shares 2 tools remodelers can use to help transform their sales process, educate prospects, and better qualify early in the process.

Download your local Cost vs. Value Report here!

See Kyle's screen share in the video version here. 

Visit Remodelers On The Rise to learn more!

In today's interview with Spencer Powell of Builder Funnel, Kyle and Spencer look at: 

1. Online Reviews
2. Our Pricing Content Experiment (openly talking about pricing)
3. Thought Leadership Marketing
4. Becoming a Media Company

The easiest way to generate more revenue is to increase your close rate. In today's interview (Part 1 of 2) with remodeling business coach Kyle Hunt we discuss tips in two areas of your sales process: The Initial Phone Call: What you must do to make a great first impression and 5 Powerful Words When Talking With A Remodeling Prospect. Get ready for this fast-paced and informative conversation to help you close more sales!

This week, Brian Javeline with My Online Toolbox is on the show talking about what's going on in the remodeling industry and, in particular, with remodelers websites. We dig into content ideas for your remodeling business, talk about challenges that remodelers are facing today, and where remodelers are missing the mark in their website marketing and how you can avoid it!    

Where did the money go?

We aren't making any money on this project!

Maybe I need to sub out more of my work and cut back on my self-performed/in-house labor?

These are questions and thoughts one of my remodeling clients was saying on the phone the other day.

He had a lot of hypotheses. A lot of, 'Maybe it's this? Maybe it's that?'

What he was lacking is a hard look at his Job Cost Reports.

Here are some questions to think about over this weekend:

1. You started the year with some clarity and big plans. When you think of your business – What's working? What's not working? Pull out a sheet of paper, slow down for a minute, and write some things out.

2. Your work/life balance – what is your plan for the next 30 days to improve it?

3. How's the financial side of the business? Are there any expenses to cut? What are you going to invest in this fall?

Read all 10 questions here. 

Should you narrow down the type of projects you focus on? Laurel Winkel with SheBuilds Kitchens only does kitchens. Is that wise? Hear her strategy and results!

Join Remodelers Community Today!

Stop leaving money on the table and start staying in touch with your previous clients!

Try Remodelers AutoPilot for $1 today.

As a remodeling business grows, the demands on the owner often grow with it. In this episode, Kyle leads an honest coaching conversation about what it takes to scale without working longer hours or carrying everything yourself.

They dig into the challenges of micromanagement, hiring, delegation, and setting boundaries while maintaining quality and profitability. Kyle shares practical coaching insights to help remodelers think differently about leadership, workload, and creating sustainable balance. 

This episode is for remodelers who want their business to grow without sacrificing their time, energy, or life outside of work.

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Today's episode is sponsored by Builder Funnel! Click here to learn more about how Builder Funnel helps remodelers and home builders grow through strategic digital marketing.

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Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights!

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Takeaways

Cassandra's journey into entrepreneurship was driven by her desire to master her craft.
The importance of work-life balance is crucial for personal and professional success.
Delegation and hiring the right team members can alleviate stress and improve efficiency.
Setting boundaries and protecting personal time is essential for a healthy work-life balance.
Cassandra's business has grown significantly, with a focus on quality and customer service.
Understanding the financial aspects of running a business is vital for sustainability.
Client engagement through initial consultations can lead to better project outcomes.
Cassandra's design fees are intentionally kept low to attract more clients.
The fear of hiring can be a significant barrier for business owners.
Future goals include improving work-life balance and team structure.

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Chapters

00:00 Introduction to Cassandra Provenzola
03:44 Cassandra's Journey to Entrepreneurship
06:34 Key Strategies for Success
10:14 Challenges of Balancing Work and Family
13:01 The Importance of Delegation
18:05 Revenue Insights and Business Growth
22:00 The Reality of Work-Life Balance
26:23 Setting Boundaries for Work-Life Balance
27:46 The Importance of Delegation and Hiring
31:56 Overcoming Fear in Business Decisions
35:10 Strategies for Achieving Work-Life Balance

In this episode, Kyle Hunt dives into the critical question of "Who is your next hire and why?" He guides you through the process of mapping out your current and future org charts, identifying bottlenecks, and strategically planning your team structure to drive business growth. Whether you're considering hiring an office manager, a designer, or a salesperson, this episode offers practical insights to help you make informed decisions that will elevate your remodeling business.

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Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit RemodelersOnTheRise.com today and take your remodeling business to new heights!

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Takeaways

• Coaching provides clarity, belief, and encouragement.
• Continuous improvement is essential for success.
• Creating an org chart helps visualize team structure.
• Identify weak links and bottlenecks in your team.
• Designers and selection coordinators can streamline processes.
• Understanding financial implications is crucial for hiring.
• Know your numbers to make informed hiring decisions.
• Strategic planning is key to business growth.
• Reach out for advice and support in your journey.

In this episode, Kyle sits down with Spencer Powell of Builder Funnel as he delves into the essential marketing practices that remodeling professionals need to embrace.

Discover why your website serves as the central hub of your marketing efforts and learn how to optimize it for your local market while driving traffic and generating leads. Uncover the pitfalls of blogging without purpose and the importance of converting website visitors in research mode to capture future opportunities. Plus, gain insights into the impact of investing in paid ads on platforms like Google to propel your remodeling business forward.

Tune in now to elevate your marketing strategies and grow your business!

Grab a meeting with BuilderFunnel to learn more about The Foundation here!

Tune in as Kyle Hunt, host of Remodelers On The Rise, interviews Steve Tankersley, the owner of Tankersley Construction on his journey into the remodeling industry. After working in commercial construction, he decided to start his own remodeling business in 2018. Steve emphasizes the importance of the fundamentals in running a successful business, such as responsiveness and reliability. He also values the freedom and flexibility that owning a business provides, allowing him to spend more time with his family. Steve discusses his transition from fixed-price contracts to cost-plus contracts, which offer more transparency and build trust with clients. He provides insights into his cost-plus approach, including setting goals for net profit, accurately estimating project costs, and itemizing direct costs. 

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Visit RemodelerRetreat.com and sign-up to join Kyle and his wife Sarah for the Remodel Your Marriage, Life, and Business Retreat, October 2nd-4th, 2024 

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Takeaways

• The fundamentals of responsiveness and reliability are crucial in running a successful remodeling business.
• Owning a business provides the freedom and flexibility to spend more time with family.
• Transitioning from fixed-price contracts to cost-plus contracts can build trust and provide transparency with clients.
• Setting goals for net profit and accurately estimating project costs are essential in a cost-plus approach.
• Itemizing direct costs, such as insurance and software, can help reduce the markup in cost-plus contracts. The cost-plus pricing model allows for open and frequent communication with clients without the fear of racking up hourly bills.
• Delivering value to clients is crucial when using the cost-plus pricing model.
• Knowing your numbers and having a robust accounting and project management system is essential for success.
• Self-performed labor rates can contribute to higher margins in cost-plus projects.
• Using contingencies can help manage unexpected costs and build trust with clients.
• Cloud-based software and coaching can be valuable tools for remodeling contractors.

Chapters

• 00:00 - Introduction and Background
• 01:45 - Approaching Pricing in the Remodeling Business
• 04:10 - Transitioning to Residential Construction
• 08:50 - Achieving Dreams and Balancing Family Life
• 10:46 - Recognizing Success and Reflecting on the Journey
• 12:58 - Unpacking the Cost-Plus Approach
• 16:28 - Setting Goals and Estimating Project Costs
• 19:42 - Reducing Markup in Cost-Plus Contracts
• 22:09 - The Benefits of Cost-Plus Pricing
• 23:35 - Delivering Value and Accountability
• 26:06 - Knowing Your Numbers and Having a Robust System
• 27:06 - Maximizing Margins with Self-Performed Labor
• 31:41 - Managing Unexpected Costs with Contingencies
• 39:28 - The Value of Cloud-Based Software and Coaching

Michael Anschel and Kyle preview their upcoming Cost of Project Execution (C.O.P.E.) course during today's show!

Get full details on the course that starts December 2022 at CostOfProjectExecution.com!

In this episode of Remodeler's On The Rise, Kyle Hunt discusses the importance of evaluating financials, setting business budgets, and understanding key performance indicators for success in the remodeling industry. He emphasizes the need for peer groups to foster improvement and engagement among remodelers, and shares insights on job costing, cash flow management, and pricing strategies.

Download the 5 Financial Resources for Remodelers here!

Click here to learn more about the Remodelers VIP Club. 

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Takeaways

• Success in business is not a linear path.
• Evaluate your financials regularly to ensure progress.
• Top 20% remodelers have a clear business budget.
• Understanding your KPIs is crucial for success.
• Job costing helps in maintaining profitability.
• WIP reports are essential for accurate financial statements.
• Cash flow management is key to a healthy business.
• Know your markup and margin to price effectively.
• Peer groups can provide valuable insights and support.
• Continuous learning and improvement are vital in remodeling.

Chapters

00:00 Introduction and Personal Anecdote
03:18 Introduction to the Financial Structure of Remodelers on the Rise
05:04 Creating and Reviewing a Business Budget
06:59 Key Financial Metrics to Monitor
09:23 Evaluating Business Budget and Actual Results
13:03 The Significance of the Work in Progress (WIP) Report
16:24 Additional Financial Metrics to Consider
18:18 The Importance of Knowing Your Numbers
20:15 Conclusion and Contact Information

Brian Biro, the author of The ROI of Kindness, joins Kyle for a discussion on the role of kindness in your remodeling business.