Being a first-time CEO can be a daunting transition filled with risk and opportunity, something that TCW Group President and CEO Katie Koch has experienced firsthand. In today’s episode, Clarke and Hoda talk with Katie about her career journey in the financial industry, from her early years as an intern at Goldman Sachs to becoming a first-time CEO at TCW. She shares what it takes to be a good leader and the skills needed to make tough decisions and take people where they may not want to go, including empathy, asking questions and listening, discipline of process, and the importance of having a great coach. She also shares her thoughts on how to navigate volatile global markets and the inherent friction of AI and business transformation. 

We'll also hear from Sean Dineen, a Managing Director in our Boston office, who will outline what it takes to succeed in the first few days and months as a new CEO. 

If you enjoyed this episode, you might also like these Redefiners episodes: 

• Unpacking Leadership Lessons with Marriott International President and CEO Tony Capuano 
• Leadership Lounge: How to nail your first year as CEO 
• In the Fast Lane: A Conversation with FIA CEO Natalie Robyn 
• Planting Long-Term Investment Seeds with Markel Group CEO Tom Gayner 
• Opening Hearts and Minds on Late Night News with MSNBC’s Stephanie Ruhle 

No one is immune from burnout. Not even accomplished leaders. In fact, we often find that it’s the

highest performing, most passionate leaders who are most at risk from burnout.

So, what can you do to address this growing problem? What are the warning signs of burnout? And,

when a leader reaches burnout, what are the consequences for the individual and the organization?

In this episode of Leadership Lounge, we talk to some of our trusted advisors—Nic Cutts, Guylaine

David, and Henryk Krajewski—who share their perspectives on:

• How leaders can spot the warning signs of burnout in themselves—and their teams.
• Why it’s important leaders reframe their attitudes toward burnout.
• How leaders can avoid creating a burnout culture in their organization.
• How toxic positivity can lead to burnout.

A closer look at the research from this episode:

• World Health Organization, Burnout: An Occupational Phenomenon
• Russell Reynolds Associates, Redefiners Podcast, Season 2 - Ep. 18 | From Burnout to Performance: Creating a Culture of Resiliency (Re-Release) with Annastiina Hintsa, CEO, Hintsa Performance
• Russell Reynolds Associates, Executive Assessment & Benchmarking
• Russell Reynolds Associates, The New Wellness at Work: Improving Culture via Employee Wellbeing
• AXA UK and Centre of Economic and Business Research, The true cost of running on empty: work-related stress costing UK economy £28bn a year
• The Mindful Business Charter
• BBC News Lloyds boss: Mental health issues can break lives
• BBC News Jacinda Ardern to quit: ‘I no longer have enough in the tank’
• The Negative Impact Of Toxic Positivity In The Workplace (forbes.com)
• Why Six Hours Of Sleep Is As Bad As None At All - Fast Company

On today’s Redefiners episode, we talk with Natalie Robyn, the first ever CEO of the International Automobile Federation (or the Fédération Internationale de l'Automobile or our French listeners). The FIA is the governing body for world motor sport, including Formula One, 24 Hours of Le Mans, and some of the world’s most exciting motorsports races on and off the track. Natalie shares her leadership story, shifting from auto production at Volvo, Nissan, and DaimlerChrysler, to auto racing. She talks about how she and the FIA team manage the challenges and complexity involved in managing 24 races in 21 countries on five continents, working with a variety of stakeholders, local politics and regulations to make it all happen successfully and safely.  

Natalie talks about how the FIA parses through the more than three terabytes of data per Formula One car per race weekend to share data between competitions, which helps foster innovation and safety. All that data also helps inform sustainability as well, as Natalie outlines how the FIA plans to achieve their commitment to net zero emissions by 2030.  

We’ll also hear from Dee Fitzgerald, a Managing Director in our Sydney office, who highlights how important it is for CEOs to have the right top team around them, and the five actions CEOs can take to maximize C-suite performance. 

If you enjoyed this episode, you might also like these Redefiners episodes: 

• The Business of Football with Los Angeles Rams COO Kevin Demoff 
• Outwork the Competition: Jordan Brand’s Winning Strategy with President Sarah Mensah 
• Transforming the Energy Sector with Baker Hughes CEO Lorenzo Simonelli 

Today’s CEOs are not just trusted to deliver on profits and lead their organizations forward. They’re also tasked with driving broader societal change.

For the past few years, Edelman’s Trust Barometer has consistently found that business leaders are the most trusted group in society, ahead of the media and government. But with great power comes great responsibility. 

Society has now come to expect leaders to take a public position on an increasing number of complex issues—from climate catastrophes and geopolitical flare-ups, to changes in legislation and social justice movements like Black Lives Matter.

But, taking a stand can carry huge risks. When is the right time to raise your head above the parapet? How can you best prepare and position your response to ensure your personal and professional reputation remains intact? What would we advise CEOs to say—and not say?

In this episode of Leadership Lounge, we put these questions and more to four of our esteemed leadership advisors: Ty Wiggins, Kimberly Archer, Richard Davis, and Laura Mantoura. Here, our guests shed some light on how leaders can navigate this minefield and find a path forward that’s right for them—and their organization.

Today’s guest grew up in a landlocked region of the UK, with more than a hundred miles separating her from the open ocean. Not your typical start for someone who went on to become a trailblazing, record-breaking yachtswoman. 

On today’s Redefiners episode, Clarke Murphy sits down with long-time sailing buddy Dee Caffari MBE—the only woman to have sailed solo while circumnavigating the world, in both directions. Throughout her career, Dee has continued to surprise and inspire others with her courage, grit, and determination to enter uncharted waters. 

Dee shares her deep experience in leading teams through adversity—how you get them to pull together and perform, even in stormy times, and how she overcame loneliness when sailing solo for the first time. She also talks about the importance of demonstrating self-awareness as a leader, as well as how she responded when told that she was ‘too emotional’ to lead a team. Dee also imparts a key piece of advice—you learn the best lessons from your mistakes, so don’t be afraid to be bold and take a risk.

We’ll also hear from Marie-Osmonde Le Roy de Lanauze-Molines, a Managing Director in our Paris office, who will highlight the gender imbalance in global CEO appointments and discuss how organizations can chart a path to achieving gender parity.

If you enjoyed this episode, you might also like these Redefiners episodes: 

• Doubling Down on Double Standards: British Journalist Mary Ann Sieghart on Closing The Authority Gap | Redefiners - Podcast Series | Russell Reynolds Associates
• From Server to COO: Kat Cole’s Journey to the Top | Redefiners - Podcast Series | Russell Reynolds Associates
• Leadership Lounge - Ep.3 | How to recover from failure | Russell Reynolds Associates

Today’s healthcare industry has gone from science fiction to science fact in a very short period of time. Gene editing, artificial intelligence (AI), and a host of medical innovations are helping researchers discover new life-changing solutions to target previously incurable diseases like sickle cell anemia, muscular dystrophy, and more. 

On today’s Redefiners episode, Clarke Murphy and Emma Combe talk with Paul Hudson, CEO of Sanofi, about how he’s transforming the practice of medicine in a highly competitive industry through new technologies and breakthrough science. Beyond drug discovery, Paul discusses how he’s embracing innovation and AI across his organization to drive efficiency and new thinking, as well as finding ways to make healthcare more equitable for those who need it around the world. He talks about how he balances financial risk and return on investment inherent in the pharmaceutical industry. He shares his approach to talent management, dynamic resource allocation, and how the explosion of digital technologies have upended the traditional path to the C-suite. Paul also talks about the impact of business on society, including Sanofi’s sponsorship of the 2024 Olympic and Paralympic Games. 

We’ll also hear from Danny Ryan, an Executive Director in our London office, who will discuss how organizations can not only weather today’s volatile biopharma market but thrive in it. 

If you enjoyed this episode, you might also like these Redefiners episodes: 

• Risk-taking and Dealmaking with Global MedTech Leader, Kevin Lobo 
• A Front Row Seat to the AI Revolution with Microsoft Vice Chair and President Brad Smith – Part 2 
• Leadership Lounge | Ep. 6 – How can leaders succeed in a Gen-AI-driven world? 
• How the Barely Possible Can Overcome the Barely Solvable with First Mode’s Chris Voorhees 

Leaders today are grappling with uncertainty on multiple fronts. And the quickening pace of change is leaving many feeling overwhelmed and underprepared.

It’s in high-stakes moments like these that mentoring can help leaders overcome loneliness, gain a new vantage point, or benefit from objective advice from someone who’s been there before. 

In fact, in our recent Global Leadership Monitor, 71% of the CEOs we surveyed felt that mentoring could have been better incorporated during their transition into the role.

But, when it comes to choosing a mentor, what should you prioritize? What does a great mentor-mentee relationship look like? And when in your career can you benefit most from a mentor?

In this episode of Leadership Lounge, we put these questions and more to three of our esteemed leadership advisors: Symon Elliott, Mia Keinanen, and Steve Morse. Here, they share real-life examples of how mentors can propel leaders forward for professional and personal success.

Tune in to discover how having a mentor can increase the longevity of your success as a leader, and why vulnerability and honesty are key traits to harness for a fruitful mentoring relationship. 

What does it take to win the Super Bowl? The obvious factors include drive, grit, determination, and excellence to make it to the championship level. But what else goes into the winning formula to propel teams through the ups and downs of an NFL season where only one team can be called the champion? 

Today on Redefiners, we talk with Kevin Demoff, Chief Operating Officer of the Los Angeles Rams football team, who won Super Bowl LVI in 2022. Kevin takes us into the locker room and the front office to share what it takes to be a Super Bowl championship team. He talks about the importance of consistency and authenticity as a leader, how he uses fan feedback to solve problems, the importance of inclusion and diversity to reflect your fan community in your staff, and how fear of failure and vulnerability help him propel his organization to new heights. Kevin also goes beyond football to talk about the vision and sustainability plans behind Hollywood Park, the 300-acre sports and entertainment complex that houses SoFi Stadium where the Rams play. 

Pull up a chair and grab your nachos, chicken wings, and a favorite beverage for this insightful conversation. 

We’ll also hear from Ben Shrewsbury, a Managing Director in our Dallas office, who will discuss why COOs are often first choice for the CEO role, and the skills they’ll need to dial up to thrive in the top seat. 

If you enjoyed this episode, you might also like these Redefiners episodes: 

• Leadership Lessons from the Field with Troy Vincent 
• From Gillette to Jamba Juice: How to Lead Iconic Brands with Empathy, Purpose & Integrity 
• Leading with Vulnerability with Bestselling Author Jacob Morgan 

Great leaders at the top of their game have the audacity to continue to believe in themselves, to continue to work harder and keep trying, even when faced with failure. It’s a superpower that helps them redefine themselves, their companies, their industries, and ultimately be successful. 

Today, we sit down with one of those audacious leaders. Sarah Mensah is the first female president of Jordan Brand, which revolutionized sports marketing in 1984 when Nike partnered with Michael Jordan to create the first Air Jordan basketball shoe. Sarah has broken barriers throughout her career at the Portland Trailblazers, Nike, and now Jordan Brand. We’ll talk with Sarah about the power to be unabashedly yourself, harness humility and courage, and use your voice in the right way to be a trailblazer in your career. We’ll explore how Jordan Brand is committed to improving the lives of Black people and inspiring communities across the world to ensure racial equality, social justice and greater access to education. And she’ll share how risk-taking, innovation, and values-based decision-making are core parts of the DNA driving Jordan Brand’s global growth.  

We’ll also hear from Hetty Pye, a Managing Director in our London office, who will discuss the gender imbalance in today’s C-suites and the steps organizations can take to close the gap. 

If you’d like to read more about Sarah Mensah and how women are rewriting the rules for success to close the gender gap at the top of organizations today, pick up a copy of To The Top by Russell Reynolds Associates Managing Director Jenna Fisher. 

If you enjoyed this episode, you might also like these Redefiners episodes: 

• Sunscreen and Success: Supergoop!'s Winning Formula with CEO Amanda Baldwin 
• Opening Hearts and Minds on Late Night News with MSNBC’s Stephanie Ruhle 
• From Server to COO: Kat Cole’s Journey to the Top 

In this final episode of 2023, we’ll take a look back at the conversations we’ve had with the incredible leaders who joined us on Redefiners this past season. We’ll dig into how these leaders are guiding and redefining their organizations through some of this year’s top issues, including sustainability, AI, technology and transformation, purpose and culture, and, of course, risk and uncertainty – perhaps the biggest topic of 2023.   

We’ll also be joined by Emma Combe, a Managing Director in our London office and host of our Redefiners spinoff podcast, Leadership Lounge, who will share some of the insights she learned this past year. And as a special treat, Clarke and Hoda put themselves in our guests’ shoes to answer some fun, end of year rapid fire questions.  

Redefiners will return with more conversations in January 2024, so be sure to subscribe to the podcast so you don’t miss an episode!   

In the meantime, you can listen to all of our Redefiners episodes at https://www.russellreynolds.com/en/insights/podcasts/redefiners.  

Happy holidays! 

Technology has the power to redefine business and the world. The printing press. The telephone. The automobile. The personal computer. The Internet. These are just a few inventions that have transformed how we work and live. And each invention came with both the promise and peril of a new technology that had the power to uplift society while also threatening the way things had been done for years before. Today we find ourselves at a pivotal moment in the introduction of another world-changing technology – artificial intelligence (AI) – that has been the hot topic in boardrooms, captured the attention of leaders and employees, and captivated consumers around the world.   

In this episode of Redefiners, we continue our special two-part conversation with Microsoft Vice Chair and President Brad Smith, to dig into the complex issues around AI. Brad shares his thoughts on the scale of impact that AI will have, whether efficiency is more powerful than innovation, the promise and peril of technology, and how much leaders really need to learn before they leap. We’ll also talk with Brad about his view that every technology can be used as a tool and a weapon depending on who is using it, and the urgent need to find the right combination of private sector company responsibility and government regulation on a global scale.  

We’ll also hear from Joe Ghory, a Managing Director in our Stamford, CT office, who shares the five key areas to help CEOs, boards, and senior technology leaders navigate the impact of generative AI on their organizations.  

To learn more about Brad’s book, Tools and Weapons: The Promise and the Peril of the Digital Age, visit  https://news.microsoft.com/on-the-issues/tools-and-weapons/.  

And if you missed Part 1 of our conversation with Brad Smith, you can listen here.  

If you enjoyed this episode, you might also like these Redefiners episodes: 

Unless you’ve somehow avoided all technology for the past three decades, you’ve likely used Microsoft products. The company has been a global technology leader since the start of the Digital Revolution and has positioned itself to grow even further as a leader in the future of computing and artificial intelligence (AI) tools like ChatGPT.    In this special two-part episode of Redefiners, we’re joined by Microsoft Vice Chair and President Brad Smith, who in his 30 years with the company has had a front row seat to not only how much the tech industry has changed, but also in how much it’s changed business and society in a relatively short timeframe. In fact, The New York Times has called this redefining leader “a de facto ambassador for the technology industry at large.”  We’ll talk with Brad about the big shifts in technology and the tech industry he’s seen over the past three decades, the critical role of government and regulation when it comes to digital technology, how to find common ground in the cybersecurity threat landscape, and how he develops systems thinking with his team to “inspect the trees” while “analyzing the forest” to identify patterns and better navigate complexity. Brad also talks about Microsoft’s commitment to sustainability, which he calls “…the issue of the decade, if not the century.” He likens where we are with sustainability now to where the United States was in 1961 after committing to go to the moon – we may not fully understand the problems we need to solve and we clearly don’t have all the answers, but it’s critical that we figure it out.   We’ll also hear from Maneesh Dube, an Executive Director in our New York office, who explains why finding leaders who are tech-savvy is crucial to the success of your organization.  Be sure to check back for part two of our conversation with Brad in two weeks, where we’ll dig into artificial intelligence (AI), productivity, and his thoughts on the need for the tech sector to assume more responsibility and governments to move faster to address the challenges that new technologies are creating.   To learn more about Brad’s book, Tools and Weapons: The Promise and the Peril of the Digital Age, visit  https://news.microsoft.com/on-the-issues/tools-and-weapons/.  If you enjoyed this episode, you might also like these Redefiners episodes: 

When it comes to technology and transformation, the automotive industry is at the forefront of change. Government regulations, changing consumer demands, new technology and climate change have forced auto manufacturers to evolve their approach. 

In today’s episode of Redefiners, Clarke and Hoda talk with Jim Rowan, President and CEO of Volvo Cars, about his career “shift” from consumer electronics to the automotive industry. Jim talks about Volvo’s ambitious goal of going fully electric by 2030, the intersection of design, collaboration and innovation, leading through disruption, and the power of curiosity and hard work to accelerate learning and solve big problems.  

We'll also hear from Tristan Jervis, a Managing Director in our London office, who will outline what it takes to cultivate a tech-first culture—and how it can boost your organization’s resilience to face what’s next. 

If you enjoyed this episode, you might also like these Redefiners episodes: 

• The Necessity of Change with President and CEO of Wells Fargo Charlie Scharf 
• In the Fast Lane: A Conversation with FIA CEO Natalie Robyn 
• Leadership Lounge: How to nail your first year as CEO 
• Leadership Reimagined: Transformation Tips from Jim Hagemann Snabe  

We’re in the midst of a new technology revolution—one that is completely rewriting the rules of the game. Gen-AI isn’t hype. It’s here to stay. And the leaders who are quickest to learn how to ride this innovation wave will be the ones that stay ahead. 

It’s a high-stakes moment. And yet, there are still questions to be answered: In this time of seismic transformation, how do you keep up? How will Gen-AI challenge our definitions of what it takes to lead? And which traits do you need to hone to thrive in a Gen-AI-driven world? 

To help leaders navigate this complex moment in history, we invited Fawad Bajwa and Joe Ghory, our AI practice co-leads, and Harpreet Khurana, our Chief Digital and Data Analytics Officer, into the Leadership Lounge. 

They talk through the biggest opportunities (and risks) of Gen-AI for leaders, and share their extensive experience on what it takes to succeed during periods of large-scale transformation.

Tune in to discover how to get your hands dirty with Gen-AI, why a learning mindset is key, and why it’s so important to see Gen-AI as a sparring partner, rather than a threat. 

If your organization is like many around the world, you’re trying to figure out how to better lead through uncertainty and change, attract and retain talent, increase employee engagement, and adapt to rapid technological change. In fact, according to our latest Global Leadership Monitor report, only 55% of leaders feel prepared to face these top external threats in the year ahead.   Well, today’s episode should help give you some guidance as we sit down with Jacob Morgan, speaker and bestselling author of five books. We’ll talk with Jacob about his passion and mission to create great leaders, engaged employees, and future-ready organizations. He’ll share his insights gleaned from interviewing hundreds of CEOs and thousands of employees to help you improve your leadership and transform your organization. Jacob discusses what it means to lead with vulnerability and how can leaders tap into it more authentically and effectively; how to increase employee engagement (hint: it’s not more free lunches and happy hours!); his views on return-to-office (RTO) and hybrid work to find a balance between productivity, collaboration, and innovation; and how technology like AI will impact the future of work.  We’ll also hear from Laura Mantoura, a Managing Director in our Stamford office, who dives into our latest research on why employee experience matters—and how boards can take meaningful action.  If you enjoyed this episode, you might also like these Redefiners episodes: 

What do you get when you combine values-centered leadership with a long-term view of investing? In Tom Gayner’s case, you get an incredible recipe for success! As CEO of Markel Group, Tom helped grow the company over three decades from a relatively small insurance company into the diversified global conglomerate it is today. No wonder Markel Group is often called a "Baby Berkshire." In this conversation, Tom shares his career journey from teenage investor to CEO and how he dealt with various challenges along that path. He’ll talk about how the Markel Style crafted in 1986 has been so critical to their success and continues to serve as the organization’s north star today. Key to that success, Tom shares Markel’s four criteria they use to make investment decisions, including how to define a fair price on a deal. He also talks about his view on the pendulum of investment optimization versus satisfaction. And if you ever wondered how the low interest rates of the past decade encouraged risky decisions, you won’t want to miss Tom’s insightful analogy of interest rates as a form of curfew. So enjoy this episode and get to bed at a reasonable hour!  We’ll also hear from Kurt Harrison, a Managing Director in Russell Reynolds Associates New York office. Kurt digs into our latest Divides & Dividends report to explain why even though sustainability progress is being made, there are four sustainability gaps CEOs must bridge.  If you enjoyed this episode, you might also like these Redefiners episodes: 

Becoming a leader is an exciting (and daunting) milestone. Here we share the common pitfalls—and how to avoid them. 

Whether you’re joining the C-suite for the first time or are about to take on the coveted CEO role—the stakes are high. 

For CEOs in particular, you have the unique challenge of transitioning into a role that only a small number of people have ever held. 

Any mistakes or missteps made will impact the entire organization, as well as investors, and stakeholders. Couple that with the fact that the current business climate is turbulent at best, and it makes for an incredibly complex role. 

How do new leaders put their best foot forward? What sets successful leaders apart? 

In this episode of Leadership Lounge, we put these questions and more to four of our leadership advisors; Shannon Knott, Joey Berk, Ty Wiggins, and David Lange. Here they use their extensive experience speaking with new leaders to share their tips and tricks. Tune in to discover why as a new leader you no longer need to be the smartest person in the room, the importance of humility, and why you need to become comfortable with constructive conflict.

Sustainability has quickly risen to the top of corporate agendas, as shareholders, investors, employees, policy makers, and other stakeholders demand action. We talk with two passionate leaders – Kate Brandt, Chief Sustainability Officer at Google and Sophia Mendelsohn, former Chief Sustainability Officer and Head of ESG at Cognizant – about how they embed sustainability into their organizations’ core business strategy. They’ll share how they’ve mastered the role of “CEO whisperer” to drive top-down change and connect sustainability initiatives to their company’s business, products and supply chain. We’ll talk about why it’s critical to shift our thinking from how to reduce our business impact on climate change to how to reduce climate change's impact on our business. And for those interested in becoming a CSO, Kate and Sophia share their career advice on how to navigate the often-undefined path to the role.  If you’d like to learn more about Sustainable Leadership, check out Redefiners host Clarke Murphy’s new book, Sustainable Leadership: Lessons of Vision, Courage, and Grit from the CEOs Who Dared to Build a Better World. The book is a complete blueprint for infusing sustainability across business strategy, all while growing your bottom line. Drawing on the stories of 35+ CEOs at world-leading companies, including Adidas, Heineken, Duke Energy, Natura &Co, Maersk, Mahindra Steel, and Salesforce, veteran leadership expert Clarke shows how sustainability action is within reach of every business executive. Perfect for CEOs and boards across industries, Sustainable Leadership is also a can’t miss book for sustainability experts, entrepreneurs, and next-generation leaders looking to make sense of the latest—and most profitable—sustainability strategies. Order your copy here.  To hear more from other global leaders on sustainability, you might also enjoy these Redefiners episodes: 

What’s life really like at the top of a $30 billion healthcare company? While many might find the prospect of serving 300 million patients around the world daunting, Ashley McEvoy, Worldwide Chairman of Johnson & Johnson MedTech, sees it as a privilege. While at the helm of J&J MedTech, her impact has been significant: she has tripled its revenue growth since 2017 and spearheaded its entrance into telehealth, robotics, and digital surgery. At a time when senior executive tenure is often short, Ashley has carved out a career at J&J MedTech spanning almost three decades—all while maintaining an unwavering passion for providing the very best care to patients when they need it most. In this fascinating episode of Redefiners, Ashley lifts the lid on how J&J MedTech is transforming how it delivers care to patients with the help of AI, why being an exceptional listener should be in every leader's toolbox, and why your inner voice is the most powerful voice of anyone in the world. It’s a conversation you don’t want to miss. We’ll also hear from Fawad Bajwa, a Managing Director in our Toronto office. He’ll outline how generative AI tools like ChatGPT are changing the game for leaders, and how great leadership is critical to its successful implementation. Click HERE to access our report How will ChatGPT and other generative AI impact leadership? If you enjoyed this interview, you might also like these Redefiners episodes:• Risk-taking and Dealmaking with Global MedTech Leader, Kevin Lobo• Confessions of a Serial Entrepreneur with Mario Schlosser, CEO and co-founder of Oscar• Break the Bias: Closing the Gender Wealth Gap with Sallie Krawcheck, CEO and c-founder of Ellevest 

There are many reasons why people choose to take a career break. We share how leaders can re-enter the executive world with confidence.  Did you know that 62% of all employees worldwide have taken a career break at some point?  Career breaks have become far more commonplace, likely caused by the period of deep reflection that the pandemic sparked.  

Often we associate career breaks with being on maternity leave or taking time out to look after children. But in reality, there are lots of reasons why men and women choose to take a break from the typical 9-5—whether that be for mental health reasons, to care for elderly or sick relatives, or to go on a sabbatical.  

Even though career breaks have become more common, a stigma remains associated with taking time away. And that means many people still brush their career breaks under the carpet during executive interviews.  

In our Leadership Lounge podcast, we invited four of our leadership advisors; Sarah Galloway, Shoon Lim, David Lange, and Stephanie Tomasso, into the conversation, who share their advice for those looking to re-enter the executive world with confidence.  

Tune in to discover why taking time away can help you hone different, desirable leadership skills, the importance of leveraging your network when you choose to re-enter the job market, and why honesty is the best policy when it comes to talking about your career break. 

Lorenzo Simonelli knows how to lead and transform businesses in times of uncertainty and change. He did it for more than two decades at GE, leading the company’s Energy, Transportation, and Consumer & Industrial businesses. As Chairman and CEO of energy technology company Baker Hughes, he’s doing it again, helping to redefine the energy sector by accelerating sustainability to decarbonize the energy system. We talk with Lorenzo about how he’s using technology to accelerate the transition to more sustainable energy in the 120+ countries in which Baker Hughes operates. We’ll also learn the key attributes of what he thinks makes a successful CEO, especially when leading in times of crisis, and how to prepare for unexpected change.   

If you enjoyed this episode, you might also like these Redefiners episodes: 

Failure can be difficult to come to terms with. Even more so if you’re a CEO at a top organization. But we’ve come to learn that failure isn’t all bad.Leaders who have experienced the biggest failures are often the ones who make the biggest strides in their careers.What’s important is how leaders choose to recover from failure. It’s about engaging constructively with failure to understand what went wrong, knowing how to correct course, and applying those learnings to future decision-making.Leaders are also role models for others. Accepting failure and learning from it encourages others to do the same. It moves away from the sense that everyone needs to be perfect—something that’s highly unsustainable.To unpack this fascinating topic in more depth, we invited four of our esteemed leadership advisors Anupama Puranik, Gurprriet Siingh, Shoon Lim, and Nick Henderson into the Leadership Lounge to answer questions about their experience in coaching leaders who’ve experienced failure—and know a thing or two about coming out the other side of it.Tune in to discover why it’s important not to personalize the failure, and crucially, what sets leaders apart when it comes to recovering from failure.

As we arrive at the midway point of Redefiners Season 3, we wanted to take a moment to reflect on the key takeaways and insights our guests have shared with us so far. This season’s episodes have covered several critical topics leaders are facing today – leadership and culture, sustainability, technology and transformation, innovation, and managing uncertainty and change.   In this episode, Clarke and Nanaz take us through some highlights from this season’s conversations with guests including: 

If you want to hear more from one of our Redefiners guests, you can listen to any episode from Season 1, 2 or 3 at https://www.russellreynolds.com/en/insights/podcasts/redefiners-overview.  

How well a leadership team performs can make or break an organization. But, given that market conditions are in constant flux, and C-suites are shouldering more responsibility than ever before, getting the balance right in your top team is far from easy.

So, what are some of the key characteristics of a high-performing leadership team? How do successful teams foster a culture of collaboration and trust? And, how do you go about having uncomfortable conversations with your team?

In this episode of Leadership Lounge, we talk to some of our trusted advisors—Emmy Melville, Nicholas Anderson, and Miriam Capelli—who share how CEOs can elevate their team’s performance and drive the organization forward. 

Tune in to discover the importance of productive tension in your C-suite, how psychometric data can aid challenging conversations, and why T-shaped leaders are considered key to the success of an executive leadership team.

A closer look at the research from this episode:

• Bain & Company, At the Top, It’s All about Teamwork
• Forbes, Phil Jackson Brings NY Knicks ’Mindful Management
• Russell Reynolds Associates, CEO Turnover Index
• Russell Reynolds Associates, Indispensable Tensions: Leadership Span and the Science of C-suite Success

Behind the glamour of the beauty industry is the fast-paced corporate pulse keeping it afloat. Marketing veteran and former Wall Street investor Amanda Baldwin knows the intricacies and nuances of both. After years of working with some of the most established beauty brands in the world, Amanda made the bold decision to start fresh when she met the founder of Supergoop!. The skincare brand, with a specialization in sunscreen, offered something special through its product, mission, and story. With Amanda as CEO, Supergoop! has skyrocketed from a startup to a massive global beauty brand, growing over twenty times its size in just five years.   In this episode of Redefiners, Clarke and Hoda sit down with Amanda to discuss how her unique perspective on branding (with a capital B!) can be applied across industries. Listen in to why Amanda believes that chasing trends is a brand killer, how she learned to embrace her strengths, and how the satisfaction of building a business from scratch is worth the blurring of work-life balance.  We’ll also hear from Margot McShane, a Managing director in our San Francisco office. She’ll explain how top executives can engage and retain women leaders in their organizations. Click HERE to access our report, What's Motivating Your Women Leaders?  If you enjoyed this interview, you might also like these Redefiners episodes: 

In the past, whenever top companies wanted to hire their next leader, they knew what to look for: somebody with technical expertise and a proven track record of delivering financial returns.But the world has changed. And so has what top companies expect from a leader.While the ‘command and control’ hierarchical leader still exists and can deliver for a business, today’s future-proof organizations are increasingly looking for leaders who promote inclusion, diversity of thought, and individual empowerment through their leadership.When done right, leaders are able to demonstrate emotional intelligence and open communication—Ingredients for visionary leaders.But how do you get these skills across in an interview? You can’t just tell the interviewer that you have them. You have to be able to show them.We invited four of our esteemed leadership advisors, Edward Mason, Mina Paul, Evan Sharp, and Nick Henderson into the Leadership Lounge to share how leaders can demonstrate that they have what it takes to be an effective, visionary leader.Tune in to discover what the core leadership traits of a successful leader are, and why it’s important that as a leader, you’re able to flex your leadership style to suit the situation you’re in.

What does youthful rebellion look like when you grow up in an artistic family? For Max Hollein it was going to business school. But he didn’t turn his back completely on his roots. Max quickly added a Masters Degree in art history to his Masters in business administration. A perfect combo for the now director and soon-to-be CEO, come July 2023, of The Metropolitan Museum of Art. Max made a risky move earlier in his career by leaving the Guggenheim and New York to lead a prestigious but stumbling museum in Frankfurt. It paid off. Now, Max is entrusted with safeguarding and curating the Met’s 1.5 million cultural items while overseeing the museum's 80,000 square foot, $500 million expansion, all while first and foremost remaining a true lover of art.   In this episode of Redefiners, hear Max’s approach to ensuring one of the world’s most significant artistic institutions is truly sustainable in both the ecological and cultural sense. From brutal honesty at a job interview to hiding his playful side behind tailored suits, you’re not going to want to miss this conversation with Max Hollein.  To read our report, The New Philanthropists: The World is Changing, So Must Philanthropy as discussed by Katie Nivard, click here.  If you enjoyed this episode, you might also like these Redefiners episodes:  

Promptly at 11:00 pm every weekday, Stephanie Ruhle sets out to make the world better and smarter. The host of MSNBC’s The Eleventh Hour sheds light on the day's events for her millions of watchers. Stephanie believes building trust is a process, so she takes the slow and steady approach while forming relationships with her audience and her newsmaking guests.   

In this episode of Redefiners, we'll hear how Stephanie spent years climbing the ladder to the top of Wall Street, only to bet it all on a move to broadcasting. With careful calculations, the risk paid off. She leads from the news desk as she does everything else, with grit, determination, and honesty. From living in the moment and believing in the power of love to wanting (but not quite getting) enough sleep, this is a conversation you don’t want to miss.   

Our report, In Leaders We Trust: How to Build and Inspire Trust, is introduced in this episode by Nicole Mai. For insights into building a thriving team through building trust, find the report here.   

If you enjoyed this episode, you might also like these Redefiners episodes:  

As a youngster struggling through grade school, it was hard to imagine Feike Sijbesma would go on to be the formidable leader he is today. But, after a slow start, Feike found success in school and life through hard work, determination, and a desire to make the world better. Feike left his mark in business by transforming Royal DSM (a multinational corporation with tens of thousands of employees) from a bulk chemicals company to a leader in nutrition, health and biosciences. Now, he’s leaving his mark on the world by bringing equity and food security to some of the poorest people on the planet.  In this episode of Redefiners, Feike shares how his admiration of Charles Darwin inspired his belief in the power of adaptability. From funerals for failed ideas to a belief in doing good in the world, don’t miss this conversation with Feike Sijbesma.   To read our report, How CEO Commitment Affects Sustainability Integration, as discussed by RRA Managing Director Sarah Galloway, click here.   If you enjoyed this episode, you might also like these Redefiners episodes:  

The board director role is one of the most coveted roles in business. But how do you land your first board seat? And what is life really like when you get there? We invited RRA leadership advisors Alvin Chiang and Anupama Puranik into the Leadership Lounge to share why a board role isn’t just something you should think about once you’ve already made it. Gone are the days when boards are only populated with ex-CEOs, CFOs or other senior leaders. As new issues emerge at breakneck speed—sustainability, DE&I, digital transformation, economic volatility, and geopolitical tensions—boards need diversity of thought more than ever before. Leaders who can help boards steer confidently into the unknown are now in high demand. As Alvin Chiang makes clear: Being a board director is no longer just about stopping the ship from sinking. It’s about making sure there’s a strategy for sailing your boat and crew from point A to point B. Tune in to discover more about what sets great board directors apart—and how to land your first board role (and stay there). 

The Leadership Lounge is a new Redefiners spin-off podcast providing real-world learnings on enduring leadership issues. Host Emma Combe, Board and CEO Advisor in the Russell Reynolds Associates London office, brings her expertise and insight to a range of topics including, how to secure your first board role, how to recover from failure, lessons on avoiding the pitfalls of new leadership, and how to really prepare for an executive interview. Emma puts listeners’ most pressing questions to RRA’s global team of leaders who are on the ground, every day, working with clients and gaining insights that you will not find on any other podcast. 

Ram Charan is a world-renowned business advisor who has been called the most influential consultant alive by Fortune magazine. He started his business education as a child in his family’s shoe shop, where holidays and weekends did not mean a day off. He’s taken that knowledge and work ethic far beyond the borders of his small village in India. Ram’s intellect caught the eye of Harvard Business School and eventually led to a career in academia. But his thirst for knowledge and action couldn’t be confined to the classroom. Ram set out on his own, where his business acumen and ability to whittle any problem down to an actionable task list earned him a seat at the table of some of the biggest corporations in the world. He has advised global companies such as Toyota, Bank of America, and Novartis, helping them cut through complexities in order to focus on core business problems. Ram has also authored and co-authored over 30 books- including four Wall Street Journal bestsellers.  

In this episode we manage to get Ram, the constant world traveler, to stop for 30 minutes and share his insights. Hosts Clarke Murphy and Nanaz Mohtashami chat with Ram about his coaching style and why EQ and LQ are often more important than IQ. From sports analogies to business anecdotes, listen in as Ram shares his expertise on how to turn advice into action.

If you enjoyed this episode, you might also like these Redefiners episodes:  

• How the Barely Possible Can Overcome the Barely Solvable with First Mode’s Chris Voorhees 
• Leadership Reimagined: Transformation Tips from Jim Hagemann Snabe 
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Emily Chang is a master bridge builder – and it’s made her a wildly successful leader in the US and in Asia. As the former CEO of McCann Worldgroup China, she bridged US and Chinese cultures to establish brands that are thriving, global, and remarkably agile. We’ll talk about the differences between the two markets, and how brands can succeed in the notoriously challenging Chinese market. We’ll also talk about another kind of bridge—between people—and how Emily literally opens her home to those in need and how that led her to the concept of social legacy, the topic of her bestselling book Spare Room. We’ll also talk about capacity and how to take control of your time – perhaps the most valuable commodity of all. There’s a lot to learn from this leader who, prior to McCann, was a top exec at Starbucks China, InterContinental Hotels Group China, Procter & Gamble, and Apple.  

If you enjoyed this episode, you might also like these Redefiners episodes: 

• From Burnout to Performance: Creating a Culture of Resiliency 
• Unreasonable Hospitality: Will Guidara’s Recipe for Greatness 
• Thriving Through Adversity: How WTO’s Dr. Ngozi Okonjo-Iweala is Solving Global Problems 
• From Server to COO: Kat Cole’s Journey to the Top 

Kat Cole went from restaurant server to VP within seven years. Forging her own path is something that’s built into Kat’s DNA. The first person in her family to be admitted to college, she had the vision and courage to drop out in order to follow bigger opportunities. The risk paid off. Kat Cole saved Cinnabon from the ashes of a post-recession economy and went on to a leading role at the parent company overseeing 7000 operations and over $1billion in annual sales. Always choosing opportunities based on her passions and ability to make change, Kat is now President and COO at Athletic Greens.   

In this episode of Redefiners, Kat spells out her formula for success which centers around three key things: ask, answer, and act. From salary negotiations to navigating the unknown waters of operating through a pandemic, listen in as Kat tells her story of working through what seem like incapacitating difficulties with enthusiasm, refreshing honesty and wit.        

Clarke Murphy is joined by guest host Jenna Fisher, a managing director in Russell Reynolds Associates’ Palo Alto office and author of To the Top: How Women in Corporate Leadership are Rewriting the Rules for Success.    

If you enjoyed this episode, you might also like these Redefiners episodes:  

• Unreasonable Hospitality: Will Guidara’s Recipe for Greatness 
• From Gillette to Jamba Juice: How to Lead Iconic Brands with Empathy, Purpose & Integrity 
• Digital Transformation and the Power of Listening with Microsoft’s Jacky Wright 

When it comes to disruption, transformation, and change, perhaps no industry has experienced this more over the past decade than the financial services industry. From online and mobile banking, to FinTechs, to data analytics and AI, to changing regulations, leaders of banking and financial service institutions have had to navigate through a tremendous amount of change.  

On this episode of Redefiners, President and CEO of Wells Fargo, Charlie Scharf, sits down with Clarke and Hoda to peel back the covers on how he’s managed through so much change over his more than 25-year career in financial services. Charlie talks about his leadership journey, from his early years working with banking legends Jamie Dimon, Sandy Weill, and Bob Lipp, to his first actions to restore trust and confidence as a new CEO at Wells Fargo during a tumultuous time for the company. He’ll share his insights on how he manages culture to balance the risk of change while protecting what’s working in the business, how he views FinTech companies, gaining new perspectives from board roles, and how technology and AI have transformed the financial services industry and where it’s going next. 

We'll also hear from Tuck Rickards, a Managing Director in our San Francisco office, who will outline the barriers leaders face when implementing AI—and how to bridge them. 

If you enjoyed this episode, you might also like these Redefiners episodes: 

• Leadership Lounge – Why even top leaders need a mentor 
• Unpacking Leadership Lessons with Marriott International President and CEO Tony Capuano 
• Front Row Seat to the Digital Revolution with Microsoft Vice Chair and President Brad Smith – Part 1 and Part 2 
• Private Investment Guru David Rubenstein Goes Public on How to Be a Successful Leader & Investor 

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Chris Voorhees built his career on solving massive challenges on Earth and in space. He’s Co-founder and Chief Product and Technology Officer of First Mode, a creative engineering company developing carbon reduction and clean energy solutions for heavy industry. Before that, he was an award-winning NASA engineer with integral roles on three Mars rover projects – Spirit, Opportunity, and Curiosity. We talk with Chris about his fearless approach to problems, how he builds teams and culture, and how creativity and curiosity have enabled him to find solutions to the nearly unsolvable, from outer space to sustainability. It’s 30 minutes that will shift your thinking in how you approach problem solving and how you define “impossible.”  

If you enjoyed this episode, you might also like these Redefiner episodes: 

• Daring to Build a More Sustainable World with Kate Brandt and Sophia Mendelsohn 
• Feeding the World and Protecting the Planet with Yara International CEO Svein Tore Holsether 
• Trust Your Gut: AXA’s Thomas Buberl Talks Transformation and Reinvention 

Dr. Ngozi Okonjo-Iweala thrives on challenge. As the first woman and first African to serve as Director-General of the World Trade Organization (WTO), Dr. Ngozi is responsible for negotiating seemingly impossible deals on global finance, trade, sustainability, and social welfare. We talk with her about her sense of purpose, values, and her firm belief in the power of trade to lift developing countries out of poverty and help them to achieve economic growth and sustainable development. We’ll also discuss another key leadership attribute: courage – in Dr. Ngozi’s case, growing up in war-torn Nigeria, taking on some of the world’s most consequential roles in the public sector, and persevering in her cause even when her mother’s kidnappers demanded Dr. Ngozi resign. This is a conversation about resolve, duty, and embracing risk you won’t want to miss. 

If you enjoyed this episode, you might also like these other Redefiners episodes:

• Daring to Build a More Sustainable World with Kate Brandt and Sophia Mendelsohn
• Power, Politics and Purpose: Leadership Lessons with Former PM of Australia Julia Gillard
• Risk-taking and Dealmaking with Global MedTech Leader, Kevin Lobo

When you run one of the top 50 restaurants in the world, your business is operating at near perfection. But in order to become the best, Will Guidara knew he’d have to redefine hospitality. Will is the former owner of Make it Nice, the hospitality group with restaurants covering the spectrum from fine dining to fast casual, including the acclaimed Eleven Madison Park, NoMad in New York, London, Los Angeles and Las Vegas, and Davies and Brook at Claridge's hotel in London. Knowing his true passion lies in making people happy, Will opted to be unreasonable in his approach to service and hospitality, leading to Eleven Park Madison being named the best restaurant in the world in 2017 and the writing of his first book, Unreasonable Hospitality (Penguin Random House).  

In this episode of Redefiners, Will discusses not only how to go above and beyond for customers, but how to inspire and support a team to do the same. Will’s unique perspective on hospitality can be applied across industries. From the benefits of starting at the bottom, to setting expectations for feedback, to building a culture of excellence, listen in as one of the restaurant industry’s great leaders shares his ascent to the top.    If you enjoyed this episode, you might also like these Redefiners episodes:   

• From Gillette to Jamba Juice: How to Lead Iconic Brands with Empathy, Purpose & Integrity 
• From Harvard to Hollywood: A Conversation with Debra Martin Chase 
• The Power of Art and the Art of Power with Henry Timms 

Like many of us, Svein Tore Holsether is a leader under pressure. Svein is CEO of Yara International, the world’s leading crop nutrition company with operations in more than 60 countries. Yara’s mission is to responsibly feed the world and protect the planet at the same time – no simple task given the current food and energy crises impacting Europe and other parts of the world.  

In this episode, Svein shares how and why he radically reoriented Yara’s mission to make purpose and sustainability paramount in their ambition to grow a nature-positive food future. He talks about why trust is so critical when it comes to sustainability, climate change, and achieving the UN’s Sustainable Development Goals. And he also talks about the revenue opportunities that comes with sustainability and how it can be the driver of a business’s success. It’s a conversation about turning pressure into purpose and influence into action.  If you enjoyed this episode, you might also like these Redefiner episodes: 

• Leadership Reimagined: Transformation Tips from Jim Hagemann Snabe  
• Daring to Build a More Sustainable World with Kate Brandt and Sophia Mendelsohn 
• Trust Your Gut: AXA’s Thomas Buberl Talks Transformation and Reinvention 
• Thriving Through Adversity: How WTO’s Dr. Ngozi Okonjo-Iweala is Solving Global Problems 

As 2022 comes to a close, we’re taking a look back on our conversations with some of the world’s most accomplished leaders – in business and beyond. Clarke Murphy and Nanaz Mohtashami revisit some of this season’s top insights on issues like sustainability, talent and the Great Resignation, leadership, DE&I, purpose, and technology and transformation. And to help you plan your next career move, you’ll get this season’s best career advice from leaders we all look up to. If the upside of a challenging year is the learnings that come with it, then 2022 was rife with lessons. 
Redefiners will return with more conversations in January 2023, so be sure to subscribe to the podcast so you don’t miss an episode!  

In the meantime, check out all of our Redefiners episodes at
https://www.russellreynolds.com/redefiners. 

Happy holidays! 

According to our guest, The Carlyle Group co-founder and co-chairman, four-time author, and passionate philanthropist David Rubenstein, there are 13 common traits among the most iconic leaders. In this episode, David delves into these leadership traits, as well as his winding path from blue collar kid to lawyer to political insider to investment icon and bar-setting patriotic philanthropist. He shares his insights about all things investing – risk, reward, crypto, managing through a recession – and how investing your time can be just as valuable as investing your money. He talks about his love of history and what can it teach us on navigating today’s challenges. Whether you’re on a board now or headed that way, you’ll want to hear David’s simple rule of thumb on what it takes to be a successful board member. David Rubenstein has a lot to say – all of it indispensable.

If you enjoyed this episode, you might also like these Redefiner episodes: 
· Break the Bias: Closing the Gender Wealth Gap with Sallie Krawcheck · Risk-taking and Dealmaking with Global MedTech Leader, Kevin Lobo · Power, Politics and Purpose: Leadership Lessons with Former PM of Australia Julia Gillard 

We’re stepping out of the boardroom and into the newsroom with our guest, broadcast journalist legend Lesley Stahl. Now in her 30th year on 60 Minutes, Lesley is renowned for her courage, intelligence, and interviewing prowess. She’ll share her two Redefiner moments—covering Watergate and surviving Covid—that significantly shaped her career, her life, and her priorities. In this episode, we’ll also talk with Lesley on broadcast news topics that have surprising parallels to business topics: how to prepare for and deal with tough conversations, and how Diversity, Equity & Inclusion efforts make both news and business organizations infinitely better. We’ll also talk about how technology is changing the way we get our news—not necessarily for the better—and how trust and truth in news are more essential and harder to come by than ever.  

If you want to hear more conversations about DEI and purpose, you might enjoy these other Redefiners episodes:

· From Harvard to Hollywood: A Conversation with Debra Martin Chase 

· Power,  Politics and Purpose: Leadership Lessons with Former PM of Australia Julia Gillard 

· From Gillette to Jamba Juice: How to Lead Iconic Brands with Empathy, Purpose & Integrity with James D. White 

Dr. Ngozi Okonjo-Iweala thrives on challenge. As the first woman and first African to serve as Director-General of the World Trade Organization (WTO), Dr. Ngozi is responsible for negotiating seemingly impossible deals on global finance, trade, sustainability, and social welfare. We talk with her about her sense of purpose, values, and her firm belief in the power of trade to lift developing countries out of poverty and help them to achieve economic growth and sustainable development. We’ll also discuss another key leadership attribute: courage – in Dr. Ngozi’s case, growing up in war-torn Nigeria, taking on some of the world’s most consequential roles in the public sector, and persevering in her cause even when her mother’s kidnappers demanded Dr. Ngozi resign. This is a conversation about resolve, duty, and embracing risk you won’t want to miss. 
If you enjoyed this episode, you might also like these other Redefiner episodes: 
· Bridging Cultures & Building Brands: Marketing CEO Emily Chang Masters Both 
· Power, Politics and Purpose: Leadership Lessons with Former PM of Australia Julia Gillard 
· Leadership for Good: FinTech Transformation in Asia   

Description: You wouldn’t think falling down a flight of stairs would be a moment that would redefine a career trajectory, but it did for our guest Annastiina Hintsa. The event forced her to realize that she was officially in a state of burnout and it opened her eyes to the link between wellbeing and sustainable performance. Now, as CEO of Hintsa Performance, Annastiina helps the likes of Formula 1 drivers and Fortune 500 C-Suiters find that holistic sweet spot in order to operate at peak levels and avoid burnout. In this episode of Redefiners, we talk with her about optimizing performance rather than maximizing it, and how to make behavioral changes that lead to sustained performance. It’s a must-listen for leaders who want to inspire a culture of resiliency and healthy stamina in their own organizations. 
If you enjoyed this episode, you might also like these other Redefiners episodes: 
· Bridging Cultures & Building Brands: Marketing CEO Emily Chang Masters Both 
· Power, Politics and Purpose: Leadership Lessons with Former PM of Australia Julia Gillard 
· Trends and Takeaways: A Mid-Season Review with Clarke Murphy 

Whether he’s leading from the C Suite, chairing a board, or authoring books on leadership, our guest Jim Hagemann Snabe is revered across industries as a master of transformation. In this insights-filled episode, Jim shares his refreshing and trailblazing leadership model that has enabled him to deftly lead transformation and change at SAP and at 100+ year old companies, Siemens and Maersk.  

We’ll discuss Jim’s views on reinventing from a position of strength, culture change and navigating an unpredictable future. We’ll also hear about his redefining moment in India that most deeply informed his perspective on leadership: to use leadership to help progress some of the world’s problems all while running a smart business. It’s been his mantra ever since. At a time when sustainable leadership is more critical than ever, Jim explains how it’s as good for the balance sheet as it is the environment, employees and the world. This episode will leave you inspired, energized, and emboldened to dream big and unlock potential for both your organization and you. 

This episode also includes a special offer for listeners to submit questions to Russell Reynolds Associates consultants on leadership, career development, joining a board, or other topics.

If you have a question, send it to
redefiners@russellreynolds.com. Don’t miss your opportunity to get your questions answered by an expert. 

 If you liked this episode, check out these other Redefiners episodes: 
· Trust Your Gut: AXA’s Thomas Buberl Talks Transformation and Reinvention 
· From Corruption to Transformation: The Rebirth of a Global Conglomerate with Joe Kaeser
· From Gillette to Jamba Juice: How to Lead Iconic Brands with Empathy, Purpose & Integrity 

When Tony Capuano took over as President and CEO at Marriott, the company was wrestling with the most significant challenge it’s ever faced as travel essentially shut down due to the COVID-19 pandemic. Further complicating matters, Marriott’s beloved, iconic CEO, Arne Sorenson, had recently passed away and many in the company were dealing with the loss of their visionary leader, mentor, and friend.  

On this episode of Redefiners, Tony talks with Clarke and Hoda about leadership lessons he’s gleaned from almost 30 years at Marriott, including his top advice for leaders transitioning into the CEO role. He’ll also dig into Marriott’s Bonvoy customer loyalty program, sustainability at scale in the hospitality industry, and how technology and AI can help deliver high touch personal service.  

We'll also hear from Ty Wiggins, an Executive Director in our London office and author of RRA’s latest book, The New CEO: Lessons from CEOs on How to Start Well and Perform Quickly (Minus the Common Mistakes). Ty discusses why transitioning into the CEO role is one of the most challenging—and rewarding—moves of an executive’s career, and how new leaders can get off to a strong start. 

If you enjoyed this episode, you might also like these Redefiners episodes: 

• Leadership Lounge – How to nail your first year as CEO 
• The Business of Football with Los Angeles Rams COO Kevin Demoff 
• Planting Long-Term Investment Seeds with Markel Group CEO Tom Gayner 
• Reimagining Patient Care: A Conversation with Healthcare Innovator Ashley McEvoy 
• Sunscreen and Success: Supergoop!'s Winning Formula with CEO Amanda Baldwin 

Sustainability has quickly risen to the top of corporate agendas, as shareholders, investors, employees, policy makers, and other stakeholders demand action. We talk with two passionate leaders – Kate Brandt, Chief Sustainability Officer at Google and Sophia Mendelsohn, Chief Sustainability Officer and Head of ESG at Cognizant – about how they embed sustainability into their organizations’ core business strategy. They’ll share how they’ve mastered the role of “CEO whisperer” to drive top-down change and connect sustainability initiatives to their company’s business, products and supply chain. We’ll talk about why it’s critical to shift our thinking from how to reduce our business impact on climate change to how to reduce climate change's impact on our business. And for those interested in becoming a CSO, Kate and Sophia share their career advice on how to navigate the often-undefined path to the role.  

If you’d like to learn more about Sustainable Leadership, check out Redefiners host Clarke Murphy’s new book, Sustainable Leadership: Lessons of Vision, Courage, and Grit from the CEOs Who Dared to Build a Better World. The book is a complete blueprint for infusing sustainability across business strategy, all while growing your bottom line. Drawing on the stories of 35+ CEOs at world-leading companies, including Adidas, Heineken, Duke Energy, Natura &Co, Maersk, Mahindra Steel, and Salesforce, veteran leadership expert Clarke shows how sustainability action is within reach of every business executive. Perfect for CEOs and boards across industries, Sustainable Leadership is also a can’t miss book for sustainability experts, entrepreneurs, and next-generation leaders looking to make sense of the latest—and most profitable—sustainability strategies. Order your copy here.  To hear more from other global leaders on sustainability, you might also enjoy these Redefiner episodes: 

• Trust Your Gut: AXA’s Thomas Buberl Talks Transformation and Reinvention 
• Leadership Reimagined: Transformation Tips from Jim Hagemann Snabe 
• Digital Transformation and the Power of Listening and with Microsoft’s Jacky Wright 

Nowadays, every business has either become or is becoming a digital business. And it’s not all about technology. Creating the right culture and environment are critical keys to success. Our guest Jacky Wright is a digital transformation mastermind who led the tech evolution in both the private and public sectors, including leadership roles at BP, GE, Microsoft and the British government’s tax department. One of her superpowers—one we should all adopt in this fast-changing world filled with uncertainty—is adaptability. We talk with Jacky about how she embraces change, innovates with agility, and leads by listening. She talks about sustainability and how technology can play a role. And we discuss issues facing boards, including managing risk, digitalization and cyber security, and corporate responsibilities as it relates to social good. 

To hear more from leaders on digital transformation and adapting to change, you might also enjoy these Redefiners episodes: 

· Trust Your Gut: AXA’s Thomas Buberl Talks Transformation and Reinvention 
· Risk-taking and Dealmaking with Global MedTech Leader, Kevin Lobo 
· Carlyle Group CEO: You may not like change, but you're going to like  obsolescence even less 

Emily Chang is a master bridge builder – and it’s made her a wildly successful leader in the US and in Asia. As the CEO of McCann Worldgroup China, she bridges US and Chinese cultures to establish brands that are thriving, global, and remarkably agile. We’ll talk about the differences between the two markets, and how brands can succeed in the notoriously challenging Chinese market. We’ll also talk about another kind of bridge—between people—and how Emily literally opens her home to those in need and how that led her to the concept of social legacy, the topic of her bestselling book Spare Room. We’ll also talk about capacity and how to take control of your time – perhaps the most valuable commodity of all. There’s a lot to learn from this leader who, prior to McCann, was a top exec at Starbucks China, InterContinental Hotels Group China, Procter & Gamble, and Apple.      

BIO:

Having catalyzed a turnaround for McCann Worldgroup China in just over a year, Emily Chang is a true changemaker whose drive for O+O branded experiences and cross-cultural team leadership have delivered record-high results for the agency. 

Emily has always positioned creativity and innovation at the center of her business strategy, even in her first two decades leading client-side businesses. So, when she joined McCann Worldgroup China as CEO in Sep 2020, Emily was thrilled to help brands deliver delightful, integrated customer experiences that earn a meaningful role in people’s lives. When working as the CMO for Starbucks China, Emily was responsible for marketing, sales, loyalty, customer engagement, and the digital ecosystem (ecommerce, loyalty, payments, partnerships). Her teams tripled digital tender across stores, helped open the Starbucks Shanghai Roastery, and launched the brand’s delivery program. 

Before joining Starbucks, Emily was Chief Commercial Officer for InterContinental Hotels Group, Greater China, where she led all commercial functions across Greater China. Looking after 320+ hotels and a team of 5,200 Sales & Marketing members, Emily spearheaded the market share turnaround of six hotel brands and the contribution mix of three loyalty programs. She also invested in new BI and Digital capabilities and differentiated the group with a focus on Branded Guest Experiences. Prior to IHG, Emily worked for a combined 15 years at Procter & Gamble and Apple.

As a champion of DE&I, she is committed to creating a positive culture of belonging at work and in fact, sees Conscious Inclusion as a core business strategy. Emily injects a ‘positive spirit’ in the workplace, prioritizing wellness, fun and active engagement. Among other significant improvements, McCann has seen “I see opportunity for potential growth” increase +88% and “My well-being is cared for” improve +70% over the last three bi-annual surveys.  

In 2022, Emily was awarded “Women To Watch Greater China” by Campaign Asia, one of the most prestigious recognitions in the marketing & advertising industry. She also contributes time to support the industry’s development by delivering lectures like at Tsinghua University, AmCham, and FBIF, and judging awards like New York Festivals AME Awards. Emily sits on the board of SOS Children’s Villages and recently published a best-selling book called “The Spare Room,” also the topic of her first TEDx Talk. She enjoys spending time with Minki, her husband of 22 years, Laini, her thirteen-year-old daughter, Holly Berry their rescue dog, and Scarlett the pygmy hedgehog. 

As we arrive at the halfway point in Redefiners Season 2, it’s a good time to take a look back at the key takeaways and insights from our conversations so far. We’ve learned a lot from the guests who have joined the podcast this season – dynamic, change-making leaders from a wide array of industries. In this episode, host Clarke Murphy takes us through some memorable highlights on critical topics facing leaders across economies around the world. Culture, sustainability, DE&I, the evolution of boards, tech transformation, and more. The insights in this episode are invaluable, the takeaways are actionable, and the conversations are up-close and candid.  

This episode also includes a special offer for listeners to submit questions to Russell Reynolds Associates consultants on leadership, career development, joining a board,
or other topics. If you have a question, send it to redefiners@russellreynolds.com. Don’t miss your opportunity to get your questions answered by an expert. 

If you want to hear more from one of our Redefiners guests, you can listen to any episode from Season 1 or 2 at https://www.russellreynolds.com/en/insights/podcasts/redefiners-overview.