Explorez tous les épisodes du podcast Receivables Podcast | Discussions About Debt Collection
| Titre | Date | Durée | |
|---|---|---|---|
| Future of Voice AI in the Collections Industry | Vrinda Gupta, Sequin | Ep. 243 | 04 Sep 2025 | 01:11:50 | |
Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of Sequin, to break down the real opportunities and compliance risks behind AI voice agents. Together, they cover best practices for AI vendor evaluation, how to minimize AI hallucinations in compliance, and what every debt buyer and agency needs to know about U.S. financial services regulations and AI. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Building Defensible Compliance with Expert Witness Insights | Mark Cavin | Ep. 242 | 28 Aug 2025 | 00:28:47 | |
What does it take to stand in court as an expert witness on debt collection topics?
Expert Witness Debt Collection, Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Digital Collections Transformation with Gordon Beck | Valor Intelligent Processing | Ep. 233 | 10 Jul 2025 | 00:33:49 | |
Is digital collections transformation changing your agency’s future? Gordon Beck from Valor Intelligent Processing shares how frictionless payment solutions, AI agents, and customer retention strategies are reshaping debt collection success. Learn practical digital-first tactics to reduce costs, build trust, and recover more today. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 143 - Scott Renner - Velo Law: Intersection of tech and collection law | 13 Oct 2023 | 00:24:55 | |
In this episode of Receivables Roundtable, Founder Adam Parks talks with Scott Renner, Attorney and President at Velo Law about what it looks like to cohesively fuse the worlds of technology and collection law to organize and optimize processes. Scott articulately outlines Velo’s experience building workflows that integrate technology while still balancing and empowering the necessary hands-on manpower to effectively oversee and apply the intended efficiencies. Learn more with this week’s Receivables Roundtable! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 142 - Erin Kerr - Collections & Recovery: First-party collections update | 06 Oct 2023 | 00:20:54 | |
In this week’s episode, Receivables Roundtable Founder, Adam Parks talks with Erin Kerr, Director of Collections & Recovery about what’s new and forecasted in the first party collections space. Hot topics include high consumer spending with fintech/BNPL originations, renewed student loan payments, inflated auto loans, inflated cost of housing, decreased liquidity of consumers and the projection of increased accounts moving into third party collections. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 141 - Danny Mezzancello with Greenwise Financial Solutions | 29 Sep 2023 | 00:16:42 | |
Tune in as Receivables Roundtable Founder, Adam Parks talks with Danny Mezzancello, EVP, Head of Strategic Partnerships with Greenwise Financial Solutions about his new position where he works to bridge the gap between debt collection and debt management. Many know Danny as a debt buyer, but these days, he’s working with creditors to fuse a better connection between the two intertwined yet separate facets of the debt industry. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 140 - Oussama Hamouti - January: Digital communications & user experience | 22 Sep 2023 | 00:19:54 | |
In this episode, Receivables Roundtable Founder, Adam Parks talks with Oussama Hamouti, Enterprise Account Executive with January. Bridging the gap between communications and the consumer experience, the two discuss behavioral data, adapting content, tailoring payment plans, monitoring digital reputations, and more. The big question is, how do we enhance the consumer experience with fluid and frictionless digital collections? Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 139 - Clint Daoud with Unifin Inc. discusses “Neo Collection Agencies” | 14 Sep 2023 | 00:21:25 | |
Tune in as Receivables Roundtable Founder, Adam Parks talks with Clint Daoud, Co-Founder and CEO at Unifin Inc. about the future of collection agencies and the agility necessary to adapt and scale to various challenges. As digital technologies increasingly improve, so too must agency strategies and operations to remain competitive. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 138 - Jeffrey Shaffer w/Unifund CCR: Predictive Analytics, Generative AI | 11 Sep 2023 | 00:27:01 | |
Join us for this fresh episode as Receivables Roundtable Founder, Adam Parks talks with Jeffrey Shaffer, VP, Information Technology & Analytics at Unifund CCR about prediction models, disparate impact analysis, the future of generative AI, and more! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 137 - Andrew Roemhild with Alias Travel Group discusses leadership styles | 24 Aug 2023 | 00:21:28 | |
Join us for an interesting diversion from the industry as Receivables Roundtable Founder, Adam Parks talks with Andrew Roemhild, CEO at Alias Travel Group about leadership and management styles. Andrew has gained a unique perspective after 12 years in Special Operations as a Navy Seal Officer and now in a civilian role leading former Special Operators in a specialized travel business. His exposure to multiple leadership styles in high-stakes situations provided him an abundance of insight on the effects of varying styles on subordinates. (Believe it or not, the 5 love languages are an esteemed approach even to a thick-skinned Navy Seal.) Tune in for more on discerning motivations and putting people first. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 136 - Lauren McIlroy - SAM, Inc.: State of the debt buying marketplace | 18 Aug 2023 | 00:18:43 | |
In our latest episode, Receivables Roundtable Founder, Adam Parks chats with Lauren McIlroy, Partner/COO at SAM - Solutions for Account Management, Inc. about what she’s seeing currently in the debt buying marketplace. During what many have referred to as a period of transition, buyers are still adapting to repercussions of the economic impacts of previous years while concurrently preparing in anticipation of swings in the year ahead. Learn more with this week’s Receivables Roundtable! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 135 - Mark Reinhard with Concepts2Code discusses online consumer portals | 14 Aug 2023 | 00:20:28 | |
Join us as Receivables Roundtable Founder, Adam Parks talks with Mark Reinhard, Software Architect at Concepts2Code about online account management portals. While the topic may sound straightforward, Mark brings up several valuable points where increased consideration may be needed regarding cost effectiveness and consumer satisfaction. Listen for insights regarding various feature options in consumer portals and why simply providing “blind payment” forms online may not be making the most of the opportunities that come with the digital interactions. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 135 - Laura Jensen with Absolute Resolutions Corp: Developing leaders | 28 Jul 2023 | 00:23:57 | |
Join us as Receivables Roundtable Founder, Adam Parks dialogues with Laura Jensen, Chief Marketing & Acquisition Officer at Absolute Resolutions Corporation (ARC) about what it means to be a leader and how to empower others to lead, build longevity within an organization, and ensure all voices are heard. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Optimizing the Debt Recovery Funnel: E-Commerce Lessons that Debt Buyers Can Learn from Amazon | Ep. 232 | 26 Jun 2025 | 00:38:54 | |
In this episode of Receivables Podcast, host Adam Parks welcomes Kristyn Leffler, VP of Strategy, Integration & Analytics at Resurgent Capital Services, for a deep dive into digital debt collection strategies that align with today’s consumer expectations. From brand awareness to the final payment click, Kristyn explores how debt buyers and collectors can transform their approach by learning from e-commerce giants. Expect to gain tactical insight on optimizing the debt recovery funnel, building brand consistency, and measuring digital success using tools like Google Analytics. Plus, Kristyn unpacks how the "abandoned cart" model, "attention saturation," and a customer-centric mindset can dramatically improve consumer engagement and results. This is a must-listen for compliance professionals, digital marketers, and recovery strategists looking to modernize their outreach. 📌 Podcast Website: https://ReceivablesPodcast.com/videos/kristyn-leffler digital collection, customer journey, compliance, funnel conversion, debt strategy Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 134 - Pete Klipa with Harvest Strategy Group discusses dormant judgments | 21 Jul 2023 | 00:23:23 | |
In this week’s episode, Receivables Roundtable Founder, Adam Parks talks with Pete Klipa, Chief Operating Officer at Harvest Strategy Group about dormant judgments, legal strategy, expected ramifications of the recent and current economic climates, and strategy diversification for creditors. Learn more with this week’s Receivables Roundtable! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 132 - Missy Meggison with InsideARM discusses industry news and CRC | 18 Jul 2023 | 00:19:36 | |
Join us as Receivables Roundtable Founder, Adam Parks talks with Missy Meggison, General Counsel and Editor at insideARM and Consumer Relations Consortium. Missy shares about the iA objective to provide the current need-to-know ARM news packaged with insightful, to-the-point practical analysis for industry professionals daily. Learn more about how she does it and how to get involved with the CRC. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 131 - Robert Fite - TEC Services Group: Upgrading Collections Ecosystems | 11 Jul 2023 | 00:21:33 | |
Imagine going to the store to shop for collections technology solutions with the hands-on guidance of a Solutions Wizard. Receivables Roundtable Founder, Adam Parks talks with Robert Fite, Senior Solution Advisor at TEC Services Group about just this concept. Everyone is looking to optimize their collections ecosystems, increase efficiencies, and continually rise to evolving regulatory requirements as technology develops. Through the expanding use of APIs, more solutions providers are working together to create enhanced software application stacks. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 130 - David Reid with RMAI: Evolution of certification, advocacy programs | 03 Jul 2023 | 00:23:41 | |
Enjoy this widely relevant and engaging episode as Receivables Roundtable Founder, Adam Parks talks with David Reid, General Counsel at RMAI about the evolution of RMAI’s advocacy and certification programs. Pertinent to members of any major industry trade association, David provides insight on how things work in the advocacy world as well as certification program development. Learn more with this week’s Receivables Roundtable! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 129 - Xerxes Martin with Martin Lyons Watts Morgan PLLC: FCRA Disputes | 26 Jun 2023 | 00:21:19 | |
Check out the latest episode as Receivables Roundtable Founder, Adam Parks talks with Xerxes Martin, Partner at Martin Lyons Watts Morgan PLLC about bottom line protection and current industry defense issues including FRCA disputes, medical debt disputes, credit repair organizations, and the latest two-pronged tactics of dispute confusion and lawsuits. In his practice serving as external litigation counsel for businesses in the industry as well as wearing multiple hats advising on various facets for industry executive teams, Xerxes is well-informed on the current litigation climate and best practices for businesses to protect themselves from would-be predators in the landscape. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 128 - Janneen Jackson - Phillips & Cohen Assoc.: Debt settlement myths | 15 Jun 2023 | 00:16:14 | |
We’re debunking debt settlement myths this week with the help of an expert. Receivables Roundtable Founder, Adam Parks talks with Janneen Jackson, VP, Business Development at Phillips & Cohen Associates, Ltd. about regulations, product types, fee structures, challenges in working with creditors/debt buyers, and API solutions to meet those challenges. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 127 - Daniel Green - EverChain: Redefining broker-creditor relationships | 15 Jun 2023 | 00:29:45 | |
Listen as Receivables Roundtable Founder, Adam Parks talks with Daniel Green, President - North America at EverChain about the future of debt sales and building quality relationships between creditors and debt buyers. Unlike historically traditional broker relationships, Daniel explores how important it is that not only should quality creditors be able to monitor debt buyers in order to achieve the best relationships and outcomes, but also vice versa. There are critical needs of both parties in a debt sale. As we move into what may become a buyer’s market, the innovative partnership management provided by EverChain considers both sides so that each is empowered to understand the value attributes of the other based on quantifiable data. In other words, something that has historically been subjective is now objective. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 126 - Cris Bjelajac - Latitude by Genesys: Coming Wave of Delinquent Debt | 05 Jun 2023 | 00:24:01 | |
Tune in as Receivables Roundtable Founder, Adam Parks chats with Cris Bjelajac, Line of Business Owner at Latitude by Genesys. From prediction models to finding efficiencies, the two drill down into what it takes to successfully run a collections operation now and during the coming wave of delinquent debt as opposed to several years ago. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 125 - Tom Clement - FAST/CenterPoint: Building a client-centric business | 30 May 2023 | 00:22:12 | |
In this episode, Receivables Roundtable Founder, Adam Parks talks with Tom Clement, CEO and Partner at Frontline Asset Strategies, LLC / CenterPoint Legal Solutions, LLC. The two explore what it means to build a client-centric business in an ever-changing marketplace and regulatory environment. Core values, diversification, change management, and more are some of the topics addressed. Learn more with this week’s Receivables Roundtable! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 124 - Melissa Nash with CheckMark Collections: Collections franchising | 22 May 2023 | 00:24:52 | |
In our latest episode, Receivables Roundtable Founder, Adam Parks talks with Melissa Nash, President and CEO at CheckMark Collections about small business entrepreneurship and franchising in the world of collection agencies. Melissa started her business as a bookkeeper in her home during the 2008 recession and problem-solved her way to becoming a successful consumer and commercial collections partner for local contractors, HOAs, and more. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| RMAI Executive Summit 2025 | Mike Becker on Compliance, Networking & Strategy | Ep. 231 | 23 Jun 2025 | 00:23:09 | |
Join Adam Parks in this special episode of the Receivables Podcast as he welcomes Mike Becker, Executive Director of the Receivables Management Association International (RMAI). Together, they explore why the RMAI Executive Summit 2025 is the premier event for debt buyers, collection leaders, and compliance professionals. In this insightful conversation, Mike unpacks the summit’s educational tracks—from AI in collections and consent management to succession planning and market forecasting. You’ll also hear why this off-the-grid networking experience is unlike any other upcoming debt buyer networking event. 📌 Podcast Website: https://receivablespodcast.com/mike-becker-rmai-summit-2025 #ReceivablesPodcast #RMAIExecutiveSummit2025 #DebtBuyerNetworking Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 123 - Adam Wood with Certified By: Global RegTech certification standards | 17 May 2023 | 00:38:33 | |
Come join us as Receivables Roundtable Founder, Adam Parks talks with Adam Wood, Co-Founder and CEO at Certified By about RegTech for SMEs. You’ll enjoy this interesting conversation. Adam is based in Australia and has an extensive background in international receivables management. In his current business, he is focused on the regulatory and technology side of the industry to help small and medium-sized enterprises (SMEs) evaluate and remediate risk. Certified By has been working to develop a more uniform framework of standards for compliance and cyber/data certification and helping businesses meet varying national and international requirements. Stick around for when Adam W. turns the questions around and explores questions about challenges the ARM industry is facing. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 122 - Jim Beck with Quanta Credit Services: Digital collection strategy | 09 May 2023 | 00:22:02 | |
How are you making sure digital messages reach and engage consumers? Receivables Roundtable Founder, Adam Parks talks with Jim Beck, Chief Growth Officer at Quanta Credit Services, Inc., about tailoring, deploying, and analyzing successful digital collections operations for agency and creditor clients, and how digital collections relate to marketing and e-commerce. Thanks, Jim, for being a great guest and even pulling out some good-natured fun at the end. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 121 - Mike Walsh with EverChain: Educating creditors about debt sales | 08 May 2023 | 00:24:53 | |
Diminishing returns, cost to collect, propensity-to-pay scoring, post-sale support, documentation evaluation, system preparation— All this and more is why debt sale training can be necessary and useful for creditors entering the debt sale process. In this episode, Receivables Roundtable Founder, Adam Parks talks with Mike Walsh, VP of Business Development at EverChain, about why educating creditors is a huge piece of the puzzle of assisting creditors in the process of debt sales and long-term post-sale support. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 120 - Rebecca Taylor with Equabli discusses ARM platform & servicing hub | 24 Apr 2023 | 00:18:49 | |
This week we provide a peek behind the curtain of a unique emerging player in the ARM space. Receivables Roundtable Founder, Adam Parks talks with Rebecca Taylor, VP of Operations at Equabli, Inc about their curated set of technology, analytics, and master servicing solutions for creditors. As a fairly new startup, they’re packed with a team of experienced professionals in the space and are working to develop and refine a centralized hub for creditors as well as deploying technology and analytics solutions to other clients and partners within the ARM space. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 119 - Ryan Kazmark with P&B Capital Group discuss agency strategies | 20 Apr 2023 | 00:19:15 | |
It’s the season of consumer tax returns and Spring hiring, and we’re talking strategies. Listen as Receivables Roundtable Founder, Adam Parks talks with Ryan Kazmark, Chief Operating Officer at P&B Capital Group, LLC about how their collection agency continues to refine and improve processes— with ideas on topics from tax season to post-Covid hiring strategies. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 118 - Liz Terry & Steve Markoff with NCBA discuss NCBA Connect Conference | 06 Apr 2023 | 00:14:40 | |
Tune in as Receivables Roundtable Founder, Adam Parks sits down with Liz Terry, Executive Director of the National Creditors Bar Association (NCBA) and Steve Markoff, President of NCBA and Managing Partner at Markoff Law LLC. If you want to learn more about the NCBA Connect Conference and what to expect, this episode is for you! You can also learn more or register for the conference— taking place in Denver May 3-5— at the link here: https://www.creditorsbar.org/events/2023-ncba-connect-conference Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 117 - Rick Winters with National Credit Adjusters: Digital Communications | 31 Mar 2023 | 00:18:50 | |
In this episode, Receivables Roundtable Founder, Adam Parks talks with Rick Winters, Director of Portfolio Strategy at National Credit Adjusters, about the process of developing a digital strategy, analyzing consumer behavior, and reaching consumers in the least disruptive/most effective methods. We appreciate Rick taking the time to let us get to know him better and sharing more about what he’s learned about digital strategy implementation from his seat at NCA. Tune in to hear the full conversation! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 116 - Jonathan Siegel w/Slovin & Associates: Soft Selling in Receivables | 27 Mar 2023 | 00:25:06 | |
Spoiler alert: It’s all about authentic relationships and the long-term view! In this episode, Receivables Roundtable Founder, Adam Parks talks with Jonathan Siegel, Director of Business Development at Slovin & Associates, Co., LPA about the art of soft selling in the receivables space. His experience is testament to the importance of building trust and having patience. If you’re looking to improve sales strategy, or are new to the industry, or just want to listen in on an easygoing chat with an easygoing guest (with cool art in the background), check out this conversation for insider insight and helpful tips and suggestions! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 115 - Erin Stewart - SuccessKPI: Digital Transformations vs. Deployments | 16 Mar 2023 | 00:20:31 | |
There are plenty of #SaaS options out there to implement, but does it stop at deployment or does it create true transformation? Receivables Roundtable Founder, Adam Parks talks with Erin Stewart, Senior Director of Enterprise Sales at SuccessKPI about complex challenges and oversimplified solutions she encounters when creating customized #digitaltransformation for businesses. Erin notes a SuccessKPI goal that she tries to embody — making the complex simple. It’s a fine line to walk, but Erin seems to do so with grace and ease as she explains more about helping to lead #receivablesmanagement solutions with integration, communication, and cooperation. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 114 - Kirsten Hawkins - SCJ Commercial Financial Services: Debt Sales | 13 Mar 2023 | 00:15:42 | |
Have you ever imagined trying to repossess a crane? In the latest episode, Receivables Roundtable Founder, Adam Parks talks with Kirsten Hawkins, Director of Marketing with SCJ Commercial Financial Services about the commercial side of #debtsales, including “yellow iron” repo, large balance collections, the key role of technology, and more. Tune in for this interesting dive into the commercial debt side of receivables acquisitions and management. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Why the ACA International Conference Is a Must-Attend for ARM Professionals | Ep. 230 | 19 Jun 2025 | 00:18:32 | |
This episode dives deep into why the ACA International Conference is more than just a gathering—it’s where the future of the ARM industry is shaped. Join host Adam Parks as he speaks with Tim Haag and Jennifer Whipple, President and President-Elect of ACA International, about what makes this event critical for professionals in debt collection. They discuss the value of networking in ARM, leadership development, and strategic preparation for conference success.
Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 113 - Scott Purcell with ACA International discusses ACA Ignite 2023 | 06 Mar 2023 | 00:22:48 | |
In this episode, learn what’s new at ACA, what’s on the agenda for this year, and what to look forward to at ACA Ignite 23. Receivables Info Founder, Adam Parks talks with Scott Purcell, CEO of ACA International to bring you the information you need to know, from advocacy on the Hill to the new certification program to new benchmarking and reporting programs for members. Learn more with this week’s Receivables Roundtable! Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at contact@receivablesinfo.com #ReceivablesInfo #receivables #receivablesmanagement #ARMindustry #creditors #collectionagencies #creditorsrights Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable 🌟Special Release🌟 - Mark Naiman with ITP MDR discusses CRS Conference 2023 | 01 Mar 2023 | 00:21:51 | |
Good food and good conversation? Sounds great to us. Listen as Receivables Roundtable Founder, Adam Parks talks with Mark Naiman, Managing Partner at ITP MDR, LLC about CRS 2023 coming up this May 10-12 at the Four Seasons Hotel in Las Vegas, NV. Tune in for the full conversation and click here for details about the conference: https://collectionrecoverysolutions.com/ Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 112 - Rozanne Andersen with Finvi | 27 Feb 2023 | 00:27:38 | |
Learn the background of industry legend, Rozanne Andersen, VP and CCO at Finvi. Receivables Roundtable Founder, Adam Parks talks with Rozanne about how she started with Ontario Systems (now Finvi), and her take on the future of self-service technology for consumers. You’ll enjoy her experienced insight on the topic as well as the articulate communication for which she’s known. Tune in today! Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/ Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at contact@receivablesinfo.com Rozanne Andersen - https://www.linkedin.com/in/rozanneandersen/ Finvi - https://www.linkedin.com/company/finvi/ Adam Parks - https://www.linkedin.com/in/adamparks/ Receivables Info - https://receivablesinfo.com/ Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 111 - Steve Ruderman - ELSOS/Credit and Collection News: CCN Conference | 16 Feb 2023 | 00:18:02 | |
In our latest episode, Receivables Roundtable Founder, Adam Parks talks with Steve Ruderman, President at ELSOS/Credit and Collection News. Steve has been in the industry since 1985 and has seen countless major developments and transitions as the industry has evolved throughout the years. He started off early as a Sales Rep. then Collection Manager with Sears, and later sold credit reports for Equifax where he worked his way up to management. He then ran sales at a major call center, and eventually settled into a partnership with a sales and media outsourcing company, ELSOS. The once-pioneer newsletter is now well-known, as is the annual CCN Conference. CCN 2023 is scheduled for its 18th year this April in San Diego, CA. Learn more about the conference’s history and evolution in this informative chat, and register to attend here: https://www.creditandcollectionnews.com/events-cat.php?cid=31 Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 110 - Kyle Cohen with The Law Offices of Steven Cohen: 2nd Gen Business | 10 Feb 2023 | 00:21:11 | |
Get to know a little bit about Kyle Cohen, Senior Associate at The Law Offices of Steven Cohen LLC. Kyle shares his experience with Receivables Roundtable Founder, Adam Parks and extrapolates some hard-earned advice to others entering a #secondgen business. We appreciate Kyle’s authenticity and candidness in discussing this subject, and hope that others find it helpful! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 109 - Sameer Maini with Collaborationroom.AI | 02 Feb 2023 | 00:25:06 | |
You won’t want to miss this episode as Receivables Roundtable Founder, Adam Parks talks with Sameer Maini, CEO/Founder of Collaborationroom.AI. The interesting conversation and insightful product are sure to provide a few minutes of good listening and nuggets to ponder. Join us! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 108 - Cris Bjelajac and Jon Daane: Latitude/TEC Partnership Announcement | 26 Jan 2023 | 00:13:15 | |
Drop in for a two-fer and a special announcement as Receivables Roundtable Founder, Adam Parks talks with both Cris Bjelajac, Line of Business Owner with Latitude by Genesys, and Jon Daane, Sales & Marketing with TEC Services Group. TEC has been providing industry solutions for 27 years and is excited to reveal the news of an enhanced partnership with Latitude. The two will be working together to provide customized platform solutions and consulting services for businesses in the ARM industry. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| RI Roundtable Ep. 107 - Janneen Jackson with Phillips & Cohen Associates: What is Debt Settlement? | 20 Jan 2023 | 00:16:43 | |
Join us as Receivables Roundtable Founder, Adam Parks talks with Janneen Jackson, VP of Business Development at Phillips & Cohen Associates, Ltd. about #debtsettlement from an industry crossover perspective. Janneen joined PCA with a strong background in debt settlement and integrates her knowledge with her new role in the receivables management space as she helps to innovate strategies to benefit creditors and consumers. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 106 - Jeff DiMatteo- American Profit Recovery: Your Agency’s Story | 12 Jan 2023 | 00:24:05 | |
Tune in for our latest episode as Receivables Roundtable Founder, Adam Parks talks with Jeff DiMatteo, Owner/Partner at American Profit Recovery. Jeff shares an owner’s perspective about using video to communicate, the importance of mobile enabled and video content, and telling your collection agency’s story. Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 105 - Chris Helten with Remitter discusses Email & Text Deliverability | 05 Jan 2023 | 00:21:24 | |
Join us as Receivables Roundtable Founder, Adam Parks talks with Chris Helten, Chief Technology Officer at Remitter in this episode focused on deliverability in digital collections. Email and text are simple and ubiquitous, but there’s more to digital strategy than just sending your message. Will it be blocked, flagged as spam, deleted? Will it actually be read and converted to payment? Is it truly designed to enhance your strategy with optimal deliverability? Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| The Smart Creditor’s Guide to Choosing the Right Collection Agency | Connect1 | Ep. 229 | 11 Jun 2025 | 00:29:12 | |
Struggling with debt collection agency placement? You’re not alone. In this episode of the Receivables Podcast, industry leader Bob Picone from Connect1 joins Adam Parks to break down the key considerations for how to choose a collection agency. Learn what it means to vet vendors properly, manage risk proactively, and strategically segment portfolios for higher liquidation rates. Guest Website: https://www.connect1consultants.com/connect1llc/connect-1-consultants-1579542527/ Guest LinkedIn: https://www.linkedin.com/in/bob-picone-94305b8/ Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 104 - Randy Slovin with Slovin & Associates: Community Involvement | 22 Dec 2022 | 00:18:51 | |
What kind of art is in your office? Receivables Roundtable Founder, Adam Parks talks with Randy Slovin, Partner at Slovin & Associates about engaging with local artists to support the community and enhance the new office ascetic at the same time. This among other initiatives are examples of unique ways this and other teams in the industry are taking a conscientious approach to corporate and small business social responsibility. Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/ Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at contact@receivablesinfo.com Adam Parks - https://www.linkedin.com/in/adamparks/ Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 103 - Mary Jo Terry with Yrefy: Current State of Student Loans | 15 Dec 2022 | 00:20:33 | |
Hear another interesting perspective on the student loan conversation as Receivables Roundtable Founder, Adam Parks talks with Mary Jo Terry, Managing Partner at Yrefy, LLC (“Why Refi”). Terry has been working in the higher education finance industry since the early 90s and works closely with borrowers to understand and refinance their delinquent loans. Her extensive conversations with consumers and her many years of industry experience give her unique insights into the current state of #studentloans, including the proposed #loanforgiveness plan. Learn more with this week’s Receivables Roundtable! Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||
| Receivables Roundtable Ep. 102 - Cortney Osborne with DRN: Client Success in Unsecured Auto | 05 Dec 2022 | 00:17:56 | |
We’re back! Check out the latest RR episode as Receivables Roundtable Founder, Adam Parks talks with Cortney Osborne, Chief Client Officer at DRN Data. They touch on a variety of topics about the auto loan space including learning about the industry, focusing on client success, data in the unsecured space, the future and the “auto bubble.” Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube | |||