Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.

Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between.

Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.

Bootstrapping a business in New York City — famously known as one of the toughest and most competitive places in the world to succeed — is no small feat.

In this episode, we hear from Dr. Kellen Scantlebury — a physical therapist who’s built his practice, Fit Club New York, from the ground up. Kellen shares how he developed his unique brand philosophy, the things he does to set himself apart in a saturated market, and what he’s learned in scaling his practice.

To check out more stories like Kellen's, head to jane.app/frontdesk.

Dr. Kellen Scantlebury received his Doctor of Physical Therapy degree from Stony Brook University. He received his Bachelor's of Science degree from Long Island University Post, where he also was a four-year starter on the men's basketball team. Upon graduating from LIU, Kellen's passion for fitness and desire to help others inspired him to pursue a personal training certification from the American College of Sports Medicine. It was in these years that the foundation for Fit Club was established.

Kellen started Fit Club Physical Therapy in 2017 with the mission of elevating the physical therapy experience for the active individual in New York. Since embarking on this journey he has helped thousands of people and opened four clinics in the New York area. Kellen has given presentations at Fortune 500 companies with regards to the latest evidence-based practice on prevention of injury for the runner and ergonomic set up. In his free time, Kellen stays active playing intramural basketball, weightlifting, and running. He also enjoys spending time with his family, friends and traveling.

Fit Club NY

Dr. Kels on Instagram

Fit Club NY on Instagram

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane.

Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family. This episode dives into those messy early days, hard-earned lessons, and the traits Ali believes make a truly successful practitioner.

What You’ll Learn

• Ali’s story from clinic owner to CEO of Jane
• The role of technology in healthcare
• The traits that Ali thinks make up a successful practitioner 
• How clinic culture and intentional leadership shape a thriving practice

Guest Bio

Alison Taylor is the co-founder and co-CEO of Jane, which publishes Front Desk magazine and Radio Front Desk. With a background as a multidisciplinary clinic owner, she has worked alongside her co-founder to create an EMR for health and wellness business owners that’s genuinely helpful. Jane has quickly grown into a trusted, user-friendly platform, offering solutions that make clinic life easier.

Alison’s dedication to supporting small businesses and improving patient care shines through in her leadership style, which emphasizes collaboration, community, and steady improvement — all with a personal touch.

Resources mentioned

• ⁠Jane App - website⁠
• ⁠Alison Taylor on Linkedin⁠
• ⁠Jane App on Instagram⁠

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on ⁠Spotify⁠ or ⁠Apple Podcasts⁠
• 📷 Follow us on Instagram ⁠@frontdeskbyjane⁠ for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

One thing Ali reminded us of is just how important it is to create a smooth, confident experience for your patients — starting before they even walk through the door. Jane’s online booking makes scheduling easier for both you and your patients or clients. With real-time availability, flexible scheduling options, and automated reminders, managing appointments feels effortless. Plus, you can customize the look and feel of your booking site to match your brand, creating a polished, professional presence online — no coding required.

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

Rejection is never easy, but it’s often where the real growth happens.

In this episode, Denzil reflects on her conversation with Angel Leung, founder of Baby Bean Consulting, about rejection and the resilience that comes from it.

Here, Denzil dives deep into the emotional side of business — the sting of rejection, the importance of resilience, and why hearing "no" isn't the end of the story. You’ll learn strategies for staying confident in your value, building genuine connections, and pushing through those uncomfortable moments to find success.

If you want to share your story of rejection and resilience, we’d love to hear about it! Send us an email and join the conversation.

And, if you’d like to get stories like this delivered straight to your inbox each week, don’t forget to ⁠sign up⁠ for the Letter from the Editor newsletter.

This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs, founder of Park Integrative Health, about how he’s built a thriving multidisciplinary clinic by carefully selecting services that align with his vision: medical and allied health practitioners collaborating together. 

Denzil shares Brandon’s tips on growing intentionally — everything from starting with what you know, to focusing on big-picture goals, to the importance of timing. Whether you’re considering adding new disciplines or just curious about what makes a great clinic tick, this episode has something for you.

Have you opened a multidisciplinary clinic? We’d love to hear your story! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter.

Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms. Brandon was eventually diagnosed with a rare disorder that processes certain foods and turns them into ethanol in the body, making him feel “drunk.”

In this episode, Brandon shares how his personal health journey inspired a unique approach to healthcare by combining primary care with health and wellness — all under one roof.

To check out more stories like Brandon's, head to frontdesk.jane.app.

Guest bio

Brandon co-founded Park Integrative Health in 2016, where he currently leads as Director of Allied Health. Brandon’s approach to leadership is based on empathy, and he strives to create a safe, inviting culture that empowers others to thrive. He believes strongly in supporting others on their journey to reach their potential and become the best version of themselves. He seeks to help individuals understand their unique worth as they work towards their goals, whether professional, personal, or health-related.

In 2023, Brandon and the leadership team at Park Integrative Health worked on the build-out and creation of a sister location to house physiotherapy and chiropractic care for the business. Synapse by Park Integrative Health opened its doors in late 2023, and is proud to continue to support the community with a personalized integrative care experience.

Prior to building Park Integrative Health, Brandon worked as a school teacher, a certified personal trainer, a yoga instructor and trainer, and a Registered Massage Therapist.

Guest links

• Park Integrative Health on Instagram
• Synapse by Park Integrative Health
• Brandon Jacobs on Instagram
• Park Integrative Health on Facebook
• Park Integrative Health on LinkedIn
• Park Integrative Health Wellness Blog
• Park Integrative Health Resources + Webinars

In this episode

• 5 Love Languages by Gary Chapman

This week on the podcast, we’re exploring one of the most critical steps in building a successful clinic — choosing the right location. Denzil sits down with Eric and Caroline, co-founders of Vitae Health & Sport in North Vancouver, to unpack the thoughtful, strategic process behind their decision.

From analyzing community plans to surprising insights drawn from a major coffee chain’s strategy, Eric and Caroline’s story reveals just how much effort goes into finding a spot that not only works now but sets their clinic up for long-term success. They share the risks they took, the lessons they learned, and one clever lease negotiation that gave them a major advantage as first-time clinic owners.

Have you opened your own clinic? We’d love to hear how you chose your location! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to ⁠sign up⁠ for the written newsletter!

In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander and his wife Caroline King are constantly pushing against.

Owners of Vitae Health & Sport in North Vancouver, Eric and Caroline are a husband-wife duo running their clinic for the long haul. They’ve taken a slower, yet intentional approach with their clinic, allowing them to craft a collaborative staff culture and a clinic experience that clients are organically attracted to.

In this episode, we talk about what practicing patience looks like in business and the hard work that goes into bringing your vision to life.

To check out more stories like Eric and Caroline's, head to frontdesk.jane.app.

Vitae Health & Sport is the result of a blend of ideas, experiences, and a shared vision. Caroline King grew up in the friendly Midwest, earning her degree in mass communication from Miami University in Ohio. She sharpened her organizational skills in New York City's advertising scene before pursuing a Master's of Education from Loyola University Baltimore. Ready for a new challenge, she embraced the entrepreneurial spirit.

Dr. Eric Vermander grew up in Ottawa, Ontario, and turned his passion for sports and cycling into a career while studying Human Kinetics at the University of Ottawa. All along, he spent over 14 years in the sports retail industry. His journey led him from the Canadian Rockies to the University of Western States in Portland, Oregon, where he pursued chiropractic medicine. He continued to gain valuable clinical experience in Vancouver, British Columbia for a decade.

Together, as a couple with a daughter in tow, they opened Vitae Health & Sport in North Vancouver in 2019. Since then, they’ve focused on cultivating relationships, growing their business, and becoming a trusted part of the community—all while learning and evolving along the way.

• Vitae Health & Sport
• Vitae Health & Sport on Instagram
• Vitae Health & Sport on Facebook

In this episode

• Vancity Credit Union

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

This week on the podcast, we’re digging into the art of building trust—one of the biggest challenges in a cash-based clinic. Denzil reflects on a powerful conversation she had with David Bruton, owner of Between the Lines Physical Therapy in Denver, about what it takes to truly earn your patients’ confidence outside the traditional insurance model.

Through David’s story, Denzil unpacks key lessons on delivering value-driven care, guiding patients through the ins and outs of insurance reimbursements, and remembering building your caseload takes time. 

Have your own strategies for building trust in your clinic? We’d love to hear from you! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter!

David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing professional sports to forge a new kind of physical therapy practice: one with the good vibes of an NFL locker room.

The physical space is just one way David is doing things differently. In this episode, he tells Denzil about some unexpected choices he’s made, the failures he’s faced, and how his experimentation resulted in something incredible.

To check out more stories like David's, head to frontdesk.jane.app.

As a former NFL veteran, David spent eight years on the gridiron, with seven of those years dedicated to the Denver Broncos, culminating in a thrilling Super Bowl 50 Championship victory. His journey began at the University of Notre Dame, where he honed his skills both on the field and in the classroom, laying the foundation for his future endeavours.

After David’s NFL career, he pursued higher education with the same determination, earning a Doctorate in Physical Therapy from the University of Colorado in 2021. But his commitment to making a difference didn't end there. He founded Bruton's Books in 2015, a literacy foundation aimed at supporting young readers in the Denver Public Schools system, channelling his passion for education into meaningful community impact.

Off the field, David finds joy in cycling, relishing the freedom of the open road. And when he’s not on two wheels, you can often find him lost in the pages of a good book, fuelling his curiosity and expanding his horizons. But above all, his greatest joy comes from spending time with his family, cherishing every moment they share together.

• Between the Lines Physical Therapy
• Bruton’s Books
• David Bruton Jr on Instagram
• David Bruton Jr on X (formerly Twitter)

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine. Listener discretion is advised. This episode contains mature content and language that may not be suitable for all audiences. 

This week on the podcast, we’re celebrating Valentine’s Day by exploring the power of connection in your business! Denzil reflects on what it takes to create a space where people truly feel seen, valued, and part of a community. Drawing inspiration from Austin and Erin, the dynamic duo behind Coast Mountain CrossFit, this episode dives into how intentional actions can transform your clinic—or any space—into a welcoming haven. From small gestures to creative events, Denzil unpacks practical ways to foster loyalty and belonging for your clients and team.

Have a question or feedback for Denzil? We’d love to hear from you! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter!

Register to receive the next issue of Front Desk ⁠here.⁠

Having a place to go outside of work and home where you feel like you belong is crucial to our well-being. And for a lot of people, that place is the gym.

That’s where Coast Mountain CrossFit comes in. What’s special about this gym is the quality of coaching plus the community it’s created, which includes our very own Denzil.

In this episode, Denzil is talking to two people she knows very well — the owners of Coast Mountain CrossFit, Austin Evans and Erin Joyce to talk about their fascinating story in community building and business growth.

To check out more stories like Austin and Erin's, head to frontdesk.jane.app.

Guest bio

Austin Evans discovered CrossFit at the age of 14, blending it into his sports-centered life, which at the time included junior hockey, snowboarding, football, and soccer (just to name a few!). His passion led him to coaching, and eventually, opening Coast Mountain Crossfit, a gym located North Vancouver. He thrives on inspiring his clients to surpass their fitness goals through the space and community he's built.

Erin Joyce began her athletic journey early with gymnastics and cheerleading, eventually representing Australia on the world stage. At 14, she started coaching gymnastics, sharing her love for training and helping others succeed. This set the stage for her to become a CrossFit coach a few years later, continuing in a new space with the same passion. Within her work and the world of CrossFit, Erin values the supportive community and pursuit of staying healthy and fit. Erin has been a CrossFit coach for eight years and co-owns Coast Mountain with Austin.

• Coast Mountain CrossFit
• Meet Austin and Erin
• Coast Mountain CrossFit on Instagram

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

This week on the podcast, Denzil brings the warmth and wit of our Letter from the Editor newsletter straight to your ears! This episode dives into the art of creating content that truly resonates. Denzil reflects on a conversation with Matt Lundquist, the owner of Tribeca Therapy, and unpacks how writing with a bold point of view can make your work relatable and memorable.

Have a question or feedback for Denzil? We’d love to hear from you! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter!

Register to receive the next issue of Front Desk ⁠here.⁠

Matt Lundquist didn’t always want to be a psychotherapist. Initially, he saw himself as more of a philosopher and social justice advocate — someone working to make change in his community.

But, in doing that, he found a passion for clinical work, appreciating the one-on-one connections he made with people and the direct impact he could have on their lives. That’s when he realized: “Wait a minute, I think I’m a therapist.” Today, Matt is the founder and clinical director of Tribeca Therapy in New York City.

In this episode, Denzil learns how Matt’s early leadership trials helped build a thriving, people-first therapy practice.

Read more stories like Matt’s over at frontdesk.jane.app.

Matt is the Founder and Clinical Director of Tribeca Therapy, a 15-year-old group psychotherapy practice in Lower Manhattan, New York City. Matt is the lead supervisor for the practice and views his primary task as supporting talented therapists to become thriving clinicians and supervisors.

Matt trained in both psychodynamic and postmodern therapies and has extensive experience working with systems including couples, families and groups. Matt has provided organizational consulting to Fortune-500 companies and nonprofits and has served as an adjunct clinical instructor at the Hunter College School of Social Work. In addition to managing and providing clinical leadership for the practice, Matt maintains an active practice with individuals and couples.

Tribeca Therapy Team
Tribeca Therapy Website
Tribeca Therapy on Instagram
Tribeca Therapy on X (formerly Twitter)
Tribeca Therapy on TikTok

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

In this episode, we’re chatting with Angel Leung — a registered nurse whose deeply personal story inspired the creation of Baby Bean Consulting.

After navigating her own experiences with pregnancy loss, Angel focused on building a business that provides compassionate support to women going through similar journeys. Here, we explore Angel’s story, and the innovative ways she’s helping women and workplaces address miscarriage and birth trauma.

Trigger Warning: This episode discusses pregnancy loss, miscarriage, and related emotional experiences. Listener discretion is advised.

What You’ll Learn

• How Angel’s personal journey inspired innovative healthcare solutions
• Balancing motherhood and entrepreneurship
• Strategies for workplaces to improve support for pregnancy loss and birth trauma
• The role of advocacy in improving women’s health and systemic change

Guest Bio
Angel Leung is a Registered Nurse and the founder of Baby Bean Consulting, a business dedicated to supporting women through miscarriage, pregnancy after loss, and birth trauma. Combining her clinical expertise with personal experience, Angel advocates for better healthcare practices, expert education, and systemic change to ensure women receive the compassionate care they deserve.

Resources mentioned

• Baby Bean Consulting – Website
• Angel Leung on LinkedIn
• Baby Bean Consulting on Instagram
• Angel’s Playbook - Lessons for Starting Your First Business

Enjoyed this episode? Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.

Radio Front Desk is brought to you by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

Jane’s mobile app for patients takes the hassle out of connecting with your patients. Patients can join Telehealth appointments directly through the Jane mobile app with a single tap — no need to search for links or deal with extra steps. This makes it easier for those navigating difficult health events to get access to the care they need. Learn more about Jane's mobile app for Patients.

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

Joseph Ibe⁠ is a seasoned chiropractor, business owner, and investor - what some call a multi-hyphenate, and for good reason. He’s spent time building and flipping clinics, breathing new life into businesses that need it, and giving the next generation of practitioners a stake in the ground.

In this episode of Radio Front Desk, Denzil learns about what it actually takes to get started building a practice. Spoiler alert - according to Joseph, it’s not as scary as you might think.

To check out more stories like Joseph's, head to ⁠frontdesk.jane.app⁠.

⁠Dr. Joseph Ibe⁠ is a Blair Upper Cervical Chiropractor with 14 years of experience in private practice and a serial entrepreneur focused on health-related ventures. He thrives at the intersection of technology and patient care, always seeking innovative ways to improve outcomes. Driven by an unwavering commitment to the patient experience, Dr. Ibe believes exceptional care is the foundation of every healthcare provider’s mission. His vision of a healthier future is built on utilizing technology to advance well-being, stating, “I believe in a healthier world with healthier people utilizing technology to advance their wellbeing.”

In addition to growing his practice, Dr. Ibe has ventured into the startup scene, enterprise-level projects, and academia, gaining valuable insights from each sector. His work reflects a belief that the pursuit of serving others is endless and that healthcare professionals should continually evolve, learn, and apply their skills across various industries.

Dr. Ibe is passionate about creating solutions that blend technology and humanity, helping to shape the future of healthcare. His enduring mission is to inspire others to strive for excellence and to pursue service to their communities with relentless dedication.

⁠Joseph Ibe on Instagram⁠

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine. Listener discretion is advised. This episode contains mature content and language that may not be suitable for all audiences. 

Dr. Julie Durnan is a dual entrepreneur doing something pretty unique: she’s a licensed naturopathic physician who’s opened not one, but two businesses.

The first was a naturopathic clinic in North Vancouver. Then, when practitioners retreated online during the pandemic, she launched a second business - Ginger Desk - a virtual assistant company now serving hundreds of clinics.

In this episode, Denzil talks to Julie about balancing the demands of business ownership, improving the patient journey through admin, advocating for women and her staff, and her creative strategies for efficient and successful clinics.

Read how Julie got started building Ginger Desk in Front Desk Magazine

Dr. Julie Durnan is the Founder and CEO of Ginger Desk - virtual administrative assistants for health practitioners. Ginger Desk hires, trains, and manages industry-trained medical office assistants and matches these Virtual Assistants (VAs) to health practitioners remotely. Their ultimate goal is to empower solo practitioners and clinic owners to achieve administrative freedom.

Dr. Julie Durnan has founded two integrative health clinics and currently operates one of them with a team of 10 practitioners. Over nearly 20 years, she has been deeply involved in running clinics and maintaining a private naturopathic medical practice. She is a community builder and a fierce advocate for supporting women who want to build their careers, focus on their families, and make health services more accessible for all.

• GingerDesk
• GingerDesk on Instagram
• GingerDesk on Facebook
• GingerDesk on LinkedIn
• Physitrack
• Thinkific

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

Walk into ⁠Aphrodite Fertility Acupuncture⁠, and you’ll be greeted by vibrant plants, a warm waiting room, and a soft piano track playing over the speakers. Regardless of your journey to this fertility clinic, you’re welcomed into a safe space, carefully built for some of life’s most vulnerable moments.

In this episode, you’ll hear how Emily Marson and Ghoncheh Ayazi’s trust for each other as business partners overflows to their practice, and how they make their guest experience a healing one.

Learn more about Aphrodite Fertility, and read their story ⁠here⁠ in Front Desk magazine.

Emily Marson is a true believer in comprehensive integrative fertility care. She has made it her mission to pull women out of the darkness of infertility and guide them to the family they’ve always wanted. She credits much of her patient’s success to combining the ancient wisdom of Chinese medicine with modern, conventional biomedicine. You will find just what you need at Aphrodite, every step of the way.

Ghoncheh Ayazi is deeply committed to empowering and guiding women and couples on their journey towards a happy, healthy baby. Her life’s mission is to support women through these major life transitions equipped with knowledge and support. She is a leading specialist in integrative fertility, hormone and menstrual health, pregnancy and postpartum wellness. Ghoncheh loves connecting deeply with her patients one-on-one to lend a listening ear, provide thoughtful questions and guide them to the rightful next steps to help reach a healthy pregnancy. She is a cherished resource for those seeking support and care on their fertility journey.

• ⁠Aphrodite Fertility⁠
• ⁠Aphrodite on Instagram⁠
• ⁠Aphrodite Movement Studio⁠
• ⁠Aphrodite Movement on Instagram⁠

This podcast is for informational purposes only and does not constitute medical, legal, or financial advice. The views expressed in this episode are solely those of the host/guests and do not necessarily reflect the position of Jane or front desk magazine.

This episode also contains material about fertility that may be triggering or distressing for some individuals. Listener discretion is advised.

This week on the podcast, we’re talking about how a little fun can go a long way in creating meaningful connections with your patients.

Inspired by her chat with Dr. Kellen Scantlebury of Fit Club NY, Denzil dives into the art of making your clinic a place patients actually want to return to. She shares ideas for hiring a team that brings the right vibe, building connection outside the actual care itself, and even what her own dream clinic would feel like. 

Have you tried anything to make your clinic more fun or inviting? We’d love to hear about it! Send us an email and join the conversation.

And, if you’d like to get stories like this delivered straight to your inbox each week, don’t forget to ⁠sign up⁠ for the Letter from the Editor newsletter.

In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY. Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, we tackle big topics like keeping patients accountable, growing your network, and rebooking strategies that actually work.

What You’ll Learn

• How to create a clinic environment that encourages rebooking
• What it means to “drive the bus” as a practitioner—and why it matters
• How to creatively expand your services

Guest Bio

Dr. Kellen Scantlebury is the founder of Fit Club NY, a cutting-edge physical therapy clinic in New York specializing in sports rehab, injury prevention, and performance training. With a background in strength training and a passion for redefining clinic culture, Kellen helps active individuals stay at the top of their game.

Resources mentioned

• Fit Club NY
• Dr. Kellen Scantlebury’s Playbook for Creatively Expanding Your Offerings

Enjoyed this episode?

Here are a few ways to stay in the loop:

• 📱 Subscribe on Spotify or Apple Podcasts
• 📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates.

Radio Front Desk is Brought to You by Jane

Ever wish patient follow-ups could take care of themselves? Jane’s rebooking reminders do just that! They’re like a gentle nudge for your patients to come back, so you don’t have to chase them down (or even think about it). If today’s chat got you wondering how to boost retention without coming across as pushy, this is totally worth checking out. Learn more about Jane’s Rebooking Reminders.

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting. Here, they walk us through a few of their tips from their playbook for finding your space.

What you’ll learn:

• What really matters when choosing a location
• Why square footage isn’t always what it seems
• How preparation gives you an edge when negotiating with landlords

Resources mentioned in this episode:

• Articulate Design’s Playbook for Finding Your Space

Stay connected:

• Subscribe to the podcast for more inspiring stories.
• Follow us on Instagram: ⁠@frontdeskbyjane⁠
• Explore more resources at ⁠frontdesk.jane.app.⁠

This week on the podcast, we’re talking about how your workspace can do more than just function — it can actually feel like you.

Inspired by her chat with Meg and Neena from Articulate Design and Consulting,  Denzil dives into the intersection of design and identity. From personalizing your clinic with meaningful items to the magic of biophilic design, this episode is packed with ideas to help you create a space that’s both intentional and full of personality. Plus, Denzil shares the story behind the podcast’s unofficial mascot and why adding a little you to your surroundings can forge an instant connection.

What have you done to make your space uniquely yours? We’d love to hear about it! Send us an email and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to ⁠sign up⁠ for the written newsletter.

In this episode, we talk to Meg and Neena, the founders of Articulate Design + Consulting. These physios-turned-designers are on a mission to transform healthcare spaces for patients and clinicians everywhere. Here, they’ll reveal how thoughtful design can improve not just your clinic’s look, but also the care you deliver — and why ditching the front desk might be the best move you’ll ever make.

What you’ll learn:

• How design can subtly reshape the care you provide
• Ways to infuse your personality into your clinic
• How to rethink conventional clinic layouts to optimize functionality

Resources mentioned in this episode:

• ⁠Articulate Design⁠
• ⁠Ginger Desk⁠

Stay connected:

• Subscribe to the podcast for more inspiring stories.
• Follow us on Instagram: ⁠@frontdeskbyjane⁠
• Explore more resources at ⁠frontdesk.jane.app.⁠

This week on the podcast, we’re chatting about a real challenge of becoming a leader: how stepping back is actually really hard. 

Sharing personal insights and lessons from her growth coach Melody, Denzil opens up about the fears and resistance that can come with delegation and letting go. She explores how reframing resistance can help make the leap into leadership a little easier. 

Whether you’re leading a team or preparing to take that next step, this episode has something to take away. 

Have your own leadership story? We’d love to hear it! Send us an email and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to ⁠sign up⁠ for the written newsletter.

Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the past year, Melody has become a mentor and coach for many other leaders at Jane.

In this episode, Denzil and Melody talk about letting go as a leader, establishing non-negotiables that can help you as you begin to guide others, and self-care that goes outside of the “Instagrammable”.

To check out more stories like Melody’s, head to frontdesk.jane.app.

Guest bio

Meet Melody Taylor, Jane’s Growth and Development Coach. With over 20 years of experience in strategy, leadership development, and executive coaching, Melody is passionate about helping businesses thrive through their people. She’s all about building genuine connections and crafting solutions that fit each client's unique needs. Melody blends sharp business insights with a personal, motivating touch to inspire purpose-driven growth in both individuals and teams.

In this episode

• It Begins with Trust article by Frances X. Frei and Anne Morriss

This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive.

Inspired by her conversation with Jane’s Co-founder, Alison Taylor, Denzil reflects on what it really takes to build confidence and a thriving clinic. From encouraging patients to come back when care is still needed to creating a team culture rooted in learning and support, this episode is full of practical ways to grow trust in yourself, your team, and your practice.

Have thoughts on what helps practitioners grow and succeed? We’d love to hear from you! Drop us a line at frontdesk@jane.app.

And if reflections like these speak to you, don’t forget to sign up for my bi-weekly newsletter to get more stories like this straight to your inbox.