Rebuilding Trust and Communication When Feedback is Ignored

Feedback can be tough to give and at times even harder to receive. But what about when it’s ignored? Jason and Amy tackle a listener's challenging workplace scenario involving ignored feedback, toxic dynamics, and a strained relationship with their boss. Through role play, practical advice, and Radical Candor tips, they explore how to rebuild trust, address emotional wounds, and navigate difficult conversations when feedback isn't properly received. 

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:

• Fears For Tears | Radical Candor Podcast 6 | 7
• Navigating Emotional Reactions at Work | Radical Candor Podcast 2 | 16
• Absentee Management Vs. Quiet Firing | Radical Candor Podcast 5 | 3
• How To Apologize And Mean It | Radical Candor Podcast 6 | 22
• Emotional Reactions At Work Are Awkward: Here’s How To Deal | Radical Candor
• When Your Employee Feels Angry, Sad, or Dejected | HBR

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Chapters:

(00:00:00) Introduction
Jason and Amy introduce the episode and outline the listener's challenging feedback scenario.

(00:00:49) Listener's Story: Feedback Ignored
A listener's story about workplace toxicity and a strained relationship with their boss.

(00:02:26) Insights on Conflicting Perceptions
Thoughts on the listener's situation, drawing parallels with similar experiences.

(00:07:57) Role Play: The Listener and the Neglectful Boss
A role-play of the scenario, with Amy as the listener and Jason as the unresponsive boss.

(00:12:04) Analysis of the Role Play 
Reflecting on the role play, discussing the emotional challenges and complexities of the situation.

(00:15:00) Strategies for Rebuilding the Relationship
Practical steps for the listener to rebuild trust and communication with their boss.

(00:17:31) The Value of Regular Check-Ins
The importance of scheduling regular one-on-ones to maintain alignment and trust.

(00:21:17) Managing Expectations: When to Ask for an Apology
The need for apologies versus focusing on practical solutions to improve the work relationship.

(00:23:19) Radical Candor Tips
Actionable tips on managing feedback, emotions, and when to consider leaving a job.

(00:25:56) Conclusion

Radical Candor is creating a community! Learn how we’re combining peer and expert coaching, real-time events, and curated content into one engaging platform.

Jason and Amy discuss the creation of Radical Candor's new online community designed to help people leaders stress less, build stronger relationships, and connect with peers and pros. Jason emphasizes the importance of community-based learning and he and Amy reflect on the challenges and rewards of building a space for continuous learning and personal growth. Join them as they discuss how aspiring and experienced managers alike can benefit from this exciting new venture.

Get all of the show notes at RadicalCandor.com/podcast.

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Chapters:

(00:00:00) Introduction
Jason and Amy introduce the episode, outlining a Radical Candor community Jason’s been working on.

(00:00:26) The Concept of Radical Candor Community
An overview of an upcoming Radical Candor online community.

(00:04:25) Project Management and Setting Goals
How the project started from two primary goals leading to the development of the community. 

(00:06:13) Early Experiments and Surveys
The experiments and surveys conducted to gather data and test different ideas for the community.

(00:11:11) Key Learnings from the Experiments
How the idea of a community emerged as the most impactful way to teach Radical Candor.

(00:16:11) Community Tools and Platform
Choosing a platform for the community and the research process in selecting the right tools for the project.

(00:22:08) Tackling Unfamiliar Territory
Balancing familiar tasks with the challenge of learning new skills for community building.

(00:24:43) Collaboration and Team Communication
The importance of team collaboration and communication for the project.

(00:27:40) Soft Launch and Future Plans
The community’s soft launch and how listeners can get involved.

(00:31:05) Building Vulnerability in Community
The implicit need for vulnerability in an online community and the importance of creating a safe space.

(00:35:37) Radical Candor Tips
Tips for starting and managing new projects with an emphasis on experimentation and collaboration.

(00:38:37) Conclusion

Thinking quickly and communicating effectively with Matt Abrahams.

On this episode of the Radical Candor podcast, Kim Scott interviews Matt Abrahams, a Stanford lecturer and author of "Think Faster, Talk Smarter." Matt explains how his book is geared toward everyone, from introverts to extroverts, and provides advice for handling impromptu speaking situations. They also address workplace dilemmas, such as navigating feedback in fast-paced environments and managing team dynamics where quick problem solvers are favored. The episode emphasizes the importance of clear, concise communication and the value of diverse thinking styles in enhancing team performance.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:

• Matt Abrahams 
• Think Faster, Talk Smarter | Matt Abrahams 
• Think Fast, Talk Smart: The Podcast | Stanford Graduate School of Business 
• Matt Abrahams | Stanford GSB Profile
• Elevating Introverts At Work | Radical Candor Podcast 
• The Feedback Loop | Radical Candor  
• Yes, And | Kelly Leonard 
• STFU | Dan Lyons 
• Improv Wisdom | Patricia Ryan Madson 
• Poised

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Chapters:

(00:00:00) Introduction
Host Amy introduces the episode, a conversation between Kim Scott and Matt Abrahams, an expert in communication and lecturer at Stanford GSB

(00:00:59) Misunderstanding Radical Candor
Clarifying misunderstandings related to the books "Radical Candor" and "Think Faster, Talk Smarter." 

(00:02:20) Addressing Workplace Dilemmas
Analysis of a listener-submitted workplace dilemma and strategies for effective communication in fast-paced work environments.

(00:07:20) Strategies for Introverts in Meetings
Advice for introverts to contribute effectively in meetings, including listening actively and summarizing.

(00:09:48) Handling Spontaneous Speaking Situations
How to handle spontaneous speaking situations and turning challenging questions into opportunities.

(00:15:46) Addressing Unpreparedness and Difficult Questions
Strategies for admitting unpreparedness and effectively managing difficult questions.

(00:18:07) Next Level Feedback
Providing actionable feedback to help individuals develop executive presence.

(00:21:40) Managing Anxiety in Communication
Techniques to manage anxiety and handle situations when one blanks out during communication.

(00:28:30) Silence and Active Listening
Handling situations where the audience or colleagues are not actively listening.

(00:30:55) Addressing Bloviating BSers
How to deal with individuals who dominate conversations.

(00:38:17) Value of Improvisation in Communication
The benefits of improvisation classes for enhancing communication skills.

(00:40:27) Interrupting and Being Interrupted
Balancing the need to interrupt with maintaining respectful communication.

(00:44:31) Supporting Non-Native English Speakers
Advice for non-native English speakers to improve their communication.

(00:48:03) Conclusion

Do you ever wonder how the feedback you give others is landing? How about your reaction to the feedback you're receiving? This giving-and-getting feedback stuff can be tricky. On this episode of the Radical Candor podcast, Amy and Jason talk about how to gauge feedback. In other words, how does the feedback that you give land for the other person? One of the things that we'd like to say is that Radical Candor is measured, not at the speaker's mouth, but at the listener's ear. And, this applies to the feedback you give as well as the feedback you get. Read the show notes >>

On this episode of the Radical Candor podcast, we're bringing back our Radically Candid Conversations series. Amy talks to Kim Scott about her new book Just Work: Get Sh*t Done, Fast & Fair , and her new company Just Work that she's launching with Trier Bryant. Kim and Trier break down how to recognize, address and eliminate bias, prejudice and bullying in the workplace to create more just working environments. Buy the book, learn about the company and listen to the podcast to learn why just work environments aren't just the right thing to do, they're also good for business. Read the show notes, order the book and download the transcript >>

On this week's episode of the Radical Candor podcast, Amy and Jason discuss why it's so important to share your stories with your team. Show some vulnerability. Your personal stories will explain, better than any management theory, what you really mean and show why you really mean it. That’s why Kim tells all those personal stories in Radical Candor. Your stories will mean a lot more to your team than other people’s stories do because they mean something to you. So, what makes a good story, and what's appropriate to share? Amy and Jason break it down. See the transcript and show notes: https://www.radicalcandor.com/podcast/share-your-radical-candor-stories/

Kim writes in Radical Candor that Apple CEO Tim Cook is a master of silence, a quiet listener. She describes Steve Jobs as a loud listener. What's the difference between quiet and loud listening? On the first episode of the Radical Candor podcast season 3, Kim, Jason and Amy debate the merits of both loud and quiet listening Kim experienced firsthand while working with Steve Jobs and Tim Cook at Apple. Is quiet listening creepy? Is loud listening aggressive? Listen to the Radical Candor podcast to find out! Read the show notes for actionable Radical Candor tips and more information about quiet and loud listening: https://www.radicalcandor.com/podcast/quiet-or-loud-listener

Whether you’re the one getting emotional or you’re giving someone feedback and they react with unexpected emotion, it’s important to recognize that while you can’t control or manage other people’s emotions, you can manage your emotional reactions at work. On the final episode of season 2 of the Radical Candor podcast, Kim, Amy and Jason talk about how to navigate emotional reactions at work. The worst thing you can do is ignore emotional reactions. Emotions like anger, sadness and fear are part of the human condition, and people shouldn’t have to leave their humanity at home when they come to work.

We’re offering Radical Candor podcast listeners 10% off our self-paced e-course and workplace comedy series, The Feedback Loop, starring Kim Scott and David Alan Grier. Go to radicalcandor.com/services and enter the promo code FEEDBACK at checkout.

How can you get your employees more engaged at work if they're not invested in the company long term, and is it your obligation to be Radically Candid with a peer at work who you know is lying? On this episode of the Radical Candor podcast, Amy and Jason answer listener questions, discuss their stints working in food service (their experiences involve mayonnaise and organized crime) and muse whether or not people can be more like Clay Christensen. See the show notes: www.radicalcandor.com/podcast/peer-to-peer-feedback/

Manipulative Insincerity is what happens when you neither Care Personally nor Challenge Directly. It’s praise that is non-specific and insincere, or criticism that is neither clear nor kind. It’s the kind of backstabbing, political, passive aggressive behavior that might be fun to tell stories about but makes for a toxic workplace, ruining relationships and ruining work.

Our podcast series, “Radically Candid Conversations,” features experts and guests who help us learn, reflect and put our insights into action. This episode of the Radical Candor podcast features Debora Spar, a Harvard Business School professor and former Barnard College president. Kim talks to Debora about her new book Work Mate Marry Love: How Machines Shape Our Human Destiny. Kim and Debora discuss the intersections of technology and human relationships.

Kim and Jason answer listener questions and share their experiences about being a boss who's younger than their direct reports and having their wings clipped by an absentee manager who isn't invested in their success. They also agree that chair-throwing management styles aren't an effective way to get things done (as Kim learned when she threw her bike helmet at a window when dealing with a bad boss at a former job).

Our podcast series, “Radically Candid Conversations,” features experts and guests who will help us learn, reflect and put our insights into action. This episode features Annie Jean-Baptiste, head of product inclusion at Google and author of Building For Everyone: Expand Your Market With Design Practices From Google's Product Inclusion Team. Kim and Annie discuss how to build inclusive products, teams and experiences.

Transform feedback into a powerful tool using CORE.

Jason and Amy discuss the nuanced art of feedback using the CORE model—Context, Observation, Result, and nExt stEps, explaining how it can transform feedback into a powerful tool for growth and clarity. Whether it’s navigating simple day-to-day acknowledgments or tackling complex, emotionally charged feedback scenarios, they provide actionable strategies that can be immediately applied at work. This episode delves not only into the mechanics of CORE, but also how to implement it to foster a culture of open, productive dialogue and promote continuous development.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:

• How To Give Feedback Using The CORE Method | Radical Candor

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Chapters:

(00:00:00) Introduction
Hosts Jason Rosoff and Amy Sandler introduce the episode’s focus on feedback, particularly exploring the CORE model.

(00:01:07) The CORE Model Explained
An outline of the CORE model, emphasizing its importance in structuring feedback and improving communication clarity.

(00:02:16) Preparing for Feedback Conversations
The value of thinking through feedback before conversations using the CORE model, and the need for flexibility in discussions.

(00:04:08) Examples of CORE in Practice - Praise
Examples of using the CORE model for giving praise, including a quarterly budget review meeting scenario.

(00:08:09) Examples of CORE in Practice - Criticism
How to use CORE for criticism, detailing potential challenges and how to stay supportive and collaborative.

(00:13:29) Checking for Alignment and Understanding
Checking for alignment and understanding during feedback conversations, ensuring both parties are on the same page.

(00:17:56) Real-World Example of Miscommunication
A personal experience of miscommunication with a peer manager and how using the CORE model would have improved it.

(00:22:12) Empathy and Collaboration in Feedback
The importance of empathy and understanding the other person's perspective before giving feedback, enhancing collaboration.

(00:25:44) Addressing Complex Feedback Scenarios
Handling complex feedback situations and the need for ongoing conversations and incremental next steps.

(00:29:10) Radical Candor Tips
A checklist of tips to implement Radical Candor, emphasizing the CORE model, checking for alignment, and encouraging collaboration

(00:31:21) Conclusion

If someone has approached you and said, "In the spirit of Radical Candor ..." and then proceeded to act like a total jerk, you've experienced how some people use Radical Candor to justify being their worst selves. This behavior is not Radical Candor; it's what we call Obnoxious Aggression. Kim, Jason and Amy agree that nobody should have to pay the asshole tax or work for a seagull swoop-and-poop boss. They also explain why Radical Candor is actually compassionate candor versus a license to act like a jerk.

If you're a boss, 1:1 meetings with your direct reports are a must-do. The purpose of a 1:1 meeting is to listen and clarify — to understand what direction each person working for you wants to head in, and what is blocking them. These meetings are your single best opportunity to listen, really listen, to the people on your team to make sure you understand their perspective on what’s working and what’s not working. On this episode of the Radical Candor podcast, Kim, Amy and Jason share tips about how to have effective 1:1s, even when you can't be together in person, and Kim sings a few notes from the Hall and Oats song "One On One."

Being the boss doesn’t mean you automatically get respect from people, but the authority does have an automatic impact on what people will say to you. Unfortunately, people are primed to mistrust you based on all the preconceived notions against bosses. As the boss, you’ll tend to get more flattery than critical feedback that can help you learn and grow. Kim, Jason and Amy talk about how bosses can get real talk from employees by asking a go-to question.

Kim, Jason and Amy discuss how doing less can lead to more success. Kim recommends creating a proactive forbearance list where you list all of the things you're not going to do. Instead of feeling guilty about not doing the things on your list, celebrate them. This allows you to focus on the things you actually need to get done now. In addition, Jason explains the spoon theory and Amy talks Radical Dandor.

Radical Candor readers regularly reach out to us for advice about how to Care Personally and Challenge Directly. On this episode, Amy and Jason shed some light on how to give upwards feedback, how to give feedback to direct reports without making them develop a fear of coffee, how introverts can manage expectations about impromptu feedback, and how to Care Personally about someone you have nothing in common with.

Our new podcast series, “Radically Candid Conversations,” features experts and guests who will help us learn, reflect, and put our insights into action. Our second episode features Tiffani Lee, a partner at the law firm Holland & Knight, who recently wrote in an article about addressing racial injustice for Law360: "Our response to the grave injustice of this moment must be informed by Radical Candor." In this discussion, Kim and Tiffani explore how practicing Radical Candor can be a helpful framing when addressing systemic racism; why it’s so important to have the difficult conversations so many of us were trained not to have in the workplace; the importance of metrics and storytelling in creating a diverse, equitable and inclusive workplace; and what we all can learn, whatever industry we’re in, from lawyers and law firms working to create more just workplaces.

Our first discussion with Kim Scott and Dr. A. Breeze Harper, Ph.D., a diversity and inclusion strategist, antiracism scholar and facilitator, explores how to practice Radical Candor when addressing systemic racism; the historical origins and research-based understanding of white, racialized consciousness; what it means to be antiracist and how to practice anti-racism, and how we can be antiracist leaders, parents and citizens.

In its most basic form, Radical Candor is a framework to facilitate communication that is kind, clear, specific and sincere. It’s about being able to Care Personally and Challenge Directly at the same time. While this kind of communication is always important for building trust and maintaining relationships, it’s even more important during a crisis when anxieties are heightened and everything is uncertain. Kim, Jason and Amy unpack how to Challenge Directly during a crisis without losing your humanity. Go to www.radicalcandor.com/podcast/challenging-during-a-crisis for comprehensive show notes.

Even though we're physically distant at work, that doesn't mean we can't cultivate caring and candid relationships with peers, managers and direct reports. On this episode of the Radical Candor podcast, Kim, Jason and Amy talk about how to effectively check in with teams of all sizes while working remotely.

Radical Candor author and co-founder Kim Scott talks with Kelly Leonard, executive director of insights and applied improvisation at Second City Works and author of the book, Yes, And: Lessons from The Second City, talk about how an improv mindset coupled with practicing Radical Candor can help managers lead remote teams with kindness and clarity during times of uncertainty. This special discussion is moderated by Radical Candor CEO Jason Rosoff.

Making amends and fostering better communication

Kim, Jason, and Amy dive into the complexities of apologies, focusing on the difference between genuine regret and false apologies. Through role-play and insightful analysis, they explore common pitfalls such as deflecting blame, making excuses, and failing to acknowledge the impact of one’s actions. They emphasize the importance of sincere apologies and provide actionable tips for making amends and fostering better communication in the workplace. Tune in to learn how to transform “I’m sorry” from hollow words into meaningful actions.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:

• Fake Apologies Are on the Rise | The Atlantic
• How to Apologize Like You Mean It | The New York Times
• The Power of Apologies | Harvard University
• The Art of a Heartfelt Apology | Harvard University
• 5 Ways to Recognize and Respond to an Insincere Apology | PsychCentral
• The Narcissist's Prayer | The Life Doctor
• On Repentance and Repair | Danya Ruttenberg
• How To Encourage Feedback Between Others In The Workplace | Radical Candor
• Fried Green Tomatoes Movie Clip: Parking Lot Rage | YouTube

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Chapters:

(00:00:00) Introduction
Kim, Jason, and Amy introduce the episode on the importance of knowing how to apologize and explore false apologies.

(00:01:21) Role Play: "Sorry, Not Sorry" Sam vs. Patient Pam
A role play exercise to highlight common false apologies.

(00:04:28) Breakdown of False Apologies
The hosts analyze the role play, explaining why statements like "I'm an asshole" and "I was just kidding" are problematic.

(00:11:13) The Power of Humor and Apology
The role of humor in apologies, the impact of power dynamics, and why humor should never "kick down."

(00:13:13) The Narcissist's Prayer
Introduction to the Narcissist's Prayer, a pattern of defensive behavior.

(00:14:52) Structuring a Genuine Apology
Analysis of what constitutes a meaningful and effective apology, and insights on making amends and acknowledging mistakes.

(00:19:39) The Five A's of Apologizing
The five A's of a sincere apology based on Maimonides' principles.

(00:28:38) Apology as an Ongoing Process
The need for ongoing change after an apology and the challenges of altering long-standing habits.

(00:30:16) A Powerful Example of Apology
A poignant example of a sincere apology from a troll to Lindy West, highlighting the components of a good apology.

(00:33:06) Radical Candor Tips
Tips for a thoughtful apology process, emphasizing the importance of sincerity and accountability.

(00:34:54) Conclusion

The purpose of feedback is to help people find more success, so it’s CRAZY to think it’s only the manager’s job to give feedback. It’s everyone’s job! In this episode, Kim and Russ share stories and advice for giving feedback to your peers… and avoiding the pitfalls.

Do you ever get so caught up in achieving results at work that you forget that the people around you are real people? Even the most empathetic of us can make this mistake. This episode, Kim and Russ are joined by guest Al Guido, President of the San Francisco 49ers, to share stories and advice for putting the human back in human resources.

Building a great team is critical for bosses, but how do you bring on the right people? Interviewing and hiring is so hard to do — in this episode, Kim and Russ share some of their mistakes, what they’ve learned, and advice for a better hiring process.

Absentee managers may not be as frustrating as micromanagers, but they’re even more common and can have a negative impact on your career. Kim and Russ share stories of absentee managers, talk about whether to just make do with this type of boss, and give their tips for what to do when you find yourself with an absentee manager.

How do you know if management is right for you? Maybe you’re thinking about becoming a boss, or you’re already a boss but aren’t sure you want to be. Kim and Russ are joined by guest Hunter Walk, Partner at Homebrew, to share stories and advice for making this decision.

Decisions are critical to keeping your team moving forward, but a lot of people struggle to make them. Kim and Russ share advice to help you make sure that perfect doesn’t become the enemy of good.

Everyone loves promotions, right? Well…not so fast. Kim and Russ talk about how promotions might be hurting you and your team and suggest some other ways to think about recognizing high performers.

Feedback helps you grow, right? So why is it so hard to take? Kim and Russ share their tips and techniques for what to do after you get feedback.

We keep saying that in person feedback is best...why is that? Body language! You can learn a lot from someone else's body language, and you can also use your own body language to communicate. Join Kim, Russ, and guest Amy Chang of Accompany to learn how body language can help you out at work.

Maybe you're a first-time manager at a new company. Maybe you've been promoted within your current company. Either way, you probably have a lot of questions about how to work best with your team and get the best results. Rest assured, Kim and Russ are here to help.

The impact of app overload at work and strategies to manage communication tools effectively.

Unpack the complexities of digital communication in the workplace with Jason and Amy  on this episode of the Radical Candor Podcast. They dissect the overwhelming world of app overload, highlighting how the excessive use of communication tools diminishes productivity and increases stress. Listen as they provide historical insights, discuss the enduring necessity of email, and offer actionable strategies for setting effective communication norms to streamline workflows and enhance team dynamics.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:

• The State of Workplace Communication 2024 | Forbes Business Advisor
• App Fatigue: How Too Many Apps Are Hurting Productivity | LinkedIn
• Too Many Collaboration Apps Are Bogging Employees Down | Reworked
• How Much Time and Energy Do We Waste Toggling Between Applications? | HBR
• Think Time: 6 Ways To Leverage This Untapped Tool | Radical Candor
• Business Casualty | TikTok
• The New Most Dreaded Word at Work: ‘Hey’ | WSJ

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Chapters:

(00:00:00) Introduction
Jason Rosoff and Amy Sandler introduce the episode and the topic of app overload at work.

(00:02:16) The History of Email and Communication Tools
The history of email, its evolution since the 1980s, and how it has influenced workplace communication.

(00:05:01) The Shift in Administrative Roles
How the rise of email reduced the need for administrative assistants and changed project and work management practices.

(00:07:21) The Rise of Chat Tools
From early chat tools like Skype and AOL Messenger to modern tools like Slack, and their role in workplace communication.

(00:09:55) Integrating Tools at Radical Candor
How Radical Candor integrates various communication tools and the norms established to manage them effectively.

(0013:12) The Importance of Setting Communication Norms
Establishing clear norms for email and Slack use to ensure effective and less stressful communication.

(00:15:14) Personal Preferences vs. Team Norms
Balancing individual communication preferences with team-wide norms and the importance of having clear guidelines.

(00:18:18) Establishing Clear Guidelines
Advice for teams to establish clear communication guidelines and norms to reduce app overload.

(00:30:21) Managing Notifications
The importance of managing and turning off notifications to maintain focus and productivity during work hours.

(00:35:11) Handling External Communication
Strategies for managing communication with clients and external partners while maintaining internal communication norms.

(00:38:29) Radical Candor Tips
Practical tips to start applying Radical Candor in managing communication tools and reducing app overload. 

(00:41:21) Conclusion

If you’ve ever had a micromanager boss, you know how frustrating and demotivating it is to be micromanaged. You feel powerless — what can you do? Kim and Russ have some advice for these situations.

Meetings can be an extremely frustrating part of work. But they don't have to be! Listen to this episode with guest Claire Johnson of Stripe to discover a meeting opportunity you may be missing, learn how to combat the worst meeting habit, and get some tips you can use to start improving your meetings this week.

By now you're familiar with the ideas behind Radical Candor -- Care Personally and Challenge Directly. How can you take these ideas and make organizational change? In this episode, Kim and Russ talk about how to create a culture of Radical Candor in your own workplace.

When your team or boss doesn't work in the same location you do, communicating and building a strong relationship are much harder! Kim and Russ share stories of their challenges and successes and give advice for staying connected with remote teams.

In honor of Employee Appreciation Day, this Friday, March 3rd, Russ and Kim talk about cultivating a sense of appreciation within your team. They explain why many bosses aren’t great at this and share some tips for showing appreciation this week!

Being able to give your boss feedback is one of the key ways not to hate the boss you have! But this can be extremely daunting and sometimes risky…how do you do it so that you’ll be heard and not shut down?

Feedback is critical for success, so what happens if you aren’t getting the feedback you need? It can feel hard to ask for feedback, especially from your boss, but Russ and Kim have some advice! This episode is all about how to get feedback from your boss.

One of the most common mistakes bosses make is thinking their job is to tell people what to do. But that doesn’t work! So how can you get people moving in the same direction and achieving results collaboratively? Listen to this week’s episode for tips from Russ and Kim about how NOT to tell people what to do.

As a manager, your job is to help your people grow. But have you ever asked yourself, “Grow into what?” This week, Russ and Kim talk about a technique for getting to know the people on your team, understanding the things that motivate them, learning about their dreams, and helping them make tangible progress towards those dreams.

Giving criticism isn't usually something that people look forward to, but it needs to be done! If you don't give criticism when it's needed, you end up hurting people you care about by being "too nice." Kim and Russ both share stories about learning this the hard way, and some tips to help you avoid Ruinous Empathy.

Strategies for aligning co-managers to foster a cohesive and productive environment. 

Kim, Jason, and Amy address a listener's question about the challenges of implementing Radical Candor within a co-managed team. They dive into how differing management styles can impact team dynamics and explore strategies for aligning co-managers to foster a cohesive and productive environment. The discussion includes a role-play session illustrating potential conflicts and resolutions, providing listeners with practical advice on maintaining effective communication and respect between managers with contrasting approaches. Tune in to learn how to navigate the complexities of co-management while upholding the core principles of Radical Candor.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:

• The Importance Of Performance Development Conversations | Radical Candor
• How To Give Fast, Meaningful Feedback | Radical Candor
• How To Create A Culture Of Feedback | Radical Candor
• How To Encourage Feedback Between Others In The Workplace | Radical Candor
• How To Improve Communication In The Workplace In 6 Steps | Radical Candor
• How to Get and Give Feedback Using the Radical Candor Order of Operations
• Giving Bad News Early Has Benefits For Relationships At Work
• Responding To Negative Feedback: 5 Ways To Disagree | Radical Candor
• How To Give Feedback Using The CORE Method | Radical Candor

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Chapters:

(00:00:00) Introduction
Hosts Kim Scott, Amy Sandler and Jason Rosoff outline a listener’s question about implementing Radical Candor in a co-managed team.

(00:02:02) Understanding the Listener's Challenge
The complexities of co-managing a team with different management styles and the potential issues that arise when only one manager practices Radical Candor.

(00:05:40) Co-Management and Radical Candor
The implications of having differing management approaches and the importance of clear reporting lines.

(00:10:18) Role Play - Addressing the Issue
Jason and Kim role-play a conversation between two co-managers to model how to address the issue of differing management styles.

(00:18:47) Debriefing the Role Play
Hosts discuss the role play, highlighting key moments and strategies for effectively managing co-manager dynamics and ensuring a unified approach.

(00:22:40) Order of Operations for Radical Candor
The Radical Candor order of operations: soliciting feedback, giving praise, and offering criticism, and the importance of humility and mutual respect.

(00:25:34) Feedback Debt and Team Norms
The concept of feedback debt and the importance of establishing clear team norms, particularly in co-managed environments.

(00:33:44) Radical Candor Tips
Radical Candor tips for co-managers to follow to  improve their collaborative management approach.

(00:35:31) Conclusion

Have you ever received praise that made it feel like you were just getting a pat on the head? Or have you ever given someone praise because you wanted them to like you? This episode is for you! This week on the Radical Candor podcast: Ruinous Empathy and praise, with special guest, Dick Costolo!

Radical Candor Episode 2 is here! In this week’s episode, Russ and Kim talk about Radically Candid criticism. What is it and why does it work? They share stories about times they screwed up and then received Radically Candid criticism. Russ and Kim also give concrete tips for offering Radically Candid criticism in your own workplace.

Our first podcast episode is available now! This week Kim and Russ introduce the ideas behind Radical Candor, tell how they learned these lessons the hard way, and share practical tips for better relationships at work.