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TitreDateDurée
The LinkedIn Confidence Gap for Public Relations Pros04 Nov 202500:22:14

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Afraid of posting on LinkedIn? You’re not alone, and it’s not about time or talent, it’s about confidence.

In this episode we look at why communicators, especially women, struggle to show up confidently on LinkedIn. 

Fear, not time or skill, is the biggest barrier to visibility. PR professionals who are used to writing for others often stumble when the byline is their own. 

From how to post authentically without oversharing, to navigating gendered expectations in professional visibility, to practical LinkedIn content strategies (yes, including algorithm hacks!), we’ve got smart, tactical advice for anyone looking to show up and stand out online. Whether you're battling imposter syndrome or just wondering what to post next, this conversation is your confidence booster and content guide in one.


Listen For

  • 4:25 Why don’t communicators post on LinkedIn?
  • 6:44 How do you stay authentic without oversharing?
  • 9:40 Why is visibility harder for women online?
  • 13:25 What’s a simple LinkedIn strategy?
  • 16:07 Can you beat the LinkedIn algorithm?
  • 17:59 Answer to Last Episode’s Question from Tina McCorkindale


Guest: Jo Jamieson

Email | X | LinkedIn | Website

 

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Curzon Substack

 

Stories and Strategies Website

Curzon Public Relations Website


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Rebranding Climate: Alarmism vs. Optimism in PR31 Oct 202500:21:28

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What do a billionaire climate pivot, AI-fueled layoffs, and a scandalous Italian election have in common? They all got the PR treatment in this episode.  

Farzana Baduel, David Gallagher, and Doug Downs peel back the media layers behind some of the week’s most buzzworthy stories, from Bill Gates’ controversial “climate realism” memo and its impact on corporate sustainability narratives, to Amazon’s AI-framed mass layoffs and what that messaging means for employer branding.  

They also take a wildly entertaining detour into Italian politics where ex-lovers are facing off at the polls, with leaked documents and social media drama in full swing.  

Add in royal baseball cap faux-pas and you’ve got a sharp, witty, and deeply PR-savvy breakdown of the week’s biggest headlines. 

Listen For

:58 Is Bill Gates backtracking? Or just reframing climate change?
7:54 How is Amazon using AI to spin layoffs as progress?
13:43 How does branding tie into an Italian political scandal?
16:05 What if your opponent knows all your political secrets?
19:26 Did Prince Harry’s hat choice betray Canada?

The Week Unspun is a weekly livestream every Friday at 10am ET/3pm BT. Check it out on our YouTube Channel or via this LinkedIn channel

We publish the audio from these livestreams to the Stories and Strategies podcast feed every Friday until Sunday evening when it’s no longer available.

Folgate Advisors

Curzon Public Relations Website

Stories and Strategies Website

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The Hidden Reason Women are Leaving Public Relations09 Sep 202500:26:00

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More women are now leaving the PR industry because of perimenopause and menopause than because of childbirth. 

That’s a staggering, often invisible, that’s shift happening right at the top. It’s not burnout or work-life balance pushing them out, but a phase of life that’s rarely acknowledged and even more rarely supported.

This episode is an unflinching conversation about the real pressures senior women face. 

Why is menopause still a taboo topic at work? 

How misunderstood are its impacts on confidence, performance, and retention? 

And what must organizations and agencies do to support their best talent before they quietly walk away?

 Listen For

4:22 The Invisible Workplace Crisis

7:01 The “Rush Hour” of Women’s Lives

10:01 Emotions, Gender, and Professionalism

13:37 Finding Balance in Psychological Safety

18:53 Answer to Last Episode’s Question from Fred Cook


Guest: Heather Blundell, CEO Grayling

Website | X | LinkedIn | Email


Stories and Strategies Website

Curzon Public Relations Website


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PRovoke Media Asia-Pacific Comms Leader Study18 Feb 202400:20:47

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The third edition of the Asia-Pacific study by PRovoke Media flags Environmental, Social, and Corporate Governance (ESG) as a key driver behind rising optimism and budgets for communications leaders. But underneath the top layers, there’s uncertainty.

Listen For
4:21 The Importance of ESG in Asia Pacific
7:50 The Role of Communications Teams and ESG
9:25 Measurement of ESG Efforts
13:32 DEI Challenges

Guest: Arun Sudhaman
Website| X | LinkedIn | Instagram | Facebook
Read the PRovoke Media 2023 Asia-Pacific Communications Index

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How to Forgive and Accept an Apology11 Feb 202400:22:49

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Last week we had a look at how to make an apology when you should – and why most apologies are just awful. But there’s another side to that human interaction – forgiveness. Accepting an apology. An apology can be the key that unlocks forgiveness, yet forgiveness can also occur in its absence, driven by personal growth and healing.

In this episode we look at the psychological journeys involved in embracing forgiveness.

Listen For
5:22 Why Apologies are Mandatory but Forgiveness is Not
8:13 Forgiveness Benefits the Forgiver
10:10 The Importance of Acknowledging Apologies
15:09 Self-Forgiveness and its Role in Personal Growth

Guests:
Marjorie Ingall
Website | LinkedIn | Instagram | Wikipedia Page | Contact

Susan McCarthy
X | LinkedIn

SorryWatch.com

The Meagan Napier Foundation

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Saying Sorry: Why is it so Hard?04 Feb 202400:24:17

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There are a lot of apologies out there. And a lot of them only serve to make things worse.

“I’m sorry if you were offended”
“We’re sorry if what we said was misunderstood”
“The situation is regrettable”
“Sorry but we have the right to do it and we reserve the right to do it again”

Sometimes a bad apology is because someone wants to hold on to their pride, or deep in their heart an apology can’t be right because they know they’re the hero of their own story.

In this episode Susan McCarthy and Marjorie Ingall of SorryWatch.com share some of what they see behind the bad apologies and offer good advice for doing better.

Listen For
4:23 Why Apologies are Important to Society
5:54 The Challenges (and Benefits) of Apologizing
9:59 The Key Elements of a Good Apology
13:15 Why Sometimes You Shouldn’t Apologize Right Away

Guests:
Marjorie Ingall
Website |Facebook| LinkedIn | Instagram | Wikipedia Page | Contact | Publishers Website for Book

Susan McCarthy
X | LinkedIn

SorryWatch.com

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Muck Rack’s 2023 State of Marketing and PR Leadership Report28 Jan 202400:22:06

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The report shows two-thirds of senior leaders say they would describe their role as both marketing and communications but there’s a clear shift happening toward marketing.

More focus on brand awareness, broader reach, building media relationships, and managing brand reputation.

What does that mean for budgets in 2024? For content strategy?

Muck Rack helps us understand the trends.

Listen For
4:14 The Roles of Marketing and Communications are merging
6:21 How Budget is Being Allocated
10:41 The Focus on B2B or B2C?
12:38 Is Enough Attention Being Paid to Internal Communications? 

Download the Muck Rack State of PR Report

Guest: Linda Zebian, Muck Rack senior director, communications and community
LinkedIn
Muck Rack
X | Instagram | LinkedIn | Threads | Website

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Challenging the Status Quo in PR Metrics21 Jan 202400:25:19

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Historically, our approach to setting objectives and evaluation criteria has been organizational-centric. What is the company trying to achieve? What behavioural changes are needed by our key audiences to accomplish those goals? How do we nudge or persuade the behaviours of our key audiences?

But is that satisfying those audiences? Is it ethical for us to think our job is to influence their behaviour? Are we considering how those audiences are evaluating us?

In this episode Anne Gregory, a past chair with the Global Alliance and CIPR, and a recipient of Lifetime Achievement awards from both the PRSA and CPRS, says a new approach is needed. One that marks a step toward a new direction, emphasizing a more inclusive and responsive evaluation framework that aligns with the dynamic nature of modern communications and stakeholder engagement.

Listen For
5:45 Anne’s Challenge of Traditional Evaluation Methods
8:28 Redefining the Purpose of Public Relations
10:46 Bridging the Gap Between Organizational Goals and Stakeholder Expectations
20:12 Aligning Communication with Your Societal Role and Stakeholder Expectations

Guest: Anne Gregory, Ph.D., BA, FRSA, HonFCIPR, Huddersfield University
University Website page | Email | X | LinkedIn

You can download An evaluation u-turn: From narrow organisational objectives to broad accountability by Anne Gregory and Jim MacNamara here

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Exploring the Myths of Body Language Analysis on TV and YouTube14 Jan 202400:27:07

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In March 2021 Prince Harry and Meghan Markle gave an interview to Oprah Winfrey that was absolute gold for fake You Tube body language experts. Some said it was a significant moment when she touched her nose. Others said she revealed all when she showed the tip of her tongue. And another said the tell-all moment was that one particular blink. The top five videos of those “analyses” generated 5.9 million views.

The Royals aren’t alone. A video analyzing the nonverbal communication of family murderer Chris Watts was watched by more than 38 million people. After the Johnny Depp/Amber Heard court case there were numerous body language experts on You Tube giving analysis like “when she licks her lips here, that’s when she’s lying.” Even Dr Phil has done videos analyzing precise body movements he said have definitive meaning.

The problem? It’s all voodoo. There is no acceptable scientific method to decode body language. There is no “language of the body.” It is pseudoscience wrapped in bells and whistles to delight and amaze. And it’s based on our human tendency, in our everyday lives, to make judgements based on what see and interpret which is influenced by our internal prejudices.

In this episode, the truth about nonverbal behaviour, and why misinterpretation can be downright dangerous to society.

Listen For
6:02 Debunking the Famous Myth that 93% of all Communication is Non-Verbal
14:21 How Misconceptions Influence Decision-Making
17:16 Non-Verbal Communication in Credibility Assessment
19:28 Challenges in Applying Non-Verbal Communication

Guest: Vincent Denault, Ph.D. , McGill University Postdoctoral Fellow
Website | LinkedIn | You Tube

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The Double-Edged Sword of Generative AI and Why it’s Part of a Broader Problem for Public Relations07 Jan 202400:20:35

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There may be an emerging overreliance on generative AI in marketing and public relations. While artificial intelligence can enhance efficiency and creativity, it shouldn't overshadow fundamental marketing strategies. PR and marketing often focus too much on tactics like AI, neglecting the importance of a coherent, overarching strategy.

Maybe Generative AI is part of a bigger problem.

Listen For
4:47 Strategic Focus Over Tactical Execution
8:27 The Role of Generative AI in Marketing and PR
11:01 The Value of Human Insight in Content Creation
13:27 The Emerging Role of Prompt Engineers

Guest: Joe Zappa, Founder Sharp Pen Media
LinkedIn | Sharp Pen Media LinkedIn | X | Website | Email

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FEED DROP – Learning Real Communication With Your Kids24 Dec 202300:34:06

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This is a FEED DROP of an episode of the Parenting and Personalities Podcast

Imagine your child still hasn’t cleaned their room although you’ve asked them to numerous times. You probably don’t need to imagine. You remind them again, this time in a stronger tone, perhaps even demanding. And they either don’t or they do but the communication between you is strained.

Another approach to this might be the “Curiosity Approach.” Your child doesn’t care about a clean room, they care that it’s THEIR room. They care about the ownership of it. So imagine interacting with your child on the possibilities they could do with THEIR room. Possibilities they realize for themselves can only happen if they straighten some things up.

The Curiosity Approach is just one of the tools Life Coach Ellie Bambury uses working with parents and their kids to help them forge real communication.

Guest: Ellie Bambury, The Big Sister Project
Instagram: @thebigsisterproject_
Facebook
LinkedIn

Contact Kate Mason:
Email | Website | LinkedIn | Facebook | X
Kate's book on Amazon

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How to Communicate – When People Won’t Evacuate10 Dec 202300:25:44

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Hurricanes, floods, wildfires. Depending on where you live there are times when authorities tell you it’s in your best interests to leave your home. This gets people to safety and creates necessary room for emergency teams they so desperately need.

Evacuation is scary for residents. Some may have a chronic illness, some are afraid their home or property may be damaged or looted, and yes good old-fashioned stubbornness is another factor. Sometimes people feel they can do a better job of protecting their property than emergency officials and they aren’t necessarily always wrong.

But emergency teams are beginning to notice a trend. The percentage of people refusing to leave is growing and that’s creating more danger. Additionally, there are stories of verbal abuse and intimidation toward emergency personnel trying to do a very difficult job.

What is a communications pro to do?

Guest: Tim Conrad, APR, Butterfly Effect Communications
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Coaching Politicians to be Better Communicators26 Nov 202300:21:13

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Politicians, like any public figures, sometimes make verbal slips or misspeak, leading to memorable and often humorous moments. Here are a few notable examples:

George W. Bush: Known for his malapropisms, one of his most famous misspeaks was when he said, "They mis underestimated me," combining "misunderstood" and "underestimated."

Barack Obama: In 2008, while campaigning, Obama mistakenly said he had visited "57 states" in the U.S., obviously misspeaking the number of states.

Dan Quayle: As Vice President, Quayle famously misspelled "potato" by adding an unnecessary "e" at the end during a school spelling bee.

Donald Trump: Known for his unique speaking style, Trump once referred to the CEO of Apple, Tim Cook, as "Tim Apple," which became a widely discussed gaffe.

Joe Biden once introduced Barack Obama as Barack America.

Keeping politicians on message and on strategy can be tough. In this episode we explore a few ways to do it.

Listen For
4:35 Storytelling in Political Communication
5:40 Understanding Your Audience and Choosing the Right Channels
7:26 Utilizing Digital Media
13:10 Crisis Management and Reputation Building

Guest: Krysten Copeland, KC & Co Communications
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What Kind of Public Relations Industry Will Gen Z Inherit? 02 Sep 202500:25:53

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PR really is at a crossroads… we’ve got old playbooks and new players coming in who want to change the rules. 

In its report Mind the Gap, USC’s Center for Public Relations reveals sharp divides between Gen Z and older professionals on everything from AI and hybrid work to media influence and corporate purpose.  

While Boomers and Gen X cling to the belief that human creativity will always be irreplaceable, Gen Z is charging ahead, optimistic about technology, eager for flexibility, and expecting brands to stand for something more than just profit. But will that energy survive once they step into leadership — or will they, too, get swallowed by the system?

In this episode, we sit down with Fred Cook, Director of USC’s Center for Public Relations and author of the Mind the Gap report, to explore whether we’re training young professionals for a world that no longer exists. Are we too obsessed with purpose and not focused enough on performance? Are old myths about PR holding us back? And most importantly — can Gen Z avoid the mistakes their predecessors made, or are they destined to repeat them? 

Listen For

3:04 The Weight on Gen Z’s Shoulders

5:15 Communicating Across Generations in a Fragmented Media Landscape

8:08 Polarization as a Business Model

12:02 The Death of Corporate Purpose?

17:56 Answer to Last Episode’s Question From Guest Ayeni Samuels

 

Guest: Fred Cook, Director USC Center for Public Relations

Email | X | LinkedIn 

Mind the Gap Study

Stories and Strategies Website

Curzon Public Relations Website

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Immersing Ourselves in AR, VR and XR Technologies. The Next Wave in Communications12 Nov 202300:24:50

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The University of Oregon has introduced the first master's program in immersive technologies, focusing on augmented reality (AR), virtual reality (VR), and extended reality (XR). The program aims to create thought leaders and strategists in the field, helping organizations understand and utilize these technologies.

Despite slower adoption rates than expected, AR and VR technologies are still experiencing steady growth. The program also highlights successful uses of AR and VR, such as the Australian wine brand 19 Crimes, which uses AR to animate the images of convicts on their wine bottles, providing a richer brand experience for consumers.

But are we ready to use these tools? Are our audiences ready to consume them? And how do we ensure they’re used to address not only business opportunities but social and environmental challenges?

Listen For:
5:11 The Emergence of Immersive Media in Marketing
7:40 The Challenges in Adopting AR, VR and XR Technologies
10:22 The Impact of Hype-Cycles on Technology Adoption
15:28 The Importance of Media Literacy and Strategic Communication in Emerging Technologies

Guest: Donna Z. Davis, Ph.D., APR
Associate Professor + Director, Immersive Media Communication Master’s Program + Director, Oregon Reality (OR) Lab | SOJC
Link to the Immersive Media Communications Master’s Program
X | Link to Donna’s VR publications

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FEED DROP: Six Presentation Tips for Advanced Speakers05 Nov 202300:36:08

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This week we’re offering another bonus episode in the form of a “Feed Drop” by The Speak Good Podcast. This episode was first published by Throughline Group in June 2022. 

Brad Phillips and Christina Mozaffari reveal six advanced public speaking tips – from how to present more effective slides to how to improve your look during a virtual presentation. 

 

Throughline Group
Website | Email | Blog | Listen to The Speak Good podcast

  

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The Four Traits of Inspiring Thought Leaders29 Oct 202300:20:32

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In today’s crowded digital landscape, standing out as a genuine thought leader amidst the cacophony of voices is a unique challenge. Many voices may be influential, but all can claim the title of a true thought leader. Some naturally gravitate to this role, others pursue it, a few stumble into it.

Some are bold visionaries. Others are evolved communicators, or they have a consistent presence (you know what they’re about). And then some are action-minded community builders.

Regardless of how one attains the status of “Thought Leader” it’s important for companies to provide the time and resources for thought leadership development. It should be an intentional part of a leader’s role, rather than just a side project. When nurtured correctly, it can yield significant benefits for the companies and individuals.

Guest: Kathleen Lucente
LinkedIn | X

Red Fan Communications
LinkedIn | Instagram | X | Website

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Finding the Four Minute Window15 Oct 202300:20:54

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In 1917 the US Government found a unique way to reach a mass audience before mass media even existed. Movies. When projectionists needed to change the reel mid-movie, that took about four minutes. That was the perfect window of time to deliver a patriotic message and support an effort that ultimately changed the world.

The four-minute speeches used an old tool (speeches) but embraced a newer technology (movies). And the true brilliance of the delivery was finding that window of time when people were most likely to listen.

In this episode we speak with the chair of the Public Relations Society of America (2023) Michelle Egan, exploring the modern role of communications professionals as we embrace emerging artificial intelligence. And we look at how the role might change over the next 50 years as technologies continue to evolve.

Listen For:
5:22 The adoption and perception of AI tools
7:13 Ethical considerations in AI
12:10 The evolution of the PR professional
15:29 The future of PR and professional communications

Guest: Michelle Egan, APR, Fellow PRSA, 2023 PRSA Chair

LinkedIn | Facebook |Instagram | X | PRSA | PRSA Code of Ethics

Read Michelle’s editorial “How Important is it for Your Organization to Have a Code of Ethics?”

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Harnessing the Influence of Wikipedia for Your Brand01 Oct 202300:19:55

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Wikipedia is one of the most-visited websites in the world. Additionally, it has influence. The information on Wikipedia is also disseminated across the web on Google’s Knowledge Graph and associated search page components, quick summaries of topics on Siri and Alexa, and even into news articles, podcast discussions, and government websites.

Wikipedia is also of interest for SEO practitioners, heavily influencing Google search results and now impacting outputs from generative AI software like Chat-GPT.

Everyone from journalists, investors, and your customers are using Wikipedia to understand your company. Do you understand how it works and what you can do about it?

Listen For
4:17 The importance of Wikipedia for PR and SEO
5:51 The role of Wikipedia editors
10:38 Brand presence on Wikipedia
12:13 Common mistakes Brands make on Wikipedia

Guest: Rhiannon Ruff
Email | LinkedIn | Lumino Digital’s website | Rhiannon’s book Managing a Crisis on Wikipedia

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Diverse Perspectives, Powerful Results: Multicultural Marketing Insights17 Sep 202300:20:07

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The benefits of a multicultural campaign should be obvious by now but let’s document some of them so it’s clear.

  • Reflect societal trends and values
  • You’re able to actually understand more of your audience/stakeholders
  • Involve people in appropriate settings and context
  • Create tailored marketing content and strategies
  • Broaden your brand’s story as inclusive of diverse cultures

September 15 through October 15 is Hispanic Heritage Month. It’s recognized in the United States, but also in Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Spain, Uruguay, and Venezuela. There’s also recognition in the United Kingdom, Canada, and Australia.

In this episode we connect with Cuban American Manuel Machado from CCOM Group which specializes in multicultural campaigns.

Guest: Manuel Machado, Co-Chair CCOM Group
Email | X | LinkedIn | CCOM Website |Forbes Article by Manuel

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The Role of Marketing and Public Relations in Central Asia: Explained03 Sep 202300:25:25

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It’s an area of the world so few of us in the west really understand. Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, and Mongolia. All countries that make up what we can refer to as Central Asia. The list of Global Top 100 companies is growing there as Google, Coca Cola and others understand how important it is.

In the midst of this region’s rapid growth and transformation, PR and Marketing specialists must consider the unique rules governing their work. The media landscape is different across the region with some nations embracing freedom of speech and press, while others follow a more government-controlled media approach and others still are influenced by powerful oligarchs. In this diverse media landscape traditional media is still powerful but now social media’s influence is growing rapidly and has become a powerful tool in shaping narratives and influencing public opinion.

Guest: Alexander Likhtman
Email likhtman@itcomms.io
Alexander’s bio and articles he’s written
On Facebook
On LinkedIn
On Instagram

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Cracking the Code to Low Journalist Response Rates20 Aug 202300:19:56

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Propel Media has released its Q3 2023 Media Barometer and again it’s showing journalists responded to only 2.99% of nearly 500,000 pitches sent to them. It’s the third straight quarter in which journalist response rates are below three percent and a rather clear signal to PR pros we need to shift our pitching tactics to beyond just mainstream media.

This year alone Buzzfeed News shut its doors, Vice filed for bankruptcy, ESPN laid off 20 on-camera personalities, the LA Times laid off 74 newsroom staff, and Insider nixed 100 jobs. Outside the US in Canada, Australia, and Great Britain similar stories are unfolding.

In this episode, why response rates are so low and which pitches have a glimmer of hope.

Guest: Zach Cutler, Propel
https://www.propelmypr.com/
LinkedIn https://www.linkedin.com/company/propel-crm/
Twitter @propelprm
Facebook https://www.facebook.com/PropelPRM 

Download the Propel Media Barometer – Q3 2023


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Change Your Mind = Change Your Brain06 Aug 202300:25:12

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Understanding the structural changes that happen in our brain when we change our minds adds a fascinating dimension to the study of this cognitive phenomenon. We already recognize that external factors such as new information, social influences and familiarity play significant roles in our decisions but exploring the underlying neural transformations provides deeper insights.

When we alter our perspectives or revise our beliefs, intricate neuronal connections within our brains undergo modifications. These changes involve the strengthening or weakening of synaptic connections between neurons to form new neural pathways.

Change your mind and you change you.

Guest: Allyson Andrade, Ph.D. Candidate Behavioural Neuroscience, University of Guelph

Aandra02@uofguelph.ca 

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Exploring Trust in Media Brands Today23 Jul 202300:21:16

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An online survey of 300 people in the United States, Germany, and South Korea explores consumer perceptions of media brands vs other brands. Among the findings:

  • When people trust the content shown on the platform, they were more likely to trust the platform (and vice versa)
  • The media channel being used (i.e., television news) has a significant impact on the level of trust in the content being consumed
  • We think of television, radio, film, music, social media, print, outdoor ads, and video chats as media brands
  • We don’t think gaming, online retailing, influencers or global tech brands are media

Guest: Steffen Heim
LinkedIn  

Download the study Exploring Trust in Media Brands today: Definition, Dimensions and Cross-National Differences

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Africa’s Missing Seat at the Global Public Relations Table 26 Aug 202500:25:05

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Ayeni Adekunle Samuel argues that Africa is often misunderstood or reduced to oversimplified stereotypes by global brands, agencies, and even tech platforms.  

Despite Africa’s complexity, diversity, and economic importance, key decisions — including PR, marketing, and tech strategies — are still shaped in places like New York and London, often without African expertise or context. 

Ayeni shares his personal journey as a Nigerian entrepreneur building a pan-African and international PR firm, highlighting both the structural barriers (like bias, access to capital, lack of representation) and the opportunities (especially in areas like AI and local innovation).

Listen For

4:15 The Africa Strategy Mistake Global Brands Keep Making

7:41 The Case for Local Advisors

12:36 PR Prejudice: The Hidden Hurdles African Firms Face Abroad

16:30 Africa Has Talent, But Not Opportunity

17:10 Answer to Last Episode’s Question from Guest David Gallagher


Guest: Ayeni Adekunle Samuel

Website | Email | Instagram

Stories and Strategies Website

Curzon Public Relations Website

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Influencing Behaviors Through Social Marketing09 Jul 202300:20:39

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One might use social media in a social marketing campaign but they are starkly different things. Social marketing is a marketing approach designed to influence behavior with the primary goal to be achieving the common good.

The first evidence of social marketing was in 1963 at the Indian Institute of Management when they introduced a national family planning program with high quality, government brand condoms distributed and sold throughout the country at low cost.

Other campaigns you know have followed the social marketing approach including anti-tobacco campaigns, skin cancer campaigns promoting the use of sunscreen with slogans like “Slip! Slop! Slap!”

AIDS, water conservation, and numerous health industry campaigns have also followed the social marketing approach.

 

Guest: Julie Colehour, Partner C+C
Julie is the co-author of Social Marketing: Behavior Change for Good, Edition 7
Connect with Julie on LinkedIn
Connect with Julie on Twitter
www.cplusc.com


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How to Make Internal Communications More Inclusive25 Jun 202300:21:49

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Measurement is a key part of the success of any professional communications plan. And it’s the same with internal communications. But the right kind of measurement, and measuring the right things is just as important.

 

A 2023 Deloitte Study shows 58% of corporate affairs leaders consider data and insights to be their top area for improvement. Good internal communication should go beyond proving value, it should be a strategic tool, helping leaders diagnose issues, find resources, create programs and take action based on insights from data analysis.

 

Guest: Aniisu Verghese, Ph.D.
https://www.aniisu.com/
aniisu3@gmail.com  

Look for Aniisu’s newest book Inclusive Internal Communications on Amazon

 

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The Best PR Campaign that Changed the World11 Jun 202300:37:31

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The Chartered Institute of Public Relations (CIPR) has launched an initiative to find the ultimate Campaign that Changed the World over the last three quarters of a Century. CIPR is asking YOU to vote on one of the seven PR Campaigns shortlisted below as the best in the last 75 years:

  •  1948-59 Rosa Parks and the Montgomery Bus Boycott 
  • 1960-69 Civil Rights Movement in the United States 
  • 1970-79 The first Earth Day 
  • 1980-89 AIDS activism: a medical breakthrough 
  • 1990-99 Virgin Atlantic vs British Airways 
  • 2000-09 iPhone Launch 
  • 2010-19 Climate Change: The Paris Agreement 
  • 2020-23 Covid, vaccinating the world


You’re familiar with each of these including some iconic moments and sound bites, but how much do you know about the actual campaigns? We cover them all in this episode.


If you were to pick just one… JUST ONE… what would it be?

 

Read the CIPR News Release
SPOILER - Voting closed June 23, 2023 and the winner was...
2000-09 iPhone Launch 

 

Guest: Anne Gregory, Ph.D., BA, FRSA, HonFCIPR, Huddersfield University

Email a.gregory@hud.ac.uk 

On Twitter @gregsAnne 


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The Evolution of the Communications Engineer28 May 202300:24:59

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With the emergence of more generative AI (see Chat GPT3 or GPT4…) there’s a new required skillset emerging in Communications – we are going to need skilled people who know how to prompt the AI software successfully. Prompt engineering is a concept in artificial intelligence in which the description of the task the AI software is supposed to accomplish, is embedded in the input. 

 

Those who know how to speak with the software, to prompt the most effective outputs, become extremely valuable. Very quickly this is changing how young people prepare for a career in PR, with many including data science now in their studies.

 

Aaron Kwittken saw this coming. He built a new PR platform that leverages natural language processing and machine learning to help brands more effectively target and pitch journalists around the world. It’s an idea that makes perfect sense now, but it was a tougher sell to investors when it first started.

 

Guest: Aaron Kwittken, founder and CEO Prophet and Stagwell Marketing Cloud’s Comms Tech Unit
Web page https://www.prprophet.ai/
Aaron’s personal weg page https://aaronkwittken.com/ 
Email Info@AaronKwittken.Com

 
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Oh the Things We Can Do With Generative AI (including Chat GPT)14 May 202300:25:20

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It’s as if we have a new toy. When Open AI released Chat GPT-3 last November, and made it fully accessible to the public, it suddenly changed how we can create engaging and relevant content for our audiences, with just a few prompts.

Not only can we CREATE content, but we can also gather valuable insights into customer behaviours and preferences like never before. By analyzing the data generated by customer interactions, businesses can identify patterns and trends they can use to optimize their strategies.

But it’s all so new for so many of us. What exactly can we do with this NEW TOY?

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Guest:  Brad Williamson, Lead Strategist Catch Digital
Catch Digital website https://www.catchdigital.io/
Email hello@catchdigital.io 

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How AI Tools Are Already Impacting the PR Profession – And Where It’s All Going30 Apr 202300:22:23

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We’ve seen this coming for a long time, but thanks to skepticism, and maybe a little sleepwalking, it’s never really bubbled to the top. 

But with the launch of Open AI’s ChatGPT Tool in November 2022 based on the GPT-3 dataset there’s a sudden surge of interest in in the PR industry around what’s happening with Artificial Intelligence and how we might be either impacted or supported (depending on your personal level of optimism).

An exceptional new report by Stephen Waddington and Andrew Bruce Smith, available through CIPR looks at 10,000 marketing tools and focuses its analysis on those related to public relations.

And if you suspected Chat GPT is just the tip of the iceberg – you’re right.

Download the Artificial Intelligence (AI) tools and the impact on public relations (PR practice (2023)

 

Guest: Stephen Waddington, Founder and Managing Partner of Wadds Inc.

Website https://www.wadds.co.uk/ 

Email stephen.waddington@wadds.co.uk 

Follow on Twitter @wadds 

Follow on LinkedIn

 

Listen to our 2020 episode with Jean Valin and Anne Gregory examining the AI in PR Ethics Report.

 

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FEED DROP – Micro Influencers – When Smaller is Better23 Apr 202300:19:02

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This week we’re offering a bonus episode in the form of a “Feed Drop” by the podcast Woman Up With the Sister Brand. This episode was first published by Woman Up in early March 2023

Macro influencers offer huge audience numbers, sometimes in the millions. But right now the trend is toward micro influencing and there are all kinds of reasons for that not the least of which is there are “fake” macro influencers out there charging insanely high fees AND THEY’RE BEING FOLLOWED BY BOTS.

Micro influencers also tend to bring, not only a targeted audience but a loyal one. Forbes estimated micro influencers offer a 60% higher engagement rate which leads to a 20% higher conversion rate. They’re often more willing to work with new or smaller brands and best of all they provide access to niche communities.

But how do you know the right micro influencer to choose? How do you know they’re “On Target?” And what kinds of fees are the going rate?

Listen to, and follow, Woman Up With the Sister Brand https://thesisterbrand.com/podcast 

What do you think of the Feed Drop Concept? Let us know in this anonymous survey

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Social Media is OVERRATED!!16 Apr 202300:20:17

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A 2023 new study by Social Insider reveals what most social media experts already know. Engagement by followers on social media – ALL social media channels – is down… again. While Tik Tok ranks by far the highest for engagement, it too is in decline.

But more and more leaders, PR pros, marketers, continue to rely on social media. Many think it’s just a matter of “going viral” or growing their following to the point they can be considered an influencer. None of that is impossible but maybe more than a little exaggerated. While social media has value, it’s increasingly evident it’s only a tool in the box.

In this episode, PR veteran Robert Wynne has some cautious words about putting all your eggs in the social media basket.

Guest: Robert Wynne, President Wynne Communications
Email Robert rob@wynnepr.com
Website https://www.wynnepr.com/
Robert’s Book: The Persuasion Business on Amazon
Check out the Med-PR Networking Conference in New York https://www.wynneevents.com/med 

Read the Social Insider blog referenced in these show notes. 

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PR and Marketing for Web 3.002 Apr 202300:24:09

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Web3 marketing refers to marketing strategies and tactics specifically designed to reach audiences within the Web3 ecosystem. Web3 refers to the decentralized and distributed internet and the technologies that enable it.

There are many ways to interpret Web3 communications. It might include using a decentralized social network or web forum to engage with audiences, using blockchain-based systems to track and verify the effectiveness of marketing campaigns, or using decentralized apps (often called dApps) to create interactive and immersive marketing experiences in a digital world. 

Guest: Robert Lund, Chief Creative Officer and Co-Founder Studio TBD
Website https://studio-tbd.io/
Twitter https://twitter.com/StudioTBD_NYC
Insta https://www.instagram.com/tbd.products/
Email info@studio-tbd.io 

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Digging Deeper Into the Edelman Trust Barometer19 Mar 202300:18:18

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Trust is at the core of all great relationships. With it, the living and working environment is energetic, productive, a joy to be in. Without it there’s lethargy and it’s almost impossible to move forward.

Trust provides a sense of safety.

For the last 23 years the Edelman Trust Barometer has helped leaders gauge who people believe in and who they expect to step up. Right now it’s business leaders who are assuming the leadership mantle. Business has emerged as an ethical force for good in an increasingly polarized world.

In this episode we speak with the executive director of Intellectual Property of the Edelman Trust Institute.


Guest Tonia Ries, Executive Director, Thought Leadership, Edelman Trust Institute
trustinstitute@edelman.com
2023 Edelman Trust Barometer https://www.edelman.com/trust/2023/trust-barometer

Read the Facial Resemblance Enhances Trust study from McMaster University

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It’s Groundhog Day in the Public Relations Industry 19 Aug 202500:30:48

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Why is the PR industry still having the same tired conversation? Year after year, event after event… while the world moves on without us? 

We talk about getting a seat at the table, then sit quietly when we do. 

We debate metrics like we haven’t had decades to solve them. 

We celebrate awards for campaigns that often say nothing and change even less.

We hold events that are same panel conversations… different year.

Somewhere along the way, the industry built for cultural leadership got stuck in a cycle of repetition, imposter syndrome, and comfort. 

David Gallagher of Folgate Advisors is a veteran voice who’s seen the industry from the inside and isn’t afraid to say what others won’t. It’s time to stop outsourcing our thinking and start redefining what this industry is actually for.

 Listen For

4:58 Are We Really as Dynamic as We Claim?
10:22 Why PR Avoids True Innovation
11:34 How PR Lost Its Science-Driven Edge
17:43 Following the Wrong Model: PR as Advertising’s Shadow
19:30 Answer to Last Episode’s Question from Guest Bill Welser 

Guest: David Gallagher, Folgate Advisors

Email | LinkedIn | Folgate LinkedIn 

Stories and Strategies Website

Curzon Public Relations Website

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The Truth About Umms and Uhhs05 Mar 202300:24:46

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If you aren’t accustomed to hearing your own voice it’s one of the first things that stands out… all those umms and uhhs. 

One out of every 60 words we say is umm or uhh.

Interview guests will frequently ask “Could you edit all those out?” 

At Toastmasters someone is even assigned to count your umms and uhhs as you present and report them to you (that’s not distracting at all).

But what do those verbal fillers really mean? Are they necessarily negative? Is there a threshold whereby too many suddenly becomes negative? Should you work to eliminate them from your speech?

Or is it possible these little expressions are essential pieces of the fabric and machinery that make up verbal conversation and understanding?

Guest Nick Enfield, BA (Hons) (ANU), PhD (Melbourne), FAHA FASSA FRSN
Professor Linguistics, Director Sydney Social Sciences and Humanities Advanced Research Centre
Email: nick.enfield@sydney.edu.au
Website: http://nickenfield.org/ 

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Headlines with Ragan’s PR Daily – Chat GPT and Other News19 Feb 202300:18:45

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Things happen fast in the world of public relations and marketing and Ragan’s PR Daily is one of the best ways to keep on top of industry best practices and new ideas.

In this episode we chat with the Executive Editor of PR Daily, Allison Carter about:

  • 2:43 ChatGPT – Read the article in Ragan’s
  • 6:26 Netflix’ Password Sharing Nightmare – Read the article in Ragan’s
  • 10:13 Is Social Media Heading in the Right Direction? – Read the article in Ragan’s
  • 12:48 Journalist Response Rates are Down – Read the article in Ragan’s
  • 15:59 Culture Wars Claim M&M’s – Read the article in Ragan’s 

Guest Allison Carter, executive editor of PR Daily
@allisonlcarter on LinkedIn and Twitter

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Is the Person You’re in Conversation With – Faking it?05 Feb 202300:21:39

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We all fake human connection from time to time. We’re tired, the person we’re speaking with just doesn’t get it, or they’re deliberately trying to be difficult. Sometimes, and we wouldn’t want to admit this out loud, but sometimes the person talking to us just isn’t important enough for us to care. 

One form of this happens with interviews celebrities, athletes, and politicians give every day. With some of those interviews you can see the person being interviewed is enthused and interested but other times they’re either uninterested or giving us that “Fake Personality.”

Guest: Kayley Hamilton, CEO Kayley Media
Website https://www.kayleymedia.com/
Connect with Kayley on:

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Do Sales Funnels Still Work? Or Is the Concept Springing Leaks?22 Jan 202300:17:51

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The concept of the sales funnel is more than a century old. But depending on which Marketing Guru you listen to today – the funnel concept is either long dead or consistently proving itself alive and well.

Common criticisms:

  • Too linear
  • Imply a finite end
  • Focus on conversion
  • Rely on abundant attention 

Are funnels being replaced? Or do they still capture the customer journey?

Guest: Megan Dougherty, One Stone Creative
Send Megan an email https://onestonecreative.net/contact/
On Twitter @oscpodcasting
On Instagram @oscpodcasting
Download the 2022 State of Business Podcasting Report

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When Lies Build Trust08 Jan 202300:22:50

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In this age of misinformation and disinformation we can all agree lies and deception are bad right? 

Aren’t they?
Philosophers, psychologists, economists – and all those morality experts on social media have always insisted deception harms trust.

Four Behavioral Science studies done through the Wharton School at the University of Pennsylvania show that assertion just isn’t true. In fact, there are lies we hear, knowing they are lies, that make us trust those liars even more.

So what’s the truth about lying?

Guests Maurice Schweitzer, PhD and Emma Levine, PhD: 

Emma has a PhD from the Wharton School, University of Pennsylvania; a BA (philosophy, politics, and economics) and BS (economics) from the University of Pennsylvania. She is an Associate Professor of Behavioral Science and the Charles E Merrill Faculty Scholar at the University of Chicago Booth School of Business.

Emma.Levine@chicagobooth.edu 

Maurice has a PhD in economics, is the Cecilia Yen Koo Professor of Operations, Information, and Decisions and Management at the Wharton School at the University of Pennsylvania. He is the Director of the Wharton Behavioral Lab and has published over 100 articles on trust, negotiations, and emotions. 

Schweitzer@wharton.upenn.edu

Link to Emma and Maurice’s study Prosocial Lies: When deception breeds trust


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Integrating the Newer Tools Into Traditional Marketing and PR25 Dec 202200:21:32

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Things move so quickly now it almost seems wrong to consider digital marketing, SEO, influencer marketing, and even social media as “newer tools.” But the way in which we use them, our habits, and even connected applications, are changing fast.

Our clients still need us to help them strengthen their brands, make breakthroughs into new markets, launch products and services. We had better know how to use these newer tools as well as the tools and applications built to go with them.

Guest: Anna Crowe MBA, CEO Crowe PR
https://crowepr.com/
info@crowepr.com 
On Instagram and Twitter @acrowepr

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A Close Look at Today’s Social Media Channels With Grey Group11 Dec 202200:28:23

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According to the Datareportal July 2022 global overview more than half the world now uses social media (59%). 4.7 billion people around the world are using social media. 

The question is no longer whether people are using social media but what they’re using them for and how can comms pros and marketers harness this growing habit?

Grey Group ranks among the world’s top advertising and marketing agencies and in this episode, two of their social media leaders helps go beyond what’s trending to actually understand what’s happening with social media and how we can harness its true power most effectively.

In this episode we talk about the latest trends in social media and forecast what’s next for each channel. Will Twitter survive? Will Snapchat? 

Guests: Joey Scarillo, Caine Fair – Grey Group
podcasts@grey.com

Listen to Grey Group’s Podcast 5Things: This Week in Social
On Apple Podcasts
On Spotify

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Taking an Organizational Stand on Social and Political Issues. Is it Worth it?27 Nov 202200:27:00

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In February 2022, the New York Times reported findings from interviews with undergraduate seniors entering the workforce as well as a recent survey of millennials (some of whom are now in their 40’s), about their expectations of companies for whom they intend to work. 61 percent said they preferred companies who take a stand on social issues. Half said they would quit their job if it didn’t align with their values. None of this is surprising, it’s been a trend for years.

To engage in Corporate Social Responsibility means in the ordinary course of business a company is operating in ways that enhance society and the environment. 

But does CSR require taking a stand publicly on social and political issues? Many say it does. 

Critics say if a company embraces diversity and inclusion, how can it also “take a stand?”

One company that’s not just talking the talk but walking the walk when it comes to social and political issues, is Cision, a comprehensive communications platform serving public relations and marketing professionals widely known for its global newswire services.

Guest: Jay Webster, Cision Chief Product & Technology Officer and Cision Comms Cloud President
On LinkedIn @Jay Webster

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Building Reputation Capital Before the Crises13 Nov 202200:25:03

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No doubt you already know tenets of good crisis planning: Be prepared, be accountable, respond quickly (or at least timely), tell the truth…

Several years of living in a COVID World and the sudden emergence of all those crisis experts has the basics of crisis management drilled into our heads.

But one aspect doesn’t get as much hype: The need to build a solid reputation in advance so, like armor, it will protect you when the crisis hits.

A new book by TJ Winick dives into this principle.

Guest: TJ Winick
More about TJ
TJ’s book Reputation Capital: How to Navigate Crises and Protect your Greatest Asset on Amazon 

Contacting Stories and Strategies
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Halloween Special: Those Career Moments That Terrify Us30 Oct 202200:31:33

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We’ve all had those moments in our careers. Moments of sheer terror. That time we emailed to “Reply All,” that time we put the wrong phone number or website in the news release, that spelling error you didn’t catch before distributing the newsletter to thousands of people.

And sometimes the terror is out of our control. That horrible, unethical boss, that huge project you’re assigned that you aren’t ready for, and co workers from Hell!

That time you were fired.

It’s little comfort but these moments have happened to everyone. And if you haven’t experienced a moment of terror yet… it’s your turn next. 

Guests:
Jolene (Jack O Lantern) Ondrik
Eye on Culture
jolene@eyeonculture.ca
Jolene’s previous episode on Stories and Strategies (Apple link)

Doug (Danger) Lacombe
Communicatto Inc
doug@communicatto.com
Doug’s previous episode on Stories and Strategies (Apple link)

 
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Rebranding a Country12 Aug 202500:25:40

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What does it take to rebrand an entire nation? Not just a logo or slogan—but the name itself. Gökhan Yücel helped lead the campaign to officially shift the international name from Turkey to Türkiye.  

It’s a move that goes far beyond semantics—touching diplomacy, identity, and global perception. Gökhan pulls back the curtain on how such a monumental change has been communicated to the world and why it matters more than most of us think. 

But this conversation goes even deeper. From repositioning Türkiye as the “nexus of the world” instead of merely a bridge between East and West, to attracting the next generation of global investors, to reshaping the way governments confront disinformation and how strategic storytelling can reshape the image of an entire country. 

Listen For

3:06 Renaming a country… where do you even start?
6:53 How “country as brand” became a global strategy
9:42 “Hype is the new narrative” 
13:57 Branding Türkiye for audiences in the West
16:33 From SEO to AEO — marketing in the AI era
18:15 Answer to Last Episode’s Question from Guest Bill Welser IV

Guest: Gökhan Yücel, Campaign Designer Hello Türkiye Country Rebranding Campaign

Email | X | LinkedIn 

Hello Türkiye Campaign (YouTube)

Türkiye Century Campaign (Official Site)

 

Stories and Strategies Website

Curzon Public Relations Website

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The ORID Method for Structured Conversation16 Oct 202200:24:33

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You know how this feels. You’re called into a meeting on something important where a decision or action must be determined. But in the meeting, everyone takes turns making different points (presumably so they feel they’ve contributed to the meeting in front of their superior), the conversation goes wayward and when it comes time to making the decision, everyone’s confused or (worse) misled. This is typically the point where the most senior person in the room then makes decisions, essentially based on what they thought before they entered the room, and the meeting has been a waste of time.

It just doesn’t have to be this way. 

The ORID method (Objective, Reflective, Interpretive, Decisional) traces its origins to a person named Joseph Matthews, a US army Chaplin who had just come home from World War Two. When he returned to his university professorship, he was consumed with the need to help people process the events of their lives – to help people build meaning from their own trials. 

Matthews met an art professor who showed him that any encounter with art involves a trialogue – or three-way conversation – between the art, the artist, and the observer. The Professor explained:  

"First you have to take the work of art seriously by observing carefully what's there, and what's not. Then you must look seriously at what is going on inside of you as you observe the art to see how you are reacting, what repels you? What delights you? You have to peel back layers of awareness so that you can begin to ask what it means to you. Art, the professor explained, is like listening. You must work to create your own meaning from an artwork, or a conversation.”

Matthews recalled his exposure to phenomenology - the study of phenomena and brought to mind readings of Soren Kierkegaard. Matthews used this structure to create, what was called the art form conversation, and what facilitators affectionately call the focused conversation method. The idea is a structured conversation that helps participants develop their thinking in a logical manner but following a natural human process for focused communication. Logic and facts are introduced first, then emotion is welcomed, followed by interpretation, and then a decision or resolution to the thinking process.

In this episode we talk with Robin Parsons, a seasoned professional facilitator who uses the ORID method all the time.

Guest: Robin Parsons, MBA, CPF, CTF
Parsons Dialogue Ltd.
Website https://www.parsonsdialogue.com/
Email info@parsonsdialogue.com  

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New Research Suggests We Each Have 6,200 Thoughts Per Day02 Oct 202200:29:40

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Researchers at Queen’s University in Canada have established a method that, for the first time, can detect indirectly when one thought ends and another begins. Dr Jordan Poppenk and his team call them “Thought Worms,” consisting of consecutive moments when a person is focused on the same idea.

This is an extraordinary window into the mind for anyone in professional communications and marketing. Scientifically understanding how consciousness flows from one thought to the next, and the rate at which this happens, gives us keen insight into understanding, and yes, the ability to persuade effectively. For example, how many thoughts will a person actually have while drinking a cup of coffee? And does the action itself (sitting down for coffee) influence how we think?    

In this episode we talk with the lead researcher, Dr Jordan Poppenk to better understand our Thought Worms.

Guest: Dr Jordan Poppenk
Canada Research Chair in Cognitive Neuroscience
Contact Dr Poppenk through Queen’s University

Download the research paper 

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How to Pitch Micro Media (Like Podcasts)18 Sep 202200:21:35

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Micro media is a somewhat new term we can use to describe media created by companies, brands and individuals housed (mainly) online. Personal blogs and corporate sites that invite fans and industry leaders to contribute, are two other examples.

In the olden days (circa 1980) the most common way to promote your business was to buy advertising in macro media outlines – usually via a big PR firm. But technology and social trends have changed. 

Micro media outlets are gaining significance as they grow larger and larger audiences. Podcasts are a perfect example. There are 120 million podcast listeners in the United States but according to the podcast index there are barely 300,000 podcasts with new episodes in the last month. So, micro media outlets are beginning to sway the narrative of public opinion away from the traditional media gatekeepers.

And micro media sources give the best opportunity to drill down into niche audiences which have always been extremely valuable.

In this episode, how to hone your pitch to micro media sources. 

Guest: Shelby Janner, Zilker Media
Zilker Media website
Sign up for Zilker Media’s Podcast Guest Insider
Use the Stories and Strategies Coupon Code with the Podcast Guest Insider: @Stories10
Email Shelby shelby@zilkermedia.com.

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