Property Management Brainstorm – Détails, épisodes et analyse

Host Bob Preston engages in a dynamic discussion with Barak Shamir of Showdigs, shedding light on the challenges property managers face during the leasing season. This conversation not only helps property managers prepare for the busy season but also offers a solution by showcasing how Showdigs can empower them to optimize their operations. Barak elaborates on the various aspects of leasing efficiency and how Showdigs can be a game-changer in streamlining their leasing process. 

Takeaways

• The leasing season brings increased turnovers, inspections, and showings.
• Inefficiencies in processes can lead to staff burnout and lost business.
• Showdigs can help property managers streamline operations.
• Consistency in inspections and reports is critical.
• Squatters pose a significant challenge for property managers.
• Preventing rental fraud is essential.
• Showdigs offers a pay-as-you-go pricing model without tiers 
• Visit Showdigs at booth 605 at the NARPM Broker/Owner Conference in Amelia Island, Florida, April 16-18, 2024.

Chapters
01:35 Introduction of Barak Shamir and Discussion on the Leasing Season
04:30 Problems Faced by Property Managers During the Busy Season
14:25 Introduction to Showdigs and its Solutions
19:15 Showdigs Midroll Commercial
25:00 Consistency in Inspections and Reports
26:40 Dealing with Squatters
30:45 Preventing Rental Fraud
33:40 Summary of Showdigs Features
35:38 Pricing and Getting Started with Showdigs

Featured Sponsor: Showdigs
Tired of wasting hours stuck in traffic running between your properties? Showdigs can save you time and money without compromising your conversion rates. Learn more about the only all-in-one leasing software that can handle all of your fieldwork. Go to https://www.showdigs.com/pmb, fill out the form, and when you sign up for Showdigs, you’ll get to activate your first five properties for free.

Connect with Showdigs: https://www.showdigs.com/pmb

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

In this episode, renowned property management expert Tiffany Rosenbaum and seasoned host Bob Preston delve into property management failures and entrepreneurs' struggles. Drawing from their extensive experience, they underscore the importance of learning from failures and mistakes encountered in the journey of growing businesses. 

Takeaways

• Failures are part of the entrepreneurial journey.
• Self-doubt is common among entrepreneurs.
• Effective processes are crucial for success.
• Micromanagement can hinder the growth. 
• Anticipating customer needs can set a business apart.
• Continuous learning and embracing struggles are essential.

Chapters
02:00 Introduction and Background
04:02 Importance of Discussing Property Management Failures
04:50 Struggles and Self-Doubt in Entrepreneurship
14:07 LeadSimple Midroll Commercial
17:20 Common Failures in Property Management
20:50 Implementing Procedures and Processes
28:30 Embracing Struggles and Continuous Learning

Connect Tiffany Rosenbaum:   
https://www.linkedin.com/in/tiffany-rosenbaum-b8a75011b/

Featured Sponsor: LeadSimple
LeadSimple consolidates leads, process, and communication management – plus coaching, content, and best practices – into one easy-to-use platform for property managers and real estate professionals. We’ve simplified the complexities of
property management so our clients can now work on their business instead of on their business to achieve even more than they thought possible. https://www.leadsimple.com/

Our Industry Icon Sponsors supporting the show:
SureVestor (https://surevestor.com/)
Blanket (https://blankethomes.com/)
VPM Solutions (https://www.vpmsolutions.com)
RentScale (https://rentscale.com/)
APM Help (https://www.apmhelp.com/)
Upkeep Media (https://www.upkeepmedia.com/)
Second Nature (https://www.secondnature.com/)
zInspector (https://www.zinspector.com/)
Showdigs (https://www.showdigs.com)
LeadSimple (https://www.leadsimple.com/)

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Churn rate – or also known as attrition rate – is something we all try to avoid but it is a big problem for most property managers. Our guest today unpacks what he is doing to address this challenge. 

Lior Abramovich is Co-Founder and CEO at Blanket, a company helping property managers keep their doors open by building thriving relationships with their clients. Tune in as he and host Bob Preston unpack the many definitions of churn, understanding each client, why we need to invest more in relationships, and much more. 

Topics covered:

(02:03) Lior Abramovich’s background and what Blanket does

(13:28) Understanding more about churn rate

(20:09) What is positive churn?

(23:12) How Blanket reduces churn

(26:45) How the Blanket dashboard works

(32:01) The data and technology behind Blanket – in layman’s terms

(33:31) The goals of a property owner versus the property manager

(38:55) Getting commission on deals

(43:08) Blanket’s business model

(49:20) Comparing to other marketplace platforms

(53:48) The customer reactions to Blanket so far

(57:00) The art of building relationships with clients

Connect with Lior Abramovich
https://www.linkedin.com/in/liorabramovich/

We're giving a huge shout-out to our amazing Industry Icon Sponsors for supporting our show:

Surevestor
Blanket
VPM Solutions
RentScale
APM Help
Upkeep Media

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Our listeners have been eager to hear the latest updates on being a landlord during the COVID-19 pandemic. On this episode, Bob discusses this topic with Tracey Merrell, Managing Attorney of Education, at Kimball, Tirey & St.John (KTS), a law firm with a practice in California residential landlord/tenant law.

Comments made for this broadcast are for general information purposes only and is not intended as legal advice. Participation in the podcast will not create an attorney-client relationship between the listener and Tracey Merrell or with Kimball Tirey and St. John. For advice with specific issues, please contact an attorney. Discussions of the new legislative updates are not exhaustive and are potentially fluid situations and the interpretation of the laws may change as they have been recently passed.

Topics Covered

[2:55] The episode is within the context of California landlord/tenant law.

[3:55] Introduction to Tracey Merrell, her background, and position at KTS.

[4:45] KTS risk management disclaimer.

[6:10] Governor Gavin Newsome’s Executive orders N-28-20 and N-37-20 regarding moratorium  on evictions during the COVID-19 pandemic.

[10:15] Stipulations for tenants seeking rent forbearance and eviction protection.

[13:15] Can landlords negotiate with tenants claiming COVID-19 hardship on a rent repayment plan?

[17:30] California Judicial Council adopted Emergency Rule 1.

[21:08] California State Assembly Bill 1828.

[24:10] Preventing price gouging during a California State of Emergency.

[28:30] Tracey shares some great advice on how to treat people with respect and empathy.

Connect with Tracey

Kimbell, Tirey, St. John LLP
Email:info@kts-law.com

Connect with Bob 

North County Property Group

Resources

Free eBook: Bob Preston’s new eBook, Best Practices for Renting Your Home, is a free download, find it here as a free download! https://www.ncpropertygroup.com/ebook

Episode Transcript

Sponsor

Seacoast Commerce Bank: Business banking for property managers, ensuring that your accounts are set up to meet compliance standards, so your company and clients’ funds are properly protected.  https://sccombank.com/

This episode is always

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

On this episode of Five Minute Friday, Bob shares the story of key decision making at North County Property Group in adapting the company to telecommuting, new workflows, technology for virtual tours, self-showings, and more during the COVID-19 pandemic. Most of the changes were proactively made as early as March 13, 2020, six days before California Governor Gavin Newsom issued the first statewide stay-at-home orders in the country to establish consistency to slow the spread of COVID-19. It has now been seven weeks of shelter-in-place, in a fluid and unprecedented time, during which the company had its opportunity to “Be the Lighthouse”.

Topics Covered

[1:00] Bob describes the company's Friday staff meetings before the pandemic and previously using consensus in decision making.

[1:30] How things quickly changed, requiring decisiveness to focus on the greater good for the safety and health of the company's stakeholders.

[1:54] Bob explains what he means by "Be the Lighthouse".

[2:50] The importance of staying ahead of the curve in response to the COVID-19 crisis.

[3:50] What Bob communicated and expected from each of his staff members.

[5:21] What Bob has learned over the past seven weeks.

[5:35] Be the Lighthouse to help your team navigate back to solid ground.

Connect with Bob 

North County Property Group

Resources

Staying Focused Checklist

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn,

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

One of the most common water related incidents at rental properties is leaking or failing water heater. There has never been a time when hot water might be more essential, with all of us on stay-at-home orders, than during the COVID-19 pandemic. A failing water heater is a huge inconvenience to the homeowner or tenant who has to live without hot water for some period of time. 

Scott Costa represents a company that specialized in one thing ... Water Heaters Only know a thing or two about the topic. On this episode, Bob and Scott discuss why water heaters fail, what are the signs to look for when a water heater needs to be replaced, what the options are for selecting a water heater, and the new California building codes related to water heater installation.

Topics Covered

[3:20] Scott's background and intro to Water Heaters Only

[4:45] Getting a water heater 24/7/365

[6:30] Keeping hygienic and sanitization practices during COVID-19 pandemic

[9:20] Why do water heaters fail?

[11:10] Building codes in California and San Diego pertaining to water heaters

[17:25] Why do water heaters cost so much more than they used to?

[19:00] Circumstances which might favor installing a tankless water heater

[26:05] The Emergency Shutdown Instruction Sticker on the front of the water heater

[28:13] Signs that a water heater might be starting to fail 

[31:00] Recommended regular service and maintenance for water heaters 

[32:35] Potential danger of carbon monoxide emissions

[34:30] Scott shares some great feel-good success stories

Connect with Scott

Water Heaters Only

1-800-833-4571

Connect with Bob 

North County Property Group

Email info@ncpropertygroup.com 

Resources

Episode Transcript

Free eBook: Bob Preston’s new eBook, Best Practices for Renting Your Home, is a free download, find it here as a free download! https://www.ncpropertygroup.com/ebook

Sponsor

Square:  Have you heard of Square? Accept credit cards, power your business with the free point-of-sale app, get real-time sales reports, and much more. $1,000

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Property Management Brainstorm had temporarily paused producing the show, taking a brief hiatus, during the peak of the COVID-19 pandemic. There is so much to catch up on and we are pleased to let you know we are back in production!  

On this episode, Bob explains the reasons for taking a break with the podcast and what changes his team has made in the meantime during the COVID-19 pandemic to stay focused on managing their properties while keeping their staff and tenants safe and healthy.

Topics Covered

[1:35] Bob announces Property Mangement Brainstorm will reinstitute production of the show starting today!

[2:40] The reasons why Property Management Brainstrom was paused during COVID-19.

[4:15] Adjusting to working remotely as a property management team and how North County Property Group has stayed connected.

[5:15] Precautions taken in the daily workflow during the COVID-19 pandemic.

• Virtual team meetings
• Working with vendors on essential property maintenance items using CDC guidelines
• Adjustments made in showing properties to prospective tenants
• Utilizing 3D virtual tours to show properties remotely
• Adopting self-showing technology and lockboxes
• Using PPE and scheduling santizing cleaning

[9:25 ] Coming next week: communicating with tenants and owners about challenges in rent payments, rent forbearance, and moratoriums on eviction.

Connect with Bob 

North County Property Group

Resources

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Play Podcasts, Stitcher, Spotify, and YouTube.

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We’re all feeling uncertainty around the mounting COVID-19 health crisis. And what serves as a best practice today may change tomorrow.

On this episode, Bob shares his decision to temporarily suspend production of Property Management Brainstorm in light of the Coronavirus pandemic. He discusses the daily changes in processes and mindset adjustments required of landlords and property managers during this unprecedented time. 

Bob goes on to explain the possibility that he will do an occasional check-in regarding current events or news related to the industry while production is suspended. Listen in for Bob’s thoughts on staying safe and healthy in the coming weeks and find out when he plans to be back on the air with another episode of the Property Management Brainstorm show! 

Topics Covered

[0:53] The uncertainty we’re all feeling around the mounting COVOID-19 health crisis

[1:12] How the Coronavirus pandemic requires daily changes in processes and mindset adjustments for us as landlords and property managers

[1:24 ] What’s behind Bob’s decision to temporarily suspend production of the Property Management Brainstorm show

[1:50] When Bob plans to be back on the air with new episodes

[1:58] The possibility that Bob will do an occasional check-in regarding current events or news related to the industry

[2:03 ] Bob’s appreciation for Property Management Brainstorm listeners and hope that you’ll stay safe and healthy in the coming weeks

Connect with Bob 

North County Property Group

Resources

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Play Podcasts, Stitcher, Spotify, and YouTube.

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

The Coronavirus pandemic is on everyone’s mind right now. So, what can we do as landlords to protect the health and safety of our staff, property owners, tenants and vendors?

On this episode of Five Minute Friday, Bob explains how the North County Property Group team is staying on top of our job responsibilities through a remote work setup and what you can do to reach us if need be. He discusses the precautions NCPG is taking when it comes to fulfilling maintenance requests and performing inspections during the COVID-19 health crisis.

Bob goes on to share how NCPG is adjusting our showing policies for active rental listings, introducing us to the idea of a Rent Ready Date and explaining why we are suspending Open Houses for the time being. Listen in for insight around the potential for rent relief initiatives and eviction restrictions—and learn what NCPG is doing to ensure the health and safety of our stakeholders during this unprecedented time.

Topics Covered

[0:42] North County Property Group’s commitment to the health and safety of our stakeholders

[1:26] Why we’re adjusting the NCPG work environment and taking extra precautions at our rental properties

[1:48] How the NCPG team is staying on top of our job responsibilities through a remote work setup

[2:14] How the NCPG staff can be reached and what we are doing when a face-to-face meeting is required

[2:48] How NCPG is handling maintenance requests and inspections during the health crisis

[3:26] NCPG’s decision to adjust our showing policies for active rental listings and why we’re not scheduling showings until a property is vacant and professionally cleaned

[3:49] What we are doing to serve prospective tenants prior to a property’s Rent Ready Date

[4:12] Why NCPG is suspending Open Houses and encouraging property owners with active listings to opt in for self-showings

[4:29] The additional steps we are taking to provide sanitizing supplies at property showings and arrange for periodic sanitizing touch-ups

[4:53] The potential for consumer rent relief initiatives and eviction restrictions in light of the pandemic

[5:25] The need for caution during this unprecedented time

Connect with Bob

North County Property Group

Resources

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

If you’re an individual, self-managing landlord or you manage a small portfolio of rentals, what is your best option when it comes to property management software?

Dave Spooner is the Cofounder of Innago, a free property management software platform designed to help small, independent landlords manage their rentals. Today, Dave joins Bob to explain what differentiates Innago from other platforms in terms of being intuitive and easy to use, yet flexible enough to allow for growth.

Dave discusses what his team does to attract their target clients and walks us through the five pillars of Innago feature set. Listen in to understand what the Innago user interface looks like for tenants versus landlords and learn how the software helps property managers level up their professionalism.

Topics Covered

[2:51] Dave’s background in SaaS startups and what inspired the creation of Innago

[4:35] Why Dave’s team refers to their product as ‘tenant management software’

[5:27] Where Innago fits on the spectrum of property management software

[12:31] What differentiates Innago from other platforms in terms of scalability and support

[14:59] Innago’s commitment to avoid feature creep

[19:17] What Dave and his team learned from their market research and how that influenced their approach with Innago

[21:41] What the Innago team does to attract its target market (landlords in the one to 100 property range)

[23:17] How Innago helps property managers raise their level of professionalism

[25:10] What the Innago user interface looks like for tenants, landlords and sub-users (e.g.: property owners, maintenance staff, etc.)

[27:13] The five pillars of the Innago feature set and what the team is adding in the near future

[28:45] Some of the unique landlords who utilize the Innago system

Connect with Dave

Innago

Email dave@innago.com

(513) 543-0759

Connect with Bob 

North County Property Group

Email info@ncpropertygroup.com 

Resources

Transcript of this Episode 34

Sponsor

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Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.