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TitreDateDurée
Conversations are a Universal Tool w/ Chuck Wisner26 août 202500:46:40

Chuck Wisner has spent 30 years as a trusted advisor, coach, and teacher in communication, human dynamics, and leadership excellence. He has worked with leaders and their teams in Fortune 200 companies. He also trained in mediation and worked as a senior mediator affiliated with the Harvard Mediation Program at the Harvard Law School, and later, was associated with MIT’s Center for Organizational Learning. His book, The Art of Conscious Conversations – Transforming How We Talk, Listen, and Interact, explores how to heighten our awareness and become more conscious in our conversations.

Mentioned on the Show

Timestamps
(02:53) - What is the ‘ontology of language’?

(06:02) – The impact of worldview on the language we use. What is a ‘master story’?

(09:33) – How can we let go of worldviews or change a master story?

(13:15) – How can we contend with negative views of ourselves?

(15:54) – Opinion vs fact: What questions can we ask ourselves about the stories we tell?

(21:34) – How can we break negative patterns and form healthy, positive new patterns?

(24:47) - The four questions: how to explore our thinking during our reactions

(34:27) - Collaboration and collaborative conversations: What makes for good collaborators?

(43:18) - "Conversations are the one human universal tool that we share."

Better People Make for Better Business w/ David Lapin12 août 202500:58:59

As founder of Lapin International, David Lapin advises executives worldwide on how to align business strategy with character and corporate culture with purpose. He is the author of Lead by Greatness and a practicing Rabbi. Raised in apartheid-era South Africa, David helped draft one of the world’s first formal corporate ethics codes. He now lives in Israel and travels frequently to the U.S. for client engagements.

Mentioned on the Show

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Timestamps

(00:00) – Welcome to People Business

(02:14) – What’s it like being a Rabbi and working in the business world?

(06:00) – What kind of role does a Rabbi have outside of a temple? 

(10:36) – How does your expanded cultural perspective shape your work as a Rabbi?

(24:16) – What does Judaism say about business?

(28:07) – How does business build a healthy community?

(37:29) – How can we best be of service to others?

(41:38) – Purpose: Is finding our purpose a worthy pursuit or a distraction?

(51:32) – Do “better people” enjoy more success? What does it mean to be a better person?

(56:28) – What qualitative improvements can be expected when people are working ethically and aligned with purpose?

(58:08) – Final thoughts and how to contact David Lapin and Lapin International.

Unlocking Creative Leadership w/ Kassi Kincaid30 juil. 202500:56:58

Kassi Kincaid is a leading expert in creative leadership. She is a speaker, trainer, and author committed to helping people leverage their creativity to lead with greater impact and innovation. As the visionary behind Book Days — an international children’s literacy initiative — Kassi has seen how creative thinking can turn small ideas into global movements. Her journey from building a grassroots literacy project to inspiring professionals across industries fuels her mission: to equip leaders and teams with practical creativity frameworks that spark innovation, increase engagement, and drive meaningful change. 

Mentioned on the Show

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Timestamps

(00:00) Welcome to People Business.

(00:19) Meet Kassi Kincaid: Creative Leadership Expert

(05:06) How do you define creativity?

(10:15) How did the Book Days initiative come about?

(14:55) Creativity in kids vs. adults.

(19:06) Intrinsic vs. extrinsic motivation.

(27:05) What role does rest play with creativity?

(35:24) How do we bring creativity into our workplaces? 

(42:50) Is creativity something that can be learned?

(52:55) How can creativity improve our work success?

(55:05) Contacting Kassi and final thoughts on creativity.

Connecting the Dots Through Internal Communications w/ Alejandra Ramirez15 juil. 202500:56:52

Internal communication strategist Alejandra Ramirez is a veteran culture builder with nearly two decades of experience helping organizations align message with meaning. She founded ReadyCultures to help leaders communicate in ways their teams can hear, trust, and act on. 

Mentioned on the Show

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Timestamps

(00:00) Welcome to People Business.

(02:44) Meet Alejandra Ramirez of Ready Cultures.

(04:30) What is a “third culture” and what communication challenges does that bring?

(08:01) Are there best practices in internal communications?

(17:52) What do managers need to know about delivering bad news?

(20:48) How can companies uphold a communication strategy and be transparent?

(25:50) How can companies have effective communications?

(28:33) Why is social connection so important?

(29:05) Why is it important to know our ‘why’?

(29:37) The importance of “EQ” at work.

(33:30) How do leaders get coached in communications?

(36:59) What does good preparation look like?

(40:25) Who delivers the news, especially bad news?

(51:38) How can company culture be created?

(54:38) How to contact Alejandra Ramirez and Ready Cultures.

Don't Change, Grow w/ George Watts & Laurie Blazek02 juil. 202501:00:38

George Watts is Chairman of Top Line Talent and a nationally recognized author, behavioral scientist, and senior executive. He coaches CEOs on how to build and lead formidable C-Suite teams and is the author of several books, including Becoming Your Own Business Coach and Becoming a Strategic Leader. His passion is inspiring people to mature their natural personality strengths.

Laurie Blazek is President and CEO of Top Line Talent and is coauthor of Becoming a Strategic leader and cocreator of the online Top Line Talent leadership development program. Her passion is to help people specifically define who they are when they’re at their best.

Mentioned on the Show

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Timestamps

(0:00) Meet George Watts and Laurie Blazek.

(02:37) What are some of the limitations of leadership coaching?

(11:51) How do we avoid unhealthy comparisons?

(13:52) How can we understand our weaknesses and our "shadow"?

(17:26) The Big Five Personality Traits.

(28:21) How do we apply insights about our personality in our everyday lives?

(37:38) How do I bring these personality insights to my workplace?

(42:54) What are the differences between intrinsic and extrinsic motivations?

(44:59) How does the "shadow self" derail personal growth?

(46:49) How can the "shadow" help during performance reviews? 

(48:56) How can we use these personality insights in other personal areas of our lives?

(58:22) Where to learn more and get the book, Becoming a Strategic Leader

Modern Day Etiquette w/ Julie Jones17 juin 202500:49:21

Julie Jones is a business protocol and etiquette expert, sought-after public speaker, corporate trainer, and educator. She is certified by the Protocol School of Washington. 

Mentioned on the Show

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Timestamps

(00:00) Introduction to Julie Jones.

(01:55) What is protocol and business etiquette?

(04:50) What's the difference between extroversion and connecting with others?

(06:34) What is involved in modern etiquette?

(11:00) Why do first impressions matter?

(19:53) What is your reaction to the idea of bringing your whole self to work?

(25:22) "Act as pretty as you look."

(28:28) Image vs. brand: what's the difference?

(35:34) How do you align your personal brand with the company brand?

(43:39) Values: show up for others; align with the company; seek what's best.

(44:41) How do we help others get what they want out of life?

(46:52) Where can people contact Julie Jones?

Humanizing Employment Law w/ Dave Moore03 juin 202501:02:54

Dave Moore is a partner at Laner Muchin and the firm’s Employment Litigation Department Co-Chair. While Dave spends much of his time defending employers in employment litigation of all shapes and sizes, he has focused much of his 20+ years as an employer lawyer on keeping employers out of the courtroom. Dave has been recognized among Illinois Super Lawyers and Leading Lawyers in 2024 and 2025. Dave was also recognized by the National Law Journal as an Elite Trailblazer in 2022 for work with employers during the COVID-19 pandemic.

Mentioned on the Show

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Timestamps

(00:00) – Welcome to People Business

(00:17) – Introducing Dave Moore, employment attorney

(04:37) – What are the most common employment legal issues? 

(08:59) – What are documentation best practices?

(15:22) – How do employers navigate Americans with Disabilities Act (ADA) accommodations? 

(21:11) – How do mental health ADA accommodations work?

(25:41) – What risks are associated with terminating an employee and what are best practices for termination?

(30:01) – When should a workplace contact their attorney?

(32:43) – Role-playing difficult conversations with clients?

(34:19) – Navigating remote and hybrid work policies

(38:12) – Addressing employee relocation and “secondary” jobs

(43:53) – Unionization: hearing whispers or is a campaign underway?

(52:14) – Are governmental changes impacting employment law? What trends are ahead?

(01:00:29) – Practical advice and closing thoughts

Performance Driven HR w/ Amber Pandya20 mai 202500:55:05

Amber Pandya loves to help people and businesses thrive. She proves this every day in her role as Senior Director of Employee Experience at G2, where she helps employees reach their PEAK. 

Mentioned on the Show

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Timestamps

(00:00) – Welcome to People Business

(02:23) – What do you do at G2?    

(03:34) – What is G2?  

(08:17) – What are the key differences and similarities between working in-house versus consulting?  

(12:55) – Please explain G2’s "PEAK" values?  

(19:16) – What organizational factors does Amber see as blockers to employee performance, either at G2 or in other companies?  

(24:34) – How easy or difficult is it to remove a process once it has been implemented at G2?  

(27:54) – How does G2 balance its Kindness value with a Performance-Driven culture?  

(33:03) – What does authenticity mean at G2? How do you think about bringing your "whole self" to work?  

(37:00) – How does G2 personalize and maintain its culture as it scales to a larger organization?  

(41:11) – What is an INPS (Inclusion Net Promoter Score), and how does G2 use it alongside other data?  

(43:36) – Why is the Net Promoter Score (NPS) considered valuable?  

(47:39) – Who creates the actionable steps in the Voice of the Employee report? How do they assist leaders in improving performance and experience?  

(48:41) – What AI system does G2 use to synthesize employee data?

(52:09) – Mic drop: What impact can HR have on business performance? 

 

Take Back Your Time w/ the "Time Bandit" Michael Cupps06 mai 202500:52:40

Michael Cupps is a productivity expert who has been in technology sales and marketing for over thirty years. He learned the importance of productivity from an early age due to his upbringing on a farm in Texas, which taught him the value of hard work, prioritization, and managing time wisely. Michael applies these lessons to his work helping individuals and teams to make the most of their time and priorities. He is also the host of The Habit Architect podcast and founder of the Time Bandit. Michael’s book and mobile app, Time Bandit, is the ultimate guide for those looking to leave behind chaotic and unmanageable to-do lists and ultimately reclaim their time to live a more balanced and productive life.


Mentioned on the Show

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Timestamps

(00:00) – Welcome to People Business

(02:04) – How did you become a time management expert?

(04:59) – What commonalities do you see in time management that doesn’t work? 

(06:59) – The Eisenhower Matrix explained.

(12:20) – Leveraging AI for productivity.

(17:01) – What advice can you give people on establishing habits? 

(25:56) – The value of accountability partnerships.

(34:49) – How the Eisenhower Matrix works in practice.

(38:15) – How can managers and staff have productive conversations about priorities? 

(43:52) – How can teams adopt effective habits?

(46:26) – Breaking addictive habits.

(51:17) – Contact Michael Cupps and final thoughts on habit building.

Breaking Free from the Cage of Ambition, Perfection, and the Need for More w/ Keren Eldad22 avr. 202500:58:33

Keren Eldad is the author of Gilded: Breaking Free from the Cage of Ambition, Perfectionism, and the Relentless Pursuit of More. She specializes in taking high achievers out of the futility of constant pursuit and into their greatest levels of success and fulfillment. Her coaching clients include Olympic athletes, politicians, Hollywood stars, supermodels, Special Forces operatives, and serial entrepreneurs. Keren is a former C-suite executive who has lived and worked in 17 countries and on four continents, and who now coaches leaders all around the globe in four languages: English, Spanish, Hebrew, and French. 


Mentioned on the Show

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Timestamps

(2:40) - Meet Keren Eldad.

(2:58) - How did you come to do the work that you do today?

(9:18) - Why are overachievers reluctant to admit they’re overachievers?

(10:38) - What’s the difference between healthy and unhealthy achievement?

(16:51) - What does it mean to want to become "nobody"?

(18:47) - How do you coach people to let go of status without losing the natural achiever desires?

(26:04) - How does a person rein in their ego and stop playing the status game?

(33:01) - What is and what isn’t self-acceptance?

(38:41) - How do you help people break up with anger?

(50:35) - What do people get wrong about happiness?

(54:25) - How do we cultivate more of a service mindset?

(55:03) - True purpose: Climbing the "second mountain".

(57:33) - Final thoughts for overachievers.

The Seven Tensions of Negotiation w/ Cash Nickerson25 mars 202501:02:17

Cash Nickerson is chairman of AKKA North America’s Business Unit. He was President, CFO, General Counsel, and the second largest shareholder of PDS Tech prior to its purchase by AKKA Technologies. Prior to that he served as an attorney and marketing executive for Union Pacific Railroad, a partner at Jenner & Block, and chairman and CEO of an internet company. Mr. Nickerson, author of several books including The Seven Tensions of Negotiation, is an avid writer and speaker on the workplace, jobs, and the economy. Mr. Nickerson is the founder and president of the David H. Nickerson Foundation, which supports prostate cancer research.

Mentioned on the Show

Cash's website: https://cashnickerson.com/

Connect with Cash on LinkedIn: https://www.linkedin.com/in/stevencashnickerson

The Seven Tensions of Negotiations by Cash Nickerson: https://a.co/d/h0PnViR

Getting to Yes, the negotiation classic by Fisher, Ury, and Patton: https://a.co/d/1veJWUs

The War of Art by Steven Pressfield: https://a.co/d/c7ZyKUI

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Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/

Learn more about O’Brien: https://obrienmcmahon.com/

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Timestamps

(00:00) - Welcome to People Business

(1:58) - Introducing Cash

(2:18) - What is the difference between Positional and Principled negotiation?

(5:20) - What are the Seven Tensions of Negotiation?

(6:42) - Is Power the same as leverage?

(11:08) - What’s the definition of ‘negotiation’?

(12:22) - Is there a type of person who does better with negotiation? What makes a good negotiator?

(21:59) - How do we battle scarcity when negotiating?

(23:30) - Do you have tips for people to reset their expectations in negotiations?

(29:52) - How do you think about Outcome tension?

(33:33) - What does prepping a negotiation look like?

(41:23) - When is it a good idea to use leverage and when is it not?

(45:06) - The role of bluffing in negotiations.

(47:20) - Team negotiations: speed and proximity

(50:18) - Can you have a direct conversation with one person when negotiating with a team?  

(53:18) - How do digital/virtual platforms impact negotiations? 

(54:36) - Have the other party make the hard decision.

Up Your Interviews w/ Jordan Burton11 mars 202501:01:27

Jordan Burton is an executive assessor and interview trainer, working with top VC/PE investors and high-growth startups to hire the best of the best. He has trained over 3,000 executives and investors on hiring and interviewing skills, working with companies like Sequoia Capital, TH Lee, Insight Partners, Twilio, and Scale AI, and over 50 venture-backed startups. He was formerly a Partner at leadership advisory firm ghSMART, a consultant at Bain & Company, and he holds an MBA from Harvard Business School.

Mentioned on the Show

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Timestamps

(1:44) - Welcoming Jordon

(2:17) - How does one become an expert in interviewing?

(3:27) - How should you structure different types of interviews?

(5:03) - What makes a good candidate? 

(10:53) - Are there any counterintuitive aspects of the interview process?

(16:05) - How and What questions vs. Why questions 

(24:34) - When it comes to hard skills, how do we create good problem-solving interviews?

(27:24) - Is there a similar way to test soft skills?

(38:50) - The importance of motivation and will. 

(32:03) - How do we assess the actual skills required in real-time?

(35:14) - What are your thoughts on the statement  "hire for attitude, train for skills"?

(42:12) - Tips for candidates and interview teams to get organized and prepare

(45:13) - How do we decide the best questions to be asked?

(45:07) - How does an individual prepare for an interview?

(46:19) - How do you analyze an interview?

(49:09) - How do we develop our gut instincts? 

(52:32) - What is disciplined decision-making? 

(55:02) - Track, with honesty, which decisions worked out.

(58:46) - Can you share a crazy interview story?

Forecasting the Future of Work w/ Alexandra Levit25 févr. 202500:51:03

Alexandra Levit is a writer, consultant, speaker, workplace expert, and futurist. She has written ten business and workplace books and is currently a nationally syndicated columnist for the Wall Street Journal. In 2019, she was named to "The Thinkers 50 Radar" List.

Mentioned on the Show

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Timestamps

(1:48) - Welcoming Alexandra

(2:12) - How did you start doing futurist work?

(5:08) - What were you doing to self-destruct your career?

(7:08) - What were your insights from the Dale Carnegie class?

(8:15) - What is your take on the "bring-your-whole-self-to-work" movement?

(10:33) - Developing skills in forecasting and strategic foresight.

(15:08) - Did you cultivate the ability to see beyond just tomorrow?

(16:55) - How do you recommend building the skill of vigilance?

(19:29) - Balancing an optimistic view of the future with a pessimistic view of the future.

(26:52) - What trends are you seeing people pay too much attention to and why?

(30:15) - How do we effectively make sense of new technologies?

(34:20) - Are there any other trends people are paying too much attention to?

(36:30) - Which trends are not receiving enough attention?

(43:37) - How would you encourage people to think about trends for success?

(47:03) - Why are you buying property in Vermont?

(49:38) - Final thoughts: Don't be scared and see opportunities.

 

Leading a Creative Culture w/ Ashley Elmore of Meow Wolf11 févr. 202500:48:44

Ashley Elmore is the Vice President of Human Resources at Meow Wolf, an arts production company that creates immersive, multimedia experiences that transport audiences of all ages into fantastic realms. In this conversation, she shares lessons learned from building and perpetuating a creative, collaborative culture.

Mentioned on the Show

Timestamps

(1:24) - Welcoming Ashley
(1:53) - What is Meow Wolf?
(4:21) - What is the culture like at Meow Wolf?
(6:03) - How do art and business meet in the organization?
(8:51) - What are Meow Wolf's values?
(10:02) - What does creative collaboration look like and how do you foster it?
(11:37) - Do you have any other examples of what "giving creation space" looks like?
(13:20) - Where did the idea for giving downtime for a week come from?
(15:54) - What is "provocative playfulness"?
(18:43) - How do you navigate the polarity of creativity and profit?
(23:03) - How does the organization approach broader social and/or political topics?
(27:53) - How does leadership communicate with employees?
(30:10) - How often are you talking about your values?
(32:12) - How and what do you celebrate?
(34:43) - Who’s driving the celebrations?
(37:59) - How do you treat and deal with failure?
(42:14) - Is there anything else about Meow Wolf that we didn’t talk about that makes it a special organization?
(43:18) - Does working in a creative organization bring out the creativity of non-creative employees?
(46:52) - What are your personal creative pursuits?

How to Set (and Stick to) a Strategy w/ Tricia Sanders28 janv. 202501:00:09

Tricia Sanders is the Founder & Lead Strategist at High Five Strategies. She and her team are the people leaders call when they need help connecting the dots between current- and goal-state. Tricia is an expert at challenging long-standing assumptions and drives creative yet pragmatic results. Prior to this work, she was COO at First Bank in St. Louis and an officer in the United States Army with tours in South Korea, Qatar, and Afghanistan.

Mentioned on the Show

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Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/

Learn more about O’Brien: https://obrienmcmahon.com/

Timestamps

(1:50) - Welcoming Tricia
(2:08) - What is the work of High Five Strategies?
(10:17) - Why is setting strategy so uncomfortable?
(15:30) - How do you help clients come up with the right set of goals?
(21:20) - How do you pick one goal without letting the others slip?
(25:42) - The "Even Over" statements exercise
(31:29) - It's good to know the actual culture of a company
(36:23) - Why is clarity so important when it comes to goals as well as knowing your "why" and your "what"?
(42:03) - Why won’t you take on a client for less than an 18-month engagement?
(43:52) - Where are the biggest pitfalls in implementing strategy?
(49:41) - How do you help people become open to change?
(57:04) - Where can people reach you?
(57:42) - Do you have a personal 35 word strategy?

Talent Scarcity: The Boiling Pot We Are All Swimming In w/ Ben Eubanks 14 janv. 202501:04:30

Ben Eubanks is a writer, speaker, and researcher living in Huntsville, Alabama. His work has been featured in numerous industry publications and his books have been cited by some of the world’s most prestigious universities as a method for instructing the next generation of HR professional. Ben spends his days as the Chief Research Officer for Lighthouse Research & Advisory, a firm that examines and delivers groundbreaking insights on the HR technology market as well as workforce trends in hiring, training, retention, and more.

Mentioned on the Show

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Timestamps

(6:10) - Why did you write Talent Scarcity?
(10:31) - Can you explain what has been happening with the birth rate in America?
(14:59) - What’s the difference between a scarcity and a shortage?
(17:56) - How are companies approaching the people/talent scarcity dilemma?
(26:04) - Where does the gig economy play into the scarcity discussion?
(33:01) - How do you see companies shifting hiring to remain competitive in the coming market?
(37:10) - What is the hidden labor market?
(48:34) - How do you see organizations embracing this as part of the culture?
(51:46) - Leading is reminding/the Forgetting Curve
(56:10) - Do you see organizations doing anything different in how they market themselves to attract qualified applicants?
(1:00:08) - Final thoughts: AI, the creativity killer? 

Changing the Stories We Tell Ourselves w/ Rachel Hanson 17 déc. 202401:05:21

Rachel Hanson is a Builder with Built to Lead, a band of personal and leadership coaches helping individuals and teams awaken and transform. Prior to joining BTL, Rachel spent 12 years as a Division I Women's Softball head coach at Stanford and Dartmouth.

Mentioned on the Show

Timestamps
(2:14) - Welcoming Rachel.
(3:01) - How do you describe Built to Lead and the work you do?
(4:43) - How did you get introduced to Built to Lead in the first place?
(5:37) - How has your coaching changed since starting? 
(13:01) - How do we see clearly the stories we are telling ourselves?
(14:38) - What does discovery look like with a new client? 
(16:16) - What are your favorite discovery questions?
(17:55) - What does the work in those first practices look like?
(19:44) - How can you tell if someone lacks clarity? 
(23:35) - How do we change our beliefs once we’ve discovered them?
(37:23) - Is there anything else we haven’t covered on the concept of changing the stories we tell ourselves?
(46:03) - Where do you recommend people start with the writing/journaling?
(48:55) - How do you help people who won't be honest with themselves because they are scared it will mean having to make a drastic change?
(55:02) - How do you coach your clients when it comes to defining their purpose?
(59:50) - What elements of this work have most influenced your life?
(1:01:15) - What is a story that you changed about yourself?

No Such Thing as a Side Hustle w/ Gretchen McMahon10 déc. 202400:48:00

Gretchen McMahon has had a wide and varied career as a horse show announcer, needlepoint belt maker, and sports photographer, all while raising her three boys full-time (one of whom happens to host this podcast). For our 200th episode, please welcome O'Brien's mom to the show. In this conversation, Gretchen shares how she has repeatedly adapted her work to align with her passions, building several successful businesses along the way. 

Mentioned on the Show

Timestamps
(1:07) - Welcoming Gretchen
(1:14) - What was your first job?
(8:40) - What made you a good door-to-door salesperson?
(9:51) - What did you learn from sales?
(14:03) - Why did you not like working for people in the stores but you did like it at the horse shows?
(14:44) - What was the transition like going from doing the thing (riding) to working at the thing (announcing the show)?
(16:11) - What made you a good horse show announcer?
(18:21) - How did you decide to leave your work behind and raise a family?
(19:51) - What was your work like as you continued to build a family?
(22:34) - How did you decide to turn your needlepoint belt hobby into a business?
(33:49) - How did you transition from amateur photograph (giving photos away) to professional (selling them)?
(35:51) - How did you figure out how to price your work?
(37:02) - Why don’t you like the term "side hustle"?
(37:42) - Beyond making money, what does work mean to you?
(40:43) - What was your attitude around learning new things for business?
(45:10) - What have you learned from all the work you've done over the years?

Innovate by Understanding the People w/ Mag Retelewski04 déc. 202400:55:39

Mag Retelewski is the driving force behind Clarteza, an innovation consultancy dedicated to amplifying growth through deep consumer understanding rooted in psychology and neuroscience. With 20 years of experience as an innovation strategist, she has advised Fortune 500 and mid-sized companies, including brands like Nestlé, Gallo, S.C. Johnson, Honest Company, Purina, and Blue Diamond Growers and many others. Her passion for understanding people fuels her work, delivering insights that inspire impactful solutions across industries and the globe. She has worked in the US, Europe, Asia, South America, and Africa.

Mentioned on the Show

Timestamps

(1:43) - Welcoming Mag.
(2:20) - How would you describe what you do?
(3:43) - How do you define innovation?
(7:22) - How do you begin to organize around a problem?
(8:42) - Can having a hypothesis hurt you in the beginning?
(11:20) - Do you have an example of unexpected outcomes?
(16:09) - How do we ask the right questions?
(17:51) - What are the characteristics of a research good question?
(23:09) - What do you do with the research once you have it?
(29:38) - How do you prime people before brainstorming to break out of their typical patterns?
(32:14) - How do you break through limiting mindsets and corporate personas?
(38:25) - Can you talk about the importance of liking each other?
(43:07) - Does having a large team collaboration lead to better results?
(49:14) - How do we apply all this to employee experience?
(52:15) - Final thoughts.

Building a Professional Network w/ Brad Englert19 nov. 202400:51:24

Brad Englert is the author of Spheres of Influence: How to Create and Nurture Authentic Business Relationships, a practical guide to help emerging and established leaders develop and perfect the critical hard skill of building effective and lasting professional relationships. Brad has over 40 years of experience in the private and public sectors, including 22 years at Accenture and eight as Chief Information Officer at The University of Texas at Austin.

Mentioned on the Show:

Timestamps
(1:52) - Welcoming Brad.
(2:08) - Why did you write a book on relationships?
(4:38 ) - How does one begin thinking about building a network for their career?
(6:19) - How do we maximize our everyday relationships at work by being intentional?
(10:10) - How do you recommend people shift their mindset from being all about ‘me’ to caring about others' success?
(12:07 ) - How do you think about providing value to people in your network?
(14:55) - How do you encourage people to take a longer time horizon?
(26:03) - What is the coaching you had to give the most to develop this skill?
(30:11) - How do you share your values with the team and learn theirs?
(39:16) - How do you stay in touch with the external group differently than with the internal group?
(44:15) - How do you advise people to approach helpfulness authentically?
(47:43) - What is dog flooding?
(49:03) - What is power mapping?
(50:18) - Any final thoughts?

Equine Education (What Humans Can Learn From & With Horses) w/ Carrie O'Neill12 nov. 202401:03:42

Carrie O'Neill is the owner of Possibilities Farm where she leads Equine Education Experiences for individuals and corporate teams. Carrie is a dynamic speaker and author who uses horse wisdom to help clients shift perspectives and reveal new possibilities. Her diverse leadership experiences as a healthcare regulatory attorney, hospital association executive, and consultant contribute to a uniquely effective approach for engaging teams. She is currently serving on the board of the Nokota® Horse Conservancy and previously served on the board of the Equine Experiential Education Association. She is the author of the award-winning book HorsePower Your Hospital: A Guide for Leaders to Improve the Healthcare Experience and the upcoming book HorsePower Your Team.

Mentioned on the Show

Timestamps

(2:04) - Welcoming Carrie.
(2:35) - How did you start doing Equine Education?
(3:43) - What made you want to get into this work?
(8:13) - What can we learn from how horses function in a herd?
(10:20) - What "strengths" are horses looking for in their herd mates?
(13:04) - How do horses switch responsibility for different tasks in the herd?
(22:23) - How does the herd reorganize when other horses come or go?
(28:39) - How are horses reading humans?
(39:04) - Can you share some of your stories?
(59:42) - Where can people find you and your farm?

Generations in the Workplace w/ Cheryl Fields Tyler05 nov. 202400:56:17

Cheryl Fields Tyler is the founder and CEO of Blue Beyond Consulting. Cheryl’s focus for over 30 years has been building organizations where both the business and the people thrive. Blue Beyond recently released an updated study analyzing what different generations look for in their work. 

Mentioned on the Show

Timestamps

(1:38) - Welcoming Cheryl.
(2:25) - Can you introduce yourself and tell us your work origin story?
(3:50) - Can you talk about the research you’ve done on generations in the workplace?
(5:54) - Are you seeing enough major differences in generations or is it just nuances?
(15:33) - What are some of the things that are important to different generations?
(23:44) - Can you talk more about what employees want from a value standpoint?
(27:53) - Is it that we want a place where internally or externally it aligns with our values?
(31:52) - What do you think about some of the backlashes to DEI we are seeing at large companies?
(37:27) - What do you see as the biggest differences in generations?
(44:48) - How should leaders balance autonomy and accountability?
(47:08) - What do you say to the people down on Gen Z?
(53:54) - What do people get wrong when interpreting the data you put out?
(55:04) - Where is the best place for people to find you?

The Four Components of Trust w/ Charles Feltman30 oct. 202400:51:32

Charles Feltman has spent 25 years as an executive and leadership coach helping individuals, teams, and entire organizations become exceptional at building and maintaining strong trust. Charles is the author of The Thin Book of Trust: An Essential Primer for Building Trust at Work, now in its 3rd edition.

Mentioned on the Show

Timestamps
(1:37) - Welcoming Charles.
(2:20) - How do you define trust?
(4:09) - What are the four components of trust?
(13:37) - What is the right amount of care in the workplace?
(22:35) - What is "internal congruence"?
(27:19) - What advice do you have for younger people who want to build a sense of inner congruence?
(29:18) - Can you talk about a perceived lack of sincerity?
(33:40) - How do you help clients keep commitments in a busy world?
(35:31) - What are some strategies to say no without burning trust?
(42:07) - How do we balance a need to appear competent with the reality that we will fail?
(47:01) - How do we repair damaged trust?
(49:15) - Final thoughts on building trust.

Building Better Together: People-Based Private Equity w/ John Block22 oct. 202400:54:48

John Block is the CEO and Co-Founder of Unity Partners, a principles-based private equity firm that partners investors and operators to build better together. John serves in multiple senior leadership roles across the firm and is responsible for helping drive Unity’s Partner & Propel investment strategy while working with the firm’s investment teams to identify strong, ambitious leaders in attractive markets. Based in Dallas, Texas, Unity’s core principles provide a key foundation for the firm to build outstanding people-based services and technology organizations.

Mentioned on the Show

Timestamps
(2:16) - Welcoming John.
(3:07) - How did Unity Partners come to be?
(7:14) - Where did Unity's operating framework come from?
(12:30) - What does it mean to "be the best at getting better"?
(14:51) - How do you push yourself to be better every day?
(17:33) - What does abundance look like in a private equity firm?
(19:42) - How are you impacting motivation and performance?
(22:01) - How do you balance the spirit of abundance with accountability?
(23:25) - How do you set a culture of accountability?
(26:10) - How do you create a psychologically safe environment?
(27:46) - How do you fight (disagree) at Unity?
(31:15) - Define the difference between group thinking and team thinking.
(33:05) - How are you evaluating the leaders of businesses?
(40:32) - What would be a red flag that would turn you off to somebody?
(43:08) - What do you mean that "being boringly consistent doesn’t mean you are boring"?
(46:10) - Where do you see private equity going as an industry?
(52:42) - What is the purpose of business?
(53:30) - Where can people find you?

What We've Learned About Remote Work w/ Wayne Turmel15 oct. 202400:57:32

Wayne Turmel has been writing about how to develop communication and leadership skills for almost 30 years. He has taught and consulted at Fortune 500 companies and startups around the world. For the last 18 years, he’s focused on the growing need to communicate effectively in remote and virtual environments.

Mentioned on the Show

Timestamps
(1:45) - Welcoming Wayne
(2:20) - How did you get involved with remote work?
(4:40) - What is happening now that is making remote work such a monumental shift?
(7:03) - What have we learned from people sitting at home asking questions about their lives?
(10:42) - Where does the responsibility lie between individuals and employers when it comes to putting healthy boundaries in place?
(32:06) - What does the process look like reshaping work more appropriately?
(37:38) - What are the skills we need to be developing to navigate the new workplace?
(43:19) - What are your favorite writing books?
(45:38) - Are there other skills you’d like to highlight?
(54:15) - What kind of performing did you do?
(55:09) - What genre do you write and where can people find your writings?
(56:32) - Anything to add before we wrap up?

Leading Yourself w/ Elizabeth Lotardo08 oct. 202401:02:37

Elizabeth Lotardo returns to the podcast to discuss her new book, Leading Yourself. Elizabeth is a consultant, writer, and online instructor who helps organizations drive emotional engagement. Leading Yourself has been called a "refreshingly candid playbook that helps you create a work experience worth loving, right now".

Mentioned on the Show

Timestamps
(2:22) - Welcoming Elizabeth
(4:24) - What does it mean to lead yourself?
(8:09) - Do you see commonalities with Stoicism?
(9:29) - Can you talk about why it’s ok not to be passionate about what we’re doing all the time?
(11:29) - How can we define purpose for ourselves in a more productive way?
(15:14) - Please explain why most goals depend on consistency, not intensity.
(21:25) - Can you explain why success is not as gratifying as we think it will be?
(24:39) - How do we set goals and succeed but manage our energy better?
(29:13) - Can you give an example of not focusing on success only but the process along the way?
(33:04) - How can we reframe our thoughts about working with others?
(37:18) - Can you talk about how to know when a situation is repairable vs when it’s not?
(38:48) - Can you expand on ‘intent’ and how to navigate that?
(42:34) - What does "disagree and commit" mean?
(49:27) - How do you think about "team"?
(53:56) - How do we protect ourselves from all the noise coming at us?
(58:54) - How has self-leadership shown up in your world since writing the book?
(1:01:39) - Anything you’d like to close with?

Dignity Based Management w/ Julian Posada01 oct. 202401:10:07

Julian Posada is the founder and President of LiftUp Enterprises, a for-profit holding company that focuses on low-income individuals' economic and social outcomes. Prior he was COO of The Resurrection Project. Julian has
served on numerous non-profit boards over his career. Currently, he sits on the boards of the Chicago Public Media (WBEZ/SunTimes), BBB, Metropolitan Planning Council (MPC), HOPE Chicago, Crains Forum Advisory Board, and Sprague
Foundation.

Mentioned on the Show

Timestamps
(1:48) - Welcoming Julian.
(2:29) - What is LiftUp Enterprises?
(5:41) - What made you want to approach social impact with a for-profit approach?
(6:53) - Do you get pushback from the nonprofit world?
(13:07) - What does it mean to "stabilize" a low-wage worker?
(16:07) - Can you expand on why more money doesn’t necessarily solve the problem?
(21:36) - How did you build your multi-faceted skill set for this work?
(24:49) - How do you hold the time for this kind of iteration?
(32:38) - What are some of the other principles of dignity-based management?
(38:57) - Does what you’re talking about require major financial investment?
(46:05) - How are you coming up with these ideas?
(57:28) - Can you talk about smile bonuses?
(1:03:05) - What advice would you give to leaders on how to get started with this?

Creating A Better Healthcare Experience w/ Justin Holland24 sept. 202400:50:22

Justin Holland is the CEO and Co-Founder of HealthJoy where he's revolutionizing the healthcare experience by seamlessly blending cutting-edge technology with exceptional service. A serial entrepreneur with a proven track record, Justin has founded and successfully exited multiple VC-backed technology ventures. A sought-after thought leader, he frequently shares his insights on digital health, employee benefits, AI, and the broader technology landscape. Justin holds a bachelor's degree in Engineering from MIT and is based in Miami.

Mentioned on the Show

Timestamps
(3:32) - What is HealthJoy and how did it start?
(8:15) - What does Healthcare Navigation look like in practice?
(10:37) - What is the customer experience?
(13:23) - What entry points get someone into the process of being navigated?
(16:31) - What is the case for Navigation?  Why does it exist?
(18:55) - How much medical waste is in the system?
(21:37) - What are the best practices to get people to sign up?
(26:41) - What are best practices for ongoing communications?
(28:37) - Is there anything that your customer service department has figured out about how to keep people engaged in their health care that has surprised you?
(33:22) - What are the "Four Horsemen of Death"?
(37:02) - What do you see as the future of healthcare for individuals?
(41:04) - How do you think about the problem of people not living more healthy lives to prevent disease?
(47:27) - Final thoughts about benefits navigation.
(48:53) - Where can people find you?

Helping Employees Retire Well w/ Fred Rutler17 sept. 202400:58:05

Fred Rutler is a Managing Director at Creative Planning Retirement Services where he helps companies create and manage various employee retirement programs.

Mentioned on the Show

Timestamps
(2:10) - Welcoming Fred.
(3:18) - What are the different vehicles companies are using for employee retirement planning?
(4:44) - What is a Non-Qualified Deferred Comp plan?
(6:00) – What’s the difference between a 401k and a profit-sharing plan?
(8:36) - Do you advise employers to do away with profit sharing completely or some match and some profit sharing?
(10:11) - Is 10% the amount an employee should be saving for retirement?
(15:24) - When would it not be appropriate to have employees in the plan?
(21:05) - What is an employer's fiduciary responsibility and what are the consequences of doing it wrong?
(23:38) - How often does it happen where somebody gets individually punished for violating their fiduciary responsibility?
(26:16) - What do the numbers 321, 338, and 316 mean?
(31:04) - What are Pooled Employer Plans (PEP Plans)?
(33:46) - What makes a good 401k investment lineup?
(37:26) - Are Target Date Funds still the recommended approach?  
(43:48) - Why is 45 the age when you need to start paying particular attention to asset allocation?
(45:27) - Is AI starting to play a role in retirement planning?
(47:01) - What are the biggest financial wellness needs for employees?
(55:05) - Where do you see the future of retirement planning?

Working Class Communications w/ Jason Anthoine10 sept. 202401:04:04

Jason Anthoine is an executive advisor focused on employee engagement, internal communications, and culture change. A frequent conference keynoter and presenter, webinar leader and podcast guest, Jason has shared his internal comms and corporate culture insights earned over his 35-year career with thousands of like-minded communication and HR leaders looking for a better way.

Mentioned on the Show:

Timestamps

(2:03) - Welcoming Jason
(2:40) - Can you share your origin story?
(4:46) - What was it about internal communications vs the external that connected with you?
(10:14) - What do you see as the biggest differences in reaching and communicating to a blue-collar vs white-collar workforce?
(16:36) - What are some best practices in bridging these situations?
(22:49) - How are we reaching people effectively today?
(26:06) - Who’s the one out delivering that message?
(36:03) - Why is it so important to know employees and what makes them tick?
(45:45) - What’s the best way to make targeted communication as simple as possible?
(49:39) - What are the types of categories that allow people to do this in a meaningful way?
(1:01:37) - Final Thought: take the "corporate" out of your corporate communications.

Building Superior Performance w/ Rusty Komori27 août 202401:01:59

Rusty Komori is a motivational speaker, leadership consultant, and tennis professional based in Honolulu, Hawai’i. From 1994 through 2015, he was the head tennis coach at Punahou School, where his boys’ varsity teams won an unprecedented 22 consecutive state championships, a national record in all sports that still stands.

Mentioned on the Show

Timestamps
(2:02) - Welcoming Rusty.
(2:48) - How did you come to be a tennis coach?
(4:32) - Can you explain the dynamics of a tennis team?
(7:15) - How did you build a coaching philosophy?
(8:05) - How did you codify the experience of the leaders around you?
(10:54) - How did your philosophy change over the years?
(14:23) - How did you hold to your tenets through difficult situations?
(17:41) - How do you know when you’ve prepared enough?
(19:28) - Can you talk about "preparing until you can’t get it wrong"?
(23:57) - How do you help players navigate the pressure they put on themselves?
(28:13) - Is it compartmentalizing or accepting things that have already happened?
(36:17) - Do you meditate?
(38:40) - What does your self-talk sound like?
(47:00) - What are your best practices for having difficult conversations?
(49:35) - What is an example of feedback that isn’t attacking the person but the behavior?
(53:40) - How do we know when to take a risk?
(59:12) - Parting words.

Spiritually Intelligent Leadership w/ Yosi Amram20 août 202400:58:43

Yosi Amram is a licensed clinical psychologist, a CEO leadership coach, and an award-winning author. With engineering degrees from MIT, an MBA from Harvard, and a Ph.D. in Psychology from Sofia University, he is a pioneering researcher in the field of Spiritual Intelligence. As the author of Spiritually Intelligent Leadership: How to Inspire by Being Inspired, Yosi is committed to awakening greater spiritual intelligence in himself and the world.

Mentioned on the Show

Timestamps

(2:01) - Welcoming Yosi.
(3:09) - What is the difference between spirituality and spiritual intelligence?
(6:24) - How did you land on spiritual intelligence as a career path?
(11:15) - Can you share your manic experience and tell us how that manifests?
(17:27) - How did you find the balance and integrate it into your life?
(23:11) - Where do we start?  How do we know which ones to pick?
(26:34) - If somebody is having a hard time embracing spirituality how do you help them achieve their goals?
(31:25) - How would you help align ideas to purpose and spiritual development?
(37:28) - Can you explain what inner directedness is?
(38:46) - How do we build that kind of integrity?
(43:41) - Why is community important and how do we build a healthy community?
(45:06) - What does it look like to build community?
(51:18) - What is the difference between wisdom and knowledge?
(52:26) - How do we practice wisdom?
(56:01) - Where can people find out more about you?

The Fisher Change Curve w/ John Fisher13 août 202400:58:45

John Fisher is a constructivist psychologist. He has spent the last 25 years working in change management, personal development, and team and individual coaching. He has a unique blend of experiences across a range of sectors and companies from SMEs to Multinationals. John used his experiences counseling people to develop the "Fisher Change Curve" that has inspired thousands of people worldwide. He believes “organizations don’t change – people do!”

Mentioned on the Show

Timestamps

(2:06) - Welcoming John
(2:51) - What is the Fisher Change Curve and how did it come to be?
(8:19) - Can you walk through the curve and the steps along the way?
(15:39) - What happens before change and how does the curve apply?
(31:31) - What have you found is the best way to get people through denial?
(33:24) - What are the best practices for getting people off the hump of the other kind of denial?
(39:29) - How much of this is positive and how much is overwhelming?
(48:46) - Is the hostility internal or external or both?
(52:15)   If when going through a change and disillusionment sets in is this where people try to sabotage the process?
(53:23) - Is there anything regarding the change curve we missed?
(55:15) - How can we use this in our day-to-day lives?

Interventions for Low Wage Workers w/ Achyuta Adhvaryu06 août 202401:06:13

Achyuta Adhvaryu is a Professor of Economics and the Director of the 21st Century India Center at the School of Global Policy and Strategy at UC San Diego. He is also the co-founder of Good Business Lab, a global nonprofit focused on rigorous research and action at the intersection of worker well-being and business interests. His research focuses on firm decision-making and productivity in emerging markets with extensive work across South Asia, sub-Saharan Africa, Latin America, the Caribbean, and the United States. He holds a PhD in Economics from Yale University.

Mentioned on the Show

Timestamps

(2:32) - Welcoming Ach.
(2:42) - What is your origin story of how this came to be?
(6:17) - What is the transformation you’ve seen in India?
(9:34) - What does it mean to treat your workers well?
(11:51) - Is treating people well good or good business?
(17:20) - Was there anything in your research that surprised you?
(24:28) - What were the interventions that helped reduce the turnover?
(28:19) - What do you do with the survey results?
(35:09) - What are some of the other factors that are moving the needle?
(36:15) - Why are building soft skills so important?
(49:26) - Is there anything unique to female workers?
(57:12) - What is the response from women?
(59:15) - Are businesses driving politics to become more liberal or progressive?
(46:58) - How has learning changed since the pandemic?
(51:07) - What are the best practices to make virtual learning engaging?
(56:11) - Can you talk about what a sabbatical means to you and how you would use them?
(1:03:06) - Where can people find you?

Navigating Polarities for Better Work and Life w/ Brian Emerson30 juil. 202400:53:46

Brian Emerson is the founder of Andiron where he helps organizations and leaders harness the power of polarities. Brian also teaches about paradox in leadership and organizations at Notre Dame, the University of Maryland, and Georgetown's Institute for Transformational Leadership. He is the co-author of Navigating Polarities: Using Both/And Thinking to Lead Transformation.

Mentioned on the Show

________________________

Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/

Learn more about O’Brien: https://obrienmcmahon.com/

________________________

Timestamps

(3:17) - How does one decide to get a PhD in ‘paradox’?
(4:39) - What research were you doing to get your PhD?
(5:46) - Is there a definition of polarity you like the most?
(6:54) - Why is it so hard to find the middle ground?
(13:51) - What makes a polarity and what doesn’t?
(15:52) - Why is the abortion debate a bad example of a polarity?
(17:50) - Why is the gun rights debate a better example?
(20:09) - Does overindexing on a pole cause an equal and opposite reaction from people on the other pole?
(23:19) - How do you counteract the magnetism of the pole?
(24:50) - How do we land in a more sustainable middle ground?
(32:35) - How do we start to unwrap people from the poles they’re attached to?
(37:57) - How do you use this to navigate life?
(47:10) - How do we protect ourselves from people manipulating our poles?
(51:15) - How can people find you and engage in this type of work?

Designing Corporate Learning w/ Erin Huizenga23 juil. 202401:04:30

Erin Huizenga is a learning experience designer with over 20 years dedicated to empowering people and organizations to grow through human-centered learning strategies and design innovation. As founder and CEO of Desklight, Erin partners with organizations such as The Smithsonian, McGraw Hill, and Techstars to research insights, prototype ideas, and develop breakthrough learning programs.

Mentioned on the Show

Timestamps

(2:40) - Welcoming Erin
(3:08) - What is Desklight and how did it come to be?
(9:28) - How do you define "design"?
(11:13) - Are you solving specific learning problems or building overarching ones?
(15:28) - With so many things to learn, how do you decide where to begin?
(18:37) - What makes an employee happy and want to stay in their job?
(28:32 ) - How do you help clients decide whether to insource or outsource learning?
(32:20) - How do you help presenters be more captivating?
(34:34) - Give us 2 or 3 tips on being a more dynamic speaker.
(38:59) - Are there subjects that are better taught by someone from outside?
(41:21) - What are some of the coolest things you’ve seen people do outside the norm that had a big impact?
(46:58) - How has learning changed since the pandemic?
(51:07) - What are the best practices to make virtual learning engaging?
(56:11) - What does a sabbatical mean to you and how do you use them?
(1:03:06) - Where can people find you?

Improving Police/Community Relations w/ Kona Shen16 juil. 202401:02:13

Kona Shen co-founded My90 in 2016 to help the public and police communicate using accessible, data-driven technology. Kona joined Axon in 2021 when they acquired the company. Prior to co-founding My90, Kona founded GOALS Haiti, an award-winning non-profit that uses sport as a tool to spark long-term community development. She holds a B.A. in Development Studies from Brown University and an M.A. in International Policy Studies from Stanford University.

Mentioned on the Show:


Timestamps:

(2:26) - Welcoming Kona
(3:17) - What is social entrepreneurship?
(5:18) - How do you think about incentives?
(8:01 ) - What are best practices in setting up a nonprofit board with checks and balances? 
(9:55) - How would you lead with more humility and weakness if you were starting over?
(14:40) - Cockroach mentality.
(16:08) - What is My90?
(24:28) - How did you overcome people’s skepticism about the project?
(34:28) - Are there any other best practices you’ve learned about surveying?
(36:23) - What types of police interactions are you NOT surveying?
(37:57) - What have you learned surveying sexual assault victims?
(42:21) - How do you see leaders in law enforcement balancing vulnerability and confidence?
(48:01) - How are police departments using this internally and externally?
(53:35) - Have you seen them use the survey to influence types of incidents that you’re not surveying?
(55:15) - What other areas do you feel this type of feedback would make a big difference?
(57:54) - What advice do you have for those who would like to reach out and ask these questions but don’t know how to?
(1:00:29) - What’s the best way for people to find you and get connected?

Creating a Leadership Pipeline w/ Laura Knights18 juin 202401:00:06

Laura Knights is an executive coach, speaker, and facilitator with 19+ years of experience creating personal and professional development programs that have touched leaders all over the world. Her expertise and background in business, human resources, adult education, and social work uniquely equip her to teach others how to deal with both the "head work" and "heart work" required to succeed at work and in life. Laura is the creator of the Black Woman Leading® programs and podcast, and the Founder and CEO of Knights Consulting LLC, a leadership development consultancy that provides customized training and coaching programs to organizations to create more confident leaders and high-performing teams.

Mentioned on the Show:

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Timestamps
(2:27) - Welcoming Laura Knights.
(2:39) - What kind of work do you do?
(3:08) - Tell us about your podcast and conference work.
(4:13) - What are people learning from the Black Woman Leading conferences?
(8:01) - How much of the problem is racism vs other issues?
(13:02) - How does being a licensed therapist get applied in the work you do?
(15:49) - Do you have an example of how systems thinking applies to leadership problems?
(22:58) - Where do you draw the line between caring and coddling?
(30:17) - How are forward-thinking companies developing a pipeline of talent to continue to sustain leadership over time?
(33:33) - Is there anything they’re doing around incentivizing people?
(45:54) - Is there anything in particular we should address about moving people up through the organization and develop them?
(48:25) - How are you seeing companies able to maintain this and work through issues across global boundaries?
(51:45) - Do you have any frameworks for managing conflict?
(59:16) - How can people get in touch with you?

Telling Your Story Internally w/ Danielle Krischik 11 juin 202401:01:59

Danielle Krischik is the Chief Communication Officer at Knight Agency, an internal branding agency that helps companies connect to and tell their unique stories to help attract and retain talent. In this conversation, she explains how to surface your unique stories, connect them to your mission, and create an environment that speaks to people.

Mentioned on the Show:

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Timestamps

(2:49) - Welcoming Danielle.
(3:20) - What is Knight Agency?
(4:10) - What is purpose and performance work?
(4:55) - What’s the main difference between internal marketing/branding vs. external marketing/branding?
(6:32) - How and where are clients using this work?
(8:23) - Can you give us examples of where your communications are used internally that drive retention?
(11:34) - What does an engagement look like with a new client?
(16:10) - What makes a good second and third-level question during discovery?
(22:12) - How do you drive attention to personal stories so everybody in the business feels connected?
(26:23) - What makes a good story?
(30:52) - Do you agree that the more elements of storytelling like metaphor and analogy we use with people the more it creates an emotional connection?
(46:00) - How do you help clients match their behaviors with the narrative?
(49:52) - How do you help people find their authentic way to express their story in the larger narrative?
(54:00) - How do companies make this work last?
(59:01) - Where can people engage with you and your work?

Hardiness & Getting Stronger Through Adversity w/ Dr. Steven Stein04 juin 202400:56:44

Dr. Steven Stein is a clinical psychologist and the founder and executive chair of Multi-Health Systems (MHS), a leading assessment and behavior analytics company. He is a former chair of the Psychology Foundation of Canada, former President of the Psychology Foundation of Canada, and has helped lead several other prominent organizations. He teaches at the Directors College of Canada.  He is also the author of several books, including "Hardiness", which formed the basis for this conversation.  

Mentioned on the Show:

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Timestamps:

(1:51) - Welcoming Steve
(2:14) - What is ‘Hardiness’?
(3:42) - What are the differences in some of the words for mental toughness and where does ‘hardiness’ fit in?
(7:08) - Is there such a thing as good stress and bad stress?
(8:58) - Where’s the line where stress becomes trauma?
(10:53) - How much does your mindset help your physiology during stress?
(12:08) - What is the difference between positive energy and negative energy?
(13:32) - Why is avoiding stress counter-productive?
(14:42) - Why is commitment often the first place for stress?
(15:34) - What does helping people with commitment look like?
(17:05) - As an example, what are some of your commitments? 
(20:10) - What do you say to people who struggle to find one particular purpose?
(25:04) - Why is hate not a good fuel for hardiness?
(28:30) - Can you talk to us about Challenge?
(31:38) - Are Challenge and Control interrelated?
(32:45) - How do you change people's perspective on Challenge?
(39:15) - Does control mean I have to figure out how to control everything in my life?
(40:59) - How have you gotten more comfortable letting things go?
(43:32) - How do you instill hardiness in other people?
(45:54) - What are signs that someone should take the ADHD assessment?
(47:30) - What was the most interesting thing you learned about psychopaths?
(48:35) - What’s the difference between a psychopath and a sociopath?
(51:14) - What goes into creating an assessment for a reality TV show cast?
(53:38) - How did you come to do the assessment work?
(54:54) - Did you assess former President Trump?
(55:45) - Where can people find you and engage in this work?

The Art of Facilitation w/ Myriam Hadnes21 mai 202400:59:41

With a PhD in Behavioral Economics and a Master's in Sociology, Myriam Hadnes combines academic knowledge with practical experience in group collaboration and facilitation. She is the host of the "workshops work" podcast, where she engages in weekly conversations with global facilitation experts. She has also built NeverDoneBefore (NDB), a global online community of facilitators who share a common goal: to spark fresh trends in group collaboration. With her business workshops.work, Myriam follows the vision to create an ecosystem for facilitators, helping them to leverage the impact of their work through community, collaboration, and co-creation.

Mentioned on the Show:

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 Timestamps:

(2:47) - Welcoming Myriam.
(3:38) - What is facilitation? What’s the difference between facilitation and hosting?
(7:40) - What are some of the skills that go into navigating the group dynamic to where you want it to go?
(9:14) - Is this similar to what a coach does?
(17:25) - What are the misconceptions of facilitation?
(21:01) - What goes into creating a safe environment for facilitation?
(24:46) - Where’s the line between being relaxed and being careless?
(28:29) - What guidance do you have for those who want to facilitate and also participate?
(32:12) - Do you have examples of the leader bringing in a different facilitator?
(38:42) - How do we know as a facilitator when to orchestrate and when to be spontaneous?
(44:24) - Is there anything we missed that’s foundational to what it means to facilitate?
(48:09) - How can we have to better, deeper conversations faster?
(55:15) - Can you share one or two things from your Never Done Before community that have blown your mind?
(57:47) - Where can people find you and your work?

Difficult Workplace Conversations Made Easy w/ Paul Falcone14 mai 202400:52:52

Paul Falcone is a bestselling author and top-rated presenter and storyteller specializing in workplace leadership development, communication, and talent management, including effective hiring, performance achievement, employee accountability, and workplace ethics. Drawing from his years of experience as head of HR for Nickelodeon, head of international HR for Paramount Pictures, and head of HR operations for NBCU’s prime time and late-night lineups, Paul knows how to entertain and train meaningful concepts for quick and easy adaptation and implementation. 

Mentioned on the Show:

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 Timestamps:

(2:24 ) - Welcoming Paul
(2:56) - Can you give us the background on your career?
(3:54) - What made you want to write books?
(6:03) - What was your process of writing and working at the same time?
(10:04) - What is it about “101 Tough Conversations” that readers resonate with
(24:10) - How can leaders develop a practice of tough conversations so that people get regular feedback?
(36:26) - What does it mean to be a good coach as a leader?
(40:25) - How do you guide someone into a new skill they’ve never done before?
(49:09)v- What is leadership offense?
(51:21) - Where can people find you if they want to get in contact?

Disabilities at Work w/ Lori Becker07 mai 202401:01:10

Lori Becker is the Chief Executive Officer of the Starkloff Disability Institute (SDI). In her role, Lori oversees the organization’s efforts to advance inclusion, access, and equity for people with disabilities in all aspects of society, and especially the workforce. As a leader with a disability herself, Lori is passionate about diversity and inclusion and was named a Diverse Business Leader in 2019 by the St. Louis Business Journal.

Mentioned on the Show:

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 Timestamps:

(2:28) - Welcoming Lori.
(3:02) - What is Starkloff and how did you come to be associated with it?
(5:22) - Walk us through the history of disability law.
(14:34) - What does the range of disabilities look like?
(18:41) - How do you think about your work when it comes to this broad spectrum of disabilities?
(20:39) - What are the three levels of disability employment?
(26:30) - What are your thoughts on the language and stigma people use when talking about disabilities?
(41:59) - How can leaders mitigate employees from abusing certain accommodations?
(48:24) - What is inspiration porn?
(57:33) - Where do you recommend a new employer to get started with this?

Brad Karsh Returns! How to Build a Learning & Development Curriculum 30 avr. 202400:09:20

Brad Karsh, founder of JB Training Solutions, returns for a short bonus discussion about developing training programs for companies. 


Mentioned on the Show:

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Timestamps:

(1:01) Welcoming Brad back to the show
(1:59) How should a company think about a training curriculum? 
(3:16) Brad explains how to use a needs analysis at a mid-sized company
(4:35) Examples of how to teach hard skills internally
(7:45) How can companies work with you? 

Building Community & Personal Brands That Connect w/ Dr. Anna Stumpf23 avr. 202401:00:43

With a career spanning leadership roles in the world's largest company, influential positions in education teaching personal branding and marketing, and a deep understanding of the professional services industry and HR, Dr. Anna Stumpf brings a unique perspective to coaching professionals and organizations through transformative growth. She joins the show to talk about how successful leaders and companies are building community and brands that connect. 

 Mentioned on the Show:

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Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/

Learn more about O’Brien: https://obrienmcmahon.com/

O’Brien’s new book—How You Become You—is available now: https://a.co/d/22kZ0sV

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Timestamps:

(2:04) - Welcoming Anna
(3:12) - Who are you? What’s your background? What are you doing now?
(11:09) - Can you talk about how important emotional intelligence is to marketing?
(14:54) - Has marketing always been about community?
(21:35) - What have you seen as far as companies using marketing for recruiting?
(35:28) - How are you seeing leaders brand themselves successfully?
(41:12) - How important is it to have a personal brand?
(59:45) - Where can people find you if they want to connect?

The Human Side of Finance: What Makes a Great CFO w/ Pinky Raina16 avr. 202400:57:34

Pinky is the Chief Financial Officer of Ideal Industries, a ~$400M manufacturing company with a global footprint. She leads several enterprise-wise transformation initiatives, enabling the company’s business model to adapt to changing market conditions and disruptive market forces. In her prior role as the CFO & COO at U.S. Soccer, Pinky led the organization through its challenges in a highly-visible media environment, including the Women's National Team Equal Pay Litigation. She was central to the company's most significant commercial, legal, operational, and financial events. In this conversation, she talks about what it means to be a strategic CFO and how she thinks about the human aspects of leading finance. 

Mentioned on the Show:

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Timestamps:

(1:49) - Welcome Pinky!
(2:39) - What is a CFO’s job?
(4:15) - What does "accelerating value creation" mean to you?
(5:56) - What makes a good CFO?
(8:10) - Do your peers have the same mindset you do?
(9:48) - How handicapped are you working for a public company?
(11:29) - Why do public company executives care about short-term market changes?
(13:43) - Why is there a 3-5 year turnover rate for CEOs?
(15:40) - How did you develop your mindset?
(16:47) - How do you coach the people on your team? 
(22:03) - What’s your mindset and what types of things are you looking for as a CFO?
(29:42) - Are you verbalizing your plan to your team on day one?
(32:40) - Who do you use as resources to help you navigate onboarding?
(34:08) - Can you talk about how you partnered with HR in onboarding?
(36:34) - Can you tell how you came to be in HR?
(39:28) - What surprised you the most about taking on an HR role?
(40:10) - What did you learn from your HR experience?
(43:26) - How do you plan succession roles?
(48:50) - As a CFO how do you think about talent and leadership development?
(55:04) - Do you have any final thoughts you’d like to share?

Improving Manager/Employee Relations w/ Secchi Founders Mike White & Ken DeBauche09 avr. 202400:55:21

Mike White and Ken DeBauche are Co-Founders of Secchi, an employee relationship management tool for manufacturing, healthcare, and other shift work environments. In this conversation, they share how the lessons they learned working in these environments influence how they are now trying to make work better for both leaders and employees. 

Mentioned on the Show:

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Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/

Learn more about O’Brien: https://obrienmcmahon.com/

O’Brien’s new book—How You Become You—is available now: https://a.co/d/22kZ0sV

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Timestamps:

(2:38) - Introducing Mike and Ken and the Secchi origin story.
(8:28) - Can you talk about the "Us vs. Them" dynamics often associated with manufacturing and warehouse environments?
(11:57) - How do you see health care issues translating into a warehouse environment?(17:02) - How do you start skill building for supervisors to encourage them to adopt this new system?
(21:17) - In what format are the employees getting the recognition?
(23:42) - How do you get the supervisors to adopt recognition?
(26:30) - What other elements allow employers to influence their supervisors and front-line workers?
(30:51) - How do you reward employee points?
(38:18) - What other elements managers and supervisors are tracking with your systems?
(41:40) - What does a goal look like for these employees?
(52:36) - Where can people find out more about Secchi?

The Evolution of Work w/ Brent Kedzierski02 avr. 202400:38:16

Brent Kedzierski is a sought-after keynote speaker and a leader of connected-worker ecosystems at Hexagon, an international data company working in industries from oil and gas to AI and manufacturing. He is focused on improving the human condition at work and creating a seamless collaboration between humans and machines. Brent has been involved in human performance trends in significant government and commercial industries, including the Department of Defense, executive and judicial branches of the US Government, aviation, healthcare, and nuclear industries. 

Mentioned on the Show:

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Timestamps:

(2:05) - Welcoming Brent
(2:43) - What is your take on the state of employment these days?
(12:59) - Why should companies invest in people skills (soft skills) for their employees, especially if those skills are transferrable to other employers?
(20:17) - What are "cobotics"?
(24:37) - What recommendations do you have for business leaders today to prepare for the transformation from our current work setting to a work setting with generative AI?
(27:58) - What are the key traits from organizations that do training on new technology or business processes well?
(35:22) - What in your mind is the purpose of business? 

Combatting Ageism & Utilizing All Your Talent w/ Patti Temple Rocks26 mars 202400:54:31

Patti Temple Rocks is the author of I’m Not Done: It’s Time to Talk About Ageism in the Workplace, which was ranked as one of the 9 books Every Professional Should Read in 2019 by INC Magazine. Kirkus Reviews said, “Rocks writes succinctly but convincingly about the proliferation of age bias and its damaging, insidious, and demoralizing effects on businesses and employees alike.” She recently released a second edition called I’m STILL Not Done because of the impact she saw the pandemic have on older workers and the way they are treated.

Mentioned on the Show:

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Timestamps:

(2:15) - Welcoming Patti.
(2:58) - What is Ageism? 
(4:06) - Has Ageism always been a problem?
(7:00) - Do you have examples of how this shows up differently for people?
(9:21) - How does Ageism show up differently for men and women?
(17:10) - Don’t people get less creative as they get older?
(22:17) - Why should employers care about ageism?
(26:26) - What do you think of the reasoning that the cost of the business requires it to replace older employees with younger ones?
(35:51) - How do we blend having difficult conversations and providing opportunities for young people?
(42:40) - What are things you see employers doing to get creative around retirement?
(46:20) - Are you not a fan of mandatory retirement?
(47:48) - Can you talk about mixing up social events?
(50:52) - Patti's final message. 

Never Not Working w/ Malissa Clark19 mars 202401:03:22

Malissa Clark is an Associate Professor of Industrial-Organizational Psychology at the University of Georgia and Director of the Healthy Work Lab. She is the author of Never Not Working: Why the Always-On Culture Is Bad for Business—and How to Fix It. 

 Mentioned on the Show:

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Timestamps

(2:03) - Welcoming Malissa.
(2:24) - How did you come to study workaholism?
(3:41) - How do you define workaholism?
(10:48) - How much of workaholism is about the action work versus how you feel about the work? 
(13:21) - It’s normal for achievement to take a lot of sacrifice.  Don't we have to be workaholics to succeed?
(15:31) - What is "introjected motivation"?
(19:43) - How can we determine the difference between interjected and intrinsic motivation?
(24:05) - What impact does workaholism have on your health and relationships?
(28:46) - How influential are our phones and technology in fostering workaholism?
(31:08) - Can you explain what "working light" is?
(32:47) - Why is working light bad?
(34:47) - How do we break the cycle of responsiveness?
(48:05) - How do we let go of the guilt of not being productive?
(49:18) - What’s an example of a mastery experience?
(54:34) - Can you dispel the myth of needing employees to be workaholics for a company to succeed?
(1:00:49) - What one or two things someone struggling with workaholism should do to start?

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