More than a podcast, Patients Win is a movement to restore healthcare to its true purpose: serving patients. Hosted by Dr. Jonathan Bushman and co-host Troy Reichert, Patients Win invites decision-makers to join a movement: making patients the real beneficiaries of healthcare. Through stories, case studies, and candid conversations, the podcast reveals how current systems fail patients, and highlights leaders designing benefits where people, not spreadsheets, come first. Each episode equips CHROs, CFOs, brokers, and physicians with tools to lead change in their own organizations. The message is clear: healthcare only works when patients win.
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Données mises à jour le 18/09/2026
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On this episode of Patients Win, Dr. Jonathan Bushman and Troy Reichert set aside business models and policy talk to get personal, digging into the real patient stories that have shaped their mission in healthcare. From moments of heartbreak and frustration to examples of advocacy that truly changed lives, they explore how deeply the patient experience drives their commitment to challenging the healthcare status quo. You’ll hear powerful reminders of how the system’s complexity, lack of price transparency, and broken trust can literally be life or death, and how reimagining healthcare around real people can make all the difference. Tune in for a raw, honest conversation that puts people, not profits, at the center of every decision.
Timestamps:
00:00 Impact of patient experiences
03:15 Discovering clinician roles in decision-making
“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”
Why Listening Might Be the Most Powerful Medicine
Saison 1 · Épisode 16
jeudi 3 septembre 2026 • Durée 01:07:07
Welcome to another episode of Patients Win. Today, Dr. Jonathan Bushman and Troy Reichert are joined by Dr. Lane Peyton, a passionate psychiatrist from Oklahoma City, known for his dedication to integrative medicine and bringing together primary care and mental health for better patient outcomes. In this conversation, Dr. Peyton shares the winding path that led him from resisting a medical career to becoming a leader in psychiatry, shaped by vivid formative experiences and a commitment to addressing patient suffering on every level.
Together, they delve into the importance of listening and meeting patients where they are, even when their immediate needs seem small compared to larger health issues. The episode explores the evolution of mental health care, the power of community and connection, and the challenges and promise of new treatments for depression and PTSD. Throughout, listeners will hear stories of real patients, lessons learned from mistakes, and a hopeful vision for the future grounded in compassion, self-care, and building stronger relationships in and outside the clinic.
Timestamps:
00:00 Choosing Psychiatry and Early Practice
08:18 Reflecting on career and upbringing
10:45 Discussing patient experiences
17:58 Listening to a personal story
25:24 Discussing modern mental health crises
28:41 Balancing behavioral health and science
33:54 Cultural practices and prion diseases
41:54 Handling psychiatric emergencies
46:26 Discussing treatments for PTSD
50:22 Discussing psychedelic drug regulations
55:26 Pharma challenges with psilocybin therapy
59:34 Opioid withdrawal and treatment challenges
01:03:19 Prioritizing Self-Care for Success
Restoring Joy in Medicine Through Better Care and Stronger Communities
Saison 1 · Épisode 15
mardi 11 août 2026 • Durée 01:01:56
Welcome to another episode of Patients Win. Today, we’re joined by Dr. Saju Joseph, a renowned surgeon based in Las Vegas with a fascinating journey from surgical training in Boston to an extraordinary fellowship in Scotland. Alongside hosts Dr. Jonathan Bushman and Troy Reichert, we dive deep into Dr. Saju Joseph’s evolution from oncology research to cutting-edge regenerative and sports medicine, and his unique, patient-centered approach to care.
In this candid and insightful conversation, we’ll explore the challenges and joys of practicing medicine today, the importance of returning to basic science, and the ways in which Dr. Saju Joseph has built a practice focused on true patient outcomes and community impact. We’ll also discuss the struggle to find and redefine joy in medicine, the failure of traditional reimbursement models, and the power of mentorship and collaboration.
Join us as we discuss stories that highlight what it means to truly put patients first, how small changes can create positive ripples across entire communities, and what the future might hold for both physicians and patients striving for better healthcare experiences.
Timestamps:
00:00 Unique surgical fellowship experience
09:01 Balancing surgery and academic training
13:55 Explaining stress and hernias
16:52 Discussing patient-doctor relationships
23:16 Understanding osteoarthritis and blood flow
30:45 Balancing work and family life
36:43 Office visits and unexpected benefits
39:47 Personal goals and family aspirations
49:14 Managing a Small Practice
50:53 Flexible curriculum in medical school
58:24 Helping a School Counselor
01:01:00 Dr. Joseph's values in medicine
How Direct Primary Care Changed the Way I Practice Medicine
Saison 1 · Épisode 14
lundi 27 juillet 2026 • Durée 01:05:07
In this episode of Patients Win, Dr. Jonathan Bushman sits down with longtime friend, colleague, and next-door clinic neighbor Dr. Charles Jantzen for an honest conversation about resilience, burnout, and rediscovering joy in medicine. The two reflect on their journeys from the early days of medical school and rural residency in Enid, Oklahoma, through the challenges of changing healthcare systems, administrative frustrations, and personal struggles that led both to question their place in the profession.
From the camaraderie and hands-on learning of rural medicine, to the painful closure of their residency program and the impact of corporate changes on their daily work, Dr. Jantzen and Dr. Bushman share candidly about what led them to the brink of leaving medicine and what brought them back. Together, they explore the difficult emotions around quitting, the importance of peer support, and how finding new models like direct primary care has helped them reclaim satisfaction and patient connection in their work.
Whether you’re a physician feeling the weight of burnout or a patient curious about what your doctor faces behind the scenes, this episode is a powerful reminder that taking care of ourselves is often the first step to making sure that patients win.
Timestamps:
00:00 Early days in medical school
09:40 Reflecting on a mountain hike
13:21 Residency program closure frustration
18:20 Leaving the Hospital for the Clinic
24:06 Challenges with medical scheduling
28:40 Discussion on Physician Economic Impact
36:19 Clinic relocation and budget concerns
40:00 Leaving the job and notifying patients
47:53 Changes in medical clinic culture
53:36 Joining Owasso Urgent Care Team
58:58 Reflecting on a breakthrough moment
How Whole Person Care and Data Can Transform Healthcare Outcomes
Saison 1 · Épisode 13
jeudi 16 juillet 2026 • Durée 52:31
Welcome to another episode of Patients Win. Today, we explore what it truly means to move healthcare upstream, shifting the focus from reactive disease treatment to proactive, whole-person care. We’re joined by Dr. Scott Conard, a family physician and leader in value-based care, who shares his transformative journey from traditional allopathic medicine to embracing integrative and preventative health. Dr. Conard recounts how personal loss early in his career compelled him to question the conventions of medicine and motivated his mission to become not just a doctor, but a healer focused on the entire individual - body, mind, and spirit.
In this conversation, you’ll hear candid stories about the shortcomings and perversions of value-based care, how data and risk management can be harnessed to save lives before crises strike, and how innovative care models are both saving lives and challenging the financial incentives of traditional healthcare systems. Together with hosts Dr. Jonathan Bushman and Troy Reichert, we’ll discuss empowering patients to take control of their own health, building systems that identify risk before it becomes reality, and the ongoing battle to align healthcare incentives with true wellness. Get ready for a deep dive into the future of medicine, the power of data, and the courage it takes to lead change that puts patients first.
Timestamps:
00:00 Transitioning from Doctor to Healer
04:11 Rethinking allopathic medicine basics
08:58 Building health literacy and relationships
11:27 Discussing patient post-surgery recovery
15:11 Mindset and Physical Transformation
17:50 Using data to prevent health issues
22:42 Using a whole person risk score
24:08 Expanding and diversifying clinic services
29:51 NDA and deciding to leave
32:34 Discussing healthcare financial conflicts
How Health Coaching Bridges the Gap Between Knowledge and Action for Real Patient Change
Saison 1 · Épisode 12
mercredi 27 mai 2026 • Durée 45:47
Welcome to another episode of Patients Win, the podcast dedicated to reimagining healthcare so it truly works for the people it serves - the patients. In today's show, the conversation focused on the vital role of health coaching and its intersection with mainstream healthcare. The discussion explored how health coaching goes far beyond simple diet and exercise advice, digging into personalized support, shame reduction, and the foundational lifestyle changes that lead to meaningful transformation.
A key theme that emerged was the immense gap between knowledge and action, why so many people know what they "should" do, but struggle to make and sustain change on their own. Several points were raised, including the emotional hurdles patients face, like shame and past failures, and how a supportive coaching relationship can help break down those barriers. The episode also takes a closer look at how lifestyle medicine, built on six pillars including nutrition, sleep, stress management, and social connection, can empower patients to regain control over their health, 1% at a time.
Listeners will hear stories of real transformation, the surprising elements of health coaching that patients don't expect, and how integrating coaching into employer health plans can lead to dramatic cost savings and better health outcomes. If you've ever felt stuck in your health journey or questioned the role of supportive relationships in true healing, this conversation is for you. At the end of every healthcare decision, one question remains: Did the patient win? Let's find out.
Timestamps:
00:00 Introduction to Patients Win the Show
03:51 Studying health and lifestyle globally
08:22 Foundations of lifestyle medicine
11:11 Setting personal health goals
13:56 Creating a safe space to share
19:08 Intro to the lifestyle program
22:08 Transformational personal growth journey
23:59 Importance of human connection
Bridging the Trust Gap: How Transparent Pricing Is Transforming Healthcare for Patients
Saison 1 · Épisode 11
jeudi 14 mai 2026 • Durée 36:11
Welcome to another episode of Patients Win, the podcast dedicated to making healthcare work for the people it serves - the patients. Today, we dive into the intersection of healthcare and technology with David Comiskey of HealthMe. With a unique background that spans national security, the pet care industry, and now healthcare innovation, David Comiskey brings a fresh perspective on how transparency and direct care models can rebuild trust and transform the patient experience.
Join Troy Reichert and Dr. Jonathan Bushman as they explore how legacy technology has disrupted the doctor-patient relationship, why pricing transparency is key to restoring trust, and how HealthMe’s platform is simplifying access, costs, and quality for both patients and providers. Hear real-life stories of patients saving thousands and getting the care they need faster, and discover why mission-driven innovation from outside traditional healthcare might just be what patients need to win.
Timestamps:
00:00 Starting in the Defense Department
03:33 Building a pet care tech company
06:52 Technology's role in healthcare change
11:13 Benefits of direct care models
14:14 Discussing a simplified service platform
18:28 Discussing trust in healthcare
20:02 Patients using AI in healthcare
24:22 Implementing prospective pricing in healthcare
From Transactional Medicine to Trust: The Employer’s Path to Better Healthcare and Cost Control
Saison 1 · Épisode 10
mercredi 29 avril 2026 • Durée 40:43
Welcome to another episode of Patients Win, the podcast where we flip the script on healthcare and shine a light on strategies that put power back in the patient’s hands. In today’s episode, Troy and Dr. Bushman are joined by Lee Lewis, Chief Strategy Officer of the Healthcare Transformation Alliance, to tackle the "perfect storm" facing American healthcare, from skyrocketing costs and disruptive therapies to the loss of trust in the doctor-patient relationship.
Lee Lewis offers a front-line perspective shaped by his work with Fortune 200 employers, highlighting how employers, both large and small, can reclaim control by building trusted, accessible relationships between patients and providers. We'll discuss why fee-for-service medicine is failing both patients and doctors, practical strategies for managing health plan costs, and why now, more than ever, employers should rethink the healthcare supply chain.
If you’re looking for hope and actionable insights amid healthcare’s chaos, this episode is for you. Join us for a conversation that challenges old assumptions, champions innovative ideas, and uncovers how everyone, CEOs, HR, brokers, and patients, can start winning in healthcare.
Timestamps:
00:00 Healthcare at a tipping point
06:06 Reframing healthcare priorities
10:10 Innovation levels among Fortune 100 companies
10:47 Adopting new supply chain innovations
16:02 Problems with fee-for-service healthcare
20:40 Streamlining healthcare billing systems
21:59 Debating direct primary care model
27:04 Challenges of large-scale communication
30:38 Thoughts on upcoming healthcare changes
33:13 Navigating healthcare supply chains
36:41 Optimizing healthcare costs for employees
Inside the Fight for Price Transparency and Real Healthcare Reform
Saison 1 · Épisode 9
vendredi 17 avril 2026 • Durée 46:40
Welcome back to Patients Win, the podcast where we flip the script on healthcare and put power back into your hands. In today’s episode, hosts Troy Reichert and Dr. Jonathan Bushman are joined by special guest Katy Talento, whose career spans from the halls of the White House to the boardrooms of sharing ministries, and who brings a unique, inside perspective on health policy, employer benefit design, and the future of care in America.
Together, they tackle pressing questions: Why are we sicker, more medicated, and more anxious than ever before, despite unprecedented spending on healthcare? What’s really driving up costs in a system “eating our economy” and “stealing the American dream from the middle class”? Katy Talento shares candid stories from her time shaping healthcare policy in the Senate and advising in the White House, gets real about the dysfunctions she witnessed, and explains how the COVID-19 pandemic sparked a powerful shift in public trust and personal health journeys.
We’ll pull back the curtain on the legislative battles over price transparency, the structural barriers holding back direct contracting and cash pay at scale, and why bold change is finally disrupting the system from both the inside out. Plus, hear Katy Talento’s uncompromising take on how America can reclaim its health and what every patient, yes, you, needs to do to start winning in today’s healthcare marketplace.
This isn’t just about politics or policy; it’s about hope, action, and a community refusing to settle for less. Let’s get started.
Timestamps:
00:00 Introduction to Patients Win podcast
06:09 Joining the 2016 transition team
08:15 Frustrations with Medicare doc fix
10:50 Debate prep for Hillary Clinton
15:40 Becoming a naturopathic doctor
17:58 Trust in primary care growth
20:28 Advocating for direct primary care
Tiffany Ryder’s Journey from NFL Cheerleader to Healthcare Change-Maker
Saison 1 · Épisode 8
lundi 9 mars 2026 • Durée 46:22
Welcome to another episode of Patients Win, the show where we dig deep into the realities of our healthcare system and highlight the stories and strategies that are giving patients a real voice in their care. In this episode, hosts Troy Reichert and Dr. Jonathan Bushman sit down with Tiffany Ryder, whose unconventional journey spans from NFL cheerleader to PA, to her current work in journalism, to explore the systemic challenges in healthcare that keep patients from getting the care they need.
Tiffany Ryder openly shares her personal and professional evolution: from early encounters with misdiagnosed health conditions and a firsthand look at the pitfalls of the medical system, to the jarring realities she faced working in emergency medicine during the COVID-19 pandemic. She discusses the moral dilemmas and contractual restrictions that prevented her from recommending more affordable or accessible care options and what ultimately drove her to step outside the system to advocate for patients through storytelling and education.
Join us as we unpack the emotional toll of working in a flawed system, the power of transparent communication, and the hope that comes from empowered patients and providers alike. Whether you're a patient, a provider, or someone invested in the future of healthcare, this conversation will give you a new perspective and maybe even a little hope that change is possible when patients win.
Timestamps:
00:00 "Unexpected Paths to Purpose"
04:04 Early Medical System Experiences
08:08 Rethinking Career in Healthcare
12:03 "Upstream Solutions for Better Care"
14:14 Primary Care Challenges During COVID
18:16 Healthcare Access and System Inefficiencies
20:25 Patients Lost in System Struggles
23:33 "Questioning a Broken Healthcare System"
28:41 "Redefining Patient-Centered Care"
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