PAC's All Access Pass Podcast

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Insights on Panel Size: Key Access Metric for Primary Care

Saison 1 · Épisode 30

vendredi 30 mai 2025 • Durée 32:13

How many patients is too many? In this episode, Dr. Kevin Shah, Vice President and Chief Medical Officer of Primary Care at Duke University Health joins us to unpack the complex science—and art—of managing patient panels.

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Battling Burnout with The Joy of Practice

Saison 1 · Épisode 29

mardi 15 avril 2025 • Durée 34:00

Joy of Practice is the beating heart of healthcare.It represents the very reason our clinicians practice medicine in the first place, underscoring the fundamental purpose behind their care delivery. Despite their passion for patients, clinician burnout is threatening to destabilize the entire supply of the already-burdened healthcare industry. In this month’s inspiring episode, we explore why clinicians’ well-being is essential to patient access, and how access leaders can uplifttheir efforts through compassionate leadership.

Elizabeth Woodcock, Founder and Executive Director of PAC,is joined by Lisa Griffin, MBA, CCCM, Chief Consumer Officer atUniversity Hospitals, and Dr. Christine Sinsky, Vice President ofProfessional Satisfaction at the American Medical Association.

Together, they unpack the recent surge in clinician burnout,and the responsibility of access leaders to build meaningful relationships with the clinicians who make up the ambulatory enterprise. Tune in on Spotify and Apple podcasts for more!

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The Access Framework: Evidence-based Management

Saison 1 · Épisode 28

lundi 17 mars 2025 • Durée 26:58

Our leaders know that patient access is a fundamental pillar of healthcare, but until now, there has been no standardized definition or framework to guide access leaders. This begs the question - what could our community of experts create if they came together to define the key elements of patient access management?

This month, Founder and Executive Director Elizabeth Woodcock, DrPH, MBA; Senior Director of Research, Chris Profeta, MPH; and Children's National's VP of Ambulatory Services and a member of our Professional Development Committee, Marc DiFazio, MD, sit down to celebrate the upcoming publication of the Patient Access Collaborative's groundbreaking research study.

Together, they break down the Patient Access Management Framework—the first comprehensive, evidence-based model that defines patient access -- and the key determinants that shape it. They discuss the Delphi survey methodology used to reach expert consensus, the determinants identified in the study, and how this research provides a roadmap for health systems to reliably improve simple, timely, and connected ambulatory care.

Tune in to explore how this landmark study is transforming patient access management and what it means for the future of healthcare.

The link to the full publication can be accessed here!

rdcu.be/eg7Oj

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Staring Down Disaster: How Access Leaders Maintain Business Continuity During Emergencies

Saison 1 · Épisode 26

samedi 15 février 2025 • Durée 31:14

Wildfires have ravaged South California in recent months, forcing health system leaders to navigate patient access disruptions while ensuring continuity of care. Beyond the immediate crisis, these disasters create lasting "access debt"—a backlog of delayed appointments and unmet patient needs that can overwhelm health systems long after the flames have died down. How can access leaders prepare for and recover from such disruptions?

This month, Founder and Executive Director Elizabeth Woodcock sits down with Aimee Corke, Director of Emergency Management and Business Continuity at Northwell Health; Connie Lee, MPH, FACHE, Senior Director of Patient Access at UCLA Health; and Leigh Bouskila Turk, MHA, Director of Practice Development and Support Services at Nicklaus Children’s.

The leaders share firsthand experiences managing patient access during wildfires, hurricanes, and other emergencies—discussing business continuity strategies, recovery planning, and how to maintain access in the face of disruption.

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Preferred Language Reminders: Breaking Barriers in Access

Saison 1 · Épisode 26

mercredi 15 janvier 2025 • Durée 46:18

Our patients hail from every corner of the Earth, and differences in the languages we speak can become a serious barrier to effective care. But what happens when the data doesn't tell the story we expect? This month, Founder and Executive Director Elizabeth Woodcock sits down with Stephanie Schmidt, MS, Senior Director of Ambulatory Care and Access Services at Oregon Health & Science University; Joel Hudnall, Epic Configuration Analyst for Change Management and Strategic Access Support at Vanderbilt University Medical Center; and Ryzell McKinney, EdD, MACD, CCCM, Director of Access Technology at Vanderbilt University Medical Center. The researchers discuss the complexities of health equity in patient access, highlighting research on preferred-language appointment reminders and the need for multifaceted strategies to address disparities.

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Making the Most of What You’ve Got: Capacity Optimization Guest Podcast with Patrick Kokoruda

Saison 1 · Épisode 25

mardi 3 décembre 2024 • Durée 38:24

Leading health systems all face the same problem: how can we maximize clinician efficiency while ensuring patients receive timely care? This month, the podcast features two distinguished leaders from Geisinger Health; special guest host Patrick Kokoruda, MHA, CCSL, Vice President of Clinical Access Management sits down for an episode with George Ruiz, MD, Chair of Cardiology. Together, they explore innovative and collaborative strategies for optimizing capacity, structuring clinicians’ time, and leveraging technology to deliver scalable, patient-centered care.

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Access Unlocked: Mastering Change Management

Saison 1 · Épisode 24

lundi 18 novembre 2024 • Durée 28:01

Reliability is foundational to creating trust with our patients - and effective change management provides the tools we need to achieve it. In this episode, Founder and Executive Director Elizabeth Woodcock sits down with Dominic King, DO, FAOASM, FAMIA, Enterprise Medical Director of Access Transformation and High Reliability Coach at Cleveland Clinic, and Jalana McCasland, FACHE, DSL, Vice President of Ambulatory Operations at VCU Health. Together, they provide expert insights into change management, including fostering staff buy-in, implementing sustainable improvements, and adapting systems to meet evolving patient needs. Hear how they tackle challenges like system inefficiencies and team engagement while sharing practical insights to enhance both patient and staff experiences.

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"To Confirm Your Appointment, Press One" - a Discussion about Patient Non-Attendance

Saison 1 · Épisode 23

mardi 15 octobre 2024 • Durée 31:56

Despite our best efforts, non-attendance remains one of the most persistent and damaging challenges for access leaders. In this episode, Founder and Executive Director Elizabeth Woodcock is joined by non-attendance experts Allison Gornik, PhD, Licensed Clinical Psychologist at the Kennedy Krieger Institute, and Lorna Kernizan, FACHE, MBA, Chief Ambulatory Officer at Children's Mississippi. Together, they explore the pervasive effects of missed appointments and share strategies to tackle non-attendance while enhancing patient care and optimizing resources.

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The Power of Leveraging Behavioral Science for Patient Access

Saison 1 · Épisode 22

lundi 16 septembre 2024 • Durée 24:16

Behavioral science underlies each of the important decisions we make – and the complex world of patient access is no exception. This month, Founder and Executive Director Elizabeth Woodcock sits down with Clara Doan, Senior Director of Patient Access at UMass Memorial Healthcare, and Chris Profeta, MPH, Senior Director of Research at the Patient Access Collaborative. Our panel of experts explore key concepts in behavioral science like recency bias, active commitment, and the framing effect, offering actionable strategies for healthcare leaders to drive meaningful improvements in patient access.

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Navigating the Access Journey: Mayo Clinic's Innovation Contact Center

Saison 1 · Épisode 21

jeudi 15 août 2024 • Durée 34:41

Mayo Clinic's Innovation Contact Center is where new tools, technologies, and workflows are tested to refine patient access initiatives. Join us as Founder and Executive Director Elizabeth Woodcock hosts esteemed guests Elissa Nelson, MA, Senior Director, Systems Transformation, Enterprise Office of Access Management Infrastructure Services, Mayo Clinic, and Courtnie Garteski Bergler, Director of Digital New Appointment Learning and Innovations - Systems and Transformation, Mayo Clinic, as they discuss their insights on minimizing disruptions and scaling improvements across the health system.

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PAC's All Access Pass Podcast – Détails, épisodes et analyse

Détails du podcast

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Liens partagés entre épisodes et podcasts

Qualité et score du flux RSS

Historique des publications

Derniers épisodes publiés

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PAC's All Access Pass Podcast – Détails, épisodes et analyse

Détails du podcast

Classements récents

Apple Podcasts

Spotify

Liens partagés entre épisodes et podcasts

Other1

Spotify1

Qualité et score du flux RSS

Historique des publications

Derniers épisodes publiés

Podcasts et contenus similaires

Podcasts Similaires Basées sur le Contenu

Apple Podcasts

Spotify

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Other1

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