Packed House Podcast - Packed House

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Madeleine Geach - Delegation, Reflection & Hospitality Leadership

lundi 7 avril 2025 • Durée 47:17

Colm chats to Madeleine Geach of @thegoodlifecoaching about all things Leadership in hospitality.

At a crucial time for independent owners to level-up their leadership, we discuss:

-> Madeline’s unique hospitality journey - from teacher burnout to restaurant coaching

-> Simple “3 Ps” for finding your pride, even on tough days

-> Getting team training to stick through repetition and real-life practice

-> Taming your “advice monster” to coach, not just command

-> Why mentorship matters, and how to find the perfect guide for you

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For more info on Madeleine and the great work she does, check out her Instagram and website

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If you want help making more profit in your independent hospitality business, book a call with Colm

Follow Colm on Instagram for daily posts about running a hospitality business

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Lucy Branson - Building a 'Family First' Restaurant Group on Empathy, Empowerment & Espresso

jeudi 6 mars 2025 • Durée 48:39

Colm chats to Lucy Branson, owner and director at The Coastal Kitchen Family. A group of 5 hospitality venues along Portsmouth’s south coast.

Lucy is super passionate about people and this episode is all about how she builds an environment where people can thrive and contribute brilliantly to their business. Enjoy!

→ Instilling family values in a team of nearly 150 people

→ Why one-to-ones are crucial for success at every level of the business

→ How to build better leaders

→ Effective training methods and setting clear expectations

→ Building a career pathway for hospitality employees

→ Setting boundaries around work & family life, and building the business you want

Follow Colm on Instagram here

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Paul Power -  Fewer Seats, More Revenue: Constantly reinventing and adapting the independent café

mercredi 19 février 2025 • Durée 49:11

Colm chats to Paul Power, owner & operator of Power's Café & Deli in Weybridge.

Chatting:-> Moving from 80+ covers to 50 (and why revenue still went up)
-> Strategic staffing: letting one core team do it all - kitchen, serving, and even washing up
-> Why honesty about finances and bills keeps everyone motivated
-> Shrinking the menu, trimming overheads, and focusing on the bottom line
-> Creating different zones for different budgets: takeaway vs. full-service experiences
-> Brave decisions, “wrong” turns, and how to keep going when times get tough

Join one of our free, live 25 minute masterclasses here
Follow Colm on Instagram here

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Alex Greig - Squeezing every last drop out of a specialist beer business

vendredi 31 janvier 2025 • Durée 57:39

Colm chats to Alex Greig, owner & operator of Fuggles Beer Café with 2 locations in Kent.

A wide-ranging chat covering:

-> The evolution of craft beer and its customers

-> The appeal of a broad offering vs the reality of wastage and how he manages it

-> Finding efficiencies in every corner to combat the tough economic environment

-> The future of independent hospitality business models

-> Getting the most out of 'stop-gap' staff

-> The importance of doing the 'boring' work

Join one of our free, live 25 minute masterclasses here
Follow Colm on Instagram here

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Tony Adams - What the f**k is a system, and how do you get people to follow it?

vendredi 17 janvier 2025 • Durée 01:04:41

Colm chats to Tony Adams, owner and operator of Hello Burger since 2015.

Chatting:

-> What the f**k is a system, and how do you get people to follow it?

-> Tony's 1:3:1 system for managers to communicate issues upwards

-> How to develop training programs for young managers on leadership

-> Balancing in-venue experience and delivery

-> Tony's top tips for success with Delivery Apps (gained from serving 25,000 burgers per year)

Join one of our free, live 25 minute masterclasses here
Follow Colm on Instagram here

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Louise Holme - Embracing Your Values As A Small Business & Making Them Mean Something

lundi 2 décembre 2024 • Durée 51:41

Colm chats to Louise Holme, owner & operator of Holme Stores

Chatting: -> The daunting prospect of setting up a business in your mid-twenties -> Being an introvert and figuring out how to engage customers -> Embracing your values as a small business, and making them actually mean something -> Getting comfortable in the uncomfortable -> Dealing with the disappointment of expansion not working out Join one of our free, live 25 minute masterclasses here
Follow Colm on Instagram here

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Stef & Freddie - Calm, Chaos & Everything In Between Building Wylie's Coffee

lundi 11 novembre 2024 • Durée 51:46

Colm chats to Freddie & Stef, the brilliant couple behind Wylie's Coffee. Chatting: -> Aussie & Japanese influences on Wylie's -> Creating a space for a moment of calm in a chaotic world -> Their checklist when choosing a winning location -> Why it took them too long to build a team -> Their plans for expanding beyond coffee Enjoy! Join one of our free, live 25 minute masterclasses here Follow Colm on Instagram here

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Carol Deeney - Taking Haggis Global, Building a Franchisable Brand & Lessons in Consistency

samedi 2 novembre 2024 • Durée 58:39

Colm chats to Carol Deeney, owner & operator of Deeney's. The home of Scottish scran and the famous Macbeth (haggis toastie).

Deeney's is now a multinational brand via East London, Tokyo and Phuket. Yes, you read that correctly!

Was it always Carol's plan to take haggis global?

A fascinating journey and great lessons for anyone wondering what the ingredients for a powerhouse hospitality brand are.

Chatting: -> Advertising Industry to Scottish Street Food -> The foundations of building a strong brand -> Having a USP and sticking to it -> Lessons in consistency and simplicity -> Taking Haggis global via Japan & Thailand - lessons learned along the way If you want to chat about anything in the episode, or would like some help making changes to your independent hospitality business, drop Colm & Frankie a DM on Instagram or send an email to info@packedhouse.co.uk

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Ben Hicks - People Over Tech, Obsessed With Details & A Passion For Customer Service

jeudi 24 octobre 2024 • Durée 56:32

-> Choosing a People First approach over tech (and losing money initially) -> How he used his 20+ years experience at Pizza Express to build a simple, but effective customer journey -> Obsessing over the little, trivial, details pays off in the long-run -> Analysing everything, and trusting your gut

If you want to chat about anything in the episode, or would like some help making changes to your independent hospitality business, drop Colm & Frankie a DM on Instagram or send an email to info@packedhouse.co.uk

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Chris Fox - 21 Years Of Lessons, Rejecting Delivery Apps, Hiring & Training The New Generation

jeudi 10 octobre 2024 • Durée 01:10:12

Colm is joined Chris Fox of Prego Italian Restaurant in Buckingham to discuss all of the lessons from his 21 years of running Prego.

The episode is packed with practical advice that you can take and implement in your independent hospitality business tomorrow.

Chatting:

-> How Chris has rejected the delivery apps in favour of his own delivery operation

-> Dealing with the new generation - tweaking your hiring & training to get the best out of them

-> The benefits of thinking about your hospitality business like a sports team

-> Lessons to be learned from the last economic crisis and applied to this one

-> How leading from the front is the best way to build a culture

Enjoy!

If you want to chat about anything in the episode, or would like some help making changes to your independent hospitality business, drop Colm & Frankie a DM on Instagram or send an email to info@packedhouse.co.uk

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