In this episode of On the Ramp, Chris Wileman shares his journey from an apprentice to the owner of Castle Garage, now expanded to two branches. Chris discusses the challenges of taking over the business, the importance of mentorship, and the strategic steps he took to grow the company. Whether you're in the automotive trade or interested in business ownership, Chris’s story provides valuable insights and practical advice. Tune in to learn more! 00:00 - Intro 05:38 - Entering the world skills competition at 17 07:50 - Diagnostic Training 09:29 - Making the move from technician to business owner/ office 13:22 - Entrepreneurship where did it come from? 14:33 - Buying the business 24:25 - First six months as the business owner 26:19 - Business training 30:39 - Turning point 37:48 - Post Covid 41:16 - Joining Garage Hive and meeting other business owners 48:39 - EV Jobs & Health Checks 52:40 - Work life balance 54:14 - Leadership and Team Motivation 55:59 - Why expand the business? 01:12:30 - what does a typical day look like ⁠https://beacons.ai/ontheramp

In the latest episode of "On the Ramp," we had the pleasure of speaking with Tina Drayson, a key figure at CCM Garages. Tina’s path in the automotive industry showcases dedication, adaptability, and a drive for continuous improvement. 00:00 - Intro 07:55 - Taking on more 12:00 - Building a vision 16:45 - Job role routines 19:30 - VHCs, Servicing and Authorisation rates 38:30 - Trade MOTs 45:40 - Leadership 1:06:45 - Lean Six Sigma 1:10:05 - Work life balance 1:17:15 - Women in automotive ⁠https://beacons.ai/ontheramp

Welcome to the On The Ramp podcast, in this intro episode we discuss why we've decided to start a podcast and exactly what we're trying to achieve.

If you're in the UK automotive industry, we hope to bring you inspiring stories, interesting debates and learnings from other garage owners.
https://beacons.ai/ontheramp

Welcome back to the On The Ramp podcast. Our guest in this episode is David Massey, owner of ADS Automotive and Auto Inform.

In this episode we discuss Dave's journey through the years in the automotive trade and we also speak in great detail about the struggles and challenges faced by so many in this trade.

One of the main topics discussed is what does success look like to you? Dave also turned the questions back to the hosts Alex and Leo.

We really hope you enjoy this conversation, it's different to all of the other episodes so far. 00:00 - Intro 11:25 - Early stages of ADS 21:00 - The family breakup 31:30 - Reaching rock bottom 39:00 - What are your priorities? 52:00 - Stop wasting time 01:02:00 - Expanding the business 01:10:00 - Management restructure 01:22:55 - Dealing with business problems 01:27:00 - Routine is important 01:34:00 - How expansion happened 01:44:00 - What's next? 01:48:00 - What's The Blend?

https://beacons.ai/ontheramp

Welcome back to another episode of "On the Ramp!" In this special episode, we dive deep into the automotive industry with Anthony McAteer, Group Procurement Category Director at LKQ. Join us as we explore the intricacies of procurement, supplier relationships, and the evolving landscape of the aftermarket parts industry. Anthony shares his journey at LKQ, the company's strategies for the next decade, and insights into the challenges and opportunities presented by the rise of electric vehicles. Get ready for an informative session packed with industry insights and practical advice for independent garages. 00:00 - Intro 09:00 - Is EV a problem? 20:00 - The reduction of diesel registrations 23:20 - Should you join a network/concept? 39:40 - Market consolidation 44:20 - Block Exemption & SERMI 49:35 - Why can car owners by parts cheaper than garages? 57:30 - How can you maximise supplier relationships? 1:06:20 - Why is warranty labour rate so low? 1:11:50 - How to garages upset suppliers? 1:16:25 - How can suppliers help garages better?

⁠⁠https://beacons.ai/ontheramp

In this episode of the On The Ramp podcast, we sit down with Scott Boyd from Boyd's Motor Engineering. Scott discusses his journey from a small-town car enthusiast in Biggar to becoming a successful business owner. He shares his early experiences working in local garages, completing an apprenticeship, and eventually transitioning to self-employment. Scott delves into the pivotal moments that shaped his career, navigating the challenges of his first jobs, and the critical decision to start his own business. He candidly discusses the financial struggles, long hours, and the steep learning curve involved in establishing Boyd's Motor Engineering. Scott's story provides valuable insights for anyone looking to start their own business or overcome obstacles in their career. Tune in for a detailed and insightful conversation on the On The Ramp podcast.
00:00 Intro 05:00 Starting an apprenticeship 09:30 Trying something different 12:20 Starting on my own 20:00 Business mistakes 24:00 Losing my unit and getting a job 28:00 Starting again 35:30 Moving to a bigger unit 47:00 Disaster strikes 58:00 Getting away from work 1:00:40 Leaving the trade 1:03:40 Finding a passion for diagnostics 1:13:45 Business improvements 1:21:25 GMS and business training 1:25:00 Utilising data to make decisions 1:27:30 Achieving success 1:29:50 The Blend 1:32:00 Whats next?

https://www.ontheramp.co.uk/2024/06/26/apprentice-to-entrepreneur-scott-boyds-journey-in-the-automotive-industry/

⁠https://beacons.ai/ontheramp

Join hosts Alex Lindley, Ryan O'Donnell, and Nathan Taylor as they dive into essential marketing strategies to build a strong brand. Whether you're a seasoned business owner or just starting out, this episode is packed with valuable insights and practical tips.

Walsall Wood Links - https://linktr.ee/walsallwoodtyre

Lindleys Autocentres Links - https://linktr.ee/lindleysautocentres⁠https://beacons.ai/ontheramp

https://www.ontheramp.co.uk/2024/06/15/marketing-fundamentals-the-basics-of-building-a-strong-brand/

⁠https://beacons.ai/ontheramp

In today's fast-paced business environment, understanding and exceeding customer expectations can set a company apart from its competitors. The latest Chew The Fat episode of the podcast hosted by Alex, Leo, and Tim, delved into this topic, exploring strategies to enhance customer value without incurring significant costs.

00:00 - Introduction 00:37 - Psychological Moonshots 03:18 - Reducing Customer Anxiety 04:30 - Quick Wins 06:50 - Adding Automation 08:30 - Online Authorisation 10:10 - Meet & Greet 12:00 - Customer Preferences 13:00 - Gifts 14:40 - The Fundamentals 16:00 - The Peak and The End 18:05 - The Power of Surveys 19:25 - Online Booking 21:00 - Pre-Authorisation 24:00 - Status Updates 26:00 - Service Advisor Traits 28:00 - Tech to Advisor Ratio 29:00 - Over-communicate 30:30 - Summary

Enhancing customer value does not always require significant financial investment. By focusing on communication, transparency, and personalised service, businesses can reduce customer anxiety and improve satisfaction. Implementing low-cost, high-value changes, such as those discussed in this episode, can create a competitive edge and foster lasting customer loyalty. As demonstrated in the conversation between Alex, Leo, and Tim, sometimes the smallest changes can have the most significant impact.

https://www.ontheramp.co.uk/2024/06/03/chewing-the-fat-on-customer-expectations-adding-value-without-breaking-the-bank/

https://beacons.ai/ontheramp

In this episode we discussed the risks and opportunities of the aging car parc, the future of the MOT cycle, the reduction in diesel registrations, what's happening with electric vehicles and whether or not independent garages should consider fleet work and much more. Register for your free ticket to the UK Garage and Bodyshop event here - https://uk-garage-bodyshop-2024.reg.buzz/ Quentin will be doing a presentation on how a workshop can make the most out of EV on June 6th at 11am. Nathan will be on the LKQ ECP stand on June 5th discussing all things marketing, especially around social media. Alex will be presenting "Leveraging your data from your GMS to improve decision making" on June the 6th at 10:30 at the Workshop Hub. He will also be on the LKQ ECP stand on June the 6th at 1pm to share how he uses data in his own garage. He will also be at the Castrol stand on June 5th at 11am to share data and strategies on increasing service work in your garage. ⁠https://beacons.ai/ontheramp

In this episode Alex and Leo had the pleasure of interviewing Shaun Miller from Fergies - German Vehicle Specialists. Shaun has a brilliant story to tell. We discuss the positives and negatives of working in a family business and what it took for Shaun to leave the family business and setup on his own. Shaun also discusses his experience winning Top Technician and Top Garage and so much more.

⁠https://beacons.ai/ontheramp

In this Chew The Fat episode, we discuss whether or not you should be worrying about electric vehicles as a garage owner in the future of the Independant Automotive sector.

https://beacons.ai/ontheramp

In this episode of the On the Ramp podcast, we sit down with Tim Benson, the owner of Oldfield's Garage, to explore his unconventional path into the automotive industry. Tim shares his journey from a young man unsure about his future to becoming the owner of his family’s garage business. Starting with a work experience stint at a Volkswagen dealership, Tim’s passion for the trade quickly led him to an apprenticeship. Despite his early success, the pressures of the job prompted him to pursue a business degree, which broadened his horizons through roles in IT and cosmetic surgery. Returning to Oldfield’s Garage, Tim faced a dramatic turning point when a major fire nearly ended the business. Discover how this pivotal moment reshaped Oldfield’s and how Tim’s varied experiences have guided the evolution of the garage, blending traditional values with modern business practices. Whether you’re in the automotive industry or simply enjoy entrepreneurial stories, Tim Benson’s journey is a powerful reminder of resilience, adaptability, and staying connected to your roots. Don’t miss this inspiring episode that shows how every step of the journey contributes to building a thriving business. 00:00 - Intro 01:46 - Parts Apprenticeship 06:00 - Business Degree 07:20 - Out of industry 16:30 - Back to the family business 22:20 - Fire.... alarm 29:00 - Next generation 34:50 - Making Improvements 38:00 - Taking over 46:00 - Automotive Community 57:00 - What's next

⁠https://beacons.ai/ontheramp

In the latest episode of the On the Ramp podcast, host Alex sat down with Mick Shaikly from Shaikly Motor Company, a family-run garage with a rich history spanning generations. Mick's story is unique in that he is not just part of a family business but the bridge between two generations—having taken over from his father and now preparing for the potential involvement of his own children.

00:00 - Intro

08:08 - Moving away from the tools

10:34 - Business size

13:38 - Reshaping the business

18:13 - Transfer of business ownership

24:35 - Meeting other garage owners

32:32 - Work life balance

36:15 - Customer profiling

45:43 - Customer service

50:38 - Have you developed a passion for business?

53:01 - Using AI to assist with diagnostics

57:34 - Opening an EV site

1:00:36 - ADAS

1:06:00 - The power of AI within the motor industry

1:10:15 - What was your desire to expand?

1:14:04 - Training centre and development

1:20:41 - Bringing children into the business

⁠https://beacons.ai/ontheramp

In the latest episode of the On the Ramp podcast, we had the pleasure of speaking with Neil Fellows, the man behind Stourbridge Automotive. Neil’s journey from a hands-on mechanic to a business owner is filled with useful lessons for anyone starting or growing a business. What stands out in his story is the real-world challenges of managing a business partnership, navigating the ups and downs of entrepreneurship, and the critical role his wife, Kay, played in the business's success. Here are some key takeaways from our chat with Neil that offer practical advice for business owners and aspiring entrepreneurs alike.

00:00 - Intro

04:30 - Getting into the industry

23:43 - Starting your own Garage

32:28 - Financing the business

37:55 - Breaking the partnership

46:14 - Women in the Industry

50:06 - Business growth and new sites

1:01:59 - Work Life balance

1:03:53 - What’s next for the business? ⁠https://beacons.ai/ontheramp

Episode 15 already! In this episode, we take a step back from our usual guest interviews to share our own business updates from the past six months. We discuss the challenges we’ve faced, the investments we’ve made, and the strategies that are helping us grow. Topics include Nathans push for ISO 9001 accreditation, Leo's business expansion, Alex's company restructure and much more! We also welcome Castrol and The Race Group as long-term sponsors/partners of the On The Ramp Podcast. 00:00 - Intro 03:15 - Castrol | The Race Group Partnership 07:46 - Walsall Wood Business Update 24:00 - Dack Motor Group Business Update 58:48 - Lindley’s Autocentres Business Updates ⁠https://beacons.ai/ontheramp

In this episode of On The Ramp, Barry Lawson, owner of Lawson Autotech, shares his journey from a traditional family garage to a thriving, innovative modern garage business. Starting as a reluctant partner at 21, Barry reveals how he modernised his father's garage, overcame resistance to change, and embraced continuous learning and networking to set new industry standards.

Tune in to hear how Barry’s commitment to people, technology, and business strategy transformed Lawson Autotech into a leader in the independent garage industry. Perfect for automotive professionals and anyone inspired by stories of growth and innovation!

This episode is sponsored by Castrol and The Race Group, To learn more about Castrol Service please visit https://www.castrol.com/en_gb/united-kingdom/home/partner-with-us/independent-workshops.html

00:00 - Introduction / career progression

21:19 - Networking with other garage owners in the industry

41:21 - Keeping social life and work separate

49:27 - New staff hiring + Process and software implementation

1:11:43 - Being a full time tech as a business owner

1:15:05 - What’s next for Lawson?

1:23:37 - What’s next for you? ⁠https://beacons.ai/ontheramp

This episode is sponsored by Castrol and The Race Group, to learn more about Castrol Service please visit https://www.castrol.com/en_gb/united-kingdom/home/partner-with-us/independent-workshops.html In this episode, Alex and Nathan sit down with Olly, a Mercedes-Benz specialist with years of experience running a successful independent garage. From starting his business with limited resources to building a national reputation, Olly shares his journey, the benefits of specialising, and the challenges of staying ahead in the motor trade. 📌 Topics Covered: Why specialising in a single brand makes sense for independent garages Building efficiency and expertise in diagnostics and repairs Creating a loyal customer base through trust and community engagement Advice for garage owners considering specialisation Whether you're an independent garage owner, a mechanic, or simply interested in the automotive industry, this episode offers valuable insights into the future of independent garages. 🎧 Listen Now to learn more about Olly's approach and what it takes to run a specialist garage. 💬 Share your thoughts: Are you considering specialising your services? Let us know in the comments below! 00:00 - Introduction 01:46 - About Prestige Car Service 21:41 - Diagnostics 36:33 - Would you specialise? 48:12 - Setbacks 52:19 - Getting a larger workshop 57:32 - Being content with what you have 01:00:36 - Benefits of a single brand 01:12:37 - Why dealerships need to change #OnTheRampPodcast #MercedesSpecialist #IndependentGarage ⁠https://beacons.ai/ontheramp

Ed Cockhill of Uckfield Motor Services joins us to discuss his journey from motorsport aspirations to managing and growing a thriving family business. Learn about the challenges of expanding into commercial services, balancing innovation with tradition, and navigating the ever-changing automotive landscape.

This episode is sponsored by Castrol and The Race Group, to learn more about Castrol Service please visit https://www.castrol.com/en_gb/united-kingdom/home/partner-with-us/independent-workshops.html 00:00 - introduction 01:40 - Previous Failures 02:49 - The career path that led to joining the family business 12:03 - F1 Talk… 13:18 - Moving to the family business 23:09 - Starting a Commercial Branch 37:39 - Do you specialise in a specific brand? 40:48 - What’s your view on EV? 47:53 - Going through a rough patch and getting over it 1:04:02 - What can we expect from you in the future? ⁠https://beacons.ai/ontheramp

The Secret to Garage Success: Front-of-House Excellence

In this episode of On The Ramp, Alex and Nathan are joined by a special guest, Emma, the newly appointed Customer Experience Director. Together, they dive deep into the critical role of front-of-house teams in the success of a modern garage.

What you'll learn in this episode:

Why the front-of-house role is the backbone of a successful garage The importance of reducing customer anxiety and building trust Recruitment tips: Finding the perfect front-of-house candidate The art of hospitality and its connection to automotive service How to implement service plans and improve customer retention Practical advice for training and structuring front-of-house teams

Whether you're a garage owner, a front-of-house professional, or just passionate about customer service, this episode is packed with insights you can’t afford to miss!

This episode is sponsored by Castrol and The Race Group, to learn more about Castrol Service please visit ⁠https://www.castrol.com/en_gb/united-kingdom/home/partner-with-us/independent-workshops.html⁠ 00:00 - introduction

02:46 - Inducting new staff

13:32 - Efficiency in FOH

18:33 - Ad Break

19:47 - Specialist responsibilities

22:00 - How does Lindley’s recruit into FOH

30:31 - Diagnostic bookings

37:44 - Service Plans

49:04 - is it a sales role? How important is it?

51:40 - How important is sales training?

#OnTheRamp #GarageSuccess #CustomerExperience #AutomotiveIndustry #FrontOfHouse

⁠https://beacons.ai/ontheramp

This episode is sponsored by Castrol and The Race Group, to learn more about Castrol Service please visit https://www.castrol.com/en_gb/united-kingdom/home/partner-with-us/independent-workshops.html In this episode of On the Ramp, we sit down with Jamie Caple, owner of Car Quay, to discuss the highs and lows of running a used car dealership. Jamie shares his journey from the collapse of his previous business to rebuilding from the ground up, all while navigating the unpredictable world of used car sales. We explore the realities of stocking facilities, the impact of market fluctuations, and the challenges of maintaining profitability in a tough industry. Jamie also provides insights into the importance of preparation efficiency, managing risk, and staying adaptable in a rapidly changing market. If you’re an independent garage owner or thinking about moving into car sales, this episode offers valuable lessons on resilience, business strategy, and the mindset needed to succeed. 00:00 - Introduction 04:25 - Leaving the previous business and facing legal action 20:05 - External factors influencing vehicle sales 31:01 - Castrol sponsorship segment 32:15 - How real-world events impact bookings and average invoice values 35:00 - Government inefficiencies and their effect on small businesses 37:53 - Are you working on your business or in your business? 42:55 - Beyond AutoTrader: Other strategies for growth 45:48 - Why people are drawn to stories of business failure 47:49 - Receiving legal papers just before Christmas 01:04:13 - Selling electric vehicles: Opportunities and challenges 01:07:21 - Preferred fuel types and the future of the market 01:11:00 - The role of workshops and MOTs in a dealership 01:13:59 - The importance of charisma in modern car sales 01:20:21 - How warranties impact customer confidence 01:28:21 - The role of third-party finance companies in car sales 01:31:41 - Sales functions and strategies for success 01:45:23 - The purchasing process and making smart stock decisions 01:50:18 - Identifying your strengths in business 01:53:29 - Key advice for new business owners 02:06:58 - Where do you see yourself and the business in five years? Subscribe for more industry insights and expert conversations. #UsedCarSales #AutomotiveBusiness #CarQuay #OnTheRamp #IndependentDealership

This episode is sponsored by Castrol and The Race Group, to learn more about Castrol Service please visit https://www.castrol.com/en_gb/united-kingdom/home/partner-with-us/independent-workshops.html

In this episode of On The Ramp, we sit down with Lauren Brown, Managing Director of T10 Automotive, and Carl Williams from Williams Talent Management to discuss the vital role of people management in building a successful business.

We explore the importance of workplace culture in driving performance, how to handle underperformance without creating conflict, and the challenges of recruitment. The discussion also covers why hiring for attitude over skill is crucial, the responsibilities of effective leadership, and how business owners can create an environment where employees feel valued and motivated.

Lauren and Carl also share their insights on fostering employee progression, coaching versus consulting, and how strong leadership can transform a business. Whether you’re managing a growing workforce or looking to improve team dynamics, this episode is packed with practical strategies to help you build a high-performing and engaged team.

If you're a business owner, manager, or aspiring leader, this conversation offers valuable lessons on people management, leadership, and workplace culture.

00:00 - Introduction

02:24 - How McDonald's Shaped Carl’s People Management Skills

23:12 - Sponsored Ad Break

27:04 - Recognising When Someone Isn’t Right for the Business

30:45 - Effective Recruitment Strategies

33:40 - Building Strong Personal Connections with Employees

51:01 - The Responsibilities of a Business Leader to Remain Consistent

1:02:00 - Why Employee Progression Matters

1:15:00 - Managing Underperformance Without Creating Conflict

1:24:53 - Finding Time for Budgeting

1:30:49 - Coaching vs. Consulting: What’s the Difference?

1:39:20 - How Can People Work with You Now?

Subscribe for more industry insights and expert conversations.

#peoplemanagement #leadership #workplaceculture #businessgrowth #TeamBuilding⁠⁠

https://beacons.ai/ontheramp

This episode is sponsored by Castrol and The Race Group, to learn more about Castrol Service please visit https://www.castrol.com/en_gb/united-kingdom/home/partner-with-us/independent-workshops.html

In this episode of On The Ramp, we sit down with Matt Jeffreys, owner of St Johns and RPM Malvern, to discuss his journey from launching his first garage to successfully acquiring and turning around a second business.

Matt shares the challenges of securing his first unit, the realities of running multiple locations, and the lessons he has learned along the way. We also explore the pressures of business growth, the importance of building the right team, and his vision for the future.

If you’re a garage owner looking to expand or improve your business, this episode is packed with valuable insights.

00:00 - Introduction

06:01 - Getting Into the Automotive Industry

26:57 - Advertisement Break

28:05 - Securing a Unit and Launching St Johns

52:34 - The Growth and Expansion of St Johns and RPM Malvern

1:03:34 - The Challenges of Running Multiple Locations

1:28:25 - Biggest Business Pressures and Stress Factors

1:36:00 - Personal Goals and Future Ambitions

Subscribe for more industry insights and expert conversations.

https://beacons.ai/ontheramp

#peoplemanagement #leadership #businessgrowth #workplaceculture #ontheramp

This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home/partner-with-us/independent-workshops.html

In this episode, we sit down with Jay Wheatley, founder of Absolutely Automotive, to discuss how garage owners can extract themselves from the daily grind and take their business to the next level. Jay shares his expertise as a business consultant, offering practical advice on stepping back from hands-on work, improving efficiency, and building a sustainable, profitable garage.

We explore the key challenges garage owners face when trying to transition from technician to business leader, the importance of understanding financials, and why structured processes are essential for long-term success. Jay also dives into the role of specialisation, staff management, and the impact of emerging industry trends on independent garages.

If you’re a garage owner looking to work smarter, not harder, this episode is packed with actionable insights to help you extract yourself and grow your business.

https://absolutelyautomotive.co.uk/help-guides

00:00 – Introduction

08:02 – Selling a Garage Business: Key Considerations

21:18 – Advertisement

22:32 – Transitioning into Business Consultancy

29:12 – How Can a Garage Owner Step Back from Daily Operations?

45:20 – Is Specialising in a Niche Essential for Success?

57:20 – Essential Advice for Service Advisors

01:07:40 – Future Trends in the Automotive Industry

01:19:30 – Stuck in a Rut? How Coaching Can Help Garage Owners Move Forward

Subscribe for more expert industry insights and business strategies.

⁠⁠https://beacons.ai/ontheramp

#automotivebusiness #garagesuccess #businessgrowth #ontheramp #mechaniclife #automotiveindustry

This episode is sponsored by Castrol and The Race Group, to learn more about Castrol Service please visit ⁠https://www.castrol.com/en_gb/united-kingdom/home/partner-with-us/independent-workshops.html

In this episode, we sit down with Matt Cleevely, owner of Cleevely Motors, to explore how the rise of electric vehicles (EVs) is reshaping the automotive industry. Matt shares how Cleevely Motors has successfully adapted to meet the growing demand for EV servicing, from investing in staff training to upgrading equipment.

He discusses the challenges facing independent garages in the EV market, the differences between customer expectations for EV and traditional servicing, and how Cleevely Motors has built a reputation for quality and reliability.

If you’re in the trade or considering transitioning to EV repairs, this episode is full of valuable insights and practical advice.

00:00 – Are EVs the Answer?

12:06 – Introduction

20:33 - Ad Break

29:53 – Transitioning to EV Specialisation

40:47 – Did You Ever Doubt Yourself?

51:13 – Do EV Owners Expect the Same Service as Dealers?

1:00:05 – EV Sales Market and Depreciation

1:23:19 – What’s Next for Cleevely?

Subscribe for more industry insights and expert conversations.

⁠https://beacons.ai/ontheramp

#evs #electricvehicle #training #ontheramp #automotiveexcellence #automotivebusiness

This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

In this episode, we’re joined by Mark Field, Chief Executive of the Independent Automotive Aftermarket Federation (IAAF), for a wide-ranging conversation on the future of the independent garage sector.

We explore the real-world impacts of international trade tariffs, the challenge of attracting and retaining young talent, and why it’s time to shift the perception of the trade from within. Mark talks about the IAAF’s evolving role—bridging the gap between suppliers, distributors and garages—and how they're pushing for stronger representation, improved access to data, and meaningful change on key legislation like Right to Repair.

Whether you’re on the tools, running a business, or somewhere in between, this episode is a clear look at where the trade is going, and why now is the time to get involved.

00:00 – Intro

06:10 – Tariffs and Trade: How International Politics Are Hitting the Aftermarket

15:14 – Growing the IAAF: What’s Being Done to Bring More Members In?

19:38 – Sponsor Break

20:52 – Changing Perceptions: Reframing What It Means to Work in the Trade

30:42 – Getting Colleges on Board: Fixing the Industry's Talent Pipeline

43:50 – Automechanika & Motivate: Giving the Next Generation a Front Row Seat

52:00 – Who’s Actually Engaged? The Reality of IAAF Membership Numbers

1:02:10 – Access, Data, and the Right to Repair: The Ongoing Fight for Independent Garages

1:13:40 – Outro

Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

⁠⁠⁠https://beacons.ai/ontheramp

#iaaf #automotiveaftermarket #ontheramp #garagesuccess #righttorepair #castrol

This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

A full year of On The Ramp and the journey is just getting started. In this episode, Alex, Leo and Nathan reflect on the past 12 months, sharing honest insights about their businesses — the wins, the setbacks, and the bold decisions shaping what’s next.

Expect real talk about closing divisions, launching new sites, stepping back from operations, and building tools the industry needs. If you're in the garage trade, this is one to take in.

Timestamps:

00:00 – Introduction

03:06 – Business updates from Lindleys Autocentres

18:45 – Dack Motor Group update

33:43 – Sponsor message

34:57 – Walsall Wood Tyre & Service Centre update

Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

⁠⁠⁠⁠https://beacons.ai/ontheramp

#ontheramp #automotiveexcellence #automotivebusiness #Automotiveindustry

This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

From five-star hotels to fault-finding on the road, this episode dives into the journey of Cathal, better known as The Car Nerd. He didn’t take a traditional path into the trade. After starting in hospitality, Cathal moved into car sales, then built a van business from the ground up. But it was diagnostics — not sales — that truly sparked his interest.

We talk about the early days working out of a small yard, how he taught himself remapping, and why he focused on professionalism from the start. From mobile tuning to opening his own workshop, Cathal now runs a growing diagnostics and performance business in Northern Ireland, backed by a Top Gear Tuning franchise and a commitment to doing things the right way.

Whether you’re in the trade or just curious about what it takes to build a business like this, Cathal’s story is full of insight, hard-earned lessons, and practical advice.

Timestamps:

00:00 – Introduction

02:25 – How did Cathal get started?

27:50 – What drives him to keep pushing forward?

50:17 – A deep dive into diagnostics

01:04:22 – What’s next for The Car Nerd?

Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

⁠⁠⁠⁠⁠https://beacons.ai/ontheramp

#ontheramp #automotiveexcellence #automotivebusiness #automotiveindustry

This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

Finance can be one of the hardest things for independent garages to get right — and one of the least talked about.

In this episode, we sit down with Lee Schofield, founder of One Funding, for an honest look at the real challenges and opportunities around funding a garage business.

From asset finance to working capital, buying another business to managing risk, this conversation covers the key questions every garage owner should be thinking about. Whether you’re growing fast or just planning ahead, Lee shares practical advice based on years of experience in the industry.

Timestamps:

00:00 – Introduction

02:24 – Guest background: About Lee and One Funding

03:51 – What are the biggest financial challenges for independent garages?

08:43 – Understanding asset finance

23:02 – Ensuring you have sufficient working capital30:18 – Sponsored segment

31:32 – Managing cash flow and exploring business loans

48:47 – How can you finance the purchase of another business?

53:29 – What should you look for in a finance provider?Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

⁠⁠⁠⁠⁠⁠https://beacons.ai/ontheramp

#ontheramp #automotivebusiness #garagefinance #independentgarage #automotiveindustry

This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

Fife Autotech’s Chay joins us to share how he went from a dealership technician to building one of the most successful specialist garages in Scotland – hitting £1M turnover in just 3 years.

In this episode, Chay breaks down the reality of starting from scratch, the mindset behind his decisions, and what it really takes to scale a garage quickly — from risk and sacrifice to hiring the right team and obsessing over numbers.

Timestamps:

00:00 – Introduction

02:12 – How did he get into the trade?

22:35 – Sponsored Segment

23:49 – Apprenticeship, job loss, and regaining momentum

43:04 – Diagnostic journey, SimplyDiag, and early business plans

01:04:05 – Starting Fife Autotech and rapid growth

01:21:30 – Building a strong team and scaling the business

01:27:05 – Finding balance and reflections on the journey

01:31:10 – What’s next for Fife Autotech?

⁠⁠⁠⁠⁠⁠⁠https://beacons.ai/ontheramp

#ontheramp #automotivebusiness #independentgarage #automotiveindustry

This episode is sponsored by Castrol and The Race Group.

To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

From burnout in retail to building a garage brand from scratch, this episode tells the powerful story of Louise Baker, founder of Womanic.

With no formal qualifications and just £400 to her name, Louise started fixing cars in her apartment car park while raising her daughter solo. Now fully booked, she runs her own workshop, speaks in schools, and is inspiring the next generation of technicians through her work and her new all-female show, Auto Angels.

We talk about leaving the motor trade, finding the courage to return, and how she built a business with nothing but grit, honesty, and a deep love for the job.

If you're in the trade, this one will hit home.

Timestamps:

00:00 – Introduction and early influences

18:02 – Burnout, the Tesco years, and rediscovering purpose

21:36 – Sponsored segment

22:12 – Launching Womanic and building a customer base

33:01 – Inspiring the next generation through school and college visits

47:00 – Building a garage, giving back, and future plans

53:00 – Reflections, contentment, and advice for the next generation

Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

⁠⁠⁠⁠⁠⁠⁠⁠https://beacons.ai/ontheramp

#ontheramp #garageowners #automotiveindustry #womeninthetrades #castrol

This episode is sponsored by Castrol and The Race Group.

To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

From two Ford apprentices in a tiny workshop to running a multi-site operation with its own EV battery repair lab — this is the story of Kevin Pearce and Cedar Garage.

We talk about growing through mistakes, how to buy a business the smart way, building a high-performing team, and why Kevin is now investing in some of the most technical EV repairs in the country. If you're thinking about expansion or wondering how to scale without losing your mind — this one's for you.

Timestamps:

00:00 – Introduction and Kevin’s early career

21:36 – Sponsored segment

22:50 – Acquisitions, team churn, and learning how to lead

33:00 – Buying vs. building, TUPE, MOT licences, and renovations

47:00 – The Cedar Electric story: EV batteries, national repair, and laser welders

01:03:00 – Delegation, team structure, and what's next for site number five

Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

#ontheramp #garageowners #automotiveindustry #evrepair #castrol

⁠⁠⁠⁠⁠⁠⁠⁠⁠https://beacons.ai/ontheramp

This episode is sponsored by Castrol and The Race Group.

To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

Tyres are often treated as an afterthought — but they might be the biggest untapped opportunity in the aftermarket.

We sit down with Quentin from GiPA UK to look at the data behind tyre sales, EV wear patterns, MOT failures, and why so many garages are losing out on both retention and new business. From tyre-only depots to MOT regulation, EV fleets to customer psychology — this one’s packed with insight.

If you're thinking about the future of your garage, this episode is a must-listen.

Timestamps:

00:00 – Welcome back: Tyres, research, and missed opportunities

10:17 – Why 20% of workshop visits are tyre-related

18:02 – Sponsored segment

19:15 – EV tyre failure stats and surprising MOT trends

28:03 – Are EVs entering the aftermarket too late?

35:42 – Selling safety: Why tyre education matters more than ever

Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

⁠⁠⁠⁠⁠⁠⁠⁠⁠https://beacons.ai/ontheramp

#ontheramp #automotiveindustry #independentgarages #EVrepair #gipa #castrol

This episode of On The Ramp is proudly sponsored by Castrol and The Race Group.

👉 Learn more about Castrol Service: https://www.castrol.com/en_gb/united-kingdom/services/castrol-service.html

From family garage beginnings to building Garage Vitals, Mark shares how diagnostics, OEM tools, and dealer access shaped his journey — and why even top independent garages often need support.

We cover the rise of remote diagnostics, the hidden time drain of OEM software, and what SERMI accreditation and vehicle security codes mean for the future of independent garages.

👉 Sign up for SERMI: https://rmisc.co.uk/sermi-expression-of-interest/
👉 Access vehicle security codes: http://www.autosecuritycodes.com

Subscribe for more real stories, honest conversation, and expert insight from inside the independent garage sector.

Alex and Nathan are joined by Tim Guidotti (The Fleet Guy) to talk about the rise of fleet work, the importance of building relationships with fleet managers, and how garages can adapt to the industry shift away from private vehicle ownership.

We also ask the question - why should a busy garage be concerned about fleet work today?

Tim also shares details about upcoming Fleet Guy training, Q&A webinars ⁠https://thefleetguy.co.uk⁠ , and his session at The Blend. https://www.theblend.events

Tina Drayson returns to On the Ramp to talk about the data every garage owner must track. From workshop efficiency and labour recovery to front of house sales and cash flow, this episode strips it back to the numbers that make or break your business.

If you have ever wondered why your team is busy but the bank balance is not, this is the one to listen to.

Powered by Castrol and The Blend.

From sweeping floors to running 36 MOTs a day...

We sit down with Matthew Pestridge of D&D Autos to talk family business, garage growth, diagnostics, and why the trade’s future looks brighter than ever.

This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

00:00 – Meet Matthew from D&D Autos Alex and Nathan welcome Matthew Pestridge and introduce his family-run garage in Ashford.

01:00 – How It All Started. The story of how Matt’s dad founded D&D Autos back in 1993.

04:00 – Growing Up in the Garage. Matthew shares early memories, family roles, and what made him join the trade.

07:00 – From Apprenticeship to Ownership. How Matthew learned the ropes, from college days to running the business.

10:00 – Building a Bigger Workshop. The move to an 11,000 sq ft site during the 2008 crash — and surviving it.

17:00 – Training, Tech & Diagnostics. Why D&D Autos invest heavily in upskilling, tools, and ADAS calibration.

25:00 – Running a Family Business. How three siblings keep a large, busy garage running without fallouts.

31:00 – Recruiting & Retaining Techs. Matthew's take on hiring, training, and keeping good people in the trade.

45:00 – Plans for Expansion. Looking ahead to a second site and growing the D&D Autos brand.

58:00 – Lessons for Garage Owners. Matthew's advice on growth, teamwork, and staying hands-on with the trade.

This week, we sit down with Ellen Plumer from Ben Charity, the organisation supporting everyone in the automotive industry.

We talk openly about mental health, financial struggles, and the pressure of running or working in a garage. From business owners to technicians and suppliers, Ben offers free, confidential support when life gets tough.Listen to find out:- How Ben helps anyone in the trade

- Why awareness can save lives

- The shocking truth: two people in the automotive industry die by suicide every week

- What garage owners can do to support their teams

- How you can use Ben’s services for free

Visit ben.org.uk to learn more or get help today.

On The Ramp is proudly sponsored by Castrol, supporting garages that keep Britain moving with trusted oils, lubricants and technology that powers performance every day.

🔗 Learn more about Castrol Service: https://www.castrol.com/en_gb/united-kingdom/home.html

Timestamps:

00:00 - Welcome and why this episode matters

02:13 - What is Ben Charity and who do they support?

06:27 - The unseen struggles in the trade

08:42 - How Ben helps garage owners and their teams

12:36 - Mental health, money, and business stress

16:18 - The stats every garage owner should hear

20:45 - The real cost of not looking after yourself or your staff

25:22 - Coaching and counselling… what’s the difference?

32:09 - Letting people help you

40:37 - How every garage can spread the word about Ben

55:18 - Why awareness keeps the industry strong

We sat down with Jennifer Webb from HR Vitals to break down the HR essentials every garage owner needs to understand.

From contracts and onboarding to conflict, conduct and difficult conversations, Jen explains the practical steps that protect your people and your business.

In this episode, you’ll hear about:

- The most common HR mistakes garages make

- What every employee contract should include

- How to handle staff issues fairly and legally

- Why documentation matters more than you think

- The right way to approach sickness, conduct and capability

- How good HR creates a stronger, safer and more stable workplace

- If you employ people in the automotive industry, this is a must-watch conversation.

Timestamps:

00:00 – Why HR matters more than most garage owners realise

02:17 – What HR Vitals actually does for the automotive industry

04:22 – The most common HR problems inside independent garages

07:25 – Quick wins for reducing pressure on owners and teams

1:36 – Handling issues early and avoiding bigger problems later

15:03 – Conduct and capability explained in clear terms

20:18 – Values, behaviour and setting the right expectations

27:03 – What workplace culture really looks like inside a workshop

33:57 – Avoiding confrontation and how it impacts team behaviour

38:51 – Scoring culture and understanding who fits the business

43:19 – Why technicians lose motivation and direction

49:26 – How HR strengthens retention and protects your business

57:10 – Why your mindset affects how you manage people

01:12:00 – How onboarding shapes the first months of employment

01:23:10 – Recruiting the right people and building a stable team

This episode is proudly sponsored by Castrol and The Race Group.

Find out more below:

Castrol: https://www.castrol.com/en_gb/united-kingdom/home.html

The Race Group: https://www.facebook.com/TheRaceGroup/?locale=en_GB

Modern diagnostics demand far more than plugging in a tool and changing parts. In this episode of On The Ramp, we talk about what working on today’s vehicles really requires from independent garages.

The conversation covers process, responsibility and decision making in a world of complex systems, EVs and ADAS. We discuss why fault codes are only the starting point, why structure and method matter, and what happens when diagnostics is rushed or handled without the right understanding.

This episode is for garage owners and senior technicians who want to work safely, professionally and sustainably as vehicles continue to evolve.

Timestamps:

02:12 – Steve’s background and how diagnostics has changed

06:38 – Why fault codes are only the starting point

11:04 – Moving from parts fitting to proper diagnostic process

18:27 – Teaching technicians how to think, not just test

26:06 – Why process matters more than tools

31:42 – Charging properly for diagnostics and assessment time

38:18 – Intermittent faults and managing customer expectations

44:02 – EVs, ADAS and the responsibility garages now carry

49:28 – Safety risks and why calibration matters

56:08 – Dealer vs independent diagnostics explained

01:02:35 – The future of diagnostics and access to vehicle data

01:08:12 – Burnout, pressure and working smarter

01:15:48 – Raising standards without losing your sanity

01:22:26 – Final thoughts on professionalism in the trade

This episode is proudly sponsored by Castrol and The Race Group.

Find out more below:

Castrol: https://www.castrol.com/en_gb/united-kingdom/home.html

The Race Group: https://www.facebook.com/TheRaceGroup/?locale=en_GB

In this episode of On The Ramp, Jamie shares an honest account of his journey through the motor trade.From starting out in a small local garage and working through dealerships and independents, to running his own business for nearly a decade, this conversation looks at what life is really like behind the scenes.

Jamie talks openly about going mobile with very little planning, the pressure of keeping work coming in, and the reality of long hours with little reward.

The episode explores common challenges many garage owners face, including undercharging, fear of employing staff, working without a long term plan, and the isolation that can come with running a one man business.

The discussion also covers the difficult decision to close a garage, the emotional impact of locking the doors for the last time, and the relief that can come from stepping away.

From there, the conversation moves into growth, learning diagnostics properly, working alongside stronger operators, and finding a healthier balance between work, life, and ambition.

This episode will resonate with anyone in the automotive industry who has run a garage, is thinking about starting one, or is questioning what success in this trade really looks like beyond just being busy.

This episode is proudly sponsored by Castrol and The Race Group.

To learn more about Castrol Service, visit:

https://www.castrol.com/en_gb/united-kingdom/services/castrol-service.html

Timestamps:

01:00 - Getting into the motor trade

05:30 - Apprenticeships and early mistakes

06:45 - Leaving the dealer and chasing money

07:50 - Going mobile and starting alone

09:10 - Running a business with no plan

11:00 - Winter work and survival mode

11:40 - First workshop and early growth

14:00 - Working month to month

15:45 - The biggest mistake looking back

19:00 - Long hours and family pressure

25:00 - Realising something had to change

29:30 - Deciding to close the business

36:30 - Learning again and rediscovering the trade

56:30 - Finding balance and enjoying the work

Running a garage does not come with a manual.

In this episode, we sit down with Sarah Petty, co owner of JP Petty Motors, to talk honestly about what it is really like to learn the motor trade while already carrying the responsibility of running a business.

Sarah did not come from a technical background. She learned on the job, asked questions, made mistakes and slowly built confidence in an industry that does not always make space for uncertainty. We talk about running a family garage, the pressure that follows you home, making difficult pricing decisions, learning when to ask for help, and stepping out of the shadows to become a visible leader.

This conversation will resonate with anyone who has ever felt like they were figuring it out as they went along.

Timestamps

2:00 – Coming into the garage with no technical background

5:10 – Learning on the job and early challenges

8:00 – Moving into a service advisor role

11:00 – Balancing family life and the business

14:00 – Covid and the pressure on the garage

17:30 – The moment everything had to change

20:00 – Learning to ask questions and not guess

23:00 – Knowing what you do not know

26:00 – Stepping out of the shadows

29:30 – Confidence and leadership in the garage

32:30 – Putting yourself out there in the industry

35:00 – Discovering the wider automotive community

38:30 – Information overload and staying grounded

41:30 – Running a family business together

45:00 – Supporting staff and building trust

48:30 – Growth pricing and difficult decisions

52:00 – Vehicle health checks and changing processes

56:00 – Capacity pressure and future thinking

1:00:00 – Final reflections on learning as you go

This episode is supported by Castrol and The Race Group.Visit Castrol here: ⁠https://www.castrol.com⁠

Most garage businesses start broad.General repairs.

General customers. General positioning.

But over time, staying general can make growth harder, not easier.In this episode, we explore the journey from a traditional town-centre garage to a specialist Land Rover business and the structural decisions that built long-term resilience along the way.

We cover:

- Transitioning from petrol station to full garage operation

- The risk of moving from a high street location to a commercial unit

- Why mastering internal workflow comes before expansion- How specialisation strengthens pricing confidence and authority

- The importance of perception in building value

- This is not about chasing trends. It is about deliberate evolution.

- If you are thinking about resilience, repositioning, or future

-proofing your garage, this episode is for you.

This episode is supported by Castrol and The Race Group.

To learn more about Castrol and how they support independent garages,

visit:https://www.castrol.com

Timestamps:

0:00 - Introduction

2:10 - The Origins of the Business

6:15 - From Petrol Station to Garage

12:40 - The Risk of Leaving the High Street

18:20 - Moving to a Commercial Unit

24:30 - Building Systems Before Expansion

30:15 - Controlling Parts and Workflow

36:40 - The Shift Toward Specialisation

44:10 - Becoming a Land Rover Specialist

52:30 - Perception and Premium Positioning

1:01:20 - Lessons in Building Resilience

1:08:45 - Final Thoughts

If you are a garage owner thinking about starting, specialising or scaling, this episode offers a clear look at what actually drives results.

In this episode we cover how this specialist garage was:

- Built With Clarity From Day One

- Built Without Guesswork- Built With Purpose, Not Pressure

- Built Through Focus, Not Expansion

- Doing the Right Things Early

This episode is kindly sponsored by Castrol and The Race Group. Find out more about Castrol using the link below:

https://www.castrol.com/en_gb/united-kingdom/home.html

Timestamps:

00:00 - Introduction

01:42 - Early career and dealership experience

04:15 - The decision to leave the dealership

07:10 - Career perspective and Australia

10:05 - Starting The Mini Repair Shop

14:20 - Building the brand before the building

18:35 - Launching during COVID

23:10 - Finding customers in the early days

28:45 - Why specialising in MINI works

34:20 - The role of social media

40:05 - Partnerships and early growth

46:30 - Expansion vs focus

52:10 - Key lessons for garage owners

57:00 - Final thoughts

This episode is sponsored by Castrol and The Race Group.

To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

Jordan from JLK Vehicle Solutions, better known online as The Norfolk Tech, joins us to share how a Covid redundancy pushed him into self-employment and how he's built one of the healthier mobile businesses in the UK.

In this episode, Jordan breaks down why the trade undercharges, what it really takes to run a mobile business day to day, the value of community for solo operators, and why he's been willing to talk openly about burnout.

00:00 – Introduction

02:15 – Redundancy during Covid

06:10 – Six weeks to self-employed

08:45 – Building the business on Facebook

19:20 – A typical day on the road

22:35 – Why the trade undercharges

33:00 – Sponsored Segment

38:00 – Getting scammed, security, and working on driveways

53:00 – Diary management and parts

01:06:00 – The mobile tech community

01:10:00 – Talking openly about burnout

Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

#ontheramp #mobilemechanic #independentgarage #automotiveindustry #castrol

tps://beacons.ai/ontheramp

This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit:

 https://www.castrol.com/en_gb/united-kingdom/home.html

Fleet work divides the trade. Some garages swear by it, others swear at it. In this episode, Alex and Leo are joined by Tim Guidotti, second generation owner of Ferdotti Motor Services and founder of Fleet Guy, to tackle the myths head on. Alex explains why he spent years telling garages to get rid of their fleet work, and why he now admits he was wrong. Tim breaks down good fleet vs bad fleet, the truth about labour rates, how to actually win fleet contracts, and why the data suggests retail-only garages could be facing long term decline.

If you run an independent garage and you've ever dismissed fleet work, this one's full of practical insight.

Timestamps:

00:00 - intro

01:04 - tim's story, growing up in the family business

12:34 - joining the business and doing the deal properly

21:52 - Castrol | The Race Group Partnership

23:05 - why alex was anti-fleet, and admitting he was wrong

29:32 - the coffee test, good fleet vs bad fleet

41:09 - winning fleet work and keeping it

52:25 - should your garage do fleet, and where ownership is heading

1:03:05 - the labour rate myth, utilisation and productivity

1:09:23 - why fleet guy exists, building an industry standard

1:16:36 - fleet guy live, plus tim joins as co-host

Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

https://beacons.ai/ontheramp

#ontheramp #garageowners #independentgarage #fleetwork #fleetmanagement #ukgarages #automotiveindustry #mechaniclife #castrol

This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit: https://www.castrol.com/en_gb/united-kingdom/home.html

This week it's not a story episode, it's a business one. Alex and Leo sit down with business coach Phil Brookes, who has spent his career in the tyre and garage trade, from the workshop floor to training and running parts of a national group, and now coaching independent garages. We get into the stuff most owners never get taught: pricing with confidence, knowing your real numbers, front of house, recruitment and the small marginal gains that quietly add thousands to the bottom line.

If you run a garage and you have ever felt busy but not as profitable as you should be, this one is full of practical insight.

Timestamps:

00:00 - intro and why business training is undervalued

01:20 - phil's journey into the trade

07:38 - growing and selling a national tyre group

13:37 - why tyre pricing is so sensitive

17:25 - pricing with confidence and the three prices

18:50 - front of house and the restaurant lesson

26:39 - why training fails without follow-up

29:11 - marginal gains and the 1% rule

33:00 - the wheel alignment opportunity

38:27 - how much profit is really in a tyre

47:56 - leading, retention and recruitment

51:09 - knowing your numbers and the benchmarks that matter

57:29 - marketing and the garage that isn't busy enough

1:04:23 - hiq, wholesale and the real tyre margins

1:06:47 - how to get in touch with Phil

Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

#ontheramp #garageowners #independentgarage #automotiveindustry #mechaniclife #automotive #castrol #businesscoaching

This episode is sponsored by Castrol and The Race Group. To learn more about Castrol Service, please visit:

https://www.castrol.com/en_gb/united-...

Joanne Knowles is the Event Director for Automechanika Birmingham and the UK Garage and Body Shop event, the two biggest trade shows in the UK independent garage calendar.

She joins Alex and Dawn on this episode to talk about what actually goes into running them, why attending matters more than ever, and how Motivate is starting to change the way new talent is brought into the industry.

If you're a garage owner, technician, college tutor or student, this one's worth your time.

Timestamps:

00:00 - intro

01:14 - automechanika vs uk garage and body shop

03:00 - why garage owners should attend

07:31 - feedback, parking and the autonomous bus

09:20 - introducing motivate

12:20 - women, the ignite arena and engaging colleges

18:16 - computer science, adas and the future

21:34 - the case for cpd accreditation

25:22 - castrol | the race group partnership

26:37 - industry community, the blend and ben charity

33:15 - takeaways and how to get involved

41:13 - uk garage and body shop 2026

44:00 - outro

Subscribe for more expert insight, honest conversation, and real stories from inside the independent garage sector.

#automotiveindustry #podcast #interview #ontheramp #independentgarage