On The Drive – Détails, épisodes et analyse

In this fun, fast-paced episode of On The Drive, I sit down with my good friend, fellow Delray Beach neighbor, and fellow podcaster Carolina Rush—a woman who’s bought over 20 cars and has the stories to prove it.

We chat about the real-deal relationship between customers and service advisors, the value of kindness, and how just saying thank you can be the best tip of all. Carolina shares a hilarious and eye-opening moment at a Jeep dealership involving a broken radio, a backup camera, and a surprising pricing decision:

“The person who quoted me wasn’t there, and the guy says, ‘I can’t think of one reason why we should charge her another $200.’”

And then came the pigeon.
Yes, “the pigeon on the drive”—and why you never want to be the first, the last, or any pigeon at all.

We wrap with laughs, a shoutout to Carolina’s 15-year-old daughter (a.k.a. ET, the Instagram star), and a mutual realization: we definitely need to do a future episode on misconceptions in service.

So buckle up and come hang with us—because this one ends with a mic drop and a mad dash to a bar in three minutes.
I’ll see you, On The Drive.

Who is Behind the Curtain: Cindy Lawrence

Call Me, Maybe @ 713.299.2435

If you have something to say à  Cindy@OnTheDriveSolutions.com

Curious: onthedrivesolutions.com

In this episode of On The Drive with Cindy Lawrence, I sit down with automotive expert Dave Rogers to bust some of the most common maintenance myths. We dive into why earlier is better when it comes to service intervals—and how pushing it too far can cost you more in the long run.

We break down the conventional vs synthetic oil debate, including how some synthetic oils are thinner than cooking oil (yep, you read that right). What about those “lifetime fluids”? Dave asks the million-dollar question: whose lifetime—the warranty’s or yours?

You’ll also learn how a simple tire rotation can give you a smoother ride, better MPG, and extend the life of your investment. Plus, we clear up the confusion between normal vs severe driving conditions—because let’s be honest, most of us aren’t driving on a conveyor belt.

This is a must-listen for anyone who wants their vehicle to go the extra mile—literally. Buckle up!

Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com

What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.

From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 G’s—Gratitude, Growth, Grace, and Goals—have shaped her journey. Discover why community matters, how trust accelerates success, and why sometimes the best leadership move is knowing when to step back.

Full of humor, real-life experiences, and game-changing insights, this episode will leave you inspired to take the wheel in your own career and life. Buckle up—because this ride is all about transformation!

Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service.

Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Erica’s expertise, combined with her passion for human-centered service, makes this a must-listen for industry professionals and car owners alike.

Buckle up and get ready for valuable insights into the ever-evolving world of vehicle recalls! 

Join our Journey:

• Share this episode with a friend
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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how she did it!

In this episode of On The Drive, host Cindy Lawrence dives into Jordan’s leadership playbook, her dynamic partnership with shop foreman Bill (aka the “Dad” of the shop), and how they’re transforming the customer experience with video inspections and a rock-solid team culture.

Plus, hear about Jordan’s trip to Miami for Women in Automotive, her first taste of Cuban colada (hello caffeine rush!), and why a happy shop = happy customers. Get ready for laughs, leadership insights, and behind-the-scenes auto shop secrets!

Hit play now and buckle up for a ride into the world of next-level service management!

Join our Journey:

• Share this episode with a friend
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• Rate and Review us on Apple Podcasts
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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine’s Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isn’t just about cars—it’s about connections that go the extra mile.

Join our Journey:

• Share this episode with a friend
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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick.

Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:

• Why traditional training methods fail and how to fix them
• The power of personalized learning paths for lasting retention
• How manager involvement is the missing link in training success
• The role of accountability and coaching in employee growth
• Real-world examples of how better training leads to better customer experiences

Kyle shares how Visperio was founded to bridge these training gaps, emphasizing the importance of continuous learning, hands-on coaching, and clear expectations. Cindy adds her perspective on the impact of engaged leadership and why a lack of manager involvement can make or break a team.

If you’re tired of training that doesn’t translate into real results, this episode is a must-listen! Tune in and learn how to transform training into a long-term success strategy.

Contact Kyle: 

Website: https://visperio.com/ 

Join our Journey:

• Share this episode with a friend
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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.

With a team that’s nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.

Join us as we dive into Mindy’s remarkable journey of raising her family while raising her team to new heights. Discover how she’s not only breaking barriers but also setting new standards in the industry. This is a story of grit, growth, and the power of mentorship. Don’t miss it!

Join our Journey:

• Share this episode with a friend
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• Rate and Review us on Apple Podcasts
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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It’s a chaotic landscape where the reasons you pay deposits on special orders become all too clear.

In this episode, we explore how service and parts departments navigate the fallout from post-COVID supply chain issues, along with the funny (and sometimes frustrating) reality of mis ordered parts. From the saga of Jaguar wiper arms to the magic of Wynn’s Supreme Engine Clean, we’ve got a mix of insider stories, laughs, and lessons learned.

Whether you're in the business or just a car enthusiast, this episode will leave you with a new appreciation for the journey of getting your car fixed!

Join our Journey:

• Share this episode with a friend
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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Welcome to “Live and On the Drive,” where we explore the dynamic intersections of business, culture, and innovation. Today, we’re thrilled to have Beth from Carter Myers Automotive—an industry leader with 24 locations across three states, supporting 18 OEMs. Beth’s here to share CMA’s unique approach to recruiting the next generation of cultural and customer-focused advocates, all while transforming lives and moving relationships forward.

From renting Ryder trucks to empowering future leaders, Carter Myers Automotive is redefining what it means to build a career and a community. If you’re looking for a workplace where culture truly matters, you’ll want to hear this. Oh, and for those braving the winter storm—we’re sending you some Florida warmth as we dive into this exciting conversation. So, buckle up—it’s time to move lives forward!

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!