Podcast Nobody Told Me That! A Dental Podcast with Teresa Duncan par Teresa Duncan, speaker and corporate consultant Épisodes

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	Titre	Date	Durée
	EP 151 Dentists Are Burning Out FAST and Here's How to Stop It!	04 Jun 2025	00:44:06
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Are you a dentist feeling overwhelmed, burned out, or just stuck in survival mode? What if the real issue isn’t your clinical skills, but how you’re managing your time, your stress, and your practice? Mark Davis built and ran 16 dental practices over the course of his career — and now he’s sharing what most dentists never figure out until it’s too late. The pressure to stay on schedule, the chaos of last-minute emergencies, the constant tension with staff… it’s not just part of the job. It’s a signal that something’s off. This episode is about the real reason burnout creeps in, even when things look fine on the surface — and the kind of mindset shift that can fix it without blowing up your whole practice. If the day-to-day feels heavier than it should, this is one worth hearing. Connect with Dr. Mark Email mark@dentalsimplified.com Website https://dentalsimplified.com/ ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: http://withwisdom.com/teresaduncan ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!* YouTube: https://youtube.com/@odysseymgmt
	EP 150 She Turned $40/mo Side Hustle into a 7-Figure Dental Business!	24 May 2025	01:03:19
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter She started charging just $40 a month—now she runs a business that hit 7 figures. In this episode, Amanda DeMoura shares how her small side hustle evolved into a thriving dental business, what it really took behind the scenes, and the unexpected turns that shaped her success. In this episode, we talk about her journey from the ground up, navigating remote work and entrepreneurship, and what happens when growth forces you to make big, uncomfortable decisions. If you're in the dental industry, healthcare admin, or just curious how real businesses are built behind the scenes, this conversation is full of honest moments. It’s a story about ownership, reinvention, and figuring it out as you go. Connect with Amanda: Website: https://amandademoura.com/ Email: Amanda@amandademoura.com Podcast: Breath of Fresh Air - Dental Podcast ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: http://withwisdom.com/teresaduncan ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!* YouTube: https://youtube.com/@odysseymgmt
	EP 141 Hiring a Dental Manager? Avoid These Mistakes	14 Jan 2025	00:36:34
Are you struggling to find the right office manager? It might be costing you more than you think! In this episode, I’m sharing how to avoid the common hiring mistakes many dental practices make when choosing the perfect manager. I’ll explain why clear job descriptions are crucial, how to prevent overloading managers with unrealistic expectations, and the key traits to look for during the hiring process. Key Takeaways: Clear job descriptions are essential to avoid overloading your office manager with unrealistic expectations. Focus on hiring the right manager by assessing key traits like communication skills, confidence, and problem-solving ability. Is promoting from within the right step? ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 140 My Advice and Two Impactful Words For An Amazing 2025	31 Dec 2024	00:26:31
Along with my quick wrap up of 2024 I thought that I'd share two words that have helped me in difficult situations. Perhaps they'll come in handy for 2025 and the many decisions to come. The simple words "unless" and "until" have helped me get to the root of objections and set boundaries. Don't worry - I'll give you examples! What You'll Learn: Set Boundaries Effectively: Learn how I use "until" to create clear boundaries when encountering new situations. Find Real Reasons: Asking someone “unless what happens?" can be uncomfortable but I share why it's so important. Sometimes people are too nice to give you the answers you need to grow as a person and a manager. Imperfection Is Okay: As you go through 2025, remember to give yourself grace and permission to mess up. Perfect people don't grow because they have nothing to learn from. Besides, perfect people are annoying 😄 2025 is going to be fantastic - I just know it. How do you feel about your resolutions and goals? I'd love to know! More About My Passion Project: I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Members will have access to business building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 139 Industry Updates and How They Impact Your Dental Business with Ted Osterer	17 Dec 2024	00:30:34
Ted Osterer returns to the show to discuss recent bankruptcies and sales in our industry. Large companies are experiencing shifts and they have teams of advisors. How can a smaller dental business learn from these mistakes and strategize for their own success? Ted shares how understanding key financial metrics like EBITDA, cost of goods, and margins has become essential in the dental industry. Businesses have to use data instead of intuition.What about offices that haven’t had that kind of training? Now is the time. Now more than ever, business owners must adopt a mindset of financial clarity to make smarter decisions. Key Takeaways: The impact of DSOs on dental business practices is a double-edged sword, with positive financial insights but also challenges in maintaining company culture. The recent wave of mergers and acquisitions in the dental industry, like Patterson going private and BIOLASE’s bankruptcy, will likely reshape the sector. Education and customer success initiatives can be powerful but require long-term commitment for real results. To navigate current pain points, dental offices are encouraged to adapt, whether it’s adjusting payment policies, working more hours, or improving treatment presentations. There’s optimism for a consumer confidence rebound in 2025, with a rise in entrepreneurial tactics and a slow but steady industry recovery. Visit The Synergy Dental Partners: https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt #businessgrowth, #dentalpractice, #financialmetrics, #keyperformanceindicators, #businessdecisions, #profitmargins, #financialstrategy, #dentalfinance, #practicemanagement, #dentibusiness, #practicetips, #smartbusinessdecisions, #financialsuccess, #businessperformance, #metricsthatmatter, #dentalpracticgrowth, #businessprofitability, #dentalindustry, #financialplanning, #keybusinessmetrics, #practiceperformancetips
	Ep 138 What Every Dental Practice Needs to Know About Labor Laws and Employee Relations	03 Dec 2024	01:00:25
In this episode of Nobody Told Me That!, I sit down with HR expert Alan Twigg from Bent Erickson and Associates to discuss HR policies and how they can make or break a dental practice. From avoiding legal pitfalls with proper documentation to navigating the National Labor Relations Act, we cover items you need to know to safeguard your practice. It’s not easy to create and maintain a productive, compliant workplace but it’s part of our job as practice leaders. We talk about these key HR issues: Managing sensitive conversations versus toxicity in the workplace. Building legally sound ‘no gossip’ policies (this is where many managers are surprised by the law!) The importance of annual reviews and continuing education investments. Plus, we’ll explore the real cost of mishandling harassment claims and tips for keeping wages and benefits competitive. It’s a must-listen for anyone leading a dental practice! Connect with Alan Website: https://bentericksen.com/ The Dental HR Podcast The People Power In-Person Events: https://bentericksen.com/people-power/ ------------- https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	Ep 137 How and When to Terminate a Patient	19 Nov 2024	00:27:34
Not every patient is a good fit for your practice. Life is actually easier when you prune the bad ones. If you've dealt with patients who miss appointments, delay payments, or even compromise your team's safety, this episode is for you. This episode breaks down when and why patient termination may be necessary. You'll need a well-documented process for issuing termination letters and handling uncomfortable situations, like bumping into a terminated patient outside the office. Ensuring a safe, respectful work environment is essential. Your team deserves it. Be sure to check the show notes for additional resources and links, including Teresa’s course on dental insurance design and management. Tune in and take notes—you won’t want to miss this one! A few talking points: Exploring patient termination: handling difficult revenue scenarios. Document thoroughly for legal defense and audits. Standard responses for difficult situations. ------------- https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 136 Growing Into A Great Manager	06 Nov 2024	00:34:32
Being a new manager is scary and challenging. Everything is different now. You are juggling your work friendships and building trust with your doctor. You're managing different personalities all while leading by example, there's a lot more to it than meets the eye. Plus, it can be lonely at the top. I’ll share personal stories—like a lesson learned the hard way with patient emails 🤦🏻‍♀️—and share insights specifically for new managers. Be sure to check the show notes for added resources, upcoming classes, and events! Don’t forget to subscribe! A few talking points: Navigating coworker-manager transition challenges and changes. Handling complaints in a constructive manner Activate your listening and conflict resolution skills. Can you be friends with your employees? ------------- https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 135 Chew On This Cross-Pod: Space Dentistry and Assistants Giving Injections	22 Oct 2024	00:31:20
These are excerpts from two fun episodes of my other podcast Chew on This. Have you ever wondered how treatment in space would happen? Of course you have! My co-host Kevin Henry and I explore the challenges of space dentistry, including how microgravity affects oral care and the innovations being developed for astronauts. We also discuss Minnesota's recent legislation allowing dental assistants to administer certain injections, highlighting the implications for dental practices and patient care. Be sure to listen for more insights! Chew on This! A Dental Podcast Chew on This #70 Space Dentistry, Turkey Teeth and Frisky Koalas Chew On This! #66 Mystery Edition! Scottish Dentist Goes Rogue Link to the articles: Smile Beyond the Stars: A Narrative Review Exploring the Challenges for Dentistry in Space Official Rulemaking Record Minnesota Board of Dentistry (Starts on page 269): ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course is here to help! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. https://www.odysseymgmt.com/dental-insurance ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	EP 134 What's The AADOM Conference All About? \| American Association of Dental Office Management (AADOM)	09 Oct 2024	00:35:48
What's the big deal with the AADOM Conference? New attendees are often surprised by the event so let me share what to expect. The AADOM Conference offers networking and educational sessions plus key opportunities for dental office managers to elevate their careers. ‘Recharged’ is a common way to describe how you'll feel after the sessions. I'll cover: Who attends How it's evolved over the years The quality of education The various awards & designations This conference is on my “don't miss" list. Hope to see you there! Links: www.AADOMConference.com ------------- https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	Ep 133 Cross-Pod: The Future of Dental Billing	10 Sep 2024	01:01:39
I'm sharing a recent podcast episode I recorded with my friends at A Breath of Fresh Air. Their podcast focuses on dental billing and they wanted my thoughts on our industry’s future. We talked about the surprising ways dental and medical billing might start to merge, and why having top-notch training and qualifications isn't just a good idea — it's a must. And, of course, we’re dishing out plenty of practical tips, insider insights, and a few laughs along the way. I hope this episode is helpful. Definitely check out their podcast for more dental billing talk! Links Essential Dental Services Breath of Fresh Air Dental Podcast: The Future of Dental Billing: Teresa Duncan Looks into her Crystal Ball ------------- https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 132: How to Manage Out-of-Control Claims in Your Dental Practice	27 Aug 2024	00:34:08
Dealing with out-of-control claims can feel overwhelming but I’m here to help you get a handle on it. We’ll break down actionable steps to bring order to the chaos and make sure your dental aging report cleans up nicely. I’ll walk you through essential steps like setting up separate bank accounts to keep things organized, running insurance aging reports to keep track of pending claims, and sorting out those duplicate claims before deadlines hit. My advice on staying patient and organized will also be a key part of our discussion—these are crucial skills for mastering the insurance game. A few talking points: Run Your Reports Resubmit Older Claims Check Your Portals Check EFT Deposits Call-Chat-Inquire About Claims by Carrier Notify Patients about balances Reference: The Advantages of Electronic Transactions ------------- https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 149 Dr. Greg Wu Defies Medical Odds and Grows As A Leader	08 May 2025	00:55:29
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter A stroke stole his manual skills—could it end his career? In this episode, Dr. Gregory Wu opens up about the life-altering moment a stroke derailed his clinical career and how it made him a better businessman and leader. At the peak of his practice, Greg faced a sudden medical crisis that left him unable to perform dentistry—a devastating blow to any clinician. He shares what it felt like to lose not just motor function, but his professional identity. They dive into the emotional impact, the grieving process, and the harsh reality of what happens when your livelihood is tied to your hands. Greg also discusses the lessons he learned about disability insurance, financial planning, and how ego can complicate the recovery process. If you’ve ever wondered what would happen if you couldn’t practice tomorrow, this conversation is your wake-up call. Dr. Wu’s story is one of resilience and redefining purpose when the career you love is forever altered overnight. Connect with Dr. Gregory Wu Instagram: the_way_of_the_wu LinkedIn: Gregory Wu Email: greg.wu at emerson-dental.com Online Summit: Built to Last: How to Scale, Sell, and Leave a Legacy May 30th from 8:00am to 4:00pm CST ------------- Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: http://withwisdom.com/teresaduncan ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!* YouTube: https://youtube.com/@odysseymgmt
	EP 131: The Truth About Going Out of Network	13 Aug 2024	00:35:19
YouTube: https://youtube.com/@odysseymgmt You should know a few facts about leaving a network before you make any big decisions. In this solo episode, I share tidbits from my hundreds of strategy calls with dentists and managers on this topic. Typically the call starts out with a focus on how much revenue can be generated and patient reactions. I’m more concerned with level-setting your expectations and taking care of your team members. Touchpoints: Losing patients will suck Why staying in touch with your patients is a requirement Plan to begin a year ahead of termination Are you ready to not just market but become a marketing machine? Your team can torpedo your out of network dreams Going out of network may not be the answer for you right now. Or this could persuade you to take the leap. I have no skin in the game. I just want you to be successful in your chosen business model. Hope this helps! Links: Schedule a strategy session with me Mastering Dental Marketing with Sean Hamel Bite-Sized Social Media Strategies for Dental Teams with Rita Zamora Shake Up Your Marketing with Gary Bird of SMC National My events page ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 130: Insurance Mailbag: Audits, Medicare Advantage & Disallows	31 Jul 2024	00:34:01
My Mid-Year Insurance Update webinar generated a lot of questions (as usual!). I couldn’t answer them all so I thought I’d share them with you. The webinar touched on Open Season, Medicare Advantage, audits, materials upgrades and participation considerations. This mixed bag of questions was fun to answer and I hope you are able to utilize the info! A few talking points: Navigating shared networks Billing for non-covered services Self-funded and fully funded Medicare Advantage fraud, waste and abuse training Links: The Mid-Year Insurance Update with Teresa Duncan How Medicare works with other insurance Coordination of Medicare and FEHB Benefits ------------- https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 129: Mastering Dental Marketing with Sean Hamel	22 Jul 2024	00:56:37
In this episode I was able to hang out with Sean Hamel, the brain behind the Art of Dental Marketing. He believes strongly in personalized, emotionally engaging marketing and gave us lots of examples. He talked about using killer videos and photos to rock Google My Business and then shared super creative ways to get your practice noticed in your community. I still have a lot to learn about videos and self-promotion! Ready to level up your marketing? Let's dive in! A few talking points: Humanizing dental practices through relatable experiences. Dental fear affects buying decisions, marketing crucial. Don't be afraid to express yourself in your community! Connect with Sean: Art of Dental marketing \| Art of Dental Marketing gm strategy call \| Pocket Video Coach IG: @artofdentalmarketing @storybaseddentalmarketing ------------- https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 128: Virtual Clinical Dentistry Is Easier You Think with Brant Herman	30 Jun 2024	00:55:23
Don't forget to check out the video episode on YouTube! My friend Brant Herman joins me to talk about virtual clinical dentistry. It's not a stretch to call him a dental visionary. His Mouthwatch camera enabled low cost intraoral imaging at a time when documentation needs increased tremendously. It was a foray into teledentistry that led to our topic of virtual care solutions. Dentistry.one is helping dentists interact and treat patients who often can't make it into our offices. For all of you who want to help the underserved population but are reluctant to deal with state agencies, this is for you. I'm very hopeful about what Brant's doing and hope you become involved! A few talking points: Virtual dentistry’s staying power COVID-19’s impact on his teledentistry company The future of dentistry - I love this topic! Connect with Brant: mouthwatch.com \| dentistry.one \| LinkedIn ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 127: Bite-Sized Social Media Strategies for Dental Teams with Rita Zamora	15 Jun 2024	00:12:38
Don't forget to check out the video episode on YouTube! In this special mini edition of “Nobody Told Me That!” I turned the reins over to Rita Zamora of Connect 90 to share her expertise in social media content. Social media fatigue is real, but Rita has solutions. Bonus Tip – Get Some Help: If social media still feels too daunting, Rita advises considering professional help, such as the services offered by her team at Connect 90. They offer a free 30-day trial for social media management, with no obligations or long-term contracts. Connect with Rita Zamora: Website \| Connect90 ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 126: Virtual Receptionists and Digital Customer Service with Rita Zamora and Rebecca Herring	05 Jun 2024	00:56:19
Don't forget to check out the video episode on YouTube! In this episode of "Nobody Told Me That!" we explore how modern solutions like virtual assistants are transforming dental practices. Joined by industry experts Rita Zamora and Rebecca Herring, expect thought-provoking insights on the rise of virtual front desk teams and how they're revolutionizing patient interactions. From chatbots charming Gen Z to full virtual admin teams, we discussed the tech-savvy solutions reshaping the dental experience. Rebecca shares her tale of triumph with off-site admin teams, boosting efficiency and patient satisfaction. And don't miss Rita’s observations from a high-end salon's virtual reception team - could it be the blueprint for your practice's next big move? Pro tip: Personalized touchpoints like follow-up calls are still king, even in a digital world. So, if you’re considering a virtual workforce, tune in to rethink and refresh your approach to exceptional dental care. Connect with Rita Zamora: Website \| Connect90 Connect with Rebecca Herring: Transformational Dental Coaching ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 125: AI’s Impact on Diagnosis, Treatment and Insurance Claims with Dr. Mike Barniv	22 May 2024	00:54:47
Don't forget to check out the video episode on YouTube! In this episode, I interviewed Dr. Mike Barniv who has impressive street cred in the AI, carrier and clinical arenas. He’s currently the VP of Clinical Affairs at Pearl. Dr. Barniv shared AI’s role in treatment case acceptance. Hint - it helps tremendously! We had a frank talk about how the carriers are using AI in adjudication. A few talking points: How does AI help dentists to efficiently examine historical images to chart disease progression Using AI to meet carrier documentation criteria Is AI just denying everything? This is one for the insurance nerds (my people😎). Enjoy! How to find Dr. Barniv: HelloPearl.com https://play.hellopearl.com/ E-Mail ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 124: GPOs, PPO Challenges, and Supply Savings with Ted Osterer	08 May 2024	00:55:37
Don't forget to check out the video episode on YouTube! In this episode, we tackle the financial challenges of operating a dental practice, with a special focus on managing supply costs and leveraging vendor relationships. Joining us is Ted Osterer, my friend from Synergy Dental Partners, who shares great advice to optimize dental practice operations. Look at all that we covered: Dental Supply Management Navigating PPO Challenges Role of Group Purchasing Organizations (GPOs) Partnerships for Cost Savings Empowering Independent Dentists I hope you find Ted's insights as valuable as I did. Thanks for listening! How to find Ted: LinkedIn Contact Number: 516-316-3671 ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 123: Dental Insurance Updates with Lisa Greer of CDA	24 Apr 2024	01:01:16
Don't forget to check out the video episode on YouTube! Lisa Greer is the California Dental Association’s dental benefit expert (and repeat guest!). We talked about quite a few topics including Change Healthcare and advice that can get you audited. We both firmly believe that the insurance coordinator is a key player in protecting the doctor’s license. Look at all that we covered: Navigating Change Healthcare's Issues Submitting treatment on claim forms CDT codes and how to stay updated Audit preparedness Medicare Advantage plans Fraud, Waste, and Abuse Training Educating the next generation I hope you find the rich insights shared by Lisa as practical as I did! How to find Lisa: Lisa Greer: lisa.greer @ cda.org LinkedIn ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 122: Training, Profitability, and Patient Conversations with Dayna Johnson	10 Apr 2024	00:56:02
Don't forget to check out the video episode on YouTube! Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry. We tackled these topics: Why collection conversations are scary Transparency and practice numbers Investing in training and employee retention How to reduce no-shows The business of dentistry Links from Episode: Novonee \| Dentrix Training \| Education with Dayna Johnson ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	EP 148 What To Do When Tragedy Strikes A Dental Practice	23 Apr 2025	00:31:37
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter What actually happens when an unexpected loss or injury shatters the routine of your practice? It’s a question no one wants to ask—until it’s too late. I would like to walk you through the uncertainty that can unfold in a dental practice when the unexpected happens to the doctor at the center of it all. My hope is that you are prepared - nobody told me that, remember? The sudden loss of a dentist—especially in a solo or small practice—is not just a tragedy. It’s a disruption that ripples through patients, staff, finances, and even the long-term value of the business. What has to happen right away? Should the office close? How do you support a grieving team while still making decisions that keep the doors open? But death isn’t the only event that can throw a practice into turmoil. I also discuss scenarios like disability, serious injury, or anything that keeps a dentist from returning to work. Each one brings its own emotional and operational fallout, and without a plan, the burden often falls squarely on the manager’s shoulders—right when they’re least prepared to carry it. And what if the unexpected - good or bad - happens on the other side of the desk? What if it’s you—the manager—who needs to step away, transition into a new career, or start something of your own? We’ll explore how to prepare for your own exit with intention and clarity, making sure the practice doesn’t fall apart the moment you walk out the door. This is a raw and necessary look at what no one wants to talk about—until it’s already happening. Because if no one else has told you what to do when it all goes sideways, I’m here to help and to make sure you’re not caught in the dark. ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ______________ Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: http://withwisdom.com/teresaduncan ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!* YouTube: https://youtube.com/@odysseymgmt #Dental #Dentistry #DentalPractice
	EP 121: DSO Operations and Practice Valuations with Dr. Tony Stefanou	31 Mar 2024	00:57:51
Don't forget to check out the video episode on YouTube! Understanding the impact of Dental Service Organizations (DSOs) is critical for every office manager and dentist. My friend Dr. Tony Stefanou - the founder of Connect the Dents - is a solid resource in this area. Even if you’re not planning to join one soon you should know how they operate and grow. We can all learn from the different business models which operate around us. I asked Tony what piques a DSO’s interest and that led to a great conversation about practice valuations. Take some notes with this one! We tackled these topics: Consolidation in the Dental Industry The Importance of Knowing Your Practice's Value Geography and DSO Expansion Practices in High Demand Honing in on DSO Affiliation Career Paths within DSOs Connect with Dr. Tony Stefanou: Connect The Dents LinkedIn ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	EP 120: The Multigenerational Dental Office with Michelle Coker and Matt Nelson	13 Mar 2024	00:59:33
Don't forget to check out the video episode on YouTube! Great employees are worth their weight in gold. Managing them is usually the most taxing part of the job. Different personalities, different ages - all of it comes with pros and cons. My guests - Michelle Coker and Matt Nelson from the California Dental Association - help offices with these challenges every day. We unpacked the nuanced dynamics of workplace communication and the generational differences coloring today's dental practices. I hope it’s helpful! We tackled these topics: Workplace Communication Onboarding & Training Importance Generational Differences Open Dialogue Effective Team Management Gender Dynamics in Dentistry Employee Mental Health The Value of Mentoring and Support Connect with Matt Nelson: LinkedIn \| Email Connect with Michelle Coker: LinkedIn \| Email California Dental Association: Website Conflict Management Book Recommendation by Matt: The Five Dysfunctions of a Team ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	EP 119: Hygiene Advancements and Issues for 2024 with Rachel Wall, RDH, BS	29 Feb 2024	00:57:13
Don't forget to check out the video episode on YouTube! It’s always fun to have Rachel Wall back for hygiene updates. She’s the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest trends and products in dental hygiene. We tackled these topics: The challenges of the various hygiene compensation models How a knowledgeable administrative team impacts patient communications Strategies for expanding service offerings in dental hygiene to keep pace with an evolving industry Newer treatments such as remineralization and enamel regeneration Connect with Rachel Wall and Inspired Hygiene: ➡️ Check out the Perio Protocol Online Bootcamp here Rachel’s Standard of Care free offering Inspired Hygiene \| Website Inspired Hygiene (@inspiredhygiene) \| Instagram Rachel Wall - Founder & President at Inspired Hygiene \| LinkedIn Inspired Hygiene \| Facebook Check out Dr. Emily Boge at Think Big Dental, as mentioned on the show. ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt
	EP 118: Dental Compliance Challenges and Solutions with India Chance	13 Feb 2024	00:54:53
SHOW NOTES: Don't forget to check out the video episode on YouTube! Returning guest India Chance joined me for another infection control, bug-filled episode! She's the founder of Learn to Prevent and always teaches me something new. Sometimes I wish I didn't know it but it's important for our patients and practices. Some highlights from our talk: Infection Control and Compliance: Autoclaves - who knew they could be a hot topic? See what I did there? 😄 We talked tracking parameters for every autoclave cycle and how digital solutions are becoming the standard. HIPAA Compliance: She shared what to expect during an audit and how to deal with the stress on managerial staff and practice owners. India shares why it motivated her to create a comprehensive onboarding program for new hires. The Importance of Compliance: India talks about her transition from dental hygienist to an infection control inspector. Social Media and Compliance: The potential risks and repercussions of posting on social media platforms, especially concerning HIPAA, OSHA violations, and infection control breaches, are highlighted. Release forms and best practices for using patients' images or likeness on social media - make sure you have them or risk legal action! For more information on India Chance's programs and services, visit her website to learn more about infection control, HIPAA, and OSHA compliance. Connect with India: Learn2Prevent: https://www.learn2prevent.com/ FB: https://www.facebook.com/Learn2Prevent Learn2Prevent™️ (@learn2prevent) • Instagram photos and videos LinkedIn: https://www.linkedin.com/company/learn2prevent/ ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- YouTube: https://youtube.com/@odysseymgmt
	EP 117: Breaking Down Interoperability Challenges with Dr. Bryan Laskin	28 Jan 2024	00:55:22
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out the video episode on YouTube! In this episode, I sat down with Dr. Bryan Laskin – a dental tech entrepreneur, an author and a good friend. He's been on before (Ep 76) and just like last time, the conversation flowed. Dentistry is changing behind the scenes. We think of progress as materials updates and faster scans. But what happens when the changes occur behind the scenes yet have such a huge impact on your job? Some highlights from our talk: Digital Transformation and Interoperability: We started by exploring the progression of dentistry from analog to digital and now, Bryan's concept of interconnected dental practices. He emphasized the urgency of interconnected electronic dental records and the barriers hindering quality care and innovation. Patient Records and Compliance: The lack of standard procedures for patient data sharing and record access was a chief concern. We dissected the potential fines for non-compliance with federal regulations, and the absence of insurance coverage for such penalties. Bryan provided insights into efforts being made for the development of standards in dental data accessibility. Clinical and Business Integration: The focus then pivoted to the integration of clinical and business insights in dentistry for collective success. We delved into the necessity of this harmonious relationship and the impact it has on the industry as a whole. Challenges and Solutions: The discussion flowed into the challenges faced in dental practices, including misdiagnoses stemming from disparate referral forms and varied laboratory versions. The need for accurate information for precise diagnostics was heightened. Government Intervention and Future Outlook: We rounded off with thoughts on potential government intervention to reform the dental industry, with an emphasis on integrating medical and dental operations and addressing workforce challenges. Bryan shared his perspective on the future of dental technology and the promising advancements up ahead. Connect with Dr. Bryan Laskin at bryanlaskin.com where you can also find the link to get his new book, Dental Disorder. ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Are you looking for guidance with medical billing? Aren't we all! Check out Dental Classroom Online and use ODYSSEY for a 10% courtesy: https://www.dentalclassroomonline.com/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	EP 116: Dental Industry Shifts: AI, Hygiene Compacts, and Conferences with Andrew Johnston and Kevin Henry	27 Dec 2023	01:05:06
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to visit our YouTube channel! In this episode, I was joined by Andrew Johnston, RDH, co-founder of “A Tale of Two Hygienists,” and the man responsible for The Dental Podcast Network at Dental Economics. He's also a restorative hygienist. Also making an appearance was Editor-In-Chief at Dr. Bicuspid and my Chew On This Podcast co-host, Kevin Henry. We discussed some of the noticeable movements that have been shaking the current norms in the dental industry: Artificial Intelligence: We had to discuss the world of artificial intelligence (AI) and its industry impact. From its potential applications in administrative tasks and clinical settings to concerns about accuracy and overreliance, we tackled the evolving role of AI in the dental field for 2023 and beyond. Compacts between states for dental licenses: We're facing challenges with dental professionals obtaining licenses in different states and the impact on competency and efficiency. The concept of compacts is significant as it highlights the need for agreement on education standards and scope of practice across states. This issue of differing standards and practices has implications for the mobility and professional development of dental practitioners. And yes, we go into what a compact actually means! Evolving landscape of industry events: Declining attendance at dental conferences introduces financial strain to vendors. It's actually helped the rise of online CE platforms. There's a need for a different approach to attract quality education and speakers to create an amazing attendee experience. Let's see if 2024 brings improvements but we should be prepared for new developments. Connect with Andrew Johnston at A Tale of Two Hygienists Connect with Kevin Henry on his IG page and at Kevin Speaks Dental Don’t forget to check out my other podcast, Chew on This - A Dental Podcast!, also with Kevin as my co-host. ------------- Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through the link below (no affiliate money to me) and see if they're a fit. curvedental.com/duncan ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	EP 115: The Threat of Workplace Violence In Dental Offices with Duane Tinker	27 Nov 2023	00:46:58
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! In this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance consultant and former investigator for the Texas Dental Board. This episode is a bit more serious than usual but oh so important. Dental Office Safety: We discuss the duty of business owners to provide a safe workplace, the importance of contingency plans, and the potential legal ramifications they may face in case of violent incidents. We also touch on the delicate topic of carrying guns at work - you have to know your local laws and regulations. The episode took a sobering turn as we discussed real-life cases where dentists have been killed in their offices. We explore the traumatic aftermath of such incidents and the long-lasting effects they have on individuals and the dental field as a whole. Safety Measures and Self Defense: We also touch on practical safety measures that dental offices can implement, such as panic buttons, safe rooms, and preparation exercises. Tink (as his friends call him) offers valuable insights into self-defense methods that you can utilize, including using non-traditional objects as weapons. Staying Informed and Educated to Ensure Compliance: Tink shares his expertise on fraud, waste, and abuse laws and why you can no longer take the risk that “it won’t happen to you.” I hope that this episode empowers you to create a safer and more compliant dental practice. For you and your team. Resources from the call: ADA’s Tip Sheet on Workplace Violence: https://www.ada.org/-/media/project/ada-organization/ada/ada-org/files/publications/guidelines-for-practice-success/gps-regulatory/employee-on-employee-violence-tip-sheet.pdf Elite Learning’s class on the topic: https://www.elitelearning.com/resource-center/dental/workplace-violence-in-the-dental-office/ Article on Patient Aggression: https://www.safetyandhealthmagazine.com/articles/20660-patient-aggression-toward-dentists-a-common-issue-survey Connect with Duane “Tink” Tinker: Talking with the Toothcop Podcast Facebook: The Dental Compliance and Duane Tinker Linkedin: Duane Tinker Book a Call with Duane Tinker ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	EP 114: Shake Up Your Marketing with Gary Bird of SMC National	10 Nov 2023	00:53:31
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! In this episode, I was joined by Gary Bird, founder and managing partner of SMC National, to discuss changes in dental marketing strategies. We talked about many topics but really became animated when these came up: Video Marketing: Gary emphasized the importance of video in marketing, especially for promoting larger dental treatments. He discusses how high-quality videos can lower customer acquisition costs, build trust with patients, and address specific concerns of pediatric patients and their parents. He also explains how dentists who are camera-shy can use other staff members for their videos and highlights the value of regular content creation for social media. Practice Management Software: We talked about collaboration resistance of software providers and how the limitations of existing software solutions result in offices with multiple products. But don’t worry, the emerging trend of all-in-one software solutions is here. Again. Marketing Strategies and Business Growth: Marketing strategies now include membership plans and expanding service mix marketing of clear aligners and implants. But what to do about the challenges of finding/hiring hygienists? Gary shares insights into tracking Return on Investment (ROI) for marketing efforts, addressing issues within the office that affect marketing success, and negotiating rents and cutting costs to improve financial situations for dentists. I hope you glean a handful of tips to shake up your own marketing! Connect with Gary: thegarybird.com and at smcnational.com Instagram: @SMCNational and @thegarybird Podcasts: https://smcnational.com/podcasts/ ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	EP 113: Preventing Cyber Attacks, Phishing and HIPAA Fines	23 Oct 2023	00:54:12
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! October is Cybersecurity Awareness Month. In this episode, I took a deep dive into the world of cyber attacks and cybersecurity in the dental industry. My guests Teresa Pichay of the California Dental Association and Colette Johnson of The Dentists Insurance Company shared how phishing, vishing (it’s a thing!), and other forms of cyber attacks take advantage of human behavior and the potential consequences for dental practices. Our guests share real-life stories and offer valuable insights into protecting sensitive patient information and staying compliant with HIPAA regulations. We also touch on the rising threat of ransomware attacks and the alarming costs associated with breaches in healthcare. Nobody told me that bad cybersecurity could be not only very expensive but potentially destructive to your practice’s operations. Connect with the Panelists: Teresa Pichay, Senior Practice Analyst at California Dental Association - LinkedIn Colette Johnson, Senior Property Claims Representative, TDIC - LinkedIn California Dental Association (CDA) LinkedIn Facebook Instagram The Dentists Insurance Company (TDIC) Website LinkedIn Facebook HIPAA TV - Youtube ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	Ep 112: PANEL: What Dentists Want In A Manager	28 Sep 2023	01:08:59
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! It's a beautiful situation when a manager and dentist truly co-pilot the practice! It takes work to reach that balance though. For this deep dive into the manager-dentist dynamic, I gathered three dentists in different stages of their careers. They shared what worked and - more importantly - what didn't work. They also shared how they show appreciation for their team (hint: constant and sincere expressions work best). Laughs were definitely shared all around when discussing our missteps - learn from us! The best managers I've encountered are true vision partners in the practice. Dentists want and need us to reach their full business potential. I hope this episode shines a light on how awesome this partnership can be. Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if they're a fit. ↪️ CurveDental.com/duncan Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Connect with the Panelists: Dr. Danny Banks - Water Valley Dental Facebook Instagram Dr. Alexis Mierzwa - Cedar Creek Dental Facebook Instagram Dr. Natasha Khurana - Strong Ties and Sporting Smiles Pediatric Dentistry & Family Orthodontics Facebook Instagram ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	EP 147 Why Most Dentists Are Losing Money on PPOs… And How to Stop It!	08 Apr 2025	01:01:47
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Are you a dentist or manager in a seemingly endless struggle to stay profitable on PPO plans? You're definitely not alone. One of my first trusted resources in dentistry was Unlock the PPO’s Sandi Hudson and Lisa Weber. Sandi joined me for a truly nerdy but very informative chat about networks and negotiations. We talked about the hidden challenges within shared network agreements and how she avoids “over-networking” and helps us understand opt-out procedures. 👇🏻 Connect with Sandi Hudson Website: https://unlocktheppo.com/ Facebook: https://www.facebook.com/UnlockThePPO/ ADRCC: https://adrcc.org/ ------------- Medical Billing Made Easy! This curriculum helps you learn if and be compliant with the regulations. Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: http://withwisdom.com/teresaduncan ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit www.odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!* YouTube: https://youtube.com/@odysseymgmt #DentalBilling #DentalInsurance #DentalClaims *Thank you to these companies for supporting and believing in the podcast!
	EP 111: Secrets of a Well-Systemized Dental Practice with Dr. Addison Killeen	20 Aug 2023	00:56:22
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! It's not often I can fangirl over one of my guests! Dr. Addison Killeen joined me to discuss the importance of systemization in dental practices and how it can transform the way we run our businesses. I've listened to him speak on these topics and am thrilled to share this knowledge with you. He believes that high levels of systemization and consistency lead to easier onboarding of new employees. We discussed the need for leaders to regularly evaluate and update their checklists and processes - things change! Addison also opens up about the challenges of dealing with potential theft and the heartbreaking reality of a trusted team member becoming dishonest. He shares practical tips on implementing systems like video cameras and multiple hands on money to prevent theft and create checks and balances. But it's not all serious business! We dove into the why and how of his extensive line of operations manuals. I highly recommend them if you're seeking consistency in your systems. Whether you're a dentist looking to streamline your practice or a team member wanting to contribute to a more efficient workplace, this episode is packed with practical advice and inspiration. As promised, I share below my favorite podcast episodes in which he gives mini-financial lessons. Listening to them is how I became a fan! Reach out to Dr. Killeen: Dr. Killeen's books and manuals The Daily Dental Podcast Connect on LinkedIn ------------- Some of my favorite episodes with Dr. Killeen on The Dental Entrepreneur Podcast: How to Double Profitability Part 1 and Part 2 In the Trenches - Systemization and Overhead Control Part 1 Cash Flowing Throught Your Business Part 1 and Part 2 ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	Ep 110: PANEL: Insurance Outsourcing and Management	11 Jul 2023	01:08:04
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! This one is for you, my fellow insurance nerds! Outsourcing and insurance are two hot topics in most dental groups. Many offices choose to outsource to lessen strain on and burnout of their valued team members. This strong demand has resulted in many brave entrepreneurs offering this service. I asked three successful remote billing company owners to share their knowledge. Here are a few topics we covered: Why they started their companies How they manage their clients' expectations Billing issues that are common to billing companies What's on the horizon for dental billing Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if they're a fit. ↪️ CurveDental.com/duncan Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Connect with the Panelists: Remote Dental Billing Connections Facebook Group Amanda DeMoura - Essential Dental Services Facebook Instagram LinkedIn Estela Vargas - Remote Sourcing Facebook Instagram LinkedIn Meghan Mackey - 509Assist Facebook Instagram LinkedIn ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
	EP 109: Talking Insurance and Revenue with the California Dental Association	28 Jun 2023	00:57:21
My guests are Matt Nelson and Lisa Greer from the California Dental Association. They handle practice management and benefits issues from their member dentists. Between the two of them they've heard some stories! They share so many tips on this episode. Just a few critical topics facing owners and practice leaders: Non-covered services Leased networks confusion How to handle audits Recoupment requests The importance of strong leadership training in this environment of compliance and audits Evaluating your contracts The conversation took an interesting turn when we discussed venturing out-of-network and its pertinent considerations. Should you send a letter to your patients or not? We packed this episode full of "Nobody Told Me That!" moments. I hope it's helpful! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Connect with the Panelists: Lisa Greer - Dental Benefits Analyst CDA's Dental Benefits site lisa.greer at cda.org Matthew Nelson - Practice Management Analyst CDA's Practice Management site matthew.nelson at cda.org FB: California Dental Association Twitter: @CDAdentists Instagram: @CDAdentists LinkedIn: California Dental Association ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit Odysseymgmt.com to check out my book, webinars and courses.
	EP 108: PANEL: Location, Location, Location!	24 May 2023	00:51:40
Another fun panel discussion! My two guests have helped offices grow by advising or facilitating the changes. Malika Azargoon and Jennifer Steadman shared their thoughts on these topics: the importance of signage due diligence and how non-contractual items can kill a deal who you want on your transition team Lots of laughs, stories and advice. I hope you find it to be helpful! Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if they're a fit. ↪️ CurveDental.com/duncan Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Connect with the Panelists: Jennifer Steadman - Steadman Onboarding Solutions Facebook @SOSSteadmanOnboarding IG @sos_steadman_onboarding Website Malika Azargoon - Zar Dental Consulting Website Facebook @zardentalconsulting IG @zardentalconsulting LinkedIn ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit Odysseymgmt.com to check out my book, webinars and courses.
	EP 107: Communications and Clarity with Dr. Gerilyn Alfe	30 Apr 2023	00:56:56
What I love about my conversations with Dr. Gerilyn Alfe is how candid she is. She talks about her unexpected experience switch from dentistry to coaching. We then dish a bit about working with different dental team types. A conversation about muddy dental vision (not the eyes) and how to prioritize our many office systems rounds out the episode. Lots of laughs and knowledge! A possible bonus for you (if you're interested!): here is my B.A.N.K. personality assessment - enjoy! I loved it - get in touch with her to get it set up for you and your team. Reach out to Gerilyn! Get Ahead Coaching and Consulting Her LinkedIn Her Instagram Get Ahead Facebook My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $50 courtesy toward your investment. Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ----------- Visit Odysseymgmt.com to check out my book, webinars and courses.
	EP 106: Financial Health During Practice Growth with Perrin DesPortes	26 Apr 2023	00:59:22
Expansion, sales, associates - all this growth can be hard on a practice. We tend to think of growth as a positive experience and usually, it is. However the financial health of the practice can be threatened by over-leveraging, participation decisions and team changes. Perrin DesPortes shed a lot of light on these topics and shared strategies to stay healthy - fiscally, that is. From software investments to keeping team members during transitions, the conversation flowed with insight after insight. I hope you enjoy this financially focused episode! Reach out to Perrin and the Polaris Healthcare Partners team: Building Your Enterprise Platform May 10-12th in Ft. Lauderdale Polaris Healthcare Partners website Polaris Healthcare Partners Facebook Polaris Healthcare Partners LinkedIn Polaris Healthcare Partners YouTube Polaris Healthcare Partners Instagram My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $50 courtesy toward your investment. Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit Odysseymgmt.com to check out my book, webinars and courses.
	EP 105: PANEL: Hiring (and Keeping!) Associates	03 Apr 2023	01:01:53
Hiring associates can be such a pain BUT it's beautiful when it works. I gathered a smart group of managers who have spent years hiring and training associates in their practices. I hope their knowledge can help you anticipate any upcoming transitions for your office. Some highlights: Which traits are a hard pass when interviewing associates? Are new associates really interested in buying in? What are the best ways to introduce an associate to patients? Lynda's Onboarding Checklist can be found here Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if they're a fit. ↪️ CurveDental.com/duncan Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Connect with the Panelists: Stacey Singleton, CDA, EFDA, MAADOM - York County Pediatric Dentistry Barbra Curtis, LDH, CEO - Cambridge Family Dentistry Lynda Davenport, RDA, FAADOM: Endodontic Associates, P.A. ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $50 courtesy toward your investment. Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit Odysseymgmt.com to check out my book, webinars and courses.
	EP 104: Pulling Back the Curtain on Dental Labs with Voices From The Bench	20 Mar 2023	00:59:25
What an enlightening episode! Elvis Dahl and Barb Warner from Voices from the Bench Podcast spoke openly about the business of dental labs. I definitely learned a good amount. Imagine your lab comes in and shows you how to up your scan game. What about if they helped you to be more confident with larger restorations? This means more revenue. We covered so much in this episode. Share this one with your team! A few topics we covered: Is consolidation hurting the lab business? Their answer surprised me. They shared what info they would love to get in addition to the prescription. It's not that hard and it makes a huge difference. Is dentistry in a race to the bottom? Seems so and it's from all sides. Hygienists and assistants are seeking jobs in labs. Is this an option for our burned out team members? Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This - A Dental Podcast! Connect with Elvis and Barb: Voices From the Bench Podcast Elvis Dahl on LinkedIn Barbara Warner Wojdan on LinkedIn Their hilarious Instagram meme account Information on Lab Day If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! Teresa’s Website- Odyssey Management (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter’ for $3 off)
	Ep 103: Amanda Hill: Former Coworker and Biofilm Aficionado	03 Mar 2023	00:59:01
It’s wild that Amanda and I actually worked together years ago! We take a quick trip down memory lane but then we dive into some really gross but fascinating topics. Infection control is no laughing matter but we couldn’t help it. Biofilm, cultures, water testing, fake nails - we went through it all. Enjoy! Article Amanda referenced: Waterline warning: Dental practices, listen up \| Dentistry IQ If Saliva Were Red \| OSAP \| Dental Infection Prevention & Safety Association OSAP.org Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This - A Dental Podcast! Connect with Amanda: Amanda Hill RDH Amanda's Facebook Amanda Cole Hill (@amandahillrdh) • Instagram photos and videos Amanda Hill, RDH - Independent Dental Educator, Writer, Business Consultant - Freelance \| LinkedIn If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! Teresa’s Website- Odyssey Management (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter’ for $3 off)
	Ep 102: PANEL: How Dental Billing Is Changing	13 Feb 2023	01:04:04
Dental billing is evolving but it seems like our systems are always slow to change. Listen in as I talk with a group of dental nerds (like us!) about what they see out there. Some highlights: Faster billing cycles are the way to go. Passing credit card fees to the patient. You may change your mind with this one. Is it easier to ask for money nowadays? Maybe so! Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if they're a fit. ↪️ CurveDental.com/duncan Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Connect with the Panelists: Angela Davis Sullivan: Adaptive Dental Solutions; Instagram link Ashley Bond: Bond Dental Billing; Instagram link Michelle Affanato: Affinity Dental Management; Instagram link Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! Teresa’s Website- Odyssey Management (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations https://www.odysseymgmt.com/Odysseybook
	EP 146 Key Tips You Absolutely Need Before Outsourcing Your Dental Billing!	25 Mar 2025	00:54:22
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Outsourcing your dental billing can either clean up your RCM or leave you picking up the pieces. Before you trust someone with your cash flow, make sure you know exactly what to ask and what to look for in a biller. In this episode, Julia Nevo shares hard-won lessons from working in the world of dentistry and dental billing. We cover what makes a great dental biller truly valuable, and why outsourcing without a solid vetting process can backfire. You’ll learn how to filter for the right skills, systems, and mindset — especially when it comes to handling dental insurance. We dig into the most common billing mistakes dental offices make, what red flags to watch out for during outsourcing, and how to avoid billers who talk a big game but can't deliver. Julia also explains how a dental biller can be your extra layer of protection against carrier and legal audits. Whether you're considering outsourcing or looking to upgrade your current billing setup, this conversation will help you protect your revenue, sharpen your processes, and grow a more sustainable dental business. ------------- Connect with Julia Website: https://stellardentalsolutions.com/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! YouTube: https://youtube.com/@odysseymgmt #DentalBilling #DentalInsurance #DentalClaims
	Ep 101: Calibrating Periodontal Care with Rachel Wall	28 Dec 2022	00:58:33
Full show notes/links on the podcast home page! https://nobodytoldmethat.libsyn.com Rachel Wall is back on the podcast to share more periodontal wisdom! For 2023 she turned parts of Inspired Hygiene’s coaching into a Perio Protocol Online Bootcamp. I love a good deep dive! Periodontal programs will need real attention in the coming year. You won’t be profitable until you’re able to nail down team calibration in this area. Don’t forget to download her complimentary standard of care worksheet! Here are a few of our discussion points: Why clinical leaders need to be clear about their treatment philosophy Calibrating team knowledge is a big time investment that pays off. She shares her best tactics to achieve this level of teamwork. How veteran hygienists can hinder a new hygienist’s enthusiasm (sound familiar, admin team?) Clinical notes continue to be an office’s biggest legal weakness Conversation skills - we love this topic! Connect with Rachel Wall and Inspired Hygiene: ➡️ Check out the Perio Protocol Online Bootcamp here Rachel’s Standard of Care free offering Inspired Hygiene \| Website Inspired Hygiene (@inspiredhygiene) \| Instagram Rachel Wall - Founder & President at Inspired Hygiene \| LinkedIn Inspired Hygiene \| Facebook Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! Teresa’s Website- Odyssey Management (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter’ for $3 off)
	Ep 100: Question 2, Debridement and A Spot of Gratitude	21 Nov 2022	00:36:41
CORRECTION: Thanks to Dr. W for letting me know that local factors are plaque and calculus. I had localized in my head. Sorry for the confusion! On Election Day, Question #2 in Massachusetts easily passed. Medical loss ratio (MLR) is a hot topic right now but what is it and will the bill have the desired effect on the market? Time will tell. Debridement is another hot topic nowadays. I know, exciting! The code is being tweaked for 2023. I discussed the myths around D4355 and what the revision means for your schedule. Resources from the show: Insurance Extravaganza 2023: THE Dental Revenue Cycle Conference Use “teresa” for $100 courtesy! 2023 Coding Update Webinar Policy paper from Tufts regarding Question 2 Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
	Ep 99: Artificial Intelligence: What's The Big Deal?	20 Oct 2022	00:51:35
My long-time friend Ann Marie DePalma joins me to shed more light on the provider-side usage of AI. She's a Customer Success Manager with Pearl. Case presentation tips flowed! We discussed a variety of related topics including: How you can use AI to train your team and calibrate clinician diagnostic instincts. Yes, carriers utilize it but we are the first point of contact with the patients. Let's turn that into an advantage. We reminisced about the 10-hour implant courses we taught years ago (that's not a typo!) Ann Marie still teaches documentation and case presentation. Maybe it's time for a class. Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This - A Dental Podcast! Connect with Ann Marie: Pearl AI - hellopearl.com Connect with Ann Marie If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)
	Ep 98: Listen In on Two Insurance Nerds with Microphones	05 Oct 2022	00:41:43
Fellow insurance enthusiast Colleen Huff joins me to dish on trends we’re seeing. We sprinkled in some compliance and Medicare Advantage discussion. Enjoy! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This - A Dental Podcast! Connect with Colleen: Colleen’s Website - http://colleenhuff.com/ Colleen’s Facebook - https://www.facebook.com/Dentalinsurancecoach/ For easy compliance training, Colleen recommends Bioserv If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!) Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

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