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	Titre	Date	Durée
	When Everything Is Green… But the Service Does Not Work	01 sept. 2026	00:09:30
What happens when every technical dashboard is green, but the user still cannot complete the action they need? In this first episode of MIO — Modern IT Operations, Vincent Defarge explores why Operations cannot begin only when a service goes live. Starting from a real operational situation, the episode introduces the Service Promise: delivering the right service, to the right user, at the right time and in the expected way. It also explores the contribution of Operations throughout the service lifecycle — Design, Transition, Run, Maintain and Improve — and introduces Operational Architecture and the Operations Architecture Framework (OAF) as a working hypothesis for connecting business intent, architecture, engineering and operations. In this episode: 00:00 — When everything is green, but the service is down 00:41 — Welcome to MIO 01:05 — Why Operations goes beyond Run 02:22 — The Service Promise 03:51 — Operations across the service lifecycle 05:56 — Towards Operational Architecture and OAF 07:15 — From technical availability to business observability 08:53 — Closing thoughts and the next episode Continue the conversation on LinkedIn or visit: https://www.operationslab.fr Operations are a business capability, not a support function.

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