Explorez tous les épisodes du podcast Microsoft Teams Insider

Microsoft Teams Monthly Update - July 2025

• Microsoft FY26
• Skype for Business Server Subscription Edition GA
• Summarise transferred calls in Teams with Copilot
• Teams client health dashboard
• Teams client Silent Test Calls
• Teams Rooms Pro Portal Al
• Researcher and Analyst Agents GA
• Real-time voice is coming in M365 Copilot Events

Thanks to Pure IP, this month's benefactor, for your support of Empowering.Cloud and the community.

Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud

Mary Jo Foley, celebrated tech journalist and current Editor in Chief at Directions on Microsoft, joins the podcast to delve into the rise of AI and Copilot at Microsoft and the ever-increasing pace of change.

• Mary Jo's journey from tech journalism to leading content strategy at Directions on Microsoft
• Insights into how enterprise organizations are navigating Microsoft's swift AI advancements
• The impact and challenges of Microsoft's Copilot and agent offerings on enterprise licensing and strategy
• Challenges understanding the complexities of Microsoft's pricing and licensing models, particularly regarding new AI services

Thanks to AudioCodes, this episode's sponsor, for their continued support.

David Renfree, Manager of UC Sales Specialists at Colt Technology Services, and Jason Wyatt, EMEA Marketing Director at AudioCodes, discuss evolving operator services and how Colt is innovating in enterprise connectivity through their partnership with AudioCodes.

• Strategic Partnership: Colt utilizes AudioCodes Live Platform to enhance enterprise voice services and efficiency

• Award-Winning Cooperation: Colt recognised by AudioCodes for excellence as Live Platform and Service Provider of the Year

• Tailored Solutions: Offers flexible, multi-vendor integration to meet diverse enterprise requirements

• Advanced UC Management: Provides comprehensive service management for both cloud and on-premise environments

• AI and Business Impact: Focuses on AI-driven solutions for superior business outcomes beyond traditional telecom

Thanks to AudioCodes, this episode's sponsor, for their continued support

Mehryn Corrigan, Microsoft Global Channel Sales lead, Microsoft Teams Rooms, discusses the evolution of Teams Rooms and AI and the future of meeting spaces.

• AV and IT Convergence: Exploring the integration of AV and IT in meeting room setups and how partners are evolving their roles

• AI in Meeting Rooms: Enhancements such as speaker recognition, AI assistants, and Copilot are transforming meeting experiences

• Simplifying Room Deployments: Efforts to streamline setup and management are making modern meeting rooms more accessible

• Future Opportunities for Partners: With the addition of Microsoft Places and AI, partners are poised to expand their service offerings beyond hardware

Thanks to Jabra, this episode's sponsor, for their continued support.

Dan Root of ClickShare by Barco offers insights into their new Microsoft Teams Rooms solutions and use of Microsoft Devices Ecosystem Platform

• ClickShare's new Android-based modular compute systems supporting Microsoft Teams Rooms and BYOD experiences
• How ClickShare integrates with existing ecosystems, providing flexibility and compatibility for diverse meeting room needs
• Insights into the partnership with Microsoft using the MDEP platform and how it supports enhanced security and management
• Announcement of partnerships and certified bundles

Thanks to Dan Root for sharing his expertise and to Landis, this episode's sponsor, for their continued support

Olly Henderson, VP of Product at Jabra, discusses the evolution of meeting room technology and what Jabra is focused on based on customer feedback and insights.

• Launch of Panacast 40 VBS: A new Android bar for enhancing small huddle rooms with affordable, high-quality AV solutions.
• Role of Edge AI: Utilising edge AI for optimal performance and less cloud reliance in Jabra's video solutions.
• Future of BYOD: Jabra enables adaptable BYOD experiences, allowing easy upgrades to native conferencing systems.
• Strategic Collaborations: Leveraging MDEP integration and partnerships to enrich Jabra's enterprise solutions.
• Streamlined Deployment: Reducing costs with zero-touch setup and Jabra Plus management platform improvements.

Thanks to Jabra, this episode's sponsor, for their continued support.

Microsoft Teams Monthly Update - June 2025

• Microsoft 365 Leadership Changes
• New Microsoft Teams 'Thread" Layout for Channels
• Teams Phone extensibility - Public Preview
• Remote collection of diagnostic logs from users' Teams clients
• Operator Connect Updates
• Immediate SBA Upgrade Required
• Microsoft Retiring Semi-Annual Enterprise Channel
• Teams Devices News from InfoComm
• Events

Thanks to Landis, this month's benefactor, for your support of Empowering.Cloud and the community.

Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud

Ritika Gupta, Microsoft Group Product Manager, delves into the power of AI in Microsoft Teams, focusing on recording, transcription, and intelligent  recap.

• Ritika highlights the shift of recording and transcription from convenience to essential for AI capabilities like intelligent recap and Copilot.
• Overcome language barriers with Interpreter Agent
• Real-time transcription challenges and AI improvements for more accurate language processing and cultural understanding.
• Compliance controls and policies for IT to ensure secure and effective use of recording and transcription.

Thanks to Luware, this episode's sponsor, for their continued support of Empowering.Cloud

Chris Johnson, Senior Director, Android Product & Engineering for MDEP at Microsoft, sheds light on the intricacies of Android and the Microsoft Devices Ecosystem Platform (MDEP)

• MDEP's objective to deliver a secure, manageable Android OS tailored for enterprise environments
• How Microsoft collaborates with chipset vendors and OEMs to support device innovation and reduce fragmentation
• The importance of regular updates and patches in maintaining security, and how long-term support works
• Looking ahead to new developments, including upcoming features in Android 15 and MDEP’s continued evolution

Thanks to Chris Johnson for offering great insight into MDEP and the devices landscape.

Big thanks to Jabra for sponsoring the podcast

Exploring Teams Phone Mobile with Virgin Media O2's Duncan Finlay

• Duncan discusses his extensive telecom experience and current role at VMO2, sharing insights into the integration of fixed and mobile technologies.
• We explore the significant benefits of Teams Phone Mobile, focusing on its seamless integration with Microsoft ecosystems to enhance corporate communication strategies.
• The conversation highlights potential cost and operational efficiencies, offering a new vision for businesses tackling legacy technology transitions.
• We delve into VMO2's innovative deployment solutions with Microsoft and PingCo, which simplify the setup and management process for enterprises.

Thanks to Luware, this episode's sponsor, for their continued support and for helping to make content like this possible.

Microsoft Teams Monthly Update - May 2025

• Microsoft Earnings FY25 Q3 – M365 Highlights
• Microsoft 365 news from Microsoft Build
• Office 365 / Microsoft Teams EU antitrust update
• 9 Microsoft Teams Roadmap Highlights
• Operator Connect and Teams Phone Mobile updates
• Microsoft Teams Rooms on Android updates
• Teams Devices updates
• Events

Thanks to AudioCodes, this month's benefactor, for your support of Empowering.Cloud and the community.

Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud

Kevin Kieller, EnableUC and Craig Durr, The Collab Collective, discuss their perspectives with Tom Arbuthnot live from Comms vNext, exploring how AI is reshaping workplace collaboration.

• Comparing AI developments across UCaaS platforms, Microsoft's Copilot, Zoom's AI companion, and Google's Gemini.
• How AI is evolving from a tool to a teammate, with discussion on platforms integrating AI to enhance meeting and workflow effectiveness.
• The role of trust in AI adoption and how reliable AI interactions can increase productivity and streamline work processes.
• Future AI developments including agent orchestration and the integration of multiple AI systems

Thanks to Kevin Kieller and Craig Durr for their insightful contributions and to SCB Global for sponsoring podcasts at Comms vNext

Patrick Burke from Gong shares insights on how they are using AI to maximise RevOps and how they use Numonix TRaaS to pull insights from Microsoft Teams meetings.

• Gong's evolution into a revenue AI platform,  how it helps sales teams improve performance by integrating insights directly into CRM systems.
• Integrations with platforms like Microsoft Teams, Salesforce, and HubSpot allow seamless data gathering and analysis to refine and support data-driven sales strategies.
• Media capture and compliance capabilities enabled by Gong's partnership with Numonix, ensuring secure and efficient use of call data for business insights.
• Patrick offers a glimpse into the future of AI in sales, including potential chat centric integrations 

Thanks to Patrick Burke for sharing his expertise and to Numonix for sponsoring this insightful discussion.

Tom Arbuthnot talks with Reto Schadegg, Global IT Infrastructure Manager at SCOR, about how they rolled out 200 Microsoft Teams Rooms across 35 countries in just 90 days.

• SCOR's delivered a rapid global deployment by leveraging prior standardization and planning.
• Neat Bar Pro was selected after hands-on testing, becoming the core device for most rooms.
• The rollout achieved a 40% reduction in operational costs and six-figure savings overall.
• A streamlined support model now manages 200 rooms with just 1.5 FTEs on second-line support.
• SCOR's shift to Teams Phone continues, aiming to phase out desk phones and reduce telecom costs.

Thanks to Neat, this episode's sponsor, for their continued support and for helping to make content like this possible

Tom Arbuthnot chats with Michael Levy, CEO of Numonix, about what it really takes to deliver compliance-grade recording in Microsoft Teams.

• Compliance recording is centrally managed, encrypted, and built to meet regulations like GDPR and MiFID II.
• Microsoft certification requires rigorous audits, financial commitment, and ongoing platform alignment.
• Vendors must continuously adapt to Teams updates to maintain compatibility and compliance.
• Numonix powers advanced features like filtered recording, native Teams app support, and AI integration.

Thanks for listening to this deep dive into compliance recording and how it’s evolving with Microsoft Teams.

Microsoft Teams Monthly Update - April 2025

• Teams clients older than 90 days will be blocked​
• General Channel is back​
• Detect sensitive content screen shared in meetings​
• Share PowerPoint control with all presenters​
• New Unify Contact Center to Microsoft Teams Integration model​
• Enforcement of Teams Phone license checks for Extend Contact Centres and Attendant Consoles​
• M365 Copilot Chat will be pinned by default in Teams and Outlook​
• Teams Devices Updates​
• Roadmap Watch​

Thanks to Neat, this month's benefactor, for your support of Empowering.Cloud and the community.

Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud

Tom Arbuthnot is joined by Microsoft’s Evie Grimshaw to dive into bookable desks in Microsoft Teams and how they fit into the broader solution with Microsoft Places.

• Bookable desks work with existing Teams devices and software—no new hardware or installs are needed.
• Bookable desks supports end-to-end booking, from remote reservations to automatic in-office check-ins.
• Employees maintain control over location visibility with flexible opt-in privacy settings.
• Admins get actionable insights into desk usage via integrated analytics in Teams and Places.
• Upcoming updates will expand desk booking options and enhance intelligent peripheral mapping for admins.

Thanks to Pure IP, this episode's sponsor, for their continued support and for helping to make content like this possible

Tom Arbuthnot speaks with Adam Holtby, a Principal Analyst at Omdia, about the evolving landscape of Teams Phone Mobile, mobile UCaaS integration and its strategic impact on organizations.

Discussion Points:

• Challenges: Tom and Adam discuss the slow adoption of mobile UCaaS, highlighting the need for better integration between cellular networks and collaboration tools like Microsoft Teams and Cisco WebEx
• Opportunity: The opportunity for telcos to become key integrators of advanced communication solutions, enhancing their business value.
• Strategic Benefits for Enterprises: A centralized approach to managing mobile and fixed collaboration tools can significantly reduce costs and improve operational efficiency for multinational companies
• Security and Compliance: Benefits for regulated industries like financial services, where secure and compliant communication is essential.

Thanks to Ribbon, this episode's sponsor, for their continued support and for helping to make content like this possible

Matt Peers, the Global COO of Pinsent Masons, shares his insights on the adoption of modern work technologies, particularly AI and Microsoft's Copilot, within the legal sector.

• Matt discusses his professional journey, including his experiences as both a CIO and COO in prominent legal and professional services firms. He focuses on how he's led efforts to modernize workplaces through technology.
• How the legal sector is embracing AI—not as a replacement for lawyers, but as a tool to augment their capabilities. AI enables legal professionals to deliver higher-quality work and respond to clients more quickly.
• How AI has become an important tool in legal operations, helping streamline tasks like meeting notes, summarizing conversations, and managing workloads more effectively.
• Matt highlights the importance of continuous training, storytelling, and leveraging early adopters to drive the adoption of Copilot and AI technologies within organizations.

Thanks to Pure IP, this episode's sponsor, for their continued support and for helping to make content like this possible.

In this episode, we’re joined by Greg Baribault, who leads the HP business and brings a 26-year legacy from Microsoft, offering unique insights into the evolution and future of collaborative technology.

• Greg reflects on his transition from Microsoft, where he worked across Exchange Server, Skype for Business, and Microsoft Teams, to leading hardware innovation at HP.
• He discusses the evolution of Skype Room Systems to Microsoft Teams Rooms and the importance of seamless, instant meeting starts.
• Greg shares how HP is integrating technologies from Polycom, Plantronics, HP, and now Vyoppta to create a cohesive, user-friendly experience in both physical and virtual meeting spaces.

Thanks to Landis, this episode's sponsor, for their continued support and for helping to make content like this possible

Scott Plette, Partner Group Program Manager for Teams Calling and Premium shares his insights into how the Queues app is offering new capabilities and value to customers. 

• How Queues App is enhancing team collaboration, managing customer calls, and providing reporting and insights
• Upcoming features include shared call history, integration with Microsoft Shifts, and enhanced mobile capabilities
• How the integration of AI, including Copilot features, will provide intelligent insights, automate call recaps, and enhance customer interaction analytics.
• Advanced call monitoring features coming soon include barge, whisper, and monitor functionalities

Thanks to Ribbon, this episode's sponsor, for their continued support and for helping to make content like this possible

Microsoft Teams Monthly Update - Enterprise Connect Special - March 2025

• 10 Teams Client Updates
• Live Web Chat
• Interpreter Agent Demo
• 8 Meetings and Events Updates
• Facilitator Agent on MTR
• 9 Teams Rooms and Places Updates
• Teams Phone Extensibility Explained
• 9 Teams Phone Updates
• Events

Thanks to Pure IP, this month's benefactor, for your support of Empowering.Cloud and the community.

Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud

Tom Garland, Global Service Delivery Manager at Willis Towers Watson shares an insight to the journey from traditional PBX systems to Skype for Business, and then to Microsoft Teams.

• Key considerations and challenges in implementing such large-scale telephony changes across a diverse global workforce 
• The importance of aligning projects with business requirements and managing user expectations to prevent operational complications
• Specific regional challenges, and experience in implementing Operator Connect in countries like India
• The importance of adhering to compliance requirements through sophisticated call recording systems and practical approaches for managing call data efficiently

Thanks to Pure IP, this episode's sponsor, for their continued support.

Ally Ward, M365 Global Service Owner at a major legal firm, unravels the complexities of managing Microsoft 365 change, sharing effective strategies for handling frequent updates and ensuring seamless IT operations.

• Ally's role in managing Microsoft 365 changes, focusing on assessing the impact of updates and determining necessary actions for adoption or compliance
• How change information can be distributed through Teams channels and how to alert relevant subject matter experts to the appropriate information
• Balancing the need for awareness with the risk of information overload in terms of end-user communication
• The value of investing in resources to manage Microsoft 365 change effectively

Thanks to Ribbon, this episode's sponsor, for their continued support.

Sarah Miller, Senior Product Marketing Manager - Microsoft 365 Copilot at Microsoft, dives into practical applications of Microsoft Copilot Agents

• The concept of Copilots and the journey organisations take to adopt and integrate this AI technology effectively
• Real-world use cases, including how Pets at Home are using AI agents to improve operations and efficiency
• Importance of enterprise security in AI adoption
• The concept of AI agents, their functions and business value across different industries
• How Copilot Dashboard and Success Kit can assist organisations in measuring AI impact and managing AI deployment

Many thanks to Crestron, this episode's sponsor, for their continued support.

Matt Sheldrick, M365 Product Designer at Kingfisher, a multi-national retail group with renowned brands including B&Q and Screwfix, shares how the organisation has embraced Microsoft Teams to revolutionise collaboration.

• How Kingfisher deployed video capabilities in all meeting rooms and even stores
• The importance of quick, efficient and robust room setups
• The transition to Teams Phone and streamlining communication, focusing on flexibility and local presence
• AI adoption and automation enhancing productivity

Thanks to Logitech, this episode's sponsor, for their continued support.

Mansoor Malik, Principal Group Product Manager - Microsoft Teams at Microsoft, explores the world of Microsoft Teams Premium, a significant focus for Microsoft in 2025. 

• Teams Premium enables organisations to better manage communications and advanced workloads efficiently in a hybrid workplace.
• Headline features include Intelligent Recap, Queues app and Microsoft Places
• Find out about lesser-known but still valuable features
• Realising the ROI for Teams Premium

Thanks to Logitech, this episode's sponsor, for their continued support.

Microsoft Teams Monthly Update - February 2025

• Microsoft Teams Rooms Express Install
• ISE News and New Devices
• MDEP – New OEMs and ODMs
• MTRoW Boards + Edge WebApps
• MTRoW Multiple Camera View
• Microsoft Teams Super Resolution
• New Teams Phone Mobile Provider
• Roadmap
• Events

Thanks to Ribbon, this month's benefactor, for your support of Empowering.Cloud and the community.

Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud

In a podcast crossover, Tom Arbuthnot joins friends Randy Chapman, Mark Vale, and Shawn Harry in episode 65 of the UC Status Podcast, where they discuss all things Microsoft Teams, AI, and future innovations.

• What were the big Microsoft Teams features of 2024, and a look at the Roadmap for 2025
• The impact of Teams Premium on user experiences and how businesses are leveraging its features, including branding, intelligent recaps and integration with external platforms
• The increasing support of BYOD rooms
• Copilot's future trajectory and how AI will impact contact center

Chandra Chivukula, Vice President of Engineering for Microsoft Teams, talks to Tom about the engineering strategies behind Microsoft Teams and how moving all users to the new client in 2024 has enabled more efficient and agile collaboration and a foundation for future innovation.

• Evolution of Microsoft Teams and Architecture
• How Microsoft successfully transitioned over 320 million users to the new Teams client
• The goal of consistency of Teams features across different platforms, including Windows, Mac, iOS and Android
• Release management, internal rings and the TAP program

Thanks to Landis, this episode's sponsor, for their continued support.

Olly Henderson, Head of Video Product Management and Portfolio at Jabra, discusses the evolution of meeting room technology and how Jabra is redefining enterprise audio and video conferencing solutions.

• Launch of Panacast 40 VBS - a new Android bar designed for small huddle rooms
• The Role of Edge AI in Jabra's video solutions for optimal performance and reduced cloud dependency
• The Future of BYOD in Meeting Rooms
• Jabra's partnerships and collaborative efforts to enhance their product offerings, including the integration of the Microsoft Device Ecosystem Platform (MDEP)
• Simplifying the deployment process and reducing costs with features including zero-touch deployment and Jabra Plus management platform advancements

Thanks to Jabra, this episode's sponsor, for their continued support.

Chris A. Johnson, Municipal Cyber Center Manager at the City of Independence, Missouri, shares their journey from an old analog phone system to a modern cloud-based communication infrastructure using Microsoft Teams and Five9 with the help of AVI-SPL.

• The transition from an outdated Avaya phone system to modern cloud platforms
• Collaborating with AVI-SPL accelerated the transformation timeline from a multi-year to a 2-year project
• Automating processes, improving contact center capabilities and better resident satisfaction
• Enabling hybrid work flexibility, improving job satisfaction and retention

Thanks to AVI-SPL, this episode's sponsor, for their continued support.

Kathie Anderson, IT Change Manager at Derby City Council, shares the experience of transitioning to Microsoft Teams and meeting the unique challenges faced by local authorities.

• How Derby City Council transitioned from PBX to Skype for Business and then to Microsoft Teams during the pandemic, condensing the six-month rollout into just six weeks to facilitate remote working
• Integration of Luware's contact center solution into Microsoft Teams, improving flexibility and efficiency
• The significant positive impact on essential services, ensuring critical calls are not missed and enabling rapid response
• The power of Luware's Power BI reporting allows Derby City Council to gain valuable insights into call patterns and performance

Thanks to Luware, this episode's sponsor, for their continued support.

Brad Hintze, EVP Global Marketing at Crestron, shares customer stories about how Crestron enhances customer meeting room experiences.

• Examples from Puma, Fortuna Entertainment Group and Blue Water Financial Services
• Crestron's wide array of solutions cater to diverse meeting room setups from small huddle rooms to large boardrooms
• The growing significance of AI features such as transcription in meeting spaces
• The importance of superior audio quality when it comes to AI
• Developments coming in 2025, including advancements in visual AI, multi-camera systems

Thanks to Crestron, this episode's sponsor, for their continued support.

Tim Albright, President of AVNation Media, shares his insights into the convergence of AV and IT and the evolving landscape of meetings and video conferencing.

• Origins of AVNation, an online media platform dedicated to the audio-visual sector
• The critical role of video conferencing in today's hybrid work models and the importance of standardized solutions
• How Microsoft certified devices drive quality and consistency in user experiences
• Emerging trends such as multi-camera setups and the role of AI in enhancing video conferencing

Thanks to AudioCodes, this episode's sponsor, for their continued support

Microsoft Teams Monthly Update - January 2025

• SMS in Teams
• Teams Web chat widget
• Transcripts on by default
• Meeting Recap share link
• Mandatory Android Updates and AOSP
• MTR Captions additional languages
• MTR Windows 10 EOL
• Queues App Roadmap
• Microsoft 365 Copilot Chat
• Events

Thanks to Logitech, this month's benefactor, for your support of Empowering.Cloud and the community.

Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud

Eshan Mathur, Senior Product Manager at Microsoft, helps us understand the evolving Bring Your Own Device (BYOD) landscape within Microsoft Teams, focusing on Microsoft's aim to provide seamless user experiences and enhanced manageability for IT admins for BYOD.

• Eshan's unique career journey from game development, including 'Where's my water', to enterprise solutions
• Enhancements in Microsoft Teams BYOD experiences, including automatic audio device selection 
• Auto-association for managing shared devices
• Future BYOD developments and recommendations for organisations in BYOD scenarios

Thanks to Logitech, this episode's sponsor, for their continued support.

Irwin Lazar, President and Principal Analyst at Metrigy discusses key trends and insights in the unified communications and collaboration space and shares thoughts for 2025

• How companies are navigating the complexities of hybrid work
• Moving beyond the hype of AI to practical deployments and adoption
• Microsoft Teams' increasing presence in meetings, messaging and as a voice platform
• How companies are choosing between Teams Phone Mobile, Direct Routing and Microsoft Teams Operator Connect

Thanks to AVI-SPL, this episode's sponsor, for their continued support.

Emily Kirby George, Microsoft Teams Product Manager at Microsoft, shares her unique perspective on product management in the world of Microsoft Teams Phone, sharing challenges of balancing innovation with fundamental reliability.

• Emily's path from support Skype for Business to a Senior Product Manager on the Microsoft Teams Calling team
• How Microsoft prioritizes features, balancing traditional phone system requirements with new AI opportunities
• The importance of maintaining robust, reliable fundamentals in Teams Phone and ensuring service stability
• How AI is being integrated into Teams Phone

Thanks to Logitech, this episode's sponsor, for their continued support.

Aaron Steele, Practice Lead at SOFTEL shares his journey through Microsoft to his current role of SOFTEL, and his thoughts on the ever-evolving UC landscape. 

• The development and scaling of Microsoft Teams in unique scenarios such as global sports organizations during the Covid-19 pandemic
• Innovations in broadcasting including the use of NDI for creating interactive experiences at events such as the NBA bubble games
• The challenge small-medium businesses face with integrating Teams Phone
• How AI can be leveraged to improve use and admin experience, particularly in contact centers

Thanks to Neat, this episode's sponsor, for their continued support.

Mark Cobbold, Vice President of Product Management at Ribbon Communications, explores the evolution of telecom networks from hardware to cloud-native solutions.

• The benefits of cloud-native deployments include reduced operational costs, improved software velocity and robust network security
• The variety of cloud deployment models and how they cater for different business needs
• Using real-time insights into network performance to help pinpoint and resolve issues efficiently
• Ribbon's innovative approach to cloud architecture, enabling flexibility, security and operational efficiency

Thanks to Ribbon, this episode's sponsor, for their continued support.

Charles Mason, Head of Digital Workplace at TP ICAP shares insights into the deployment of Microsoft Teams Rooms and Teams Phone, and the impact of Copilot.

• Selecting and standardizing Teams Rooms equipment across a global office network
• Complexities of integrating Teams Phone with legacy and trader voice systems in the finance industry
• TP ICAPs' journey with Copilot, including compliance considerations and how AI is streamlining productivity and innovation
• Managing fast-paced changes in Microsoft 365 environments whilst ensuring compliance and operational efficiency in the finance industry
• The future of digital workplace technologies in optimising collaboration and business operations

Thanks to Logitech, this episode's sponsor, for their continued support.

Henry Levak, Vice President of Product at Logitech for Business, discusses the company's innovations in video conferencing technology and workplace experiences.

• The Logi Sight was recently recognised among Time's best innovations of 2024
• Development of multi-camera and multi-stream technology
• Logi's new software capabilities, including auto-booking and releasing meeting rooms to combat 'ghost meetings'
• Future innovations in Logi product offerings, including insights and analytics

Thanks to Logitech, this episode's sponsor, for their continued support.

Paul Cornish, UC Architect at Merlin Entertainment, dives into the unique challenges of deploying communications in large theme parks, hotels and attractions globally. 

• Merlin operates around 140 attractions worldwide, each with unique telephony needs
• The transition from Skype for Business to Teams
• Cloud-based telephony and its cost-effectiveness
• Standardisation in meeting room technology
• Best practices for managing complex deployments

Thanks to Pure IP, this episode's sponsor, for their continued support.

Josh Blalock, Chief Video Evangelist at Jabra, discusses the latest developments in Jabra's video solutions, focusing on the PanaCast 50 and VBS.

• Jabra's PanaCast series includes innovative video solutions for meetings
• The significant feature adds over the life of the PanaCast 50
• Jabra's Android Bar - features and flexibility
• Working closely with Microsoft and MDEP

Thanks to Jabra, this episode's sponsor, for your continued support.

Preethi Ramarathinam, Head of Product - Microsoft Teams Virtual Event at Microsoft, dives into Teams capabilities for hosting large external virtual events, webinars, and town halls.

• Microsoft Teams is expanding beyond traditional collaboration scenarios
• Internal large use cases for Microsoft Teams include AMA sessions and Town Halls
• External use cases such as training and product launches
• Recent key features
• Future Roadmap for Teams event and AI integration

Thanks to Landis, this episode's sponsor, for their continued support.

Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.

• Microsoft Teams has significantly disrupted the telephony market
• Direct routing remains the dominant solution for Teams telephony users
• Discussing market dynamics and trends in telephony and differences in the enterprise and SMB markets
• AI is set to transform contact centers
• Look out for Cavell Enable London in December

Thanks to AudioCodes, this episode's sponsor, for their continued support.

Mohammed Khalifa, Microsoft Alliance Manager HP Poly and Kimberly Tee, Lenovo Smart Collaboration EMEA join Tom to dive deep into the evolving landscape of collaborative tools and meeting room technology

• The shift in innovation focus from major updates to software and hardware hardware refinements
• Exploring AI's role in the meeting room: automatic enhancements vs user-driven experiences
• Barriers to adoption including IT administration, cyber security concerns and organizational readiness

Thanks to Landis, this episode's sponsor, for their continued support.

Pardeep Gill, Senior Enterprise Architect at a global legal firm, shares his insights on the role of technology in modern workspaces.

• Flexible workspaces are becoming essential in professional services
• User experience is a key focus in modern office designs
• Sustainability must also be considered in technology procurement
• AV design must be integrated early in new builds
• Interoperability between meeting platforms is crucial in enterprise environments

Thanks to Luware, this episode's sponsor, for their continued support

Trond Johannessen, CEO of Pexip, discusses the evolution of video conferencing, the increasing demand for interoperability between UCaaS solutions and the customer use case for secure self-hosted meeting.

• Pexip's Microsoft certified solution connects meeting rooms to cloud meeting platforms, enhancing collaboration and catering for both cloud and on-premise deployment needs
• Why meeting platform interoperability is becoming essential as organizations use multiple platforms
• Explaining Pexip Secure meeting solutions and where they meet a need in regulated industries and the public sector