In the practice of law, small changes can have a big impact. In ‘Matters’, each episode focuses on one discipline, learning, or lesson for law firms looking to break free of the status quo and transform the practice of law, for good. With actionable advice from practicing attorneys, law firm leaders, and subject matter experts from the worlds of law and business, Matters helps lawyers and legal professionals alike put new strategies and tactics into place that will dramatically impact their law firms. Matters is a monthly podcast presented by Clio, the world’s leading cloud-based legal technology provider.
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Lawyer-Centered vs. Client-Centered
Saison 2 · Épisode 4
mercredi 21 juillet 2021 • Durée 30:52
So far this season, we've introduced the concept of client-centered legal practice, explored why lawyers tend to be so resistant to change, and looked at what's broken within our legal system. On this episode, we'll compare the broken model of legal service delivery—the "lawyer-centered" model—with the client-centered model, which is advantageous for both your clients and your firm.
Featuring interviews with three practicing attorneys who are all innovating in their fields, this episode covers:
The core differences between the lawyer-centered and client-centered models of legal service delivery
The disadvantages of the lawyer-centered model
The advantages of the client-centered model
The effects that these different models have on lawyers and clients
What it's like to operate a client-centered law firm, in practice
Episode Four's guests include Kim Bennett, Founder of K Bennett Law LLC; Erin Levine, CEO & Founder of Hello Divorce and Managing Attorney at Levine Family Law Group; and Justin Osborn, Partner at Osborn Gambale Beckley & Budd PLLC. Listen in for their perspectives!
Our Guests:
Kimberly Bennett
Kimberly Y. Bennett, Esq., is the Founder of K Bennett Law LLC, a boutique subscription legal services law firm that helps small businesses protect their brands and grow profitable and sustainable seven-figure organizations. Kim defines herself as an innovator, entrepreneur, legal industry disruptor, and a business coach—who happens to be a lawyer. In addition to growing and managing her firm, Kim coaches women building modern businesses, speaks on legal topics, teaches workshops for new entrepreneurs, and is a co-organizer of two legal tech communities: Atlanta Legal Tech and Atlanta Legal Hackers. Kim’s mission is to help foster a permanent shift in the way law firms deliver legal services to clients. You can follow her on Twitter at @kbennettlaw
Erin Levine
Erin Levine, Esq. is CEO and Founder of Hello Divorce, a do-it-yourself divorce navigator startup, and she is Managing Attorney at Levine Family Law Group, a full-service family law firm in Oakland, CA. Erin is working to democratize divorce by ensuring that “every American who wants a divorce has access to affordable, accessible and ethical legal assistance.” Erin has won numerous awards during her career, including the 2020 James I. Keane Memorial Award for Excellence in eLawyering, the 2019 ABA “Women in LegalTech” and Fastcase 50 Honoree awards, and the 2019 Reisman Award for Legal Innovation. You can follow Erin on Twitter at @hello_divorce
Justin Osborn
Justin Osborn is a founding member of Counsel Carolina (Osborn Gambale Beckley & Budd PLLC), whose personal advocacy for fairness and progressive social policies led to the firm’s RV-based mobile services program. A former insurance adjuster and insurance defense lawyer, Justin now represents clients against the same corporate and insurance interests he once defended. A proud tribal citizen of the Cherokee Nation and one of the first in his family to obtain a college degree, Justin has rededicated his career to making legal services more equitable and universally accessible. You can follow Justin on Twitter at @justin_osborn
What's Broken—and Why It Needs to Change
Saison 2 · Épisode 3
mercredi 7 juillet 2021 • Durée 42:23
In this episode of Matters, we'll examine how the current legal system is broken, in which particular areas of legal service delivery the industry is failing, why change is direly needed—and what that change might look like.
This episode’s discussion points include:
Specific areas where the current legal system is dysfunctional
Major issues of unmet need within the legal market
How the existing legal system fails clients—and legal professionals
What needs to shift in order to build a better legal profession
Ways for law firms and legal professionals to start changing the status quo
Episode Three’s guests include Erin Levine, CEO & Founder of Hello Divorce and Managing Attorney at Levine Family Law Group; Jordan Furlong, legal analyst and creator of the Law21 blog; and Nika Kabiri, a JD Ph.D who helps businesses of all sizes make better decisions. Listen in for their perspectives!
Our Guests:
Erin Levine
Erin Levine, Esq. is CEO and Founder of Hello Divorce, a do-it-yourself divorce navigator startup, and she is Managing Attorney at Levine Family Law Group, a full-service family law firm in Oakland, CA. Erin is working to democratize divorce by ensuring that “every American who wants a divorce has access to affordable, accessible and ethical legal assistance.” Erin has won numerous awards during her career, including the 2020 James I. Keane Memorial Award for Excellence in eLawyering, the 2019 ABA “Women in LegalTech” and Fastcase 50 Honoree awards, and the 2019 Reisman Award for Legal Innovation. You can follow Erin on Twitter at @hello_divorce
Jordan Furlong
Jordan Furlong is a legal industry analyst and consultant based in Ottawa, Canada. In addition to being an author and the founder of the award-winning Law21 blog, Jordan is a Fellow of the College of Law Practice Management, and Past Chair of the College’s InnovAction Awards. He’s the Strategic Advisor in Residence at Suffolk University Law School in Boston, and he serves as co-chair of the Board of Directors for its Institute for Law Practice Management and Innovation. He’s also taught or guest-lectured in courses at Suffolk Law, Queen’s Law, and Osgoode Hall Law School that focus on preparing students to provide legal services deep into the 21st century. You can follow Jordan on Twitter at @jordan_law21
Nika Kabiri
Nika Kabiri has spent 20+ years studying how people make decisions in a variety of contexts. She has a JD from the University of Texas, a PhD in Sociology from the University of Washington, and currently teaches Decision Science at the University of Washington. Nika has worked with businesses of all sizes, including Amazon, Microsoft, VMware, Sony, Oakley, PepsiCo, General Mills, Anheuser-Busch InBev, the Seattle Seahawks, Zillow, Expedia, Smartsheet—and Clio. She is also an Advisor at Madrona Venture Labs, where she helps startups get their footing. You can follow Nika on Twitter at @nikakabiri
Why Tech Competence Matters
Saison 1 · Épisode 10
lundi 16 septembre 2019 • Durée 28:34
Technology is changing countless industries, shifting paradigms, and restructuring the way organizations operate. In legal, technology has ushered in a new era of innovation, giving lawyers and law firms new ways to deliver services to clients. Now and in the years to come, legal professionals and practices that adopt these new innovations will be the ones that succeed in the long run.
Why Client Feedback Matters
Saison 1 · Épisode 9
lundi 12 août 2019 • Durée 29:44
Providing a positive client experience is essential to the success of your firm—but how do you know if you’re delivering a good client experience? How do you get inside the minds of your clients to know whether they’d recommend you to friends, family, and colleagues?
Feedback, that’s how.
In this episode of Matters, we’ll look at why collecting, analyzing, and acting on feedback is an essential practice for law firms. We’ll discuss some of the best, most practical ways for you to gather feedback from your clients, and how to make good use of it. We’ll also touch on why many attorneys shy away from feedback—and how even negative feedback can actually be a major positive.
Joining us are Anu Sethee, the Senior Director of Attorney Services and Product Counsel for Legal Plans at LegalZoom, and Josh Valentine, a partner at the Caulder & Valentine Law Firm in North Carolina.
Why Having a Mission Matters
Saison 1 · Épisode 8
lundi 8 juillet 2019 • Durée 30:22
In this episode of Matters, we’re joined by John Kassel, Managing Partner of one of Vermont’s leading law firms, and Sam Glover, Founder of Lawyerist.com, to discuss what it means to be mission-driven. For modern law firms, missions are more than just words or ideas—they are “the why” behind your legal practice, your reason for doing the work that you do.
John and Sam have implemented strong mission and value statements with their colleagues, leading to growth, success, and greater employee satisfaction. In this episode, they’ll speak to the impact that being mission-oriented can have for firms, and they’ll dispense practical advice on how to align your practice with your “why.”
Why Robots Matter
Saison 1 · Épisode 7
lundi 10 juin 2019 • Durée 27:56
When most people think of robots, they envision large metal contraptions that move about awkwardly. In recent years, the idea of robots has broadened to encompass all sorts of automated technological systems, such as virtual assistants like Amazon’s Alexa.
In this episode, we’ll explore legal robots. We’ll focus primarily on arguably the most common kind of legal robot—automated chatbots—which deserve special attention because, despite being relatively un-utilized by the majority of the legal community, they have the potential to drastically change the future of the industry.
Three legal technology experts will discuss what chatbots are, why they’re valuable to modern lawyers and legal clients, and how they can be designed to automate a wide variety of legal services. They’ll also take us through some of the limitations of chatbots, and some of the ethical concerns they may pose. Then they’ll touch on some other types of legal robots in the marketplace, and they’ll provide a glimpse of robots in the law firms of tomorrow—including your own.
Why Lawyer Wellness Matters
Saison 1 · Épisode 6
dimanche 5 mai 2019 • Durée 35:19
The term “lawyer wellness” may seem like a contradiction because lawyers are notoriously un-well. Most legal professionals know that the rigors of the industry take a heavy toll, but despite a growing understanding of the scope of the problem, there is still a stigma associated with mental health and substance-related issues in legal. Many legal professionals who should be seeking professional help are not getting it, and lawyers who could be thriving are struggling.
Why Online Presence Matters
Saison 1 · Épisode 5
lundi 8 avril 2019 • Durée 28:40
The way clients are seeking legal representation continues to evolve—in fact, in 2019, it’s estimated that the average consumer will require 6-8 digital ‘touches’ before becoming a prospective client. Does your firm know how clients are finding you, and are you controlling the information they’re encountering along that journey?
Why Automation Matters
Saison 1 · Épisode 4
lundi 11 mars 2019 • Durée 27:08
For years, businesses have been using automation to free their staff from repetitive tasks—and are reaping the benefits for their bottom lines. Now, with the help of technology, law firms too can automate processes and focus on delivering an incredible experience to their clients.
Why Client Acquisition Matters
Saison 1 · Épisode 3
lundi 11 février 2019 • Durée 32:57
Client interactions begin earlier than you think. Providing amazing client experiences from the start can lead to happier clients, positive reviews, and more referrals, but legal clients are still frustrated by delayed follow-ups and inconsistent processes. Michael Chasin, General Manager of Clio Grow, and Jennifer Reynolds, Owner of Fresh Legal, explain the ins and outs of client intake and acquisition—and why paying close attention to the client intake process is critical for building trust with clients
