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What happens when a world-class ops builder steps into the ITAD world for the first time?

Most people in this industry have been in IT asset disposition their whole careers. Josh Jones walked in nine months ago from the outside and immediately started rewiring how remarketing gets done. That kind of fresh perspective is rare and it is worth paying attention to.

This episode matters because ITAD services are evolving fast and the operators who treat remarketing as a real business unit rather than an afterthought are the ones pulling ahead. If you are running a refurbished enterprise IT operation or trying to scale your IT asset disposition practice, the systems thinking Josh brings from global BPO work translates directly to what you are trying to build.

Josh Jones is the Chief Technology Remarketing Officer at Securus, where he oversees testing, data erasure, and the resale of refurbished enterprise IT equipment. Before stepping into the ITAD world, he built BPO centers in the Philippines that scaled to over 500 people and delivered more than 6 million dollars in annual cost savings. He has led mergers, redesigned workflows, and built accountability systems inside high compliance environments. Now he is applying all of that to IT asset disposition remarketing at Securus.

Key Takeaways

• Good operations today is about putting the right systems in place to make people successful, not just hitting output numbers.
• Being physically on site during BPO training in the Philippines was the difference between real understanding and a room full of yes answers.
• Securus structures its business into three distinct units including a dedicated remarketing department focused entirely on IT asset disposition, data erasure, and resale of refurbished enterprise IT equipment.
• The tension between purchasing and operations in ITAD remarketing almost always comes down to whether the material received matches what was anticipated, which is why vendor relationships and R2 grading standards matter so much.
• AI and robotics will reshape ITAD services within five years, from automated triage and e-commerce listing to 24 hour processing cycles that reduce dependence on manual labor.
• Josh Jones said, "ITAD gets a wrap of just a trash business or recycling business and there is constant education that hey we do more than just shred and recycle material."
• Josh Jones said, "I really see a future where e-commerce is really accelerated by AI and your ability to get things listed much more accurately will be primarily done by AI rather than individuals."

Timestamps

00:00 Welcome and guest introduction
01:55 How Josh grew into an operations mindset
02:38 First real ops role and early career path
03:46 What good operations looked like then versus now
05:01 Building and scaling BPO operations in the Philippines
07:49 Why being on site changes everything in training
08:29 What a Chief Technology Remarketing Officer actually does
10:06 Tensions between purchasing and operations in ITAD remarketing
12:26 What a good week versus a hard week looks like
13:13 The role of e-commerce in IT asset disposition
14:56 Data security versus value recovery in refurbished enterprise IT
17:54 AI inventory tracking and how it changes the remarketing equation
18:50 What people consistently get wrong about ITAD services
20:11 First gen AI servers coming out of data centers
21:55 The ITAD landscape in five to ten years
24:49 Advice for scaling operations in high compliance environments
25:37 EOS Traction and the right person right seat framework
26:37 Upcoming industry events

Connect with Josh Jones

LinkedIn: https://www.linkedin.com/in/joshjones
Company: https://www.securusitad.com

What if the secondary market for used servers finally had a Kelley Blue Book?

The IT asset disposition industry has run on gut instinct and tribal knowledge for decades. Two product managers, same piece of refurbished enterprise IT, two completely different numbers. That is the problem Garima Oza set out to solve, and it is a bigger deal than most people in ITAD realize.

For anyone working in IT asset disposition, refurbished enterprise IT, or data center hardware resale, this episode hits close to home. Pricing used servers and networking equipment has always been more art than science. Garima and her team at PixTech are changing that, and the timing could not be better given the AI driven surge in data center buildout and the sustainability pressure that comes with it.

Garima Oza is co-founder and COO of PixTech, a company she helped build from a five-person garage operation in Pune, India starting in 2018 to a team of 80 plus employees today. Her background spans enterprise IT services and product development, and she leads the execution team behind Pixarm, an AI powered platform designed to bring fair market value pricing to the secondary market for IT equipment buyback, ITAD services, and data center hardware resale.

Key Takeaways

• The secondary market for refurbished enterprise IT has long been the last unpriced market, and AI is finally changing that.
• PixTech's platform Pixarm helps ITAD operators, OEMs, resellers, and retailers acquire, route, and monetize used IT assets using AI-generated fair market value across 12 global markets.
• Enterprise pricing complexity is far greater than client devices because one server can have multiple processor, memory, and drive configurations, each affecting value differently.
• Sustainability regulations and the AI data center boom are accelerating adoption of IT asset disposition technology and responsible recycling practices.
• Growth begins the moment you step out of your comfort zone. Garima went from never wanting to be an entrepreneur to co-founding a company in 24 hours, driven by relationships and a clear customer-first mission.

Guest Quotes

Garima said, "This industry has been the last unpriced market, and that is where we built our AI powered platform with the vision to bring a financial trust layer into this ecosystem where ITAD buyers and sellers can trade efficiently, transparently, and with fairness."

Garima said, "The minute you show the customer that this is the fair market value and this is how it is getting calculated, it just brings that transparency and that trust into the whole ecosystem."

Timestamps

00:00 Welcome and guest introduction
02:30 Garima's background and co-founding PixTech in 2018
07:00 Building from five people to 80 plus employees
11:00 Relationships, compassion, and company culture
15:30 The AI powered platform Pixarm and Pix FMV explained
22:00 Who uses the platform: OEMs, ITADs, resellers, retailers
27:00 Strategy to execution: understanding enterprise IT pricing complexity
33:00 Innovation in a traditional industry and the role of AI
39:00 The future of the tech secondary market and IT asset disposition
44:00 Advice for stepping into the unknown and embracing change
47:30 Where to connect with Garima and PixTech

Connect with Garima Oza

LinkedIn: https://www.linkedin.com/in/garimaoza
Website: http://pixtech.com

Welcome to "Masters of ITAD," a podcast dedicated to exploring the crucial world of ITAD (IT Asset Disposition). Launching in early January 2025, this show champions and supports individuals and companies leading in electronics sustainability, data protection, and environmental standards (R2v3, eStewards, ISO). Join Ryan Mezera as he delves into topics like reuse, recycling, refurbishment, reverse logistics, ALM (Asset Lifecycle Management), eWaste, electronics sustainability, circularity, and the circular economy. The podcast maintains a championing, supportive, and admiring tone, elevating ITAD companies working ethically. Since Alta partners with ITADs rather than competing, the show can promote the industry without self-promotion.