Explorez tous les épisodes du podcast Making Dough Show | Restaurant Show
| Titre | Date | Durée | |
|---|---|---|---|
| 232. Turning Complaints into Loyalty: The Art and Science of Customer Complaints | 05 Sep 2024 | 00:10:14 | |
Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power! Turning Complaints into Loyalty: The Art and Science of Customer Complaints. In today's episode of the Making Dough Show, we’ll dive into a crucial skill for any restaurant owner: how to transform a complaining customer into a loyal guest. Is it really possible to win over fussy customers? Customer complaints can be a goldmine for growth when handled right. I'll also break down how to calculate the lifetime value of your customers and share key strategies for resolving complaints that lead to lasting loyalty. Stay with me until the end as we explore the art and science behind turning complaints into opportunities for building stronger relationships with your guests! 🔔 Don’t forget to subscribe for more expert advice on restaurant management, leadership, and operational mastery! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 231. Must-Know Tips for New Restaurant Managers: Succeed in Your First 90 Days! | 22 Aug 2024 | 00:11:55 | |
Download for FREE: The RESTAURANT MANAGER SCORE SHEET at https://mds.mykajabi.com/restaurantmanagerscoresheet Watch: The Ultimate Guide to Restaurant Success: 37 Must-Have Systems Watch: 5 Menu Engineering Secrets | Boost Your Restaurant Sales Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit Must-Know Tips for New Restaurant Managers: Succeed in Your First 90 Days! Welcome to another insightful episode of Making Dough Show! 🍕 In this episode, we share 10 essential tips for new restaurant managers. Whether you’re transitioning to a new location, stepping into a management role for the first time, or simply looking to refine your leadership skills, these practical strategies will help you navigate new environments and build strong teams. Key topics include: Discover, Don’t Dictate: Learn why observation and understanding are crucial in your first weeks. Building Genuine Relationships: Tips on connecting with your team without overwhelming them. Mastering Procedures: The importance of diving deep into existing processes before making changes. Vision Casting: How to inspire and motivate your team by setting clear goals. Steady and Systematic Changes: Prioritize and implement changes that have the highest impact. Celebrating Milestones: Recognize and appreciate team achievements to foster a positive work culture. Tune in to discover actionable insights that will set you up for success as a new manager! Don’t forget to like, comment, and subscribe for more tips on running a thriving restaurant business. LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #LeadershipTips #NewManager #PizzaBusiness #RestaurantOperations #TeamBuilding #MakingDoughShow #VisionCasting #EmployeeEngagement #BusinessGrowth #SanAntonio | |||
| 222. Boost Your Catering Sales: Top Restaurant Strategies You Need! | 30 May 2024 | 00:13:20 | |
DOWNLOAD for FREE: The RESTAURANT MANAGER SCORE SHEET at https://mds.mykajabi.com/restaurantmanagerscoresheet
Watch: 8 PROVEN Tips to INCREASE Your Restaurant's ONLINE ORDERS
https://youtu.be/FK-RH5H4j0o
Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro
https://youtu.be/wmkoFgHVWac
Boost Your Catering Sales: Top Restaurant Strategies You Need!
Which would you prefer:
Finding ten customers where each of them orders ten pizzas from you?
Or
Get one catering deal from one company that orders ten 6" pizzas at once?
In today's episode of Making Dough Show, we're diving into the power of catering to boost your restaurant's sales. If you're looking to grow your catering sales, having a solid strategy is crucial. Here are seven expert tips to help you maximize your catering revenue:
1. Always Be on Time and Provide Accurate Orders: Timeliness and accuracy are non-negotiable in catering. Ensure your deliveries are prompt and correct to build trust and reliability with your clients.
2. Create a Menu Offering That Stands Out: Research to identify gaps in the market and tailor your offerings to meet those needs. Develop the best menu items, pricing, and packages that differentiate you from competitors.
3. Stay Professional:
Confirm orders in advance.
Initiate courtesy calls to reassure clients.
Make the process easy and seamless.
Follow up with clients to ensure satisfaction.
Consider sending thank you cards or gifts.
4. Make It Personal: Build rapport with your clients by gathering intel about their events. Personalized service can lead to repeat business and long-term relationships.
5. Provide an Excellent Presentation: Ensure your food, packaging, and staff presentation are top-notch. First impressions matter, especially in catering.
6. Conduct Food Drops: Target businesses within a 3-5 mile radius of your restaurant. Offering samples can introduce your services to potential clients.
7. Pursue Partnerships and Long-Term Relationships: Building strong partnerships can lead to consistent catering opportunities. Focus on developing long-term relationships for sustained growth.
Subscribe to the @makingdoughshow for more restaurant management and marketing strategies to help your business thrive. Don't miss out on our expert tips to elevate your restaurant's success!
LET'S CONNECT:
SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/
#restaurant#restaurantmanagement#restaurantmarketing
#restaurantmanager#makingdoughshow | |||
| 133. How to delegate tasks effectively | Restaurant Management Tips | 18 May 2021 | 00:06:37 | |
Download for FREE: Restaurant Location Assessment Guide | Free pdf download https://mds.mykajabi.com/RestaurantLocationAssessmentGuide Watch: Free up 2 HOURS a day | Time Management Tips 2021 https://www.youtube.com/watch?v=nZ48pvWiw80&t=20s Watch: 5 Restaurant Partnership Advice You Need To Know | Restaurant Management Tips https://www.youtube.com/watch?v=HDeXS5ZXdcM&t=651s How to delegate effectively? As a restaurant manager, how do you delegate tasks among your team members, and how do you make it comfortably? In this episode, I'll be giving you three tips on delegation of tasks and how you can be very comfortable asking people to do different things. Delegating work is a skill you must develop to achieve proper team task management. We know that managing a restaurant can be very stressful and overwhelming, and the key to getting things done is to delegate. Follow these three simple steps if you want to delegate effectively: 1. Help them help the team and customers. 2. Ask questions 3. Be courteous Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 132. Free up 2 HOURS a day | Time Management Tips 2021 | 16 May 2021 | 00:10:08 | |
Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463 Watch: 5 Restaurant Partnership Advice You Need To Know | Restaurant Management Tips https://www.youtube.com/watch?v=HDeXS5ZXdcM&t=651s Watch: Employee Onboarding Management Tips | How to Onboard a New Employee https://www.youtube.com/watch?v=EWv2ixnbENw&t=42s Watch: 4 Effective Performance Management Tips | Restaurant Management Tips https://www.youtube.com/watch?v=ocvvL3WIu-I&t=108s In this video, we'll see Making Dough Show's host Hengam Stanfield, presenting about the biggest time wasters and giving some time management tips during the local Chamber of Commerce luncheon meeting. Hengam, alongside her husband, is the owner of Mattenga's Pizzeria in Schertz and O'Connor, Texas. She is a small business advocate, an electrical engineer, and an elected Chamber board chair. Want to learn more about a profitable restaurant business and how to run a restaurant successfully? Subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management regularly! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurantpartnership #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 131. 5 Restaurant Partnership Advice You Need To Know | Restaurant Management Tips | 16 Apr 2021 | 00:18:58 | |
Download for FREE: Restaurant Business Plan | Free PDF https://mds.mykajabi.com/RestaurantBusinessPlan WATCH: How to CHOOSE A RESTAURANT LOCATION | 12 tips to selecting a restaurant location https://youtu.be/DuPMfT07oms WATCH: Restaurant Break-even Point in 3 MINUTES | Restaurant Owner Tip https://youtu.be/vqDKh4xsUE0 Have you ever thought of a restaurant business partnership? Today, I'm going to give you five practical tips to see if entering a restaurant business partnership is a good idea for you or not. Our episode is brought about by an inquiry from one of our followers, John, who's asking about choosing the right business partners. There are five things we must consider when deciding on a restaurant partnership: - Slow down and get to know them - Legal matters - Clarity of each role and responsibility (written) - Location Assessment and Profit Margin Calculation - Set clear goals Watch this episode and see how to pick the right business partners and how to embark on a restaurant partnership agreement. Want to learn more about a profitable restaurant business and how to run a restaurant successfully? Subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management regularly! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurantpartnership #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 130. Employee Onboarding Management Tips | How to Onboard a New Employee | 21 Jan 2021 | 00:07:34 | |
Download for FREE: The RESTAURANT MANAGER SCORE SHEET at https://mds.mykajabi.com/restaurantmanagerscoresheet WATCH: My TOP Employee Retention Strategy | Restaurant Management Tips WATCH: The BEST Restaurant Employee Retention Strategy | Restaurant Management WATCH: 7 Reasons Why Restaurant Employees Quit | Restaurant Management How to improve your employee's onboarding process? Today, I'm sharing with you some valuable employee onboarding management tips that we've been practicing in our restaurant business. We must have a strategic process for our employee onboarding because the first few days of new hires are crucial whether they remain with the company or not. As for our restaurant, here are some of the quick tips on how to onboard a new employee: - Create an onboarding checklist - Set a first impression that lasts - Set expectations - Incorporate some fun! - Make introductions and educate your team! Bonus tip: on Multimedia Onboarding Learn more about the restaurant business and how to run a restaurant successfully? Subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management weekly! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ | |||
| 129. 4 Performance Management Tips | RESULTS Based Restaurant Management | 12 Jan 2021 | 00:10:22 | |
Download for FREE: The RESTAURANT MANAGER SCORE SHEET at https://mds.mykajabi.com/restaurantmanagerscoresheet WATCH: My TOP Employee Retention Strategy | Restaurant Management Tips WATCH: The BEST Restaurant Employee Retention Strategy | Restaurant Management WATCH: 7 Reasons Why Restaurant Employees Quit | Restaurant Management How do you measure performance? Do you have a system in place for gauging the performance of your employees? How do you evaluate each of them on a monthly or quarterly basis? What are your considerations for giving them a raise? Do you have objective ways to communicate to them their performance instead of solely stating your opinion? In our Making Dough Show episode today, I will share some smart performance management tips for establishing results-based management strategies: Identify the 3 top metrics for each role. Create standards and targets for those metrics Set expectations and REVISIT them often Results-Based management is not emotional! Do you want to learn more about the restaurant business and how to run a restaurant successfully? Then, subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management weekly! Please hit the notification bell so you won't miss any new episodes! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 128. Should You Open a Restaurant | Restaurant Owner Tips | 10 Dec 2020 | 00:09:33 | |
Download for FREE: Restaurant Location Assessment Guide | Free pdf download https://mds.mykajabi.com/RestaurantLocationAssessmentGuide WATCH: Restaurant Break-even Point in 3 MINUTES | Restaurant Owner Tip WATCH: How to CHOOSE A RESTAURANT LOCATION | 12 tips to selecting a restaurant location In today's show, we are responding to an inquiry from one of our supporters, Cintia, who would like to get a piece of advice about starting a Mexican Taco Restaurant in Florida, USA. If you are thinking about putting up a restaurant business, with all the recent happenings in the world, one question is so hard to answer at this time: should you open a restaurant?
It is imperative to define a clear business plan if you're considering opening a new restaurant. It will include many factors, such as location, financing, customer service, marketing, people management, etc. to give your business the greatest possibilities for success. In this episode, I will give five things to know before opening a restaurant, so better stay tuned! Learn more about the restaurant business and how to run a restaurant successfully! Please subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management weekly! Hit the notification bell so you won't miss any new episodes! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 127. Taking Time Off From Your Restaurant | Restaurant Owner Tips | 17 Nov 2020 | 00:13:12 | |
Download for FREE: Restaurant Location Assessment Guide | Free pdf download https://mds.mykajabi.com/RestaurantLocationAssessmentGuide WATCH: 37 Restaurant Systems | Restaurant Owner Tips WATCH: Restaurant Owner Tips: Q4 Priorities and Projects for a restaurant owner WATCH: Enforce Restaurant Portion Control | Restaurant Management Tips As a restaurant owner or manager, when was the last time you took some time off from your restaurant? How long was it? Have you ever experienced being fully unplugged and recharged-as in not checking labor, not getting those phone calls, and not being asked for different stuff in your restaurant? The way we measure our effectiveness as restaurant leaders is by assessing how our team performs in our absence. If you need to be at the restaurant all the time, and everything seems to be working smoothly, there's nothing much to brag about it. Just like parenting, if you need to be there all the time for your children to behave well because they become the opposite when you're not around - that is only a reflection of how you're doing as parents. In today's show, I'm going to share with you the restaurant owner's guide to freedom - that it's okay to take some time off and be fully disconnected from your restaurant responsibilities and obligations. Want more info and useful tips on the restaurant business and how to run a restaurant successfully? Then tune in to Making Dough Show and get your weekly advice on restaurant marketing and restaurant management! Subscribe to our show so you won't miss any new episode! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 126. Enforce Restaurant Portion Control | Restaurant Management Tips | 10 Nov 2020 | 00:16:59 | |
Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463 WATCH: Restaurant Owner Tips: Q4 Priorities and Projects for a restaurant owner WATCH: GROW your Catering Sales with these Seven tips to | GROW your SALES How obsessed are you when it comes to portion control in your restaurant? Welcome to another episode of Making Dough Show! Today, we're answering a query from one of our supporters, Jessica. She's a manager at a pizzeria, and she's asking what to do with employees who can't follow portion control in recipes? As a restaurant owner, I have done a lot of training for our employees. I haven't worked at the restaurant for a long time, but every now and then, I go to the operations and ask questions. I'd like you to focus on: - Assessing your employees' awareness and understanding of restaurant portion controls - Explaining the connection between portion control and the team - Making it easy for them to remember portion control - Coming up with techniques to make work faster - Coaching and Kudo-ing the team - Letting your employees do the Math to make them aware of the impact of restaurant portion controls Please tune in to Making Dough Show for more info and practical tips on the restaurant business and how to run a restaurant successfully! Get your weekly advice on restaurant marketing and restaurant management every week! Subscribe to our show so you won't miss any new episode! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 125. Restaurant Owner Tips: Q4 Priorities and Projects | 03 Nov 2020 | 00:09:35 | |
WATCH: How to Increase Catering Sales | Catering Sales Manager Tips https://youtu.be/3gGmpE3pXg4 WATCH: Employee vs. Employer mindset | How should a Restaurant Owner Think? https://youtu.be/vqUAI2gkyyM WATCH: How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc WATCH: Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM WATCH: 37 Restaurant Systems | Restaurant Owner Tips https://youtu.be/OAHE8zfFFNs Today, I'd like you to join me in planning for our restaurant business for the last quarter of this year. I'll be talking about Q4 priorities and projects, and hopefully, you can implement some (if not all) of the following steps I'm about to share with you in this Making Dough Show's episode! - Increase prices - Holiday planning - Tax assessment - Craft your vision For more tips on the restaurant business and how to run a restaurant successfully, please tune in to Making Dough Show! I'm giving advice on restaurant marketing and restaurant management every week, so don't forget subscribing to our show! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow FOLLOW us on Instagram: https://bit.ly/2SLRp42 CONNECT on Linked-In: https://bit.ly/2D0a3QA #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 124. How to Increase Catering Sales | Catering Sales Manager Tips | 27 Oct 2020 | 00:08:35 | |
Download for FREE: Restaurant Marketing System Assessment https://mds.mykajabi.com/assessment WATCH: GROW your Catering Sales with these 7 tips to | GROW your SALES WATCH: Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM WATCH: 37 Restaurant Systems | Restaurant Owner Tips In today's Making Dough Show, I get to answer Amir's question. He recently started working as a Catering Sales Manager at a five-star hotel. He's asking for some pieces of advice on how to increase catering sales. I have five tips to tell: TIP #1: Define success. TIP #2: Study your trends. TIP #3: Go visit your past clients. TIP #4: Look at possible partnerships. TIP #5: Have a weekly game plan for meeting people. Tune in to Making Dough Show for more tips on the restaurant business and how to run a restaurant successfully. Receive useful advice on restaurant marketing and restaurant management every week by subscribing to our show! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 221. 8 Proven Tips to Boost Your Restaurant's Online Orders | Increase Sales Fast! | 23 May 2024 | 00:07:09 | |
Download for FREE: 12 Genius Ways Chat GPT Can Transform Your Restaurant Business https://mds.mykajabi.com/12-ways-chatGPT-can-transform-your-restaurant-business Watch: The RESTAURANT MANAGEMENT Style that has shaped our Success https://youtu.be/82oFQOaC4O0 Watch: 🔥5 Menu Engineering Secrets | Boost Your Restaurant Sales Are you looking to boost your restaurant's online orders and increase sales fast? In this episode of Making Dough Show, we share 8 proven tips to drive more traffic to your online ordering platform. Whether you’re a small community eatery or a larger establishment, these strategies will help you maximize your online sales and grow your business. 📈 What You'll Learn: Prominent Receipt Promotions: How to effectively use receipts to encourage online orders. Optimizing Your Website: Making your online ordering button highly visible. Social Media Integration: Leveraging social media to promote online ordering. Effective Email Marketing: Using email campaigns to drive traffic to your online platform. Printed Material Strategies: Incorporating online ordering in menus and flyers. Business Card Promotions: Utilizing business cards for online order incentives. First-Time User Incentives: Offering deals to encourage first-time online orders. Branded Packaging: Designing packaging to promote online ordering and capture customer data. Don't miss out on these powerful strategies to transform your restaurant’s online ordering system. Implement these tips and watch your sales soar! LET'S CONNECT: 🔔SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ | |||
| 123. Employee vs Employer mindset | How should a Restaurant Owner Think? | 20 Oct 2020 | 00:04:15 | |
Download for FREE: Restaurant Marketing System Assessment https://mds.mykajabi.com/assessment Watch: Assessing a Restaurant Opportunity | BUYING A RESTAURANT TIPS Watch: Coaching Poor Performance | Restaurant Management Tips Today we are talking about a gripping topic in the business industry, the employer vs. employee mindset. Many of us, business owners or entrepreneurs, have a background working for someone else in our past. We've experienced being employees at some point in our lives and get paid per hour. It may not be the case now because you are already the employer, and you don't get hourly pay. However, this is what we've used to, and we all come from that mindset. If you are an employer, a leader of a company, or a business owner, are you proud that you work a lot? or are you mindful of the fact that it's not about the long hours that you spend working but the amount of output that you can accomplish in those times? I would love to read your ideas about this in the comments section. Please tune in to Making Dough Show for your weekly advice on the restaurant business and how to run a restaurant successfully. Get practical tips on restaurant marketing and restaurant management every week by subscribing to our show! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 122. Assessing a Restaurant Opportunity | BUYING A RESTAURANT TIPS | 13 Oct 2020 | 00:13:36 | |
Restaurant Break even Point in 3 MINUTES | Restaurant Owner Tip How to CHOOSE A RESTAURANT LOCATION | 12 tips to selecting a restaurant location Restaurant Owner: How to get a RAISE What are the things you need to consider when assessing a restaurant opportunity? Today is a special episode of Making Dough Show as we try to answer a question from one of our supporters, Khalid. He's asking for my advice on leasing space for a restaurant business. First of all, I would like to thank you, Khalid, for asking about my thoughts on this. As a restaurant owner, I would love to give you some tips on how to run a restaurant successfully. For you to learn how to start a restaurant business, the first step is evaluating opportunities. I'll be pleased to share some hard restaurant business tips for you to have an evaluation, and hopefully, you're able to discern and decide what's best for you and your family. Please tune in if you're interested to know how to start a restaurant business and conduct a risk assessment. Gain helpful tips on restaurant marketing and restaurant management every week by subscribing to our show! Let's make some dough! #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 121. Coaching Poor Performance | Restaurant Management Tips | 06 Oct 2020 | 00:14:49 | |
The BEST Restaurant Employee Retention Strategy | Restaurant Management How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM Restaurant Owner: How to get a RAISE 37 Restaurant Systems | Restaurant Owner Tips As a restaurant owner or restaurant manager, how do you usually conduct coaching poor performance of your employees? Today is a special edition of Making Dough Show as we're about to answer a restaurant management inquiry from Joseph, who submitted a message through our website. His question is about one of his employees who has been working in their restaurant business for three years. This employee, according to him, has a bad habit of complaining about their guests all the time, and Joseph would like to know what he can do about it. So basically, Joseph is asking for guidance on how he can approach or coach his employee. We all know that managing your people is one of the foundations of how to run a restaurant successfully. As a restaurant owner, you must ensure that you implement proper coaching and training for your employees for them to perform on their jobs at their best. Each member of our team must have the right skills, attitude, and behavior because it contributes to the success of our businesses. So, we must be very aggressive and obsessive about protecting the culture of our company. Don't miss our Making Dough Show's episode today for you to get valuable tips on coaching your people. Please tune in for your weekly dose of restaurant marketing, restaurant management, and restaurant business tips! Please give us a like, comment, and subscribe! Let's make some dough! #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow | |||
| 120. 37 Restaurant Systems | Restaurant Management Tips | 29 Sep 2020 | 00:32:26 | |
Download for FREE: Restaurant Marketing System Assessment https://mds.mykajabi.com/assessment 5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM Restaurant Owner: How to get a RAISE How to run a restaurant successfully? Have you ever heard yourself calling your restaurant business, "My baby?" Because like a baby, it requires a lot of care, and we have to provide all the needs every hour. However, instead of seeing your restaurant business as a baby, I challenge you to view it as a machine! Just like a car, it is a big system, and within it are micro-systems that work together for it to run suitably. You use the gas and brake pedals to control it. As a restaurant owner, you want the restaurant to be working more like a machine that does not need you for every little thing. Today, I'll be sharing with you 37 systems that we've been working on for our restaurant for the last six years. These systems tremendously helped us not be slaved off our business - to run a profitable restaurant that does not run us. Do you want to know how we continuously grow our restaurant into a machine of success? Then, keep watching to know our best restaurant management tips! Let us help you in starting a restaurant business or how to run a restaurant successfully. Please make us your weekly habit, give us a like, comment, and subscribe for more restaurant marketing, restaurant management, and restaurant business tips! Let's make some dough! #restaurantmanagementsystem #restaurantmanagementtraining #restaurantmanagementtips #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow | |||
| 119. Restaurant Owner: How to get a RAISE | 22 Sep 2020 | 00:03:33 | |
5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM If you are a restaurant owner, how do you feel when employees ask for a raise because they are doing good in their jobs? When you are having a salary negotiation with a worker asking for a raise, what could be your basis for granting it? Remember, we should not give an increase in salary just because someone is good at their designated job - because we expect them to perform well anyway, right? We only provide a raise if they do new things apart from what they have signed up for, or in other words if we give them new tasks or responsibilities. But what if you, as a restaurant owner, think about how to ask for a raise? The same thing applies to you. If you continue to do the same thing for the last few months, that shouldn't warrant you to get a raise? You must be working on solving more significant problems. If you desire to give yourself a raise as a restaurant owner, if you want to grow your sales or have outstanding results, you need to shift and work on new things. What is your thought on this? Please put that in the comments section! Don't forget to give us a thumbs up if you liked this video. SUBSCRIBE for a weekly dose of restaurant marketing and restaurant management tips to increase restaurant sales! Let's make some dough! #restaurant #How To Ask For A Raise #Salary negotiation #restaurant owner #restaurant marketing #restaurant management #how to start a restaurant #restaurant owner #restaurant promotion #how to start a restaurant business #restaurant management tips #increase restaurant sales #makingdoughshow | |||
| 118. 5 Tips to REDUCE Guest Complaints in Your Restaurant | Customer Service Restaurant Tip | 15 Sep 2020 | 00:10:42 | |
5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM Welcome to another episode of Making Dough Show! For the past few weeks, we've been dealing with how to handle complaints as part of ensuring restaurant customer service. Today, we're continuing with our series on how to deal with complaints and customer service! Every restaurant server must know what to do when a guest complains. It should be part of their customer service training. So I'll be talking about five ways on how to reduce guest complaints:
Again, folks, I want to thank you for always tuning in! Please keep watching and share this channel with your friends and succeed in your restaurant business! Make us your weekly habit, give us a like, comment, and subscribe! Let's make some dough! #restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow | |||
| 117. Turn Complaining Customers Into Loyal Guests | Recover From Complaints | 08 Sep 2020 | 00:12:30 | |
5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc For the past few weeks, we've been talking about ways on how to improve customer service to ensure an excellent customer experience in our establishments. Part of this is identifying customer complaints and how to handle them. So, in today's episode, we are going to discuss turning angry customers not only into happy but also to loyal guests: Yes! It's possible to convert that "customer from hell" into a customer evangelist who can be loyal to you until eternity. Every complaint can be an opportunity to gain a guest's allegiance! Don't miss watching Making Dough Show today to learn how! Thank you so much for tuning in! We're on our road to 2k subscribers! Please help me share this channel with your pals for them to make more dough in their business! We publish new episodes weekly! So if you love this video, please give us a like, comment, and subscribe! #restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow | |||
| 116. How to Handle Customer Complaints | The Right Way | 01 Sep 2020 | 00:16:13 | |
5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU Please visit our website www.makingdoughshow.com Previously, we talked about the five most common customer complaints that we receive in the restaurant. For today's show, I'm going to share with you some key pointers on how to convert a complaining customer into a loyal guest. Is it possible to turn an angry customer into a happy customer? Customer complaints are crucial to any business. Do you know that you can calculate the lifetime value of your customers? Do you want to learn about the Art and the Science of resolving customer complaints and how it can lead to customer loyalty? Then, don't miss watching this episode, and be with me until the last minute of this video! Master on how to handle customer complaints! Thanks a bunch for your support! We're on our way to 2k subscribers! Please share this channel with your friends and colleagues to help them make more dough in their business! Tune in for another Making Dough Show episode next week! If you like this video, please give us a thumbs up, comment, and subscribe! #restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow | |||
| 115. 5 Most Common Restaurant Customer Complaints | And How to Respond | 25 Aug 2020 | 00:16:16 | |
What are the most common customer complaints you receive in your restaurant? Customer complaints are inevitable in every business. Perhaps, restaurants are one of the most susceptible establishments where you get to experience guest complaints every day. From a mild issue that can make a customer say it politely, to a severe problem that can escalate to an angry customer, anything can happen within a snap of a finger. But what does a customer complaint mean? How to handle customer complaints? Ultimately, it is a gap between a customer who is expecting our food or service, and our failure to meet that expectation. In today's show, we are talking about the five most common restaurant complaints and solutions, such as: ❌Wait time (speed of service) ❌Order inaccuracy ❌Dirty Restrooms ❌Friendly servers (greeting) ❌Poor Handling of our Customer Concerns Thanks a million for your continued support! Please tune in for another Making Dough Show episode next week! If you love this video, please give us a like, comment, and subscribe. Let's make some dough! #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 114. Interview with Restaurant Owner | John Carpenter’s interview with Hengam Stanfield | 18 Aug 2020 | 00:28:25 | |
It isn't a secret that Making Dough Show's host, Hengam Stanfield is a restaurant owner, herself. Consequently, the industry she belongs to has been hit hard by the coronavirus, crippling various businesses worldwide. In today's show, John Carpenter of Snelling Hospitality put a spotlight on our very own Hengam Stanfield. Let's see and learn how Hengam and her family were able to weather the storm in this exclusive interview by John. Thanks a bunch for tuning in for another Making Dough Show episode! Please don't forget to give us a like, comment, and subscribe. See you again next week for more restaurant owner tips! Let's make some dough! #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 220. This MANAGEMENT Style has made me a successful Restaurant Manager | 02 May 2024 | 00:03:32 | |
Download for FREE: 12 Genius Ways Chat GPT Can Transform Your Restaurant Business- FREE PDF https://mds.mykajabi.com/12-ways-chatGPT-can-transform-your-restaurant-business Watch: Email Marketing with Ai ChatGPT: Easy Email Marketing https://youtu.be/OSYyx5gJvE4 Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro Welcome to the latest episode of Making Dough Show! In this episode, we're thrilled to share our extensive experience and insights gained from managing over 100 team members in the restaurant industry. As seasoned restaurant owners, we understand firsthand the crucial role that effective leadership plays in driving success in the highly competitive restaurant business. Join us as we delve into the intricacies of leadership styles and how they directly impact restaurant excellence. From hands-on management techniques to fostering a culture of empowerment among our team members, we'll discuss practical strategies for overcoming the unique challenges that come with operating multiple restaurant locations. In today's fast-paced restaurant environment, effective leadership is the cornerstone of success. It's not just about managing team members; it's about inspiring them to deliver their best and fostering a positive work culture that drives results. By leveraging different leadership styles tailored to the needs of our diverse team members, we've been able to achieve remarkable success in our thriving pizzerias in San Antonio, Texas. Throughout this episode, we'll share valuable insights into how we manage team dynamics, navigate operational challenges, and maintain a laser focus on delivering exceptional customer experiences. Whether you're a seasoned restaurant owner looking to refine your leadership approach or an aspiring leader eager to make your mark in the industry, this episode is packed with practical wisdom and actionable tips to help you thrive in today's dynamic restaurant landscape. From effective communication strategies to proactive problem-solving techniques, we'll cover it all, providing you with the tools and insights you need to elevate your restaurant game. Subscribe now to stay updated on future episodes brimming with genuine advice and practical insights to help you unlock the full potential of your restaurant business! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow | |||
| 113. 5 Ways to Improve Restaurant Customer Service | Improve customer service tips | 11 Aug 2020 | 00:22:36 | |
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources In today's show, we are giving you five tips to improve restaurant customer service. You may have a great team to provide great customer service in your establishment. However, you know that there are always areas to improve when it comes to customer service. Customer service is a very significant aspect of the industry we are in, so if you are a restaurant owner or restaurant manager aiming to more high-grade customer service in your business, this show is for you! Please don't forget to give us a like, comment, and subscribe. Thanks a lot and stay tuned for another Making Dough Show episodes next week for more restaurant owner tips! Let's make some dough! #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 112. 5 Restaurant Customer Service TRAINING tips | Customer Service for Restaurants | 04 Aug 2020 | 00:13:42 | |
How do you train your staff for restaurant customer service? In our last week's episode "10 Restaurant Customer Service Standards | Customer Service Tips," https://youtu.be/WgqjHQjwFTw, we addressed the importance of setting standards to improve customer service in your establishment. Today, we are focusing on one of the most significant components to ensure that excellent customer service in your restaurant will ALWAYS be present! TRAINING YOUR STAFF! I'll be giving you five tips on equipping your people more effectively. Please watch this episode of Making Dough Show if you are a restaurant owner or restaurant manager to better customer service in your business! Don't forget to give us a like, comment, and subscribe. Thanks to you and stay tuned for another Making Dough Show episode soon to get more restaurant owner tips! Let's make some dough! #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 111. Restaurant Customer Service Tips | 10 Customer Service Standards | 28 Jul 2020 | 00:24:08 | |
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources What makes an outstanding restaurant customer service? If you've been in the restaurant industry for quite some time, you know that excellent restaurant customer service isn't all about how delicious the food you offer or how attractive the place you have. It's far more than that. Customer service is necessary for all businesses to become successful. For restaurants, setting customer service standards, conducting restaurant customer service training, especially Front of the House (FOH) training, and ensuring efficient restaurant management will help you improve customer service. If you are a restaurant owner or restaurant manager who's trying to find ways on how to improve customer service in your establishment, this episode of Making Dough Show is for you! Watch this until the end, and if you like it, please give us a thumbs up and subscribe. Thanks and catch us again on our next episode for more restaurant owner tips! Let's make some dough! #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 110. Should I close my restaurant if an employee has COVID-19? | Restaurant Owner Tips | 21 Jul 2020 | 00:22:38 | |
What if an employee has Covid-19? Sooner or later, we could be dealing with this issue. Now the biggest question is, do you need to close your restaurant if an employee has Covid-19? We hope that you'll never get into this situation. However, if it happens (hopefully not), do you have a gameplan in place? Do you have protocols that you communicate with your team, so everyone is aware before all the shenanigans can even happen? Do you know the restaurant Covid-19 guidelines? What are the things to consider when restaurants plan to reopen despite the coronavirus pandemic? Let's try to answer all these questions on this Making Dough Show episode! Please don't forget to like, comment, and subscribe to this channel for more restaurant owner tips! Share this video if you know someone who needs to watch this. Here are some of the resources you may use as a guide: COVID-19 Guidance: Businesses and Employers An employee has COVID-19. Should you close your restaurant? Hazard Identification and Assessment Guidance on Preparing Workplaces for COVID-19 #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 109. Restaurant Scheduling Tips | Scheduling Software for Restaurant | 14 Jul 2020 | 00:24:52 | |
Restaurant Scheduling is crucial in creating a productive team. Now more than ever, restaurant owners need to find means to increase their profits, and one way to do so is by ensuring that we accomplish critical tasks efficiently. In today's Making Dough Show, we are pleased to have Cory Warfield as our special guest, the Founder and Chief Visionary Officer of ShedWool. Cory is a passionate restaurant veteran who saw the need for a scheduling app. Thus, ShedWool's Smart Shift Scheduling Software for restaurants was born. Enjoy watching our exclusive interview as Cory shares his insightful ideas and expertise in the restaurant industry, employee scheduling, and workforce management: -The changes in the workforce in the restaurant industry in light of Covid-19. -Practical tips on how to be a good leader/manager and how to have a positive outlook during these uncertain times. -Top Restaurant Scheduling tips during Covid-19. How to project sales and schedule accordingly, considering how unpredictable things are week to week. -Why folks should try Shedwool. For more restaurant owner tips, restaurant marketing, and restaurant management related topics, please tune in to our channel! SUBSCRIBE NOW so you won't miss our new episodes! Let's make some dough! #restaurants #restaurantscheduling #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #restaurantmarketing #makingdoughshow | |||
| 108. BEAT your Restaurant Competition | 7 Ways to Beat The Competition | 07 Jul 2020 | 00:17:45 | |
How to beat your restaurant competition? We all know that competition in the restaurant industry is extremely high. Making your restaurant stand out among the rest of your competitors is indispensable to find success in this business. Is one, two, or three successful restaurant marketing strategies enough for you to thrive in this industry with millions of highly-driven competitors? Of course not, as there are a lot of factors to consider for you to keep up every day. Consider these seven practical tips to beat the competition: 1. Be aggressive and proactive - do not be complacent, whether your sales are doing good or not, always keep that enthusiasm alive. 2. Check your foundation - do a SWOT Analysis and up-level your ticket times, consistency, and your service. 3. Mobilize your team - strengthen your team and let them contribute their ideas and skills towards the success of your business. 4. Go wide - let everybody in town know you exist, kill obscurity! 5. Go deep - build a good relationship with your community. 6. Freshen up your brand - innovate and be creative in promoting your restaurant. 7. Build that list - have a way of directly communicating with your customers regularly. >>>Here are other resources for you to see to beat your restaurant competition! Let's make some dough!
#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 107. 7 Tips to TURN AROUND a Failing restaurant | Save your restaurant | 02 Jul 2020 | 00:22:16 | |
How to turn around a failing restaurant? Today, we are answering an inquiry from a fellow restaurant owner who's going through a tough season right now. They're wondering how to survive the restaurant business amidst the pandemic crisis we are all facing at present. Sadly, this coronavirus fiasco has brought an adverse impact in different industries around the world, and we, in the restaurant business, are not exempted. If you are asking, when is it time to close your restaurant? The answer is NOT NOW. If you have not done these seven tips, I'm about to share, this isn't the time to give up just yet. Save your restaurant and take these few steps: 1. Step back and take some time to ponder on these: -What's your objective? -What's Your Vision? 2. Know your Numbers - How far are you from your break-even point? 3. Gather customer feedback - What do customers LIKE about your restaurant? 4. Have a cost analysis 5. Conduct a location analysis 6. Do a SWOT analysis 7. Measure your marketing initiatives - what has worked and not? >>> Let's make some dough! Please check out the following videos below to help you turn around a failing restaurant:
#restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 106. Restaurant Owner's GUIDE TO FREEDOM | Restaurant Owner Transformation | 01 Jun 2020 | 00:19:57 | |
As a restaurant owner, what is the biggest frustration you have in your business right now? In today's Making Dough Show episode, I will share with you, based on our own experience, how your frustrations can lead to your freedom. When you are a restaurant owner, getting frustrated is quite easy, that's just a fact! All you got to do is to look around you -a piece of equipment breaks; you got a no call, no show; you received a nasty review online; you walked into your filthy restroom, and the list goes on and on. Our mission here at Making Dough Show is to help you run a profitable restaurant that does not run you. As an entrepreneur, you still need to learn how to take control of your life. During our first few years in the restaurant business, we were like slaves of our restaurant. We were working for long hours, and we would get calls all the time. There were even some instances when we needed to leave our guests in our own house to help out in the restaurant operations. Those were the days when we felt incredibly frustrated, exhausted, and sometimes embarrassed. We had no life until we've come to a point when we realized that we wanted freedom. Fast forward to the present, this freedom that is once, only a vision for us, has now become a reality. We are now enjoying spending most of our time with our family. We are no longer captives of our restaurant operations. We want you to experience the same, so please stay tuned if you want to know how we get to fulfill this freedom we're savoring at the moment! If this video has moved you, you may also want to watch our episode "How to INCREASE your Restaurant SALES - Is your RESTAURANT SALES DROPPING?" on this link: https://youtu.be/tQuUiYqGovU Be sure to SUBSCRIBE to our channel so you won't miss any new episodes! Cheers to freedom and making DOUGH! #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 105. 6 Tips to making your JOB POSTINGS Stand Out | 28 May 2020 | 00:22:09 | |
The struggle of finding new employees is rampant in the restaurant industry. One practical solution to this is to design a job posting that would make a job seeker apply to your company without any hesitation. In today's special episode of the Making Dough Show, Nick Reinking, the Vice President of Sales for Efficient Hire, will share his expertise on Human Resources, especially in the recruitment and onboarding process. The Efficient Hire is a company that designed a Human Resources platform that simplifies recruiting and onboarding for the hourly employer. Since its beginning in 2004, Efficient Hire has revolutionized the human capital management industry. It has been providing small and large employers with a great solution to handle the new hire recruiting and onboarding experience. Watch this interview with Nick to learn how their company helps restaurant employers to ease the pain in the hiring process. Essentially, he will give some valuable tips to make job postings for your restaurant stand-out: -Put a specific Intro/Job Title -Talk About the Company -Walk them through "a day in the life" in the company -Add particular Requirements (get rid of the word "prefer") -Highlight some of the Benefits -Tell them exactly how to apply To get more information about the Efficient Hire, you may visit their website: www.efficienthire.com | |||
| 104. Restaurant Break even Point in 3 MINUTES | Restaurant Owner Tip | 18 May 2020 | 00:12:37 | |
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources As a restaurant boss, you must know how to calculate the break-even point of your restaurant. One of the problems we encountered when we purchased our first restaurant was we did not realize how to read the P and L, and we were unaware of how to assess based on the gross sales. If you are planning to open a restaurant, or you are already in this business, you must understand these numbers. Today, I'm going to show you a simple Math formula on how to calculate your break-even point. This way, you can conduct a restaurant cost analysis in 3 minutes! Based on your fixed costs, you can identify your gross sales to hit your break-even point. If you are interested in this video because you are planning to start a restaurant, my Making Dough Show episode on "How to Open a Restaurant With No Money" will also help you set your marketing strategy for your restaurant. Please watch it here: https://youtu.be/urjXmzLOqH4 #restaurants #breakeven #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #restaurantmarketing #makingdoughshow | |||
| 219: Boost Your Restaurant Sales: 5 Menu Engineering Design Secrets Revealed! | 26 Apr 2024 | 00:06:33 | |
Download for FREE: 12 Genius Ways Chat GPT Can Transform Your Restaurant Business- FREE PDF https://mds.mykajabi.com/12-ways-chatGPT-can-transform-your-restaurant-business Watch: Restaurant Owner Top Tips to Successfully Resolve Business Conflicts https://youtu.be/Qg7Q1D5vAQU Watch: Customer Service Secrets: Surpass Expectation | Restaurant Owner Tips https://youtu.be/rMpjQn4XSSQ Boost Your Restaurant Sales: 5 Menu Engineering Design Secrets Revealed! Unlock the secrets to skyrocketing your restaurant sales with these 5 menu design tips! Dive deep into the fascinating world of menu psychology, pricing strategies, and visual cues that can significantly impact your average ticket and overall revenue. In this episode of the Making Dough Show, we unveil the power of descriptive language to tantalize taste buds, strategic layout techniques to highlight high-profit items, and color theory to capture attention. Plus, learn why data analysis is crucial for optimizing your menu offerings and satisfying customer preferences. Whether you run an upscale restaurant or a fast-food joint, these proven strategies will help you maximize profits and create a memorable dining experience for your customers. Don't miss out on this opportunity to revolutionize your menu design and take your restaurant to new heights! Subscribe now for more valuable insights, and share your own menu design success stories in the comments below. Let's make some dough together and elevate your restaurant business to unprecedented levels of success! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow | |||
| 103. 4 Tips to avoid UNEXPECTED Restaurant Expenses | Restaurant Owner Mistakes | 11 May 2020 | 00:13:34 | |
When a piece of equipment breaks down, it consequently becomes an unexpected expense. Otherwise, you have set a budget for such an unforeseen event. Being in this business for more than six years, we've learned so much from our mistakes, especially when it comes to our expenses. The cost of opening a restaurant is no joke, that's why we need to ensure that we do more savings than spending. So here are four tips for you, my fellow restaurant owners, to avoid UNEXPECTED restaurant expenses: 1. Choose Proactive over Reactive Approach -set your equipment budget proactively, whether it's for maintenance, repair, or new purchase. 2. Always read the FINE print -do not just rely on sales reps and what they SELL you. Scrutinize the fine print and identify crucial information such as contract period, cancellation fee, and other hidden charges. 3. Beware of the technician's rate like travel fee, hourly fee, equipment parts, and expedited shipping. 4. Be organized - have a system in place, use a calendar to remind you of things that would incur additional fees if not strictly monitored, like insurance, tax, etc. #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 102. GROW your Restaurant SALES in May | Sales Tips for Restaurants | 05 May 2020 | 00:25:09 | |
Let's talk about our May Marketing! The past couple of months have been tough due to the pandemic crisis. But this shouldn't stop us from thinking about how we can grow our restaurant sales. Remember, good sales can solve a multitude of issues in our business. So let's start the month of May with these practical tips as we continue to thrive in these challenging times. | |||
| 101. 7 Things Restaurants MUST do AFTER the Pandemic Lockdown | Restaurant Sales | 29 Apr 2020 | 00:12:57 | |
What would happen after this pandemic lockdown? Probably, this is the biggest question most restaurant owners have right now. We've been observing that there could be some things that will become the "new normal" even after this crisis is over. Social distancing, strict disinfection of public places, wearing face masks, working from home, etc. could all be part of our daily routines. As a restaurant owner, have you already thought of how these "new normal" can affect your customers, your people, and your business? Maybe it's only a few weeks from now until the rules start to ease. We won't know exactly, but I do hope that right at this very moment, you are already preparing for that day. And as you do your planning, I want to share with you these practical sales tips for you to increase your restaurant traffic and re-open with a bang! #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 100. How this Restaurant is GROWING their Sales in During the Pandemic | Restaurant Sales Tips | 27 Apr 2020 | 00:18:02 | |
10 Tips to craft a SUCCESSFUL Restaurant Meal Kit and market it https://youtu.be/R8AbJkKJ2Bo GROW your restaurant sales with Text Marketing | Restaurant Marketing https://www.youtube.com/watch?v=iDb3mBF1zoY&t=1s Hey, fellow restaurant professionals, how are you doing now? I hope you are well and still thriving. Today is another special Q and A episode of Making Dough Show! We are answering an email inquiry from the owner of 2 locations of Joe and Pie Cafe Pizzerias in Pittsburgh, PA: "Currently, we are using simple texting for our text message marketing, what you suggest for text marketing as we find simple texting is costly for us... Also can you please advise me on other things we can do during a pandemic?" I'd be happy to share my thoughts on this. For text message marketing, I'd like to share what we've been doing in our company since we have our own SMS marketing platform that we use for our two pizzerias. Generally, I want to tell you that Text Message Marketing is a tool, and for it to work successfully, you must have a strategy. It's like using a knife from a Michelin Star restaurant, using that tool doesn't guarantee that you'll become a Michelin Star restaurant, too, right? Perhaps it's their recipes, experience, and so many different factors. I would also love to give you three practical tips you can do to grow your sales during this pandemic crisis: 1. Show GRATITUDE to entice those who came in the last two weeks to come back. Write THANK YOU cards! It’s cheap and effective. 2. INNOVATE and create an experience at home. 3. Make them an offer they cannot refuse and market to your EXISTING customers #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 99. Restaurant Promotion SUCCESS 3 Tips | Restaurant Marketing | 24 Apr 2020 | 00:10:01 | |
GROW your restaurant sales with Text Marketing | Restaurant Marketing https://www.youtube.com/watch?v=iDb3mBF1zoY&t=1s 7 Tips to GROW Your Restaurants Sales out of a Sales Dip https://www.youtube.com/watch?v=K-wcF2RnsoM&t=1s Today, I'm responding to an inquiry from John of North Carolina. He's asking, how can TEXT MESSAGE MARKETING help him in promotions for his restaurant. I want to tell John and you, my fellow restaurant professionals that there's no efficient marketing tool, like the text message marketing, without the proper strategy. In other words, a marketing tool (like Text Message Marketing, Email Marketing, Facebook Ads, etc.) will only work when you know how to take the right plan and approach. There are three ways to create a successful restaurant promotion using TEXT MESSAGE MARKETING, these are: ✔ GOOD WORDS ✔ TIMING ✔ PRICING | |||
| 98. GROW your Catering Sales with these 7 tip to | GROW your SALES | 23 Apr 2020 | 00:16:01 | |
Which would you prefer: Finding ten customers where each of them orders ten pizzas from you? Or Get one catering deal from one company that orders ten 6" pizzas at once? In today's show, we are centering on the power of catering to boost up your restaurant's sales. If you're looking into growing your catering sales, you must have a strategy in place. So here are seven tips we can share with you: 1. Always be on time and provide accurate orders. 2. Create a menu offering that stands out.
3. Stay professional.
4. Make it personal.
5. Provide an excellent presentation (food, packaging, staff, etc.) 6. Conduct food drops on businesses within the 3-5 mile radius of your restaurant. 7. Pursue partnerships and long term relationships. | |||
| 97. 10 Tips to craft a SUCCESSFUL Restaurant Meal Kit and market it | Restaurant Marketing | 20 Apr 2020 | 00:17:08 | |
10 Steps to a Successful Restaurant Promotion: https://www.makingdoughshow.com/resources How we’ve been promoting our Pizza Kit:
If there's one good thing that this pandemic has brought to us, it is to witness how resilient and optimistic we are despite all the chaos. That even in this darkest time, we see our fellow restaurant owners trying their best to stand tough and continue to fight in this battle. I've seen a lot of restaurants coming up with new and creative solutions to serve their customers in the face of this crisis. One of these is creating meal kits. As a way of helping my colleagues in the restaurant industry, I would like to share some tips to craft a successful meal kit and how to promote it: 1. Put yourself in your customer's shoes -observe your menu and choose an item that is popular and easy to prepare. 2. Consider the cost, specifically, the packaging. 3. Study how you are going to price your packages based on the customer's perceived value. 4. It should pass the Friday 6:00 PM test -make sure that execution is not too complicated. 5. Make creative content, like funny videos, enticing photos, and engaging stories, and promote through:
6. Use Text Message Marketing to communicate with your customers, it's fast, and has high open-rate. 7. Include the promotion in your email marketing. 8. Utilize Google Posts to highlight your product -it's a free feature on Google that allows you to publish your stories and goods/services directly to Google Search and Google Maps. 9. Use Facebook ads to bolster your reach and continue to build your brand. 10. Go for bulk orders -reach out to schools/teachers, churches, companies, etc. | |||
| 96. HOW to calculate a more ACCURATE Wait Time | Restaurant Manager | 17 Apr 2020 | 00:16:48 | |
REDUCE Order Taking MISTAKES | FOH Manager Tips https://www.youtube.com/watch?v=boAfD-zpprA&t=01s RESTAURANT SWOT ANALYSIS - How to conduct a swot analysis for your restaurant https://www.makingdoughshow.com/resources In this special episode of Making Dough Show, we are answering a query from our friend, Sol, who's the General Manager of El Rio Grande Mexican Restaurant in Nicholasville, Kentucky. Sol is asking how to communicate a more accurate wait time for their customers, especially that things have changed immensely since the corona outbreak. Here are some tips I would advise him to do: 1. Observe the new pattern -the sales pattern and distribution of sales have incredibly transitioned between lunch and dinner. 2. Reduce your menu. 3. Create daily specials. 4. Get rid of prep delays. 5. Observe your kitchen design -perhaps there's a need to refurbish some things in your kitchen to execute tasks easier and smoothly. 6. Always communicate a wait time that is "in range" -never say, 15 minutes, instead, say, 15-20 minutes. 7. Give courtesy calls or send a text message when the food is ready for pick up or on its way for delivery. 8. Monitor your labor percentage by using a VCB or Visual Control Board. 9. Lead more with gratitude than being apologetic on your social media platforms. 10. Delight your customers and exceed their expectations even during this tough time. #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 95. Restaurant Owner tips to WIN during pandemic | Restaurant Owner Tips | 09 Apr 2020 | 00:09:04 | |
🔥 Restaurant Owners: Control the Controllable 🛑 Let's talk about what we CAN control today and this week in our restaurants: 🛑The EXPERIENCE - We've got to remind our people to show GRATITUDE to our customers more than ever. - Communicating a more ACCURATE wait time! Come up with better systems for this so the customer does not have to wait for their food! This heavily affects the customers experience. It matters to them, so it matters to us! - Give COURTESY calls When the customers food is ready for pick up, get your servers to give customers a courtesy call. It'll show your team cares and they are pros! ----------------------------------- 🎁Download our FREE ----------------------------------- 🛑VCB Board Equip your managers with a system that makes it easy for them to monitor and baby sit the Labor % like a new born baby! (see the video for more details on this) ----------------------------------- 🛑 2 Ways to REDUCE Food Cost: Through reducing your menu offerings, and reducing Waste! #NoWaste is our restaurants first core value actually! Your team may need to be reminded that you cannot afford food waste! | |||
| 94. 3 Tips to Handle the STRESS as a Restaurant Owner | Restaurant Owner Chronicles | 06 Apr 2020 | 00:03:25 | |
Stress can KILL YOU! How are YOU handling this stressful season, friend? Turns out we’ll be dealing with this Corona issue for longer than we thought... So, we have to get a handle on the STRESS of the season for us to continue to think clearly and make wise decisions for our businesses and our people... Especially at a critical time such as this. Here are a few things I am working on:
Comment and share how YOU are handling this stressful season? | |||
| 218. 3 Key Elements of a Successful Restaurant Business | 04 Apr 2024 | 00:06:01 | |
Download for FREE: Restaurant Business Plan | Free PDF https://mds.mykajabi.com/RestaurantBusinessPlan Watch: Opening a Restaurant: 3 Common Mistakes to Avoid https://youtu.be/ffVyRNhF6cE Watch: Restaurant Business Plan | 3 Reasons Your Restaurant Needs It, plus a free PDF to get you started! 3 Key Elements of a Successful Restaurant Business Opening a restaurant is an adventure filled with excitement and challenges. But before you set sail, you need a map to navigate the treacherous waters of the food industry. That map? Your restaurant business plan. Today, we'll dive into the three non-negotiable elements that must be included in your business plan to captivate investors, secure financing, and pave the way for success. Let's get straight to the essence, no fluff, just the crucial components you need to focus on. **1. Market Analysis and Concept Clarity**: First up, your business plan must showcase a thorough market analysis and a clear, compelling restaurant concept. This means understanding your target demographic, the competition, and current market trends. A well-defined concept that aligns with your market analysis demonstrates to investors that you're not shooting in the dark; you know exactly who your customers are and how to outshine the competition. This section should answer why the market needs your restaurant and how you plan to meet that need uniquely. **2. Detailed Financial Projections**: The heart of your business plan lies in its financial projections. This section should include startup costs, projected income statements, cash flow estimates, and a break-even analysis. Realism is key here; overly optimistic projections can be a red flag for potential investors. These numbers show that you've crunched the data and understand not just the costs of starting your restaurant, but also the financial path to profitability. It’s crucial to justify your assumptions with industry benchmarks and your market analysis. **3. Marketing and Growth Strategy**: Finally, your business plan must outline a robust marketing and growth strategy. This isn't just about how you plan to attract customers initially but also how you intend to retain them and scale your business. Detail your pre-launch marketing plan, ongoing promotional tactics, customer loyalty programs, and any plans for future expansion. This section demonstrates your vision for not just launching a restaurant, but growing it into a thriving business. Your restaurant business plan is more than a document; it's a roadmap to success, a pitch to investors, and a guide for your entrepreneurial journey. **Question of the Day**: Which of these three elements do you feel most confident about, and which one seems the most challenging? Share your thoughts in the comments below. Engaging with your feedback not only helps us tailor our content but also fosters a community of passionate entrepreneurs who learn and grow together. Remember to hit like and subscribe for more no-nonsense advice on making your restaurant dream a reality. Let's cook up some success together! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ | |||
| 93. Do THIS so your Restaurant Comes back strong after Corona | Restaurant Owner Tip | 31 Mar 2020 | 00:05:54 | |
I know things get tough each day. But it is not the time to slow down for us, restaurant owners. You have to step on the gas and have a plan of action! It's time for you as a leader of your business to strategize and re-envision how your restaurant is going to look like when we get through this challenging season. I firmly recommend you to do a SWOT Analysis of your operations. The SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis, can be a useful framework for you to have systematic and precise planning for your restaurant. You must plan things now so you can come back strong. How are you going to do things differently when things go back to normal, and your restaurant reopens again? Maybe, you can plan to host a party? Or have a community get-together? I would love to hear your thoughts on this. What are you working on during these hard times? Do you have any takeaways? How are you strategizing for your restaurant's comeback? I wish you well, I understand it's hard, but remember, in the middle of difficulty lies opportunity. -RESTAURANT SWOT ANALYSIS - How to conduct a swot analysis for your restaurant: https://youtu.be/vePk26r5aA0 -Crank Up your Restaurants Gratitude Department | Restaurant Owner Tip: https://youtu.be/R7JoWiU4lGg -Restaurant Owner Voice Your Opinion | Restaurant Owner Tip: https://youtu.be/l3SVUgyYY60 -Restaurants with Record SALES During Corona | Restaurant Owner Tip: https://youtu.be/27HEhzuwJ3A #restaurantowner #restaurants #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||
| 92. Restaurant Owners Lessons Learned Thanks to Corona | Restaurant Owner Tip | 30 Mar 2020 | 00:05:50 | |
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Every day, since the flare-up of this pandemic coronavirus disease, we hear different stories of fear and suffering of people from all walks of life. But as the saying goes, every cloud has a silver lining. For instance, as a restaurant owner, what could be the best learning or realization you gained from this trying time? I want to urge you to observe your numbers and get aggressive about it. Track what you have been investing your money on and cut back on some of your spendings. Perhaps when things are doing well, you don't care as much with what goes out of your pocket. You became too complacent. But now that we are facing this crisis, you turn out to be more vigilant and sharp, looking vigorously at where things are going. And I admit, we weren't like this before the corona fiasco. My advice to you is to shift what you do as a business owner even beyond this strenuous season. Continue to be obsessed with your numbers. Track where the money is going. So when uncertain things happen again, we are more ready. Please stay tuned for another Making Dough Show episode tomorrow! We're in this together! #restaurantowner #restaurants #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow -Crank Up your Restaurants Gratitude Department | Restaurant Owner Tip: https://youtu.be/R7JoWiU4lGg -Restaurant Owner Voice Your Opinion | Restaurant Owner Tip: https://youtu.be/l3SVUgyYY60 -Restaurants with Record SALES During Corona | Restaurant Owner Tip: https://youtu.be/27HEhzuwJ3A | |||
| 91. Restaurant Social Media Strategy DURING CORONA | Restaurant Owner Tip | 27 Mar 2020 | 00:04:20 | |
The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources What could be the best social media strategy in these trying times? A fellow restaurant owner asked if they still need to continue posting on social media even if they have to shut down due to this pandemic crisis. My answer is a BIG YES. We need to stay connected with our customers. If you want to come back strong and regain customer's loyalty, then don't lose it. Remember that those who come back strong are those who never left. Just because your restaurant is close does not mean you also stop engaging with your customers. Use social media platforms to your advantage, stay active, and continue to show up! Please watch out for a new video tomorrow! Let's continue to make some dough! We can get through this together! -Crank Up your Restaurants Gratitude Department | Restaurant Owner Tip: https://youtu.be/R7JoWiU4lGg -Restaurant Owner Voice Your Opinion | Restaurant Owner Tip: https://youtu.be/l3SVUgyYY60 -Restaurants with Record SALES During Corona | Restaurant Owner Tip: https://youtu.be/27HEhzuwJ3A #restaurantowner #restaurants #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow | |||