Great hotels serve guests. Exceptional hotels serve communities.

In this episode of Lobby Talks, we welcome Julie Davis, CEO of YWCA Tulsa, to discuss how hotels, event venues, and hospitality professionals can make a meaningful impact in their communities.

Following the YWCA Tulsa Pinnacle Awards hosted at Marriott Tulsa Southern Hills, our team wanted to learn more about the organization's work and the challenges facing our community. Julie shares insights into YWCA Tulsa's mission, Safe Move Tulsa, homelessness, health equity, immigration services, workforce development, and ways local businesses can get involved.

This conversation is especially valuable for: • Hotel operators and hospitality leaders • Event planners and venue managers • Community-focused businesses • Tulsa residents interested in local impact • Anyone passionate about service and leadership

Topics include community partnerships, inclusive workplaces, supporting vulnerable populations, repurposing hotel resources for good, and using hospitality spaces to create positive change.

Learn more or get involved at ywcatulsa.org.

Lobby Talks is a hospitality and events podcast produced from Marriott Tulsa Southern Hills and the Ruffin Event Center, featuring conversations with industry leaders, community organizations, and innovators shaping Tulsa and the hospitality industry.

People don't travel for attractions alone. They travel for experiences, connections, and stories.

In this episode of Lobby Talks, TV host, speaker, content creator, and global traveler Scott Eddy shares his perspective on what makes destinations stand out in a crowded travel landscape. Through the lens of his visit to Tulsa, we explore the difference between places people visit and places they remember.

Scott discusses the role of storytelling in tourism, how creators help shape destination perception, and why authenticity, culture, and human connection are often more impactful than any landmark or attraction. Drawing from years of traveling the world and working within the travel and hospitality industry, he offers valuable insights into how destinations can create meaningful connections with visitors and stand out by embracing what makes them unique.

If you're passionate about hospitality, travel, tourism, destination marketing, or creating memorable guest experiences, this episode is packed with insights you won't want to miss.

Learn more about Scott Eddy and follow his travels at www.mrscotteddy.com or find him on virtually any social media platform.

Hospitality isn’t a job—it’s a lifelong commitment to people.

In this episode of Lobby Talks, we’re joined by Amar Pandey, a retired hotel owner and hospitality leader whose career spans over 40 years across Marriott and Hilton hotels, family-run restaurants, and countless professionals he’s mentored into leadership and ownership roles.

From immigrating to the U.S. and transitioning from software engineering into hospitality, to owning and operating major hotel brands, Amar shares what it really takes to succeed in this industry for the long haul.

We cover:

· What defines great hospitality beyond brand standards

· How hotel leaders can better support meeting and event planners

· Why mentorship and attitude matter more than titles

· The future of hospitality in a technology-driven world

If you’re a hotel professional, meeting planner, event strategist, or hospitality leader, this conversation is full of timeless lessons you can apply today.

Listen now and meet us in the lobby.

Want more conversations like this?
Follow Lobby Talks on LinkedIn at the-lobby-talks-podcast for weekly insights from hospitality leaders, event professionals, and the people shaping the future of our industry.

How do venues get discovered on Cvent—and how can meeting planners book better, faster, and with more confidence?

In this episode of Lobby Talks, we’re joined by Oliver Corser, Account Manager at Cvent, for a behind-the-scenes look at how the platform connects meeting planners with venues around the world. We break down what actually impacts visibility, rankings, and response rates—and how both sides of the sourcing process can work smarter.

Venue sales managers will learn how to optimize their Cvent listings, avoid common RFP mistakes, and build stronger planner relationships.

Meeting and event planners will walk away with practicaltips for writing better RFPs, using underutilized filters, and improving response quality from venues.

We also explore what a great sourcing experience lookslike for both planners and venues, how Cvent is evolving with the future of meetings, and wrap with a fun “Dream Event, No Limits” segment.

If you work in event planning, venue sales, hotel sales,or hospitality, this episode is a must-listen.

🎙️ Lobby Talks brings real conversations with industry leaders shaping the meetings and events world.

Learn more about the venues and platforms featured inthis episode:

Explore Ruffin Event Center: ⁠www.ruffineventcenter.com⁠

Discover Marriott Tulsa Southern Hills: ⁠marriott.com/tulse⁠

Source and plan smarter with Cvent: ⁠cvent.com

Happy New Year from Lobby Talks.

Season 3 is officially underway, and we’re taking a short pause this week before continuing with more conversations for hospitality, meetings, and events professionals.

New Season 3 episodes coming soon. Until then, thank you for listening and being part of the Lobby Talks community.

👉 Follow Lobby Talks and explore all episodes, clips, and socials here:

https://linktr.ee/Thelobbytalks?utm_source=linktree_profile_share&ltsid=ff29637e-ee1d-40dc-8bc0-89734e4d2e08

Tulsa is having a moment—and it’s just getting started.

In this episode of Lobby Talks, Rachell LeLeux, Director of Sales & Marketing at Marriott Tulsa Southern Hills & Ruffin Event Center, sit down with Sarah Inboden, Vice President of Experience & Events at Tulsa Regional Tourism, to explore why Tulsa is becoming a top destination for tourism, meetings, and major events.

Sarah shares how collaboration across the city, standout hospitality, and landmark moments like hosting the PGA have helped elevate Tulsa’s national profile. We also dig into the economic ripple effect of tourism and why creating comfort is at the heart of true hospitality.

Plus, don’t miss our “This or That: Tulsa Edition” for insider picks on must-see local experiences.

🎙️ Lobby Talks — conversations at the intersection of hospitality, events, and place.

👉 Discover what makes Tulsa unforgettable at VisitTulsa.com

In this episode of Lobby Talks, host Ravi Sharma, General Manager at Marriott Tulsa Southern Hills, sits down with Austin Connors, General Manager of the Arvest Convention Center, for a deep dive into what it really takes to operate at the intersection of hospitality, events, and citywide tourism.

Both leaders share their passion for service, the fast-paced world of event and hotel management, and how they’ve built a powerful partnership—even when some might view their roles as competitive.

Whether you’re a hotel professional, event planner, destination marketer, CVB partner, convention center operator, or tourism pro, this episode is packed with insights on collaboration, leadership, and navigating constant change.

Chapters:

1:00 — Raised in the Biz: Austin’s Second-Generation Convention Center Story
3:00 — When the World Stopped: How the Pandemic Reshaped Events
5:00 — Why Tulsa? Austin’s Journey to Leading the Arvest Convention Center
10:00 — No Off Days: Managing Major Transitions When Events Never Pause
13:00 — Power in Partnership: How MTH&LA Connects Tulsa’s Hospitality Pros
16:40 — Behind the Curtain: Why Events Are One Big Production
20:00 — Citywide Wins: How Massive Events Demand Massive Collaboration
25:00 — New Frontiers: Hybrid Meetings, Tech Shifts & the Rise of AI
27:00 — Better Together: The Tourism Partnerships Elevating Tulsa
29:00 — Bridging the Gap: Connecting City Stakeholders and the VenueConnect with the Marriott Tulsa Southern Hills or the Arvest Convention Center to explore how their teams can support your next meeting, conference, or citywide event (links below). https://www.arvestconventioncenter.comhttps://www.marriott.com/tulse

New to the hospitality industry or growing your event planning career? This episode of Lobby Talks is made for you.

🎙 Hosted by Rachell, Director of Sales & Marketing for Marriott Tulsa Southern Hills & Ruffin Event Center, and featuring our amazing events team, we share real talk and proven strategies for creating memorable experiences, from setup to standing ovation.

What you’ll learn:
✔️ Essential event planning tips for beginners
✔️ How to grow your hospitality career
✔️ Behind-the-scenes secrets
✔️ Ways to stand out in event coordination and guest services

🎧 Listen now and follow Lobby Talks for weekly episodes designed to help you thrive in the events and hospitality world.

#EventCareers #HospitalityJobs #YoungHospitalityPros #LobbyTalksPodcast #HospitalityGrowth #EventSetupTips

In this final episode of our Cultural Series, we dive into the roots and evolution of Tokyo, OK, Oklahoma's Largest Anime, Japanese and Pop Culture Convention.

Zac Murphy joins Carly to explore how the Oklahoma Society 4 Culture Appreciation bridges global traditions with local energy.

From fan culture to serious discussions on AI in art and the importance of safe, inclusive events, this episode highlights how Tulsa is becoming a home for culture from across the globe.

Timestamps:5:50 – The origin of Tokyo, OK

7:00 – Samurai & James Bond: Surprising Cultural Connections

13:00 – Culture as an educational experience

15:26 – Welcoming Spirit at Marriott Tulsa Southern Hills & Ruffin Event Center

19:00 – Creating safe event environments

21:30 – AI’s role in future art

24:24 – Becoming custodians of culture

33:00 – Zac’s rapid-fire favorites

40:00 – Why event spaces should feel like culture, not just walls

🔗 Learn More About OS4CA:https://www.oklahomaculture.org/

🔗Follow Lobby Talks:https://www.instagram.com/thelobbytalks/

In this episode, Carly sits down with Meg Gould, who leads Tulsa’s Film, Music, Arts, and Culture (FMAC) Office, to explore how Tulsa is becoming a magnet for creative talent and global attention.

They unpack the city’s rise in the film industry, collaborations with the Cherokee Film Office, local arts support, and the crucial role of Tulsa’s unique hospitality in creating a thriving cultural landscape.

🔗 Resources & Links:

https://www.visittulsa.com/film-music/

https://www.instagram.com/thelobbytalks

#TulsaFilm #TulsaArt #TulsaMusic #LobbyTalksPodcast

Lobby Talks: Tulsa’s Cultural Moment – Part 1
"Greenwood Rising: Hosting History with Heart"

In Part 1 of our 3-part cultural series, Carly sits down with Chris Rogers, Operations Manager at Greenwood Rising, to explore what it means to host guests in a space rooted in heavy history.

From emotional storytelling to empathetic exhibit design,Chris shares how Greenwood Rising honors the legacy of Black Wall Street while creating powerful experiences for today’s culture seekers. It’s where hospitality meets heritage—and it belongs on every thoughtful traveler’s list.

🎧 Tune in to find out whyGreenwood Rising is more than a museum—it’s a movement.

👉 Learn more or support Greenwood Rising here:
🌐 www.greenwoodrising.org
✨ Explore exhibits, donate, or get involved today!#TulsaTravel #GreenwoodRising #BlackWallStreet#CulturalTourism #MeaningfulTravel #LobbyTalksPodcast #Hospitality

Think you’ve got Tulsa figured out? Not so fast. In this episode of Lobby Talks, our plugged-in hotel hosts are here to give you the inside story on the city's most talked-about spots, and why they deserve the hype.

We’re taking you beyond the surface of iconic locations like The Outsiders House Museum, the Tulsa Giants, and other top tourist stops that are anything but cliché. Sure, they draw crowds, but there's more history, heart, and local flavor than you'd expect.

So whether you're just checking in or you've called Tulsa home for years, we’ll show you how to see the city through a different lens—one that proves these spots are far from tourist traps.

Come for the photo ops, stay for the stories. Tulsa’s waiting.

In this special Lobby Talks Podcast Content Lab session, Tulsa creators and local voices dive into conversations about food, travel, culture, live events, business, and the future of Tulsa.

From hidden coffee spots and unforgettable concerts to spontaneous travel stories and emerging tech trends, this episode captures authentic perspectives from people shaping Tulsa’s creative community.

We explore: • Tulsa food & beverage favorites • What makes events memorable • Experiencing culture beyond tourism • Travel styles and stories • Tech, hospitality, and business trends

If you love Tulsa, creativity, entrepreneurship, travel, or meaningful conversations, this episode is for you.

Follow Lobby Talks for more creator conversations and Tulsa Voices.

#TulsaPodcast #LobbyTalks #TulsaVoices #Travel #Culture #Business #Tech #Hospitality #FoodCulture

In this inspiring episode of Lobby Talks, we explore how hospitality can go beyond guest check-ins and ballroom events to make a lasting impact both internally and within the local community. Host Donna Moore, Chairperson of the CARE Committee at Marriott Tulsa Southern Hills, sits down with Ravi Sharma, General Manager of the property, to discuss how hotels, regardless of size, can build powerful community impact teams that uplift both hotel associates and the neighborhoods they serve.

From organizing food drives, collecting school supplies for local students, to bringing a little fun and team spirit to the workplace, this conversation offers practical insights for hotel general managers, HR directors, and hospitality leaders looking to strengthen their hotel's culture and community engagement.

Discover how creating an in-house CARE committee or employee-driven outreach group can boost staff morale, improve retention, and reinforce your hotel's reputation as a pillar in the local area. Whether you run a boutique property or a full-service flagship hotel, this episode is a roadmap to turning your team's passion into purpose, starting from the ground up.

In this episode of Lobby Talks, we’re shining a spotlight onthe heart of hospitality: our local experts. Join us as we sit down with members of the hospitality team at Marriott Tulsa Southern Hills, who double as passionate local guides.

They’re sharing their favorite fun experiences and must-see spots around Tulsa, from can’t-miss restaurants to outdoor adventures and local events. We also explore how the unique Tulsa Ambassador Program, offered by Tulsa Regional Tourism, empowers frontline hotel staff with insider knowledge to elevate the guest experience. Thanks to this free certification, our team members are now more equipped than ever to be true ambassadors ofTulsa, offering authentic recommendations and a warm welcome to every traveler.

Whether you're planning a visit or just want to learn more about what makes Tulsa tick, this episode is your guide to experiencing the city like a local.

In this relationship-driven episode of Lobby Talks, weexplore how deep partnerships and trust are the secret ingredients to crafting unforgettable, one-of-a-kind event experiences. Joining us are two industry powerhouses: Melanie Bradshaw, VP of Global Events at SeneGence, and Rachell LeLeux, Director of Sales & Marketing at Marriott Tulsa Southern Hills.

Together, Melanie and Rachell share the story of how their professional relationship began—and how it has evolved into a true partnership rooted in trust, collaboration, and open communication. Their strong connection has inspired the hotel’s team to go above and beyond, delivering “unreasonable hospitality” through hyper-customized touches, surprise moments, and seamless alignment between venue and event goals. From personalized detailsto intuitive service, their relationship led to an unforgettable experience and a partnership for the future.

The episode also highlights the heart behind SeneGence’s mission, including their work through the Make Sense Foundation, a charity dedicated to empowering women and children. Learn more at: https://makesensefoundation.org

We’re hitting pause this week between seasons, but don’t worry—we’ll be back next week with the official launch of Lobby Talks Season 2. And trust us, it’s worth the wait.This season, we’re bringing hospitality back to the heart of every conversation. Rooted in the idea that the best connections start in the lobby, we’re creating space for meaningful dialogue with the Tulsa community. We’re opening our doors—literally and figuratively—to local leaders, community partners, our clients, and changemakers who are shaping Tulsa into a place people don’t just visit, but choose to stay, build, and grow.🎧 Get a sneak peek now, and join us next week as we launch a season full of open doors, open minds, and real Tulsa conversations.#lobbytalks #season2

From surprise VIP visits to sudden emergencies, this episode of Lobby Talks reveals how hotel teams manage crisis situations while keeping every guest from celebrities to families safe and cared for. Real stories, smart strategies, and lessons from the front lines of hospitality.#CrisisManagement #VIPExperience #HotelSafety #HospitalityPodcast #LobbyTalks #HotelOperations

In this episode of Lobby Talks, we explore career growth in Tulsa’s hospitality industry real roles, real advice, and real potential. Whether you're curious about hotels or building your path in the industry, this one's packed with insight.

In this insightful episode of The Lobby Talks Podcast, wedive into sustainability and quality assurance within the hotel and event industry. Join us as we explore how hospitality leaders are driving eco-friendly practices while maintaining high standards in guest experience, operational efficiency, and event execution.

#hospitalityindustry#eventplanning #qualityassurance #sustainableevents #hotelpodcast #thelobbytalks

In this episode of Lobby Talks, we’re taking you beyond the hotel and into the heart of Tulsa. From our favorite restaurants and cozy coffee shops to fun spots locals swear by, this guide is your go-to for experiencing the best of the city. Whether you’re a visitor, a hotel guest, or just curious about Tulsa—this one’s for you.

From vision to reality, discover how our hotel found its home in Tulsa. In this episode, we share the story behind the brand, the challenges we faced, and how we became part of the city’s heartbeat.

In this episode of Lobby Talks, we’re joined by our French intern to chat about why she chose to intern with us, what it’s like working in the U.S., and the key differences between European and American hospitality.

From cultural surprises to professional takeaways, get ready for an honest, fun, and global take on the hotel experience.

In this episode of Lobby Talks, we put artificial intelligence to the test by letting it plan our Q1 Employee Appreciation Luncheon. From the theme to the activities, we explored a variety of AI tools to see which ones delivered the best ideas and how well they translated into a real event.

 While AI handled the planning, our associates made it happen.

Tune in for behind-the-scenes insights on how the event came together, plus hear directly from our team as they share their thoughts on the experience. Could they tell AI was behind it? Did it feel any different? And most importantly, did it work?

It’s a candid conversation about innovation, teamwork, and what happens when technology meets hospitality.

In this episode, we dive deeper into the stories of our incredible team. Hear what sparked their passion for hospitality, what keeps them inspired every day, and how their journeys began. Get ready to meet the people who make every guest experience unforgettable.

What makes a stay unforgettable? It’s not just the views or the amenities, it’s the people. In this episode, we take you behind the scenes to meet the passionate team members who bring our hotel to life every single day. From warm welcomes to the magic happening back of house, get to know the faces behind our success. This is just the beginning.

In this first episode, we’re kicking things off by sharing why this podcast exists, what inspired it, and what you can expect this season. If you’ve ever wondered what really goes on behind the front desk or how a hotel truly runs, you’re in the right place. Let’s get into it.

Step inside the world of global events with Melanie Bradshaw—now Senior Vice President of Marketing Operations, Global at SeneGence International. In this episode of Lobby Talks, we revisit our conversation to explore what it really takes to plan and execute large-scale events that leave a lasting impact.

From early-stage strategy to final execution, Melanie shares how SeneGence creates experiences that go beyond the typical conference—blending brand, community, and production at a high level. We talk about evolving attendee expectations, the role events play in driving growth, and what separates a good event from a truly memorable one. At the center of it all is the importance of fostering relationships—building meaningful connections between brands and audiences, strengthening partnerships behind the scenes, and creating a sense of community that extends well beyond the event itself.

With another successful SeneGence event just wrapped, this episode is a timely look at the strategy, coordination, creativity—and relationship-building—behind it all. Perfect for anyone in hospitality, marketing, or events—or anyone curious about how major experiences come to life.

The episode also highlights the heart behind SeneGence’s mission, including their work through the Make Sense Foundation, a charity dedicated to empowering women and children. Learn more at: https://makesensefoundation.org

Tulsa is making headlines—and not just locally. We’re talking billions in new investment, global companies choosing Oklahoma, and a city quickly becoming the “Silicon Prairie.”

In this episode of Lobby Talks, we sit down with Mike Neal, President & CEO of the Tulsa Regional Chamber, to unpack how Tulsa is turning meetings into major deals—and why business leaders from around the world are paying attention.

From a record-breaking $7.3 billion in new capital investment through the Bridge to the Future 2030 initiative to major global wins like Google’s $9B expansion and international manufacturing facilities, this conversation reveals what’s really fueling Tulsa’s momentum.

We also go beyond the numbers—diving into Tulsa’s competitive edge, its partnerships with Tribal Nations, and the cultural “cool factor” that’s putting the city on the national stage.

Plus: Don’t miss our rapid-fire “Insider Tips from Mr. Tulsa” where Mike shares what truly blows away first-time visitors.

If you're a meeting planner, business leader, or simply curious about where the future of business is heading—this episode is for you.

🔑 In This Episode:

• The strategy behind Tulsa’s $7.3B investment surge

• How global companies are choosing Northeast Oklahoma

• Why Tulsa is attracting top tech talent

• The role of culture, storytelling, and “cool factor” in economic growth

• Insider tips to elevate your next visit or event in Tulsa

📍 Learn more:

Tulsa Regional Chamber → https://tulsachamber.com

🎧 Listen & Subscribe:

If you’re enjoying Lobby Talks, make sure to subscribe on YouTube and your favorite podcast platform so you never miss a conversation shaping business, culture, and what’s next.

In this special episode of Lobby Talks, we take you behind the scenes of the meetings and events you experience every day.

At Marriott Tulsa Southern Hills & Ruffin Event Center, the team delivering your conferences, weddings, and corporate events comes from cultures and countries around the world. Different languages, traditions, and perspectives all working together to create exceptional hospitality.

You’ll hear from hotel leaders and frontline associates as they share real moments where culture, connection, and service came together to shape a guest’s experience.

For meeting planners, event professionals, and hospitality leaders, this episode highlights something often overlooked in the industry: the people and global perspectives that power great events.

Next time you attend an event, remember—the experience is shaped by a team that represents the world behind your event.

Want to be part of the team? Connect with Lee Taylor, Director of Human Resources @ Marriott Tulsa Hotel Southern Hills & Ruffin Event Center Direct line: 918-523-3503 Email: lee.taylor@tmsh.net LinkedIn: https://www.linkedin.com/in/lee-taylor-59001229/

Have a hospitality or event story to share? Connect with us on LinkedIn or follow along on social media.

Hiring great people is only the beginning in hospitality. Keeping them and helping them grow is the real challenge.

In this episode of Lobby Talks, Rachell talks with Nicki, who leads internal training efforts, and Tami, a leadership coach who partners with the team to support development and growth.

They discuss how training and coaching work together to build stronger hospitality teams, help employees discover leadership potential, and create a culture where people want to stay.

The conversation explores building confidence in new team members, helping employees grow beyond their current roles, coaching emerging leaders through challenges, and why investing in development can transform jobs into meaningful long term careers.

They also share powerful Turning Point moments when someone moves from simply doing the job to stepping fully into their potential.

This episode was recorded with the teams at Marriott Tulsa Hotel Southern Hills and Ruffin Event Center.

Want to learn more about coaching leaders and developing stronger teams? Connect with Tami Marie and book a strategy call.

LinkedIn https://www.linkedin.com/company/tami-marie/

Website https://tamimariecoaching.com/

🎧 Spotify Description

We’re taking Lobby Talks on location — straight from the lobby of Marriott Tulsa Southern Hills.

In this episode, we’re joined by Tulse, our concierge robot who helps guests find their way, supports events at Ruffin Event Center, and shares the best of Tulsa with visitors.

You’ll hear how Tulse assists attendees, recommends local restaurants, and brings a new layer of innovation to hospitality — made possible through collaboration with IntBot. Then we wrap things up with a playful Thumbs-Up Challenge covering guest experience, event flow, and why robots and humans make a great team.

From wayfinding to wow moments, this episode is all about how technology and hospitality come together to create memorable stays.

Subscribe to Lobby Talks for more conversations from inside hotels, event spaces, and the people (and robots!) shaping guest experiences. Thanks for listening — we’ll see you in the lobby.

To learn more about AI robots and explore how they can elevate the hospitality experience, visit: https://www.intbot.ai/

In this episode of Lobby Talks, we take you behind the scenes for a real look at hospitality in action.

 Meet some of the newest faces on our team and hear from the people who keep everything running smoothly long before guests arrive. From collaboration across departments to solving unexpected challenges, this conversation highlights how preparation, teamwork, and adaptability shape every guest stay and event experience.

 Our team shares what it’s like working behind the scenes, the skills that matter most in hospitality, and how wearing many hats is just part of the job. Whether you’re an event professional, planner, or simply curious about what happens beyond the front desk, this episode offers insight into the people and processes that bring experiences to life.

 Follow Lobby Talks for more behind-the-scenes stories from hospitality and events.

https://www.instagram.com/thelobbytalks/

https://www.facebook.com/p/Lobby-Talks-61576670436579/

https://www.linkedin.com/company/the-lobby-talks-podcast