Explorez tous les épisodes du podcast Let's Talk Lets

From tomorrow (14th May), it becomes a legal requirement for letting agents to screen all new landlords and tenants against the UK sanctions list. In our latest podcast episode, our very own Matt Curtis breaks down exactly what the changes mean, and most importantly, what you need to do to stay compliant. Listen today to make sure you are ready with clear guidance, practical advice, and everything you need to ensure your business is fully prepared.

 

The Lettings Hub are able to help with our full suite of Know Your Customer checks including Right to Rent checking, AML, PEPs and Sanctions and Enhanced ID and more! With our 360° compliance solution, you can have complete peace of mind when it comes to onboarding tenants and landlords in line with the new regulations.

This week, we’re joined by Jade Maker, Business Development Manager at Bricks & Logic and Head of Wellbeing at Women In Residential Property, for a powerful conversation on neurodiversity at work.

Diagnosed with ADHD 20 years ago, Jade only recently opened up to her employer and has since become a passionate advocate. She shares her journey, insights on supporting neurodiverse teams, and advice for others looking to start the conversation. A must-listen for leaders, HR teams, and anyone building a more inclusive workplace.

This week, we’re joined by the brilliant Danni Nash from Property Academy. Danni sat down with Heidi to talk all things public speaking – following her standout talk at Women in Estate Agency back in March.

 

In this episode, Danni shares:

What motivated her to say yes to the stage, how she prepared for her talk, the people who supported her along the way and her advice for anyone – woman or man – holding back from taking the plunge! 

 

If you’ve ever hesitated before raising your hand to speak, this one’s for you.

LET'S TALK LETS | RETURNS FOR SEASON 6!

This week, we're thrilled to welcome back Ryan Heaven for a deep dive into the evolving world of guarantors and what the Renters' Rights Bill means for tenants, landlords, and letting agents alike.

With the removal of Rent in Advance and Section 21, and the end of fixed-term tenancies, the role of guarantors is about to change significantly. More landlords are likely to require a guarantor, and on the other side of the coin, guarantors could find themselves liable indefinitely.

Heidi and Ryan unpack:

1 | Why guarantors will matter more than ever

2 | The risks and responsibilities for all parties

3 | Alternative solutions letting agents should consider

(Yes, there's a shameless plug for our new Professional Guarantor service—but when it’s a win-win-win for landlords, tenants, and agents, we’re more than happy to shout about it!)

That’s a wrap on Season 5 of Let's Talk Lets!

As tradition goes, we’ve pulled together all the best bits and standout stories from this season – and wow, Season 5 did not disappoint!

If you’ve been following along, you’ll know we always end each episode by asking our guests for a funny or memorable story from their career... and this season brought some absolute gems. From unusual property viewings, to sleep talking that wouldn’t be out of place in the House of Commons, and even an awkward moment that led to a very happy marriage – we’ve got it all.

Season 6 will be landing after the Easter break, and we cannot wait to reveal the incredible line-up of guests we’ve got in store.

A huge thank you to everyone who tuned in, joined us, or shared their stories – Season 5 has been amazing because of you. ❤️

This week on Let’s Talk Lets, we’re joined by Lisa Isaacs, property-focused writer & content specialist, a leading expert. With an impressive portfolio, Lisa has 28 years experience writing for The Negotiator and Moving Magazine, and was also editor of What House?, Your New Home, and Mortgage Matters. Alongside this, she’s written a book, and played a key role in the industry having been a judge for both the Letting Agency of the Year Awards and What House? awards.

In today's fast-paced digital world, the way renters find their next home is evolving. Gone are the days of newspaper ads and endless Rightmove scrolling—your audience might be flicking through TikTok or Instagram instead! But creating engaging content that captures attention (and converts) can feel overwhelming.

That’s where Lisa comes in! She’s sharing her top tips for crafting compelling property content that stands out in a crowded digital landscape. Whether you're new to social media marketing or looking to refine your strategy, this episode is packed with valuable insights for you to implement today! 

We’re thrilled to announce the next episode in our Renters’ Rights Ready Series, featuring a very special guest—Patricia Ogunfeibo!

Patricia is a property developer, former solicitor, landlord coach, and the author of the must-read book, Be Prepared: Renters’ Rights & Residential Landlords in England. With her deep legal and landlord expertise, she’ll be sharing insights on the Renters’ Reform Bill (RRB) and what it means for landlords and tenants alike.

Key topics we covered:
The major enforcement powers being handed to local authorities

Conserns that local councils aren’t resourced, trained, or qualified to fairly apply the new sanctions, with examples of her own experiences 

Top tips for anyone who would like to become a property developer

How Patricia started in the property industry, and what led her to write her own book on the Renters' Rights Bill

 

In this Renters’ Rights Special, Heidi Shackell, CEO of The Lettings Hub, is joined by Ben Beadle and James Kent from the NRLA to break down the key issues surrounding the Renters’ Rights Bill and what it means for landlords, letting agents, and tenants.

They discuss the abolition of Section 21 and how this could lead to court delays and higher costs for landlords trying to regain possession of their properties. With the end of fixed-term tenancies, they explore how this will shift what landlords look for in potential tenants and the long-term impact on tenancy agreements.

Another key focus is the ban on Rent in Advance, highlighting how this change could disadvantage certain tenants, particularly those who rely on upfront payments to secure a home in a competitive market.

Ben and James also share insights into the NRLA’s ongoing work to support landlords, their advocacy efforts, and their predictions on the evolving rental landscape as the Bill progresses.

We’re thrilled to have Amy Shields, [Job Title] at Smart Compliance and a committee member of Women in Estate Agency, join us for a jam-packed episode! ️✨

With the Women in Estate Agency Conference happening tomorrow, Amy and CEO of The Lettings Hub, Heidi Shackell, dive into everything you need to know:

✅ The incredible speaker lineup ️

✅ What’s new and different this year

✅ What to expect if it’s your first time attending

It’s the perfect listen on your way home tonight or during your commute to the conference tomorrow!

But that’s not all—Amy also breaks down the AML changes coming this year and what letting agents need to do to stay compliant. A must-hear for anyone in the industry!

Our Renters' Rights Ready series continues!

This time, Heidi Shackell, CEO of The Lettings Hub, sits down with Ryan Heaven, Consultant Solicitor at Woodstock Legal Services—our trusted legal partners—to break down the possession process from start to finish. Ryan shares expert insights on everything from preparing before serving notice to when to lodge a CCJ after possession has been gained.

They also cover:

✅ The current eviction process and what could change with the Renters' Rights Bill

✅ Court delays and what they mean for landlords and agents

✅ The rising cost of regaining possession—and how to prepare

 

In our latest episode of My Life in Lettings, we’re joined by Ben Gee, Founder of Hat and Home. Ben’s journey in the property sector is nothing short of inspiring—from how he first got into the industry to the creation of Hat and Home.

He and Heidi also explore the power of a great team, the importance of fostering a strong culture, and why work-life balance isn’t just a nice-to-have—it’s essential. But this episode goes beyond business. Ben opens up about his Parkinson’s diagnosis, the challenges it brought, and the mindset shifts that have shaped his journey.

And, as our regular listeners know, we always end with a story from our guest—Ben’s might just be our most heartwarming yet.

This is a conversation about resilience, leadership, and building something truly meaningful. You won’t want to miss it!

This week, we’re joined by Yvonne from Agents Giving, the incredible charity supporting the lettings sector through fundraising, events, and community initiatives.

From golf days to dragon boat races and the summer ball, Agents Giving has been making a real impact—bringing the industry together for a great cause. But how does it all work, and how can you get involved?

In this episode, we unpack:
The mission and impact of Agents Giving
How you and your agency can get involved
Exciting plans for 2025!

Let’s make a difference together!

This week, we’re joined by former Hubser and now Senior Partnerships Development Manager at Reposit to explore how Reposit is transforming tenant and landlord relationships.

In this episode, Heidi and Laura discuss:
How Reposit started & how it benefits letting agents
How Reposit helps release funds back to tenants when they need it most
How letting agents can prepare for 2025 and the Renters' Rights Bill
✅ How agents can start using Reposit today!

Whether you're a letting agent, landlord, or tenant, this episode is packed with insights on making renting fairer, more flexible, and future-proof.

As part of our new Renters’ Rights Ready series for our podcast, Let’s Talk Lets, we are releasing a Rent and Legal Protection Special!

The Lettings Hub CEO, Heidi Shackell, is joined by returning guests Tracey Dumont, Harris and Wood, and Stephanie Billson, Chelton Brown, to talk all things Rent and Legal Protection. We are also joined by our very own Elliot Loft as our Rent and Legal expert here at The Lettings Hub. The panel discuss the current market for letting agents and landlords, and how the challenges of 2025 makes it more important than ever to ensure you are talking to your landlords about the service.  

We also delve into the top tips from all 3 guests on implementing the product within your business, and the conversations you can have with landlords to reassure them of the year to come and how you expertise can protect and grow your portfolio.

This week on Let’s Talk Lets, we’re thrilled to be joined by Welsh lettings expert Hannah McCartan to dive into what 2025 has in store for the lettings industry in both England and Wales!

In 2022, the Renting Homes (Wales) Act 2016 came into force, reshaping the entire landscape for landlords and letting agents. Hannah, as a former agency owner in Wales, was on the frontline of these sweeping changes, guiding her business and clients through the challenges and opportunities they brought.

In this episode, Heidi and Hannah:

Break down the main changes introduced by the Act in Wales.

Compare the differences between Welsh and English legislation.

Share invaluable advice for letting agents in England as we gear up for the anticipated Renters' Rights Bill, likely passing this Spring.

If you’re a letting agent, landlord, or just passionate about staying ahead in the rental market, this is an episode you don’t want to miss!

Kicking off 2025, our first episode of Season 5 features none other than Sophie Lang, Director at Lang Llewellyn & Co, Propertymark Advisory Panel member, and a part of Women in Residential Property—a true powerhouse in the industry!

Sophie sat down with Heidi Shackell, to share her inspiring journey in lettings, from her early days in the industry to building and growing Lang Llewellyn & Co. Together, they discussed:

✨ The highs and lows of life in lettings

✨ How Lang Llewellyn used acquisitions to grow their business

✨ Predictions for what 2025 will bring

✨ How agents can adapt to the Renters’ Rights Bill

This episode is packed with insights, advice, and inspiration for anyone in the property world. You won’t want to miss it!

✨ That's a wrap on Season 4 of Let's Talk Lets—and the final podcast episode of the year!

What a journey it's been since we launched back in October 2023! We have loved watching the podcast grow and chatting with so many brilliant people within our industry.

As we close out the season, we've put together a special episode featuring the best moments and funny stories shared by our Season 4 guests, not one to miss! 

The good news? We’re already lining up some fantastic guests for 2024, and we'll be back mid-January! So, you won’t have to miss us for too long.

To everyone who tuned in, shared, or supported us—thank you! We look forward to the 2025 journey and if you would like to join us, please get in touch by messaging The Lettings Hub on LinkedIn! 

This week, we sit down with Julie Ford, a specialist advisor to the property industry and expert in mediation, to explore how effective communication between landlords and tenants can resolve issues quickly and cost-effectively. Julie shares practical tips and strategies you can start using right away to handle even the trickiest situations with ease.

We also dive into the Renters’ Rights Bill, where Julie offers her expert insights on how it could reshape the market for both landlords and tenants. From timelines to actionable advice, we discuss how to adapt to these changes and turn them into opportunities for growth.

Bonus Alert: Stick around until the very end—our final story comes with a twist you won’t see coming. Trust us, it’s worth it!

As we approach 2025, thoughts of new year’s resolutions and goal setting are creeping in. So, in this week’s episode, we take a slightly different turn and dive into the art of manifestation with the incredible Zenara Henry-Darke! ✨

We explore the 7 steps of manifestation from Roxie Nafousi’s book Manifest and discuss how these principles can help us step into the best versions of ourselves in both our personal lives and professional careers.

This episode is packed with motivation and strategies to help you align your mindset with your goals for the new year, as well as crazy stories, practical tips and life lessons! 

 

This week, we’re joined by someone very special to the Hub — our close friend and marketing guru, Molly Chesney! With 30 years of marketing experience and 8 years as a self-employed consultant, Molly is a true expert, especially in the property sector. Over the past year, she’s been an invaluable part of our in-house team, helping us deliver a range of exciting projects—including this very podcast!

In this episode, Molly and Heidi dive into:

What marketing tasks you should keep in-house vs. outsource
Common mistakes (and Molly & Heidi's pet peeves!)
How to build a winning marketing strategy
Budgeting: how much you really need to spend on marketing

With 2025 just around the corner, now’s the time to start planning your strategy and it all starts here. With Let's Talk Lets!  

 

In this week's episode of Let’s Talk Lets we are talking to Andrew Saipe, a personal safety expert both within our industry and outside. Andrew has a wealth of experience providing expert personal safety, awareness and self-defence training for companies and organisations giving staff more confidence to go about their everyday lives.

Whether it is a viewing, inspection or travelling to a property now the days are shorter. Andrew and Heidi discuss the 10-point checklist you need to have covered for both your own and your employee's safety. We also discuss cases that have led us to raise awareness including Suzy Lamplugh and Stephanie Slater whose cases you may have heard of and drill home the importance of ensuring you know who you are meeting before you meet them and how both Andrew and The Lettings Hub can support you and give you the tools you need. 

This week on the podcast, we’re thrilled to have Valerie Bannister, National Property Director at Your Move, joining us for the latest episode in our "My Life in Lettings" series. Valerie's 40-year career at LSL Land & New Homes is nothing short of inspiring. Her positive attitude and dedication have led her from humble beginnings—losing an earring in her first interview and working out of a cleaning cupboard— to becoming ARLA Propertymark President and winning the Sunday Times Award for Outstanding Contribution to the Lettings Sector! ✨

In this episode, Heidi and Valerie discuss; Valerie’s start in the property sector, how the industry has transformed over the last 40 years, navigating a career as a driven woman in the 80s, predictions for the Renters' Rights Bill and industry reactions, Valerie’s go-to ways to relax and unwind and the key people who made a difference in her journey

This is an inspirational story filled with valuable insights—perfect for your morning commute. And be sure to stick around for the story of the interview disaster that launched Valerie's incredible career! ✨

*Note: This episode was recorded just after the second reading of the Renters' Rights Bill, so any reference to timelines may have changed.

 

This week we are joined by our good friends and returning guests Ben Parker from Battersea Dogs and Cats Home and Jennifer Berezai from AdvoCats to talk all things pets.

In this episode we reflect on the evolution from the initial Renters Reform Bill to the current Renters’ Rights Bill, and what it means for Pets In Lets.

They shared their insights on the ongoing challenges and what changes they are actively campaigning for including focusing on several key challenges facing pet owners in rental properties. Advocates are pushing for clear tenant rights regarding pet inclusion at the start of tenancies, aiming to combat discrimination against pet owners by placing them on the same level as families with children and those receiving benefits. They seek to define what constitutes a 'reasonable' denial of pet ownership, alongside establishing clear standards for insurance policies that support pet inclusion in rentals.

As you know, this is a topic that we are very passionate about so hearing the latest news on how the charities intend to seek clarity on the Pets In Lets legislation was something we were keen to hear about.

On the 9th of October, the Renters' Rights Bill advanced to its second reading in Parliament, where MPs debated the core principles of the proposed legislation. The session saw a range of viewpoints expressed by industry experts, with both support and concerns raised on various aspects of the Bill. If you were unable to catch it live, don’t worry—The Lettings Hub is committed to providing you with continuous insights and updates as the Bill progresses.

Our CEO, Heidi Shackell, sat down with Suzanne Smith, founder of The Independent Landlord blog and the Good Landlording Podcast, along with David Smith, Partner at JMW Solicitors LLP, to deliver a comprehensive analysis of the current state of the Renters' Rights Bill as it moves towards the next stages of the legislative process.

This week on Let's Talk Lets, we're excited to be joined by Toby Martin. Toby is not only a Propertymark Regional Executive and a Trustee of the Propertymark Trust, but also the General Manager of Reside in Bath. In this latest episode of our My Life in Lettings series, we dive into Toby’s journey and explore what led him to a career in the property sector.

From starting out as a teacher to becoming a key figure in Propertymark, Toby shares the twists and turns that have shaped his professional life and what being part of Propertymark means to him today. We had such an engaging conversation that we could have spoken to Toby all day! Don’t miss this jam-packed episode and get to know the true rockstar behind the scenes.

And, as we head into Autumn with the nights growing longer, we got into the spooky spirit (literally!) with a ghostly tale to close out the episode! 

This week, we're thrilled to be joined by one-half of the renowned duo, Tamsin and Mike, from Tamsin Wheatcroft Property & Financial Services Recruitment! Tamsin is sitting down with Heidi to dive deep into the world of recruitment and share her expert insights.

From the shoes you should wear to an interview to how you say goodbye at the end, Tamsin is covering all the details that make a candidate stand out. We’ll also explore how the market has evolved throughout her career and what employers should focus on to secure the best talent.

So whether you are looking for a new job currently, or save it to your favourites for a later date we have all the top tips you need to get back into the lettings job market! 

Kicking us off and launching season 4 we are joined by Siȃn Hemming Metcalfe, Operations Director at Inventory Base, which couldn’t have come at a better time! This week Siȃn has shared the importance of regular inspections and how inventory professionals can identify hazards to not only keep landlords on top of compliance but protect tenants in light of the Renters’ Rights Bill announcement. A shocking 13% of homes in the Private Rental Sector do not currently meet the Decent Homes Standard, but how does the Renters Rights Bill and Inventory Base support the shift in reducing that number?

 

In this episode, we talk all about what Inventory Base does, and how the evolution of Inventory Professionals has already changed the sector and will continue to do so with the help of technology. We also go back to Sian’s previous career as a Prison Officer and discuss how the skills in that role made the transition into property seamless

Can you believe we are coming to the end of season 3 of Let's Talk Lets already? And what an amazing season it has been (again!!). As our regular listeners will know, at the end of every season of Let's Talk Lets, we compile all of the best bits and funny stories from our guests' careers - and once again our guests did not disappoint!

During season 3 we introduced a new mini-series called 'My Life in Lettings' where our CEO, Heidi Shackell, spoke to a range of inspiring guests about their career in the lettings industry. So in this episode, we are recapping all of the best bits of these episodes... from an eventful Christmas Party to a company car that didn't make it back to the office

Can you belive we are coming to the end of Season 3 of Let's Talk Lets already? And what an amazing season it has been (again!!). As our regular listeners will know, at the end of every Season of Let's Talk Lets, we compile all of the best bits and funny stories from our guests' careers - and once again the guests for season 3 did not disappoint! 

From interesting viewings and awkward court appearances to an AC/DC party gone wrong there is definitely a story for everyone...

But not to worry, this isn't the end of Season 3... We still have two more episodes as we are joined by Maxine Fothergill next week and then have our final round-up from all of our 'My Life in Lettings' episodes on the 31st July!

 

In this weeks episode of Let’s Talk Lets we are joined by our first returning guest Carly Jermyn, CEO at Woodstock Legal Services, who joins Heidi to unravel the complex issue of anti-social behaviour. We look at what is classed as anti-social behaviour, and how this effects both landlords and letting agents in and out of the property.

Carly explains from a legal point of view what you need to be doing from the very start of the tenancy to ensure you are protected, as well as what you should be doing once the behaviour starts to surface. With lots of examples that vary from loud music to cuckooing, and stories from her own experience as a landlord, this is a jam packed episode that we are sure you will relate to.

If you need any support with anti-social tenants, please get in touch and make sure to like this episode if you enjoyed it!

In this week's episode, we are thrilled to be joined by the Lettings Managing Director at Spicerhaart, Satwant Basi, as he talks us through his career in another edition of My Life in Lettings.

While being a Bank Manager, Doctor and even an Actor could have been on the cards, Sat fell in love with the property sector at a young age and has had a very inspirational journey! Heidi Shackell and Sat discuss a range of topics including:

What has changed in the sector over the last 30 years
Why are people so important in business, and in life
How to maximise the hours in your working day to maintain that work-life balance
How Spicerhaart use 'Winning Matters' to give the best service to both their tenants and landlords

And much more! It is a jam-packed episode you won't want to miss...

Bad actors, cyber-crime, hackers, phishing scams – as an estate or letting agent, these may not be the terms that spring up when you think about ‘security’. But online crimes targeting the property sector are on the rise & it’s important not to assume that this won’t happen to you, or your business.

 

With tenants and landlords’ information stored digitally & online payments and electronic signatures being just some of the tech norms for many property businesses now, it’s important to ensure you know the risks cyber-crime can pose for our sector, and more importantly, how to protect you and your business from them.

 

In today’s Let’s Talk Lets pod, we team up with Francis West from Security Everywhere to cover how agencies can protect against cyber-crime including financial fraud and identity theft. Francis talks through the specific risks that the property sector faces, how to formulate a cyber plan for your business and even gives some quick step by step top tips on securing your business and personal phones from hackers.

 

This is the first release in a series of webinars & e-Guides we will be working alongside Francis to deliver so follow us today to stay up to date with the latest advice, tips and news on this topic!  

 

Finally, as well as listening to the pod, Francis recommended watching this short video on the new 'stolen device protection' feature released in the IOS 17.3 Apple update recently - increase your security when away from home or work in a couple of minutes for free! 

 

In this week's episode, we are delighted to be joined by Clare Yates from CY Training Works to discuss how employee training can elevate your business! With over 30 years of experience in the property sector, there is not much Clare doesn't know about managing client relationships, effective communication, new business generation and getting the most from your existing clients. 

In this episode, Heidi and Clare tackle how to have difficult conversations with clients as well as how to be the most effective communicator with both your internal team and your customers. With real-life examples of good and bad communication - this episode is not lacking some funny stories! 

Disclaimer: There is strong language included in this episode.

This week we are joined by Nigel Lewis, property journalist, writer and editor. If you haven't seen Nigel's name... where have you been? He has written for Zoopla, The Daily Main, A Place in the Sun, The Negotiator, LandlordZONE and many more!

So, in this episode of Let's Talk Lets, our CEO Heidi Shackell sits down with Nigel to find out all about his career and how journalism has changed over the years. Nigels tells all, from working with Phil and Kirsty, the introduction of property portals, his career highs and lows and his many hobbies outside of work.

It is not one to miss! 

 

 

In this weeks episode, Mike Delap joins us to talk all things The Propertymark Trust! Heidi and Mike delve into what the charity do and how they help professionals in our industry who may be struggling. 

This year is the first event The Propertymark Trust are hosting, and as silver sponsors, we wanted to find out all the details first-hand. Heidi and Mike discuss what you can expect from Prop X, the importance of why the group are holding the event and how you can get involved. 

Don't wait to get your tickets! Book yourself a trip to Birmingham on the  today: https://www.eventbrite.co.uk/e/propx-tickets-881946414467?aff=ebdssbdestsearch

#LetsTalkLets #Podcast #Propertymark #PropX #Charity

 

This week we are joined by the fantastic Rachel Brooking, Director at APO group and Propertymark Advisor, as well as some extra special guests, Martha and Daisy!  

 

Having listened to Rachel when she spoke incredibly powerfully and honestly at the Women in Estate Agency Conference this year, we were thrilled she agreed to join us on the pod to talk about her journey in the property sector as both a female, and a proud member of the LGBTQIA+ community industry. Our host, Heidi Shackell, having spoken to her two oldest daughters about the conference, wanted to give them the opportunity to ask Rachel some questions from the next generation about what it means to be treated equally, and what you can do to support colleagues or friends who may be struggling with their identity or being treated unfairly.  This is a PG episode (including a brilliant AC/DC story at the end!) and one we would love for you to share with your families. Let us know what you think, and make sure to follow us on Spotify so you don’t miss out on an episode of Let’s Talk Lets.

This week Heidi is joined by Ben Madden; Director at Fine and Country, host of 'Pass the Syrup' podcast and founder of his latest initiative 'The Boys Club'. Ben reveals all about why he started the podcast, and how it helped agents all over the UK. Now the podcast is paused, The Boys Club has had the opportunity to come to fruition and Heidi and Ben discuss the importance of this initiative and how men's mental health in the PRS is still a taboo subject. 

Heidi and Ben also discuss how you can best support your team, male or female, in the ever-changing climate and what to look out for when building a great team. 

 

In this episode, we are thrilled to be joined by Theresa Wallace, Director at Savills and Chair of The Lettings Industry Council to talk all about her work in the industry. With the 10-year anniversary of The Lettings Industry Council being this year, Heidi and Theresa discuss how the group was founded and their mission to improve standards across the Private Rented Sector.

There is always a lot of buzz in our industry with changes, so Theresa tells us about what the current hot topics are as well as the changes she would make to the sector if she was given a magic wand. 

We also find out a little more about Theresa's past including her life as a hairdresser and a nightclub owner - so not an episode you want to miss! 

This week we have the latest edition of out mini-series My Life in Lettings with Paul Sloan!

From 1998 to now, Paul walks us through his career including all the highs and lows. Heidi and Paul also discuss the importance of people in every business and some interesting interview methods! 

Make sure to listen to the end of the episode as Paul tells a story of a very unfortunate first day on the job for one of his team! 

This week we are joined by Suzanne Smith, the creator of The Independent Landlord (a free blog and weekly property business and landlord newsletter), host of the Good Landlording podcast, professional private landlord AND someone who just happens to have 25 years’ experience as a lawyer!

Suzanne gives her advice to letting agents on how they can evolve their propositions to meet the landlord market's growing needs. Heidi and Suzanne also discuss why Rent Reform makes the tenant selection process even more important and why landlords need more of a well rounded education on the market. 

With lot's of landlord tips and tricks, as well as an insight into what matters to landlords currently you will not want to skip this episode! 

We are back with another episode in our mini series 'My Life in Lettings', joined this time with The Viking Kristjan Byfield. He joins Heidi as they speak about his journey from acting to founding both Base Property Specialists and The Depository. 

This episode explores the highs and lows of Kristjan's career, how him and his business partner came up with the idea of The Depository and what is coming up next for him. As the first male on the My Life in Lettings mini series, we also touch on the Woman in Property event that both Heidi and Kristjan attended and how impactful it is on the industry. 

We also hear about the last Christmas Party before Base was born... you won't want to miss it! 

And we have reached the end of Season 2 of Let's Talk Lets! So, like we did at the end of Season 1, we have compiled all of the best bit's and stories of Season 2. As you know, at the end of every episode we ask our guests for a funny story that has happened throughout their career... and Season 2 did NOT dissapoint! 

We have a range of tales including showing Gary Neville round a property, getting locked in the office overnight and an attempted bribe from a Saudi Prince! 

Season 3 will be back on the 17th April, and we can't wait to share the line up of guests we have in store! Thank you to everyone who joined us on this season of Let's Talk Lets - it has been amazing! 

This week Heidi is joined by Sarah Bush in our very first 'My Life in Lettings' mini series! 

In this episode Sarah explains how she started in the lettings industry, and although it wasn't love at first sight it turned into a 30 year career that shows no signs of slowing down!

As we know lettings is very much a people industry, so Sarah and Heidi discuss how important it is to keep your team happy and motivated as well as the highs and lows the industry has faced over the years. 

In this weeks episode Heidi is joined by the expert of optimising businesses, Sally Lawson, to discuss how outsourcing can boost your revenue and allow your business to grow. 

As a business leader, outsourcing can seem like a big responsibility to get right and you feel like you are spending money you can't justify. However, Sally is here to give her top tips on how shifting this mindset and establishing the cost of each task done internally can give you the perspective you need to grow. 

We also delve into the world of Agent Rainmaker, how it started and how it became the energetic and inspiring event it is now! 

We would love to know what you thought in the comments below! 

In this weeks episode Heidi is joined by Jo Bourne, the Director and Founder of Impact. With 8 years of consulting under her belt, we discuss how you can grow your agency and how a little support goes a long way.

March is home to both Interneational Women's Day and the Women in Estate Agency Conference, so in this episode we discuss how Women in Estate Agency has snowballed into the movement it is today and Jo's part in the growth. 

This week we are delving into the topic of Open Banking! 

 

Our CEO, Heidi Shackell, as she reveals the power of Open Banking and it’s crucial role in the battle to prevent tenancy fraud. In this session, Heidi shares how Open Banking facilitates fast and secure access to an applicants’ financial data and boasts a 100% success rate in preventing fraudulent applicants.

 

Many of you will be using suppliers that use Open Banking as part of thier referencing checks, but what do they actually look at and how does this play a part in the final recommendation? We are here to answer those questions! 

In this weeks episode our CEO Heidi Shackell is joined by the expert in all things acquisitions Lucy Noonan! Growing via acquisition is one of the quickest ways for a business to grow, and expand to new areas but how do you do it?

Lucy shares her top tips for business that are looking to buy as well as what you need to do as a buisness owner if you are looking to sell. Lucy also talks about how a business is valued in the industry, and why we are now seeing so many acquisitions in the industry news. 

 

This weeks podcast is all about the world of social media! We are joined by TikTok queen herself, Megan Eighteen as she talks to us about how she grew her social media channels!

Social media can feel like you put a lot of work into something that doesn't get instant return, however using it in a smart way and being consistent is key. Megan shares her top tips, and also delves into how it is going to shape the future of our industry.

We also talk about the new spin we may be taking for our podcast... 

This weeks we are diving into the topic of Tenancy Fraud!

The Lettings Hub CEO, Heidi Shackell, discusses the growing fraud challenge faced by letting agents and landlords, how to detect fraud and how techology can help with this. 

We know that some of you will be completing checks on tenants in house yourself while others will be outsourcing to a provider, so we’ve tried to cover some top tips you might find help you, or that you might want to check if your provider is doing as part of their offering.

This episode is all about how you can take your letting agency to the next level! Heidi is joined by expert Chris Watkin as we delve into what it takes to be a best in class Letting Agent in the current market as well as how to build and retain your landlords portfolio. 

2024 is slightly unknown as to what might happen in our industry so ensuring you stay on top of the game is critical. But don't worry - Chris is here to share his top tips! We also talk about who a letting agent is, and how different personalities work in a business.