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TitreDateDurée
What Makes an Effective Non-Executive Director Steering FTSE Companies: An Interview with Helen Mahy CBE15 Oct 202400:43:53

Balancing support with effective challenge; creating an inclusive environment where all board members feel seen; enabling the diversity of the thinking the business needs to lead with agility. Which would you prioritise as a Non-Executive Director (NED)?

Join us for an enlightening conversation with Helen Mahy CBE, Chair of the NextEnergy Solar Fund and Non-Executive Director at SSE plc and Gowling WLG. Helen shares her candid perspective on what it takes to succeed in the ever-evolving boardroom, highlighting the adaptive qualities that effective leaders must possess. She discusses the power of diversity, the dynamic relationship between boards and executive teams, and the growing emphasis on sustainability and safety—essential elements in today’s fast-paced business environment.

Drawing on her extensive experience, Helen also offers insights into board recruitment, revealing what it takes to find leaders who excel in navigating complex challenges with intellectual, emotional, and cultural intelligence. Whether you're aiming for a non-executive role or seeking to enhance your leadership skills, this episode is full of practical advice and strategies that will equip you to lead with agility and impact.

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Minisode #57: Thriving with Dyslexia - The Leader's Role08 Oct 202400:04:18

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
 
In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares a personal challenge from her journey with dyslexia and dyspraxia. Her story underscores the vital role leaders play in fostering awareness, understanding, and providing accommodations that empower individuals with these conditions to thrive both personally and professionally.
 
 Listen to the full episode here: https://pmi.co.uk/knowledge-hub/understanding-variation-in-our-people-not-just-our-processes/

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Minisode #50: Empathy in Leadership30 Jul 202400:03:05

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we join Tanya Aitken, the CMI's Chief Product and Marketing Officer, as she emphasises the importance of empathy in leadership and how treating employees with respect can enhance loyalty, productivity, and job satisfaction. 

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/nurturing-leadership-excellence-with-tanya-aitken-chief-product-and-marketing-officer-at-cmi/ 

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Minisode #49: AI and the Quality Profession23 Jul 202400:04:57

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 

In this minisode, Vince Desmond, CEO of the Chartered Quality Institute, shares his views that the quality profession is not yet ready for the challenges of AI. So, where do we go from here to seize the opportunities?

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/

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Understanding Variation in Our People, Not Just Our Processes with Rosie Brighty at Divergent Consulting16 Jul 202400:41:36

Recognising and valuing neurodiversity isn't just about embracing differences—it's about unlocking the full potential of your workforce.

Join us for our latest Leading For Business Excellence episode, where Rosie Brighty, founder of Divergent Consulting, shares her career journey with dyslexia, dyspraxia, and ADHD.

Listen in as we uncover how inclusive environments can ignite unparalleled problem-solving and innovation within your organisation through neurodiverse perspectives. Rosie dives into creating sensory-safe workplaces and nurturing open communication, essential pillars in truly supporting neurodivergent individuals.

Her story—from engineering and teaching to founding her own business—will inspire you to harness the remarkable strengths of neurodivergent employees. Don't miss this opportunity to transform your workplace into a hub of creativity, empathy, and boundless potential.

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Minisode #48: Ethics and wisdom - The qualities of a good leader09 Jul 202400:02:44

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 

In this minisode, Professor Sally Mackey of The Royal Central School of Speech and Drama discusses the need for transparency and ethical behaviour when it comes to leading a team in order to foster trust and effective communication.  

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/transforming-spaces-with-professor-sally-mackey-of-the-royal-central-school-of-speech-and-drama/ 

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Minisode #47: Management and Leadership - The number one driver of productivity 02 Jul 202400:02:35

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 

In this minisode, Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Institute, shares her insights on how effective management and leadership programs within organisations lead to better results and improved productivity.  

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/nurturing-leadership-excellence-with-tanya-aitken-chief-product-and-marketing-officer-at-cmi/ 

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Minisode #46: Trusting Your Gut - The Key to Making Informed Decisions25 Jun 202400:02:02

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we join Vince Desmond, CEO of the Chartered Quality Institute, as he shares what advice he would give to those starting out in the quality profession.  He highlights the importance of trusting your intuition and building a strong network of people both internally and externally.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/ 

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Driving Sustainable Improvement in a Global Organisation with Laura McLaren at Tesco18 Jun 202400:41:41

How can you turn everyday challenges into opportunities for team growth and innovation? 

In this episode of Leading for Business Excellence, Laura McLaren, the Global Head of Process Experience at Tesco, provides the answer and shares practical strategies for mastering Change Management and Continuous Improvement in large organisations.

Hear why a human-centred approach with a hands-on, step-by-step method for problem-solving and skill-building is crucial.  With insights on leveraging diverse global teams and incorporating a bit of fun, she shares key points from her extensive experience in delivering significant workplace transformation.

With her vibrant perspective on leadership and change, this episode is guaranteed to inspire and energise you to rethink your approach to overcoming challenges at work.

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Minisode #45: Industry Insights - Efficiency vs. Customer Outcomes11 Jun 202400:02:48

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 

In this minisode, we’re joined by Suraj Patel, Head of Operational Strategy at Capital One.  He discusses cultural differences between sectors, emphasizing the focus on efficiency and bottom line in the utilities industry, while the financial services industry prioritises customer outcomes.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/ 

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Minisode #44: How Brands Transform from a Crisis04 Jun 202400:05:10

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, Katie Evans, Chief Marketing Officer at Burger King UK, shares examples of brands that have successfully adapted to changing consumer behaviours and expectations.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-2-driving-customer-focused-performance-improvement-with-katie-evans-cmo-burger-king/ 

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Minisode #43: Rethinking Flexible Working31 May 202400:03:02

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity.

From the perspective of sharing experience and mentorship opportunities, Emma reflects on the importance of visibility and adaptable work policies to support long-term career growth.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-for-the-future-with-emma-howard-boyd-cbe/

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Minisode #56: Purpose-Driven Success in Not-for-Profits01 Oct 202400:03:41

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explains the leadership challenges faced in not-for-profit organisation, emphasising the crucial role of a supportive community and the power of a clear purpose in mobilizing volunteers, drawing parallels to commercial sectors in the process.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/ 

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Operational Excellence Insights to Fuel Success with Marvin Cooke of Toyota Motor Europe21 May 202400:51:41

Visualise a vehicle rolling off the production line every 58 seconds.  Each one driven by an organisation at the peak of operational excellence.  Are you ready to join these world-renowned leaders in process mastery?

In the latest episode of PMI's Leading for Business Excellence podcast, we’re in conversation with the Executive Vice President of Manufacturing at Toyota Motor Europe, Marvin Cooke.

From his beginnings as an apprentice to his current role overseeing Toyota's entire European manufacturing operations, Marvin shares his journey through the twists and turns of the global pandemic and supply chain crises that have tested systems like never before, revealing the high-performance engine behind Toyota's sustained success.

Join the conversation as we explore the road to excellence, with leadership insights into translating philosophy into practical action, the importance of ‘going to see’, and the power of putting people first.

Process mastery is within your grasp.  Transform your Operations, starting today.

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Minisode #42 Banana Behaviours to Support Wellbeing14 May 202400:02:03

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 

In this minisode, we join Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks through the “banana behaviours” that you can incorporate into your life today to improve your own mental health.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-creating-a-mentally-healthy-workplace-with-jon-manning-founder-and-md-at-arthur-ellis/

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Minisode #41: The Key to Solving Tough Business Problems07 May 202400:03:42

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we dive into the power of data analysis in problem-solving as Linda Linteau, Head of Global Continuous Improvement for SGRE Service, shares her experience of the book 'Understanding Variation' by Donald Wheeler.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-6-the-power-of-a-learning-culture-with-linda-linteau/  

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Minisode #40 Leadership in the Hybrid Workplace30 Apr 202400:04:08

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
 
In this minisode, we’re joined by Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about how we can engage with the next generation in the digital workplace.
 
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-the-future-of-work-with-dr-nicola-millard-principal-innovation-partner-at-bt-digital-solutions/

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Minisode #39: Exemplary Customer Service23 Apr 202400:02:39

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 

In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/


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How did Hill Helicopters Revolutionise the Aviation Industry? With Jason Hill at Hill Helicopters16 Apr 202400:39:00

Did you know that 20% of startups fail in their first year, and less than 50% make it to their fifth year?  To help you beat the odds, Jason Hill, Chairman and Chief Engineer of Hill Helicopters, joins us in the Leading for Business Excellence studio to share his experience and views on the key ingredients for leading a startup venture.

From a childhood dream to the reality of manufacturing and approving the use of revolutionary helicopters in over 70 international markets, witness this transformative journey of an inspirational leader and learn how an unwavering passion fuelled his entrepreneurial spirit.

“In a world where everything is changing all the time, clear direction is everything, and it's the job of the leadership within the company to set and maintain that direction.”

Whether you're a budding entrepreneur, an aviation aficionado, or a leader who appreciates the art of innovation, this episode is your ticket to gaining valuable insights into Leadership excellence.

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Minisode #38: How The Environment Shapes Communication09 Apr 202400:04:05

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
 
In this minisode, we join Claire Miles, former CEO at Yell, as she reflects on the need for Leaders to communicate more regularly, honestly, and openly with employees.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire-miles-ceo-of-yell/ 

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Minisode #37: Leadership Philosophy - Confronting Fear02 Apr 202400:04:20

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
 
In this minisode, we join Jade Wilcox, MD of Wilcox Limousines, as she unpacks her relationship with fear, the power of self-talk and addressing imposter syndrome.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-the-quality-organisation-of-the-year-with-jade-wilcox-at-wilcox-limousines/

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Minisode #36: The Power of Routine Debriefing26 Mar 202400:02:31

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
 
In this minisode, we join Matt Lindley, a commercial airline and former RAF-trained fighter pilot, as he talks about the motivational power of team debrief sessions. 

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-5-speak-up-leadership-impact-and-inclusivity-with-matt-lindley/  

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Minisode #35: Creating Space for Thinking 19 Mar 202400:04:29

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
 
In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark, as we explore the positive impact coaching can have on your Leadership skills and personal development.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-invest-in-relationships-to-build-successful-teams-with-tim-schmeisser-at-kimberly-clark/  

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Customer-Centric Leadership: Insights from Charity to Commerce with Steve Vaid at Money Advice Trust17 Sep 202400:35:38

Have you ever paused to consider how well you're truly listening?
 
In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and strategic priorities, he’s set the organisation on a path to success through business excellence.
 
A customer-centric focus, prioritising improvement and impact has been a consistent theme throughout Steve’s career, evident through the experiences he recounts from his work at The Guide Dogs for the Blind Association and AMP, one of Australia's leading banks.  An advocate of sharing learning, Steve's visits to organisations renowned for their excellence in process improvement—and the subsequent integration of best practices—have inspired his teams, helped navigate challenges, and driven change.
 
Optimistic about the future of Money Advice Trust and its impact on those it serves, Steve’s insights reveal just how much positive change is possible when you make listening to your customers and thinking innovatively a top priority.

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The Leadership Blueprint for a Continuous Improvement Culture with Tony Tielen at Smiths Group PLC12 Mar 202400:36:24

Do you want a Leadership blueprint to help reshape your organisation's Continuous Improvement culture?  Are you seeking to establish a robust Continuous Improvement methodology?  Are you looking to foster a dynamic way of working?

We talk to an engineering powerhouse with a global presence in 50 countries, a workforce of over 15,000, AND an award-winning culture that embraces Continuous Improvement.  It's very clear.  A transformation of this scale begins with Leadership, a clear vision, and a purpose that guides every step.

Smiths Group PLC has meticulously identified its strengths and priorities, and this roadmap has been cascaded from the very top, fostering unity and collaboration across the organisation to turn its plans into actions.  Group Excellence Director Tony Tielen shares how they've actively worked on improving gender balance, fostering innovation, leading inclusively, and truly embodying its core values.

Learn from their experience as Tony sheds light on the challenges and triumphs of their journey.

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Minisode #34: Experience That Shapes Successful Leadership05 Mar 202400:05:04

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 
 
In this minisode, we’re joined by Mark Beazley, Chief Executive of The Kennel Club, as he reflects on his 12 years in the army and how it shaped his understanding of stakeholders, consensus, and direction. 

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-red-threads-of-effective-leadership-with-mark-beazley-chief-executive-at-the-kennel-club/

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Minisode #33: Leadership vs. Management27 Feb 202400:03:13

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by Bob Pragada, CEO at Jacobs Engineering Group, as he reflects on how competence is a foundational attribute for strong management, but Leadership goes beyond that with a higher level of caring and engagement.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-7-leading-from-the-bid-room-to-the-board-room-with-bob-pragada/

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Minisode #32: From Delight to Expectation – The Availability of Data20 Feb 202400:02:43

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by David Sheldon, former Head of CI at St John Ambulance, as he explores the role of data in managing and assessing the effectiveness of vaccination efforts during the pandemic.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/ 

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An Award-Winning Journey of Improvement with Paul Hayward at CooperVision13 Feb 202400:40:25

This isn't just a conversation; it's a masterclass in building a culture of Continuous Improvement.  Join us as we delve into the remarkable transformation at leading contact lens manufacturer CooperVision, and how Senior CI Engineer Paul Hayward led his team to success at the BQF UK Excellence Awards as they took home the prestigious Excellence in CI Culture award.

We begin at the start of their journey, as Paul talks candidly about the challenge of producing a staggering 12 million batches of one unit, in their made-to-order department every month.  This put pressure on lead times, whilst needing to maintain quality and reliability, all in a highly regulated environment.  Skip forward three years, and the initial targets have been exceeded 7-fold.  Quick to credit the dedication and hard work of the entire team, Paul explains that from the boardroom to the shop floor, the mantra has been to “work smarter, not harder”.

It’s about empowering people to challenge the status quo and creating a culture where problem-solving at every level becomes an opportunity for progress and innovation.  And their journey is far from over; with a “Trident Wall” to keep the fire for improvement burning bright, the culture of improvement at CooperVision is thriving.  This is a powerful example for organisations everywhere, showing that with the right mindset and commitment, a culture of Continuous Improvement can lead to exceptional results. 

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Minisode #31: Conflict and Collaboration06 Feb 202400:03:37

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. 

In this clip, he talks about the role of robust debates and conflict – and how they can lead to better business outcomes.    

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-3-harnessing-people-and-process-excellence-as-a-leader-with-david-callaghan/ 

 

 

 

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Minisode #30: The True Cost of Mental Health in the Corporate World30 Jan 202400:03:42

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he explains that mental health awareness in the workplace matters, not only because it’s the right thing to do, but it’s also good for business.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-creating-a-mentally-healthy-workplace-with-jon-manning-founder-and-md-at-arthur-ellis/

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Minisode #29: Mentorship Stories That Shaped My Leadership with Suraj Patel23 Jan 202400:03:00

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 

In this minisode, we’re joined by Suraj Patel, Director of Lending Portfolio and Strategy Insight at Capital One, as he reflects on the influence of leaders around him.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/ 

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A Leadership Journey Fuelled by Curiosity with Ali Bolton of the Wye Valley NHS Trust16 Jan 202400:38:42

It doesn't take a minute with the dynamic Ali Bolton to understand why people are motivated by her as a leader.  Combining enthusiasm with a method in a way that is highly compelling, Ali shares a refreshing perspective on improvement within healthcare.  It's all about small-scale testing, learning from what doesn't work, and using those lessons to innovate. We delve into the idea that failures aren't setbacks but stepping stones to better patient care and administrative processes. 

Find out how your team, too, can thrive amidst the rigour of professional growth as our conversation progresses on to the evolution of Improvement Apprenticeships within the NHS.   Ali’s optimism highlights their transformative potential, with plentiful success stories across both clinical and non-clinical teams.

This is a candid and inspiring account of a personal leadership journey that’s not to be missed, with a key message emphasising the importance of relationships, trust, and a combination of education and practical experience in effective leadership.

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Minisode #28: Communicating Impact in Business Transformation with Katie Evans09 Jan 202400:02:14

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we're joined by Katie Evans, Chief Marketing Officer at Burger King UK, as she shares her strategy for communicating to both employees and customers, emphasising the importance of transparency and understanding.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-2-driving-customer-focused-performance-improvement-with-katie-evans-cmo-burger-king/

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Minisode #55: The Power of Process Over Outcomes10 Sep 202400:02:30

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  

In this minisode, Marvin Cooke, Former Executive Vice President of Manufacturing, provides insights into how Toyota Motor Europe maintains excellence through its commitment to fundamental principles, emphasising a process-driven approach that prioritises safety, quality, and Continuous Improvement.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-operational-excellence-insights-with-marvin-cooke-of-toyota-motor-europe/ 

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Minisode #27: Predicting Innovation & The 4-Hour working Day with Dr Nicola Millard02 Jan 202400:04:47

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about the concept of a four-hour workday for knowledge workers and how it could be achieved.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-the-future-of-work-with-dr-nicola-millard-principal-innovation-partner-at-bt-digital-solutions/ 

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Minisode #26: Flattening the Hierarchy with Daniel Crump26 Dec 202300:04:12

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by Daniel Crump, Proprietor of The Greyhound Pub & Dining, as he reflects on the power of regular staff meetings and how he cultivates team engagement.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep9-learning-to-be-excellent-from-mums-garage-to-a-michelin-favourite-with-daniel-crump-proprietor-of-the-greyhound-pub-dining/ 

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Minisode #25: A Customer-Focused Mindset with Claire Miles19 Dec 202300:03:41

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.   

In this minisode, we’re joined by Claire Miles, former CEO of Yell, as she reminds us that prioritising the customer outcome and end-to-end experience is key.  So, let’s adopt a customer-focused mindset, remove unnecessary processes, and create the best possible experience for our customers.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire-miles-ceo-of-yell/  

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Minisode #24: Why Authenticity Is the Best Leadership Strategy With Mark Beazley12 Dec 202300:02:58

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 

In this minisode, we are joined by Mark Beazley, Chief Executive of The Kennel Club as he delves into the need for leaders to be approachable and open to feedback, creating a culture where team members feel comfortable challenging ideas.

Listen to the full episode here:  https://pmi.co.uk/knowledge-hub/podcast-the-red-threads-of-effective-leadership-with-mark-beazley-chief-executive-at-the-kennel-club/ 

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Minisode #23: Leadership Insights from Military Experience with Matt Lindley05 Dec 202300:03:36

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 

In this minisode, we're joined by Matt Lindley, a commercial airline and former RAF-trained fighter pilot who also flew the royal family for ten years.  Tune in as Matt talks about not making rushed decisions and the power of asking open questions.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-5-speak-up-leadership-impact-and-inclusivity-with-matt-lindley/  

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Minisode #22: How a Fresh Perspective can Transform Work with Estelle Clark 28 Nov 202300:01:17

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  

Join us as Estelle Clark explains how it’s often the fresh perspective that spots the metaphorical ‘ugly wallpaper’.
 
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-1-rising-to-business-challenges-with-estelle-clark/ 

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Minisode #21: From Values to Action - A Commitment to Sustainability with Bob Pragada 21 Nov 202300:02:12

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. 

In this minisode, Bob Pragada talks about the new Office of Global Climate Response and ESG at Jacobs Engineering Group.  This alignment with their core values and work across sectors like infrastructure, manufacturing, and security truly sets an example.  It's not just about creating the office; it's about what this signifies for their 55,000 employees and their commitment to the environment.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-7-leading-from-the-bid-room-to-the-board-room-with-bob-pragada/   

 

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Minisode #20: Adapting to Unconventional Customers with David Sheldon14 Nov 202300:02:14

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by David Sheldon, retired Head of Continuous Improvement at St John Ambulance and former Continuous Improvement Manager at the Environment Agency, as he shares an unusual perspective on customer-supplier dynamics.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/

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Minisode #19 Purposeful Leadership Through Driving For Sustainability with Emma Howard Boyd CBE07 Nov 202300:02:59

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity.

In discussing how working with purpose can drive leaders to thrive, Emma emphasises their crucial role in steering organisations towards a more sustainable future.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-for-the-future-with-emma-howard-boyd-cbe/

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Minisode #18 The Formula for Recruitment Success with Jon Darbyshire31 Oct 202300:03:30

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we are joined by Jon Darbyshire, Co-Founder & CEO of SmartSuite, as he shares the formula for attracting talented individuals without needing a large budget.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-tech-entrepreneur-shares-his-secrets-for-business-excellence-with-jon-darbyshire-ceo-of-smartsuite/ 

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Minisode #54: The Future of Work and The Challenges of Hybrid Working03 Sep 202400:04:05

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by Professor Sally Mackey of The Royal Central School of Speech and Drama as she encourages the reimagining of traditional office spaces to enhance creativity and productivity as a way of combatting challenges that some organisations may face when adjusting to a hybrid working model.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/transforming-spaces-with-professor-sally-mackey-of-the-royal-central-school-of-speech-and-drama/ 

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Minisode #17 The Process of Networking with Tim Schmeisser24 Oct 202300:02:52

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark.  When it comes to small talk, Tim has learned that sometimes you must push yourself out of your comfort zone and now sees each new face as a chance to learn and grow.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-invest-in-relationships-to-build-successful-teams-with-tim-schmeisser-at-kimberly-clark/  

 

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Minisode #16: Mastering the Art and Science of Sales with David Callaghan17 Oct 202300:01:49

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we're joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. 

Gain valuable insights and respect for the sales profession as David highlights the key elements for success.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-3-harnessing-people-and-process-excellence-as-a-leader-with-david-callaghan/ 

 

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Minisode #15: The Power of Reaching Out with Jon Manning10 Oct 202300:07:08

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  

In this minisode, we’re joined by Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks about strategies that can help significantly increase employee wellbeing.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-creating-a-mentally-healthy-workplace-with-jon-manning-founder-and-md-at-arthur-ellis/ 

 

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Minisode #14: Transitioning from Project to Process Management with Tom Greenwood03 Oct 202300:02:53

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  

In this minisode, we’re joined by Tom Greenwood, Group CEO at Helios Towers, as he talks about how they've built a culture of continuous improvement and the important steps to making successful changes permanent.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-unlocking-the-secrets-of-business-excellence-with-tom-greenwood-group-ceo-at-helios-towers/  

 

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