Leaders Listen Up – Détails, épisodes et analyse
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🇨🇦 Canada - management
13/12/2024#73🇨🇦 Canada - management
12/10/2024#72
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See all- https://gettheinsideview.com/
46 partages
- https://calendly.com/crystaldcunha/30min
42 partages
- https://www.linkedin.com/in/crystald1/
35 partages
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See allScore global : 79%
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How to Turn One-Time Buyers into Lifelong Fans: Consistency is key!
Épisode 21
lundi 4 décembre 2023 • Durée 26:15
Ever wonder why some brands have customers who are more loyal than a golden retriever? The secret ingredient is consistency!
What does consistency mean, though?
It means practicing your plays. Could you imagine how messy the football field would be if teams didn’t practice? Now put that into the context of leadership and your team.
To combat that today, we're diving into part 3 of customer experience addressing why 'Consistency is Key' in turning one-time buyers into lifelong fans and how you can dial up the C.H.A.R.M!
In this episode, I talk about:
- McKinsey Customer Service Consistency
- C.H.A.R.M Methodology
- Analyzing and actioning the different channels our customers are coming from
- How people create the Brand Promise
- Why hospitality is not common sense
- Meeting customers where they are at
…And More!
Resources
Customer Service Excellence Training:
https://gettheinsideview.com/project/customer-service-excellence/
Customer Journey Mapping Training:
https://gettheinsideview.com/project/customer-journey-mapping/
Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/
FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/
DEI Training: https://gettheinsideview.com/project/diversity-inclusion/
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos
Follow Me On Social
Facebook: https://www.facebook.com/gettheinsidevu/
Instagram: https://www.instagram.com/gettheinsidevu/
LinkedIn: https://www.linkedin.com/in/crystald1/
Twitter: https://twitter.com/gettheINSIDEvu
TikTok: https://www.tiktok.com/@crstld
The Grove IG - @groveniagara
CAA IG - @caa_national
NYX Hotel London IG - @nyxhotellondon
Jaipur Hilton IG - @hiltonjaipur
Unlocking Loyalty & Retention: Why Customer Journey Mapping is Your GPS
Épisode 20
lundi 6 novembre 2023 • Durée 16:45
Wouldn’t business relationships be easier if you had a GPS to navigate customer emotions?
Well, you can with Customer Journey Mapping, a tool I recommend that all businesses use to design customer touchpoints, guide through empathy mapping, and deliver an exceptional customer experience every time.
In today’s episode, you’re going to learn what Customer Journey Mapping is, its benefits, and how it can be used.
Finish this episode, AKA part 2, knowing how to visually see your customer's journey step-by-step and understand the state of their emotions, knowing how to unveil key moments of truth in the journey and leverage that in your value proposition, and recognizing what processes resonate with your customer most.
In this episode, I talk about:
- Understanding the journey the customer is going on
- What I mean when I say customer
- The “F” word
- he biggest benefit according to research by Forrester
- Creating a persona based on your real clients
…And More!
Resources
Customer Journey Mapping Training:
https://gettheinsideview.com/project/customer-journey-mapping/
Apply for the Fascination Workshop (November 14th, 2023): https://gettheinsideview.com/project/fascination-workshop/
Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/
FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/
DEI Training: https://gettheinsideview.com/project/diversity-inclusion/
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos
Follow Me On Social
Facebook: https://www.facebook.com/gettheinsidevu/
Instagram: https://www.instagram.com/gettheinsidevu/
LinkedIn: https://www.linkedin.com/in/crystald1/
Twitter: https://twitter.com/gettheINSIDEvu
TikTok: https://www.tiktok.com/@crstld
Disruptive Leadership: 3 Unconventional Tools for Igniting Workplace Creativity and Innovation
Épisode 11
lundi 7 août 2023 • Durée 23:12
Leaders, do you want to see a decrease in absenteeism and an increase in productivity?
In this episode, I’m delving deep into building a magnetic work culture with leadership and talent development in mind so that you can retain your top talent and attract your industry's best and brightest.
The INSIDE View’s signature Leadership Training Program dives into 7 leadership principles, and one of them is called Culture Connection. I dig into Culture Connection, sharing a few tools my team and I use with our clients to cultivate a culture of success and deliver the ultimate customer experience!
Listen and learn:
- Recent stats from Gallup about engagement, productivity, and profitability
- Understand if your company culture is happening by default or design
- Ways to welcome ideas and innovation from your team for leadership and staff development
- Ways to improve inclusion to gain new perspectives and share challenges with your team
- Ways to get your team thinking about company problems and creative solutions for customer journey best practices
…And More!
Resources
Leadership Training Program: https://gettheinsideview.com/project/lxe/
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA
Follow Me On Social
Facebook: https://www.facebook.com/gettheinsidevu/
Instagram: https://www.instagram.com/gettheinsidevu/
LinkedIn: https://www.linkedin.com/in/crystald1/
Twitter: https://twitter.com/gettheINSIDEvu
TikTok: https://www.tiktok.com/@crstld
Seven Interactive Activities That You Can Use to Educate Your Customer-Facing Staff - Part 2
Épisode 10
lundi 24 juillet 2023 • Durée 12:32
As leaders, we know that exceptional customer service is the heart and soul of any successful business. So, we've put together a list of seven interactive activities that you can use to educate your customer-facing staff and take your customer service game to the next level!
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
We'd love to hear from you: http://22243350.hs-sites.com/leaders-listen-up
Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA
Seven Interactive Activities That You Can Use to Educate Your Customer-Facing Staff - Part 1
Épisode 9
mercredi 19 juillet 2023 • Durée 17:13
As leaders, we know that exceptional customer service is the heart and soul of any successful business. So, we've put together a list of seven interactive activities that you can use to educate your customer-facing staff and take your customer service game to the next level!
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
We'd love to hear from you: http://22243350.hs-sites.com/leaders-listen-up
Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA
Revolutionize Your Customer Experience: 5 Uncommon Tips for Small Business Leaders to Achieve Mind-Blowing Results!
Épisode 8
lundi 10 juillet 2023 • Durée 20:33
Hey Leaders, We're about to unleash five out-of-the-box tips every successful small business leader uses to create a dynamic, engaging, five-star customer experience!
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
12 tangible ways to action an inclusive culture in 12 months: https://22243350.hs-sites.com/free-document
We'd love to hear from you: http://22243350.hs-sites.com/leaders-listen-up
Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA
Revolutionize Your Workplace: 3 Simple DEI Tips for Unleashing Incredible Results!
Épisode 7
mardi 4 juillet 2023 • Durée 17:15
If you are looking for the Key to unlocking a thriving, energizing and highly inclusive workplace culture, Then listen up!
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
12 tangible ways to action an inclusive culture in 12 months: https://22243350.hs-sites.com/free-document
We'd love to hear from you: http://22243350.hs-sites.com/leaders-listen-up
Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA
Revamping Your Company Culture: 5 Game-Changing Strategies for a Happier, Healthier Workplace - Part 2
Épisode 6
mercredi 3 mai 2023 • Durée 19:12
Today's episode is about revamping your company culture. We started diving into this in past weeks episode, and this is a continuation.
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
We'd love to hear from you: http://22243350.hs-sites.com/leaders-listen-up
Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA
Revamping Your Company Culture: 5 Game-Changing Strategies for a Happier, Healthier Workplace
Épisode 5
lundi 24 avril 2023 • Durée 33:20
Welcome to this episode, where we'll explore how to Revamp Your Company Culture: 5 Game-Changing Strategies for a Happier, Healthier Workplace
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
We'd love to hear from you: http://22243350.hs-sites.com/leaders-listen-up
Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA
Breaking Through Mental Roadblocks: 3 Actionable Tips to lead yourself and others!
Épisode 4
lundi 17 avril 2023 • Durée 36:06
In today's episode I'll share the one thing that gets in the way of being an amazing leader!
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
Inspiring Women Professionals Who BossUp: Learning the Ways of Women on the Rise Making an Impact: https://www.amazon.ca/dp/B0BPS95KQK
We'd love to hear from you: http://22243350.hs-sites.com/leaders-listen-up
Subscribe on my YouTube Channel: https://www.youtube.com/channel/UCAjJqa3b9ff0P0lE0vt-dnA
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