In this episode of InsHER, I sit down with Tamra Johnson, Vice President of Public Affairs for the American Property Casualty Insurance Association (APCIA). Tamra’s journey into insurance began with her work at AAA’s Public Affairs office in Washington, D.C., where she first encountered the industry’s critical role in safeguarding communities. She later joined APCIA just before the pandemic hit in December 2019 and quickly immersed herself in one of her passions: diversity, equity, and inclusion (DEI). Tamra shares how she spearheaded APCIA’s first Women in Diversity Conference in 2020, which has since evolved into the Expanding Opportunity in Insurance Conference, a forum bringing together DEI thought leaders to tackle industry challenges and best practices. Tamra discusses the importance of collaboration, both internally and with key partners like NAAIA and LAAIA, to drive meaningful progress in DEI.

Tamra also speaks to how APCIA’s DEI Leader Groups, which meet quarterly, keep the momentum going by exchanging insights and strategizing on DEI, talent development, and more. She explains the critical role storytelling plays in moving the needle on DEI, helping people understand the lived experiences of others and inspiring allyship and advocacy. I also ask Tamra about the challenges and opportunities in DEI, including continuing to push for greater representation not only for women, but women of color. Tamra also has meaningful insights into how the insurance industry can better communicate its value to young people to ensure a stronger, more inclusive future for the industry.

In this episode of InsHER, I have the pleasure of speaking with Alicia Kiser, Vice President of Human Resources at M3 Insurance. Alicia’s journey into HR began at a large, publicly traded company. She was leading leaders of teams by age 22, navigating the complexities of management and business strategy early on. She shares how this intense learning experience gave her a competitive edge and deepened her passion for the intersection of people and business. Alicia quickly realized she wanted more opportunities for impact and personal growth. Thirteen years ago, she joined M3 Insurance, where she found a dynamic environment that allowed her to be more engaged. Alicia is also a champion of diversity, equity, and inclusion (DEI), bringing a data-driven approach to DEI work by integrating scorecards, objectives, and transparent reporting into the company’s strategy.

Alicia discusses her efforts in building and nurturing M3’s Women’s Business Resource Group, which grew from a slow start to a thriving initiative that she proudly watches flourish today. Her DEI philosophy is rooted in the principle of “Give, Learn, and Do,” guiding employees to meet people where they are and create meaningful change. Alicia also speaks to how M3’s DEI efforts are measured through dashboards, aligning their internal demographics with the communities they serve, and connecting with clients and prospects in their own communities. Alicia emphasizes the importance of transparent communication, both internally and externally, so that everyone at M3 feels empowered to speak confidently about the company’s DEI efforts. Her unique approach shows how DEI can be integrated into business strategy and highlights the small yet impactful ways we can create inclusive environments, such as being mindful of the tone-setting conversations that happen before meetings.

In this episode, I dive into the inspiring journey of Lee Vuu, Founder of the Multicultural Reinsurance Insurance Association (MRIA) and Vice President at Argo Group. Starting her career as the first hire of a Chief Reinsurance Officer, Lee's role as an executive assistant provided her with a unique vantage point, offering broad perspectives and insights into the numerous moving parts of the organization. Her passion for learning has been pivotal in her career progression. Lee shares her mantra, “Find the people who are doing what you want to do and learn from them,” underscoring the importance of seeking guidance from those whose paths you aspire to follow.

Lee also discusses her creation of MRIA, stemming from a desire to address the lack of diversity in the reinsurance and insurance industries, especially at senior levels. The MRIA board was intentionally formed with a diverse range of cultural, professional, and demographic backgrounds. Lee's goal is to leverage her personal brand and visibility to support and highlight others doing great work, fostering an inclusive environment where diverse voices contribute to decision-making at the highest levels. Her belief in the transformative power of words and positive reinforcement further illustrates her commitment to nurturing a supportive and progressive industry culture.

In this episode of InsHER, I interview Kerry Macca, Founder of KM Consulting, who brings three decades of insurance experience with a special focus on digital transformation. Kerry shares her passion for the insurance industry, emphasizing how it empowers her and others to make a positive impact on people’s lives by providing customers with peace of mind. She finds fulfillment in helping clients navigate complex challenges and believes in the potential of technology and innovation to transform the industry. Kerry discussed how her expertise in risk assessment and policy structure led her to enterprise technology providers, where she discovered the exciting potential of tech and innovation.

Kerry addressed the current perception of the insurance industry as complex, impersonal, and transactional, advocating for a shift towards empathy and support during the most challenging times of clients' lives. She underscored that insurance goes beyond policies, focusing on people and their well-being, and the promise of making consumers whole again after a loss. Kerry champions service-oriented practices, excellent customer service, and transparency, emphasizing the importance of educating consumers before they file a claim. She explained how the integration of technology and data is transforming the industry, enabling companies to focus on value-added activities and improving customer experiences. Kerry also highlighted the need for diversity in the tech talent pipeline and the importance of women having mentors who resemble them, to inspire the next generation of leaders in the insurance and tech fields.

In this episode, I sit down with Marguerite Tortorello, Executive Director of the Insurance Careers Movement, to delve into her inspiring journey from working in the White House during pivotal events like 9/11 and Hurricane Katrina to discovering her passion for the insurance industry. Marguerite shares how these experiences shaped her understanding of the profound impact of helping others in times of need, leading her to fall in love with the purpose-driven nature of insurance. We explore her role in founding the Insurance Careers Movement over a decade ago, a collaborative effort aimed at showcasing the diverse talents and incredible opportunities within the insurance sector. Marguerite highlights ICM’s initiatives, including in-person events and partnerships with local high schools and colleges, designed to showcase the vibrant possibilities of an insurance career.

Marguerite's leadership is marked by intentionality and collaboration, particularly in uplifting women within the industry. Drawing parallels to the community-building and economic impact exemplified by powerhouses like Taylor Swift and Caitlin Clark, she discusses the importance of supporting and empowering female professionals. At the most recent Emerging Leaders Conference, a deliberate shift in gender representation was made, resulting in noticeable and appreciated visibility for women in leadership. Marguerite emphasizes the significance of promoting and amplifying women's voices, whether through mindful actions like gifting Taylor Swift-style friendship bracelets or small but impactful gestures on platforms like LinkedIn. She offers practical advice on supporting other women, advocating for intentional and authentic efforts to help them shine and excel.

In this episode of InsHER, I sit down with Kathryn Smith, the dynamic Managing Director of Marketing at Jencap, who shares her remarkable journey from aspiring PR queen to influential insurance industry leader. Kathryn’s career took an unexpected turn towards insurance. With a start at American Family, she later transitioned to a role at Chubb, ultimately building significant relationships that paved her way to Jencap. Now, as the Managing Director of Marketing, and host of "Flip the Cap," Kathryn celebrates the exceptional talent within Jencap, providing a platform for brokers to share their expertise and shine. She emphasizes the importance of brand awareness and the challenge of maintaining it amidst growth, asserting, “You have to stand true to that foundation.”

Kathryn also opens up about her personal life, discussing the challenges of balancing a demanding career and parenthood. She reflects on her experience with postpartum depression, highlighting the importance of support systems for women returning to work after childbirth. With a passion for mental health advocacy and a commitment to empowering others, Kathryn underscores the significance of lifting each other up in times of need. Quoting her inspiration, Sara Blakely, Kathryn reinforces the value of hiring working mothers, praising their unparalleled problem-solving skills and resourcefulness. Tune in to hear Kathryn's inspiring story, her strategies for maintaining a strong brand, and her heartfelt advice on balancing life and work.

In this episode, I interview Mallika Bender, the Diversity, Equity & Inclusion Staff Actuary at the Casualty Actuarial Society (CAS). Mallika’s journey into the insurance world was somewhat serendipitous. Always excelling at math, she majored in statistics and loved “how numbers could explain the world around us”. Her path became clear when she bought a book about careers for math majors, and “actuary” stood out as a perfect match for her skills and interests. Mallika shares how her volunteer work and passion for DEI evolved into a full-time role at CAS, allowing her to focus on increasing diversity within the actuarial profession and addressing racial and algorithmic bias in insurance pricing.

Mallika dives into the specifics of her work, discussing the major research and collaboration efforts she leads at CAS. One of her proudest achievements is the series of research papers on bias in insurance, with four already completed and five more expected this year. These papers are crucial for fostering safe spaces where actuaries can discuss and address these important issues. Mallika believes that every actuary brings unique experiences to their work, and leveraging these diverse perspectives can significantly enhance the industry. She hopes for a future where the actuarial profession thinks wider and deeper, informed by a variety of perspectives. This episode sheds light on how DEI can be applied beyond talent and pipeline issues, directly influencing the products and services offered to insurance customers.

In this episode, I sit down with Samantha Ridgewell, the dynamic Managing Director at Empower Development, to explore her journey of transforming learning and development in the insurance industry. Her keen insight into the industry revealed a gap in comprehensive training across the market, which spurred her to offer her expertise beyond her organization. Samantha's innovative approach was well-received early on, demonstrating the market's need for her solutions.

Samantha also tackles the challenge of attracting new talent to the insurance sector. Shifting from traditional university visits to leveraging TikTok, she amassed 500k views in just a few days, illustrating the platform's power in reaching job seekers. With hundreds of messages pouring in through TikTok and LinkedIn, Samantha successfully connected many with job opportunities, proving that "TikTok can change lives." She emphasizes the importance of consistency in building a social media presence, likening it to stretching an elastic band – the more you do it, the easier it becomes. Samantha also discusses the balance between deep relationships and the wide reach of social networking, highlighting the lasting impact of structured learning in today's hybrid and remote work environments.

In this episode, I sit down with Tricia Kagerer, a trailblazer in the construction industry with over 20 years of experience. Tricia began her career in claims, but it wasn’t until she found her passion for safety and construction that she realized her potential to make a significant impact. As one of the 1% of women leaders and among the 10-12% of women in the construction sector, she shares her journey, insights, and the importance of risk management for everyone in the field.

Tricia is also the acclaimed author of "The B Words: 13 Words Every Woman Must Navigate for Success". Inspired by her own leadership role in a non-traditional field, Tricia interviewed 50 women, chronicling their stories across different career phases, all linked to various "B" words. Her favorite? Belief – particularly concerning limiting beliefs imposed by societal and media messages. Tricia’s mission is to dismantle barriers in non-traditional careers, encouraging girls and women to pursue a role where they find the most passion.

In this episode, I’m thrilled to welcome my first international guest, Cristina Galindo of Birdeo. Cristina is deeply involved in diversity, inclusion, and the sustainability of the insurance workforce. She shares her unique journey at Birdeo, highlighting her early focus on sustainability before it became a mainstream focus. Cristina also discusses her commitment to hiring individuals who change the world.

I also delve into Cristina’s work with the Insurance Families Network, which she joined after the Dive In Festival in 2018. As a steering committee member, Cristina has been instrumental in making the insurance industry more welcoming for families. She talks about the importance of normalizing diversity for women at work and men at home, emphasizing the power of supporting families of all shapes and sizes.

In this episode, I delve into the inspiring journey of Laura Deutscher, an experienced Corporate Board Member and former Global C-suite executive, who stumbled upon insurance as a solution to better balance her professional aspirations with her role as a mom, and she never looked back.

Laura strived for roles where she could pursue work that makes meaningful impact on DEIB. Central to Laura's vision is the creation of a passionate community committed to driving change and raising awareness about the myriad opportunities within the industry. She discusses how this vision came to fruition with the STEMConnector Women in Insurance Initiative Catalyst Committee.

Through her unwavering passion and dedication, Laura continues to pave the way for a more inclusive and vibrant future in the insurance industry.

In this episode, I sit down with Taylor Jones, Partner and Vice President of Business Development at Questpro Consultants. Taylor shares her remarkable journey from being a first-grade teacher to finding her passion in the insurance industry, all thanks to a friend's enthusiasm about their job at Lockton Dallas.

Taylor emphasizes how her participation in associations like RISE, IICF, and YRP has significantly contributed to her professional development. She discusses the invaluable skills she has acquired, including time management, confidence, networking, and sales techniques, through volunteering and collaboration with industry peers.

In this episode, I’m joined by Jamala Arland, President & CEO, US Life Companies at Genworth. Jamala is a remarkable leader in the insurance industry. Growing up in Barbados, Jamala discovered her passion for actuarial science early on after meeting the island's only actuary, an experience that set the foundation for her impressive journey in insurance. Jamala quickly recognized the pivotal role of insurance as a safety net for individuals and businesses, highlighting the critical importance of customer experience. Jamala shares her pride in being part of an industry that profoundly impacts lifestyle and quality of life by offering protection and security.

Jamala's story is also one of compassionate leadership, shaped by her own experiences of navigating the intersection of career and personal life, including the challenges of starting a family while in a leadership role. She reflects on the importance of empathetic management, drawing from her own journey of infertility and the support she received from her supervisor who understood her struggles. This experience inspired Jamala to embrace a leadership style that integrates the whole person, creating space for employees to be fully human at work. Jamala emphasizes that compassionate leadership doesn't mean compromising on accountability but rather fostering a culture where people feel seen, supported, and empowered to bring their best selves to work. She likens balance to yoga, emphasizing the importance of sharing the load and nurturing all facets of life to prevent burnout and optimize what matters most.

In this episode, hear the story of Emily Merola, Senior Vice President of Property & Casualty at Assurex Global. Emily's journey is a testament to the power of human connection in shaping a successful insurance career. From internships, to major carriers, to her current pivotal role as a connector at Assurex Global, Emily is focused on fostering genuine connections among diverse cultures and leaders.

Connection is also what inspired Emily to create the Assurex Global Women's Network (#AGWN) in 2023, a platform aimed at empowering women and men across partner firms through learning and networking opportunities.

Through heartfelt shoutouts to her female team and emphasizing the importance of knowing one's why, Emily encourages listeners to embrace authenticity, seek wise counsel, and boldly pursue their aspirations. Join us as we delve into Emily's inspiring journey and the transformative power of meaningful connections.

In this episode of InsHER, I sit down with Meghan Leary, Head of Business Development at One80 Intermediaries. Meghan discusses her involvement with the non-profit organization, the Pink Agenda, dedicated to supporting awareness for premenopausal breast cancer. It's a cause deeply personal to her, as Meghan’s close friend tragically lost her battle with the disease. Meghan's dedication to honoring her friend's memory fuels her commitment to uniting the industry in a collective effort for good.

She advocates for organizations to embrace corporate social responsibility by supporting non-profits, emphasizing how such initiatives foster unity and collaboration toward a common cause. Meghan stresses the importance of community involvement for organizations, where we can recognize each other on an equal human level, particularly as younger talent increasingly values connection and purpose beyond profit.

In this episode, I dive into the dynamic world of risk management and insurance with the insightful Silvia Diaz-Roa. Silvia, who initially embarked on a career in law, found herself captivated by the intricate realm of claims management and mitigation. Her journey led her to advocate for greater access to the wealth of data entrenched within the insurance industry.

Silvia's perspective is refreshingly forward-thinking, as she champions the integration of artificial intelligence to enhance our processes and elevate business intelligence within the realm of risk management. However, amidst the technological advancements, Silvia emphasizes the enduring value of human relationships and empathy.

In this episode of InsHER, I delve into the inspiring journey and insights of Leanne Berry, VP of Distribution at Vantage Risk, and a dynamic professional in the insurance industry who advocates for empowerment, connection, and continuous growth.

An advocate for women in insurance initiatives, Leanne finds fulfillment in mentorship and hands-on leadership roles in these groups. She is passionate about creating safe spaces for women to learn, grow, and succeed. Leanne urges women to support and uplift each other as they climb the career ladder, fostering a culture of empowerment and collaboration.

Join me and the vibrant Tandeka Nomvete as we discuss her journey to redefine risk and reshape the perception of insurance careers. Tandeka shares her inspiring path to the world of risk management, leading her to the Spencer Educational Foundation – a non-profit dedicated to funding tomorrow's risk management and insurance leaders.

Tandeka notes the scarcity of risk management programs in colleges and universities and the challenges in attracting students to the insurance industry. Together, we delve into the misconceptions that have plagued the industry's reputation and tarnished its appeal.

In her role at Spencer, Tandeka collaborates with universities to unveil the possibilities within the insurance industry. Through strategic partnerships and direct engagement with students, they are revolutionizing the perception of insurance careers, dispelling myths, and illuminating the vibrant paths awaiting future professionals.

In this episode, we'll explore Amy's journey from identifying a gap in the industry to taking bold action. Faced with the absence of an association catering to young talent like herself, Amy decided to create her own solution. Thus, Rising Insurance Star Executives (RISE) was born in 2017. Under Amy's leadership alongside an all-female team, RISE has blossomed into a vibrant community with hundreds of members.

Throughout our conversation, Amy shares valuable insights into the importance of mentorship, relationship-building, and career growth. She underscores the significance of visible female leadership and discusses ongoing efforts to promote equity, especially concerning caregiving policies.

Amy expresses gratitude for the inspiring women CEOs who are already leading the charge for gender equality in insurance.

In this episode, I had the pleasure of spending time with Ryann Foelker and Gwen Olson from American Family Insurance, who are reshaping the landscape of insurance product design by placing the customer at the heart of everything they do. Their unwavering commitment to customer-centricity and empathy underscores their dedication to addressing the evolving needs of their clientele.

Join me as we explore how Foelker and Olson's visionary leadership champions the power of compassion in problem-solving, demonstrating the invaluable contributions of women leading transformative initiatives. 

For this first episode, and before I welcome any guests, I want to tell you a bit more about me and why I decided to start this podcast.

In this episode of InsHER, I sit down with Elle Slattery, attorney and partner at Taylor Nelson PL, a boutique law firm specializing in transportation law. Elle shares her journey starting from her background in regulatory compliance at an executive agency in Washington, D.C., and how she quickly immersed herself in the complexities of commercial insurance within the transportation industry. She describes the steep learning curve she faced, from reading and understanding intricate policy details and learning the nuances of cargo insurance and other coverage types. Elle's dedication to learning the role insurance places for her clients, as well as her compassion and empathy, make for a perfect combination to assist those in a time of need.

Throughout the conversation, Elle highlights the unique culture within transportation law, noting the supportive community among attorneys who all learned on the job and their willingness to help whoever is next in line. She discusses the growing presence of women in transportation law and the broader industry, emphasizing how women are increasingly taking on leadership roles, from drivers to CEOs in family-owned businesses. Elle’s passion for fostering this growth is evident as she advises clients on implementing policies that promote gender diversity. With her legal expertise and dedication to creating impactful change, Elle not only excels in her field but also empowers women to pursue careers in transportation law, showcasing the dynamic opportunities available in this evolving sector.

In this episode of InsHER, I'm thrilled to share the story of Chartenya Cleveland, Director of Underwriting Solutions at The Hanover. With nearly two decades of experience, and an innate instinct to jump in and help, Chartenya has not only mastered underwriting, but has made major strides in organizational initiatives and non-profit involvement. Chartenya is a curious problem-solver, where she sees a gap, she finds a meaningful way to fill it. She mentions twice an analogy of never fixing a sprained ankle with a band-aid – every challenge deserves the care and time to find a long-term solution and not the quick fix.

Chartenya humbly speaks to the leadership roles she's embraced, and the groundbreaking initiatives she's led at The Hanover, including launching a quarterly newsletter that has transformed internal communication and inspired company-wide connection. She also shares her impactful community work, founding her own 501c3 entity. Chayce Jreams, Inc. empowers the underprivileged youth to overcome obstacles by mobilizing the caring power of communities. Chartenya also leads the steering committee of the Houston chapter of the Association of Professional Insurance Women (APIW). Chartenya’s dedication to servant leadership and her commitment to raising her hand to volunteer to solve real challenges is nothing short of extraordinary.

In this episode of InsHER, Shardae Cobb, Director I IC, Liability Product, Global Risk Solutions NA at Liberty Mutual Insurance, shares her remarkable journey from a track star at UNC Chapel Hill to a trailblazing woman in the insurance industry. After spending her first year post-college running professionally, Shardae began exploring career options, landing her first role at Liberty Mutual, thanks to a chance encounter with a Liberty representative at her home. Despite facing initial rejections when pursuing underwriting, her persistence paid off when she boldly expressed her aspirations to an RVP during an interview for an underwriting assistant position. This direct approach not only secured her the role but also set her on a path to becoming a successful BOP small business underwriter. Shardae's career took off from there, with significant milestones at Philadelphia Insurance Company, Chubb, and a return to Liberty Mutual, where she expanded her expertise from tactical underwriting to product management.

Throughout her journey, Shardae has consistently demonstrated the power of curiosity and confidence. She attributes much of her success to her relentless pursuit of knowledge, a value deeply instilled by her father, a former NFL player, who taught her that while careers can be taken away, knowledge is forever. Shardae also offers a refreshing perspective on the concept of imposter syndrome, challenging the idea that women must "fix" themselves rather than addressing the environments that contribute to such feelings. She also highlights the critical role of sponsorship in the insurance industry, emphasizing that the influence of those sponsors is critical. Shardae passionately advocates for confidence as an essential skill for the next generation, urging young professionals to use their voices and believe in their ideas, as these are the driving forces behind innovation and progress in a rapidly evolving industry.

In this episode of InsHER, I dive into the inspiring journey of Angela Lee, Director of Claims Operations at Marsh McLennan Agency (MMA). Angela's career is a testament to the power of curiosity and continuous learning. From the early days of her career, her desire to deepen her knowledge and build meaningful relationships set her apart. Angela’s commitment to personal growth and development—without necessarily pursuing a promotion—has shaped her success. She shares invaluable insights on how to become a technical expert in the insurance field, emphasizing the importance of continuing education and the pivotal role networking played in her career.

Angela's passion extends beyond her personal achievements; she has also cofounded the Asian American Insurance Network (AAIN). Two years ago, recognizing a gap in support for Asian American professionals in the industry, Angela and her co-founders established AAIN to foster mentorship, networking, and cultural awareness. The network has since grown to over 2,000 members, reflecting Angela’s belief in the need for such an organization and its impact on future generations, including her son, a risk management and insurance major. Angela’s message to young professionals is clear: embrace your curiosity, seek out what “lights your fire”, and continue to challenge yourself to grow.

In this episode, I sit down with Michelle Raue, Executive Vice President and Chief Claims Officer for Preferred Mutual Insurance Company. As the top of her class, she learned the importance of stepping out of her comfort zone, embracing the role of a Southern girl who mastered football talk to fit in at work. Michelle shares her perspective on the evolving gender dynamics in insurance, noting that male allies are increasingly advocating for women's expertise and ensuring the right people are hired for the job. Yet, she acknowledges that women still face unique challenges, balancing professional aspirations with familial responsibilities. Michelle emphasizes the importance of letting go of perfectionism and embracing "good enough" as a healthy standard.

Michelle is passionate about the vital role claims play in the promise of insurance, meeting clients during their most vulnerable times. She stresses the importance of empathy in these interactions, which is mirrored in mentorship. Michelle is deeply committed to mentoring the next generation of insurance professionals. Her mentorship philosophy revolves around active listening, emotional intelligence, and creating a safe space for honest conversations. Michelle advocates for both internal and external mentorships to gain a broader worldview and believes women mentors are crucial in navigating the unique challenges faced by women in the industry. With her initiative to implement unlimited PTO at her organization, Michelle championed flexibility, ensuring that employees can prioritize family without the stress of managing time off. Her dedication to empowering others and fostering a supportive environment makes it no surprise she was named RISE Mentor of the Year.

Join me for this episode of InsHER as I sit down with Meg Green, Senior Editor at Insurance Insider. With a prolific career spanning decades in insurance journalism, Meg has made significant strides. Meg has become a prominent voice in the industry. She has conducted over 40 webinars, hosting panels, fireside chats, and 1:1 interviews with industry leaders. Her passion for interviewing has led her to engage with well over 3,000 individuals, delighting in the insights from the many smart minds within the industry.

Meg delves into her experiences and observations from years of interviewing, particularly highlighting the intrigue of CEO interviews where video captures nuances like body language and facial expressions. She also reflects on a 2000 event where the agenda for wives consisted of shopping trips and garden tours, a program that only slightly evolved the following year. Meg emphasizes the importance of diversity to break such stereotypes and notes that companies are starting to recognize the value of diverse organizations. Meg believes that insurance, being a relationship-focused business, needs broader conversations to make everyone feel comfortable and included, even down to the choice of giveaway items. Tune in for an engaging episode filled with Meg's wisdom and vision for a more inclusive industry.

In this episode of InsHER, I sit down with Lisa Chines, Senior Client Advisor at Marsh, who brings over 20 years of experience in the marine and energy sector. Hailing from Brooklyn, NY, Lisa shares how her upbringing by hardworking immigrant parents from Italy instilled in her a passionate work ethic and a drive for continuous learning. Starting her career in insurance as an administrative assistant, Lisa's ambition was quickly recognized by her manager, propelling her into the world of underwriting. Her journey led her to make a bold move from New York to Houston, TX, a city she now proudly calls home. Lisa’s story is one of resilience, authenticity, and staying true to oneself, traits that have garnered her immense respect and trust in the industry.

Lisa reflects on her remarkable career journey, from attending the Houston Marine & Energy Insurance Conference 20 years ago to now serving as its President. Her NY accent and direct approach have not only made her a standout professional but also a trusted advisor in her field. Lisa discusses the importance of being genuine in every interaction and how her authenticity has been a cornerstone of her success. Join me for an inspiring conversation with Lisa Chines as she shares her insights on career growth, the significance of hard work, and the exciting opportunities that come with embracing one's true self in the insurance industry.

In this episode, I interview Stacey Divers-Turner, a servant leader with over 35 years of experience in the insurance industry. From shaping strategic policies at Allstate, Nationwide, and Farmers Insurance to optimizing distribution channels and recruiting small business owners, Stacey has seen firsthand how diverse talent can thrive in insurance. Now, as a career ownership coach, she’s passionate about helping others discover new opportunities, guiding individuals from all backgrounds to leverage their strengths in meaningful ways. Stacey shares how her experience in compliance, project management, and sales leadership prepared her to coach professionals into business ownership. 

We also explore the evolving role of women in business, the power of mentorship, and the shift from corporate careers to entrepreneurship. Stacey emphasizes that success isn’t about fitting into a mold, but about having the right support and recognizing your unique value. She discusses how women are creating businesses that align with their lives, breaking through barriers of ageism, and redefining leadership on their own terms. This conversation is packed with insights on transforming your career, building a mission-driven business, and embracing the confidence that comes with experience.

In today's special episode of #InsHER, I sit down with Diana Patton, the Rise Advocates® Academy, and International Speaker, Consultant, and Author. Diana founded the Academy in 2016 to empower professional women by helping them build confidence, embrace their personal journeys, and advocate for themselves and others. She equips women with tools to navigate workplace challenges and drive meaningful change. Additionally, her Rise with Diana platform offers coaching, consulting, and corporate training to foster inclusive workplace cultures.

Reflecting on her journey, Diana acknowledges the struggles of past generations, particularly her grandmother, who overcame systemic barriers. She remains committed to ensuring women feel valued, understand their worth, and rise above external validation, even as DEI initiatives face challenges. Her defining moment came in 2020, prompting deep self-reflection and a focus on character, resilience, and internal strength. She emphasizes that true power comes from within, beyond titles and appearances, and encourages women to embrace their authenticity, personal growth, and leadership without diminishing others.

• Join Diana's March 9, 1 PM CST webinar: https://lnkd.in/gUu6akWq. Also, attached is a graphic for the webinar.
• Sign up for weekly downloads that Diana shares every Monday, Wednesday and Friday at 9am: https://lnkd.in/gHPvq_Aj

In the season 1 finale, I sit down with Shannon Alfonso, recently retired insurance executive who led Marsh McLennan Agency’s Florida Region to remarkable success during her nearly 30-year career. From an unplanned start in underwriting to becoming the region’s first female CEO, Shannon’s story is one of curiosity, courage, and staying true to her core beliefs. She shares how a willingness to learn, embrace new challenges, and build strong teams shaped her journey. Shannon reflects on overcoming imposter syndrome, trusting her instincts, and the pivotal moments that defined her career. Her advice for aspiring leaders? “You very well can be the right fit. You just have to embrace it. Be confident. Go for it.”

Now retired at 54, Shannon reveals why she chose to step away from the corporate world while at the peak of her career, challenging the traditional norms of retirement. She speaks candidly about the sacrifices she made for her career and how those shaped her decision to prioritize time with her family. Shannon shares how she's embracing the next chapter with rest, reflection, and the freedom to pursue meaningful work on her own terms.

In this episode, I’m joined by Janice Kowell, Managing Director and U.S. & Canadian Marine Cargo and Logistics Leader at Marsh, whose remarkable 30-year career is full of inspiring lessons and the power of self-advocacy. Janice shares how insurance “found her” fresh out of college, starting in a clerical role but quickly recognizing opportunities to make a meaningful impact. With the support of her mentor, she embraced challenges, introduced efficiencies, and moved into management within just three years. From being a young woman navigating the corporate landscape in Texas to taking courageous steps that defied age and gender expectations, Janice proves that knowledge is the foundation of confidence—and confidence can conquer any barrier.

Throughout her career, Janice learned the importance of belonging, mentorship, and advocating for oneself. She reflects on her bold move to the Pacific Northwest, where she rediscovered community, and built new connections. Now a mentor herself, Janice shares her approach to empowering others, encouraging them to set goals, take risks, and champion their own growth. She offers advice for overcoming self-doubt by imagining the advocacy we’d show for someone we love. As she reflects on her career, Janice wishes she had taken more risks sooner, a powerful reminder to all of us to be brave, clear in our ambitions, and unafraid to ask for what we deserve.

In this episode of InsHER, I interview Vanessa Sims, the Director of Diversity, Equity & Inclusion at the WSIA Diversity Foundation. With a background in financial services, Vanessa shares her journey of being called to a role where she could make a deeper, more meaningful impact. We discuss how the WSIA Diversity Foundation focuses on attracting diverse talent, fostering inclusive workplaces, and reimagining association governance to create sustainable change in the insurance industry. Vanessa emphasizes the importance of embracing diverse lived experiences, particularly in the E&S segment, which thrives on innovation and relationships. By intentionally seeking talent outside traditional risk management paths, WSIA is broadening the pool of future insurance leaders.

Vanessa also highlights the power of collaboration with industry organizations like NAAIA, LAIA, and NAIC, advocating for a “better together” approach to DEI initiatives. She shares her wisdom on “working with the willing,” focusing energy on promoters rather than convincing skeptics, and explains why ignoring diversity poses significant risks to the future of the industry. For those passionate about making a difference in environments where DEI doesn’t seem a priority, Vanessa offers heartfelt advice: "Follow your heart. Follow your heart and your values. Your heart will lead you to the right thing to do within your area of influence.” 

In this special episode of InsHER, I welcome my first-ever male guest, Tony Chimera, Chief Talent Officer at Westfield Specialty Insurance, alongside his colleague Anna Kodryanu, SVP of Distribution. Their inspiring partnership began at an industry event where Anna courageously voiced feelings of imposter syndrome. Tony responded with a thoughtful gesture—a book on the topic—and their professional relationship blossomed from there. Together, we explore how their journey reflects the power of allyship and the importance of fostering inclusion within the insurance industry.

Tony shares his commitment to being an active presence at events designed for women and underrepresented groups, emphasizing the value of listening, learning, and pushing beyond comfort zones. Anna praises Tony’s genuine dedication to changing the narrative in insurance, highlighting how his advocacy goes beyond networking to creating meaningful change. From tackling workplace stigmas to empowering women to redefine their roles with confidence, Tony and Anna emphasize the progress being made in DEI efforts and the collective responsibility to ensure all boats rise with the tide.

In this episode, I’m joined by Emily Glanz and Katie Hensley, two incredible women whose journeys into insurance, while rooted in family ties, couldn’t be more different. Emily grew up immersed in the industry, with a father who’s a 30-year veteran and a mother who made insurance decisions as a CFO. Katie, on the other hand, found her calling after her father’s near-fatal workplace accident, driving her to make the workers’ compensation claims process better for others. Today, Emily leads in P&C insurance, representing construction and lumber clients, while Katie specializes in the metalcasting and foundry industries. Both share a profound respect for their clients, which they demonstrate by showing up—literally—with site visits, proper gear, and a commitment to truly understanding their needs.  

Beyond their impressive careers, Emily and Katie share a unique friendship that has been a cornerstone of their personal and professional growth. They speak with admiration for each other and the safe space they’ve created to navigate the challenges of their careers. Their advice? Find a mentor, foster curiosity, and lift others as you climb. Both are also proud moms, seamlessly integrating their family lives with their passion for the industry. From Emily’s daughter hosting a lemonade stand at Cottingham & Butler to Katie’s son proudly displaying his foundry casting next to his baseball trophies, their stories show how deeply they value and celebrate their work. 

In this episode, I interview Gina Butchin, Senior Director of Marketing Communications at Nautilus Insurance Group. Gina shares her incredible journey from a fresh graduate navigating her way into the insurance industry to becoming a seasoned marketing leader known for her strategic acumen and creativity. With over three decades of experience, she talks about her early days at Scottsdale Insurance Company, the pivotal moments that shaped her career, and her passion for building dynamic, impactful communication strategies. Gina’s insights highlight the evolution of marketing within the insurance space and her belief in the power of strong internal and external communications to drive organizational success.

Beyond her professional achievements, Gina opens up about her personal journey of overcoming adversity. Born with a bilateral cleft lip and palate, she candidly discusses the challenges she faced growing up, the impact of her life-changing surgeries, and the process of embracing her differences. Her story inspired her to write a deeply personal book and become a powerful advocate for children and parents facing similar experiences. Gina's message of self-acceptance, authenticity, and the importance of finding one’s voice resonates throughout the conversation, offering valuable advice for anyone struggling with insecurities. Her empowering narrative reminds us that our unique qualities can become our greatest strengths.

In this episode, I interview Anita Farmer, Senior Vice President and Practice Leader for the Northeast Marine division at Lockton Marine, to discuss her inspiring 30-year journey in the marine insurance industry. Beginning her career in 1987 as a secretary in maritime insurance, Anita quickly fell in love with the industry and seized every opportunity to grow. Fast forward three decades, and Anita found her dream position at Lockton, where she was hired to lead the Northeast marine region. Today, she reflects on her initial surprise at the full scope of responsibilities she now holds, including managing the business, budget, and team development. Anita expresses her deep gratitude for Lockton, where her contributions are valued and her professional growth is continually supported.

Anita’s career has unfolded alongside shifts in the industry, and she’s witnessed remarkable progress for women. While the journey is far from over, she notes a significant shift: women are being given true leadership roles, enabling them to drive change. Her vision of leadership is one of empathy and mentorship, empowering her team and embracing challenges as opportunities to build a better environment for those who follow. Anita is a servant leader who believes in advocating for the next generation, encouraging them to act confidently and never apologize for their uniqueness. Her message to women is powerful: "You are a brand. Continue to develop it, and don’t apologize for who you are.” 

In this episode, I sit down with Nikki Brandt, Owner and President of NB Talent, whose journey from public relations to insurance has been driven by practicality, passion, and an entrepreneurial spirit. Nikki began her career in commercial insurance underwriting in 2007, a role she initially took for financial stability but quickly fell in love with. Over the years, she built a successful career across underwriting, marketing, and then as a commercial producer, where she cultivated a substantial client base. It was through this work that Nikki recognized a gap in the recruiting space – specifically, the need for a firm dedicated to finding the right fit for insurance roles. In 2021, Nikki took the leap and founded NB Talent, a firm that exclusively matches high-caliber talent with industry-leading companies, all while balancing her career aspirations with family life. 

Nikki shares the unique philosophy behind NB Talent and how she chooses her clients with care, based on culture, reputation, and flexibility – traits she values both personally and professionally. As a strong advocate for flexible work, Nikki speaks candidly about the shifting dynamics in the workforce, especially for women balancing career and family. She’s passionate about empowering women to know their worth, often guiding clients on salary negotiation and encouraging them to keep their resumes polished and take interviews for confidence-building. Nikki believes that embracing flexible and even part-time roles can unlock more potential in the industry, and she’s dedicated to leading by example.

In this episode, I speak with Anne Marie Elder, Global Chief Underwriting Officer of Specialty Insurance at AXA XL, to explore her inspiring career journey and her passion for the marine industry. Anne Marie's path began with her studies in marine insurance at the U.S. Merchant Marine Academy and service as a commissioned officer in the U.S. Naval Reserve. With over 30 years of insurance experience, she shares pivotal moments from her career, from her early days as a trainee in New York City to leading AXA XL’s global specialty strategy across marine, aerospace, political risk, and niche markets. Anne Marie’s story is one of strategic vision and a relentless pursuit of leadership, including taking detours to acquire the skills needed to excel.

Anne Marie’s passion extends beyond business, as she champions inclusion, diversity, and bringing one’s full self to work. In a candid conversation, she opens up about coming out in a professional setting. She shares how embracing her true self transformed her leadership style, making her a more authentic, compassionate, and effective leader. Anne Marie offers invaluable advice for those who feel the need to mask aspects of their identity at work, emphasizing the power of authenticity and the importance of creating inclusive environments. We also explore the importance of authentic mentorship and the evolving landscape for women in the insurance industry. With impending retirements on the horizon, she stresses the need to prepare women for future leadership roles by providing visibility, coaching, and opportunities to build their skills and confidence. 

In this episode, I speak with Tinsley English, an operational leader and passionate advocate for women in the insurance industry. Tinsley’s journey is a unique one—she’s among the rare individuals who chose a career in insurance right from the start, drawn to the stability it offered. Now, 25 years later, she’s a seasoned expert, lighting up whenever she helps women find their own calling in the industry. Tinsley’s commitment to empowering women is not just professional but deeply personal, as she recently channeled her passion into self-publishing a book. Written in just 60 days, the book is a blend of practical wisdom and heartfelt guidance, aiming to inspire women at all stages of their professional journey.

Tinsley shares the concepts of "Grit, Growth, and Gumption," which form the core of her book. She dives into the importance of self-care in the pursuit of professional grit, the challenges and rewards of personal growth as a leader, and the power of taking calculated risks with gumption. Her message is clear: to truly thrive, women must be willing to break out of their comfort zones and take chances on themselves. Tinsley hopes her book serves as a toolkit for setting and achieving "north star" goals, and she offers a heartfelt message to her younger self, and to all women, about embracing their unique voices. 

In this roundtable episode, I had the pleasure of speaking with the seven incredible women who came together to form WISE: a community dedicated to supporting and uplifting women in wholesale and specialty insurance. What started as a casual happy hour among colleagues quickly evolved into an empowering network focused on fostering relationships, mentorship, and inclusivity. Leah Ohodnicki, Mallorie Harper, Shawnae Bentley, Kathy Colangelo, Dana DiLullo, Dawnmarie Black, and my first returning guest, Meghan Leary, share how WISE was built organically from existing friendships and a shared desire to create a welcoming space. From helping newcomers navigate industry events to expanding professional networks, these women emphasize that true success comes from connection, collaboration, and showing up for each other.

We also dive into the power of authenticity, the role of male allies in advancing women’s careers, and the importance of building confidence early on. The guests reflect on their own journeys, offering advice to younger women on embracing their strengths, speaking up in the room, and trusting that they belong. As WISE continues to grow, the focus remains on keeping the community open, supportive, and free from expectations. Whether you’re new to the industry or a seasoned leader, this conversation is a powerful reminder that you don’t have to navigate your career alone.

Interested in learning more about WISE? Contact connect@wiseinsurance.org and include InsHER podcast in the subject line.

In this episode, I speak with Emily Yoo, who has a unique blend of consulting and insurance expertise. Emily shares how her consulting career, driven by her passion for making a lasting impact, led her to the world of insurance when she received a call from Tokio Marine North America. From there, her journey began, allowing her to leverage her skills in strategy and problem-solving in an industry she believes is crucial to society’s well-being. As someone who thrives on tackling complex challenges, Emily explains how insurance, like consulting, gives her the chance to help companies solve critical issues with a broad market perspective. Her passion for always leaving situations better than she found them shines through in our conversation.

Emily also talks about the opportunities that insurance offers for anyone looking to make a name for themselves, noting the industry’s innovative push in areas like AI experimentation. She shares her thoughts on the power of individual impact in supporting diversity and inclusion, particularly in assembling diverse teams and mentoring those who need it most. Emily emphasizes the importance of broadening our circles beyond the familiar to foster understanding and ensure that diverse voices are heard and valued in the workplace. 

In this episode, I sit down with Noelle Codispoti, Head of the Academy at the Risk & Insurance Education Alliance and Co-Founder and Chief Transformation Officer at Verto. Noelle shares her journey from being a first-generation college graduate with a passion for math to pursuing actuarial science. She reflects on how a high school teacher’s discouragement from becoming a math teacher led her down an unexpected but fulfilling path in insurance. We discuss the industry’s tendency to focus on specific skills while overlooking the many who, like Noelle, find insurance unexpectedly and make a profound impact. Noelle also speaks to an authenticity study conducted with Verto which revealed a disconnect between what insurance companies advertise in job descriptions about the role and company culture vs. the reality, highlighting the need for more transparent and trustworthy communication from hiring managers.

One of the most impactful parts of our conversation was when Noelle shared her approach to engaging students at an early age, changing the perception of insurance as a career. She recalls a visit to a third-grade class where she used a wooden castle and cartoon cutouts to teach children about risk management and insurance, making it relatable and fun. Noelle emphasizes the importance of getting insurance professionals involved in sharing their stories with students to inspire the next generation. Her passion for helping students see insurance as a viable and rewarding career path shines through, and she truly believes that education can transform the future of the industry.

In this episode, I interview Tracey Swift, Editor-in-Chief and the founder of HigherEd Risk, to discuss how risk management goes beyond insurance. It's about asking the right questions, fostering resilience, and empowering businesses to proactively navigate uncertainty. Tracey’s journey spans both brokerage and higher education, including nearly eight years at Arizona State University, where she built a risk management program that complemented the university’s mission. From implementing policies to protect minors on campus to shaping boardroom discussions on strategic risk, Tracey has consistently focused on making risk management proactive, accessible, and aligned with long-term goals. 

Post-pandemic, Tracey saw an increased appetite for risk awareness at the board level, leading her to create a platform that delivers actionable intelligence in a concise, digestible way. Taking a leap into entrepreneurship was a risk in itself, but Tracey embraced the challenge, leveraging LinkedIn to build her brand and connect with like-minded professionals. She shares valuable insights on the power of consistency, authenticity, and patience in building an online presence. We also discuss the importance of getting young women into strategic meetings early in their careers, ensuring they gain visibility and access. 

In this episode, I interview Valkyrie Holmes, founder and CEO of Faura. Valkyrie and her female co-founder are working at the intersection of climate, insurance, and technology. Valkyrie’s journey is incredibly impressive - from working at NASA, to engineering for SpaceX’s Falcon team, and now leading a female-founded startup tackling the insurance crisis of natural disasters. She shares how insurance plays a crucial role in society’s resilience, and why it’s time to rethink traditional risk models. Instead of just identifying high-risk properties, her company is pioneering solutions to make them more insurable, offering underwriters actionable insights grounded in climate science.

Valkyrie also shares the power of putting yourself out there, and why young people shouldn’t wait to chase big opportunities. She opens up about the importance of visibility for women in leadership in niche and interesting industries, especially STEM, and her commitment to helping other women and young founders. Like many, Valkyrie didn’t plan to work in insurance, but it has become an industry she loves and respects, and she is here to make it better in more ways than one. 

In this episode of InsHER, I interview Dr. Cindy McGovern, the First Lady of Sales® and CEO of Orange Leaf Consulting & Academy, to explore her philosophy that sales is a life skill. Dr. Cindy realized the basis of sales is really helping, persuading, and educating. This inspired her to create a consulting company and online training academy, designed to help independent insurance agencies. Dr. Cindy calls herself a “helpaholic”, so naturally she loves to help professionals, especially women, embrace their authentic selves and take control of their personal brand.

Cindy’s passion for helping others succeed shines through as she shares insights on overcoming roadblocks, breaking into male-dominated spaces, and ensuring that women are the ones writing their own narratives. Whether we realize it or not, we are always selling: our ideas, our expertise, and ourselves. 

For the first-ever roundtable episode of InsHER, I had the privilege of sitting down with four incredible female leaders at RGA Insurance: Laura Cockrill, Sandi Hubert, Tonya Blackmore, and Stephanie Koch. Throughout our conversation, a recurring theme emerged: RGA’s deeply rooted culture of collaboration and support. These women emphasize a workplace where success is measured by collective achievement rather than individual wins. They discuss how mentorship, sponsorship, and modeling inclusive leadership have become key factors in fostering a culture where women feel empowered to voice their ambitions and take on leadership roles. With the influence of trailblazers like Anna Manning, RGA’s first female CEO, they’ve seen meaningful progress in the advancement of women across the organization.

Looking ahead, these leaders share their hopes for the future, both within RGA and the broader insurance industry. They highlight the importance of widening the talent pipeline, ensuring more women have opportunities to rise into leadership roles, and continuing to advocate for inclusion at every level. They also offer invaluable advice to women looking to grow their careers, from embracing discomfort and taking risks to recognizing that success doesn’t mean doing it all alone. Whether it’s building a strong support system, advocating for oneself, or knowing when to say no, these women provide a roadmap for navigating career growth with confidence. 

In this episode, I interview Kira Kimball, Chief Diversity Officer at Marsh McLennan Agency, to discuss her fascinating career journey and her impactful work in diversity, equity, and inclusion. Kira shares how saying yes to a temporary role served as her entry into the insurance industry, eventually paving the way for her leadership role in DEI. Drawing on her background in higher education, Kira spearheaded MMA’s inaugural DEI Council and was later named the company’s first Chief Diversity Officer. Kira also discusses her mission to socialize the book "Shared Sisterhood" which emphasizes the importance of white women acknowledging their privilege to empower women of color. Kira shouts out insurance influencer Ngozi Nnaji for introducing the book. 

An educator at heart, Kira shares actionable insights into fostering allyship, collaboration, and intentional leadership. She reflects on the responsibility of using her privilege to create opportunities for others and highlights the value of building trust and empathy across diverse experiences. We explore the need for actionable allyship from male leaders, shifting the focus from skill-building webinars to removing systemic barriers for women in the workplace. Kira’s vision of leaving a legacy through investment and empowerment offers a fresh perspective on how we can collectively create a more inclusive and equitable industry. 

In this episode, I interview Amy Reczek, founder of Sales & Presence, to explore her journey from a successful sales career to becoming a sought-after consultant and trainer in the insurance industry. Amy shares how her pivotal moment came as she realized that she craved growth, excitement, and the challenges that come with stepping out of her comfort zone. Guided by her business coach and a period of deep self-reflection, Amy discovered her passion for helping others excel in sales, communication, and executive presence—laying the foundation for her consulting business. Today, Amy partners with industry leaders like WSIA, CRC, and AmWins to deliver custom training programs, bringing a fresh, forward-thinking approach to the wholesale insurance space.

We also discuss the unique programs Amy has developed, including “Pulse,” a sales training initiative for women that came directly from the wholesale insurance space. Amy explains why soft skills like communication, negotiation, and listening are essential for modern sales success, and how these elements elevate traditional training techniques. With a second book in the works, her first online course, and a focus on helping businesses achieve their “1% better,” Amy’s enthusiasm for innovation and growth in the insurance industry is truly inspiring. 

In the Season 2 premiere, I speak with Shammi Dowla, Vice President of Risk and Industry Practices, and Jennifer Nuest, Senior Vice President and Transportation Practice Leader at AmWins, to explore their inspiring journeys in insurance and the incredible friendship that has fueled their professional collaboration. Shammi, with a background in chemistry and international relations, found her way into insurance, while Jennifer was drawn into the industry by the opportunity to work with a female hiring manager—a rare and empowering moment at the time. Their paths crossed when Jennifer joined AmWins, and Shammi’s warm welcome email on Jennifer’s first day marked the beginning of a fast friendship and dynamic partnership. Together, they lead with influence rather than authority, coaching teams and fostering collaboration to drive innovation and success.

We also dive into their shared commitment to empowering the next generation of insurance professionals. Shammi and Jennifer highlight the importance of spotlighting up-and-coming talent, providing thought leadership opportunities, and building confidence in those who may not yet see themselves as experts. Jennifer shares how her thoughtful approach to creating platforms for emerging voices—like the internal transportation summit—has reshaped the way their organization showcases expertise. Shammi emphasizes the value of diversity in perspectives and how intentionality in leadership can transform teams and outcomes. Through their dedication to coaching, collaboration, and elevating others, Shammi and Jennifer are shaping a more inclusive, innovative future for the insurance industry.