Explorez tous les épisodes du podcast INNsider Tips

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Overcome Objections When Upselling.

Before I let you go, I wanted to tell you we’ll be taking a short hiatus and this will be our last episode until mid-September.

No. we are not taking a tour of Europe or running away to a secluded tropical island.

We’ve been listening and are going to be revamping Keystone Hospitality Property Development.

While you are hopefully enjoying your summer or for those of you in the southern hemisphere, winter, we’ll be working to make Keystone HPD even better for you.

I’ll send the occasional notes to let you know how things are going and about the relaunching plans. And before you know it, we’ll be back.

Bigger and better than ever.

Thank you for all your past support, and we look forward to being even a more valuable resource for you in the future.

See you soon.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-overcome-objections-when-upselling-innsider-tips-065

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about The Mechanics of Upselling.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/the-mechanics-of-upselling-innsider-tips-064

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Upsell at Your Property.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-upsell-at-your-property-innsider-tips-063

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Respond to Negative Reviews.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-respond-to-negative-reviews-innsider-tips-062

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Handle Negative Reviews.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-handle-negative-reviews-innsider-tips-061

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about The Most Common Hospitality Property Complaints.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/the-most-common-hospitality-property-complaints-innsider-tips-060

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Tips For When Guests are Complaining.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/tips-for-when-guests-are-complaining-innsider-tips-059

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Training Employees To Ask For Complaints.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/training-employees-to-ask-for-complaints-innsider-tips-058

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Get Guests to Tell You Their Complaints.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-get-guests-to-tell-you-their-complaints-innsider-tips-057

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Take advantage of the Courses May Sale
https://courses.keystonehospitalitydevelopment.com/
Use code – celebrate50

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsiderTip, I will talk about How to Get Guests to Tell You Their Complaints.

Continue watching, reading or listening, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-handle-customer-complaints-innsider-tips-056

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Take advantage of the Courses May Sale
https://courses.keystonehospitalitydevelopment.com/
Use code – celebrate50

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about More Ways to Surprise Guests.

In the last INNsider Tips episode #54, I talked about ways to surprise guests.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/more-ways-to-surprise-guests-innsider-tips-055

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/
Use code - celebrate50

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Ways to Surprise Your Guests.

Continue watching, reading or listening, and I'll, and I'll share ways to surprise your guests …
https://keystonehpd.com/ways-to-surprise-your-guests-innsider-tips-054

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/ Use code - celebrate50

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about More Ways to Empathize with Your Guests.

In the last INNside Tips episode #52, I shared six ways to empathize with your guests.

Continue watching, reading or listening, and I'll give you seven more ways you can use to empathize with your guests …
https://keystonehpd.com/more-ways-to-empathize-with-your-guests-innsider-tips-053

Sign up for INNside Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNside tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Empathize with Your Guests.

A great hospitality property employee is one who has the ability to be compassionate.
To empathize with your guests.

Continue watching, reading or listening, and I'll, and I'll share tips you can use to empathize with your guests …
https://keystonehpd.com/how-to-empathize-with-your-guests-innsider-tips-052

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Is Your Customer Service Working.

Is there a way to tell if your customer service is working?

Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/is-your-customer-service-working-innsider-tips-051

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Enhance Your Business.

Operating a successful hospitality property just got easier.

You’re a heartbeat away from the crucial training, advice & support you need to plan, create & grow a prosperous and rewarding, hotel, resort, inn or bed & breakfast.

Does any of this sound familiar?

You have a great idea for a hospitality property, but don't know where to start or how to turn it into a real plan…

You've spent countless hours working your business, but your organizational structure is lacking, and you’re tired of having to do everything yourself…

Your employees are not living up to your standards and the good ones leave…

Your marketing is not working as it should, and you’re not reaching your target audience…

You feel you’re a step or two behind your competition…

If any of these things ring true, then you already know what a minefield it can be trying to get quality advice & support.

Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/how-to-enhance-your-business-innsider-tips-050

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tips, I will talk about Policy for Using Hotel Telephone.

This may sound like a strange concept to some, but there are still properties that use phones.

Why?

Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/policy-for-using-hotel-telephone-innsider-tips-049

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider Tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Improving the Work Atmosphere.

Enhancing the work atmosphere, how can you do this? You can start by having fun.

Continue watching, reading or listening, and I'll share examples of other things you could try…
https://keystonehpd.com/improving-the-work-atmosphere-innsider-tips-048

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Dealing With Emotions On The Job.

Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional.

With any independent operation and different personalities, this can be really difficult.

Continue watching, reading or listening, and I'll share techniques to deal with different personalities …
https://keystonehpd.com/dealing-with-emotions-on-the-job-innsider-tips-047

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Employee Responsibility.

If you have utilized the proper hiring process and have incorporated step-by-step and ongoing training, then it should be obvious to your employees that you have a vested interest in them. At this point, employees should have invested interest in your property.

Don't stop there.

Continue watching, reading or listening, and I'll share more ways to deal with emotions …
https://keystonehpd.com/employee-responsibility-innsider-tips-046

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Why Employee Feedback is Important.

In an earlier INNsider Tip, I said praise was important for your employees. Just as significant as praise is feedback.

Continue watching, reading or listening, and I'll share more ways to improve your employee communication…
https://keystonehpd.com/why-employee-feedback-is-important-innsider-tips-045

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.
Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Handle Conflicts.

Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional.

Continue watching, reading or listening, and I'll share techniques to handle conflicts …
https://keystonehpd.com/how-to-handle-conflicts-innsider-tips-044

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about ways you can Improve Your Email Communication.

• When sending an e-mail, writing the letter or even a note, use spell check. And after you have used spell check, have someone else read it.

• Don't send messages with all caps, recipients might feel like you're YELLING!

Continue watching, reading or listening, and I'll share more ways to improve your email communication…
https://keystonehpd.com/improve-your-email-communicationinnsider-tips-043

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Effective Communication at Your Property.

Communication is something we do automatically- like breathing. We have been talking since we were small; talk to our partners, kids, and friends without giving it a thought.

It might seem easy, but communicating efficiently actually takes quite a bit of skill.

Continue watching, reading or listening, and I'll share tips on how to effectively communicate at your property…
https://keystonehpd.com/effective-communication-at-your-property-innsider-tips-042

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will discuss Training Techniques to Consider.

Job Shadowing:
This allows an employee to learn about and benefit from the expertise of the senior employees.

Continue watching, reading or listening, and I'll share more training techniques for your hospitality property ...
https://keystonehpd.com/training-techniques-to-consider-innsider-tips-041

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Giving Your Employees the Freedom to Make Decisions at Work

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about giving your employees the freedom to make decisions at work.

When a rule exists that absolutely has to be followed, give the reason why so it is clear to your employees, for example, safety regulations or specific laws, otherwise encourage them to think outside the box, especially when it comes to customer service.

Continue watching, reading or listening and I'll share ways to give your employees the freedom to make decisions at work...
https://keystonehpd.com/giving-your-employees-the-freedom-to-make-decisions-at-work-innsider-tips-040

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about how to schedule a training program.

Acquiring the knowledge to do one task at a time will help your employees gain confidence, and as their confidence grows, so does their desire to master the next segment.

Avoid the temptation to over-talk and micromanage.

Both of these tactics signal that you lack confidence in your employee's abilities. Quite often these tactics are enough to have good potential employees quit.

We recommend these guidelines when training new employees, but this is just the beginning.

Continue watching, reading or listening and I'll share some specifics that should be covered in the initial training...
https://keystonehpd.com/how-to-schedule-a-training-program-innsider-tips-039

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today's INNsider Tip, I will talk about how to conduct an effective training session.

Have your trainer go through the training procedure themselves.

Continue watching, reading or listening and I'll share what it takes to be a good trainer...
https://keystonehpd.com/how-to-conduct-an-effective-training-session-innsider-tips-038

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about how to set up the training program.

As in all topics in your operations manual, your training has to be step-by-step.

Continue watching, reading or listening and I'll share the first steps you need to take...
https://keystonehpd.com/how-to-set-up-the-training-program-innsider-tips-037

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about growing your employees.

When a hospitality property is small or independent, what is the best way to train new staff and keep them passionate about their work?

This is a good question to ask yourself.

There is always something new to learn. The day you stop learning is the day you stop living. We should all pick up new skills, ideas, viewpoints and ways of working every day. This is not a rule for your work but a rule for life.

Continue watching, reading or listening and I'll share how to keep employees passionate...
https://keystonehpd.com/how-to-keep-employees-passionate-innsider-tips-036

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.
In today's INNsider Tip, I will talk about developing a training program.

Training can be unstructured or structured.

Continue watching, reading or listening and I'll show how training can be unstructured or structured...
https://keystonehpd.com/developing-a-training-program-innsider-tips-035

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about when to train employees.

Continue watching, reading or listening and I'll share a list of reasons to train...
https://keystonehpd.com/when-to-train-employees-innsider-tips-034

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today's INNsider Tip, I will talk about the cost of employee turnover.

A recent survey indicated that 40 percent of employees who receive poor job training leave their positions within the first year.

They name the lack of skills training and development as the primary reason for leaving.

Continue watching, reading or listening and I'll share the cost of replacing an employee...
https://keystonehpd.com/the-cost-of-employee-turnover-innsider-tips-033

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about the benefits of training employees.

• You can choose the training to give your staff, so, pick skills that will benefit your property.

• Trained employees will be better equipped to handle customer inquiries, and complaints, make sales or use computer systems.

Continue watching, reading or listening and I'll share 10 more benefits of training employees...
https://keystonehpd.com/benefits-of-training-employees-innsider-tips-032

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today's INNsider Tip, I will talk about training programs for employee development.

Continue watching, reading or listening and I'll share why you may have lost some excellent employees...
http://keystonehpd.com/training-programs-for-employees-development-innsider-tips-031

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will share the next step after hiring.

If you have not done so in person, notify the successful candidate by telephone. Again, use a scripted presentation.

Notify any unsuccessful candidates, thanking each for their interest using a standard letter, signed by the interviewer. This goes a long way toward showing the professionalism of your property.

The first day of training with the new employee should start with the owner, and include the following:

Continue watching, reading or listening to find out what the first day should include...
http://keystonehpd.com/what-is-the-next-step-after-hiring-innsider-tips-030

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In the last INNsider episode, I started to share possible interview questions.
https://keystonehpd.com/interview-questions-to-ask-potential-hospitality-property-employees-innsider-tips-028

In today's INNsider Tip, I will share more interview stress questions and answers.

You want to keep the interview as positive and as relaxed as possible, but occasionally the position you are hiring for could be stressful.

Continue watching, reading or listening and I'll share a few stress questions you could ask to see how the candidate reacts...

https://keystonehpd.com/interview-stress-questions-and-answers-innsider-tips-029

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today's INNsider Tip, I'm going to start talking about the interview questions to ask.

If your property is working with an operations manual and every job is described on a step-by-step base, then most jobs can be taught.

With that in mind, some interview questions might differ a bit from what you're used to.

Continue watching, reading or listening, and I'll share samples of the types of interview questions you could ask…
https://keystonehpd.com/interview-questions-to-ask-potential-hospitality-property-employees-innsider-tips-028

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips

In the last INNsider Tips episode, I talked about ways to improve your hiring process.

In today's INNsider Tip, I am going to continue with ways to improve your hiring process.

Continue watching, reading or listening for two important tips to consider...
https://keystonehpd.com/ways-to-improve-your-hiring-process-innsider-tips-027

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today's INNsider Tip, I will share the Best Recruitment Strategies.

I have seen hospitality property owners go from one extreme to another when it comes to their hiring process.

One property owner might take the time to study the candidate and ask thoughtful questions while another might look at a new person and say "do know how to use a computer? Okay, you are hired."

For it to work, the interview process has to be consistent. It has to be scripted the same way every time.

As in all other tasks in your hospitality property, your hiring process should be documented in your operations manual.

Continue watching, reading or listening and I'll share what else you need to do...

https://keystonehpd.com/best-recruitment-strategies-innsider-tips-026

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In the last INNsider Tips episode, I shared with you 6 steps you could take to get into the right mindset

In today's INNsider Tip, I will share an exercise for a way of thinking about your business, a way of seeing and doing that you carry into your daily work.

Okay, take 10 minutes to review what you've done in the first six steps and then answer the following questions.

Continue watching, reading or listening and I'll share the first six steps...
http://keystonehpd.com/a-way-of-thinking-about-your-business-innsider-tips-025

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today's INNsider Tip, I’m going to give you 6 steps to establish a strategic mindset for your business planning and tasks. Spend only 10 minutes on each step. (it is a good idea to do the first two steps together).

Repeat the process once or twice a month and you will rapidly get beyond urgency and into a strategic way of thinking.

Continue watching, reading or listening and I'll share the 6 steps to a strategic mindset...
http://keystonehpd.com/6-steps-to-establish-a-strategic-mindset-innsider-tips-024

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

In today's INNsider Tip, I’m going to talk about getting the right mindset

The word "strategy" makes many people nervous. I've had many owners tell me when they think of business strategy, they think of countless hours working on details, loads of research and numerous meetings. Developing a strategic mindset does not require all that. You can take an hour to start and then embrace it over time.

Continue watching, reading or listening and I'll share with you how to start...
http://keystonehpd.com/getting-the-right-mindset-innsider-tips-023

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

The Work You Do is a Reflection of Who You Are

Welcome to INNsider Tips.

In today's INNsider Tip, I’m going to look at how the work you do and the way you do it is a reflection of who you are.
What do I mean by this?

• If disorderly at your work, it's because you're disorderly inside.

• If you're always late, it's because you are late inside.

• If you are jaded with your work, it's because you are jaded inside.

"If you're not the role model you wish your employees to follow, how can you start changing your mindset?"

What aspects of your life would you like to improve?

Continue watching, reading or listening and I'll look at some possibilities...
https://keystonehpd.com/the-work-you-do-is-a-reflection-of-who-you-are-innsider-tips-022

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.
Today’s INNsider Tip is about how to change the mindset and attitude of employees.

The past number of years have been an interesting study of hospitality property owners' way of thinking. Many have had a negative mindset due to the dramatic change in the economy and the hospitality property service culture and this has proven especially true since 2020.

Continue watching, reading or listening and I'll share the first steps to changing your employee's mindset...
https://keystonehpd.com/how-to-change-mindset-and-attitude-of-employees-innsider-tips-021

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.
In the last couple of INNsider Tips, I talked about outsourcing.

Today’s INNsider Tips are examples of The Most Commonly Outsourced Duties.

Continue watching, reading or listening and I'll share the list of examples and where to find outsourcing...
https://keystonehpd.com/the-most-commonly-outsourced-duties-innsider-tips-020

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.
In today's INNsider Tip, I will continue with the last episode topic, talking about Outsourcing Strategy For Your Day-To-Day Operation.

When to Outsource?

When you and your current employees are unable to manage the day-to-day business of your property, it may be time to consider outsourcing.

What duties could I outsource?

These days technology has advanced to the point where professionals are able to work from anywhere in the world and with little time, you will be able to find extremely qualified professionals.

Continue reading and I'll share the type of tasks you could outsource...
https://keystonehpd.com/outsourcing-strategy-for-your-day-to-day-operation-innsider-tips-019

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

Today’s INNsider Tip is about outsourcing for hotels-resorts-inns-bed & breakfasts.

What is outsourcing?

This is a very simple answer, outsourcing is contracting work outside your place of business.

This could be down the street to the local accounting firm or off-shore to hire a VA (virtual assistant – could be a jack of all trades or detailed to a specific task).

Continue watching, reading or listening and I'll share the growth of the hotel industry over the last two thousand years...

https://keystonehpd.com/outsourcing-for-hotels-resorts-inns-bed-breakfasts-innsider-tips-018

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Have you ever wondered about how the history of the hotel industry started?
I'll explain in this episode.

Introduction

So, you are an aspiring or seasoned owner or manager in the hospitality property industry, hotel, resort, inn, bed and breakfast etc. How did we get here? Do you know where our industry started?

2000 Years Ago

Hotels or a version of have been around for a couple of thousand years going back to the Greeks and Romans who offered lodgings next to their thermal baths, resort towns and along routes popular with the rich, traders and politicians.

They were also found along caravan routes in the Middle East.

Continue watching, reading or listening and I'll share the growth of the hotel industry over the last two thousand years...

http://keystonehpd.com/the-history-of-the-hotel-industry-innsider-tips-017

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.

Welcome to INNsider Tips.

I have mentioned in the past that you have to think of your property as a franchise and that your operations manual is your first property model.

Today's tip is how to start thinking of your property model as a systems-dependent business, not a people-dependent business.

Your system, your operations, has to work flawlessly, even without you.
Every possible detail of your business system will be first tested and scrutinized intensively in your property model.

"There will be no detail too trivial, you will have to pay attention to all the little things."

And then what you should soon begin to realize, is that you are now working on your business and not on it.

"Your life and business are two totally separate things."

Continue watching, reading or listening and I'll explain what considerations will you have to take and factor when working with a first property model.

http://keystonehpd.com/do-you-know-what-a-first-property-model-is-let-me-explain-innsider-tips-016

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Help grow your business with Free eBooks.
You can find them at
https://keystonehpd.com/hospitality-prioperty-ebooks/

Find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.