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TitreDateDurée
Ep #155 - Bryony Tucker & Abi Cooper - How batyr meaningfully include lived experience in everything they do11 mai 202500:36:14

In this episode, Tracey Newman and Dan Bentley speak with Bryony Tucker, the COO and Abi Cooer, the Youth Advocacy Lead at Batyr.

This discussion explores how their organisation meaningfully incorporates young people's lived experiences into every aspect of their mental health work, from organisational decision-making to program design. They share practical strategies for creating safe spaces, sharing power, and ensuring that young people's voices are not just heard, but actively shape the organisation's mission and approach.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Batyr's mission to create mentally healthy lives for young people
  • Strategies for incorporating lived experience into organisational processes
  • Importance of creating safe spaces for young people's voices
  • Approaches to systems reform and youth-led advocacy
  • Peer-led learning and organisational culture
  • Batyr focuses on addressing mental health stigma through storytelling and education
  • The organisation has a dedicated team and roles for lived experience advocacy
  • Key strategies include: National Youth Advisory Group, Young people on the board of directors, Continuous consultation with young people, Peer-to-peer learning initiatives
  • Creating safe spaces involves sharing power and actively listening to young people

Links from the episode:

Ep #154 - Rohan Feegrade: How Lutheran Care’s Bold Vision is Delivering Results27 avr. 202500:39:19

In this episode, Tracey Newman and Dan Bentley speak with Rohan Feegrade, the CEO at Lutheran Care.

This discussion explores the organisation's innovative approach to social services, highlighting their strategic focus on creating systemic change through collaborative partnerships and holistic support across child protection, homelessness, and allied health services. They also discuss about the Lutheran Care's award-winning initiatives, such as the "Be the Village" foster care program and the Toward Home Homelessness Alliance, which demonstrate their commitment to addressing community vulnerabilities by amplifying the voices of those most in need.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Lutheran Care won the South Australian Not-for-Profit of the Year award
  • Developed a strategic plan focused on four key pillars: Best for People, Growth for Impact, Sustainability, and Reputational Growth
  • Launched the "Be the Village" foster care campaign, co-designed with lived experience
  • Leads the Toward Home Homelessness Alliance, supporting 5,500 people annually
  • Implemented the Adelaide Zero Project, housing 1,200 people since 2018
  • Expanded Allied Health services, including psychology and speech pathology
  • Committed to advocacy and systemic change in child protection and homelessness
  • Foster care program with dedicated Aboriginal cultural workers
  • Homelessness alliance with innovative service model
  • Allied Health services under the "Better Self" brand
  • Emergency relief services supporting 6,000-7,000 people annually

Links from the episode:

Ep #153 - Lucas Patchett: How Orange Sky Laundry Empowers Their People To Continuously Improve Their Service Delivery26 janv. 202500:29:58

In this episode, Tracey Newman and Dan Bentley speak with Lucas Patchett, the CEO at Orange Sky Laundry.

This discussion explores how Orange Sky Laundry, a non-profit organisation that provides free laundry and shower services to people experiencing homelessness, has empowered its people to continuously innovate and adapt to meet the evolving needs of the communities they serve. Lucas also highlights Orange Sky's culture of giving things a try, celebrating both big and small innovations, and maintaining a focus on connection and community impact, even as the organisation has grown significantly over the past 10 years.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Origins of Orange Sky Laundry and how it has grown to provide services across Australia and New Zealand.
  • The discussion focuses on the importance of connection and community over just providing laundry services.
  • Lucas explains how Orange Sky Laundry has embedded a culture of innovation, where people are empowered to try new ideas and learn from failures.
  • Discuss the challenges of scaling and maintaining a culture of innovation as the organisation grows, and shares examples of how they have adapted to changing community needs.
  • Lucas shares the story of how Orange Sky Laundry innovated to use solar power for drying clothes, significantly improving the efficiency and sustainability of their operations.
  • Highlights the importance of connection and listening, sharing a personal story that exemplifies the meaningful impact of their work.
  • The organisation has mechanisms in place to celebrate both big and small innovations, helping to build a culture of continuous improvement.

Links from the episode:

Ep #152 - Tony Wai - How Third Age Health's big goal has empowered their people to continuously improve12 janv. 202500:36:03

In this episode, Tracey Newman and Dan Bentley speak with Tony Wai, the CEO at Third Age Health.

The discussion explores on how Third Age Health, a medical provider in New Zealand, has been able to achieve significant growth and improvements in their aged care services. It also covers Third Age Health's focus on providing consistent, high-quality care, implementing Kaizen methodology, leveraging digital systems, and addressing workforce challenges - all with the goal of better supporting older people in their care.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Tony discusses his vision to improve aged care services when he joined Third Age Health and the initial challenges the organisation was facing.
  • Explains the company's focus on providing consistent, high-quality care for older people in various living situations.
  • Describes how the organisation adopted the Kaizen methodology to drive incremental improvements and changes.
  • Shares how the implementation of digital systems helped reduce administrative burdens and improve staff retention.
  • Acknowledges the challenges of workforce shortages and discusses the company's approach to navigating these issues.
  • Emphasizes the importance of building trust with staff and clients by actively listening and responding to feedback.
  • Reflects on the successes and challenges of the past few years and shares the company's future plans, including potential expansion to Australia.

Links from the episode:

Ep #151 - Niki Rittinghausen & Magda Ojeda Amplifying Diverse Voices in Aged Care08 déc. 202400:42:04

In this episode, Tracey Newman and Dan Bentley speak with Niki Rittinghausen and Magda Ojeda from Center for Cultural Diversity in Aging.

The discussion explores on how they amplify the voices of diverse seniors in the aged care system. Through collaborative community engagement, they were able to capture valuable insights and recommendations to improve cultural inclusivity and accessibility in aged care services.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Explain the goal of the project to ensure diverse seniors' voices are heard in the aged care reform process.
  • The team leveraged partnerships with various community organisations to reach and engage multicultural senior communities.
  • The consultations yielded positive outcomes, including seniors gaining new insights and the valuable contribution of an interpreter.
  • Genuine community engagement and strategic use of resources, such as translators, were key to the success of the project.
  • The report outlines five key recommendations to enhance culturally appropriate care, expand language services, and improve access to information and support.
  • The team discusses the importance of an intersectional approach and the challenges faced by multicultural seniors, such as language barriers and social isolation.

Links from the episode:

Ep #150 - Charli English: How Oaktree are creating the future they want to create24 nov. 202400:39:58

In this episode, Tracey Newman and Dan Bentley speak with Charli English, the CEO of Oaktree.

The discussion explores how the youth-led organisation Oaktree is creating the future they want to see. They are taking a decolonial approach to funding grassroots youth-led initiatives across the Asia Pacific, and co-creating their strategy with young people and partners to challenge perceptions about youth leadership in the development sector.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Oaktree supports grassroots youth-led organisations across the Asia Pacific through their Oaktree Youth Solidarity Fund
  • They have made a bold decision to take a decolonial approach to their funding, providing unrestricted grants to partners rather than tying the funding to specific projects
  • This allows the grassroots organisations to use the funds in the way that best meets their needs, whether that's registering the organisation, paying staff salaries, or implementing their programs
  • Oaktree has also co-created their organisational strategy with young people and their partners to ensure it is truly youth-led and responsive to local needs
  • They are working to change perceptions about young people's capabilities and leadership in the development sector

Links from the episode:

Ep #149 - Allison Wainwright: How Family Life use client-centricity and place based approaches to deliver better outcomes27 oct. 202400:33:50

In this episode, Tracey Newman and Dan Bentley speak with Allison Wainwright, the CEO of Family Life.

The discussion explores the innovative, community-centered approaches of Family Life's strategic focus on community listening, designing community-driven solutions, empowering local leaders, and collaborating with other place-based organisations to drive systemic change.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Family Life focusing on supporting families and building community networks and has a deep interest in working with children and helping them thrive.
  • Talks about the common anxiety people have about community support for vulnerable individuals and the importance of practical ways to create community models of support.
  • Highlights the importance of community abundance and the need to shift from a scarcity mindset to recognising community solutions.
  • Discuss the importance of a social contract with the community and embedding community listening in strategic planning.
  • Family Life has a formal community listening program, including community listening tours to understand the impacts of events like COVID-19.
  • Explains the methodology of gathering data and hosting events to sense-make community challenges and strengths.
  • Family Life uses a backbone function to help drive community solution plans and connect people and organisations.
  • Creating Capable Leaders program, which helps community members develop the skills and confidence to make a difference and Young Leaders for Change Program, which focuses on upskilling young people in community leadership.
  • Family Life uses technology-based tools like Map Your World to help community members map and address local issues.
  • Allison highlights the need to move away from competition and work together to support community better.
  • Allison introduces Family Life's innovation pillars, which include community activation, addressing loneliness and social isolation, and supporting families.
  • Emphasises the importance of a curious lens and asking "I wonder" questions to drive innovation and community-centered work.

Links from the episode:

Ep #148 - Matt Barnes: Ways to tell your organisation's story that gets results13 oct. 202400:23:49

In this episode, Tracey Newman and Dan Bentley speak with Matt Barnes, the Owner of Rogue Creatives and Podcast Host of Creating Good.

Matt shares about innovative ways for organisations, especially nonprofits, to effectively tell their story and connect with supporters. Matt shares his strategic storytelling framework and insights on reframing nonprofit storytelling to focus on the organisation's expertise and mission rather than just highlighting problems.

Here is a taste of what Tracey and Dan cover in the conversation:

  •  Rogue Creatives' strategic storytelling framework helps clients identify their unique character and story.
  • Challenges nonprofits face in storytelling, including the need to spend money on marketing and branding.
  • Importance of reframing nonprofits as conduits for change, not just begging for money
  • Examples of how changing the tone of storytelling can lead to increased donations and support.
  • Collaboration and learning from each other to solve problems more effectively.

Links from the episode:

Ep #147 - Alison Covington - How Good360 Australia built an incredible platform through partnerships29 sept. 202400:24:54

In this episode, Tracey Newman and Dan Bentley speak with Alison Covington, the Founder and Managing Director of Good360 Australia. 

The organisation has built an innovative platform to match businesses' brand-new unsold goods with charities and individuals in need across the country. The conversation also covers the challenges and logistics involved in creating this system, the impressive impact Good360 has achieved, and the organisation's ongoing need for support to further scale its operations.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Overview of Good360 Australia's mission to match businesses' brand-new goods to Australians in need.
  • Complexity of connecting businesses with charities through Good360's platform.
  • The importance of providing dignity and hope to recipients through access to brand-new goods.
  • Technology and logistics solutions like e-commerce, options for charities to shop, pick up, or have goods delivered and balancing local distribution and national reach to reduce carbon footprint.
  • Challenges and resources involved in building the platform, including initial outreach and philanthropic funding.
  • Simplicity and impact of Good360's mission to reduce need and waste.
  • Good360's need for financial sustainability and encourages donations and volunteering.

Links from the episode:

Ep #146 - Kate O'Hara - How Food Bank WA are using innovative methods to ensure healthy food is available to all15 sept. 202400:36:37

In this episode, Tracey Newman and Dan Bentley speak with Kate O'Hara, the CEO of Foodbank WA, a leading food relief organisation in Western Australia. 

The organisation has implemented creative procurement methods, expanded mobile distribution services, and rebranded its nutrition education program to ensure healthy food is available as a basic human right for all Western Australians.

Here is a taste of what Tracey and Dan cover in the conversation:

  • The organisation's mission to ensure "healthy food for all - it's a basic human right" in Western Australia.
  • Foodbank WA has innovated its procurement and distribution processes to reduce food waste and increase the volume of fresh produce available, including: a) introducing new relationships with growers and packing sheds, including providing dedicated collection bins b) minimising handling of fresh produce to preserve quality c) launching a free fruit and vegetable program for cardholders.
  • The organisation has also expanded its mobile van service to reach more communities, especially in remote areas.
  • Foodbank WA's long-running Nutrition Education Program has been rebranded as "nom" and is now offered on a fee-for-service basis to reach more people.
  • Challenges include the large geographic area of Western Australia, rising costs of transportation, and lack of public awareness about food insecurity in the state.

Links from the episode:

Ep #145 - Michelle Greenwood: How lived experience helped Invisible Illnesses to become an impactful organisation01 sept. 202400:24:07

In this episode, Tracey Newman and Dan Bentley speak with Michelle Greenwood, the Founder and CEO of Invisible Illnesses, a charity that provides support and services for people living with invisible illnesses. 

Michelle shares her personal story of being diagnosed with fibromyalgia and how that experience led her to create Invisible Illnesses, which has grown to support over 5,000 members in Western Australia and aims to expand nationally.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Michelle shares her personal story of being diagnosed with fibromyalgia and the challenges she faced before getting a diagnosis
  • Michelle explains how her personal experience led to the formation of Invisible Illnesses, which now has over 5,000 members in Western Australia
  • The organisation provides a range of services and support for people living with invisible illnesses, including food hampers, school packs, tutoring, educational programs, and well-being services
  • Michelle discusses the goal of expanding Invisible Illnesses nationally across Australia in the next 5-10 years
  • Michelle highlights the community recognition and personal growth she has experienced through her work with the organisation

Links from the episode:

Ep #144 - Tamara Searant: How Guide Dogs NSW/ACT are using their mission to create better outcomes for the people they support18 août 202400:20:13

In this episode, Tracey Newman and Dan Bentley speak with Tamara Searant from Guide Dogs NSW/ACT, about how their organisation is working towards creating a more accessible and inclusive world by 2030. The organisation is implementing innovative strategies focused on policy, enforcement, and education to address systemic barriers and empower the low vision and blind community.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Guide dogs' mission to create a more accessible and inclusive world by 2030
  • Removing systemic barriers to inclusion for people with low vision or blindness
  • Accessibility and inclusivity in an office space
  • Accessibility and inclusivity in design, with a focus on advocacy and community mobilisation

Links from the episode:

Ep #143 - Lots of people are talking about innovation, but not many are doing it. Here's why04 août 202400:16:10

In this episode, Tracey Newman and Dan Bentley discuss the common challenges organisations face in trying to innovate, such as lack of resources, risk aversion, and difficulty measuring impact. Dan and Tracey share a "secret" that successful leaders use to create innovative and impactful organisations - focusing on building a collaborative, innovative culture rather than just individual projects.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Why innovation is elusive for many organisations, despite its importance
  • Leaders face challenges such as overload, lack of resources, and pressure for short-term outcomes
  • Common challenges to innovation include lack of training, risk aversion, and difficulty measuring impact
  • To create innovative and impactful organisations, leaders should:
    • Enable information flow and provide resources to empower employees to innovate
    • Focus on creating a collaborative and innovative culture, rather than just individual projects
    • Establish a big goal or reason for the organisation to innovate
    • Provide creative leadership, client-centred collaboration, and empower people to innovate

Links from the episode:

Ep #142 - Is it innovation or continuous improvement?16 juil. 202400:08:44

In this episode, Tracey Newman and Dan Bentley discuss the difference between innovation and continuous improvement in organisations. The hosts emphasise that the terminology is less important than the focus on making positive changes and improvements that benefit the clients or people being served, whether through solving problems or pursuing new opportunities.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Innovation is defined as making things better than they are, with a focus on positive change for clients/residents.
  • Continuous improvement vs innovation terminology doesn't matter, the focus should be on building adaptable, resilient organisations.
  • Opportunities for innovation can come from identifying areas where technology or processes can be improved.
  • Understanding current processes is important to identify opportunities for innovation.
  • Innovation can lead to new things or improvements on existing things, with the goal of amazing clients.
  • The focus should be on making a positive impact on people's lives through continuous improvement and innovation.

Links from the episode:

Ep #141 - Sharing decision making at all levels of the organisation30 juin 202400:14:55

In this episode, Tracey Newman and Dan Bentley discuss how organisations can share decision-making at different levels, including strategic, program/service, and individual levels, in order to better meet the needs of clients and stakeholders they support through more inclusive and collaborative processes. Practical tips are provided on setting up structures and processes to facilitate shared decision-making.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Sharing decision making at all levels of organisation is essential for client centricity and business success. 
  • Sharing decision making with clients leads to better services and improved resource allocation.
  • Organisations should involve people with lived experience in decision-making to ensure strategy is informed by their needs and perspectives.
  •  Boards can reduce pressure by involving stakeholders in decision-making, leading to more sustainable and informed strategies.
  • Organisations can use various models, such as advisory boards or rotating groups, to incorporate diverse perspectives.
  • Good stakeholder engagement involves utilising existing groups and resources, making it easy for people to participate. 
  • Sharing decision-making in organisations to improve services.
  • Importance of pre-planning and flexibility in designing services that meet individual needs.
  • Co-creating services with clients for better outcomes.

Links from the episode:

Ep #140 - Using inbox automation to free staff up for innovation16 juin 202400:21:18

In this episode, Tracey Newman and Dan Bentley speak with Jonathan Clegg and Trevor Harris from Coxswain Alliance, about how they help non-profit organisations automate their email inboxes. This allows staff to spend more time on higher value tasks like customer service and innovation instead of manually sorting through high volumes of emails.

Here is a taste of what Tracey, Dan, Jonathan and Trevor cover in the conversation:

  • Automating inboxes to free up time for innovation in not-for-profit organisations.
  • How this approach reduces stress and increases productivity.  
  • Automating email responses for better customer service and better employee experience.

Links from the episode:

Ep #139 - Why you need an innovation strategy09 juin 202400:11:25

In this episode, Tracey Newman and Dan Bentley discuss how developing an innovation strategy can help organisations to achieve their mission.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Mission without strategy can be overwhelming, but with a plan, it's achievable.
  • Innovation strategy, focusing on bridging the gap between current state and desired outcome.
  • The importance of logic, program logic, theory of change, and different perspectives in achieving the desired goal.
  • Importance of having a clear strategy for achieving a mission, including identifying key indicators and outcomes.
  • The need to measure progress and adjust the strategy as needed to ensure alignment with the desired outcomes.
  • Collaboration with clients and stakeholders is crucial for effective innovation.
  • Linking innovation efforts to a clear mission goal is essential.

Links from the episode:

Ep #138 - Hayley Cull: How Plan's Gender Compass is changing the way we speak about gender equality02 juin 202400:21:05

In this episode, Tracey Newman and Dan Bentley speak with Hayley Cull, the Deputy CEO at Plan International Australia. Hayley discuss Plan International Australia's Gender Compass initiative, which conducted research to understand public attitudes towards gender equality in Australia. It identified six audience segments and aims to provide targeted messaging guides to help organisations effectively communicate on gender issues and drive social change.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Gender equality tool with Plan International Australia.
  • Explains how Plan International Australia's work on gender equality benefits everyone in society, not just girls. 
  • The Gender Compass tool helps reshape conversations through research on public attitudes.  
  • It identified 6 audience segments in Australia based on gender equality views and experiences.
  • The goal is to create large-scale social change by winning hearts and minds.

Links from the episode:

Ep #137 - Kylie Wallace: How Seedling Giving acts like the matchmaker for charities26 mai 202400:32:31

In this episode, Tracey Newman and Dan Bentley speak with Kylie Wallace, CEO and Chief Gardener of Seedling Giving about her social enterprise which aims to simplify and improve the charity donation experience for donors and non-profits by vetting charities and matching donors with high-impact giving opportunities. Kylie discusses how her experiences in the nonprofit sector led her to create Seedling Giving to address issues with the charity donation process.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Kylie shares insights on revolutionising the giving experience.
  • How Kylie and the team created Seedling Giving.
  • Charity donations and a new platform to simplify giving, focused on the customer experience.
  • Charity matching service, helping generous Australians give to high-performing charities.

Links from the episode:

Ep #136 - Why you should be collaborating with organisations on a similar mission19 mai 202400:09:49

In this episode, Tracey Newman and Dan Bentley discuss how collaborating with other organisations that have similar missions is important for creating systemic change to address complex social issues. It explores how mapping stakeholders and using collective impact approaches can help organisations work together more effectively.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Collaboration is necessary for achieving big systemic changes, as one organisation cannot do it alone.
  • Mapping players in homelessness space reveals partnership opportunities for innovation.
  • Local councils, state, and federal levels require collaboration for policy decisions.
  • Collective impact approaches bring together different players to solve problems and change systems.
  • Collective impact model is a powerful way to enhance impact.

Links from the episode:

Ep #135 - Jen Luff: The value of disability lived experience for innovation12 mai 202400:15:09

In this episode, Tracey Newman and Dan Bentley speak with Jen Luff, COO of Ability First Australia, discussing how the Ability Forum provides a platform for people living with disabilities to have their voices heard and inform innovation. It also explores how organisations can tap into the Ability Forum to better understand the needs of people with disabilities.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Ability First's mission to incorporate lived experience in innovation work for people with disabilities.
  • Ability Forum works with organisations to improve products, services and legislation for people with disability.
  • Practical examples of how the forum can be used.

Links from the episode:

Ep #134 - How Can Leaders Foster Creativity?05 mai 202400:19:26

In this episode, Tracey Newman and Dan Bentley discuss practical strategies that leaders can employ to foster creativity within their organisations. It covers tips like sharing learnings from failures, allowing experimentation, promoting diversity, and more.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Six practical strategies leaders can employ to foster creativity in their organisations
  • Sharing learning from failures and experiments, not just successes
  • Allowing time and autonomy for teams to experiment and take risks safely
  • Creating a safe, high-trust environment where people feel comfortable trying new things
  • Promoting diversity of thought and perspectives for more well-rounded solutions 
  • Showing rather than just telling to encourage deeper learning
  • Giving choice in how goals are achieved rather than being overly directive

Links from the episode:

Ep #133 - Measurement and communication of your mission28 avr. 202400:15:50

In this episode, Tracey Newman and Dan Bentley discuss the importance of measuring and communicating progress towards an organisation's mission and ambitious long-term goals. 

Here is a taste of what Tracey and Dan cover in the conversation:

  • Measuring and communicating progress towards achieving an organisation's ambitious goals.
  • Measuring progress towards a goal using visualisation and communication.
  • Measuring success in social impact initiatives through co-design and lead/lag indicators.
  • Goal setting, measurement, and communication in social impact organisations.

Links from the episode:

Ep #132 - How could technology free your team to innovate?21 avr. 202400:15:32

In this episode, Tracey Newman and Dan Bentley discuss how organisations can use technology to free up employees' time and mental capacity, so they can focus on innovation, improving the client experience, and perform higher value work. 

Here is a taste of what Tracey and Dan cover in the conversation:

  • How technology empowers team to innovate and focus on client experience. 
  • Organisations must free up capacity for high-value tasks by automating repetitive, small tasks.
  • Successful organisations use AI to enable their teams to focus on high-value activities, such as content creation and meeting minute taking.
  • Fear of AI replacing jobs is misplaced; it can actually free up time for employees to focus on innovation and improvement.
  • Automating routine tasks to free up time for more value-added work and mental load for employees.
  • Introduce enabling technology to improve resourcing and productivity.

Links from the episode:

Ep #131 - How anyone can innovate for impact14 avr. 202400:20:05

In this episode, Tracey Newman and Dan Bentley discuss how individuals can help create a culture of innovation within their organisation, regardless of their formal leadership role. It provides insights and strategies for demonstrating creative leadership, aligning work with organisational mission, understanding client needs, and empowering others through collaboration.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Deepen understanding of mission and align daily activities with it.  
  • Protect time and resources by ensuring mission-critical projects are prioritised.
  • Embrace failure as learning, lead by example, and demonstrate creative problem-solving skills.
  • Gain a deep understanding of client needs through research, frontline work, and client interactions.  
  • Seek feedback from clients to improve services and demonstrate understanding.
  • Collaborate with allies across the organisation to drive change and co-design solutions.
  • Cultivate innovation mindset, embrace learning, seek feedback, and share improvements.

Links from the episode:

Ep #130 - David Spriggs: Digital Technology in the Not-For-Profit Sector07 avr. 202400:38:06

In this episode, Tracey Newman and Dan Bentley discusses technology in the nonprofit sector, featuring insights from David Spriggs, CEO of Infoxchange. Some of the topics discussed are AI adoption, cybersecurity challenges, data analysis opportunities, and the importance of digital transformation planning. 

Here is a taste of what Tracey and Dan cover in the conversation:

  • Technology in the non-profit sector with industry insights from David Spriggs.
  • Technology and social justice with a focus on the work of Infoxchange.  
  • Insights from the State of Digital Technology in the Not-for-Profit Sector report.
  • Adoption and implications of generative AI and guidelines for use.
  • Cybersecurity and data management challenges in the nonprofit sector.
  • Opportunities around data analysis, digital skills and collaboration.
  • Importance of digital transformation planning.

Links from the episode:

Ep #129 - Why innovation isn't a 'nice to have' for Not-For-Profits31 mars 202400:14:10

In this episode, Tracey Newman and Dan Bentley discuss why innovation is essential for non-profits and not just a nice-to-have, and provides advice for leaders on how to shift mindsets and overcome challenges to innovation within their organisations.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Leaders need to change mindsets from wanting innovation to making it happen 
  • Why challenges like lack of time and resources are a nature of the sector and need to be overcome
  • Innovation ensures organisations can adapt and be resilient to changes
  • Innovation is needed to make services accessible to more of the community

Links from the episode:

Ep #128 - Jeff Walkley: How Belgravia Leisure's focus on client centricity and inclusion is benefitting their clients, the community and their business24 mars 202400:29:59

In this episode, Tracey Newman and Dan Bentley speak with Jeff Walkley, CEO of Belgravia Foundation discussing how his organisation promotes inclusivity and client centricity through programs that support physical activity for people with disabilities and mental health, while also gathering community feedback and evaluating initiatives for long-term sustainability.

Here is a taste of what Tracey, Dan & Jeff cover in the conversation:

  • Jeff shares his experience in promoting inclusivity and client centricity in  Belgravia Leisure, highlighting the importance of evaluating innovations for long-term benefits.
  • Creating programs for people with disabilities and older adults at the university, leading to increased physical activity and happiness.
  • How Jeff and his team rapidly developed and scaled a mental health e-learning program for the leisure sector.
  • How they partnered with a group of councils in Melbourne to develop a free online program to improve staff awareness of disability inclusion in leisure centers, with over 11,000 workers completing the program.
  • Collaborated with competitors in the leisure sector to create a mental health training program.

Links from the episode:

Ep #127 - Implementation: The unsung hero of innovation17 mars 202400:12:50

In this episode, Tracey Newman and Dan Bentley discuss the importance of implementation in innovation and how focusing on execution is key to realising impact from great ideas. It provides tips for organisations on establishing processes to successfully implement innovative concepts.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Implementation's role in innovation.
  • How focusing on implementation can help bring ideas to life and make a positive difference in the world.
  • The value of having a process for implementation at an organisational level to create impact.
  • Organisations that extend their processes to implementation and delivery see more successful outcomes 
  • Investing resources in designing and co-creating with people, but not realising the benefits, is a waste of limited resources
  • The role good change management plays in idea implementation.
  • Effective change management processes and good communication are crucial for successful idea execution, as they help to engage people across the organisation and avoid resistance.
  • Focus on solving the problem, not the idea, to achieve impact and make a difference.

Links from the episode:

Ep #126 - Are you making one of these 4 innovation mistakes?10 mars 202400:11:30

In this episode, Tracey Newman and Dan Bentley discuss four common mistakes organisations make that can hinder their ability to innovate successfully. The mistakes covered include a lack of structured innovation processes, internal rather than client-focused innovation, risk-averse leadership styles, and not having a compelling reason for change.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Common innovation mistakes in organisations.
  • Organisations often lack a structured approach to innovation, leading to inconsistent ideation and lack of prioritisation. 
  • Lack of resourcing and clear criteria for evaluating ideas can hinder successful innovation.
  • Internal vs. client-focused innovation.
  • Leaders must create space and resources for innovation to succeed, rather than relying on chance or expecting employees to innovate in their free time.
  • Organisations often prioritise internal efficiency over client needs, leading to decisions that make life more difficult for those they aim to support.
  • Leaders who prioritise learning and understanding client needs over ego and internal efficiency can create a more impactful and client-centered organisation.
  • Leaders who are risk-averse and don't have a reason for change often stifle innovation and learning.

Links from the episode:

Ep #125 - Jamie Hodgson: How Key Assets Australia have aligned the organisation to deliver client centred innovation03 mars 202400:25:28

In this episode, Tracey Newman and Dan Bentley speak with Jamie Hodgson, CEO of Chrysalis Transformation Hub within Key Assets Australia. He discusses how Chrysalis is taking a shared service approach to build innovation capability within the organisation, with their first initiative focusing on co-designing with young people on the 'Voice of the Child'.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Chrysalis was set up to disrupt and innovate within the organisation using human-centred design
  • Chrysalis is taking a shared service approach to build innovation capability.
  • Their first initiative is focusing on the 'Voice of the Child' and co-designing with young people.
  • Key Assets is committed to innovation at all levels including the board

Links from the episode:

Ep #124 - Rachael Cook: How mission focus allowed Inclusee to change their model to impact more participants25 févr. 202400:23:58

In this episode, Tracey Newman and Dan Bentley speak with Rachael Cook, founder of Inclusee, discussing how her organisation provides social connection services to older Australians and refocused their model and operations based on their mission to reduce social isolation. They share how clarifying their purpose allowed them to innovate and impact more participants through virtual programs and a remote workforce nationally.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Mission focus and innovation in social sector organisation.
  • Nonprofit organisation's growth and change.  
  • Transitioning from bricks-and-mortar to remote work.
  • Remote work, technology, and social connection for older adults.
  • Nonprofit organisation's mission-aligned decision-making and strategic growth.
  • Social innovation and impact with Inclusee organisation.

Links from the episode:

Ep #123 - Why every organisation needs an innovation process18 févr. 202400:16:06

In this episode, Tracey Newman and Dan Bentley talk about why every organisation needs an innovation process.  They also cover what a good innovation process looks like and some things leaders should think about when setting one up.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Empowering people through an innovation process is crucial for organisations to be innovative and impactful. 
  • Innovative and impactful organisations enable their people to create change by providing an easy and accessible innovation process.
  • Implementing idea-sourcing platforms in organisations.
  • Importance of engagement and diverse representation in idea-sourcing programs.
  • The need for representatives from different teams to understand the impact of ideas on the entire client journey.
  • Insights-driven approach can lead to more effective solutions by avoiding unnecessary technology and streamlining processes.
  • Making the submission process easy and flexible for frontline staff is key.

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Ep #122 - When can a consultant help you better deliver social innovation outcomes?11 févr. 202400:18:57

In this episode, Tracey Newman and Dan Bentley discuss when it makes sense to bring in consultants for social innovation projects. They highlight the benefits consultants can provide through fresh perspectives, specialised expertise, driving change, reducing risks, and building long-term organisational capacity.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Benefits of consultants for social innovation projects: fresh perspectives, specialised knowledge, driving needed change, reducing risk through expert guidance, and building sustainable capacity.
  • When consultants add value: for complex problems/opportunities requiring expertise, large/complex projects, and building organisational capacity long-term.
  • Consultants bring new capabilities and experience to organisations, saving time and resources compared to building internally.
  • Fresh eyes from consultants help identify blind spots and bring new perspectives.
  • Consultants provide impartial insights and help navigate organisational politics.
  • Consultants take on project management to free up internal stakeholders' time and focus.
  • Consultants have a remit for change and can facilitate it more effectively than internal teams.
  • Frameworks developed by consultants save time and expertise despite taking years to develop

Links from the episode:

Ep #121 - Claire Rogers: How Oho help community care organisations to deliver on their mission04 févr. 202400:29:58

In this episode, Tracey Newman and Dan Bentley speak with Claire Rogers, founder of Oho, discussing her organisation's mission to prevent unsuitable people from working in care industries through automating ongoing credential monitoring of staff. She shares her career journey and how Oho helps care organisations validate the credentials of over 111,000 staff members, covering 2.9 million people receiving care.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Claire Rogers introduces herself and her organisation Oho, which helps care organisations validate staff credentials on an ongoing basis through automation
  •  Claire discussed her career journey from banking to World Vision to founding Oho
  • Oho was created in response to issues identified in the Royal Commission into Aged Care 
  • Oho ensures staff credentials are valid by checking them against government registers in real-time
  • Oho's mission is to prevent unsuitable people from working in care industries through ongoing credential monitoring
  • Claire shares her experience of using the mission of an organisation to attract staff and innovate

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Ep #120 - Barriers to effective collaboration with the people you support28 janv. 202400:15:42

In this episode, Tracey Newman and Dan Bentley discuss the additional supports needed beyond training to truly enable collaboration and shared decision making with stakeholders. It explores the importance of things like creating space, using tools and templates, establishing engagement groups, setting remuneration policies, and providing organisational clarity.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Training alone is not enough to enable collaboration and shared decision making. Other supports are needed.
  • Leaders need to create space and time for people to work collaboratively. Unrealistic timelines hinder this.  
  • Tools and templates make the process easier by avoiding reinventing the wheel each time.
  • Pre-set engagement groups remove barriers by providing ready access to stakeholders.
  • Clear remuneration policies and processes are required.
  • Organisational clarity on what requires co-design vs decisions is helpful.

Links from the episode:

Ep #119 - Kyle Behrend: How Not For Profits are putting AI to practical use for positive change21 janv. 202400:37:25

In this episode, Dan Bentley and Tracey Newman are joined by Kyle Behrend the founder and director of NFPS.AI.   Kyle's business is educating and empowering not for profits on practical applications of artificial intelligence, and explores both the opportunities and challenges for non-profits in leveraging AI for increased impact and efficiency.

Here is a taste of what Tracey, Dan and Kyle cover in the conversation:

  • Kyle introduces himself and his work with nfps.ai
  • Discussion around challenges of staying up to date with rapidly changing AI technologies
  • Importance of focusing on specific problems organisations are facing and how AI can help
  • Examples of AI use cases like donor engagement and first draft content creation
  • Ensuring humans stay in the loop and AI is used as an assistant rather than a replacement
  • Opportunities but also challenges and ethical considerations around AI

Links from the episode​:

Ep #118 - Creating a culture of innovation: Leadership strategies for the new year14 janv. 202400:32:15

In this episode, Tracey Newman and Dan Bentley discuss strategies for the new year and how as a leader you can create the right culture for innovation.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Creating a culture of innovation through creative leadership strategies 
  • Using the CIA method (Communications, Interactions, Alignment) to link all conversations and interactions to organisational mission
  • Having an adaptive and flexible leadership style to suit different situations
  • Fostering creativity by valuing learning from mistakes and creating a psychologically safe environment  
  • Making space in schedules for creativity and strategic thinking
  • Constructively pushing back against the status quo through storytelling and collaboration

Links from the episode:

Ep #117 - Aron Mercer: How Xceptional are changing the game around neurodiverse employment10 déc. 202300:26:54

In this episode, Dan Bentley and Tracey Newman are joined by Aron Mercer,  co-founder and chief growth officer at Xceptional.   Xceptional is an organisation that connects Neurodivergent people with employment opportunities, and trains employers on how to be more inclusive with Neurodivergent employees.

Here is a taste of what Tracey, Dan and Aron cover in the conversation:

  • What are some of the barriers for Neurodivergent people in gaining employment?
  • Tips for employers for creating the right environment to hire more Neurodivergent people
  • The value of having lived experience embedded throughout the organisation
  • The sorts of roles Xceptional are placing their candidates into
  • A bit of history on the organisation and how Aron got involved

Links from the episode​:

Ep #116 - Mission focus, the underused innovation tool that NFP's have in abundance03 déc. 202300:27:40

In this episode, Tracey Newman and Dan Bentley discuss the underused tool that NFP's have in abundance, Mission Focus.

Here is a taste of what Tracey and Dan cover in the conversation: 

  • What is Mission Focus and why is it important?
  • Why are some leaders not focused on being Mission Focused, even though it is abundant in the sector and critical for innovation?
  • The importance around setting an ambitious goal and prioritising where we spend our resources
  • The 5 areas of being Mission Focused and how they work together to drive innovation

Links from the episode​:

Ep #115 - Kat Dekker: How Give Industries are sparking change as a social enterprise26 nov. 202300:32:42

In this episode, Dan Bentley and Tracey Newman are joined by Kat Dekker, co-founder and director at Give Industries.  Give Industries are an electrical company set up as a social enterprise, who gives 100% of their profits to good causes.

Here is a taste of what Tracey, Dan and Kat cover in the conversation: 

  • A bit about Give Industries. What they do and how they do it
  • The important role electricians can play in creating a more sustainable world
  • The sorts of organisations Give Industries give to
  • Why it was an important decision to give 100% of profits from the start

Links from the episode​:


Ep #114 - A balanced approach to innovation19 nov. 202300:15:18

In this episode, Tracey Newman and Dan Bentley discuss how and why you should have a balanced approach to implementing innovation.

Here is a taste of what Tracey and Dan cover in the conversation: 

  • The concept of balance within innovation
  • Why its important to align your teams on why they should innovate
  • What's required of leadership to create a culture of innovation
  • The role your clients play in balanced innovation
  • The top tools and resources you need to ensure innovation can happen in your organisation

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Ep #113 - Consistency, the key to successful innovation12 nov. 202300:16:46

In this episode, Tracey Newman and Dan Bentley discuss consistency and how it relates to innovation. 

Here is a taste of what Tracey and Dan cover in the conversation: 

  • The difference between consistency and intensive efforts
  • How operational routines can help your organisation drive innovation
  • Building innovation into the way that your organisation works
  • Making innovation part of everyone's job

Links from the episode​:

Ep #112 - Filipa Bellette: Is the state your body is in whilst you work, affecting your ability to innovate?06 nov. 202300:38:06

In this episode, Dan Bentley and Tracey Newman are joined by Filipa Bellette, a functional medicine practitioner, clinical nutritionist and coach.  Known for helping busy entrepreneurs and leaders to avoid body burn out.

Here is a taste of what Tracey, Dan and Filly cover in the conversation: 

  • The role stress and being overly busy play in leaders not being innovative in their work
  • How common patterns such as high achieving, overdoing, perfectionism and people pleasing can be a recipe for disaster for the body of leaders
  • What truly resting looks like, compared to just taking your work and stress to your holiday
  • Learning to trust your body to hear those early warning signs of stress, so it doesn't lead to burnout
  • Things you can do to reduce your stress so that you can be more creative in how you work

Links from the episode​:

Ep #111 - Andrea Comastri: How Hotel Etico are improving employment opportunities for people with disability29 oct. 202300:26:32

In this episode, Dan Bentley and Tracey Newman are joined by Andrea Comastri, the CEO and Co-Founder at Hotel Etico, Australia's first social enterprise hotel, based in the Blue Mountains that employs and trains young people with disability.

Here is a taste of what Tracey, Dan and Andrea cover in the conversation: 

  • How Hotel Etico was created and how the idea was brought across from Italy to Australia
  • A bit about how the hotel works with young people and how it assists them in gaining employment beyond the program
  • How Hotel Etico are changing perceptions and improving the system around disability employment, by working with other stakeholders and not just assisting the young people individually

Links from the episode​:

Ep #110 - Jane Hodgkinson: How Wild Horse Radio listened to the voice of their community to become an even better voice for their community22 oct. 202300:28:29

In this episode, Dan Bentley and Tracey Newman are joined by Jane Hodgkinson, the Treasurer and a volunteer at a local radio station Wild Horse Radio in rural Queensland, Australia.  Jane shares with us how the team are transforming the 20 year old community radio station, by including the voice of their community of listeners in their decision making for the future.

Here is a taste of what Tracey, Dan and Jane cover in the conversation: 

  • A little bit about Wild Horse Radio, why it needed some new ideas and why Jane and the team decided to speak to the local community to improve the station
  • How the team at Wild Horse Radio engaged their community to better understand their needs
  • What they learnt from the engagement results
  • A few of the ideas for the future of the radio station that were created from the community engagement activity
  • Tips on how to engage your community to better understand their needs

Links from the episode​:

Ep #109 - Chris Kerrisk: How Cérge is using community insights to create life changing inclusion experiences15 oct. 202300:36:27

In this episode, Dan Bentley and Tracey Newman are joined by Chris Kerrisk, the Co-founder at Cérge.  A technology company that is making it easier for people with disability to participate in the community, through giving service providers the helpful information they need to know about them before they arrive.

Here is a taste of what Tracey, Dan and Chris cover in the conversation: 

  • The background of how Cérge was created and why they chose to build an app for people with disability
  • How Cérge works and the value it adds to users
  • The online community that Cérge has built that they use as an advisory group to ensure the app meets the needs of the people that use it
  • A few of the stories that highlight the positive impact the app has had on individuals

Links from the episode​:

Ep #108 - How the mindset of people within an organisation affects the client experience08 oct. 202300:19:15

In this episode, Tracey and Dan discuss the mindset required across an organisation to deliver excellent customer experiences.

Here is a taste of what Tracey and Dan cover in the conversation: 

  • What is a client centric mindset and why is it important?
  • Having an organisational understanding that focusing on your clients is the way to improve the organisation
  • Why craving client feedback and acting on it is important
  • Using client insights to drive strategic decisions
  • Understanding the different types of clients you support and their differing needs

Links from the episode​:

Ep #107 - Steph Bradshaw: Embracing lived experience in health care01 oct. 202300:28:19

In this episode, Dan Bentley and Tracey Newman are joined by Steph Bradshaw, who is a lived experience worker and is training as a social worker in health care. Steph shares with us her experiences and some tips on how to ensure you can best work with people with lived experience in similar roles.

Here is a taste of what Tracey, Dan and Steph cover in the conversation: 

  • How lived experience workers work together with clinicians and the role they each play in the partnership
  • What a day in the life of looks like as a lived experience worker
  • How to not do any harm when working with people with a lived experience and tips on how to best include them
  • The things Steph has seen that work well and a couple of things that haven't
  • How to ensure people are meaningfully included and the roles are not a form of tokenism
  • A few of the supports you need in your organisation to make lived experienced roles work best

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Ep #106 - Guy Turnbull: How Viva is using innovative business models to support people to live a life of their choosing24 sept. 202300:29:56

In this episode, Dan Bentley and Tracey Newman are joined by Guy Turnbull, the Managing Director at VIVA Mutual Foundation Limited. An Adelaide based NDIS provider that delivers high quality support services by having strong and engaged relationships between workforce, clients and community.

Here is a taste of what Tracey, Dan and Guy cover in the conversation: 

  • The background of how VIVA was created, and what makes it different to other NDIS service providers
  • How Guy and his team used a Dutch model of nursing known as Buurtzorg as inspiration for the model of VIVA
  • How the model that they've implemented empowers their people 
  • The outcomes they've seen for their clients and staff by working in this way
  • The future for VIVA

Links from the episode​:

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