Hotel Moment – Détails, épisodes et analyse

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Podcast Hotel Moment

Hotel Moment

Revinate

Business & Entrepreneuriat
Actualités
Technologie

Fréquence : 1 épisode/12j. Total Éps: 186

Hosting podcast Unknown
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific. Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now. Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
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  • 🇫🇷 France - management

    18/06/2026
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  • 🇫🇷 France - management

    17/06/2026
    #52

  • 🇫🇷 France - management

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  • 🇫🇷 France - management

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  • 🇫🇷 France - management

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  • 🇫🇷 France - management

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  • 🇨🇦 Canada - management

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  • 🇫🇷 France - management

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  • 🇨🇦 Canada - management

    25/05/2026
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Get granular with your data and future-proof your marketing with a Customer Data Platform | with Adam Mogelonsky

Épisode 98

mercredi 25 septembre 2024 • Durée 32:14

In this latest episode of Hotel Moment, Karen Stephens sits down with Adam Mogelonsky, a Partner at Hotel Mogel Consulting Ltd. Adam delves into the pivotal role of Customer Data Platforms (CDPs) in revolutionizing hotel tech ecosystems, offering insights on how these tools streamline operations and enhance guest experiences. Discover how high-quality data can drive personalized marketing, improve email campaigns, and create a continuous feedback loop for refining hotel services. Tune in to explore the future of hotel tech, data-driven strategies, and the impact of seamless integration on delivering exceptional guest experiences.

Hospitality is like building bridges — you need the right tools | with Robbert Manussen

Épisode 97

mercredi 18 septembre 2024 • Durée 30:09

In this episode of Hotel Moment, Karen Stephens sits down with Robbert Manussen, Area General Manager at Intercontinental Hotels Group in Taiwan. Robbert provides a fascinating look into how technology is reshaping the guest experience in modern hotels. From integrating voice control systems that cater to all ages to pioneering sustainable practices like replacing plastic bottles with eco-friendly alternatives, Robbert offers valuable insights into the intersection of technology, personalization, and sustainability. Tune in to discover how Intercontinental Hotels Group is leading the charge in hospitality innovation and learn practical strategies for leveraging technology to enhance both guest satisfaction and operational efficiency.

Is NOI the only thing that matters? | with Joe Pettigrew

Épisode 88

mercredi 17 juillet 2024 • Durée 26:14

In this episode of Hotel Moment, Karen Stephens chats with Joe Pettigrew, the Chief Commercial Officer at EOS Hospitality. Joe shares insights into his role at the organization, one of the fastest-growing hotel investment and management companies in the US, and their approach to managing unique and independent properties. They explore why NOI is the most important metric for the success of any hotel.

How well are you coaching your hotel teams? | with JC Thompson

Épisode 87

mercredi 10 juillet 2024 • Durée 26:29

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and JC Thompson, Founder and CEO of Pursuance, step into the world of performance coaching — exploring what it means to be a good coach for your hotel staff, especially for reservations departments. Thompson describes the pitfalls of traditional performance coaching methods on staff morale juxtaposed with performance coaching that centers hotel data application and group positivity. Listen in for a fresh perspective on how you can improve your team’s overall productivity, meet industry standards and criteria, and use your guest data to boost team confidence.

How to book revenue even when climate derails the guest experience | with Nick Cavanaugh

Épisode 86

mercredi 3 juillet 2024 • Durée 22:13

In this episode of Hotel Moment, host Karen Stephens is joined by Nick Cavanaugh, Founder and CEO of Sensible Weather. Together, they discuss the technical and financial aspects of providing a weather guarantee and how Sensible partners with hotels and booking platforms to integrate this service seamlessly into the booking flow. They also touch on the increased demand for travel insurance post-COVID, Sensible Weather's strategic partnership with AMEX Ventures, and their plans for expanding their services within the hospitality and outdoor travel sectors.

Your commercial strategy as an evolution and not a revolution | with Jennifer Hill

Épisode 85

mercredi 19 juin 2024 • Durée 16:30

In this episode of Hotel Moment, Karen Stephens interviews Jennifer Hill, the VP of Commercial Strategy at Kalibri Labs. They discuss the concept of commercial strategy and how it differs from traditional revenue management. They emphasize the importance of aligning goals and metrics across revenue, sales, and marketing teams to drive profitability and enhance asset value. The conversation also highlights the role of data analytics in revenue optimization and introduces Kalibri Labs' new publication and certification program. Download, “Demystifying the Digital Market & Guide to Commercial Strategy” at Kalibri Labs Certification: https://kalibrilabscertification.com/

You're capable of achieving more than you think: Going further with a direct booking strategy | with Kathleen Cullen

Épisode 84

mercredi 5 juin 2024 • Durée 18:10

In this episode of Hotel Moment, Karen Stephens interviews Kathleen Cullen, the Executive Vice President at PTG Consulting. Together they discuss ways to maximize profitability and enhance guest experiences in hotels. Cullen also shares valuable insights on creating a data-driven culture, adjusting rate strategies, and where she sees the industry going.

No missed opportunities — prioritizing a data collection practice for every property | with Aaron Miller

Épisode 83

mercredi 22 mai 2024 • Durée 14:20

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property is a chance for hoteliers to see what data touchpoints provide the most value and which touchpoints could improve. Listen in to find out more about the work Highgate is doing to manage first-party data across their portfolio and how they are learning from vendor management and data collection to maximize revenue.

A first-party data relationship: an invitation to go deeper | with Evan Crawford

Épisode 82

mercredi 8 mai 2024 • Durée 14:43

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Evan Crawford, VP of Marketing at Pyramid Global Hospitality, reveal that collecting guest data isn’t just a transactional experience — especially when you’re collecting first-party data. Crawford explains that this data type opens an array of digital engagement opportunities to explore and go beyond surface-level guest communication. Listen in and find out how to use first-party data to your hotel’s advantage while imparting value to your guests along the way. You’ll also gain inspiration of how to leverage a variety of media channels like digital streaming.

Summer 2024 travel trends: Get prepared with us | a Revinate webinar

Épisode 81

mercredi 10 avril 2024 • Durée 19:32

In this episode of the podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. Alise Deeb, Chief Revenue Officer of Dragonfly Strategists, and Revinators Jim Mangan, Solutions Engineer, and Melissa McMullin, Product Marketing Manager, dive into the latest insights and data for the upcoming season’s travel trends. Gain valuable comparisons between last summer’s patterns and the anticipated shifts for the upcoming months. Uncover actionable strategies for hoteliers to maximize opportunities and ensure readiness for the summer surge.

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