Mitchells & Butlers reports sales recovery, Pho EBITDA jumps 15%, and industry data reveals the 'anchor effect' of stable management on staff retention.
Collated, not reported. Ops Club did not break these stories, the trade press did. This is a signpost to them.
Scripted and read by AI from the Ops Club written edition. The stories are the trade press's, the selection is ours.
In this briefing
Results & trading updates: Mitchells & Butlers returns to growth after weather-hit third quarter; Pho posts 15% EBITDA jump despite wider industry pressures; Welcome Break non-fuel sales climb 6%; Parkdean Resorts hits record on-park spending
Trends & market data: Delivery growth masks flat like-for-like restaurant sales
New openings: Individual Restaurants debuts new pub concept; Chick-fil-A prepares for first UK drive-thru; Heard to launch Covent Garden flagship; Zambrero targets 36 London sites by 2030
Promotions & people moves: Stuart Hills named UK CEO at COREcruitment
Other industry news: Burnham suggests ending football stand alcohol ban
Sources
Propel Hospitality Info - Propel Morning Briefing
Propel Hospitality Info - M&B reports year-to-date like-for-like sales up 2.1%
Correction: an earlier version of these notes also listed The Caterer as a source, and the audio credits The Caterer for the story on alcohol in football stands. Every story in this edition came from Propel Hospitality Info. The error was ours, not theirs.
The full rundown, with a link to every original story, is at ops-club.com/news/2026-09-25.
For longer conversations with the people running the sector, find the Hospitality Ops Club podcast at ops-club.com/podcast.
Three things to think about
If your site-level staff turnover is north of 80%, have you looked at how long your GM has actually been in the building?
With delivery taking over two-thirds of at-home revenue but takeaway revenue falling for 17 months, is it time to re-evaluate your third-party commission costs?
Are you tracking your manager retention as a formal KPI with a specific sit-down review at the 24-month mark to prevent the 'anchor effect' from fading?